All hotels in Santa Cruz, California, United States of America
1 room, 2 adults
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516 Water StSanta CruzCA95060United States of America, ‏‎855-239-9225
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Hotels.com reviewsTripAdvisor reviews
2.9 / 5Fair

Score breakdown (from 390 reviews)

  • Pool
    Great pool
  • Service
    Fantastic service
  • Location
    Great location
  • Value for money
    Fairly good value for money
  • Beach
    Reasonable beach
  • Cleanliness
    Dirty
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3.0 / 5Good
As soon as we started our breakfast everything was cleaned up & put away. Not sure why? There were still 30 minutes left.
Genuine Hotels.com guest review
1 night romance trip Apr 13, 2016
Janet
US
2.0 / 5Fair
"no fun in the sun"
the room was dirty. the hotel staff was not helpful and the beds were not comfortable. overall a bad stay
Genuine Hotels.com guest review
1 night business trip Mar 18, 2016
A Traveler
US
3.0 / 5Good
"Ramada Limited SC"
Needed an overnight back in Santa Cruz to catch up with friends and see the sights. The hotel is in a decent neighborhood and was reasonably clean and tidy. The staff on site were very helpful and friendly. Good value for a nice place with a central location for most purposes. Initially had a few wrinkles with the Wi-Fi but worked it out with tech support and got the rest of the trip sorted out online.
Genuine Hotels.com guest review
1 night trip with friends Mar 19, 2016
James
US
1.0 / 5Poor
"Do not go here!"
Dirty dirty dirty! We will never stay here again!
Genuine Hotels.com guest review
2 night family trip Mar 18, 2016
Jennifer
US
3.0 / 5Good
"Decent stay"
Comfortable for an overnight stay
Genuine Hotels.com guest review
1 night family trip Feb 25, 2016
Joseph
US
1.0 / 5Poor
"HORRIBLE! DO NOT STAY HERE!"
Absolutely horrible. The guy who checked us in Friday night was super nice and friendly though. We walked into our room and were instantly disgusted. I used an entire can of lysol just so that I could bear putting my stuff down on any of the surfaces. There was a hair comb from the previous occupant, hair in the toilet, some sort of "oatmeal" looking stain on the bedspread, a white milky stain on the chair, unwiped counters and nightstands, stains on the TV, the refrigerator had a stench to it, the ice machine was disgusting and dirty, the continental breakfast was just plain sad. The morning manager when we went to check out came out from the back room in her pajamas bedhead and all, she was on the her cell phone she proceeded to take my room keys and went back into the room; having only barely mouthed thank you while still on the phone. Everything about this place was gross and run down. I am not that hard to please when it comes to hotel rooms, all I ask is that don't feel like I'm going to catch a disease just by sitting down. I booked this room last minute and just went solely on the number rating provided by hotels.com without extensively reading the reviews. I will never do that again. I feel for anyone that has to come into contact with this retched hotel. Its filthier than a frat house.
Genuine Hotels.com guest review
1 night romance trip Feb 19, 2016
A Traveler
US
1.0 / 5Poor
"Go somewhere else"
Room was dirty carpet fresh and fabuloso can't hide how dirty it was .spider webs , toilet was plugged and carpets and walls were filthy!!
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2016
A Traveler
US
2.0 / 5Fair
"Dirty"
Room was dirty and old would not stay there again. And too pricey
Genuine Hotels.com guest review
2 night family trip Feb 12, 2016
maria
US
5.0 / 5Outstanding
"Decent and priced well"
Chinese left in fridge from previous guest, toliet seat broken and smoke detector was missing other than that it was a decent place for superbowl weekend. Levi stadium was just over the mountain so this was a go to area for those not wanting to be stuck in San Jose area.
Genuine Hotels.com guest review
1 night business trip Feb 5, 2016
A Traveler
US
1.0 / 5Poor
Too expensive for what you get
Genuine Hotels.com guest review
1 night family trip Dec 26, 2015
A Traveler
US
4.0 / 5Excellent
"This is my go to home away from home"
I stay here weekly. My business has me away from home each week for 1-4 days. I was searching for a fair priced hotel that was not going to be a scary place to stay. I hate the smell of cigarettes and have been pleased to find that none of the rooms that I have stayed at (though I have a preference of 1, because the bed is SOOOO cozy) smell bad. The heat works well, they are quiet and parking is right by my door. I was sick with food poisoning last time I stayed and found myself in bed most the day sick, was comfortable & quiet. The breakfast bar seems suitable, though I cannot eat most food in these places due to allergy. Bathrooms are decent. I bring my own food to cook in the microwave and love that they have a decent, clean, cold fridge and working microwave. I did notice and comment to management that the rate was much higher this last visit then usual, and upon calling in originally was told that there was no way I stayed the time before for the rate I mentioned I did.....that was irritating as the rate was nearly twice as much each night. But again, not irritating enough to search for another place and take a chance on bed bugs and roaches. THIS PLACE IS BUG FREE AND CLEAN. I would recommend to anyone and I continue to stay here weekly. The front desk person (He works Sunday and Monday night) is VERY friendly and has even called when rooms are booking up to be sure I get one in time. I am thankful for that :)
Genuine Expedia guest review
Other trip Dec 14, 2015
Lea
US
1.0 / 5Poor
"Cheap but you get what you are paying for."
We stayed for 3 nights,. Had no hot water for the 2nd and 3rd nights. After repeated calls to the office, we just gave up. They supposedly had a "boiler room" issue, and was supposed to get fixed. It didn't. We took cold showers, I was alerted on my mobile device that I was being for a small fee on the second day (nominal amount) but when I called the office to find out, I was told it was for the use of the room safe. I didn't use the room safe. And even so, why was I being charged to use it? The front desk said they would reverse the charge. When we checked out, I asked if the fee was refunded, and the front desk person said he thought it was a tax. But he didn't know, and that the manager would call me later to handle the issue. I asked for a final inovice/closing bill, but the front desk person said I needed to wait for Expedia to send it (Expedia has never sent me the final bill. It's always been the hotel that did so). I'm still waiting for a phone call. I will never stay here again. What a joke. I'll be emailing Ramada Customer Care.
Genuine Expedia guest review
Other trip Nov 30, 2015
Stella
US
2.0 / 5Fair
"No Hot Water in the Morning."
No hot water, and staff made no effort to apologize or remedy the situation, when notified. Would not stay here again.
Genuine Expedia guest review
Other trip Nov 30, 2015
A Traveler
US
1.0 / 5Poor
"One star at best"
I was greeted by a very friendly young man at the desk. After that, my experience at this motel went downhill. The room had a horrible stench of chlorine, the carpeting was worn; the heater knobs were broken; two light switches were broken; the sink was missing the stopper; the vanity was chipped and stained; the walls were scuffed and plaster was poorly repaired; the tub was damaged; the toilet was broken (eventually fixed); the bedding was of poor quality (as were the towels), the pillows were as flat as a pancake; the breakfast had nothing to write home about; the parking was poor to pretty awful. I expect if you’re reading this review everything else in Santa Cruz is booked, or other hotels/motels are too expensive. This model is cheap because it’s low quality. I would spend a little extra next time. ...last thing...the bedspread was disgusting.
Genuine Hotels.com guest review
3 night family trip Nov 25, 2015
A Traveler
US
1.0 / 5Poor
Used this hotel a lot over the years, really run down. Tvs not working. Overall bad experience. Switching hotels next year
Genuine Expedia guest review
Other trip Nov 29, 2015
A Traveler
US
2.0 / 5Fair
"Wouldn't stay here again."
Room was disappointing...stains on the ceiling, missing smoke alarm, broken remote control, clock didn't work, lighting was terrible. Exterior...bags of trash left outside, broken brooms and cans littering the flower beds.
Genuine Expedia guest review
Other trip Nov 29, 2015
brett$elle
US
1.0 / 5Poor
"You get what you pay for in Santa Cruz"
The Hotel was basically a "stop-along-the-way" Motel. The room was relatively clean, but not well appointed. The tub drain was broken, the Direct TV had no network channels, and basically all the decent channels to watch were not available or were part of Direct TV's pay as you go selections. The continental breakfast was OK, but not creative at all. It's a coffee, juice, cereal and toast type of fare. It was odd trying to check out at 7:30 a.m. There was no one manning the office, only a note that they would be back soon and if you were checking out just leave our key card there on the note. Didn't leave you feeling comfortable about the process.
Genuine Hotels.com guest review
1 night business trip Nov 18, 2015
Stephen
US
2.0 / 5Fair
"Give it 2 out of 5"
Carpet was dirty and stained.Room was fair.
Genuine Hotels.com guest review
1 night family trip Nov 12, 2015
Kenneth
US
2.0 / 5Fair
"Weekend trip"
I would not stay there again
Genuine Hotels.com guest review
1 night family trip Nov 13, 2015
Carmen
US
2.0 / 5Fair
"Disgusting!"
We pulled up to check in at around 10pm. There was a hand written sign on the door "For assistance call 831-XXX-XXXX" Okay...it's late. A man answered the phone and came out from a door behind the desk shortly after. I was taken aback by how put-off he seemed to be, as if we were disturbing his sleep. Decided to let that go...we were tired and just wanted to sleep. Got into the room and I was instantly overcome by the smell of cigarette smoke. We were a last minute booking, so I figured that a smoking room was all they had available. There were certainly weren't any "no smoking signs" anywhere to be seen. But then I started to look around. Good looking room at a glance. Small refrigerator, 2 double beds, large bathroom. But on closer look -- filthy. Absolutely disgusting! There were stains and smudges all over the walls, some kind of sticker on the door handle (maybe from an apple?)and rips in the shower curtain. Later I found what seemed to be some kind of insect nest in one of the drawers. The worst? A white stain on the top comforter on one of the beds. The made up bed. Someone made that bed and left that stain plainly seen. It almost looked like NO attempt had been made to clean up further than making the beds. We hadn't been looking for luxury....but that was the most disgusting thing I've ever seen from a hotel.
Genuine Hotels.com guest review
3 night family trip Nov 6, 2015
Not Provided
US
1.0 / 5Poor
For the amount of money was not up to standard more of a dive
Genuine Hotels.com guest review
1 night family trip Nov 7, 2015
Jennifer
US
3.0 / 5Good
The toilet plugged up twice. I also had to shower in 2 inches of water.
Genuine Hotels.com guest review
2 night business trip Oct 20, 2015
brian
US
2.0 / 5Fair
"Average"
Older Motel with an updated paint job. Slow WiFi. Any movement on floor above is very noisy - perhaps because of older construction. No one to assist at breakfast.
Genuine Hotels.com guest review
2 night business trip Oct 26, 2015
Ramon
US
2.0 / 5Fair
"Not impressed"
The room is nicely decorated but that's about the only positive thing about it. The bathroom had a terribly squeaky door and the doorknob didn't work very well so we kept getting stuck in the bathroom! Not to mention that the vanity light switch was also tricky and wouldn't turn on half of the time. The mattress was not very comfortable either. Definitely was not worth the $125 we paid.
Genuine Expedia guest review
Other trip Oct 25, 2015
A Traveler
US
2.0 / 5Fair
Manager was an a-hole. Checked in and the room had a left over rubber glove and the Tub was Dirty.
Genuine Expedia guest review
Other trip Oct 19, 2015
A Traveler
US
2.0 / 5Fair
"Heisenberg Getaway"
Eww. There was dried vomit on the entrance to the room that looked as if a body was dragged through it. We were tucked in the back behind the meth dealers' car with an inch of dust on it. I kept searching for the chalk outline. If your searching for a weekend escape with a Breaking Bad sort of vibe, this is your place.
Genuine Hotels.com guest review
1 night trip with friends Oct 10, 2015
Kirk
US
4.0 / 5Excellent
"Good experience"
It was not within walking distance to the boardwalk like we had hoped. Although It was very clean,nice linens, nicely furnished, good comp breakfast and the staff was super nice & accomodating. The pool looked nice, it was not heated... we didnt get a chance to swim. Bathroom could use updating. It was a bit pricey (everything here is) but you do get your money's worth.
Genuine Hotels.com guest review
1 night family trip Oct 10, 2015
Dawn
US
2.0 / 5Fair
"Not great"
The bed was clean but I wouldn't say the rest was... The shower dripped non stop. Hair on the floor and some sort of mysterious stain on the bathroom wall. Overpriced! Won't stay here again.
Genuine Hotels.com guest review
3 night romance trip Oct 8, 2015
A Traveler
US
1.0 / 5Poor
"Disgusting"
Well the room smelled like moth balls and looked like a crack heads apartment. Absolutely disgusting and not what the pictures on your website showed. The people above us would not stop running around and jumping in the floor. Worst hotel experience ever. The front desk guy was the only good thing. Horrible.
Genuine Hotels.com guest review
2 night romance trip Sep 24, 2015
A Traveler
US
1.0 / 5Poor
"Filthy Hole"
The hotel looked fine on the outside and the owner was polite, but it is a dump. The room was filthy! There was broken light bulbs on the carpet from the light fixture and of course no replacement bulb. The bathroom was filthy. The toilet hadn't been cleaned, the floor either and there was waste on the floor and all around the base of the toilet and on the walls. The air conditioner hadn't been cleaned in who knows how long. The plugs didn't work and all of the wall switches were filthy. The coffee maker was missing the basket and there was no coffee there for the morning when we arrived. The room had not been dusted in months or really cleaned completely. I am going to make sure that I leave reviews about this on every site possible. I am also disgusted with Hotels.com. I phoned them immediately after seeing the room. The recorded message stated the hold time was 1 hour and that if I leave my number I would receive a call back. It's now Monday and I called on Friday. Still waiting for that call back. When you spend $300 on a hotel you tend to expect a little more. Anyone who is leaving good reviews for this hotel is being paid to do so. Don't book a room at this place. This is a hovel for drug addicts and many of the rooms ate occupied by people who live there.
Genuine Hotels.com guest review
2 night family trip Sep 17, 2015
Elizabeth A
US
3.0 / 5Good
"Disgusted"
In the room THERE WERE DIRTY UNDERWEAR LEFT IN THE CLOSEST AND WHEN TOLD ABOUT IT THE WOMAN JUST SHUGGED HER SHOULDERS YUCK DISGUSTING!!!! I POSTED THE PIC ON FB
Genuine Hotels.com guest review
1 night family trip Sep 16, 2015
A Traveler
US
3.0 / 5Good
"so-so but affordable"
Average hotel in a good location. Breakfast wasn't great but the pool was nice. The room was so so in terms of cleanliness but the price was decent for santa cruz.
Genuine Hotels.com guest review
3 night romance trip Sep 7, 2015
A Traveler
US
4.0 / 5Excellent
"Slept so comfy"
Great hotel for family
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
A Traveler
US
1.0 / 5Poor
1word HORRIBLE
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
Eric
US
2.0 / 5Fair
Paid too much for too little. There were trashy people next to us that had people in and out all day and night. Only one coffee was in the room. Had to go get some more for my wife.
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
Richard
US
1.0 / 5Poor
"The worst"
Awful. I realize things can be pricey in Santa Cruz but this was the most expensive dump I have ever stayed in. Noisy. Uncomfortable beds. Small room. Moldy smell. Rude desk clerk. The list goes on an on. DO NOT STAY HERE.
Genuine Hotels.com guest review
1 night romance trip Aug 29, 2015
Judy
US
5.0 / 5Outstanding
"#1"
Staff was great and very helpful. Felt like I was at home. A/C works great.
Genuine Hotels.com guest review
1 night romance trip Aug 21, 2015
A Traveler
US
3.0 / 5Good
"None"
The room was very dirty. Not worth the money. Bathroom looked like never got cleaned. Room size was small.
Genuine Hotels.com guest review
3 night family trip Aug 15, 2015
A Traveler
US
3.0 / 5Good
Good experience. Some noise from the pool due to children swimming and playing. To be expected during summer vacations.
Genuine Hotels.com guest review
1 night family trip Aug 16, 2015
Carl
US
1.0 / 5Poor
There was standing water all over the floor when we arrived. Due to it being late we could not be relocated.
Genuine Hotels.com guest review
1 night romance trip Aug 14, 2015
Joshua
US
4.0 / 5Excellent
"Family vacation over priced but decent."
check in went well, pool looked clean, room small, fridge was cold, cable good, room looked modern but dusty around bed frame & dirt in edges of bathroom, bed was comfortable. a/C was good. No drinks in the soda machine, or water, completely empty. Breakfast was good. I asked for late check out at ,12, since check out was at 11:00 but it would cost $20.00 plus tax so we got charged. Overall was ok but over priced.
Genuine Hotels.com guest review
1 night family trip Aug 10, 2015
tinamarie
US
4.0 / 5Excellent
"Meh in Santa Cruz"
Super loud people upstairs, we could hear everything through the thin floor. Parking was very precarious. Worried about it getting hit quite a bit. Continental breakfast was good. Place looked a little run down and not kept up as other Ramada Inns I have stayed at. For the price I expected a bit more.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
Michael
US
2.0 / 5Fair
"Do Not Stay here"
This hotel is over priced and dirty! My room was disgusting!the walls were so dirty and the sinks and tub were burned with cigarette stains. The window screen was ripped the walls were falling apart. The room looked nothing like the picture on hotels.com. stay away there are better hotels cheaper.Ramada has really let the quality if there hotels slip.
Genuine Hotels.com guest review
1 night business trip Aug 12, 2015
A Traveler
US
1.0 / 5Poor
"Needs update"
Rooms where out of style too old need update no Internet !! Do not stay their too pricey for room
Genuine Hotels.com guest review
1 night romance trip Aug 10, 2015
Javier
US
5.0 / 5Outstanding
"RL revu"
We had younger children who enjoyed the pool immensely. It was a great stay.
Genuine Hotels.com guest review
2 night family trip Jul 31, 2015
Nicole
US
1.0 / 5Poor
Very very bad hotel I don't recommend anybody to stay on it. dirty hotel
Genuine Hotels.com guest review
1 night family trip Aug 1, 2015
Ahmed
US
1.0 / 5Poor
"nasty place"
Trash and broken equipment in the area hotel stayed at all 3 of us got flea bites from room frig rattled all night bathroom fan did not work ! No handicap bars in bathroom or shower bed was horrible u could feel the springs ! Nasty place I wish I could get my money back ! I will not use this site again if this is the type rooms it offers!
Genuine Expedia guest review
Other trip Aug 3, 2015
William
US
3.0 / 5Good
We had two rooms for one night, and the one room smelled horribly. It was a damp moldy smell. Really bad. Both rooms were quite dark.
Genuine Hotels.com guest review
1 night family trip Jul 29, 2015
Josephine
US
4.0 / 5Excellent
"Ramada is a good choice in Santa Cruz"
Our stay was great. The grounds are neat! The room is spacious. The bathroom area could use a fresh coat of paint. We had to park in an isolated back area behind the building b/c all available space was full. Not really an issue.
Genuine Hotels.com guest review
1 night family trip Jul 29, 2015
wendell
US
4.0 / 5Excellent
I was surprised, the rooms were nice and the complex was clean. I did not spend much time at the complex during the day, but at night the place was quiet and I was able to get some rest.
Genuine Hotels.com guest review
3 night business trip Jul 26, 2015
Rachel
US
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