greatGenuine Hotels.com guest review
Had a wonderful stay. My only complaint I have was that the dryer blew out cold air. But other than that we had a great stay.Genuine Hotels.com guest review
We do enjoy the home very much, but the room need more tv or entitlement little bit more and the bed need more updateGenuine Expedia guest review
"close to all parks"
Very nice, better than a hotel. Will plan on renting a vacation home again next year.Genuine Hotels.com guest review
"Awesome House Rental"
The house was great, we loved the splash pool, kids enjoyed it, we did not have to hear "what are we doing", just let them play in the pool. Close to attractions and a great quiet area.Genuine Hotels.com guest review
"It's Alright but.."
The hotel showed us a plethora of their best houses but once we got to the location it was a shack but the hotel was nice enough to switch us and we had the best vacation we had in a while it was niceGenuine Hotels.com guest review
"GREAT HOUSE, DISSAPOINTED WITH THE SERVICE"
tHEY PROMISE TO FIX THE INTERNET AND NEVER DID IT, WE ALSO PAY AN EXTRA FOR CLEANING, AND NOBODY EVER SHOW UP, NOT A SERIOUS COMPANYGenuine Hotels.com guest review
Not a single bug in site. It was very tidy. The washer and dryer were a big plus with an extended stay. It would have been nice to have a TV guide or instructions to run the various electronic devices in the house. The house smelled a little musty. Some mild potpourri would have gone a long way. Also, there were only 3 chairs for the kitchen table. […] . strange for a house that sleeps 6. We ate in shifts. Overall, it was completely worth the price and we would definately do it again. Read moreGenuine Expedia guest review
The condo was great!. I loved the modern styling and decor and it was really comfortable and homely. It was situated in a quite low traffic gated community. The staff at the club house were more than helpful. Everything was well maintained. I have no complaints at all. The only problem is that my 4 year old wants a condo just like that one. :-)Genuine Expedia guest review
"Convenience in location and comfort"
The house itself was beyond my expectations, not to mention it provided everything that is needed, except the food lol!!! I truly enjoyed the stay from beginning to end!!! My family and I felt very comfortable and at ease. The house was very well located in a beautiful and quiet Culdesac. Everything that we needed was close. I would, and have, recommended […] this company to all my friends. I will certainly be staying here again on my next vacation!!! Thank you very much for a wonderful experience!!! Read moreGenuine Hotels.com guest review
Response by American Vacation Homes Thank you very much for your kind review. We are so pleased you had a wonderful stay and look forward to having you as our guests in the future!
"Very good place"
Great place thanks very confortable and close to DisneyGenuine Expedia guest review
We arrived from various different parts of the U.S. for my sons college graduation on may 10th. The staff, Janette, was very nice and helpful. I was aittle apprehensive after reading online reviews. The reviews were totally false. My only recommendation would be to ensure the splash pool is working properly. When I called for maintenance, they never […] came. Read moreGenuine Hotels.com guest review
The only problem I had was we called them from the time we made our reservations to request heated pool and when we arrived there was no heat we called and spoke with someone twice and they said they would talk with the manager and see what they could do unfortunately they did nothing. We couldn't even get anyone to call us back. The private pool was […] the reason for booking this house and was a disappointment not being able to enjoy it. Having children that want to swim and water being ice cold I wished we would have stayed at a hotel instead. Very unprofessional company! Read moreGenuine Hotels.com guest review
"Do NOT waste your time & $$$$!!!!!!"
Paid in advanced. They over-booked & never came through with accomodation.Genuine Expedia guest review
"Close to the sights we wanted to visit."
It was great,enjoyed the family time,and the home was a home away from home ...would to it again....Genuine Hotels.com guest review
It was a nice stay, but you all need to do something about the ANTS they were real bad (big red ones). the pool was need to be clean of all I will be glad to stay again......thank you.Genuine Hotels.com guest review
small tv for the living that we have. pool wasn't as big and clean as I thought it would be. mattress was old and you could feel the springs when sleeping on it. besides all that, the house was great.Genuine Expedia guest review
Very nice and quiet community. Comfort feeling of being at home. Con is there is no house keeping. Needed extra toilet paper during our stay. Each room had one roll. Overall experience was great, i would do it again and recommend to a friend.Genuine Hotels.com guest review
The house was great however the beds were not so comfy and there were some things that were not available as far as kitchen utensils. I had to go purchase them and they were basic things measuring cup,can opener,and baking pans also the sliding door didn't always lock which made me feel not so safe ...but the house was all in all okGenuine Expedia guest review
"A couple of words"
It would have been a better experience had we not gone through a third party.Genuine Expedia guest review
"HORRIBLE!!! DO NOT BOOK WITH THEM"
The experience that my family and I had with this company can be only compared to a horrible nightmare. The actual property is not as advertised. We arrived to the property (at a very undesireable condominium location) around 11pm and as soon as we entered the condo the was a very strong odor coming from the entire apartment. The carpets had very disgusting […] stains throughtout the whole apartment. The kitchen was disgusting and they had a burnt pot on the counter (You would think they would have cleaned before taking a guest to their property). The fridge had a very strong odor of rotten food. The walls were dirty and the beds seemed dirty and the bathroom door did not work approprietly (Door could not be shut). Seeing that the beds seemed dirty we inspected them and found actual pubic hairs and bugs (lice, bed bugs?) There was a live lizard under the bed and the furniture was very worn (some were even broken. I decided that I could have my family stay at this place (my mother, father, wife and two daughters 1 y/o and 3 y/o). We left the property at around 12am and did not find a hotel room until 3am. The next day I called to make the complain and found the staff to be very unresponsive. It took me four days to actually speak with a supervisor. I recieved the refund from the travel agency and I am still waiting from the deposit refund (the vacation company does not mention in the advertisement.) I took pictures of the disgusting place and I will be filing a formal complaint with the FTC which is the federal agency for consumer protection. They had a very poor explanation for this incident. Read moreGenuine Hotels.com guest review
The House was breath taking ... Cant wait to visit againGenuine Hotels.com guest review
This was a very nice vacation home. There were some minor problems but nothing to big. It was roomy and very well furnished. I liked that it had a laundry room it came in handy. The only thing I didn't like about it was the location. We were so far away from everything the neighborhood was nice but just too far away. When I booked this home I was under […] the impression that it was going to be in Orlando but when I checked in I found out it was 45min outside of Orlando. They should be more specific if where the home is located,but overall I would stay there again. Read moreGenuine Hotels.com guest review
rooms were nice, bathrooms plentifull.kitchen and dining rooms more than adequate, prices were fair, kids loved the many tvs and game room.Genuine Hotels.com guest review
"American Vactation Homes of Orlando Flordia"
When we arrived we recieved a 4 bedroom home instead of a 3 in a gated community. We were very please of the enivironment (away from the hussle and bussel of the city life but yet close to everything). Would highly recommend to friends and will be using again in the near future.Genuine Hotels.com guest review
"Horrible company with no service!!!!"
I was very disappointed with this company, American vacation Homes. I advised that I would have a late arrival. When I arrived the company was closed and I had no instruction on how to get to my rental. I was on the phone with hotels.com for 30 minutes until they told us there was a lock box. I had to drive back to the location of American Vacation […] homes and found a hidden lock box with an envelope with my name on it. I found my vaction home fine afterwards. I should have recieved instructions to begin with of how late arrivals are processed. The home had several issues. The disposal didn't work, the dryer didn't dry, and the master bedrooms bed was super squeaky. Thank go my sister is a technician and got the dryer to dry and I didnt have to go to a laundry mat. I rented a home with a full kitchen to cook and save money. Most of the pans were dented and the stove top burners did not heat well and were lop sided. I had to go and buy a new frying pan to cook. When it was time to check out, the instruction in my envelope said I needed to call when I was leaving to let the company know I was checking out so I would not be charged a late leaving fee. OF course on a Sunday, American Vacation Homes was closed at 9:30am when thier check out is 10am. I once again was on the phone with hotels.com in which they tried calling the company to no avail. I would not recommend this company to anyone. Read moreGenuine Hotels.com guest review
"American Vacation Homes"
Our home was very nice, overall. Our service on the other hand was horrible. Our check-in time was suppose to be at 4pm and we did not check in until 6:30pm. We were told that our key was on the way and the person that had it was in traffic. In the end there was no key in fact there was a code to get into the property. We also had a grill on the property […] that was locked. We were told that someone would be out to unlock it, that never happened. We again loved the home, but the service was horrific. Read moreGenuine Hotels.com guest review
"Bad vacation gone worse!"
There were many problems with water, AC, hot tub, and the amenities that were supposed to be included. I was extremely disappointed also in the way the personnel handled our complaints.Genuine Expedia guest review
"Booking a vacation home rental"
the address given was not for the actual house as i was told it was. The picture i was guaranteed was the actual house was not. It did not have a King bed. The mattresses were old. There werent enough towels for the amt of people i put were staying. NO cleaning supplies left. NO flat screen tv in the living room and small tv in master bedroom. less […] than 1/2 roll toilet paper left. Not enoughcook ware. THIS IS DEFINATELY NOT A VACATION HOME AWAY FROM HOME. I would not recommend using this for a Vacation home rental for a home away from home. Speaking with the representative was not helpful. Read moreGenuine Hotels.com guest review
"Orlando house, good location"
The house had good location and affordable price, but air conditioning was broken, I arrive friday night they fixed monday morning, even that I arrived afeter check in time and had my confirmation it took about two hours for them to give me the keys for the check inGenuine Hotels.com guest review
"Great place and lots of space for big families"
This was a perfect place for a large family traveling together. Staying in a home cut cost so we had more money for activities. Checking in was very nerve racking because there were several other families there with lost reservations. We were given a 5 bedroom home instead of a 3 bedroom condo. They may have lost our reservation but they did not tell […] us just provided a bigger place so we're not complaining. We were very happy With what we got. Would stay here again... Read moreGenuine Expedia guest review
We spend 1 hour at the checking, still at 6:00pm they informed us the house wasn't ready and finally we got the key for a townhouse pretty far from Orlando. After arrive we found a very ugly house with dirty carpets, old towels, dirty bed and really bad appearance... In resume we paid for 5 nights and we left the townhouse on the second night, I preferred […] lose my money than keep my family in that place for a longer stay. Read moreGenuine Hotels.com guest review
"American Vacation Homes"
I really think that the hotel was clean and organized. It was a pleasure staying there for a week. Thanks for everything.Genuine Hotels.com guest review
"Beware of High deposit"
The checkin process is horrible. Its a long procedure. Be prepared for a $250 deposit credit card thats returned in 30 days or a $75 insurance policy non refundable or $1000 cash deposit. When you are finally done... they give you direction to another location, to your home. Our home was 25 min. from everything. the home itself was okay, very roomy. […] nice patio area. $60 a day to heat the pool. Overall i guess i would stay again... Read moreGenuine Hotels.com guest review
"American Vacation Homes"
how the information to enter into the house could have been done a different way... the information that i received before hand wasn't accurate about the deposit.... after my stay i called the office a few times to see if everything was ok and to see when i would be funded my deposit i'm still wanting on that call back today..... other than that the […] house was nice and clean the location was very far away from all the attraction and theme parks. Read moreGenuine Hotels.com guest review
"Very old but affortable"
This was kind old but really close to Disney parks.Genuine Hotels.com guest review
Close to Disney and stores and restaraunts nice being in a home not a hotelGenuine Hotels.com guest review
"Family of 8 with 6 kids"
It was nice and quiet ,the kids loved the pool but we all hated our beds they were really uncomfortable they made lots of noise every time you tried to lay down or even sleeping ,coffee pot machine wasn't working ether , and the dryer took forever to work , overall it was ok but again Hated the beds, those need to be chance to new mattressGenuine Expedia guest review
check in time was 4:00 didn't get our key until 7:30 they did give us an upgrade but it was an 1/2 hour away from where we wanted to go. The beds were very bad. next time i will stay at a hotel and not a house i can't see before time.Genuine Expedia guest review
"Different homes have different reviews"
We stayed in a 5 bedroom, three bath home with a pool. The pictures were correct as posted. The home was very clean with plenty of space. Call ahead for what you will need to bring (towels were stocked, but no wash cloths) Zero bugs compared to other homes mentioned. You should check the location. 5 miles can equate to 30 mins from the Majic Kingdom. […] You will need to pick up direction information and then go to the house. They will not be close to each other, so plan on the from a time standpoint. Read moreGenuine Hotels.com guest review
"the worst experience"
We have the worst experience with American Vacation Homes. We arrived at 5 pm on Friday and there were more that 25 people waiting for their apartments many of the with little children. We got our apartment at 9:30 and found that the address didn't exist. We had to go back to the office and demand that someone drive us to the property, they did it and […] they have the correct address, but the one that they gave us was wrong, How were we supposed to get there? Awful service, terrible experience we won't use expedia anymore because you are supposed to choose your providers and we don't think you are doing it. It's a shame that the owner has his property with american vacation homes because that property is so pretty. I just hope they return the 250 deposit they took from my credit card. Read moreGenuine Expedia guest review
We stayed here for a week, what they show and what you get are two different things. With that said, It was a very nice home, Three bedrooms three bathrooms personal pool, full kitchen and more. A few notes, bring your own items, the house is equipped with linens, furniture, pots pans and eating ware thats about it. There were cock roaches (which dont […] freak! this is a Florida normal) they should have sprayed but hey its Florida. The beds were just about the most uncomfortable thing I have ever slept on, that was the biggest downfall to the the whole house, but overall beautiful house and I would stay here again for sure. Read moreGenuine Hotels.com guest review
requred orlando and was placed in davenport, pool was not heated.Genuine Expedia guest review
Response by American Vacation Homes Thank you for taking the time to review our property. All guests reviews allow us to take a closer look at our product and improve our services. Our properties are located within a 20 mile radius to the Walt Disney World property which includes Davenport, Clermont, Kissimmee, and Orlando. In the future, once you have made your reservation, please contact us. Our staff will be happy to accommodate any special requests you may have such as location or the heating of the pool. Thank you once again and we look forward to having you as our guests in the future.
if you are going to rent thru american homes you should call them before you go with them. The houses that they use are in a 30 mile radius of orlando and depending where you plan to visit the traffic can e really bad. The house I got was in good shape but did not have internet.Genuine Hotels.com guest review
I lovee the house. Nice space no issues. Very cleanGenuine Hotels.com guest review
"Successful All-Star Weekend"
This was much better and cheaper than getting a hotel room for all of us for All-Star Weekend. The house was nice and was not far from downtown or Disney. I would definitely choose this option again.Genuine Hotels.com guest review
"this house was awesome"
it was awesome, i loved it. it was the best resort i have ever been too. my family was so excited.Genuine Expedia guest review
I arrived around noon and was informed that I could not check in until 4:00 PM, which was fine. They said they would contact me when my house was available. They never contacted me. I had to contact them which was after 5 and it took forever to get the information sent to me. I was then given directions to the incorrect house and had to call the emergency […] after hours number - they did call me back and she was very helpful. The house was nothing like it is pictured. It was old and NOT clean - floors not even swept. Sleeps 8 - had a total of 4 towels (5 if you include the kitchen towel) - no hand towels, no washcloths 2 bars of soap that were enough to wash your hands a few times. Two rolls of toilet paper total. Don't expect any frills. I have stayed at a lot of rental homes and don't expect a lot but at least they were clean. It was way South of Orlando with nothing around it. I am sure that is why they couldn't give me the address ahead of time. I was under the assumption that the address they give you on Hotels.com is where the properties are. They are not. You may get lucky and get one of the nicer properties I read about in the reviews. I didn't. Read moreGenuine Hotels.com guest review
"6 BEDROOM HOME"
The property was beautifully kept. However the tvs upstairs were not working and the ones downstairs were dated. Overall it was a pleasant community. I would rent a vacation home again rather than stay in a hotel.Genuine Expedia guest review
"American Vacation homes"
Very nice!!!! It was a 3 bedroom townhouse in kissimmee in a guarded/ gated community! very nice for large families!!!!Genuine Hotels.com guest review
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