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1 room, 2 adults
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12211 Regency Village Drive, Suite 12, Check In Office, Orlando, FL, 32821, United States of America, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 109 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.3
  • Comfort
    3.8
  • Condition
    3.4
  • Neighborhood
    3.6
2.0 / 5Fair
"Broken HVAC and leaking ceilings"
We had booked an Executive Home. We were expecting a freestanding home, but had a condo. There was enough room for everyone and it was clean. There were enough sheets and towels, but no extra pillows for the cot. There was no gas grill. The home itself was fine, but the rental company was a disappointment. Our flight was arriving late and we registered online in order to avoid picking up a key at the rental office. I sent my paperwork online 3 days before our arrival and never heard from the rental company about a keypad code. When I called they informed me that my ID had been received via email but my paperwork had emailed as blank. I had to call to discover this and continue to call to make sure they had the paperwork. We finally received our code an hour before leaving for the flight. I had to make many calls to the office to check on this. Less than 24 hours into our stay the HVAC system in the unit froze and began to leak into the kitchen ceiling. I called the "Emergency" number 3 times in 24 hours and emailed the office with no response to my calls or emails. The HVAC system continued to leak into the ceiling, drip on the kitchen counters and floor and pieces of the ceiling began to drop into the kitchen. We have been home for 2 days and I still have not heard from the rental company. This company is far from customer friendly. I would never rent from this company again.
Genuine Expedia guest review
Other trip Feb 21, 2013
A.
US
4.0 / 5Excellent
"great for family"
In short, I got everything I needed on this vacation. We were with a bunch of kids who had extra energy at all time. The house was big enough and they had a great time by playing with Xbox in the living room in the middle of the night and sleeping on comfy beds. -If the price can be just a bit more ideal... that will rock!
Genuine Expedia guest review
Other trip Nov 30, 2012
Jone
US
2.0 / 5Fair
"Old vacation home DO NOT STAY!!!!!"
I thought that the vacation home was going to be a better stay than a hotel WRONG!!! First, you have to pick up the paperwork for your stay about 20 min away from the home. Second, you only have one key to the house and if you lose it it will be a $200 charge. Third, there are only to parking spaces and when we got there, a car was parked in our space. Fourth, the vacation home is in a community where permanent tenants live therefore, you have to watch out for you noise level. Fifth, when we walked into the house the house had not been updated since they built it, not to mention the dead roach we saw on the floor upon entry. There was only on t.v. in a four bedroom house. The pool area was extremely small not to mention the mold on the outside carpet. The house does come with a garage but it was packed filled with old furniture. The masterbath is extremely outdated and had a moldy rug. When we got there, there were 4 light bulbs that were out and the smoke alarm battery needed to be changed. Overall, for what you pay for it is not worth it. It needs a serious update and a deep cleaning. If you are an allergic person do not rent this house.
Genuine Hotels.com guest review
Romance trip Sep 18, 2012
A Traveler
US
3.0 / 5Good
it was very bad the first day of our visit due to the fact that we were given a place in bad living condition; with a dirty pool and with lack of the necesary things like towels and a clean garage wich was full of unused furniture and and old appliances. After calling many times to report , no response, next day we called the office where we got the papers, we were offered to move to a better place, a place that was not ready to be taken until late 7 pm; we lost a full day out without anything to do more than wait and wait. The new place was very confortable, finally we had good time.
Genuine Hotels.com guest review
Family trip Sep 1, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Brilliant villa and close to everything"
Brilliant experience and staff great location of villa excellent and close to everything 10-15 mib disneh and seaworld aquatica and 20 to universal kids loved the pool and villa.
Genuine Expedia guest review
Other trip Oct 1, 2014
jim
GB
4.0 / 5Excellent
"Nice location close to everything within 15-20 min"
Our family had a great experience and enjoyable vacation would recommend it other families.
Genuine Expedia guest review
Other trip Aug 26, 2014
A Traveler
CA
4.0 / 5Excellent
"decent"
It was a nice house but read the fine print they charged me a mandatory 125$ cleaning fee. Also the water where I was at want drinkable it was milky white. Also I had a 4br house with only 1tv in whole house which was kinda inconvenient with 4 kids. Don't know if I will do it again with that cleaning fee. U don't expect that after paying 140$ a night.
Genuine Hotels.com guest review
3 night business trip Mar 17, 2014
A Traveler
AS
2.0 / 5Fair
"no phone or internet for first 2.5 days"
Had to make repeated calls to get them fixed,vacation homes seemed to pass the blame. Cost of using personel cell phone was expensive. One footboard on bed was proped up with boards, screen of and window left open, pool cover tatered and ripped..
Genuine Expedia guest review
Other trip Mar 8, 2014
A Traveler
CA
5.0 / 5Outstanding
"Wonderful stay"
I loved the home that was offered. I was on a family vacation and everyone enjoyed the house. I loved the master bedroom.
Genuine Hotels.com guest review
5 night business trip Dec 4, 2013
Fatima
CA
4.0 / 5Excellent
"Great family accommodation!"
Quite difficult to find office to pick up keys from, but villa was lovely once we found it. Situated in the Davenport area and about a 30 minute drive from most of the main attractions.
Genuine Expedia guest review
Other trip Oct 19, 2013
Debbie
GB
4.0 / 5Excellent
"good stay.."
Staying at the American Vacation homes felt very homey and convenient for our family. We enjoyed the pool a lot, the house was spacious and comfortable. The neighbourhood was clean and gated. I would definitely go there again.
Genuine Expedia guest review
Other trip Jul 23, 2013
A Traveler
CA
4.0 / 5Excellent
"Great home for an Orlando vacation"
The property was very nice. However, the carpets were in desperate need of cleaning. The decor of the house was very tastefully done. We appreciated the good quality cookware, dishes and linens. Thank you for oroviding us with a geat place to stay for our family vacation.
Genuine Expedia guest review
Other trip Jul 21, 2013
A Traveler
CA
2.0 / 5Fair
"Never again for this vacation home company!"
Although this vacation home indicates that all the homes are Kissimmee/Lake Buenevista - they are not - we were placed 1 hour away in a place called Haines City- had to register and leave two different security deposits as this home was in a gated community. Everything was too far to travel to and the carpets were absolutely filthy, drinking cups broken, several burnt out light bulb and not enough pool toys. Also several calls to the office to be relocated closer fell to deaf ears and not even the courtesy of one return call. While we were home, we had pesticide service just drop by unannounced and this was unsatisfactory. Very disappointed and I would never ever book with them again!
Genuine Expedia guest review
Other trip Jul 6, 2013
MK
CA
4.0 / 5Excellent
"Villas just the way THEY like it"
I almost lost the will after having booked through Expedia. Trying to book pool heat and find out anything about the villa was too much trouble for the AVH support team. After 5 calls, I finally was enlightened that if I phoned again two days before arriving, they would tell us where the villa is and whether we could get pool heat. Having arrived in Orlando, after popping in the next morning, it took over a week to get pool heat installed, at least we enjoyed it for the last 5 days of the fortnight. Oh, and you didn't expect internet access in the USA did you? Apparently if you have a villa, they never have internet, but you can get access at McDonalds ...! The Villa itself, brilliant and fantastic value for money. If you can brave the stress of dealing with AVH, the end product is worth it.
Genuine Expedia guest review
Other trip Apr 8, 2013
Faz
GB
2.0 / 5Fair
"Check-in = office pantomime of angry guests!"
There was no house available at 16.00, we had to wait for an address to become available, over an hour later. Meanwhile the office filled with varying degrees of angry guests, some had been given a condo when they booked a house. Others thought they had booked a given address only to find it was actually going to be a complete lottery with a long wait. All guests had long waits to get an address. The requested heated pool wasn't provided. Just a cold shady one. The resort was ok but the house lacked any maintenance, the kitchen tap broke off, many light bulbs failed, the patio door didn't lock, there were only 3 teaspoons in a 6 person house, the carpets were desperately in need of cleaning or changing & it generally lacked equipment.
Genuine Expedia guest review
Other trip Apr 6, 2013
Angela
GB
5.0 / 5Outstanding
"Exceeded expectations"
We arrived late but everyting was in the lock box as advertised and easy directions to home(with a gps).Home was bright and clean, located at Terra verde resort in Kissimee.Hot tub was wonderfull and would recommend this location.
Genuine Expedia guest review
Other trip Apr 4, 2013
Scott
CA
1.0 / 5Poor
"Dirty and Poor Quality"
Despite contacting the agents for the Villa 4 times prior to arrival to ask for details regarding late arrival to be sent, I received nothing and no clarification on the process. On arrival it took hours to find the out of hours office, which was in a poorly lit area and out of the way. The accommodation was miles from anything and was filthy. The whole pool area was covered in a layer of thick dirt and had to spend a day cleaning all the pool furnishings, some of which were broken. Beds were covered with plastic mattress protectors and very uncomfortable. Carpets throughout the villa were filthy and stained. Throughout the cleaning of the villa was inadequate. Don't usually fill these reviews in but be warned these villas are far from an acceptable standard.
Genuine Expedia guest review
Other trip Mar 26, 2013
Ant
GB
4.0 / 5Excellent
"Close to Disney"
the location of the house in Indian Creek was good. only 10-15 minutes to Disney parks and close to all shopping. The house could have used some maintenance. Lots of light bulbs blown. Jets in the pool didn't work. I booked a 5 star but got a 4 star.
Genuine Expedia guest review
Other trip Mar 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great stay!"
We stayed at bella vida in Kissimmee,great gated community!
Genuine Expedia guest review
Other trip Mar 9, 2013
A Traveler
CA
5.0 / 5Outstanding
"Great family villa"
Fantastic villa in great area at Davenport near Orlando.
Genuine Expedia guest review
Other trip Sep 1, 2012
Couple
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"vacation familiar"
Muy buena experiencia
Genuine Hotels.com guest review
6 night family trip Nov 1, 2014
July
EC
5.0 / 5Outstanding
"Maison de vacances près d'Orlando"
Vaste maison avec piscine pas trop loin de Disney. Très bonne prestation
Genuine Expedia guest review
Other trip Oct 30, 2014
Vincent
FR
4.0 / 5Excellent
"USA Haus"
nettes USA Haus klassisch im usa-style eingerichtet. lage ruhig und in der nähe zum high damit erreicht man einfach die klassischen orlando ziele
Genuine Expedia guest review
Other trip Aug 24, 2014
Wolfgang
DE
3.0 / 5Good
"Lejos de los parques"
Antes de viajar te indican una direccion que queda cerca de los parques y cuando llegas a esa direccion nos dieron otra que quedaba muy lejos de todo
Genuine Hotels.com guest review
5 night business trip May 3, 2014
A Traveler
CL
4.0 / 5Excellent
"快適と残念の両方"
今回私が利用した家は広くて綺麗で快適そのものですが、立地が悪い。チェックインの場所から26kmは流石に遠いです。その他は文句なし、レンタカーとGPSがないと利用できない。
Genuine Hotels.com guest review
3 night trip Mar 12, 2014
wasa
JP
3.0 / 5Good
"Bom pra família"
Casa confortável fica um pouco afastada . Infelizmente houve um problema pessoal de difícil resolução com a gerência
Genuine Hotels.com guest review
9 night trip with friends Feb 15, 2014
Solange
BR
3.0 / 5Good
Me cobraron $75 dólares americanos obligatorios, que este cobro es obligatorio, Expedia debe avisar al momento de comprar, no había señal de TV en ninguna habitación.
Genuine Expedia guest review
Other trip Dec 14, 2013
A Traveler
MX
4.0 / 5Excellent
"LAS CASAS ESPECTACULARES"
LAS CASAS FUERON ESPECTACULARES PERO TUVIERON VARIOS PROBLEMAS Q SOLUCIONARON RÁPIDO. LA PRIMERA CASA CUANDO LLEGAMOS NO TENIA LUZ. AL CAMBIARNOS DE CASA ESTA ERA HERMOSA PERO ESTABA MUY LEJOS DE LOS OUTLETS Y LOS PARQUES. DE RESTO TODO BIEN. DIGAMOS QUE HUBO DESORGANIZACION POR PARTE DE AMERICAN HOME VACATION PERO RESOLVIERON CON RAPIDEZ
Genuine Hotels.com guest review
7 night family trip Nov 24, 2013
PABLO VELASQUEZ
VE
5.0 / 5Outstanding
"Casa privada ideal para familias"
Fue una muy buena decisión rentar Casa ya que teníamos muy buen espacio y privacidad. Dado que teníamos cocina compleat ahorramos mucho compendium en Casa. Due muy cómodo y afraid able y a 10 minutos de Los parques, lo recomiendo mucho.
Genuine Expedia guest review
Other trip Nov 5, 2013
A Traveler
MX
5.0 / 5Outstanding
"Superbe maison neuve"
Maison superbe très propre toute équiper pour ce faire a manger et relaxer wifi, câble avec Tv dans chaque chambre plus salon, téléphone , état de la maison neuve super bien situer a 7 minute des parc Disney et 15 minute des outelet et toute commodité a moins de deux minutes belle picine et beau parc endroit sécuritaire
Genuine Hotels.com guest review
5 night family trip Oct 27, 2013
Michel
CA
4.0 / 5Excellent
"El complejo excelentemente ubicado"
Muy buena solo que deber organizarse mejor ya que llegue a la casa y a las 10 minutos llego otra familia que también estaba hospedada ahí fue un mal entendido pero fue incómodo y se perdió toda la tarde que ya estaba programada pero no modo por lo demás excelente
Genuine Expedia guest review
Other trip Oct 1, 2013
A Traveler
MX
4.0 / 5Excellent
"excelente casa pero no tan buene ubicacion"
fue muy Buena experiencia pero la casa estaba muy lejos de todas las atraccones y el vecindario muy aislado
Genuine Hotels.com guest review
8 night family trip Aug 21, 2013
Francisco
VE
4.0 / 5Excellent
"muy comoda"
excelente
Genuine Hotels.com guest review
5 night trip Mar 25, 2013
Hermann
VE
4.0 / 5Excellent
"Idéal pour les familles"
Maison très spacieuse, piscine avec moustiquiaire, très propre. Manquait juste des bains de soleil et un barbecue
Genuine Expedia guest review
Other trip Aug 19, 2013
A Traveler
FR
4.0 / 5Excellent
"Très belle vacance"
Maison très propre avec tous ce que nous avions de besoin.
Genuine Expedia guest review
Other trip Aug 13, 2013
Patrick
CA
5.0 / 5Outstanding
"Flott hotell"
Kjempe flott hotell og beliggenhet. Flott baseng, men pumpen gikk og det tok for lang tid å reparere, hele 4 dager uten og kunne bade i baseng kjedelig.
Genuine Hotels.com guest review
8 night family trip Jul 29, 2013
Irene
NO
4.0 / 5Excellent
"Für Familien oder mehrere Reisende zum teilen"
Super geeignet für Familien oder Studenten die zu mehreren reisen. Wunderbar um sich selbst zu kochen . Swimmingpools und ein fitnesraum , Spielplatz sind vorhanden und in einem sehr ordentlichen Zustand .
Genuine Expedia guest review
Other trip Aug 5, 2013
Georg
DE
5.0 / 5Outstanding
"me encanto la casa"
fue buena me encanto la casa y cerca
Genuine Hotels.com guest review
11 night trip Jul 3, 2013
A Traveler
PA
5.0 / 5Outstanding
"Buen hotel"
Estuvo excelente, aunque no puedo opinar mucho de la limpieza debido a que no contratamos ese servicio, sin embargo el dia que fue entregada la casa estaba en buen estado y limpía, el único defecto que no fue nada grave era la perilla de una puerta que estaba rota.
Genuine Expedia guest review
Other trip Jul 2, 2013
A Traveler
MX
2.0 / 5Fair
"Fraco"
Nao voltaria de forma alguma.
Genuine Hotels.com guest review
6 night family trip May 31, 2013
Eduardo
BR
4.0 / 5Excellent
"bom,mas muito afastado de tudo"
muito boa,porem arriscado com relaçao a segurança.condominio sem portaria e nada de vigilancia
Genuine Hotels.com guest review
13 night trip Mar 18, 2013
Ricardo
BR
4.0 / 5Excellent
La ubicación era bastante alejada de los puntos de interés y no se nos había informado la ubicación, hasta que llegamos a la administración, que era la ubicación que suponíamos era de la casa rentada. Sin WiFi
Genuine Hotels.com guest review
7 night family trip Mar 23, 2013
A Traveler
AR
5.0 / 5Outstanding
Need maintenance on the house; house looks like old!
Genuine Hotels.com guest review
Other trip Mar 9, 2013
Dyogo
BR
5.0 / 5Outstanding
Genuine Venere guest review
Other trip Aug 1, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night trip Mar 26, 2014
A Traveler
US
1.0 / 5Poor
Genuine Hotels.com guest review
2 night trip Mar 7, 2014
Sara
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip with friends Dec 13, 2013
Harold
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
6 night trip Nov 22, 2013
Cesar Rodriguez
US
5.0 / 5Outstanding
Genuine Expedia guest review
Other trip Nov 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Very nice. Loved it!"
Genuine Expedia guest review
Other trip Nov 3, 2013
jemarrio
US
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