"Appears ok, but dig a little deeper."
On first inspection the hotel seemed great. The room appeared to be clean and tidy. I settled in to wait for my husband to arrive. We ordered in dinner that night and since it was Mexican food we wanted to rid the room of the smell and thought by putting the trash in the bathroom it would help with that until housekeeping could come and dispose of it. […] Come to find out, the bathroom fan was not working. Then we realized that a vanity lightbulb was burned out leaving the sink area a bit darker than normal. Finally it was bedtime. I get ready to crawl into bed to find that the sheets are all tangled underneath the nicely made bed and that the mattress pad cover was exposed and completely torn apart! The front desk lady came and changed the bed right away and apologized. She said she would let the GM know and would have them contact me in the next couple of days (we stayed 2 nights). Our stay was on Fri-Sun, it is Tuesday and I still have not heard a word from them. Read moreGenuine Hotels.com guest review
Nice spot. Great breakfast, nice bar, good location. I'll be back.Genuine Hotels.com guest review
"Nice place to stay"
Nice place to stay but the parking suck, && so does the maintenance if it during winter season!! The staff is polite && attentive!! The sauna was down the whole stay, I think that whole entire pool area needs some major cleaning/upgrading!! Overall stay was nice!!Genuine Hotels.com guest review
"Nice people/location. Rooms starting to show age"
Good place to stay and nice restaurant, especially nice to have during cold months. However, the rooms are starting to age (I.e. even had a telephone that didn't work) and the decor is staring to look old. They along time ago had an amazing workout facility. Now it's just crammed we into a very tiny room without even water. If they made some simple […] improvements in facility it would make a big difference Read moreGenuine Expedia guest review
"Beautiful place to stay."
When we arrived our room had not been cleaned from the night before's guest. A quick call to the front desk solved the issue: they had housekeeping come up right away while we were offered free drinks in the hotel bar while we waited. It took less then 20 minutes to get it cleaned.Genuine Hotels.com guest review
"Hotel needs updating"
Hotel was outdated and rooms need work. The best thing was the continental breakfast.Genuine Expedia guest review
"Can't complain too much"
Price was right, location was actually excellent for not being on the lake. Service was less than I normally expect but not horrible. My biggest complaint was the lack of wifi they promised. I tried my laptop, Windows Surface and my smart phone and none of them could connect - but the desk clerk said it was working fine for them the whole time. No […] additional support was provided/offered. That was my biggest hangup with this place - that's what kept it from getting a better rating. Its definitely NOT a 5 star hotel. Four stars would be pushing it... if only they could just step it up a notch in customer service and facility (exterior) cleanliness. Read moreGenuine Expedia guest review
Rooms need updating, and better cleaning, the bathrooms were never cleaned after the first night!Genuine Hotels.com guest review
"Thought it was by the lake..."
It was ok. We somehow had the impression that this was on the water, so we were disappointed to arrive and find out its not. We had to call and ask for an iron - there wasn't one in our room. Very loud noise in the middle of the night from neighbors right above us - for about an hour. Lots of stomping, laughing, partying. We stopped at the bar for a […] drink before heading out to dinner - the bartender didn't acknowledge us at first (we were sitting right at the bar and there was nobody else there)... and when he finally did take our drink order he brought us the wrong thing. So overall we were not too impressed with this place. If it had been any one of those things, probably not a big deal. But all of it together made us rather disappointed. Read moreGenuine Hotels.com guest review
"fun get away"
It was great! plenty of breakfast food in morning, a late night bar and grill. only problem we had was that the pool lacked enough towels.Genuine Hotels.com guest review
Older facility that is overpriced. New resort on the water close to this hotel is one-half the price. Told pets not allowed but when we arrived saw guests with pets. Excuse was they had pest issues so decided not to allow pets ... those guests with pets must have checked in prior to us? Hotel cleaning staff used our bathroom and did not flush the toilet! […] Would not stay again. If only place available I would cancel my vacation plans. Read moreGenuine Expedia guest review
"Find a better option"
hotel was ok. I elected the "pay in advance" option but when I checked out the hotel had billed my credit card. 4 phone calls later, I am still waiting for a solution. They hotel staff admitted to the mistake but has yet to fix their error. The room was ok as was the room service dinner. Unfortunately, the hotel is showing several decades of limited […] investments and repair. The room smelled & they cleaning staff could invest a bit more time in the room. Read moreGenuine Hotels.com guest review
The room was not serviced properly for our entire three night stay. No toilet paper or tissues. The restaurant was good the first night but the chief was off the next time we tried to dine there and it was so bad we ended up leaving and going to another restaurant in the area.Genuine Hotels.com guest review
"Not very clean or well maintained"
My husband were at the hotel one night and arrived about 10:30 at night. The staff was very pleasant and helpful. When we got settled into our room, I pulled back the comforter and the sheet was pulled back on one side of the bed. I wasn't sure if the maid service overlooked it when they made the bed or if a previous guest had occupied the bed and had […] just pulled the covers back over the sheet and the maid service hadn't bothered to check it. It was a creepy feeling. The tub drained very slowly and in the course of taking a shower the water got ankle deep. There were partiers traipsing down the hall rather loudly in the wee hours of the morning. The breakfast was good but not exceptional. All in all, I will find another place to stay next time we are in Okoboji. Read moreGenuine Hotels.com guest review
Seemed pretty nice for the price. Good size rooms. Service was pleasant.Genuine Hotels.com guest review
The hotel lobby was great along with Minervas the Bar and Restaurant. My room on my first stay was average at best. My 2nd and 3rd stays required and upgrade in service. The bed did not get made up daily, shampoo and conditioner not replenished, never vacuumed, and my bathroom ceiling had mildew along with the bottom of the bathtub was stained from […] a previous matting. I would recommend staying at the Americinn or the Ramada if you have to stay in the Spirit Lake area and eat at Minervas. Also on my 2nd and 3rd stays they did not have my room booked correct. The one instance they could not find the booking at all, and the other they had me booked for 2 rooms instead of one for more nights than I had reserved. Read moreGenuine Expedia guest review
Great Restaurant but hotel could use some updating.Genuine Hotels.com guest review
IT WAS A VERY NICE STAY Swimming and also a nice continental breakfastGenuine Expedia guest review
"Not very good"
1st hotel room they put me in: leaking sink all over carpet. 2nd hotel room: opened the door and there was someone's bag already on the bed. So they moved me a third time and although the bathtub drain was clogged- I decided not to press my luck. Nice staff and service but they need to get it together.Genuine Hotels.com guest review
"Nice hotel and decent location."
We didn't particularly like the ambiance and we definitely didn't like the breakfast. No nutritious food. We would probably try a different hotel.Genuine Expedia guest review
"Not what we expected for the money"
We were disappointed in this hotel. We travel a lot, and this hotel does not measure up to the number of stars it has received, nor the money we paid.Genuine Hotels.com guest review
"They listened to my complaint & took care of it."
I'm hyper-sensitive to smells, odors, & any thing airborne. After checking in, I noticed a strong odor centered around the bathroom area. I reported it right away, saying I didn't know if it was the cleaning products or a deodorizing spray (I saw no automatic deodorizers in the room). They told me it was a deodorizing spray used after cleaning the bathroom. […] They contacted the cleaning staff so that it was not used in our room during our stay. Most people would have thought the smell was pleasant but for me it triggered severe head pain. They were so nice & prompt about fixing my problem. I really appreciated it. Read moreGenuine Expedia guest review
"Ok, but would not be my first choice."
Looks much better on the website than in person. Rehabed older property that needs a lot of work to really bring it into competition with current hotels. Toilet needed completely reset and the seat tightened. No restaurant, skimpy "continental" breakfast. Front desk was nice upon arrival and a different staff member was indifferent to my departure.Genuine Expedia guest review
"not as clean as I'd like"
This is a convenient location, however the overall sense of this hotel is that it is in need of updating, renovations and cleaning! Our bathroom ceiling was covered with mildew and the room smelled. Housekeeping didn't come at all our first day and did a poor job the second day - just pulling up the sheets, not touching the bottom sheet at all. Our […] room faced Hwy 71 and was noisy. The first morning we woke and went to open our sliding glass door and realized that it was unlocked with the security bar not engaged either. Yikes! Read moreGenuine Hotels.com guest review
"Overpriced for the facility."
The staff was friendly and helpful. Unfortunately, during our entire stay the "hotel rooms" section of the hotel had a VERY unpleasant odor. Carpeting was very worn and stained. Tiles missing on the ceiling. It rained and the ceiling in the hallway was leaking in several places. Continental breakfast was nice... fresh fruit, cereals, waffles, etc […] . Read moreGenuine Expedia guest review
"convenient to access Lake okaboji"
Continental breakfast attendents not up to speed.Genuine Hotels.com guest review
"Weekend with family"
We had a great time! We all loved the indoor pool and sauna.Genuine Expedia guest review
"Great value for the price..."
We had a wonderful time at Arrowwood...wish the golf course was more affordable...they priced us out of the market with 2 pre- teens...Pool and hot tub are to die for!!! Conveniently located and a very nice experience.Genuine Expedia guest review
"Nice place, but needs more detail care"
It was a nice place to park for a night. Front desk didn't seem to have details of resort down well. Bathtub didn't drain.Genuine Expedia guest review
"For golfers only."
Hotel wasn't worth the price paid. In need of a bit of renovation. Very "chopped up". View to golf course is nice, but many items needed attention in the hotel.Genuine Expedia guest review
"there for a wedding"
The hotel was just average for the price. I was not the least bit impressed. First thing I noticed when I walked into the room was the smell of cigarette smoke.Genuine Hotels.com guest review
Close to everything we needed.Genuine Hotels.com guest review
"Iowa Great Lakes"
Great on-site restaurant (Minerva's# with a 'not-to-be-missed' Sunday brunch buffet. Nice daily continental breakfast included. Comfortable room, seemed to be plenty of parking #although it was off-season#. 24 Hr. Fitness Room was a nice amenity, although not all of the equipment was 100%. Would recommend a water dispenser. Upon check-out, couldn't […] find a staff member anywhere #it was around 6am#. Read moreGenuine Expedia guest review
Extremely noisy, TV did not work properly, could not get towels in the pool area even after calling twice, bed uncomfortable.Genuine Hotels.com guest review
Everything about our stay was excellent except the breakfast. We were there at 8:30 a.m. and there was virtually no food to choose from. Very disappointed in this. We had planned on eating there before leaving to go to the funeral we were in town for, so that left no time to go elsewhere for a meal.Genuine Hotels.com guest review
"Not the hotel is was five years ago."
Check-in was efficient. First room experience was that stool was stopped up but maintenance came promptly. Air conditioner/wall heater didn't function. Maintenance got the fan to run but it quit about five minutes after he left. Room was very warm most of the night. Stool continues to flush very slowly but did work. Restaurant: Waited about 15 minutes […] for service to place order. Ordered medium steak: was bloody all the way through. Had to wait about ten minutes to get waitress's attention to recook steak. Was recooked correctly to just a red center. Steak literally was almost flavorless. Reasonably tender but no taste. Then had to wait almost 15 minutes after giving credit card to waiter for her to return. Asked for a late check out and was told absolutely not had to be out by 11:00, normal check out time. Next morning, asked new person behind desk and was told late checkout would be just fine. All in all, nice hotel but definite issues with training and attention to detail by staff. Could have had much better service for much less elsewhere. Won't be staying there again. Read moreGenuine Expedia guest review
"No problems, nice hotel"
We just stayed one night, but we found the rooms extremely nice, clean, room smelled good. Very nice furnishings. The staff was courteous, and checked to see if we were satisfied with everything. Didn't really have a chance to use amenities (pool, etc.). We would stay again.Genuine Hotels.com guest review
"Clark Co. fair, had great access from hotel."
Motel was great, service excellent only negatives were the room's sink faucets leaked at full on through the handle washers, minor issue. The Bar was closed at 11:30 on Friday night upon our return from the fair precluding a night cap!Genuine Hotels.com guest review
"Hotel said our reservation had been cancelled."
When we arrived, the hotel claimed that our reservation had been cancelled by hotels.com. We showed them our paperwork and they put us in lesser rooms than we had expected (two rooms downstairs instead of an upstairs suite). The two rooms were adequate, but again, not deluxe rooms as promised. I do not think it likely that hotels.com cancelled out reservation […] since we received numerous e-mails from hotels,com (including one on 9/11) about our upcoming trip to Arrowwood. This property is in an excellent location surrounded by a golf course,and the on-site restarurant is very good. With a bit more effort, this could be a first-class destination resort. Read moreGenuine Hotels.com guest review
"close to Clay County Fair"
We had a lovely stay at the Arrowwood. The facility was clean, the staff was friendly, and we slept well! Only issue we had was on the second night, we tried to enter our room and the keys were deactivated. Had to run to the desk to activate them again. No biggie. Staff took care of the issue immediately! Would come back again!Genuine Hotels.com guest review
We were suppose to have free wi fii in the room, did not work, told them thefirst day we got their and they did nothing, told them the second day again and they did nothing, toliet was loose to the floor and you could move it all around, mildew all over on the grout of the tub, not very helpful staff! The rest of the room was very clean not to mention […] one of the most comfortable beds i have slept on for a hotel. The hallways smelled very musty and they had dehumidifier running. Don't know if we would go back again Read moreGenuine Hotels.com guest review
one of the best i've been to...thanks to all your hard working people for making our stay one to remember. very clean....smells great in the room.Genuine Hotels.com guest review
"Great for golfing and places to eat."
It was very enjoyable stay, would definately stay again.Genuine Hotels.com guest review
"Not so good!"
Our first room was on 2nd floor. They had a water problem and the sewer smell was overwhelming in our hall then in the room. They moved us to another room on the other side of the hotel; we originally had a king bed, then they moved us to 2 queen bed room that had a heavy smoke smell (rooms are suppose to be NON-smoking!); then the sliding door would […] not lock. They moved us to a suite, which was nice, back at the other end of the hotel - hall smelled of sewer, but not the room, so we took it. Then, the next morning the toilet plugged! This room was nice, just seemed a little dated. I will NOT be staying here again! Read moreGenuine Expedia guest review
"Would stay here again"
Nice to have a refrigerator and microwave in our room. We also had a small dog, which was not a problem for the hotel. Our room was on the ground level with a patio so it was very easy to take the dog out. Complimentary light breakfast. The hotel also had a nice restaurant. The only negative was the mold spots on the shower curtain. We would stay again, […] though. Read moreGenuine Expedia guest review
"Great Place Close to Attractions"
The receptionist was friendly and helpful in directing us to our room. The room was clean and spacious. The bed was comfortable and clean.Genuine Expedia guest review
"Great kid hotel"
Great location, great service, and we really enjoyed the swimming area! My Daughter age 5 could go in both pools and had a lot of fun. This would be a great hotel for families with little kids, the baby pool is just 14 inches deep and has lots of fun. It also was the affordable option for the area!Genuine Hotels.com guest review
"GREAT GET AWAY"
very nice hotel and makes a great golf weekend get away for couples....great location..on beautiful golf course. Close to everything and the Lake.Genuine Expedia guest review
Hotel is okay, but not worth the price they charge. Continental breakfast was weak, and they didn't have enough food for all the people who were !waiting. Staff was friendly. Minerva's Restaurant was great.Genuine Hotels.com guest review
"Arrowood - Arnolds Park"
Didn't spend a lot of time in the motel - checked in at 3:30pm, left to visit friends, came back at 10pm, went to bed, had breakfast at 8:15 and were checked out by 9:15. But I'd go back. The only thing I found only average was the continental breakfast - nothing our of the ordinary, but reasonably well stocked.Genuine Expedia guest review
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