"Nice hotel but poor service."
Hotel was very clean. Close to all . However, the food was not good. There also wasn't enough towels, soaps and toilet tissue.Genuine Expedia guest review
"Nice. Very friendly."
Everything was nice but the beach was a bit small compared to the Bahamas. Food was tasty from the buffet to the restaurants.Genuine Expedia guest review
"Nice. Very friendly."
Everything was nice but the beach was a bit small compared to the Bahamas. Food was tasty from the buffet to the restaurants.Genuine Expedia guest review
"You get what you Pay for"
The hotel is ok, but the service was very poor. Short staff. Had to wait for drinks, but worst was the Broken toilet. TV didn't work. Phone never worked. We had to call 3 times for them to come to repair the toilet. No trash can, and never left clean towels, and we had to keep asking. Bathroom had mold it was not very clean. Food was okGenuine Expedia guest review
"There was nothing that was 4 star about this hotel"
Please don't believe the pictures that you see. If you are like me, you'll get the white building in the back of the resort with horrible rooms. Nothing like the images posted on the website. Would not recommend.Genuine Expedia guest review
"Enjoying the trip"
This was my first time to the DR and it was a very enjoyable experience. The staff were just plain wonderful. I had a great view of the beach and the weather was perfect. The food was very good they had a variety and then the option of reserving a restaurant. The entertainment was very good. I woul give our stay an excellent.Genuine Expedia guest review
"Como esta? Muy Bien"
Everyone is so friendly at this hotel. All the staff speak to you when you go by or they go by. The food and drinks were great. Excellent fresh fruit and fresh fruit juice selections at breakfast. Plenty of variety in main courses the four nights I stayed. The house keeping staff were very friendly when I locked my keys in room while they saw me do […] it while they were working in hallway. There is a live show every night. The show is in an open air theater next to the open air buffet area. A Brazilian and a Mexican restaurants are alternatives to eating at the buffet at night. There is a disco hour every night following the live show in the bar across from the lobby. On the night before I left I was overcome was dehydrated from the sun and lack of hydration. Arriving for my nightly meal I felt faint. Informing the greeter she had a chair brought to me so I could sit. In minutes another staff member addressed my fatigue by offering to call the doctor. I rejecting the offer and asked to take food to my room. He insisted that I see the doctor because I was there alone and he was concerned about my safety in my room alone. I assured him I'd be okay. Following that discussion a golf cart was brought so I could ride to my room. I felt better after re-hydrating myself through the night. Read moreGenuine Expedia guest review
The photos of the rooms can fool you...the food was terrible and I'm a native I was expecting better quality and better choices of food.. the bed was hard as a rock....not much to do, the staff were not too friendly like the staff in Punta Cana. Overall ill never go back there I was not please and sad to say that because I was looking forward I have […] not been there in over 10 years...the locals were always trying to sell u something everytime u pass by them. I'm on vacation for crying out loud...next time ill just go to Punta Cana for nice beautiful resort and great food... Read moreGenuine Expedia guest review
"Nice resort on the beach"
Grand Marien is a lovely resort. It is right on the beach. The food, both at the buffet and the specialty restaurants, was wonderful. Lots of fresh fruits and vegetables. Different entrees every day. Most of the guests were European and didn't speak much English or Spanish. The some of the hotel staff chastised the Americans for not speaking to them […] in Spanish, but didn't have the same expectations of the European guests. Since my Spanish isn't good enough to decipher the thick Dominican accent, I didn't appreciate being harassed like this. The hotel was fairly empty during the week, but filled up quickly for the weekend. The hotel rooms are in several small buildings around the resort. Voices really echo in the hallways. I don't think that the weekend partiers realized that their drunken whispers were booming in the hallways. Read moreGenuine Expedia guest review
The description and pictures on expedia are deceiving. When we checked in to our room we first noticed the smell. It smelled like mold and mildew. The bathroom was dirty and the bath tub was also dirty. There was not a working phone in the room. We requested a room switch which resulted in us being switched to a different room in another building. It […] was no better. The room was exactly the same and dirty. The furnishings in the room are old. There was no lock on the safe in the closet. The overall resort and buildings need a major renovation. The ceilings have evidence of water damage. The water pressure from the shower head was horrible and turned to cold water after 5 minutes of trying to take a shower. The toilet seat was also broken. Too much haggling as well with the staff. Wish I could get a REFUND... Read moreGenuine Expedia guest review
"great stay, i would return."
from check in, to check out. everything was smooth and pleasent. i do not have anything negative to say about my stay. the hotel is a perfect size so everything is a short walk away. but it also is large enough not to feel cramped. the entertainment crew works hard to entertain you. it isn't las vegas shows, but i enojoyed them. the buffet is good. […] there is also 3 resturants for a change of pace. i found making reservations easy to make. for the price you just cannot beat this hotel. Read moreGenuine Expedia guest review
"Nice resort but food not so good"
The staff was very friendly, the superior room is nice. I did not care for the food. The ala cate restaurant was a little better.Genuine Expedia guest review
My husband and I spent seven wonderful days at this resort starting on October 7, 2013. The staff at this hotel are amazing. I e-mailed the hotel prior to our arrival and made a few request and the hotel met and exceeded every single request. We had a great room, in a great location. The food in the buffet is so so but you will never go hungry, there […] is something for everyone. The specialty resturants were wonderful..recommend you make your reservations and try each and everyone of them (we went twice to each one). The resort grounds are beautiful and well maintained. The staff are so friendly and polite and go out of their way to help you. Remember to tip your staff, they work very hard for very little money. They don't expect to be tipped and your service will be excellent even if you don't, but I feel they deserved every tip we gave them. I would return to this resort without a second thought. We had an amazing time. Do not beleive the bad reviews. If you go, you will enjoy yourself. Read moreGenuine Expedia guest review
The hotel was ok, we upgraded our room to an ocean view and we were on the third floor. NO ELEVATOR. Our room was across from the cleaning closet, which was always open and always dirty. In our room the doorknob on the door to the toilet was broken, lighting was poor, room was not cleaned everyday. We were there 5 days 4 nights, linen was not changed […] at all. Towels was not available, we always had to ask for towles on a daily basis. Staff was ok, no one seem to know English. FOOD WAS HORRIBLE AT THE SNACK BAR. FOOD AT BUFFET WAS OK. WE DONT AND WILL NOT RECOMMEND ANYONE TO VIST THIS RESORT. Read moreGenuine Expedia guest review
"Incredible staff and so accommodating."
The staff showed us so much love. They took care of us when we were sick. Incredible and living staff! The place could be beatiful but if the staff lacks personality what's the point !Genuine Expedia guest review
This has to be one of the worst all inclusive hotel I ever been to. Everything in the bathroom was broken, ie faucet, toilet, ceiling leaking water from vent. Food was terrible and very limited selection. Although hotel staff was friendly, it does not make up for the poor overall upkeep of the hotel. I will not recommend this hotel to anyone.Genuine Expedia guest review
"Right on the beach."
Pool was clean and looked great. Beach was mostly clean (we saw a random straw and cigarette butt) and very close to our room. Beach was not very crowded, even on the weekend when the "locals" spend time at the resort. We visited early September, which might mean less visitors. Food was OK, not great.Genuine Expedia guest review
I took my wife,daughter, and mother and sister in law and where forced to pay $40 a night per each one in addition to my already paid trip because they were Dominican and not US Citizens. My daughter had to pay as Dominican Citizen because I did not have her passport at the time. I also saw another US Citizen family that were visiting and left there […] passports at there family residents on the island prior to getting to the resort and were forced to pay $40 a night for each person that could not show evidence of US Citizenship. Make sure you have your documentation on you or you will be charged and if your taking family that live on the island prepare to pay extra for being citizens of there own country. Besides that the resort facilities are real nice and the food is average. Read moreGenuine Expedia guest review
"Nice vacation spot...venture out though"
I thought the things that the hotel offered, such as food and entertainment was good. And if you are into resort living where you are on the beach, playing volleyball, disco and that is fine. Security is really good there...maybe too good. They ensure that no outside presence is around so other than the staff that is Dominican or Dominican guest is […] somewhat limiting to the Dominican culture. However, I would recommend you go into the city of Puerto Plata and really experience the interaction with the people. I did not go on vacation to hang out with fellow Americans and other westernized people. I came to experience the country's people, culture and food. So, I did venture out into the city...be respectful and use your common sense and you will be fine. Oh, and make some friend there are plenty of Dominican people out there that will welcome your friendship. Read moreGenuine Expedia guest review
"Loved my stay at this resort!"
I was looking for a place to stay in Puerto Plata. While researching, for every 5 good reviews I saw 1.5 negative, so it was hard to make a decision on the resort. I ended up pulling the trigger on this one. I must say I was really happy with the resort from the moment I arrived. The room was very nice, it was simple, clean, flat screen, patio (they […] all have a patio). My friends room was standard, which is ok (does not have flat screen and room is smaller). I was in a superior room which was bigger and a little nicer, plus flat screen. The food was delicious in all the dining facilities. I would recommend making reservations the day you arrive, the bookings can fill up. The snack bar is always open, which is cool if you want a midnight snack. There's also a shopping mall and gym right by the resort, which was great for souvenirs etc. Read moreGenuine Expedia guest review
"Great Hotel for Family Geataway"
We loved the place. Everything was convenient and the staff was very friendly and helpful. The beach was just steps away. The include meals and drinks were good a d had variety.Genuine Hotels.com guest review
"Nothing is as before"
the hotel and its amenities is totally different from years past. The staff is not so friendly, but the level of professionalism in the front desk is increased. The buffet table is different, or decorations unattended invite dirty sometimes eat plenty of variety and great quality either. Rooms neglected and broken things. Although cleanliness is good. […] Resource poverty is noted in lights,rooms and meals. The Expedia represent in the Hotel is very professional. Read moreGenuine Expedia guest review
"kind of disappointed"
Had family gathering at this hotel about 30 people. Morning buffet was good and lunch was good but dinner was awful. No bathroom toiletries like lotion, body gel,one soap, I even had to ask for extra towels. the room was nice can't complain.Genuine Expedia guest review
"Well .. I would not go back !!"
Very stinky bathroom that smelled like fish n missing towels food was horribleGenuine Expedia guest review
Nice hotel,had a great time, very close to the beach, food was great, the only thing i could say is they need more bars or bar tenders, you have to wait on a line to get a drink..Genuine Expedia guest review
"beach was nice..horrible drinks, can hear everthin"
cheap liqour selection rooms are paper thin can hear everthing through walls hotel ok for money but you get what you pay for.Genuine Expedia guest review
We had a nice and relaxing time. The food was good and different, but we didn't like the Brazilian restaurant.Genuine Expedia guest review
"Nice hotel close to the beach"
It was a wonderful experience, the beach was great the pool was great just wished the food was betterGenuine Expedia guest review
"GREAT HOTEL, THANKS."
GREAT HOTEL, WIITH A VERY FRIENDLY AND HEPLFULL STAFF.Genuine Hotels.com guest review
"EXCELLENT, GOOD PEOPLE. GOOD WORKERS,"
ONE OF THE BEST...PLEASURE. HAPPIEST. I INVITED A GROUP OF 22 PEOPLE AND EVERY ONE WAS HAPPIESTGenuine Expedia guest review
"Not what i expected!"
The food was tasteless. They didn't have any variety of food and the night life was boring starting with their night shows.Genuine Expedia guest review
"Comfy and affordable"
This hotel was much better than I expected. Regarding the fact that it is not that big as a complex, the small área makes it even better for those of us who just wanted to throw our legs up and take a break. Compared to others the drinks were really good, made with much better liquors than those generic ones used by most hotels. The most amazing thing […] was the room: modern setting, clean, not any bad odors or stains on the sheets. Overall it was a very good experience. I had a bad encounter with the one in charge of the towels around the pool área, but I think he was having a bad day, or who knows? Read moreGenuine Expedia guest review
No need to travel anywhere everything is there on the premises, including nice disco, casino in walking distanceGenuine Expedia guest review
"wrong time to go and wrong place"
I booked my trip for the first week of July and I am not sure if it was the right time to go. When I arrived at the hotel it was a zoo, at least 60 people had taken over the front desk to check in. No lines, no order, you had to fend for yourself. When you are looking forward to peace and quiet this is not a good start. After elbowing my way to the […] receptionist for 45 minutes, I am able to check in, only to find out that the room is not ready, it is then 4:30pm. "please come back in 30 to 45 minutes and we will let you know" I did not get in my room until 6pm that day, after an early morning flight, my energy and cordiality was gone. The food was OK at best, not a lot of fresh fruits or local produce represented, lacking variety from one day to the next. It felt that they did not care much about anything. I was looking forward to a few relaxing days in a nice resort but that did not turn out to be so comfortable and not really welcoming. I have been to other resorts in the area but I would not recommend this one to my friends. Read moreGenuine Expedia guest review
"Nice Hotel on the beach"
Good food, could be more variety Only one pool with no poolbar and no shadow Beach sandy, but windy and always waves.Genuine Expedia guest review
The staff is very professional the food is amazing and the entertainment crew is equipt with very animated and vibrant people.Genuine Expedia guest review
"Could have been worse"
After staying 2 nights at a nightmare of a resort, we transferred to the Be Live Grand Marien - which was a blessing. Although it was still not ideal, compared to where we were it was heaven. The grounds were nicely kept, the room/view (we were in the "new" building with an ocean front room) was beautiful, and the overall ambiance was relaxing. While […] the food and drinks could have been better, anything was an improvement over our first -shall remain nameless- resort. Read moreGenuine Expedia guest review
"For the price is Worth it."
My lady and I were very Pleased with the hotel. The food was great the rooms were outstanding and the staff were very nice people. We loved it and we recommended for any couple that wants to escape the real world and spend a few days in paradiseGenuine Expedia guest review
"Pleasent hotel with all luxury necessities ."
Wonderful from check in to checkout. No complaints or issuesGenuine Expedia guest review
Great sevice, great entertainment, Bellboy Rafael very helpful.Genuine Expedia guest review
Great staff went out of their way to inform us.Genuine Hotels.com guest review
"Ok hotel... 2 1/2 to 3 star."
When I first walked into the resort I was not impressed. The lobby seemed like a old motel from back in the days, dark and uninviting. Check in was smooth. We were taken to our room in a golf cart which was better then walking to it. Once we opened the door to our room all I smelt was moldiness and must. The sheets pillows and towels had a musty smell […] to them. We had to go to the front desk and ask for our sheets to be changed. The new sheets still had a musty smell to them but was way better then the ones before. We had room 8222. Our view from our room was the only reason we did not mind the smell since we were hardly in our room. We had a view of the pool. The food was average. Had its good and ok days. Beach was nice. I wouldn't recommend this hotel to people I know. There are way better hotels out there. They have a bar which plays good music. Also there is a disco called Pure a few steps away from hotel. Drinks are not free. Read moreGenuine Expedia guest review
decent place ,,, food was basic buffet and ok at best, the special dining where you reserve it was very good ,,, the room needs more towels per day and 1 day they did not clean my room til like 3 pm ,, I had to say excuse me hello ,, please clean MY ROOM , but for the money it's hard too beat it, came on sunday when the crowd was leaving ,,, the last […] thing is they have too do something about people taking the umbrella by the pool , towels left there for hours is ridiculous ,!!!!!!!!! Read moreGenuine Hotels.com guest review
"DO NOT WASTE YOUR MONEY, THIS HOTEL IS TERRIBLE!!"
We stayed at this hotel during the first week of July 2013. We got there about 1 1/2 hour before check-in time which was scheduled for 3 o'clock. The lady at the reception area refused to allow us to go the dining room or any other area in the hotel unless we pay about US $100 extra. Overall the service at this hotel is terrible. Pros: Pool is clean, […] the closeness to the beach and the appearance of the facility. The rooms are decorated nicely and clean. The food was above average. Cons: Customer service is terrible, the reservations for the a la carte restaurants are a nightmare, not enough towels, blankets, silverware, drinking water. The people selling time shares target guests and trick them by asking if they would like to make a reservations for the restaurant and instead they just try to sell them a time share. The buffet restaurant is under staffed and more often than not guests have to get their own drinks and utensils. I WOULD NOT RECOMMEND THIS HOTEL TO MY WORSE ENEMY. Read moreGenuine Expedia guest review
"Greatest time by the beach"
Everything was beautiful and worth every penny. My best friend and I plan to bring more people and make it a once a year trip every year when possible.Genuine Expedia guest review
Stayed at the resort for 3 nights. Food had its ups and downs, for the most part no complaints. Good mixed variety on a nightly basis. Staff were friendly and accommodating, the entertainment was nice at night. Rooms and grounds were well kept and beach was nice enough. For the price you'd be hard pressed to find better. Overall I'd say if your considering […] staying here do it. Read moreGenuine Hotels.com guest review
It was great good food nice pool and people were niceGenuine Expedia guest review
Nice pool. Very friendly staff. The rooms were nice and confortable. Air Conditioning was very pleasent. Food was very low average.Genuine Expedia guest review
The workers were all extremely friendly and accommodating. George infante the concierge was very friendly and was so accomodating making reservations and recommendation for the resturants. I was so surprise that once someone learned your name they remembered it.Genuine Expedia guest review
"A RELAXING STAY!!"
This was our first time in Perto Plata and we loved it! Upon arrival, we were upgraded to a superior deluxe room. Our room was very clean. The staff was amazing! Everyone was upbeat, positive and charismatic! The food was great. They had everying, from fresh juices and smoothies to fresh salads, meats and fish! There was a huge variety of fresh food, […] even for the pickiest eaters (kids)! They had theme nights at the buffet which was fun. ALSO, lots of alcohol here to choose from!! Daily activities for everyone: zumba, volleyball, water sports, etc. We loved the evening entertainment, every night the staff would put on a different show. My only issue here-THE LACK OF NIGHTLIFE & ENTERTAINMENT FOR YOUNG PEOPLE! It was very boring at times, after 10 PM it was comletely dead here. There are a couple of ok nighclubs and casinos outside of the hotel. A TIP*: If you go on any vacation, make sure to take dollar bills for tips. The staff appreciate it greatly and go an extra mile to make you happy! I.e., better drinks and better service. *Don't forget the BUG SPRAY for the evenings! Reviewers, this hotel is perfect for families with kids! Overall, we had a great vacation! Read moreGenuine Expedia guest review
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