All hotels in Puerto Plata, Dominican Republic
1 room, 2 adults
You can collect Welcome Rewards® nights hereCarretera Luperón, Km. 4.5, Complejo Turístico, Puerto Plata, Puerto Plata, Dominican Republic, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 296 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.9
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    4.1
3.0 / 5Good
"Nice hotel as long as you avoid weekends"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
I went with family from Tuesday to Saturday. We had a very nice time, typical all inclusive hotel. Has a beautiful beach and nice pool. However, on Friday, an overwhelming amount of people arrived / too much for the facilities. There were lines everywhere and a ton of small children. My advice is to go to another hotel. If you must stay here, do NOT stay from Friday to Sunday. You will hate it here.
Genuine Expedia guest review
Other trip Jun 29, 2014
new yorker
US
2.0 / 5Fair
"felt like 2 stars"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed for 6 nights June 4 -10th and hated it. I travel a lot and expect a lot from 4 star hotel. This hotel was a joke. Very outdated. Some rooms were renovated but half way. The floor tiles were old and the cement was all over the floor. New tiles were on the walls but they looked sloppy. The furniture and the refrigerator were like 30 years old. But the main problem was the terrible smell of mold. Especially in bld. 9. We moved to bld.8 and it was better. But the pillows smelled in every room. The hotel is very small. The layout is nice but the cement around the pool is very cracked and need painting. The pool and beach chairs are very old and some are broken. There is no swim up bar, no wait service by the pool or the beach. Nobody cleans at the pool area. There are were empty glasses everywhere. The food was ok. Very poor selection. The hotel was 30 percent occupied only on weekdays. So there is was no yoga, no zumba, no aerobics. Kids club was closed and we had to go and look was someone to open it. There is no playground for kids. Boring. Same people who give out towels were doing a show at night. Same people every nice. Those guys are very friendly. They work hard. But a 4 star hotel should have more entertainment. Will never go back ...
Genuine Expedia guest review
Other trip Jun 23, 2014
mother
US
5.0 / 5Outstanding
"Nice hotel and friendly staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Quick check in and staff always willing to assist and food was good .
Genuine Expedia guest review
Other trip Jun 19, 2014
Josephine
US
2.0 / 5Fair
"Very disappointing stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The room had a very bad smell in it. The smell was so bad that we had to purchase some plug-ins for the room. The bed was very hard like a box spring. The food was always cold and the milk was watered down. The resort had 3 places to eat and 2 of them needed reservations only to be able to eat there. The only good thing about this resort was the pool. The drinks where just ok however, their brand name Royal. I would not stay at this resort for a vacation. Please take these comments concerning this resort very serious.
Genuine Expedia guest review
Other trip Jun 17, 2014
A Traveler
US
3.0 / 5Good
"Quiet getaway"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Husband & I visited for 4 days. The hotel is "OK". Could use improvements in all areas: but if you are looking to just relax in a mediocre hotel for a good price then go. No major complaints. Just needs some updating all around.
Genuine Expedia guest review
Other trip Jun 16, 2014
Lianna
US
4.0 / 5Excellent
"Nice hotel in general. Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Good experience in general except that quiet a few mosquitoes get into the rooms thru the bottom of the door.
Genuine Expedia guest review
Other trip Jun 10, 2014
Robert
US
3.0 / 5Good
"The reviews here must be by the hotel staff."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
First of all, I never leave comments because I do not see the use in that everyone has their own opinion. However, I am doing this as a warning to others. First, I will tell you that this was my first time in an all inclusive resort. I had heard the stories about bad food, overcrowded facilities and catering to families with kids. Well, I should have listened. Let's start with the positives: Room - I upgraded to the ocean view suite and it was very nice. It was clean and had a modern look to it. So with this, I was pleased. However, this was the only positive experience of the trip and I actually looked forward to going to the room to get away from what else was going on. Negatives: Food - Absolutely the worst quality food you can imagine. This is food fit for the Red Cross to serve those in need. Be forewarned. The buffet was awful. The food was not fresh and the quality was terrible. For example, pineapple was white instead of yellow. Most of the food was picked through so by the time I got to it, it was 99% empty. You can tell by the people that assembled by the buffet were good eaters and I doubt what I am saying would dissuade them. The Restaurants- The food quality here was slightly upgraded from the buffet.The ambiance was good and the service was decent. I made the mistake of not making reservations when I first arrived and it was almost impossible to get in the restaurants. I had to beg
Genuine Expedia guest review
Other trip Jun 9, 2014
drew
US
2.0 / 5Fair
"Save more $ and stay somewhere else..please"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Room was damp and smelly. The bed and pillows were so hard. I was miserable when it was time to go to sleep. The food was awful at the gourmet restaurant. It was old and stale. Just terrible! I complained to mgmt. i felt so disrespected by the food being served. The mexican and brazilian was just ok. the meats were overcooked. Deserts were terrible. The beach was full of seaweed. The one thing i did like was the pool area and the activities. The staff tried to keep the guests entertained. Be aware of the ppl in beige shirts walking arnd the resort trying to sell a lifestyle VIP Pkg for $15,000. Just stay no!!!! you will be better off staying somewhere else.
Genuine Expedia guest review
Other trip Jun 1, 2014
RB
US
3.0 / 5Good
"Beautiful resort close to beach"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The downfalls: They allow locals to come and sell a few days a week (which I understand it is their livelihood) but it is kind if annoying because you have to start taking the long way around to the buffet just to try and dodge them so you don't get harassed. Also they try and sell you a time share which is valuable vacation time wasted. They pounce on you as your walking by and make you think they want you to fill out a questionnaire about how you like the resort and make you follow them into the "lifestyles" building and before you even know what's happening there you are, stuck listening to a sales pitch while you wait to get released. Also they do things called day or weekend passes where the more fortunate locals can come to the resort for the day/week which is fine....except they take over the pool, let their children run ramped even if it's in your personal space and be prepared for much much longer lines. Luckily for us we had excursions booked so we didn't have to deal much with the craziness, we just saw this all unfold on out way to a fro. This madness usually starts on Fri-Sunday afternoon. The beds were old and uncomfortable. Now the pros: the beach was so close and was absolutely lovely and hardly any locals bothered you. The pool was amazing and huge so you always had your own room, funny staff, all the restaurants (from snack bar to reservation restaurants were lovely) room was always clean with new towels and stocked fridge daily. And many fun excursions!
Genuine Expedia guest review
Other trip May 13, 2014
A Traveler
US
4.0 / 5Excellent
"Would Stay again"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Deciding on hotel was difficult with some negative reviews but bottom line you have to experience it for yourself. Be Live was really great, hotel staff friendly, beach was beautiful, pool was great. I didn't like that you had to stand in a line to make dinner reservations. Buffett food was warm not hot. I would have preferred more traditional cuisine. No free WiFi so I had to pay for it to be in contact with family. I called prior to arrival to check on shuttle service and person who answered was not able to help me. Apparently no shuttle service to and from hotel/airport. Things at gift shop a bit overpriced. Overall I enjoyed Be Live and would recommend and definitely would go back.
Genuine Expedia guest review
Other trip Mar 16, 2014
B
US
5.0 / 5Outstanding
"The best hotel and a even better gift for my girl!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My first time at a resort and I was skeptical about what resort to pick. But I made the right choice with this resort. It was gift for my girlfriends 40th bday and what a way to spend it. She loved it. The entertainment was amazing, the food was so good, staff was so friendly and helpful made me feel right home. The service was amazing all around. Don't let the negative review steer you away people can be so Caty. They will give hotel a bad rating just because of one Inconvience. This hotel is everything and more!! I purchased some of the best cigars from the resort! Again big kudos to the staff who wore a smile and went above and beyond to make this resort amazing! Thank you!
Genuine Expedia guest review
Other trip Mar 15, 2014
Greg
US
4.0 / 5Excellent
"everything was great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
great hotel for the price. only down side was not enough beach chairs. but hotel promised to fix it within a few weeks.
Genuine Expedia guest review
Other trip Feb 3, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Staff could be friendlier and more music to capture the island experience. Walls are thin and hallways echo. This was a beautiful place to vacation.
Genuine Expedia guest review
Other trip Jan 16, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Juan at the front desk was amazing!
Genuine Hotels.com guest review
1 night trip Jan 11, 2014
A Traveler
US
3.0 / 5Good
"get away"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
overall ok, but this hotel is not a 4 star. at best a 2 1/2 stars. No towels. Not enough beach chairs. Nice pool. Enough drinks. Rooms need upgrading. Staff ok. Overall, a give an average to slightly below average score.
Genuine Expedia guest review
Other trip Jan 11, 2014
A Traveler
US
4.0 / 5Excellent
"GOOD HOTEL."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything's was great, we stay for new year eve and have a great time, my only complains was that there is not enough towel for the pool/beach. stay for 3 days but only one day towels where available.
Genuine Hotels.com guest review
2 night family trip Dec 31, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The Restaurant had top notch service. We would recommend the buffet above the others. Although, this hotel didn't offer drinks on the beach service, the drinks at the bar were amazing, very creative and the pina coladas were delicious!!! This hotel has potential to be 5 stars, just needs a little improvement in the maintenance of the rooms and grounds upkeep. The staff is amazing and very customer service oriented! The spa is also worth checking out!
Genuine Hotels.com guest review
7 night trip Dec 26, 2013
Ayala
US
5.0 / 5Outstanding
"It was nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had grate time
Genuine Expedia guest review
Other trip Jan 1, 2014
sh baba
US
4.0 / 5Excellent
"Great hotel, great staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
All I have to stay is that this is a beautiful resort with a very great staff.
Genuine Expedia guest review
Other trip Dec 16, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Although the food buffet was horrible, my stay with this hotel was good. Amazing staff!!!!! Made the trip worth while. Lots of activities throughout the day, and pretty good nightlife activities as well.
Genuine Expedia guest review
Other trip Dec 14, 2013
jerica
US
4.0 / 5Excellent
"Great Resort..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is an older Resort, but it is in great shape. It truly is a beautiful location. The food was good, maybe not the best, yet nobody was ever hungry. The beach should be cleaned more often. The locals selling their wares are relentless, though I would def recommend this Resort, the price is great, can't beat it. The staff is great, the nightly shows were fun. There is so much to do outside the Resort, so much history. Don't miss this Resort, because of negative reviews. Not a five star, but it doesn't claim to be ! It is clean and safe..... Have Fun !!
Genuine Expedia guest review
Other trip Dec 5, 2013
Lala
US
2.0 / 5Fair
"The hotel was Lovely n the staff was pleasant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    -
The room was wet with a foul odor it was really humid n uncomfortably cold
Genuine Expedia guest review
Other trip Dec 4, 2013
lexi from ny
US
5.0 / 5Outstanding
"EVERYTHING YOU WANT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My family and I enjoyed the Be Live Grand Marien. The people were from everywhere and all were well behaved and seemed like they were having a great time. The workers were so hospitable and gracious. Every time you needed something fixed or added to your room, it was taken care of right away. The shows were entertaining and participation was alot of fun.
Genuine Expedia guest review
Other trip Dec 3, 2013
A Traveler
US
4.0 / 5Excellent
"nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
enjoyed my stay very much, staff were very accommodating and friendly. The layout of the grounds were really done write. the pool is huge and spacious. The construction and maintenance could use some help. The food has room for improvement. We felt very safe. Overall it is a real nice experience.
Genuine Expedia guest review
Other trip Dec 2, 2013
kingvegas
US
4.0 / 5Excellent
"very nice hotel, everything available"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very pleasant time
Genuine Expedia guest review
Other trip Nov 18, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is not that bad, but they try to sell u so many things that is exausting. The buffet staff service is horrible, but housekeeping and reserved restaurants services are great.
Genuine Expedia guest review
Other trip Nov 18, 2013
MJ
US
3.0 / 5Good
"Food needs to be more ethnic."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Traveling to D.R. one would expect more foods from that country. The hotel itself was very nice. The staff was great. Very nice and helpful.
Genuine Expedia guest review
Other trip Nov 17, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel for the price!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel/property for the price point. The staff seems a little stiff at first but warm up to you as they see you around a few times. As with any all inclusive the food gets a little old after the first few days. Nice beach with easy access and a beautiful pool. The pool closes too early though. 8:00 PM and even earlier (7:00 PM) during the off season. A hot tub would be nice as well. The worst thing about the hotel is that you are being "sold" all the time! I expect it from the local peddlers on the beach, but the hotel themselves bring in vendors 2X a week to set up tables and sell their junk. It's a constant barrage of "I give you great deal". And in fact, unless you are good at negotiations and walk away 3 times.....you aren't getting a good deal at all. Also, the hotel tries to sell you on their time share.
Genuine Expedia guest review
Other trip Nov 12, 2013
Steve
US
1.0 / 5Poor
"Save your money"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
There was a leak in my room they didn't offer to change it they sent house cleaning to mop it The food was not fresh and I never ate a hot meal while there. The food was food I could have gotten in America The majority of the staff was not friendly
Genuine Expedia guest review
Other trip Nov 12, 2013
Yogie
US
2.0 / 5Fair
"Nice hotel but poor service."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel was very clean. Close to all . However, the food was not good. There also wasn't enough towels, soaps and toilet tissue.
Genuine Expedia guest review
Other trip Nov 10, 2013
eddie
US
4.0 / 5Excellent
"Nice. Very friendly."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Everything was nice but the beach was a bit small compared to the Bahamas. Food was tasty from the buffet to the restaurants.
Genuine Expedia guest review
Other trip Nov 8, 2013
Dianna
US
4.0 / 5Excellent
"Nice. Very friendly."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Everything was nice but the beach was a bit small compared to the Bahamas. Food was tasty from the buffet to the restaurants.
Genuine Expedia guest review
Other trip Nov 8, 2013
Dianna
US
2.0 / 5Fair
"You get what you Pay for"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is ok, but the service was very poor. Short staff. Had to wait for drinks, but worst was the Broken toilet. TV didn't work. Phone never worked. We had to call 3 times for them to come to repair the toilet. No trash can, and never left clean towels, and we had to keep asking. Bathroom had mold it was not very clean. Food was ok
Genuine Expedia guest review
Other trip Nov 7, 2013
A Traveler
US
1.0 / 5Poor
"There was nothing that was 4 star about this hotel"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Please don't believe the pictures that you see. If you are like me, you'll get the white building in the back of the resort with horrible rooms. Nothing like the images posted on the website. Would not recommend.
Genuine Expedia guest review
Other trip Nov 6, 2013
Lisa
US
5.0 / 5Outstanding
"Enjoying the trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This was my first time to the DR and it was a very enjoyable experience. The staff were just plain wonderful. I had a great view of the beach and the weather was perfect. The food was very good they had a variety and then the option of reserving a restaurant. The entertainment was very good. I woul give our stay an excellent.
Genuine Expedia guest review
Other trip Nov 6, 2013
A Traveler
US
4.0 / 5Excellent
"Como esta? Muy Bien"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everyone is so friendly at this hotel. All the staff speak to you when you go by or they go by. The food and drinks were great. Excellent fresh fruit and fresh fruit juice selections at breakfast. Plenty of variety in main courses the four nights I stayed. The house keeping staff were very friendly when I locked my keys in room while they saw me do it while they were working in hallway. There is a live show every night. The show is in an open air theater next to the open air buffet area. A Brazilian and a Mexican restaurants are alternatives to eating at the buffet at night. There is a disco hour every night following the live show in the bar across from the lobby. On the night before I left I was overcome was dehydrated from the sun and lack of hydration. Arriving for my nightly meal I felt faint. Informing the greeter she had a chair brought to me so I could sit. In minutes another staff member addressed my fatigue by offering to call the doctor. I rejecting the offer and asked to take food to my room. He insisted that I see the doctor because I was there alone and he was concerned about my safety in my room alone. I assured him I'd be okay. Following that discussion a golf cart was brought so I could ride to my room. I felt better after re-hydrating myself through the night.
Genuine Expedia guest review
Other trip Nov 5, 2013
Leo
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The photos of the rooms can fool you...the food was terrible and I'm a native I was expecting better quality and better choices of food.. the bed was hard as a rock....not much to do, the staff were not too friendly like the staff in Punta Cana. Overall ill never go back there I was not please and sad to say that because I was looking forward I have not been there in over 10 years...the locals were always trying to sell u something everytime u pass by them. I'm on vacation for crying out loud...next time ill just go to Punta Cana for nice beautiful resort and great food...
Genuine Expedia guest review
Other trip Nov 4, 2013
A Traveler
US
4.0 / 5Excellent
"Nice resort on the beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Grand Marien is a lovely resort. It is right on the beach. The food, both at the buffet and the specialty restaurants, was wonderful. Lots of fresh fruits and vegetables. Different entrees every day. Most of the guests were European and didn't speak much English or Spanish. The some of the hotel staff chastised the Americans for not speaking to them in Spanish, but didn't have the same expectations of the European guests. Since my Spanish isn't good enough to decipher the thick Dominican accent, I didn't appreciate being harassed like this. The hotel was fairly empty during the week, but filled up quickly for the weekend. The hotel rooms are in several small buildings around the resort. Voices really echo in the hallways. I don't think that the weekend partiers realized that their drunken whispers were booming in the hallways.
Genuine Expedia guest review
Other trip Nov 1, 2013
Becky
US
1.0 / 5Poor
"Disappointed"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The description and pictures on expedia are deceiving. When we checked in to our room we first noticed the smell. It smelled like mold and mildew. The bathroom was dirty and the bath tub was also dirty. There was not a working phone in the room. We requested a room switch which resulted in us being switched to a different room in another building. It was no better. The room was exactly the same and dirty. The furnishings in the room are old. There was no lock on the safe in the closet. The overall resort and buildings need a major renovation. The ceilings have evidence of water damage. The water pressure from the shower head was horrible and turned to cold water after 5 minutes of trying to take a shower. The toilet seat was also broken. Too much haggling as well with the staff. Wish I could get a REFUND...
Genuine Expedia guest review
Other trip Oct 31, 2013
Kim
US
5.0 / 5Outstanding
"great stay, i would return."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
from check in, to check out. everything was smooth and pleasent. i do not have anything negative to say about my stay. the hotel is a perfect size so everything is a short walk away. but it also is large enough not to feel cramped. the entertainment crew works hard to entertain you. it isn't las vegas shows, but i enojoyed them. the buffet is good. there is also 3 resturants for a change of pace. i found making reservations easy to make. for the price you just cannot beat this hotel.
Genuine Expedia guest review
Other trip Oct 30, 2013
james
US
3.0 / 5Good
"Nice resort but food not so good"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very friendly, the superior room is nice. I did not care for the food. The ala cate restaurant was a little better.
Genuine Expedia guest review
Other trip Oct 27, 2013
kecia
US
5.0 / 5Outstanding
"Amazing experience!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and I spent seven wonderful days at this resort starting on October 7, 2013. The staff at this hotel are amazing. I e-mailed the hotel prior to our arrival and made a few request and the hotel met and exceeded every single request. We had a great room, in a great location. The food in the buffet is so so but you will never go hungry, there is something for everyone. The specialty resturants were wonderful..recommend you make your reservations and try each and everyone of them (we went twice to each one). The resort grounds are beautiful and well maintained. The staff are so friendly and polite and go out of their way to help you. Remember to tip your staff, they work very hard for very little money. They don't expect to be tipped and your service will be excellent even if you don't, but I feel they deserved every tip we gave them. I would return to this resort without a second thought. We had an amazing time. Do not beleive the bad reviews. If you go, you will enjoy yourself.
Genuine Expedia guest review
Other trip Oct 20, 2013
Debbie
US
3.0 / 5Good
"Disappointing"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was ok, we upgraded our room to an ocean view and we were on the third floor. NO ELEVATOR. Our room was across from the cleaning closet, which was always open and always dirty. In our room the doorknob on the door to the toilet was broken, lighting was poor, room was not cleaned everyday. We were there 5 days 4 nights, linen was not changed at all. Towels was not available, we always had to ask for towles on a daily basis. Staff was ok, no one seem to know English. FOOD WAS HORRIBLE AT THE SNACK BAR. FOOD AT BUFFET WAS OK. WE DONT AND WILL NOT RECOMMEND ANYONE TO VIST THIS RESORT.
Genuine Expedia guest review
Other trip Oct 18, 2013
RandJ
US
5.0 / 5Outstanding
"Incredible staff and so accommodating."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff showed us so much love. They took care of us when we were sick. Incredible and living staff! The place could be beatiful but if the staff lacks personality what's the point !
Genuine Expedia guest review
Other trip Sep 29, 2013
A Traveler
US
1.0 / 5Poor
"Terrible hotel"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This has to be one of the worst all inclusive hotel I ever been to. Everything in the bathroom was broken, ie faucet, toilet, ceiling leaking water from vent. Food was terrible and very limited selection. Although hotel staff was friendly, it does not make up for the poor overall upkeep of the hotel. I will not recommend this hotel to anyone.
Genuine Expedia guest review
Other trip Sep 27, 2013
Cathy
US
4.0 / 5Excellent
"Right on the beach."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pool was clean and looked great. Beach was mostly clean (we saw a random straw and cigarette butt) and very close to our room. Beach was not very crowded, even on the weekend when the "locals" spend time at the resort. We visited early September, which might mean less visitors. Food was OK, not great.
Genuine Expedia guest review
Other trip Sep 24, 2013
A Traveler
US
3.0 / 5Good
"Surprise charges!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I took my wife,daughter, and mother and sister in law and where forced to pay $40 a night per each one in addition to my already paid trip because they were Dominican and not US Citizens. My daughter had to pay as Dominican Citizen because I did not have her passport at the time. I also saw another US Citizen family that were visiting and left there passports at there family residents on the island prior to getting to the resort and were forced to pay $40 a night for each person that could not show evidence of US Citizenship. Make sure you have your documentation on you or you will be charged and if your taking family that live on the island prepare to pay extra for being citizens of there own country. Besides that the resort facilities are real nice and the food is average.
Genuine Expedia guest review
Other trip Sep 20, 2013
A Traveler
US
4.0 / 5Excellent
"Nice vacation spot...venture out though"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I thought the things that the hotel offered, such as food and entertainment was good. And if you are into resort living where you are on the beach, playing volleyball, disco and that is fine. Security is really good there...maybe too good. They ensure that no outside presence is around so other than the staff that is Dominican or Dominican guest is somewhat limiting to the Dominican culture. However, I would recommend you go into the city of Puerto Plata and really experience the interaction with the people. I did not go on vacation to hang out with fellow Americans and other westernized people. I came to experience the country's people, culture and food. So, I did venture out into the city...be respectful and use your common sense and you will be fine. Oh, and make some friend there are plenty of Dominican people out there that will welcome your friendship.
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Loved my stay at this resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I was looking for a place to stay in Puerto Plata. While researching, for every 5 good reviews I saw 1.5 negative, so it was hard to make a decision on the resort. I ended up pulling the trigger on this one. I must say I was really happy with the resort from the moment I arrived. The room was very nice, it was simple, clean, flat screen, patio (they all have a patio). My friends room was standard, which is ok (does not have flat screen and room is smaller). I was in a superior room which was bigger and a little nicer, plus flat screen. The food was delicious in all the dining facilities. I would recommend making reservations the day you arrive, the bookings can fill up. The snack bar is always open, which is cool if you want a midnight snack. There's also a shopping mall and gym right by the resort, which was great for souvenirs etc.
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
4.0 / 5Excellent
"Great Hotel for Family Geataway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We loved the place. Everything was convenient and the staff was very friendly and helpful. The beach was just steps away. The include meals and drinks were good a d had variety.
Genuine Hotels.com guest review
2 night family trip Aug 26, 2013
A Traveler
US
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