Best Western Plus Miami Airport West Inn & Suites - Doral

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Genuine Hotels.com guest review

The staff was very friendly and helpful, the only negative was that cable service was basic local channels, no premium or movie channels; otherwise, everything else was great.

Genuine Hotels.com guest review

I normally stay at the Baymont which is right next to but on this occasion opted for the best western. I enjoyed the stay and really have no complaints!

Genuine Hotels.com guest review

Hotel was very nice but shuttle, running once an hour was not at all good for us. Ended up waiting over over an hour to get from MIA to the hotel. Not at all good after a long flight. If I do not ever stay with them it will be the reason.

Genuine Hotels.com guest review

I ask for a non smoking room and had to stay with my wife and son in an smelly room. That messed up the rest of the service

Genuine Hotels.com guest review

Carpet was very damp and never dried even after a week,smells of mold, towels also never smelled fresh and clean

Genuine Hotels.com guest review

Hotel loacation is very convenient if you drive, situated in a nice quite area, Great breakfast buffet and friendly staff.

Genuine Hotels.com guest review

The service was great. But other than that we where disappointed. We reserved a mini-suite to get some privacy from the kids sleeping. The "mini-suite" did not have any seperation. The pool was freezing, even with beautiful weather in the high 70's, it was too cold, and we are from Minnesota! We missed the breakfast, times where not posted and we where […] not told of the weekday time differences. Our family will not be staying here again. Read more

Genuine Hotels.com guest review

For the price I paid, I was greatly disappointed. I called ahead of time for information and was on hold for a lengthy period of time, only to be eventually assisted with curt responses. GoogleMaps directions took me near, but not to, the hotel and when I called for further directions, I was put on hold indefinitely ~ would probably still be on hold […] had I not asked a local person. The carpet in the room was stained, walls had evidence of having had wallpaper boarder at one time, beds were saggy ~ the room needs a facelift and attention to detail. The positives ~ There was a fridge and a microwave available. Neighborhood felt safe. Good lighting in the parking lot and a very nice breakfast with adequate seating. Read more

Genuine Expedia guest review

The staff was very friendly and the room was nice.

Genuine Expedia guest review

Second floor hallways smelled of smoke, WiFi never worked in four days I was there, not enough blankets on the bed, overall room and hotel didn't feel clean.

Genuine Hotels.com guest review

Bed mattress very poor condition, Like sleeping on springs

Genuine Expedia guest review

They have ti improve breakfast when the hotel is full

Genuine Hotels.com guest review

The hotel room was clean but the sheets, carpet and furniture needs upgrading. The carpet was soiled. My room had a tube television and no microwave. The surrounding area is clean and neat. It is situated in a nice neighborhood.

Genuine Hotels.com guest review

Very nice hotel if you can spend the money. It is situated in a very nice neighborhood also.

Genuine Expedia guest review

Check in and out were efficent. The breakfast was satisfactory. The room was comfortable and clean and the suite gave us room to move around. We also found the microwave and mini-frig a convinent bonus. The housekeeing staff were responsive to my requests and friendly. They greeted me in the hallways with a smile. There is not much around the hotel […] itself but it is close to several malls. Read more

Genuine Expedia guest review

I was assigned a room on the ground floor which I though would be noisy but It was absolutely heavenly. My daughter and I plan to make that our floor. The transportation was always on time and the drivers were extremely courteous. The breakfast was excellent and the hostess was always ready to assist. Our most satisfaction was with the in room facilities […] and the use of the computer room where we were able to confirm our flight and print our boarding passes. Read more

Genuine Expedia guest review

SIMPLE AND CONFORTABLE MAYBE MORE TABLES FOR BREAKFAST.

Genuine Expedia guest review

Very good, my family fell so peaceful and clean all the hotel, the instalations and parking zone very secure... all the staff in the lobby so nice people, give all the information that I need. The price is good and the location near of all the malls airport and restaurants. I hope next trip use this hotel. thanks

Genuine Expedia guest review

I LIKED MY TIME STAYED AT THE HOTEL. CLOSE TO THE AIRPORT AND THE MOST BIGGEST MALL´S.

Genuine Expedia guest review

Arrived at about 8:30pm and had to wait to check in as they only had one person at front desk (not a problem). Went for dinner at a near by restaurant after dropping our bags. When we came back we were locked out of our room!! Again had to wait about 20 minutes because only one person at front desk. We arrived the night of the Election and when we finally […] got back into the room the TV wasn't working. Someone came the next morning with 3 remotes, she was not able to fix it said she would come back and we never saw her again. Icing on the cake....no hot water to shower! Needless to say we won't be back. Read more

Genuine Hotels.com guest review

I stayed only 1 night but its great for shopping bothe dolphin and international malls are close by. Room wasn't ready by 3 but that was still ok cos we just went straight to the mall. Online it says that there is written free shuttle to both malls, what doesn't say that it's only once a day pickup from hotel at 10am and pick up from mall at 8pm and […] you need to call the hotel Read more

Genuine Expedia guest review

A perfect little getaway for my husband and I. The complimentary breakfast was superb, a wide variety of breakfast items. The room was just the right amount of space, the bed was so comfortable!!! All in all our stay was just what we needed and expected. Will definitely go again!

Genuine Hotels.com guest review

One of the reason I choose the hotel was because I was told there would be airport pick up. I waited an hour and a half at the hotel for the pick up. I kept calling the hotel and was told every time "the Driver is on his way".

Genuine Expedia guest review

Disn have a dependable shuttle and gave me a key to a ladies room and I scare her to death at midnight. Manage did not even apologize. Poor service

Genuine Hotels.com guest review

Pros: Clean, nice staff, decent free breakfast, use of business center.Cons: distance from airport (NOT close) , shuttle only runs 1x per hour and distance makes taxi costly. The menu in the room, not affiliated with the hotel, is terrible food and very expensive...do not use them!

Genuine Hotels.com guest review

Neat hotel, nice ubication! Personal frendly! Near the Dolphin and International malls! Laundromat and driers for clean clothes, breakfast freee!

Genuine Expedia guest review

Nice clean hotel with friendly service. Breakfast is a bit of a free for all wiht limited seating. Otherwise a good place to lay your head.

Genuine Hotels.com guest review

TERRIBLE SHUTTLE SERVICE. THE DRIVER HAS NO SENSE OF TIME AND NO PERSONALITY. A 20 MIN WAIT AT THE AIRPORT TURNED INTO AN HOUR AND 15 MIN WAIT, CURB SIDE. CALL A CAB!!!!

Genuine Expedia guest review

When I travel to Miami, this is my hotel of choice. The location is very convenient; various restaurants nearby, close to airport, close to Dolphin Mall and International Mall. The staff is very friendly, the rooms are clean and comfortable, the pool is very clean and it even has a small gym. The breakfast is an added bonus!!

Genuine Expedia guest review

breakfast no good, no food supply. the room is new and condition is fine

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel is nice and clean. Beds were comfortable. The airport pickup was about 20 minutes later than expected. There was no early morning courtesy airport dropoff, so we had to hire another van for $50. Breakfast wasn't available before 6 am. Pool was kind of murky.

Genuine Expedia guest review

The Hotel rooms need renovation. The room rug was totally deteriorated and the sofa had a hole in the backrest. We arrived at the Hotel for check inn late at night, around midnight. The clerk at the front was asleep on the job. After a few yawns we were checked in. At That time all the trashcans in the Hotel were over flowing with trash. Looked disgusting […] and dirty! Read more

Genuine Expedia guest review

It was good a little mixup with sign in but it got resolved. Other wise wevhad abgood stay

Genuine Hotels.com guest review

Had to wait 5-10 minutes for the clerk to arrive from somewhere in the back. Meanwhile a line started to form in front of the desk. Otherwise a pleasant experience.

Genuine Expedia guest review

The hotel staff were extremely helpful and courteous. The hotel shuttle to and from the airport was convenient, though not as close as I had thought it would be. The breakfast spread was impressive.

Genuine Hotels.com guest review

Average hotel

Genuine Hotels.com guest review

This was a decent hotel to stay in the night before leaving for the airport. I would not recommend it for an extended stay however.......it is what it is. The front desk staff was extremely polite and helpful. The cleanliness of the hotel could use some help, but it wasn't awful - mainly hallway from elevator to our room was littered with wadded up […] papers, newspapers, etc. scattered about that never seemed to be picked up by housekeeping staff during the 12-18 hours that we actually stayed at the hotel. Room cleanliness was decent and the beds were comfortable. Reasonable restaurant choices nearby, but you do need a car to get there. Read more

Genuine Hotels.com guest review

Great place to stay. Good location to for Walking distance to fast food and groceries

Genuine Expedia guest review

We were surprised by the size of the king bed room, very spacious. Great bed, quiet room. The carpet in the room is a little old and dingy. The bathroom is good but the shower water does not drain well. The room had no musty or smoke smell, to my delight. And had microwave, mini-refrigerator, eletric coffee maker, iron. We liked the linens and towels. The […] breakfast is reasonable. The hotel has only one elevator. The hall smelled cigarrette. There are Malls a short drive away, as well as Publix, Walmart, Sams club and the Miami airport. Good value. Read more

Genuine Expedia guest review

I choose this hotel to be closed to the airport. Not really, more than 11milles according to my GPS. Another criteria was the POOL for my kids, which was closed those days, and 93 degrees. So, was not really a good experience but the team was very kindness.

Genuine Hotels.com guest review

Front desk staff couldn't have been more indifferent. No eye contact. No "welcome to blahblahblah" when we arrived. Constantly working on some sort of paperwork (all 3 front desk people?), refused to make change for a $20. Hotel fine, staff not fine.

Genuine Hotels.com guest review

We use Best Western because there are never any surprises. Always excellent service, comfort and cleanliness.

Genuine Expedia guest review

It was a pleasure to stay at this kind of hotels, nice personel, everything clean, good breakfast a very convenient location.

Genuine Hotels.com guest review

The hotel, halls and room smelled like mold. Tried to get rid of the smell by opening the window, no luck. The carpet was dirty. Would not recommend this hotel to my worst enemy.

Genuine Expedia guest review

hotel is very clean ,centrally located and a very nice place to stay.

Genuine Expedia guest review

the problem is not the hotel, its the shuttle service to and from the airport. Its an "Airport" hotel, but is a 20-30 min ride from the airport, and the shuttles only run on the Hour, and only til ten pm. from the time we landed at airport till we got to the hotel was 3 hrs. Had to use taxi also

Genuine Expedia guest review

Bad quality and variety of the breakfast Transport service of the Aiport-hotel-Aiport and hotel mall is really bad.

Genuine Expedia guest review

Great hotel, great location, excellent customer service

Genuine Expedia guest review