They could have gotten it right. I reserved a nonsmoking room. They said that I had "requested" a non smoking room and they had "offered" a smoking room. I showed my receipt with the word "nonsmoking" on it. They said they would move me the next day. Yes, they have free wifi, but it is worth so much less. A speed test showed it was giving 0.9 MBPS download […] speed. If none of this is enough to put off a new guest, the free coffee will finish the job. Lots of cable stations to choose from but no guide to help one find a specific channel. All of these things can be easily fixed. Why hasn't Comfort Inn fixed them? Read moreGenuine Hotels.com guest review
The staff was very kind and gave us directions to make sure we arrived safely, even stayed on the phone till they was sure we was ok. Very friendly, offered advice of where to eat. Would stay there again.Genuine Hotels.com guest review
The hotel was clean & the breakfast buffet was better than expected.Genuine Hotels.com guest review
The front desk was extremely helpful.We got lost and Abhi from guest services stayed on the phone for a long time helping us find the hotel. The hotel was clean and well kept. We will definite come back to this hotel.Genuine Hotels.com guest review
"better than expected"
Our room was great- clean, bigger than I expected, comfortable. The staff was a little rough around the edges, but very nice and attentive. We experienced none of the issues other reviews mentioned. While the clerk asked to see my ID, she did not ask me to even take it from my wallet let alone claim she needed to copy it. The price was good! Probably […] will stay here again. Read moreGenuine Hotels.com guest review
"OK to sleep"
People there were very friendly. The room was clean but not quite. The pool was very cold. No towels had to ask for some and we were the only ones in the pool that afternoon. The halls were not clean and water runs out of the laundry room in the hall on the first floor. That's where I stayed. Would not recommend this hotel pay the extra 20 dollars […] and get the new Holiday Inn one block away and it is brand new. Lot across the street is empty and looks bad. Read moreGenuine Expedia guest review
"It was a room"
When I checked in the front desk attendant was eating in the other room. When I attempted to check out no one was at the front desk and there was quite a line. I could tell the neighborhood was a little lower SES than I preferred but the hotel itself was fine. The room was comfortable. My room wasn't cleaned one day but it wasn't that big of a deal […] . Read moreGenuine Hotels.com guest review
"Nice and convenient."
We stayed one night and had a good stay. The room was clean, the breakfast hot, the exercise room was clean and the staff was very nice. Will probably stay again next time we are in town.Genuine Expedia guest review
"Very nice stay..."
Would have been nice to have additional handrail in the shower where you need it, on the long wall....maybe, a shelf also. Very nice that the desk personnel had a toothbrush and toothpaste to offer us, since I overlooked bringing them. Very clean and proper room.Genuine Hotels.com guest review
"Front Desk Staff RUDE"
After checking in, our keys didn't work. We went back down to the lady at the desk & she accused my boyfriend and I of calling ahead and saying we would be early, when we never did such a thing. She told us we were rude and disrespectful because her "housekeeping" people rushed around to get the room ready early. We both informed her that we never called […] ahead and we didn't plan on being in STL until around the time we checked in (4pm) There were other customers at the front desk as well, the hotel employee included them in the conversation and they all "ganged" up on us, they too, said we were rude for having them do that. First of all, it's none of their business and second of all, that is very unprofessional. The employee told us that if we didn't call, then someone must have our information and is pretending to be us, and she said that that was our problem and we needed to figure it out. If we weren't already checked in there would have been no way we would have stayed at that hotel. I feel we were treated very poorly, as we were guests in THEIR hotel. We are wanting at least some of our money back and we are hoping that we get that soon. We are very disgusted with how the employees at The Comfort Inn & Suites of Hazelwood treated us. I hope to be in contact with someone to resolve this issue very soon. Read moreGenuine Expedia guest review
"Great place to stay."
Everything was great....except the pool water was very Cold. The people working were very helpful and aware of their town.Genuine Expedia guest review
"It was accomendating"
Peaceful evening away from regular residenceGenuine Hotels.com guest review
Hotel was average but nothing too exciting. It was definitely showing it's age and really needs to undergo remodeling throughout the halls, lobby and pool area. The actual room was fine, comfortable and clean. The location was good as we were close to family that were in town but there was a building that was abandoned and half torn apart across the […] street. Read moreGenuine Hotels.com guest review
"the room was clean and nice complimentary breakfas"
room was clean stuff courteous nice complimentary breakfastGenuine Expedia guest review
"Convenient to the North County"
We found this hotel to be in a convenient location to most of the North St Louis County area. It is older, but the management have been improving the facility. Unfortunately, the added wooden floor raised the height and caused issues with rolling wheels in the transitions to the elevator. Breakfast was wonderful: eggs, sausages, bisquets and gravy, […] waffle machine, cereals, pastries, bagels, fruit, etc. Yummy. The room was quiet, but the neighborhood has another motel being either torn down or totally renovated across the street, and a bar nearby... so the traffic became loud on Friday night. We enjoyed our stay and would stay again. Read moreGenuine Hotels.com guest review
"Convenient to my family visit"
Stay was good with the exception of no hot water when we showered.Genuine Hotels.com guest review
Good place to stay for the night, did all I needed it to do...Genuine Hotels.com guest review
decent room for the priceGenuine Hotels.com guest review
"Great Friendly Staff in the Evenings and Breakfast"
Evening staff was helpful, friendly and enjoyed the casual coversations. Morning breakfast lady was nice and helpful, friendly. Room was good, clean. Little out dated, but hey we aren't renting the place for a year. Only negative was when checking out the morning gentleman kind of disappeared in the back and we had to wait along time to get checked […] out. One of the cleaning crew had to find him. Strange. Other than that it was an overall great stay. Read moreGenuine Hotels.com guest review
The staff was great on all shifts and at all times. We stayed 5 nights and my wife and I agreed that we won't shop prices or locations on our next stays.Genuine Hotels.com guest review
"Great for the price"
Ok people understand that this is not a 5 star hotel due to the price. The staff was friendly and check in and out were both quick and simple. Room was clean and did not have any bad odors. I was actually impressed that the room was nicer than I expected. Nice sports bar in walking distance!!Genuine Hotels.com guest review
"Attention to Detail"
Large rooms, well kept. Only negative is the smell of chlorine in the lobby because they have a swimming pool. Well maintained and very nice.Genuine Hotels.com guest review
"Hotel is fine but ...."
This is good basic hotel. But they will make a copy of both your drivers license and credit card!! They claim they are required to do so but most other hotels do not. My advice is to stay away - if someone has access to that info it makes ID theft very easyGenuine Hotels.com guest review
Manager is a great guy! Very nice breakfast and and a great place to stay in St. Louis.Genuine Expedia guest review
"It was close to the things we were doing"
Everthing was nice. The room was clean and very nice. The breakfast was very good.Genuine Hotels.com guest review
Was told on the phone that this hotel had a pool that was open so that our kids could relax and have fun before bedtime. Upon arrival discovered the pool was closed for maintenance. Room was hot and showed signs of aging. Breakfast was cold and very minimal in choices.Genuine Hotels.com guest review
The front desk staff and breakfast dining area staff were remarkable. Everybody was very friendly and helpful. I travel alone with my 3 kids frequently and usually choose low priced hotels to save money and oftentimes it is true that you get what you pay for. I felt that I was treated very well and my children and I were taken very well care of during […] our stay. I would stay there again if the need ever arose. The tile floor in the pool area did seem exceptionally slippery to me though. Read moreGenuine Hotels.com guest review
"Close to funeral home for funeral"
Stay was decent, however, the cleaning crew neglected clean our room on Friday June 22.Genuine Hotels.com guest review
"A good pit-stop on I-70"
Overall, an average hotel. Clean enough, nothing fancy. The pool was very cold but the kids still had fun. Good place to stop if you're doing an I-70 road trip and need a place to crash.Genuine Hotels.com guest review
"Awesome Hotel here"
The staff was very friendly and professional. They provided bottled water to stay hydrated on our way home and while being tourists in St Louis. The hotel is located 25 minutes from all of the places we visited it was clean and they serve a great breakfast.Genuine Hotels.com guest review
Great value for the money, room was clean and comfortable, staff friendly, good breakfast, would not hesitate to stay if in the area againGenuine Hotels.com guest review
"Close to "Sweetie Pie" Resturant"
We were there for a funeral, so the majority of the family stayed at this hotel. I had a King suite that had a microwave and refrigerator which helped out a lot because I was in and out, so re-heating and storing food was much needed. The hotel staff was great and really worked with the family as far as placing everyone on the same floor. The breakfast […] was outstanding. It had a variety of selections, including hot eggs and sausage, waffles, toast and a great menu overall. We were highly satisfied with the service we received. Read moreGenuine Hotels.com guest review
Nice Place. Halls could use some cleaning. Good Breakfast.Genuine Expedia guest review
the staff there were wonderful, kind, friendly and helpful. very nice stay. the room had a couple issues toilet did not flush well each time and there was a cigarette burn in one of the comforters. we i told them about the toliet they did let the maintance personel know. one of the best hotel visits i have had GREATLY due to the wonderful staff. they […] we professional and just i could not say enough about how wonderful the staff was. especailly the night crew. amazing people. if i go back and need a place to stay i will go back there because of the wonderful staff. Read moreGenuine Hotels.com guest review
The hotel itself was not impressive. There were burn holes in my comforter and the wall paper was falling off. It smelled like they sprayed a bottle of febreeze while cleaning and it lingered on my clothes even after I got home. However, we did eat at a fantastic restaurant down the road from the hotel, Pearl's Cafe. Pearl's is a must!Genuine Hotels.com guest review
desk clerk rude... not as nice as of a place as othersGenuine Expedia guest review
not as pictured,needs updates,no furniture in rooms,does not feel welcoming, will not stay there again!Genuine Hotels.com guest review
"Hole in roof"
Water dripped into my bed.Genuine Hotels.com guest review
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