"Very Nice Airport Hotel"
Stayed over night before continuing travels. A very welcoming hotel with friendly staff. The rooms are clean and comfortable. Italian restaurant attached on to hotel does not give room service, but you can order the food and pick it up to take back to your room. Very good food, although a little over priced.Genuine Expedia guest review
"Make sure YOU read the fine print"
On a layover we chose this hotel for its location to Toronto airport. Since the flight was delayed we needed to stay an extra day. So far so good but when we wanted to use the 'complimentary' hotel airport shuttle we were refused. Only on day or arrival or departure - or so its says in the fine print which we did not see when we booked via hotel.com. […] one way C$20 and return C$34 later - seems to be the rule at YYZ we discovered that the reasonable hotel rate is not so reasonable after all. This compounded by un friedly stall is an exprensive NO NO. We will not stay there again and we can not recommend this hotel. Read moreGenuine Hotels.com guest review
Very satisfied wonderful price great areaGenuine Hotels.com guest review
Good place to stay near the airportGenuine Hotels.com guest review
The manager embarrassed myself and my family on our vacation and made us feel very unwelcome because of a small issue that could have been resolved easily. Our child family member joined us at the hotel from the airport one day. The manager yelled at him to wait outside the hotel by himself as he was walking in. Then when I went to go look for him (we […] could not find him), the manager called me over and accused me of cheating him. He scolded me and talked down to me in front of his staff in the lobby. I explained to him the situation I had online and how I had overpaid for occupants the night before. He told me he could care less about my money and that I was lying. He said he was watching security cameras, etc., and that I "should contact expedia" not talk to him. He then threatened that he would lock me out of my room (I had already paid for this room) and throw me out. I asked that he reason with me and that I didn't intend anything wrong and that I would pay the difference if he credits me for the night before. But he did not care at all. In the end I paid an extra fee for the child and did not protest further. "Mysteriously", all of our room cards stopped working. We had to run to the front desk to redo our cards about 4 times. His own staff talks dirty of him. This really soured our family vacation and it didn't have to. I am not a criminal and shouldn't be disrespected like that. Customer service and professionalism can go a long way. I will NEVER come back here. Read moreGenuine Hotels.com guest review
Was very clean. Staff friendly and helpful. Would recommend. Not convenient to downtown Toronto. Ok for airport.Genuine Hotels.com guest review
"Nice small hotel with all free amenities"
Clean hotel in lobby, exterior, and rooms. Excellent stay with great essential amenities like free WiFi, daily breakfast (only basics), and free parking. Hotel room is clean although the mattress was too soft for my comfort. Also, on the first cleaning service, the staff did not replenish my bathroom toiletries (only the towels). Closely located to […] Toronto airport with free shuttle service (I did not use). Short drive distance to main freeways that brings you to Toronto downtown. Read moreGenuine Expedia guest review
Not bad at all. Clean, friendly updated compared to the other hotels that came in my search. You do need a car if you plan to stay. The microwave and fringe definitely a plus.Genuine Hotels.com guest review
Hotel staff were very friendly. We got the breakfast with our stay which might be some if the worst food ever tasted food was cold juices were warm no ice was provided. We used the breakfast coupons on the first day only and we all decided 4 of us it was better paying for then eating the free breakfast .hotel room were we are unhappy is with housekeeping […] 3 days in a row they left no shampoo we were there for 5 days first 2 we had shampoo. Sheets were dirty and we asked for them to be changed came back later that night stained sheets were still on the bed. Housekeeping needs a overhaul. From the first day there was a hair in the bathtub on the wall which was still there the day we left. Hotel was very clean outside lobby the room was ok except for the sheets and the hair in the bathroom on the wall. Read moreGenuine Expedia guest review
"Toronto by the airport"
Hotel was very clean and staff were very polite. Close to airport but no noise. Great time !!!Genuine Expedia guest review
"Unprofessional front desk staff"
On Aug 28, front desk staff called to my room at 12 am. He said somebody complaint people in my room talked too loud. I told him nobody was talking. He said he went outside of my room and confirmed somebody was talking in the room. The noise may be from TV. If the staff truly confirmed the source of the noise, he should be able to point out it is from […] TV (not people talking). The staff is not professional. The TV volume is normal (never been too loud in other hotels). That means the room quality for this hotel is not as good as others. Read moreGenuine Expedia guest review
"Comfy place convenient to Toronto airport"
We stayed here on our way back to the States from our trip to Niagara Falls and it fit our needs exactly...comfortable, convenient, free breakfast and good food in adjoining restaurant. It met all of our needs for an economical but comfortable place by the airport.Genuine Hotels.com guest review
"great hotel , close to the airport you"
great hotel , you can't ask something better for the price , it was close to the airport so its a greatGenuine Expedia guest review
"Great Place to Stay"
Clean room, great breakfast, and comfy bed! Our family loved our stay! The hotel has a nice fitness room.Genuine Hotels.com guest review
"great place to stay"
everyone at this hotel was very helpful to us during our stay. They recommended restaurants, told us how to get the right bus to the subway that went downtown, and checked on us upon our return. The room was very clean with a comfortable bed. We could not hear noise from the airport. Breakfast in the adjoining restaurant was very good with many selections […] to choose from. We will definitely stay here the next time we visit Toronto. Read moreGenuine Expedia guest review
"good place to stay"
Our travel was in July 2013, the hotel entrance was under renovation which had small effect (no noise noticed), breakfast was good but in slightly uncomfortable temporary location, staff friendly.( I got my pancake after closing time from the kitchen.) Was able to hook up my laptop via HDMI cable to their flatscreen and enjoy my pictures, which I find […] very useful (have seen hotels where this didn't work). Some shopping next to the hotel for basics. To BOS either shuttle to blue line or shuttle to Airport and silver line (complimentary) to south BOS. Read moreGenuine Expedia guest review
"Close to airport and highway"
Lovely staff and location They let us do early check in and also helped us with directions to popular restaurant around. Everything was good about our stay. Overall 5/5Genuine Expedia guest review
We stayed here for three nights and were very pleased. The room was very clean and pleasant, and the bed was quite comfortable. The staff was friendly as well. The rate includes a very nice full breakfast served in the hotel's restaurant; eggs, bacon, and DIY freshly made waffles, as well the typical continental breakfast offerings are available. Overall, […] the hotel is a great value for those who are looking to save some money and aren't concerned with staying right in Toronto proper. Read moreGenuine Expedia guest review
Very nice and clean hotel, friendly and helpful staff, Sometimes room key didn't work but they fixed it. Location is ok but you still need a car to get around the area.Genuine Expedia guest review
"Good for a short stay"
Room was very clean and recently renovated. However, the breakfast was not that great.Genuine Hotels.com guest review
"clean and quiet"
Our overnight stay at this hotel was quiet and clean. The room was updated and attractive. For being a hotel 'near the airport', you wouldn't have known it, because it was so quiet! For a trip to Toronto and not being familiar with the area, we picked this hotel based on the reviews. It was a good place and we'd choose it again, however for what we […] were there to do, it was a bit out of the way. For the places we visited, our shortest drive was about 35 minutes. The continental breakfast is held in the onsite restaurant, and it was pretty standard as far as food and options. A short drive away are many different chain restaurants. Read moreGenuine Hotels.com guest review
"NICE HOTEL TO STAY"
HOTEL IS CLOSE TO EXPRESS WAY. ABOUT 25 MINUTES TO DOWNTOWN TORONTO. HOTEL IS CLEAN, COMFORTABLE AND STAFF VERY ACCOMODATING. GOOD CONTINENTAL BREAKFAST. THERE IS A CLOSEBY MCDONALD'S. WHEN WE WENT TO TORONTO DOWNTOWN. WE PARK OUR CAR AT YORKDALE MALL (FREE PARKING) AND TOOK THE SUBWAY (Yorkdale subway) CONNECTED TO THE MALL TO DOWNTOWN. DRIVING DOWNTOWN […] IS TERRIBLE. DON'T BRING YOUR CAR AND PARKING VERY EXPENSIVE. FOR 4 HOURS WE PAID $12 WHEN WE WENT TO ROM. Read moreGenuine Expedia guest review
"Great hotel for any type of traveller."
My wife and I arrived a little later than what we had intended to but the checking in was effortless, helpful person on reception , clean room, comfortable bed, wonderful breakfast with plenty of choice and a taxi booked to transport us to the airport. Absolutely no complaints whatsoever, we are going to book for our return journey to Anguilla.Genuine Expedia guest review
"Very well-run hotel. An excellent value for the $"
A very well-run hotel. An excellent value for the money. In a light industrial area, but backing onto a golf course and Centennial park. Not too close to the airport, but convenient. Addresses in Toronto are strange, so be careful - hotel is on Eglinton east of Dixie, south of the 401.Genuine Hotels.com guest review
"Nice place to stay!"
We spend 3 nights and three days. A very short stay as to tell. The room, the bed and everything was just right for our expectation. The only problem we encounter was, a car is a must in these place. In fairness to the staff, they had been helpful and yes very friendly! Breakfast was great and we would definitely recommend and come back here! Thank […] you very much! We did had a great stay! Read moreGenuine Hotels.com guest review
"Breakfast issues-good shuttle service"
Two things: they need a much bigger shuttle vehicle! Got us there on time and really great people but we had to wait for them to come back (20 min). Not too bad tho for free ride!! They really should let you grab some breakfast and coffee and go back to room. Hubby tried to bring me coffee and was given a very hard time by restaurant that is contracted […] for free breakfast. Front desk staff very nice! Very clean! Read moreGenuine Hotels.com guest review
"Long Layover in Toronto"
Great hotel for a long layover. Close to airport and 24 hr free hotel shuttle takes you to and from the airport. Friendly staff and nice free breakfast buffet in the morning!Genuine Hotels.com guest review
Other than the fact that we got lost on our way there, our stay was fine. It would be helpful for staff to clarify that the hotel is on Eglinton Ave West - TORONTO vs. Eglinton Ave West - MISSISSAUGA. It's easy to mistake and end up in the country travelling along Eglinton as it changes from West to East to West again. Staff friendly, funky front entrance […] and decor, room was very clean, continental buffet breakfast was good. We were only there overnight and did not access any of the hotel amenities but would book there again. Read moreGenuine Hotels.com guest review
"Great West end Toronto Location"
Great location away from downtown core, very clean, good value including hot breakfast.Genuine Hotels.com guest review
"Updated Hotel close to shopping"
The hotel was nicely updated and the staff was very courteous. Our only complaint would be we reserved a room on the non smoking floor and our room smelled of cigarette smoke!Genuine Hotels.com guest review
"Airport hotel Business travel"
Location was good for airport hotel. Nice breakfast with hot and cold choices and good restaurant for dinner is attached to hotel. The air shuttle was more available than other airport hotels. Friendly and helpful staff. Good Wifi connection.Genuine Hotels.com guest review
"Nice hotel, close to airport and major highways."
When I first arrived the front desk clerk was pleasant and attentive. The lobby area looked clean and organized. There is no pool, but there was a hot tub for guests to use, it looked rather sizeable and was just off the lobby. There is an exercise room, but I did not have time to see it. The continental breakfast was ok, nothing to write home about. […] The room was clean, and they let you keep the heat on. Though, a suggestion I have for them would be to provide some type of timer on the HVAC unit so that it wasn't running all day long. Overall, it was a decent hotel at a really good price! Would definitely stay there again. Read moreGenuine Hotels.com guest review
"It's an Airport Hotel"
Booked on short notice after a cancelled flight and was satisfied. Convenient to airport. Nice, quiet room. I liked the staff's attitude. Located in a business park, so there is realy nothing nearby that is walkable. Very good restaraunt colocated with hotel for all meals (a bit pricy).Genuine Hotels.com guest review
it was goodGenuine Hotels.com guest review
"One night at the Western Plus"
I was very impressed with the suite.Genuine Hotels.com guest review
"An experience worthy of repeating."
The decor of the hotel was modern and very welcoming. The staff complemented the decor. They were informative, professional and very approachable. The breakfast service was was excellent; except for one day when the regular staff was replaced by temporary personnel.Genuine Expedia guest review
"amazing customer service"
we enjoyed it very much. they had excellent computer access. they were very helpful with recommendations. couldn't have been nicerGenuine Hotels.com guest review
"Best western on Eglington"
We did have an issue with our first room's shower head that got stuck, so we were moved into the honeymoon suite with a jacuzzi tub and king size bed. The toilet got clogged up this time and the maid service came up to plunge it and wrapped the dirty plunger into a bath towel and proceeded to leave the toilet and bathroom wet from plunged water....I […] had to request for room service to come do a thorough cleaning...which i'm not so sure happened. The room on the other hand was nicely decorated and the adjoining restaurant mickaels was great especially the breakfast crew...esther was great and helped with sight seeing information for toronto and montreal...great staff! The free breakfast was also very enjoyable! Read moreGenuine Expedia guest review
My husband and I decided Saturday morning to to go to Toronto for a one night getaway to do a little sightseeing and go to the ROM. The staff at the hotel were very friendly and went out of their way to help in anyway. The room was nice, clean, comfortable and quiet. Breakfast was your basic continental breakfast, but it hit the spot. Not too much around […] the hotel, but only minutes away from the QEW and downtown Toronto. Read moreGenuine Hotels.com guest review
"Enjoyed a 2-night stay"
Great place. Traveled with little kids and couldn't have picked a better spot outside the city center.Genuine Expedia guest review
Good value for money, good accommodationGenuine Hotels.com guest review
The room was very nice, and the bed was extremely comfortable. The hotel was easy to get to -- there's a free shuttle from the airport, and there are bus lines right around the corner. It's great for what it is -- a reasonably-priced hotel near the airport -- but it's also limited by what it is (a hotel near the airport). The view sucks, and there are […] only a few restaurants you can walk to, none of which are particularly great. I was here on business, so that didn't matter too much. And the hotel does provide a light breakfast via the attached restaurant, which also provides room service. Overall, I was pleasantly surprised by how nice the room and bed were, and I would happily stay here again if I'm called to that area again on business. The customer service was also excellent. Read moreGenuine Expedia guest review
"Very solid, but could use a few fixes."
I was there for business. Internet speed decent, but not stellar. Bathroom sink very slow draining and backed up a bit into the sink, that needs some fixing. TV great, but cable system was confusing (sometimes you would get 15 channels, other times 60 channels - solution was to punch in a specific channel number as opposed to simply channeling up and […] down). Read moreGenuine Expedia guest review
"Good business hotel"
Very friendly and helpful front desk staff...will stay here again when in Toronto.Genuine Expedia guest review
"One night stay"
Staff was very friendly and the room was clean, but the mattress was terrible and sagged in the middle making an uncomfortable nightGenuine Hotels.com guest review
Decent but tired property. Good value but ahould have stayed closer for a quick overnight.Genuine Hotels.com guest review
"Great Hotel Experience"
My children and I enjoyed our stay at the hotel. Our room was spotless and the staff were very personable, pleasant and helpful. We enjoyed the mini gym, and the breakfast Sunday morning hit the spot. The area itself was quiet and peaceful.We would suggest this hotel to anyone!Genuine Hotels.com guest review
"Concert Rest Zone"
Very Good - Enjoyed coffee from the restaurant brought to our rooms, but skipped breakfast even though it looked so delicious, but were invited by cousins for breaky at their place.Genuine Hotels.com guest review
"All that one would want."
Clean, well supplied room. Helpful staff. Adequate parking.Genuine Hotels.com guest review
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