Best Western Joliet Inn & Suites - Joliet

Great mattress...no back ache in the morning. Shower curtain was put up half- assed, it was hung up still folded so it only went across half the tub. Breakfast room was too small and too warm, breakfast itself was less than the usual fare. Elevator was out of service in the morning, so issue for my wife and I but there was a retired firemen group there […] that needed to use the steps. The manager made it sound like he did every thing he could...wondered if there was another contractor that works nights. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed the 3 night stay. Clean, easy access to motel, good breakfast available, swimming pool, and the rates were reasonable. All you would look for in a motel

Genuine Hotels.com guest review

decent place for the area. I felt the rate was a little higher than it should be. the hotel was clean, no complaints there. I think it's time for new pillows ;) these things are like lumpy oat meal ;)

Genuine Hotels.com guest review

By far this was the worst stay ever... As a matter of fact we didn't even end up staying. Parking lot looked a little sketchy, then the chairs were broken, the toilet didn't work, the room smelled.. We cut our losses and went to the Wyndham across the street..

Genuine Hotels.com guest review

quite and was close to my destination, was clean and well maintained. Was right off I-55 making travel easy.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The smell of smoke was horrible but at 12 midnight you don't get up and change rooms or hotels. We will never stay there again.

Genuine Hotels.com guest review

Place was quiet & clean

Genuine Hotels.com guest review

The carpet in the room was very dirty.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was clean - Older TV and the furnishing are somewhat outdated but very nice. Close to the expressway - Very good value for the area.

Genuine Hotels.com guest review

my stay was good

Genuine Hotels.com guest review

The outside of the building was unimpressive at best, but the inside was quite nice. My room was pristine with all amenities. There for 2 days, never bothered by room services, although it was cleaned at some point after I left for the day. Room next to elevator and thought I would be kept up my elevator noise, but it was fine. I never heard a thing. […] The staff (from front desk to breakfast room) were very helpful and pleasant. I have always liked Best Western hotels. The location choice was my fault. The hotel did not disappoint. Read more

Genuine Hotels.com guest review

Clean, safe and affordable.

Genuine Hotels.com guest review

very fine

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was not pleased with this hotel. The halls and rooms were dirty. The pool was nasty and I will not be staying here again.

Genuine Hotels.com guest review

Very nice hotel. Large updated rooms with small frig & microwave.

Genuine Hotels.com guest review

ALL WAS VERY NICE...EXCEPT THE ADULTS IN THE ROOM ABOVE US ALLOWED THE CHILDREN TO GO WILD. iT SOUNDED AS IF THEY WERE JUMPING OFF THE BED DURING PART OF THE DAY AND MUCH OF THE NIGHT. KIDS WILL ONLY DO WHAT THEY ARE ALLOWED TO GET BY WITH. WE WONDERED IF THEY WERE EVEN SUPERVISED.

Genuine Hotels.com guest review

I have actually never reviewed a hotel stay, but this stay warranted me doing so.... When we arrived, it appeared a nice hotel, but I could tell there was no one parked in front, which was a red flag..they asked us to park around back, which was inconvenient as I could not take the cart around the side of the hotel (it would not fit because of the concrete […] steps) so if they expected us to park around back, they should have made an easy way to make it to the elevator with our luggage. When we got to our room, it was not a King bed suite. I know this because I have a king bed at home and this one was MUCH smaller. That was just the beginning of the problems. Let me note that we had a 10 month old with us. The phone began ringing around 11:30 about every 10 minutes. I was unable to ring the front desk from my hotel room phone and because it was so late at night, I just figured it was a prankster. The phone continued to ring off/on all night up until after 3:30 a.m. waking up our child several times. Needless to say I was not impressed. I went to the front desk the next morning and notified them of the problem with the phone system and they said they were aware, and were trying to fix it, but no apology!! I was angry and asked to speak to the manager (who was not in the office, of course). Also, the shower hot water constantly went cold and had to shut off/on several times to get hot water back. Run, do not walk, away from this HORRIBLE hotel! Read more

Genuine Hotels.com guest review

Staff at the front desk, pool and dining area were very friendly and helpful. Great pool and spa area. Pool is warm. Room was very clean but smelled musty when first opening the door. Quiet room (113). Fixtures, furniture and general condition of the room were getting worn and dated but served our needs just fine. Breakfast was plentiful with a waffle […] machine, cereal, rolls, boiled eggs, yogurt, juice, milk & coffee. Worth the money. Read more

Genuine Hotels.com guest review

GOOD

Genuine Hotels.com guest review

The front desk receptionist was always pre-occupied and didn't seem to have time for me. I was given a suite with a queen bed even though I reserved a king bed room, but I didn't mind. The suite had 2 air conditioners, but one of the units only blew hot air. The receptionist said she was going to have someone check on it, but apparently never did. Luckily […] the unit in the bedroom worked pretty good. The phone in the room did not work. I took the phone to the front desk, but the receptionist was on the phone, and it was already getting late, so I went back to my room. There was no further mention of the phone until the next night when they still had not replaced it. I went to the receptionist again and she gave me a phone that worked, and I asked for a 5am wakeup call that never happened, so I didn't bother on the 3rd morning. I killed a small bug in the bathroom. I tried the in-room coffee maker, and the coffee was terrible, but this is typical of hotel room coffee. Good points - exhaust fan in the bathroom (rare nowadays), fridge and microwave in the room, excellent location for where I was working. I needed to leave the hotel at 5:30am each morning, and there were 2 McDonald's open 24/7 on the way to work. Unfortunately I never got to try the free hotel breakfast. There was a NHRA race event in town that weekend, and even 5 weeks in advance, the Best Western was the only hotel I could find with a vacancy, so had to take it. Read more

Genuine Hotels.com guest review

Our room was next to the stairwell,people were running up and down the stairs all night long, restarted at six am. Would not use this hotel again.

Genuine Expedia guest review

The best: quiet :far enough off I-55 and Jefferson St. clean room on 3rd floor. Brkfst good variety, well attended by staff. Easy access. Not so good: staff more prone to go for the phone while in the middle of a conversation with the paying customer. Staff not trained/able to keep the customer computer printer going in the main lobby.

Genuine Hotels.com guest review

The staff was friendly, though I felt like checking in took longer than necessary (check-in is at 3, and we were hurrying to get to a wedding at 4). The room was simple, fairly clean, and comfortable. We did notice, when unfolding the comforter, that there was a very suspect looking stain on it, and there was some pubic hair in the shower. Other than […] those two issues, the rest of our stay was quite nice. The floor above us creaked a lot during the night; it sounded like a couple kids were playing in the room above ours, but we live in an apartment beneath two noisy kids anyway, so it almost felt like home! The bed was cozy, the temperature in the room was very comfortable, and the continental breakfast was nice. One big problem, though, was that our door stuck and wouldn't lock unless we pushed it really hard. Overall, though, a nice hotel at a good price. Just check your comforter before going to sleep! Read more

Genuine Expedia guest review

WHen I got there, they had no record of me being booked. The manager on duty started blaming Expedia and Hotel.com yet, he seemed to eventually find my information. I did not get the room I originally booked two months prior. I booked a room with a king size bed and got two queens. I had friends staying there who wanted two queens and got a single bed […] and pullout couch. Mgmt offered to give them a fold-up bed-- I ended up taking two of them into my room. The continental breakfast was pretty sorry. I was leery of eating most everything. Read more

Genuine Expedia guest review

Room was a little noisy. Not soundproofed very well.

Genuine Hotels.com guest review

OK place. Check in pleasant and room seemed clean except for carpet stains.. Climate controls worked, Marginal breakfast. BUT - room had an off odor and seemed dark. We had made our reservation on Holels.com. We needed to leave after one night rather than the reserved two. They could not credit the night because "only the manager" could do that. Took […] three phone calls for Hotels.com to get the correction. Also, the hotel was redoing the pool and the pool was being painted with a very strong solvent-based paint. It stunk up the whole main floor. Having worked with chemicals, I know it was the type that needed safety respirators - which the workmen did not have. My guess is they took the cheap bid. That work will be done very soon. My comment reflects the management issue. Read more

Genuine Hotels.com guest review

This is an older hotel children were left in the pool area unsupervised and rather unrulely office staff did nothing about it Also the walls are rather thin I spend the night listen to someone in the room next door cough all night long. We went down for breakfast in the morning around eight and there was no fresh fruit and the eating area was extremly […] messy Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

In town for a family funeral and many of us stayed here because of its convenience. The staff could not have been more accommodating to our family. From placing us in neighboring rooms, to leaving breakfast available to our group, to repeatedly offering to help us in any way ..... this is not the level of customer service we expected from a highway […] exit chain hotel. Kudos to the management! Read more

Genuine Hotels.com guest review

We got what we were looking for, a comfortable room to sleep and shower in with a continental breakfast! Good quality for the price! Nice pool area.

Genuine Expedia guest review

I am disappointed with hotels.com! I am usually very happy with my reservations, but this time...not so much! The information indicated that ALL rooms had a jetted tub. This was totally incorrect. That was the main reason I chose to stay at this hotel. In general the hotel was okay, but there were problems with the room feeling damp and musty. The […] hot water didn't get very hot and the toilet ran incessantly. When I asked for maintenance they told me to just lift the lid and push the stopper down. I don't expect to have to fix running toilets at a hotel!! Read more

Genuine Hotels.com guest review

Economical hotel that's been kept up very well. Staff very friendly and accomodating.

Genuine Expedia guest review

The hotel looked good but once inside our room the musty/moldy smell was a little much, had to take antihistamines so I could breathe through my nose. The room could use a good cleaning particularly the carpet. Breakfast was good the staff were pleasant and the location was convenient.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room smelled like smoke and there were issues with the hot water in the shower.

Genuine Hotels.com guest review

Whenever we go back to Joliet, we usually stay at the comfort inn but it was booked this time. I was pleasantly surprised by best western. Only problem we had was they had a problem with the phone system and we did not receive our AM wakeup call.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very nice staff. They were very friendly & helpful to us. Facility was clean and comfortable. Did not like all the smokers right outside the door. Breakfast choice was a little light, however, good what they did have there.

Genuine Expedia guest review

Although this hotel is non-smoking, my room had a strong, overwhelming smell of cigarette smoke. Twice I went to the front desk to borrow some spray to try and cover up the smell, but after an hour or so the smell was back, especially in the bathroom. They were full, so I couldn't move to another room. Based on the reviews I had seen, I was surprised […] that this hotel was not as nice as I expected. Everything is a bit old and used. The safe in my room was locked so I couldn't use it (shouldn't housekeeping check that?) without having someone come up and fix it. I wouldn't stay here again unless I had to. Read more

Genuine Expedia guest review

The rooms are very, very clean. The beds are comfortable. The staff is friendly and helpful. We would stay there again

Genuine Expedia guest review

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Genuine Hotels.com guest review

The heavy concentration of cigarette smoke in my room caused me to relocate. Since I was booked there for the week I didn't want to stay in that room. The smoke was so heavy that it seemed the smoker was in the room. The staff quickly found a new room, which was clean and smoke-free. The staff was very friendly and professional.

Genuine Expedia guest review

We recently stayed at the Best Western in Joliet , IL and were very satisfied with the rate and cleanliness of the entire hotel including the room, pool and lobby. We would definitely stay there again.

Genuine Hotels.com guest review

The beds were super comfortable, the staff was eager to help. Would have been great at twice the price.

Genuine Hotels.com guest review