This was the first time I stayed at a Best Western Hotel and I would definitely stay here again. The rooms are very nice and very clean. The personnel is very helpful. I like that you get free transportation to the airport, we arrived at 11 p.m. And as soon as I called the hotel the shuttle was sent to pick us up.Genuine Hotels.com guest review
"Good value close to the airport"
Caring staff, large and comfortable room....adequate breakfast!Genuine Expedia guest review
Great service man. Nice pool and comfortable, clean rooms. Only issues were some tv channels did not work and not a lot of selection with breakfast.Genuine Hotels.com guest review
"Front Desk was absolutely a gem (all shifts)."
Had a wonderful experience with the Front Desk Staff. The cleaning staff was not too friendly. Not sure if cause they were english speaking or was having a bad day. Need to have toilet bowl cleaned better.Genuine Expedia guest review
"convenient for short stay trips"
Everything was ok except for this weird odour welcoming me on entering the room, & the missing channels on TV ( nearly half of them are out of subscription)...Genuine Hotels.com guest review
"I absolutely enjoyed my stay!"
I have never really stayed in a hotel where nothing at all bothered me. I believe that the pool would have been great if I had time to go down there but due to being there for a 2-day conference I didn't. I thought the room was very clean and cozy. It was very quiet at night time, no complaint on noise at all. Also, every front desk worker was very […] nice and willing to help with anything. The only complaint that I have is the windows are unable to be seen through and I like to look out the windows. Overall, I had a great stay and would do i tall over again! Read moreGenuine Expedia guest review
Everyone was helpful for the most part but didn't heard won't to give us rags and towels and we had kid's and our room was only given 2 rags at a time and had to keep going down to hve to ask n one day it was given with a smart remark and others days didn't won't to give but given cause i had to press the issue,,, room had a bad smells and it every […] nite of my stay as well did the hallway... don't appreciate tht it was told to the front desk the first nite wasn't anything done about it so didn't say anything else about it no more cause i felt it was told once..After all the lady's keep the room clean and made the beds up every nite of the stay and they were nice to us as well they did a good job.. Read moreGenuine Hotels.com guest review
"the hot tub is gone and the pool is cold"
We live over 45 minutes from the airport and have stayed at BW on the night before early flights for many years. The location, shuttle and ability to leave the car while traveling is very convenient. The rooms are always clean and the bed is comfy. This year we were disappointed that the pool was very cold and the hot tub was removed. Fortunately, there […] are many hotels near Hopkins Airport we will find a new one with a warm indoor pool and hottub. Read moreGenuine Expedia guest review
"Affordable Hotel for CCF Interview"
Although the hotel was about 20 minutes away from CCF, the general manager, Donna, helped me to book a taxi for my interview. She was also able to give me some insight about where to live should I get a job at the clinic. Donna definitely made my stay at the Best Western a great experience and I will make sure to stay there again the next time I am […] in Cleveland. Read moreGenuine Expedia guest review
"Convinient and adecuate"
Clean, basic, quiet stay. Recomend if you want to spend night by airport at a reasonable price.Genuine Hotels.com guest review
The location is awesome! We had a suite and it was nice and roomy. The tub was very slow to drain, but no biggie... The staff was beyond super friendly and helpful! The parking is not the best.Genuine Hotels.com guest review
"Clean comfortable rooms, staff friendly!"
I really enjoyed my stay there. The room was clean and comfortable. The staff was very friendly. Rates were resonable.Genuine Hotels.com guest review
The hotel was an older hotel but it was clean. We had plenty of space in our room. We were looking forward to swimming in the indoor pool, but it was too cold, so we were disappointed in that. It was very quiet being located close to an airport. Overall we had an enjoyable stay.Genuine Expedia guest review
"Staff very accommodating"
Very responsive and accommodating staff, especially when compared to the price. Amenities met our needs and the hotel and rooms were very well kept.Genuine Hotels.com guest review
It's a nice hotel. The staff was very, very nice with us.Genuine Expedia guest review
Loved how it was out of the way but close enough to the freeway. The inside was beautiful and rustic and very relaxing. The staff was super friendly and accommodating and the free breakfast was great. We would stay there again!Genuine Hotels.com guest review
"No hot tub, extremely limited breakfast, cold pool"
The pics of the pool area need to be updated! After a long trip I was excited to to get in the hot tub to relax the muscles. I found out the hard way that the hot tub was taken out along time ago! Then the heat in the pool was not working right! The staff was friendly and the rooms were clean! The breakfast had very limited choices! Small muffins, make […] your own waffle or cereal. Read moreGenuine Expedia guest review
"Bang for your buck"
Overall, this was a pretty nice hotel. This is the optimal choice for a hotel stay if you're simply looking for a place to crash when you get back from touring around Cleveland. The only negative to this hotel was the internet connection. For our stay it was crappy and then non-existent,. We tried to call the line for help and they were no help at […] all. The best part of the hotel were the beds and spacing of the living room. Read moreGenuine Expedia guest review
"Not The Best Best Western, but it'll do..."
an early flight made it prudent to book a room close to the airport. room etc. fine. truly an architectural horror of a building, tho, with a lobby in the rear middle, and parking on either end of this monstrosity, but it was an economical choice, and did what a motel was supposed to do = provide a place to sleep and a shower. no more, no less.Genuine Expedia guest review
"Hotel is great!"
Got into town very late and woman at front desk was very pleasant. Beds were so comfortable we didn't want to get up! Breakfast was readily available. Overall extremely clean and a great hotel!Genuine Expedia guest review
stayed here because we were flying out of the airportGenuine Expedia guest review
"Close to air port which is what I wanted"
In and out service for the overnight needed for air travel.Genuine Hotels.com guest review
Staff are friendly, service is good. Place is clean but smells cigarette smoke in the hallways even if its a non smoking floor...Genuine Hotels.com guest review
"Nice and Affordable"
A great deal. Room was basic but clean. A little humid when we arrived, but little humidity at night. The pillows are small, so bring your own!Genuine Expedia guest review
"Great experience in every way!"
Booking online can be somewhat scary when you've never been to the area before. This trip was fantastic largely due to Best Western. The room was very clean, the breakfast had many choices, there was a free shuttle to the IX Center (amusement park for us), and the staff was phenomenal! I sincerely mean that. They went above and beyond for us. We wanted […] to bowl one evening, and they found a bowling alley close, gave us the number and directions. They were very kind and answered any questions we had. Thank you for the great visit. We would definitely stay again! Read moreGenuine Hotels.com guest review
"Easy to get to....."
We needed early check in and they were able to get us in 2 hours prior to check in and didn't charge us additional. Very friendly and helpful staff. Room was great!Genuine Expedia guest review
I will never stay there again, Nasty dirty hotel.Genuine Hotels.com guest review
"OK Facility, Good Room, Great Staff"
The hotel feels worn. The 2nd-floor hall smelled stale, smokey. However, this problem was limited to the hall; the room was fine. On the other hand, the staff were all very friendly and helpful. Also, the shuttle was extremely convenient to get to and from the airport and the the nearby RTA train, without hassle.Genuine Expedia guest review
"O K Hotel"
No hotels nearby to have variety meals,though they have hotel delivery system ,no access to the shoppingt malls or any mart , ,Advantages are it is near to the airport and have shuttle services but only hourly.he shuttle drives were very pleasingand cordial.Genuine Expedia guest review
It was so comfortable.Genuine Hotels.com guest review
"You get what you pay for"
1. I booked a 'smoking' room but they were all taken and front desk suggested that I just go 'outside' to smoke. 2. The room was very nice, comfortable and clean. And yes I went outside to smoke! 3. The swimming pool...oh yikes it was so cold you couldn't stay in...heated pool (?) I think not. Over all especially considering the price...it was well […] worth the money. Read moreGenuine Hotels.com guest review
prepare more hot stuff for breakfast. that would be wonderful.Genuine Hotels.com guest review
"short shuttle to airport"
I found the staff at this Best Western to be very helpful and friendly, and the room was clean and decorated nicely. I agree with some of the other reviews that the cigarette smoke smell in the hallways was almost overpowering, but the smell didn't extend into the room. Unfortunately, I had a room on the front side of the hotel and was disturbed by […] the sound of the traffic on the street all night long. If I had stayed longer, I would have asked to be moved to a room on the back side of the hotel. The breakfast buffet was normal fare for most hotels these days. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"excellent staff support, clean"
The entire staff presented themselves in a friendly, supportive manner. Very professional and caring. The hotel was clean, neat from the parking lot, entrance, breakfast area,elevator, floors and room. The room and floor was quiet and convenient. The breakfast choices provided healthy options with fruit, yogurt, eggs, bagels, as I can not eat any sugar. […] I didn't use the pool, but walked in to stretch my legs and it appeared, clean and would be fun, if I had my kids with me. The hotel was right off the highway, easy to find, near by many attractions if I had chosen to leave. Able to order in food, which I prefer, close to restaurants to walk. The price was very reasonable for two night stay. Perfect for my budget. I would recommend. Co-workers stayed the follow night and expressed similar reflections of their experience. Tammy Read moreGenuine Hotels.com guest review
The room was really good! The breakfast isn't like a buffet that you usually find in other hotels, there isn't much options, but its fine for a short stay and traveling. The shuttle doesn't run every X minutes, so beware to have their phone and call them for pick up once you're done at the airport.Genuine Hotels.com guest review
"Nice clean hotel"
Nice pool area but needs more chairs around pool area. Nice breakfast area with many items (fruit, waffles, and cereal).Genuine Expedia guest review
"not thrilled, but good price"
When I arrived, tired from a 4.5 hour drive, the front desk clerk was shouting into the phone at another guest regarding his registration. He didn't even look at me or acknowledge me. After about 10 minutes, he hung up. He finally looked at me and then the phone rang. I asked him to please check me in, as I was tired and I had two kids with me. He became […] irritated with me and said he was doing the best he could. He took the other call, but put them on hold and checked me in. When we did check in, there was trash in our trash can. We went to get bottled water out of the vending machine, and that was "sold out". I know the room was inexpensive, but I think customer service and a clean room are still good and reasonable requirements for a hotel stay. Read moreGenuine Hotels.com guest review
"airport convenience with parking"
I stayed the night before an early morning flight. relaxed because no worries about morning traffic or other unexpected delay.Genuine Hotels.com guest review
"Food hotel close to airport"
Good hotel close to airportGenuine Hotels.com guest review
"No hot water"
Needed a hotel to stay at for one night after a late flight arrival. I had called about late check in an they said no problem. When I got to the airport I called for a shuttle to pick me up and that went fine. I got there and checked in. After I was all checked in and they lady handed me my key, she said "I should let you know that the hot water broke […] and it won't be working until sometime tomorrow". It was after midnight and would have been difficult to try to cancel and bail out to find another place to stay at that point. I asked what time tomorrow? Will I be able to take a warm shower and she replied "I have no idea". I probably should have spent an hour to move to another place but was dead tired and had to be up and out of there at 9am. So the room was decent, but a little noisy from road noise. Had to use cold water to wash up a little and shave. I was just waking up when the maid came knocking for "housekeeping" service at 8 am. Not cool. When I went to check out there was nobody working the front desk. I was going to ask for a discount. I saw a pile of keys left there by other guests who were not able to check out either. I left my key in the pile and headed out. Read moreGenuine Expedia guest review
"Great place but"
My only complaint is that when I checked in I found out there was NO hot water. So I couldn't get a shower which thankful wasn't a huge deal. Other than that it was a great place to stay!Genuine Hotels.com guest review
Nice hotel, clean with friendly staff. Stayed 3 nights and the maid service was great. Even the door stop in the bathroom was repaired without notifying the front desk.Genuine Expedia guest review
The room was a bit small the breakfast not so good but the price was right...you get what you pay for.Genuine Hotels.com guest review
"Good value w breakfast"
No complaints. Good price with a decent breakfast. Fruit,yogurt,waffles,sweets,hard boiled eggs,oatmeal,cereal,coffee,juice & tea.Genuine Hotels.com guest review
"Everything was ok.."
The receptionist was awesome! I think her name was Kerri or something like that. Pop machine didn't work so she have my son a soda from the employees fridge! Ice machine didn't work so she got us some ice. Pool was fine .. The room it was subpar.. It was clean but the room was on the street side and you can't close the curtains so the lights from the […] passing cars Were shining in our room all night, my son and I got very little sleep. Which hurt him the next morning at his wrestling tournament! The room was also very hot.. It was February and we had the ac on.. Overall it was ok.. If your going to stay here and sleep is important ask for a room not facing the street! Read moreGenuine Hotels.com guest review
"easy access to airport"
rooms was amazing, nice size, clean and quiet. Slept well, had breakfast and simply walked out the door to catch the shuttle to the airport. My experience was very nice and I would return as well as recommend to othersGenuine Expedia guest review
"great experience and value"
I had a great experience at this hotel and would definitely stay here again. Room was very clean and comfortable. The hallway wreaked of cigarette smoke as soon as you stepped off the elevator, but there was no smell in the room so it was fine. Shuttle service was reliable with friendly drivers, but you should give the hotel a head's up in advance if […] you're going to need it during peak hours. Shuttle stops at both the airport and the rental car hub, which is extremely helpful because the rental car hub is farther from the airport than they advertise. The continental breakfast is limited to cereal, bagels, toast, yogurt, fruit, and a waffle station; no hard-boiled eggs like other continental breakfasts at other hotels. It's also first-come first-serve so it's good to go early; they do not restock if something runs out. Staff were all friendly and helpful. Read moreGenuine Hotels.com guest review
"Could have been better"
I have stayed at several best westerns and this one was very messy. Impersonal, paid for a suite and got a reg room, drivers were rude.Genuine Hotels.com guest review
Hotel was great for the price. Staff was nice, continental breakfast was good (not just fruit and granola bars like some places), pool and fitness center (even had a universal machine) was well maintained. Stayed the night for the Home and Garden show at the I-X Center and was able to take a free shuttle there and back saving us $8 more from parking […] there. Just a 20 minute drive to downtown for the night before as well. Read moreGenuine Hotels.com guest review
Very nice. Will go again. Worth the trip. Very greatGenuine Expedia guest review
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