"O K Hotel"
No hotels nearby to have variety meals,though they have hotel delivery system ,no access to the shoppingt malls or any mart , ,Advantages are it is near to the airport and have shuttle services but only hourly.he shuttle drives were very pleasingand cordial.Genuine Expedia guest review
It was so comfortable.Genuine Hotels.com guest review
"You get what you pay for"
1. I booked a 'smoking' room but they were all taken and front desk suggested that I just go 'outside' to smoke. 2. The room was very nice, comfortable and clean. And yes I went outside to smoke! 3. The swimming pool...oh yikes it was so cold you couldn't stay in...heated pool (?) I think not. Over all especially considering the price...it was well […] worth the money. Read moreGenuine Hotels.com guest review
prepare more hot stuff for breakfast. that would be wonderful.Genuine Hotels.com guest review
"short shuttle to airport"
I found the staff at this Best Western to be very helpful and friendly, and the room was clean and decorated nicely. I agree with some of the other reviews that the cigarette smoke smell in the hallways was almost overpowering, but the smell didn't extend into the room. Unfortunately, I had a room on the front side of the hotel and was disturbed by […] the sound of the traffic on the street all night long. If I had stayed longer, I would have asked to be moved to a room on the back side of the hotel. The breakfast buffet was normal fare for most hotels these days. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"excellent staff support, clean"
The entire staff presented themselves in a friendly, supportive manner. Very professional and caring. The hotel was clean, neat from the parking lot, entrance, breakfast area,elevator, floors and room. The room and floor was quiet and convenient. The breakfast choices provided healthy options with fruit, yogurt, eggs, bagels, as I can not eat any sugar. […] I didn't use the pool, but walked in to stretch my legs and it appeared, clean and would be fun, if I had my kids with me. The hotel was right off the highway, easy to find, near by many attractions if I had chosen to leave. Able to order in food, which I prefer, close to restaurants to walk. The price was very reasonable for two night stay. Perfect for my budget. I would recommend. Co-workers stayed the follow night and expressed similar reflections of their experience. Tammy Read moreGenuine Hotels.com guest review
The room was really good! The breakfast isn't like a buffet that you usually find in other hotels, there isn't much options, but its fine for a short stay and traveling. The shuttle doesn't run every X minutes, so beware to have their phone and call them for pick up once you're done at the airport.Genuine Hotels.com guest review
"Nice clean hotel"
Nice pool area but needs more chairs around pool area. Nice breakfast area with many items (fruit, waffles, and cereal).Genuine Expedia guest review
"not thrilled, but good price"
When I arrived, tired from a 4.5 hour drive, the front desk clerk was shouting into the phone at another guest regarding his registration. He didn't even look at me or acknowledge me. After about 10 minutes, he hung up. He finally looked at me and then the phone rang. I asked him to please check me in, as I was tired and I had two kids with me. He became […] irritated with me and said he was doing the best he could. He took the other call, but put them on hold and checked me in. When we did check in, there was trash in our trash can. We went to get bottled water out of the vending machine, and that was "sold out". I know the room was inexpensive, but I think customer service and a clean room are still good and reasonable requirements for a hotel stay. Read moreGenuine Hotels.com guest review
"airport convenience with parking"
I stayed the night before an early morning flight. relaxed because no worries about morning traffic or other unexpected delay.Genuine Hotels.com guest review
"Food hotel close to airport"
Good hotel close to airportGenuine Hotels.com guest review
"No hot water"
Needed a hotel to stay at for one night after a late flight arrival. I had called about late check in an they said no problem. When I got to the airport I called for a shuttle to pick me up and that went fine. I got there and checked in. After I was all checked in and they lady handed me my key, she said "I should let you know that the hot water broke […] and it won't be working until sometime tomorrow". It was after midnight and would have been difficult to try to cancel and bail out to find another place to stay at that point. I asked what time tomorrow? Will I be able to take a warm shower and she replied "I have no idea". I probably should have spent an hour to move to another place but was dead tired and had to be up and out of there at 9am. So the room was decent, but a little noisy from road noise. Had to use cold water to wash up a little and shave. I was just waking up when the maid came knocking for "housekeeping" service at 8 am. Not cool. When I went to check out there was nobody working the front desk. I was going to ask for a discount. I saw a pile of keys left there by other guests who were not able to check out either. I left my key in the pile and headed out. Read moreGenuine Expedia guest review
"Great place but"
My only complaint is that when I checked in I found out there was NO hot water. So I couldn't get a shower which thankful wasn't a huge deal. Other than that it was a great place to stay!Genuine Hotels.com guest review
Nice hotel, clean with friendly staff. Stayed 3 nights and the maid service was great. Even the door stop in the bathroom was repaired without notifying the front desk.Genuine Expedia guest review
The room was a bit small the breakfast not so good but the price was right...you get what you pay for.Genuine Hotels.com guest review
"Good value w breakfast"
No complaints. Good price with a decent breakfast. Fruit,yogurt,waffles,sweets,hard boiled eggs,oatmeal,cereal,coffee,juice & tea.Genuine Hotels.com guest review
"Everything was ok.."
The receptionist was awesome! I think her name was Kerri or something like that. Pop machine didn't work so she have my son a soda from the employees fridge! Ice machine didn't work so she got us some ice. Pool was fine .. The room it was subpar.. It was clean but the room was on the street side and you can't close the curtains so the lights from the […] passing cars Were shining in our room all night, my son and I got very little sleep. Which hurt him the next morning at his wrestling tournament! The room was also very hot.. It was February and we had the ac on.. Overall it was ok.. If your going to stay here and sleep is important ask for a room not facing the street! Read moreGenuine Hotels.com guest review
"easy access to airport"
rooms was amazing, nice size, clean and quiet. Slept well, had breakfast and simply walked out the door to catch the shuttle to the airport. My experience was very nice and I would return as well as recommend to othersGenuine Expedia guest review
"great experience and value"
I had a great experience at this hotel and would definitely stay here again. Room was very clean and comfortable. The hallway wreaked of cigarette smoke as soon as you stepped off the elevator, but there was no smell in the room so it was fine. Shuttle service was reliable with friendly drivers, but you should give the hotel a head's up in advance if […] you're going to need it during peak hours. Shuttle stops at both the airport and the rental car hub, which is extremely helpful because the rental car hub is farther from the airport than they advertise. The continental breakfast is limited to cereal, bagels, toast, yogurt, fruit, and a waffle station; no hard-boiled eggs like other continental breakfasts at other hotels. It's also first-come first-serve so it's good to go early; they do not restock if something runs out. Staff were all friendly and helpful. Read moreGenuine Hotels.com guest review
"Could have been better"
I have stayed at several best westerns and this one was very messy. Impersonal, paid for a suite and got a reg room, drivers were rude.Genuine Hotels.com guest review
Hotel was great for the price. Staff was nice, continental breakfast was good (not just fruit and granola bars like some places), pool and fitness center (even had a universal machine) was well maintained. Stayed the night for the Home and Garden show at the I-X Center and was able to take a free shuttle there and back saving us $8 more from parking […] there. Just a 20 minute drive to downtown for the night before as well. Read moreGenuine Hotels.com guest review
Very nice. Will go again. Worth the trip. Very greatGenuine Expedia guest review
"1 Week Stay"
The Staff is excellent and always courteous. Checking in and out was easy, and I was able to obtain supplies easily The TV programming is decent Water pressure and temperature was great.Genuine Expedia guest review
This hotel is a bargain for the price. Clean facilities, new appointments, and modern facilities. Perfect for overnight stay.Genuine Expedia guest review
It was close to the airport and we had no problem what we came home for a ride back to the hotel to pick up our car.Genuine Hotels.com guest review
"Excellent Hotel at a Reasonable Price"
If I had to find one negative thing to say, it would be that the parking lots are a bit far from the main entrance, which isn't great when it's freezing cold and icy out. Other than that, the hotel staff was courteous and pleasant, check-in was simple, our room was spotless and very well appointed, as was the breakfast room in the morning. Check-out […] was also simple and quick and the location was excellent for dining and shopping and only minutes from the freeway. We would definitely stay here again. Read moreGenuine Hotels.com guest review
"nice hotel near the Cleveland airport"
Room was clean, is near Cleveland Airport and I X Center. only had one complaint, It was a real busy weekend. And the complementary Break face started at 6.00am and personnel that worked the area did not show up until 8:30 and things were really low at that time. Some quest did not have much to choose from.Genuine Expedia guest review
The staff was very nice and helpful. We were impressed with the free breakfast, you could make a waffle, had eggs to make something and plenty to choose from such as bagels, yogurt, muffins and more. It's was very clean and the pool was very nice. The hotel had plenty around it if you wanted to eat out, shop or find something for entertainment. We were […] there for testing purposes and they let us know next time to let them know and they have a special rate for those needed lodging while needed the services of the Cleveland Clinic. Super stay!! Read moreGenuine Hotels.com guest review
"Perfect overnight stop"
Good value for the price; very comfortable and clean. Breakfast had lots of selections, starting at 6 am. Shuttle service to and from CLE airport was awesome (it is best to call from airport to pinpoint timing and pickup spot). Frig, TV and WiFi in room were much appreciated. Two restaurants are just across a street- Bob Evans and Goody's. I loved the […] menu at the latter, including the Greek specialties. Would stay at this BW motel again in a minute. Read moreGenuine Hotels.com guest review
"NICE MOTEL CLOSE TO CLEVELAND AIRPORT"
I USED MOTEL FOR PARK AND FLY FROM CLEVELAND AIR PORT. WORKED WELL IT IS VERY CLOSE AND MOTEL WAS VERY CLEAN.Genuine Expedia guest review
"Comfortable stay in the cold weather."
We found the bed comfortable, the staff friendly, and the amenities modest but nice. It was a bitterly cold weekend, so we spent a great deal of time in our room; we were not disappointed.Genuine Expedia guest review
"short business stay"
Great room, great price, great service. Staff was super friendly and compensating, one of the best stays I've had in a while! Room was huge, excellent, with fridge and microwave, couldn't have been better!Genuine Hotels.com guest review
"Comfortable, inexpensive, close to airport"
Nothing fancy, somewhat older hotel, have stayed here several times, rooms have been clean and comfortable, staff friendly and helpful each time. If you're looking for plush and posh, this isn't the place. For the price, it is a good value. No on-site restaurant, but they do serve a light breakfast buffet, and there are at least two restaurants within […] walking distance. Read moreGenuine Expedia guest review
"I will return"
The beds were very comfortable. The windows sweat alot so you have to ask for extra towels to lay on the window sill so it doesn't drip onto the heater.Genuine Hotels.com guest review
I would stay there again very nice and in a very good locationGenuine Hotels.com guest review
"Conveniate and clean"
The hotel personnel were very friendly and helpful. Couldn't ask for nicer people. From the front desk to the maids. Close to the airport. Hotel sets right off Route 71, which is the main route into Cleveland.Genuine Hotels.com guest review
"Great clean, comfortable hotel, bad neighborhood"
If you need to stay by the airport, this is a great place: very clean, comfortable, rooms are very nice. If you don't have to be by the airport, I would find a place in a better neighborhood. There are limited food options around and you're pretty much left with gross fast food. If that's your thing, book away. Otherwise, I'd probably stay elsewhere […] next time, since my business was not airport-related. Read moreGenuine Hotels.com guest review
My wife and I had a very early morning flight so we were looking for somewhere close to the airport with a shuttle service. We also want to drop off our rental car the night before. The gentleman at the desk asked the right questions offered to have us picked up at the car rental office eliminating the need to take a shuttle to the airport that night. […] The next morning we were shuttled to the airport at 4:30am. Both drivers, and the gentleman at the desk were very friendly. This staff were the highlight of our trip. We have stayed many places around the world and their service was top notch. The room was dated and in need of maintenance, however clean and comfortable. Two thumbs up! Read moreGenuine Hotels.com guest review
After learning our flight wouldn't arrive until midnight, and didn't want to trouble anyone for a ride at such a let hour, we decided to book a room at The Airport Inn. It was a smart decision and the fact that the staff, condition and comfort of the room were all excellent made it all the better! We would definitely recommend this Airport Inn!Genuine Expedia guest review
"Nice hotel, pleasant stay"
Nice hotel, pleasantly decorated. Manager was a bit abrupt, breakfast was adequate - nothing special. Bed was okay, not extremely comfortable.Genuine Expedia guest review
The staff was super nice and helpful. The shuttle was on time for both drop off and pick up. Our room was clean and had plenty of outlets, useful for our phones, laptops, etc. Free internet as promised. Very close to the airport. We used park and stay and it worked out perfectly for what we needed it for.Genuine Expedia guest review
1st - this hotel advertises 24 hour airport shuttle service; the reason I selected it. After arriving at the Cleveland airport, 10:50 PM, I called to arrange shuttle and was told one would be arriving within 15 mins. I waited 35 mins, along with another individual, and called again. This time I was told the night driver failed to show up for work and […] that there would be NO shuttle. The desk clerk was most apologetic, clearly this was not her fault, and we were instructed to take a cab at the hotels expense. It was necessary to go back into the airport/arrivals area and arrange a taxi. While the cost was covered, it was most inconvenient to wait outside at the shuttle stop - especially this time of year - and to arrive at the hotel close to midnight, 2nd - the room I was given smelled terrible!!! I believe something had been left to rot in the refrigerator. The frig had been left open, I assume to air out, but the smell permeated the room. I went back to the desk to request another room, but it was now very late and I did not find the desk clerk. Read moreGenuine Expedia guest review
"Convient & clean"
Very SatisfiedGenuine Hotels.com guest review
It's OK. Nutshell- no reason not to stay there; it's not scary or unclean or anything like that. They took our dog for an extra 20 bucks, so there's that. The price is, or should be, great. It is what it is, essentially, an 80s era middle-value hotel. It's not prepossessing from the outside and isn't modern in any sense (the main doors open outward […] onto a small sidewalk, then there's a curb so getting the luggage cart through them requires some thinking....) however it's clean, safe, comfortable the staff is responsive and the breakfast isn't any different than what you get at most hotels at this price point. You['re not thinking about staying here because you're honeymooning (probably). It's OK , TV works internet works remote works water is hot etc etc you won't feel the need to flee in the morning and you won't remember it five minutes after you leave. Read moreGenuine Hotels.com guest review
There is no longer a hot tub. The breakfast was poor, with very little choice. Staff were present but not overly helpful. Will look for another hotel when I sm in town.Genuine Hotels.com guest review
"Nice Place at a Great Price"
Arrived late with a reservation. Front desk staff were very pleasant and helpful. Room was very nicely refurbished - very roomy, fresh and attractive. Bathroom was large and also recently refurbished. Could have been a bit cleaner, but it was sufficient. Tub was a bit small and showed its age a bit as well. Beds were very comfortable. Room was really […] quiet and dark and we had no airport noise. Breakfast was good - fresh waffles were awesome. Bagels, cereal, donuts. Not fancy, but fresh and good. Staff made sure the breakfast bar was maintained. Checkout was easy and front desk staff were great. Overall, a great value! Read moreGenuine Expedia guest review
"An OK hotel for just passing through."
Nothing fabulous about this Best Western. Needs some updates and maintenance. We are from PGH. and frequently like to come to Cleveland for concerts. It was OK for an overnight stay. The bed was extra, extra FIRM. Was not happy about that at all. Staff was friendly. Price was OK I guess.Genuine Expedia guest review
"Close to the airport"
Very good, staff was very helpful and nice. Will stay there againGenuine Hotels.com guest review
"No insulation against noise"
We had specifically wanted this hotel for the indoor pool. Disappointed with that, too long to explain. Room was decent, but the sound coming from out in the hallway and from other rooms could be heard at all hours. Which meant the building is not well insulated for sound. There was no point in calling down to the front desk all night as there is no […] security to ward against this. The bed was horrible. Nothing worse then laying in a bed that you can feel the edges poking all around the sides of the mattress. Overall, disappointed with what we spent. Read moreGenuine Expedia guest review
My stay was ok but the facilities was subpar. I first have to say the staff was excellent. The room was clean upon entry, but was not cleaned property while there. One afternoon we returned to find the light on in bathroom and towels replaced but bathroom uncleaned. The breakfast was just ok. Not quite as I thought. There was reallt no lobby. Just a […] couple of chairs in front of the main desk. Because of the , we had to drive a ways to get something to eat. There was a couple of restaurants but not much. So again just ok Read moreGenuine Expedia guest review
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