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"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
"great deal for your money"Reviewed by a Hotels.com guest on May 2, 2012
Fantastic deal for your money. The confirmation from hotels.com said that our room had ocean, pool and garden view.... it didn't. The view was just trees. We had booked a king size bed but got 2 queens instead so that was disappointing but over all a great place. Men need to bring long pants if you're planning on eating in the a'la cart restaurants. The buffets are great, a'la cart is ok.
""Reviewed by a Hotels.com guest on May 2, 2012
I loved the hotel and the service is wonderful, however I was really disappointed in the beach. We had to travel to another Palace resort to swim in the ocean and take pictures. But that is my only complaint.
Location.
Positioned between the calm blue waters of the Caribbean and Nichupte Lagoon, the Omni Cancun Hotel and Villas All Inclusive is located in Cancun, Mexico. Just one kilometer from the El Rey ruins, the resort is three kilometers from shopping and dining at Plaza Kukulcan. Located on the northeastern tip of the Yucatan Peninsula, Cancun has become one of the most popular vacation destinations in the Caribbean. This hotel is located near many of Mexico's Mayan ruins. There are many outdoor activities close to the property, including windsurfing, parasailing and boogie boarding. The Iberostar Cancun Golf Course is one-half kilometer from the property, and there are many places to play beach volleyball. The waters near the resort are generally calm and ideal for swimming. Beach cabanas are available (surcharge), as are sun loungers/chaise lounges, and umbrellas.
Hotel Features.
There are nine restaurants and five bars on-site. The large, L-shaped pool features a swim-up bar and can be found on the top level of terraced sundecks that overlook the sea. A lower-level pool features waterfalls and a separate children's section with a 25-person spa tub adjacent. A 40-person spa tub is located beachside and features a swim-up bar with stools and rope swings. Poolside sun loungers/chaise lounges and towels are also available. The resort's Omni Spa offers a number of relaxing treatments including massages, body wraps, and body scrubs, as well as a spa tub and mud bath. The spa's fitness center has weights, cardiovascular machines, and steam rooms. Complimentary services and amenities include Spanish lessons, pool aerobics, and dance lessons. Pilates and yoga classes are also offered on site. Guests under 16 are not allowed in certain recreation facilities. Wireless Internet access is available for a fee. 7 meeting/conference spaces are located on the property. The 24-hour front desk can assist with concierge, dry cleaning and tour assistance.
Guestrooms.
Connecting or adjoining rooms are available. All accommodations feature furnished balconies or step-down sitting areas with large windows offering water views. Villa-style units have kitchens and all units have wireless Internet access (surcharge), minibars, and premium bedding with cotton sheets. Other amenities include in-room safes and cable television with premium and free movie channels.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This condo is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as sailing. Please note items that are not included; these require a surcharge.
Food and beverages
All rooms at this resort include the majority of amenities, activities, and gratuities in the rate. Guests will not be charged extra for meals, drinks, gratuities, or use of water-sports equipment. See below for more details.
All-Inclusive food and beverages:
Scroll down to the Dining section for restaurant/menu details.
All-Inclusive activities
Water sports:
Land sports:
All-Inclusive entertainment:
Not included:
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The resort's Omni Spa is a refuge for relaxing, rejuvenating, and renewing mind and body. The 3,300 square foot spa features a state-of-the-art Cybex gym with cardiovascular equipment with personal plasma DVD players, resistance training, and free weights. A professional trainer and tennis pro are on staff for personal instruction and coaching.
The Omni also features a spa tub, mud bath and outdoor treament rooms. Facial and body treatments include aromatherapy salt glow body scrubs, detoxifying body wraps with seaweed body mask and a cellulite-firming treatment with natural clay.
The spa offers traditional Swedish massage, sports massage, aromatherapy massage, and the Sun and Moon Light
Relaxing Massage. Steam baths, manicures, pedicures, a full-service beauty salon, and ladies' and men's lounges complete the experience.
Guests under age 16 are not allowed in the spa.
La Paloma - Air-conditioned poolside restaurant with colorful Mexican decor and garden views. Breakfast and lunch buffet. Nightly themed buffet dinners in La Paloma include Mexican, Oriental, Arabic/Mediterranean, Italian, Chef's Night, Barbeque, and Caribbean.
Da Vinci - Intimate, air-conditioned, fine-dining restaurant and bar serving à la carte dinners Friday-Wednesday. Decor featuring murals honoring Leonardo da Vinci, as well as garden and pool views. Reservations required. Dress code: Long pants, collared shirts for men. (No jeans, sandals.)
Guests may dine at Da Vinci 1 night for minimum stay of 3-4 nights, 2 nights for stays of 5-6 nights, and 2 nights for stays of 7 nights. Children 12 and under are welcomed for the 6 PM seating only.
Pool Grill - Swim-up bar and poolside grill. Pizza, nachos, burgers, hot dogs, sandwiches. Open from late morning to early evening.
Lobby Bar - Bar/lounge with wood ceiling, big-screen TV, live music or karaoke in evenings. Open from late-morning to 1 AM.
The Leisure Activities Team offers daily activities, including aqua aerobics, beach volleyball, water polo, and trivia games. Pilates and yoga classes are also available on site. The Kid's Club offers children 5-12 their very own place to play, explore, learn, create, and make new friends!
Guests can also enjoy a tennis game or basketball or volleyball on the hotel's two multi-sports courts, both lit for night play.
Guests will not be charged for the majority of recreational facilities and activities listed below (scroll up to the All-Inclusive details section for more information).
An L-shaped activities pool with swim-up bar lies at the top level of sunbathing terraces overlooking the sea. The pool spills into an irregularly shaped lower-level pool measuring approximately 55 by 36.5 meters (60 by 40 yds) and containing waterfalls, tile lounging beds, and a separate children's section. Adjacent to this pool lies a blossom-shaped spa tub accommodating 25 guests. Poolside sun loungers/chaise lounges are also available.
Staircases lead down from the lower-level pool to the resort's 200-meter (219-yd) beach frontage, which is furnished with thatched-roof palapas for shade. Beach cabanas are also available (surcharge), as are sun loungers/chaise lounges, umbrellas, and towels. Arrayed at the back of the beach are a palapa, faux-rock waterfalls, and Kuku's Bar, which features a 40-person spa tub with bar stools on one side and rope swings on the other.
An independent water-sports center, AquaWorld, provides boogie boards at the resort. AquaWorld's main center is a marina located 1 km (0.75 mi) away on Nichupte Lagoon. Guests may use paddle boats, kayaks, windsurfers, AquaTrikes, and sailboats, at the marina. All guests can book AquaWorld's scuba-diving classes at the resort for surcharges. AquaWorld also arranges scuba-diving excursions, fishing trips, parasailing flights, and personal watercraft rentals.
The nearest golf course is at the Hilton resort 0.5 km (0.5 mi) away. The course includes a driving range, a pro shop offering club and shoe rentals, and a resident pro for instruction.
The recreational activities listed below are available either on site or near the resort; fees may apply. Guests under 16 are not allowed in certain recreation facilities.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Beautiful hotel"
Great hotel, lots to do and eat and great beach location. Highly recommend.
Just Ok. The hotel was full of kids (12-15 yr olds)... which was a little annoying.
"Beautiful and well-maintained"
Highly recommend. An older hotel that has been extremely well maintained and is pristine. The staff is friendly, helpful, and efficient. Multi-level pools and large beach expanse give plenty of space to "spread out"; even if the hotel is filled to capacity, there is always a lounge available at poolside. Especially appealing to my family were the sushi […] and taco bars. The beachfront restaurant serves tasty breakfasts and lunches, and the swing bar w/jacuzzis makes a fun spot to hang out with friends when some time out of the sun is needed. Read more
"We will stay at the Omni again!"
We would highly recommend this hotel....the staff was exceptional. My mother fainted during breakfast (she had an overnight flight and was dehydrated) The Omni staff called EMT's and even had a Dr. on call come in to check on her. They went above and beyond to make sure whe was okay. The manager even called our room the next day to see if we needed […] anything. I have never seen such caring treatment of a guest. The hotel is beautiful, clean and safe....close to everything in Cancun. We will got back for sure. Read more
"Nice for the Price"
Nice hotel, nothing extravegant but the price was right and the staff was wonderful. Only complaint is the bar jacuzzi on the beach was not as hot as it should have been.
"Omni in Cancun"
The Omni in Cancun is located along the hotel row that is 27 km long, that has many hotels located next door to each other. Check in was easy and fast, took no more than 2m to be completed. Our room was on the lagoon side, facing Cancun. Room was clean and well equipped. Facility was in good shape, pools looked spectacular, 3 restaurants located in […] facility, beach was nice and good shape too, we got there near sundown so did not see during day, flew out the next am. Read more
"Well done"
I really like this hotel, they have a great hot tub bar near the beach. Genius! Rooms are great, views are awesome either way...I like the lagoon view. Food is really good there, but could be a little better. They never change the menu and always have the same stuff year to year. They do a daily theme like Italian or Mexican, but that is it. In my opinion […] they need to turn Da Vinci's into a world class restaurant. (Bigger wine List, larger variety of prime cuts, more fish options, ect) Pool is impressive. The bar tenders and waiters work really hard to make sure you are happy, and that is a huge thing in a resort. Have computers free to use the internet, a bonus. Read more
"omni resort"
the only caomplaint i have is the food was not that good. the best meal was breakfast.
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"Great Experiance"
My wife and I truely enjoyed our stay. The breakfast and lunches were excellent. The rooms were very nice and had a wonderful view. The service was great!. We will be back!
"OMNI cancun"
very expensive, you can get better hotels that this and cheaper
"Cancun and comfort"
This guest did not leave a comment.
"I will allways stay at this hotel from now on"
The hotel was incredible, our stay, although short was great. The staff went out of their way to be helpful. You can tell that service to them is king. The room was clean and had a great lagoon view. The price could not be beat. I will not stay anywhere else in Cancun.
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"I will defiantly return!"
We got more than what we expected everything was great. we are already planning our next trip with the whole family.
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"Great hotel"
Very nice hotel. Every thing is very clean and the junior suite was spacious and very nice. Nicely reconstructed beach. Pools and hot tubs that always had enough space. It is relatively quite, especially at night. Bus stop right outside so very easy to get to things. It is a fair distance from the clubs and bars. Would definitely recommend it.
"Pretty Good Value"
Overall feel like we got a good value. Because the hotel was not very full, we were upgraded from a regular lagoon view room to a junior suite ocean view. However, there was no access to the water from the beach. Sand had been washed away, leaving only large rocks on the beach. The rooms were very noisy. We like to stay out and party too, but when we […] did get to bed we could hear doors slamming and furniture (chairs) sliding around all night every night. The view was beautiful. Room was clean and service was great. Read more
"Nice relaxing vacation"
We were 2 weeks in Mexico and at the end we took 3 days with all icluded in the Omni Cancun. The hotel is nice not giant 2 big pools very nice room is clean and spacious with nice balconey All inclusive: food is nice but not s.t to talk to mamy about :-) alcohol is not that great as most of teh bars spread around the hotel compound have basic quality […] drinks margaritas and cocktails are very very low in alcohol if you go to the Loby bar they have good alcohol but they hide it behind the normal bottles so you have to ask for it the all inclusive is rather expensive if you don't intend to goorge on food and drinks but if you do not take all inclusive the prices are very expensive and since u are in a rsort you will not go out beach is beautifull in summarry : nice getaway!!!! Read more
"Outstanding Hotel, Great Experience"
Hotel staff were wonderful, friendly and very accomodating. Very efficiently run hotel. I give this Hotel my highest recommendation. I will absolutely visit here again.
"The omni cancun"
Very clean, nice hotel right on the beach. Loved the beachfront grill for breakfast & lunch. We stayed for 2 nights and did not get the "all inclusive" package and things got a little pricey...($$$ for a coke or bottled water, etc...) but would recommend.
"One Night Experience"
My second stay at the Omni. I stayed only one night but the check-in was not a problem; staff were courteous and friendly and on a busy Saturday they had me in my room within the hour. The hotel looks like it is well maintained and the balconies are private with a fair amount of room- not huge but comfortable. If you have an ocean view you can see a […] fantastic sunrise. Rooms look like they are cleaned with care. It's worth returning. I didn't have the all-inclusive plan so I can't comment on the cuisine. Read more
"recomendo"
Adoramos o Omni ! Muita mordomia na piscina e na praia ! O restaurante japones da piscina é exelente, as jacuzzis são perfeitas, a equipe de entretenimento super gentl. Voltaria sem dúvidas.
"cuidado con los robos"
desafortunadamente cada vez se requeriran cajas fuertes de mayores dimensiones para depositar ahi todos tus valores , ya que durante nuestra estancia nos fue sustraido de la habitacion un Ipad, deslindandose el hotel de toda responsabilidad por no haber guardado el ipad en la caja fuerte ?? Tomen sus precauciones
"This hotel is the best"
Everything in this hotel is perfect, service perosnalen are friendly, the management is helpful and professional. The only thing that bothered my kids at night was the high noise level in the parties on the pole areas. I really recommend this hotel.
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"Muy buena opcion."
Lo bueno; las habitaciones, las piscinas. La malo; la playa
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"buen hotel en cancun"
una buena experiencia visitarlo la atención del personal es muy buena
"Best of all hotels"
This guest did not leave a comment.
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