"excellent hotel and beach"
A very relaxing experience with a great room and view of the pools and beach. I could see the activities from balcony.Genuine Expedia guest review
Not much to nit pick about, the hotel is very nice. Everything was very clean, the staff was very friendly. There was a nice variety at the buffet every night. If there was anything I could change it would be more shady areas around the pools. I also liked that the sells staff wasn't super pushy about getting you to look at their vacation deals. That […] is always a bummer. Read moreGenuine Expedia guest review
Was the best vacation I've been on, when they say everything is included, they mean it. Staff was excellent, never wanted for anything, will def be back!Genuine Expedia guest review
The Omni hotel was wonderful! Everyone was so friendly and out going. Felt very welcomed and everyone was willing to serve you and give you the best experience.Genuine Expedia guest review
Hotel was good, but during our stay, the main swimming pool was close for repair... Nothing on expedia told me this important information! Beach is super!!!Genuine Expedia guest review
"It's really awesome!!"
The omni hotel is the best hotel in Cancun, I believe. First of all, the location is perfect. This place is kind of far away from the main area which has shopping malls and night clubs, but, instead, it's closer to the airport and in direction of the Chichén Itzá, so you can get back to the hotel! Second of all, all facilities and even standard rooms […] in the hotel are excellent. It's so clean and fancy. When it comes to meals, they have a different international cuisine in the buffet style to each day of the week like Friday is Asian food and Monday is Mexican food. Plus, there is a large variety of the stuffs and everything is tasty. So you wouldn't get tired of those meals. Finally, they actually guaranteed our expectation. High level of customer service. They are friendly, trained well and was caring the customers all the time. If you are planing to visit Cancun and want to spend good time, Omni hotel would be the best! Read moreGenuine Expedia guest review
"Omni Resorts Vacation - 2013"
We checked in on 9/14/13 for five days- Staff was VERY accommodating. Overall, the place was fantastic, however, we did not really enjoy the food. Never heard of chicken wings served with mustard and catsup. Room service was GREAT - they were probably happy to see us leave. Staff at the pool/sushi bar were are favorites - cannot remember their names […] but they always remembered ours and we never had to ask for anything! plus, we REALLY enjoyed the trivia games - would DEFINITELY recommend and would love to come back. Weather could have cooperated a little more but we made the best of it with the help of the OMNI staff! Thank you all for a great vacation! Read moreGenuine Expedia guest review
"Great hotel - Very close to beach and attractions"
We stayed in a Lagoon View room, it was very spacious and the view was very nice. The bed was firm, which I love and the pillows were comfortable. The room itself was very clean and the mini fridge was stocked daily. The hotel itself was also very clean and the staff was very friendly. The onsite restaurants (Viva Mexico, La Paloma, DaVinci & Pina Colada) […] were all very good. The buffet food was decent, if a little bland, but nothing a little salt and pepper couldn't fix. I understand they need to cater to different tastes from people all over the world that visit, so it wasn't a big deal. The pool and hot tubs were great, the beach was very clean. My only complaint would be the "vacation club" salespeople that bother you in the lobby. I did sit through their 90 minute presentation and was given a gift to use while there for my time, but was also told they wouldn't bother me the rest of my time there, but whenever I walked by the lobby (which was a lot) they would try to sell me something else, so I felt like I had to look over my shoulder to avoid them the rest of my vacation. Read moreGenuine Expedia guest review
"For sure worth it"
Great hotel. Plenty of pools. Right on the beach. Variety of on-site restaurants made our 7 day stay enjoyable. Very clean. Almost overly helpful staff.Genuine Expedia guest review
"boring but clean"
not to much to do in hotel,but the staff is very nice persons,Genuine Expedia guest review
"Easy to get to, close to the beach!"
Take $11 shuttle, easy check in, very helpful staff, all you can eat food & drinks.Genuine Expedia guest review
Fantastic service. While on the beach/by the pool, not an hour passed without being asked if I wanted a drink/food, and not at all in an annoying manner. Great food and great variety for my 5-day stay.Genuine Expedia guest review
"A Beautiful Stay in Paradise"
The purpose of this trip was to relax as a couple and do absolutely nothing. We were very well pleased at the fact that we had everything we needed right inside this resort. We were totally pampered by the staff from day one and of course the beautiful weather and the magnificent ocean were espectacular. We have travel to Cancun several times in the […] past and have always stayed at different resorts. We have also done all the possible touristy activities there are. And from this trip we can say that a complete plus to the Omni was the diversity of the guests. There were people from all over the globe from all age groups! Everyone was having a great time! We did not have to deal with noisy or drunk guests and everyone seemed to be experienced travelers :o) Two hotel staff worth mentioning: Carlos who was our server at La Paloma Restaurant for breakfast and Adriana who at the Lobby bar in the evenings deserve to win a medal! They made our day each day and we would go back to the hotel simply because they work there! Both took the time to know what he liked and to make sure that we were spoiled and carefor at every second. It truly felt like walking into paradise knowing that you had to do no thinking and only enjoy yourself :o) Read moreGenuine Expedia guest review
"Great food and entertainment. Internet costs $14"
Pros Great food and drinks Excellent entertainment nice beach like any other place on the strip Cons Extra cost to have wireless internet Floors in rooms are pink Beach beds, hammocks, and sun shelters not included to regular guests (extra charge) When taking a cab, walk to the main street to find a better deal. Like most hotels, they get a cut […] of the cab when called to the hotel. A cab from here to the airport is $35 when the hotel calls. On the street just out front of the hotel, a cab costs $15-$20 Read moreGenuine Expedia guest review
Staff went out of their way to please us and we where spoiled. I hated to leave. Rooms clean and comfortable. Rained two days out of our stay but no issues from rain. Food was average and I have no complaints.Genuine Expedia guest review
"Love it. Good for kids"
Sevice at beach is wht I like. Other hotels don't have bars on beach. They hve twoGenuine Expedia guest review
"Omni cancun August aniversary"
Absolutely great week in cancun!! The hotel staff was extremely friendly and the service was great. Restaurants had good selection of food and waiters were outstanding. I cannot believe more people do not give tips to them for great service?? Beach and pool were great, so were nightly shows. Only negative was the vacation sales rep trying to get you […] to buy into hotel. Read moreGenuine Expedia guest review
"Great location...easy quick beach access."
I took my daughter for her 15th birthday. We had a great week. The staff was incredible, the food was delicious, the room service was phenomenal. The only annoyance was the pressure to do the time share breakfast which we declined. The pools were clean and relaxing.Genuine Expedia guest review
"Omni Cancun Hotel and Villas - GREAT PLACE!"
The staff were all very nice and attentive. The foods tasted great. The area of the beach that is occupied by the hotel is vast. They had many huts on the beach so we could find shade just about anywhere. Rooms are very clean and has a nice sense of smell. Transportation to downtown was very close. I definitely recommend this place to all of my friends. […] I had a great time. I never wanted to leave this place. I would come back to this hotel if I have another chance of visiting Cancun again. :) Read moreGenuine Expedia guest review
"Nice resort by the beach"
Everything was amazing: staff were very decent, hotel is very nice, rooms are clean and have a nice view, variety of food restaurants.Genuine Expedia guest review
"a little rough around the edges"
I ordered room service and after an hour I called them back to check where food was. They told me it was raining--which of course I knew... it was when I called them and they quoted me 10-15 minutes. Room leaked onto my daughters bed and several other places-- especially patio doors. Lost power in my bedroom of the villa 3x's and I wasn't even using […] power at those times. One a/c unit froze over-- maintenance fixed it. I left my sandals on the beach and inquired about lost and found the next a.m. at checkout- was disappointed that staff wouldn't look to see if they were turned in. Lost and Found wasn't open yet--really? just go look! Read moreGenuine Expedia guest review
"Nice hotel to stay in Cancun"
Great food, drink, and show, and beautiful beach. Very polite staff and EXCELLENT service in pool bars and restaurants.Genuine Expedia guest review
"Great place, stay away from the time share people."
Overall it was an excellent experience. The food was very good (except for Da Vincis, more to come on that) and the bar service was excellent. We were there Mon-Fri so I can comment on the weekends. The pools we excellent, with a good mix of swim up bars for grown up kids and pools that were more geared for kids. Unless you want to waste 2 hours of […] your life listening to a timeshare pitch from the 80s, avoid the sales people like the plague. They are very pushy and a giant time suck. If it's raining and you like having fun with sales people, then I would recommend go at it. The food in the individual restaurants was excellent, the only bad meal we got was at Da Vincis. The fettuccine tasted like there was something wrong with the sauce and the steak was half gristle. Otherwise the food was excellent. Biggest complaint I have about this place is that housekeeping came at 8 and I had to call everyday to get them to come back and clean the room. Read moreGenuine Expedia guest review
Omni was a fantastic resort. I traveled there with my two brothers (all of us in our mid 20s) looking to have some fun and get away from the stress of work at home. It was definitely what we were hoping for. The restaurant choices were amazing from tacos to sushi to Italian to buffet chow. The pools were never too crowded, and the staff was great. Also, […] the staff was for the most part bi-lingual. I can speak decent enough Spanish, but, my brothers - who don't - ran into a couple situations where they needed me to translate. Some complaints are that the lobby bar didn't have bottles of water for you in the morning (just coffee set out), and the prices in the shops were outrageous - but that was expected. And the ATM was never in working order for the week we were there. Overall, the place was amazing and I'd highly recommend it to anyone. Read moreGenuine Expedia guest review
"Good hotel in the middle of the amazing beach"
Good hotel right in the middle of the amazing cancun beach. I would recomend it to everyone.Genuine Expedia guest review
"Omni was a great deal."
Food / variety were great. Bathrooms were clean. Beach was incredible. Great family size property -not too big nor too small.Genuine Hotels.com guest review
The entertainment and facilities were awesome. Everything you needed was right there at the resort. Food was great, service was good. The people and staff were very friendly. Close to airport and extra activities.Genuine Expedia guest review
"Great stay in cancun"
Staff is outstanding. From the first step off our bus, they were so accommodating. The food is great in a couple of the restaurants, decent in the others. Drinks are great at every bar there. The kuku's jacuzzi on the beach is the best. Highly recommended!Genuine Expedia guest review
"Nice All Inclusive Hotel"
My family had a great time during our stay. We really enjoyed the variety of food and great service. We are planning to come back soonGenuine Expedia guest review
"The hotel was beautiful and right on the beach"
We went with our two adult children and had a wonderful time. The Hotel was beautiful and the food and drinks were excellent. The service at this hotel was top rate. We would definitely return. We got to see the turtle hatch from their eggs and we were able to release them into the ocean. What a wonderful experience. Our hotel paid special attention […] to detail. Our beach was cleaned every morning as were the other common areas of the hotel. Read moreGenuine Expedia guest review
"Excellent Beach but...."
We have been to approx 15-20 of these resorts on the hotel strip in playa del carmen and further down, including all inclusive and European style offerings and this is by far the best beach we have seen, its powdery, no sight of sea weed and no stones in all 5 days we were there. Dont expect good food in Mexico, I have come to accept that. Hotel is […] ok, rooms need to be re-furbished, drinks weak so ask additional shots to add in. If you are going all inclusive and your flight is after 12 pm, all inclusive stops at 12 so dont expect food or drinks after 12 pm of the day you check out. Read moreGenuine Expedia guest review
We really enjoy our stay in Omni hotel. I will start from the time we checked in it took us about 5 minutes and our room was ready even thou it was only 11:30am . The room need some upgrade but was very clean with beautiful view of a lagoon .During our stay the hotel stuff kept our room clean with fresh towels every day. The food was excellent in the […] buffet. We also went to Davinchi restaurant twice and enjoy that as well. The beach was beautiful and it was never a problem to find available umbrella. Almost every night they had night show with a great performance of professional dancers’. I will definitely recommend to this hotel . Read moreGenuine Expedia guest review
Had a great time with a group of 5 of us. Easy access to the beach, plenty of restaurants to eat at, and very close to the airport/downtown. I especially recommend the sushi bar as it is open from noon to 5pm daily. There is also a nightclub on the property which was surprisingly fun. You'll also meet a lot of world travelers who are fun to hang out […] with. Read moreGenuine Expedia guest review
It was a beautiful experience. Food was great. Staff went beyond to please everyone. Wilbur at the door was very nice and always made it a point to welcome us and to see if we needed any helpGenuine Expedia guest review
"Great Service and Location"
Overall good quality....clean,good food, great service from all hotel staff. Only drawback...TIMESHARE people are relentless!!! No means NO!Genuine Expedia guest review
Alcohol selection sucked, and the food was mediocre.Genuine Expedia guest review
"Omni Cancun - The Place To Take The Entire Family"
We booked this trip after deciding that we wanted our kids to experience the beautiful beaches of Mexico. We were pleasantly surprised that the all inclusive was really ALL INCLUSIVE. The drinks, food, entertainment and beauty of the resort left us wondering why we would leave the hotel are. The entertainment staff of Marco, Enrique and Elliot can not […] be duplicated. These guys spent considerable time and energy keeping guests of all ages entertained and amused. My 18 year old son wanted to go downtown to one of the clubs and we found out that the entertainment staff escorts a group of people each night to a club downtown. This certainly put our minds at ease. The sushi hut was a must for us each afternoon. DaVinci's was excellent and the other restaurants met all of our needs. Ask the lifeguards about the release of the baby sea turtles as that experience is a must for everyone, not just the kids. We will definitely be back sometime down the road. Read moreGenuine Expedia guest review
"Friendly staff, good location."
The food are pretty good. The staffs are very friendly and helpful. There is a small shop and a water sport facility across the street.Genuine Expedia guest review
"Best Experience In Mexico"
This Hotel is beautiful, with great views, restaurant, bars, activities and the best staff! They are very attentive and helpful. The most charming person of the hotel staff is Elliot he is part of the Entertainment Staff ! I would visit Cancun again and stay at this hotel. The room had a balcony, spacious, clean. There was a mixture of young people […] and families and kids. Read moreGenuine Expedia guest review
As a pure vegetarian no more choices for food. Almost all hot tubs were in poor condition.Genuine Expedia guest review
"Great views, professional staff"
We had a great experience at this hotel and the ocean view rooms are awesome. The all-inclusive is the way to go. Lots of options at the buffet and then there are 2 main restaurants and 2 more casual eateries to choose from. The beach is pristine, the hotel was quiet at night and we found the staff to be exceedingly helpful.Genuine Expedia guest review
"Fabulous family resort"
We loved this hotel , we stayed for 13 nights with 2 young children who spent a lot of time in the kids club as the staff were so fantastic and ran some great and creative activities along with time in the pool and on the beach. The general atmosphere was fun and relaxed and the customer service was excellent.Genuine Expedia guest review
"nice hotel close to beach. food is ok."
beach is good. lot of activities. awful many resorts and luxury.Genuine Expedia guest review
"messed up first night"
reserved a king bed for 5-night stay; but had to settle for two full beds on the first night. Was not told "reserved" means "if available" to the hotel. They made it right after one night in full beds.Genuine Expedia guest review
"Cancun on "The Strip""
My wife was initially disappointed with the Villa we stayed in, some of the furniture was old, missing handles. Our other kids stayed in another Villa and they had bug issues, ants and mites. Internet was so-so and not available for free in public spaces...as they had advertised. But we got a free login. Negative side, they only gave two free logins […] per Villa. In one Villa there were four adults so..... However, the resort made up for that by having great room cleaning service, great customer service and wonderful food selection. William and Alberto at the front desk were very helpful. Andres and Jose in the main buffet area were always on hand and very attentive. We had a group with children and young adults. All had a great time. The pools were very nice, the beach access was amazing. We did see baby turtles being hatched in their protective area and rescued for night release. We also saw turtles coming out of the water at night to lay eggs. Arranging trips was easy as all the tour reps are on hand and there is an office by the pool that you can arrange all the water activities from. We did a group parasailing trip and that was easy to set up. One other negative, the mixed drinks were being made with a mix that had an artificial sweetner. I don't know if they bought all the skinny girl mixers or what but the drinks left a horrible aspertame after taste. We all had stomach issues but couldn't figure out a common denominator. Read moreGenuine Expedia guest review
"This hotel has a perfect location!"
Great food and choices of food. Even the food for room service was great. Close to bus stops which is cheaper than cabs! The pools are awesome full of activities. I am definitely going back.Genuine Expedia guest review
Everything about our stay at Omni Cancun was great. Hotel was beautiful the staff was nice and friendly, the food was spectacular. We stayed in the 3 bedroom villa it was very clean and it had a nice view on the pools and beach. Can't wait to go there again next year.Genuine Expedia guest review
"BEST VACATION EVER"
THE STAFF AT OMNI WAS THE BEST!! I AM GOING BACK NEXT YEAR.Genuine Expedia guest review
"Beautiful balcony view of the ocean"
The moment we arrived we were greeted at the door and guide us to the check in counter, fast expeditious experience and we fell in love with our room ocean view.Genuine Expedia guest review
"loved the beaches, pools and feel of the place"
felt very taken care of by staff who bent over backwards to make it an amazing tripGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )