All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
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Blvd. Kukulkan, L-48 KM. 16.5 M.55, Cancun, QROO, 77500, Mexico, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 993 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.6
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Beach front"
The hotel is approximately 15 minutes from the airport. We were greeted with a long line of people checking in and checking out. After about 30 minutes of waiting in line we got our room. The room is big enough for 2 travellers and cozy with a balcony facing the swimming pool and a view of the clear water. The beach is a 2 minute walk from our room. They have a jacuzzi for adults only away from kids and a bar next to it while facing the white sand and clear turqouise water. We love to eat at the Deva restaurant at night because it is open to the breeze coming from the sea and you can hear the rushing of water to the shore and the scenery was beautiful at night, it just so happened it was a full moon when we were there. A nice romantic place. The staff are friendly and very accomodating. The all inclusive food are excellent. We will definitely come back next year with our kids.
Genuine Expedia guest review
Other trip Apr 21, 2015
Noel
US
5.0 / 5Outstanding
"Gorgeous hotel on a perfect beach"
I was staying at the Omni Hotel for my bachelorette party along with 11 other girls. We decided to upgrade to the Villas (room #1001), which was a corner villa with panoramic, perfect views of the beach. This was the best upgrade ever, and it was very reasonably priced. The service was wonderful, the food was great (especially the Pina Colada restaurant), and overall, the most beautiful villa and beach I could have asked for. Truly a dream come true. Would highly recommend this hotel.
Genuine Expedia guest review
Other trip Apr 21, 2015
Rita
US
5.0 / 5Outstanding
"Great Family Resort"
4/7-4/15/15.. We had a great time with family including a 2mo and 2yr old. Searched for a long time and were very pleased with out choice. 2 large L-shape pools are for adults as well as kids (shallow pool ends great for kids), Jacuzzi, and toddler pool. Arrived at 11am, room wasn't ready since we were early. We were to receive a lagoon view room with 2 beds but I had shown that we requested a king bed with a crib. Without any questions the change was made. While we were waiting for room, hotel crew was kindly asking to sign up for Time share meeting and we negotiated/agreed in return for a room upgrade. We booked lagoon view and got an upgrade to Ocean front. Staff was very kind and pleasing. Food: buffet La Paloma was great. Plenty of variety each day. I personally didn't like the breakfast buffet by the beach since it's was a small selection but one plus was you could have your breakfast freshly made/cooked. Sushi bar was awesome and tasty. Indonesian restaurant was delicious. Reservations are required but we were able to get it for another dinner without reservation. Also, came for just deserts several times. De Vinchi restaurant was for adults only. Another Mexican restaurant for lunch was great as well. Room: had a fantastic ocean view. We were 3rd floor from the top, no pool noise or loud music. Bed was big and comfy but headboard was only nailed at the top and would make noise every time to even touch the bed. That would be my only complaint.
Genuine Expedia guest review
Other trip Apr 21, 2015
Wheelers
US
4.0 / 5Excellent
"Clean, great beach, good clean rooms, ok food"
Good value for the money. Has all the needed amenities like pool, swim up bar, tiki huts in beach, great beach, buffet food is ok (they need to satisfy all kinds of people, so they do their best). Has sushi bar, beach side restaurant for breakfast, lunch and for dinner need reservation. The reception area and night lobby bar are not grand looking but does the job. Why pay $400 or $500 per person for grand looking reception area. If you want to save that, this is a great place to stay. I will come again.
Genuine Expedia guest review
Other trip Apr 20, 2015
Jaysi
US
5.0 / 5Outstanding
The hotel cleanliness, the hotel staffs and overal guest service was excellent. Avoid those people who approach people to become vacation clum member.
Genuine Expedia guest review
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"The Omni Hotel was excellent"
The beach front room had a wonderful open view. However, I noticed that the rooms with a bay view had a stunning sun sent every single night we were there. The food was GREAT! So many choices of food from hotdogs to stake, from a simple salad to fancy sushi rolls. (All inclusive is the way to go) We were also impressed with the entertaining. There are so many different things to do. While my husband played beach volleyball, I relaxed in the Jacuzzi. Every evening they had some type of family show. We are definitely going back to the Omni real soon.
Genuine Expedia guest review
Other trip Apr 20, 2015
L & J
US
4.0 / 5Excellent
"Hotel nice beach and pool area. nice balcony."
Fun, family friendly. Good service and pretty good food. Beautiful beach and nice pool area.
Genuine Expedia guest review
Other trip Apr 19, 2015
TRACEY
US
4.0 / 5Excellent
"A wonderful resort conviently located"
The staff was wonderful and tried hard to please you. Jesus, the consierge, was particularly helpful. The wait staff was attentive without being overbearing. The meals were tasty and filling. The restaurant, Deva, had excellant meals. The hotel was well appointed with plenty of pools, bars, and relaxing seating. The all inclusive feature was great as we had no bill when we checked out. The only drawbacks we experienced happened in our room. We either had not enough towels, no wash clothes, or towels with holes in them. This varied day to day. The bed topper had a visible stain on it but not so that we complained. The mirrors were dirty and remained that way during our stay. The room temperature remained warm (72 to 75 F) even when set to 60 F. We would stay here again and recommend the Omni Cancun to our friends. We hope they improve the housekeeping and room AC.
Genuine Expedia guest review
Other trip Apr 19, 2015
Ek Balam
US
2.0 / 5Fair
"So disappointed"
When we we got to the room we had two double beds when we had reserved a king bed. They told us they would not be able to give us a king bed until the next day. So they pushed the two bed together as the fix. Really? Come one that is crazy. The room was out dated and dirty. Things like the bathroom were gross and the light fixtures had rust on them. I sincerely could not believe it. The air-conditioner leaked all over the floor. I did not even get started on the food which was horrible. They had a sushi bar which the sushi was freezer burn and so gross I actually gagged :( Needless to say we left a day early. Never again :(
Genuine Expedia guest review
Other trip Apr 19, 2015
Pink Monkey
US
4.0 / 5Excellent
"Great all inclusive hotel - family fun"
Had a fantastic time at the Omni Cancun. Staff was very pleasant and helpful. Rooms smelled a bit musty but not sure why. No carpeting so noise from hallways carried but there weren't any loud groups or parties to cause any disruptions at night. My three kids (ages 11, 9, & 8) loved the beach and the pools. Red flags all week (April 2015) at the beach but the water isn't very deep so it's not too hard to fight the waves if you're comfortable in the water. We had a blast diving into the waves. Gorgeous white sand beach, no shells or rocks and not at all hot on your feet. Spent hours in the pools. Ate at La Paloma every night for the dinner buffet and the food was good. We loved having breakfast on the beach at sunrise at piña coladas every day and lunch at the taco bar. Really loved the self serve margarita machines! Lots of stairs to negotiate every day which could be a bit challenging for those who are older or handicapped. Handicap accessible ramps at the pool area are steeper than those allowed in the US. We were very happy with our lagoon view - lovely sunsets and we had a partial ocean view from our balcony as well. Bus stops right in front of omni and costs $1 US to ride the bus. We took it up to playa tortugas in the hotel zone to take the ultramarine ferry to Isla mujeres for the day ($19 US roundtrip). We also had a great time swimming with the dolphins at Dolphinaris in cancun. Highly recommend the Omni Cancun!!! Would definitely stay there again.
Genuine Expedia guest review
Other trip Apr 17, 2015
Maureen
US
4.0 / 5Excellent
"Nice hotel. Wonderful staff"
Wonderful trip with family. The villa was a great way to accommodate our family.
Genuine Expedia guest review
Other trip Apr 17, 2015
Eileen
US
4.0 / 5Excellent
"Great Staff"
Excellent Staff. Always willing to assist. Rooms are older but nice. Time Share staff very persistent, but only for a day. Arrived the last 2 days of spring break, so quieted down considerably. Barter on excursions. You can save 40-60% off regular price. Xcaret is a great place. Island of MuJeres is great. Get the golf cart ride. Block 28 is also a fun barter shopping area. The bus will get you anywhere for $1. Cabs are expensive. Stayed 6 nights. Overall great time at the Omni. Rate the stay 8/10. Staff 9/10, food 6/10. We are a couple in our 50's from Wisconsin. Would go again.
Genuine Expedia guest review
Other trip Apr 16, 2015
Craig & Julie
US
5.0 / 5Outstanding
"Nice hotel good view"
I was beautiful experience.we enjoyed great days in the gorgeous and well installed facilities
Genuine Expedia guest review
Other trip Apr 11, 2015
A Traveler
US
4.0 / 5Excellent
"Hotel was great, However shower needs some work."
The hotel was beautiful. The staff was very nice and helpful. The only negative I can say is that the shower head was rusty and only had 2 settings. Low pressure and Firehouse pressure. Which when you have a sunburn helps alot.
Genuine Expedia guest review
Other trip Apr 11, 2015
Marc
US
4.0 / 5Excellent
"Friendly and pleasant place to stay"
We stayed for 5 nights in the spring of 2015. We had a great experience. fabulous views of sunrise and sunset from our ocean view room on the eighth floor. Our room was specious and very comfortable. Hotel has a beautiful beach with plenty of lounge chairs and prompt bar staff serving drinks all day long on the beach. Dining room staff is down to earth. Extremely friendly. The food at the main dinning room is plentiful and with great variety. You don't have to try everything in one day. Try something new everyday. We loved breakfast options. For dinner we took advantage of De Vinci Italian fine dinning restaurant onsite. 5-star dining experience. food at De Vinci is absolutely delicious. I could eat there everyday and not get bored. Staff at front desk very helpfu and professional but less friendly than the rest of the staf. In summary this is a wonderful place to stay. Many families are upper middle class. No Wow factor
Genuine Expedia guest review
Other trip Apr 9, 2015
Dian
US
5.0 / 5Outstanding
"Feels like home!!"
We love this resort. The size is just right , the staff is wonderful and we will continue to return.
Genuine Expedia guest review
Other trip Apr 8, 2015
A Traveler
US
3.0 / 5Good
"Just an ok experience"
Compared to last years stay at RIU Palace, the Omni is just ok. The food was ok, and most of the staff was kind of rude. Too bad because the location, the beach, and the pools have so much potential. Most of the staff wasn't very friendly, just doing their job.
Genuine Expedia guest review
Other trip Apr 7, 2015
kim
US
4.0 / 5Excellent
"Great value for the price"
Omni hotel and villas has a great beach and pool facility. The hotel is clean and staff is friendly. Hotel was very busy when we were just there and it was still running smoothly. My one and only complaint were the options for meals. Breakfast was only buffet style in their main restaurant Paloma, which is mediocre at best. Lunch was offered in multiple places and you were able to just drop in - the sushi bar was great and other options were good. Dinner requires reservations for the restaurants (limited by the # of nights you stay). We did not make these immediately and were not able to get any for our 4 night stay. (Pants are required for men at the Italian 18+ restaurant - good to know beforehand). The buffet dinner is mediocre - and not something that you could do more than a few nights. We opted for the associated steak house that cost $35 per head for 2/4 nights. Was surprisingly good and have no regrets paying for that due to the value of the rest of the hotel. Overall a nice stay for 4-5 days - anything more than that and it may have dragged. Again, cannot complain for the value !
Genuine Expedia guest review
Other trip Apr 7, 2015
erin
US
5.0 / 5Outstanding
"Omni was a great vacation destination in Cancun!"
Accommodations and grounds were great, it has a nice layout for families vs partiers. Not a lot to do for 12-17 year olds though. The staff is really friendly and the common and private areas are very clean. Pools and outdoor activities and bars close really early and the bar scene crams into the lobby bar area, which gets crowded, but is fun to mingle with new people to meet. Security is premium, they don't let people wonder on the property and that was great. The restaurants and buffet food had selections for any palate and the restaurant service was very professional.
Genuine Expedia guest review
Other trip Apr 5, 2015
askouradvice
US
5.0 / 5Outstanding
"Awesome staff and great food choices."
Only negative is WiFi is slow In rooms and around property.
Genuine Expedia guest review
Other trip Apr 4, 2015
Michelle
US
4.0 / 5Excellent
"Short spring getaway with my Daughter"
We really enjoyed the stay. The check in was smooth, room was updated and very clean (great daily cleaning), the staff was alway willing to help (even got ice cream that wasn't on the menu when my daughter asked). The variety of food was good too! We did have to get an exception to have her get side by side spa treatments (very nice) and eat at Davinci (excellent) since she is 16 and you need to be 18. I would come again :)
Genuine Expedia guest review
Other trip Apr 4, 2015
Lisa
US
5.0 / 5Outstanding
Beautiful hotel! Very clean, good staff, great food. No complaints! Just loved it! I will go back.
Genuine Expedia guest review
Other trip Apr 3, 2015
brittany
US
4.0 / 5Excellent
"Nice close to beach"
Love the hotel .. Downside close restaurants at 5pm and then you must make reservations to eat the other two or do buffie which is not always pleasing ....
Genuine Expedia guest review
Other trip Apr 3, 2015
A Traveler
US
4.0 / 5Excellent
"Great all inclusive choice"
We were treated with the utmost customer service and friendly staff. While we were lounging on the beach, servers came along frequently to make sure we had what we needed whether it was drinks or food.
Genuine Expedia guest review
Other trip Apr 2, 2015
Candace
US
5.0 / 5Outstanding
"Nice hotel close to beach!"
Have been to Cancun 8 times and usually stay at Marriott CasaMagna. Omni was so nice and food was very good, staff was excellent and great service by the pool. We would stay here again! Great place, we had high schoolers with us so did all inclusive. We usually don't do that but it was all good!
Genuine Expedia guest review
Other trip Apr 2, 2015
Becky
US
4.0 / 5Excellent
"Relaxing Trip to Cancun - AWESOME SERVICE!!!"
Everyone at this hotel is extremely accommodating and really makes you feel at home. Food selection is large but food was average. This could be because I had a 2 and 3 year old with me though and we were not able to eat at Da Vinci where I heard the food was phenomenal. The staff is really what sets this hotel apart from any others we have ever stayed at. They go out of their way to help or get you whatever you may need. If you are laying on the beach don't expect to wait too long for wait staff to come around as they are constantly making rounds. All in all it was a fun and relaxing trip!
Genuine Expedia guest review
Other trip Apr 2, 2015
Zack
US
3.0 / 5Good
"Bad Food"
Food was not good.
Genuine Hotels.com guest review
3 night romance trip Mar 27, 2015
A Traveler
US
4.0 / 5Excellent
"Went during Spring Break"
As a couple you want a little more privacy and that is not the fault of the hotel, so dont go during spring break if you're a couple. First impressions were amazing, we were greeted with "welcome home" and were offered ice cold beverages upon arrival while checking in. We asked for a king size bed but only queens were available so we would have to come down the next day, check out and wait to check back in. -1 Multiple elevators got us to our room quickly, rooms were a bit smaller then anticipated but we had a coffee maker with no coffee grinds, a mini bar, a safe, one sink, the bed was comfy, we had 2 hard and 2 soft pillows, AC seemed to have trouble working, we set it at 67-68 and it remained at 71-72... balcony was super roomy - loved that, the view was amazing as we got an ocean view room on the 17th floor (our first was on the 21st) both equally amazing. Buffet food was hit or miss. Breakfast was amazing. Dinner was ok. Staff was hit or miss. Some were very attentive.
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Cancun Girls Trip"
The villa was right on the beach. It was a very clean resort, it is an older hotel, but you would not know it because it is very well maintained. The food was the best we have every had in Mexico. It is good for a family and also an adult only trip. The show each night was good. Michael Jackson show was the best! All employees were very friendly and always met our needs. Tipping is optional at this resort, we did not see much tipping, but we received great service anyway. We would definitely go back. The only draw back was there was a lot of seaweed on the beach.
Genuine Expedia guest review
Other trip Mar 31, 2015
memislk
US
4.0 / 5Excellent
"Solid 4"
The hotel staff was very nice and friendly. The beach was clean. The rooms were ok, they could be cleaner and if the shower didn't have leaks that would be nice, but the amazing view of the lagoon makes up for everything. You can hear you neighbors very well, that is a minus. The room service was fast. The food was very very good, not like in resorts in Turkey or Egypt. There were not much entertainment and the spa prices were outrageous. There were also a very misleading pictures of beds on the beach that we were very excited about but when we got there the hotel is charging extra $100 per day for it, that is ridiculous. We are not a big drinkers, but the wine was good and the alcohol was definitely not the cheapest. The coffee drinks were very good and strong. The only place where we got bad service was the Mexican restaurant during lunch time. The gym was nice and the fact that they had 2 full size basketball courts with tennis courts was great. So overall the hotel is a solid 4 out of 5. We enjoyed it a lot.
Genuine Expedia guest review
Other trip Mar 31, 2015
Sergey
US
5.0 / 5Outstanding
"Enjoyable family vacation"
Stayed four days with my husband and three kids ages 18, 15, and 12. Service was wonderful. Beach was beautiful. Our favorite waiter was Rene at the buffet. We had adjoining rooms that was perfect for our family. The only complaint I have is the food was ok and the beds were a little hard.
Genuine Expedia guest review
Other trip Mar 29, 2015
sandy
US
4.0 / 5Excellent
"Very Pleasant Stay"
We enjoyed fun in the sun with our 3 young kids. There is a little for everyone and is very family friendly. Food is okay and service is good. The beach can not be beat! Really good only all fronts, but not GREAT.
Genuine Expedia guest review
Other trip Mar 29, 2015
Charlie
US
4.0 / 5Excellent
First time doing an all inclusive deal; absolutely worth the value. Very good arrangement of non-stop flights. Omni hotel in Cancun was fantastic. Very memorable and friendly staff members. Thank you to Renee from La Paloma for reserving large tables for us in the evenings. Thanks to Jorge and Adan from Pino Colada for the great morning breakfast services. Food was excellent at the reservation only restaurants (Da Vinci and Deva). Hotel amenities very nice and away close to but away from the spring break scene at the oasis nearby.
Genuine Expedia guest review
Other trip Mar 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel with good food"
I think everything is good but the sound proof for the room sucks and the room is not that pretty as I expect
Genuine Expedia guest review
Other trip Mar 27, 2015
cecelia
US
4.0 / 5Excellent
"Wonderful spring break!"
The hotel is lovely. Incredibly clean and the lobby smells amazing. The pools are spotless and the beach in front of the hotel is pristine. The food was quite good. We mostly ate at the main dining room where it's buffet style dining-definitely the most kid-friendly dining option. The Mexican restaurant by the pool is also quite good! Self-serve chips and salsa! Who can beat that? All hotel staff (aside from check-in staff) were amazingly friendly and hospitable. A couple of warnings about anyone planning to stay at this hotel: -If they notice a family checking in, they will immediately pull you aside after you check in and try to get you to commit to a time-share tour. Total buzz kill after traveling for 10 hours and just wanting to get our swim suits on and go to the pool. -While they say ALL INCLUSIVE, and to leave your wallet at home, people still tip. I don't think we got lesser service because we did not tip, but because others do, it will make you feel awkward when you do not. -Chair reservers: Happens at every resort. People go down to the pool at 6am and lay random hotel towels on chairs, and then when you get there, yourselves, at 8am, and even though no one is at the pool, all the chairs are reserved by nameless/faceless towels. Supposedly the hotel does not allow this, but no one was enforcing the 'no reserving chairs' rule. I suppose our only advice here is to not be a rule follower like we were trying to be. -The KIDS CLUB is definitely for younger kids (4-7).
Genuine Expedia guest review
Other trip Mar 27, 2015
The Joneses
US
5.0 / 5Outstanding
"Food and service beyond expectation!"
Enjoyable, relaxed enviornment. Food, service and staff friendliness will make your experience unforgettable!
Genuine Expedia guest review
Other trip Mar 26, 2015
skyline
US
3.0 / 5Good
"Nice hotel; staff welcoming at times"
I enjoyed my stay. I won't lie please avoid exchanging your money at the hotel do it elsewhere . But the staff was friendly n welcoming at times not all the time . You can't bring guest over .You will have to pay 120 American dollars each day and one of the workers left their underwear in our rm
Genuine Expedia guest review
Other trip Mar 25, 2015
Giselle
US
4.0 / 5Excellent
"Great to be stay for students and family"
Poor WIFI connection Few openings for reservation restaurant. Reserve early Pools and rooms are great. They refill beverages in your room every once a day.
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Our Oasis!"
Love this place! Truly our perfect week getaway to relax!
Genuine Expedia guest review
Other trip Mar 25, 2015
Cathy
US
5.0 / 5Outstanding
"Nice choice for an all-inclusive option"
Everything was great, just one small thing, we want a kind bed, but due to the busy season, they ran out of options, so gave us 2 queen bed room. But they help us to put two beds together... still fine
Genuine Hotels.com guest review
5 night romance trip Mar 18, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, only thing is wifi"
Wonderful but poor wifi, didn't know I had a flight change till an hour before the flight. Though i should have looked on the computers they supply the night before, if the wifi was better my phone would have gotten the email. But don't let the wifi be a bad thing I looked at it as an escape, no one could get in touch with me for a week so it was also nice
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
4.0 / 5Excellent
"Lap of luxury"
We checked in early and were treated like royalty by the delightful staff. The food was better then expected. Drinks were fast and plentiful. The lobby has a martini bar that actually makes really good martinis. Every day at noon there a special drink of the day so get there early if you want one because once they're out, they're out. The Italian restaurant for dinner was delicious and had great service. Get an umbrella and a couple lawn chairs and plant yourself on the beach to be pampered my Consuela(our favorite server) and tip her well because she'll bring you any drink you can think of and entertain you all the while. Loved our stay here!
Genuine Expedia guest review
Other trip Mar 23, 2015
mari
US
4.0 / 5Excellent
Calm hotel, not much entertaining activities. near to beach, food is plain and monotonous.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
3.0 / 5Good
"Not for families with kids."
We stayed there for a week and there was lot of drunk young people and vulgar language around. Definitely not place to stay with you family. There are much better family resorts around.
Genuine Expedia guest review
Other trip Mar 23, 2015
Dan
US
3.0 / 5Good
"Good resort with very nice staff"
Overall we had a great time. The staff was friendly and the pools and facilities were great. The food wasn't very good and the rooms were loud, you could hear everything going on in the hallway and we were woken up many times.
Genuine Expedia guest review
Other trip Mar 22, 2015
Lindsey
US
4.0 / 5Excellent
"Good Hotel with a Great Staff"
I thought the hotel was okay. We were very disappointed in how many steps we had to walk up and down every time we wanted to go to the spa or if we wanted to leave the hotels grounds. It was exhausting. It is hard to imagine they have no elevator's that go down to the street level. The food was okay I guess but I think the service here was fantastic! The waiters and bar staff were really great. I think the place needs updating but it was not bad the way it is now. I suggest they upgrade their mattresses. My mattress was very firm and I had a tough time sleeping on it. The one thing I hated was the people that tried to sell us a timeshare or Villa. They bothered us from the minute we checked in until we were checking out. The hotel needs to do something about that. They tell you they will give you something if you go to a presentation for they say 90 minutes but it is really 3 hours!
Genuine Expedia guest review
Other trip Mar 20, 2015
Elliot
US
4.0 / 5Excellent
"over all very good"
it was over all ver good. i just had few issues with my room though. 1. wifi DID NOT work in our room so everyone had to step out to the balcony because it was the ONLY place we could use wifi. asked staff to fix it but never happened. wifi in any other places worked great. 2. A/C did not work when we arrived which is horrifying considering the weather in cancun. requested to fix and service guy came up to fix it 3. it was not a major issue but unlike any other hotels out there no dental kit will be provided.
Genuine Expedia guest review
Other trip Mar 19, 2015
sophie
US
5.0 / 5Outstanding
"Spring Break with the family"
I highly recommend this property.. The facility is big though with lots of stairs so if you have small kids or elderly that may pose a challenge. However it was perfect for us and our 3 teenage kids! There are several pools, swim up bar, beautiful beach area and games such as life size chess, ping pong, tennis and basketball courts. There is also a decent size gym and spa. There are several restaruants and bars so you are not always stuck eating the buffet The food at the buffet was average but they also had an Italian and Asian restarant which were both good ( but you need to make a booking ). The staff was amazing . They were very friendly and accommodating and they will even serve you drinks on the beach and poolside which is hard to find with typical All-Inclusives. They also had nightly entertainment and a great lobby bar area. The only one negative for me was the quality of drinks! Because the Omni (like several other resorts) don't use 100% juice the drinks all had a funny after taste ...almost like artificial sweetner! So we mostly drank only the beer...however, they do have top shelf liquor (another hard thing to find in an AI so that was nice as well.... We will definitely return to this hotel in the future!!
Genuine Expedia guest review
Other trip Mar 19, 2015
Suzy
US
5.0 / 5Outstanding
"Highly recommend"
Great sushi bar! Excellent beach and plenty of beach chairs for all. Drinks were strong, beer on tap is dos Equis, and the wine is good. No complaints! Staff works hard to ensure satisfaction. Highly recommend the Omni!
Genuine Expedia guest review
Other trip Mar 18, 2015
Renee
US
4.0 / 5Excellent
"Don't book for the tennis courts!"
Overall this hotel was a great value. The rooms were kept very clean, the beach is clean, the facility itself is clean, the gym is cleaned, and all the restaurants were very well run. My only disappointment was in the lobby waitresses. They perhaps needed to put a few more on shift to deal with always busy lobbyists. I found them to be unfriendly and often times unresponsive. My other disappointment were the tennis courts. The surface is a very low-grade rubber like covering. The ball bounce is very unpredictable. Basketball players also noted the surface was not good for their game. One of the reasons I selected the OMNI was b/c they advertised tennis courts. The high points were a great variety in restaurants, clean beach, friendly staff at all venues, with exception of lobby waitresses, and very well kept rooms. Courts aside, I wouldn't hesitate booking in again at the Omni. * other note, the SPA is way over-priced. * other note, ATM charges 10% + a fee to withdraw.. so to withdraw USD100, was an additional USD15. The same at the airport.. so bring USD with you if possible, you can do a currency exchange with the front desk!
Genuine Expedia guest review
Other trip Mar 18, 2015
Sunny
US
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