"June 2014 and will go back!"
Family of four; 50, 49 and boys 14, 10. Stayed in a villa for one week! It was everything as promised. 3 floors of heaven with balconies. I overpacked. Don't need much more than swimsuits and dinner attire. Beautiful beaches, clean pools! Workers work 24/7 to keep this place in top order. Loved the staff so treated them well. All-inclusive the best […] option for this fine hotel. The food was amazing and presentation was great. Booked shuttles and two off-site adventures and they went off without a hitch. Read moreGenuine Expedia guest review
"Excellent all inclusive on the beach"
Overall my stay at the omni was beyond anything I expected. The food and drinks were great. The staff like the bar tender at the sushi place named Orlando really made my time at the omni great. I would solely go back just for the amazing service I received.Genuine Expedia guest review
Great place if you're not looking for the MTV Beach Party and just want to relax by the water. Great hotel staff. Very friendly and excellent service. Very well maintained facility.Genuine Expedia guest review
"It is nice hotel and I like to recommend to ny fri"
It was fun and I will go again there most of them this hotel is close to go any where and lots of entertainmentGenuine Expedia guest review
Awesome trip for a group of women. We were treated well and enjoyed every minute!Genuine Expedia guest review
Waiter and Waitresses were wonderful, pleasant, professional, friendly and we were group of 17 people and were all very happy and thankful.Genuine Expedia guest review
"The best all inclusive I have stayed!"
The staff was incredibly friendly, the food was great, the property was beautiful and well maintained. The rooms were spotless. Overall, I would highly recommend the Omni!!Genuine Expedia guest review
"I was expecting more"
The hotel facility looks good in pictures. The room assigned was not what I expected. Beds were small for two people to sleep in .The wall paint looks bad , the bath tub sealing has mold The food was cheap, really cheap choices. Better buffet in any restaurant in USA. Nothing that I really wanted to eat. I thought I would find a lot of different fruits, […] but only pineapple, watermelon, and cantaloupe. The people who serve were the best really nice and helpful all the time The drinks were not good either and only they have two kind of beer. They don't let you take food in a plate out of the buffet area. You have to eat it the the dinning room. Read moreGenuine Expedia guest review
Beautiful beach! Great food- first time visits with my daughters! They both said it was unforgettable! Already planning for next yearGenuine Expedia guest review
"Great beach, nice staff, but hard beds, blah food"
We enjoyed our stay. Amazed there are no mosquitos down here. Hot and humid but you expect that. The Omni has one of the widest and best beaches on Cancun. It's right next door to the Mayan museum (San Miguelito ruins) which was a terrific surprise. Our biggest disppointment was the food. Just not very tasty. Service was quite good and friendly, however. […] And the beef fajitas at Viva Mexico and the fresh fruit & fried ice cream were outstanding. Most of the rest was lousy. Rooms are small but clean. Beds were hard and uncomfortable. Good AC control and nice strong shower. Our ninos enjoyed the Kids Club, especially Miss Jossie. Read moreGenuine Expedia guest review
Hotels wifi is terrible never works. Unsanitary bar and room conditions. No shuttle serviceGenuine Expedia guest review
Due to American Airlines delayed flight from El Paso to Dallas, our connecting flight left us and thus had to stay at Dallas and were re-booked for the next flight to Cancun on the next day. Interesting, I had relatives on the plane that said there were other people sitting on our seats (overbooking?)Due to this, I was charged the first night of hotel, […] which by the way we called as well as relatives that were already there informed them. We were told by Cancun Hotel staff that they could not reimburse us and that Expedia would reimburse us. We had family of approximately 50 to 60 people for a wedding staying at the Hotel and I feel we should be reimbursed. The Hotel staff did not care and would not help us. They should have taken the extra mile or at least make an exception in our case. I feel that my package was not complete. Read moreGenuine Expedia guest review
"Nice hotel, close to bach"
I love it, everything was more then I expected, would go next year too.Genuine Expedia guest review
"Nice close to water with excellent staff"
Enjoyed myself very much the staff almost spoiled us the food was good and plenty The room cleaning was not as we expectedGenuine Expedia guest review
we stayed there from 6/15/2014 to 6/22/2014. it was a pleasant stay. the people there are working hard to make your stay as comforting as possible. i have two kids aged 9 months and 5 years old -- they had a lot of fun swimming and watching the shows that the resort is providing during the evening. two thumbs up for the resort and for the service that […] they provided. Read moreGenuine Expedia guest review
Do not go to the Italian restaurant the waiter that served us was rude and took over an hour and a half to serve our appetizers and the main course was not great either! BAD SERVICE IN THAT RESTAURANT!Genuine Expedia guest review
At first, I was a bit skeptical because of the simple fact that I requested a king size bed for my room. However, as I enter the room there was only a two twin bed. I called the front desk and they told me that's all they had so I had to settle. As a first impression for the hotel I was really disappointed because why would you gave us that option if […] it was even available. Definitely need more organization. However, throughout the 4 days everyone there was so nice and so genuine. They were ever giving and kept offering tequila. Definitely a plus for me. Read moreGenuine Expedia guest review
"6/14/14 - 6/21/14"
For the most part everything went well with the exception to our room accommodations. We booked and were supposed to get a king size bed. When we checked in there wasn't any available, so they slid two queen size beds together. We told them weren't happy and they told us that once a room became available, they would switch us. No one ever approached […] us again. The sad thing this was our 25th wedding anniversary and that is the one thing we requested and wanted. Also this wasn't our first vacation at the Omni. We also vacationed 15 years ago on our 10 year anniversary, and the hotel knew that. I feel if less time was spent trying to sell us a time share and more time on our room accommodations our stay would have been much better. Read moreGenuine Expedia guest review
"Family Beach Vacation"
We had a great family vacation with our teenagers! The villa was spacious, comfortable and made us feel at home! Our 3 teenagers went parasailing, deep sea fishing, kayaking and exploring subterranean caves, zipining thru mayan jungles (all of which were separate tours and costly). Beaches and pools were beautiful. Staff was attentive and friendly. […] The entertainment in the evening was better than I thought it would be. On the downside: The food was good but the options especially in the evening were very limiting. Their main restaurant was reserved to adults only. The other nice restaurant on the beach was closed twice due to wedding receptions while we were there. All that was left was the buffet which was found lacking after a whole week. We did not appreciate the sales job that we were presented for the timeshare when we first arrived. Too heavy handed and persistent. Also when my son lost his hotel band in the pool and was told that there was a substantial replacement fee which we did not appreciate. Read moreGenuine Expedia guest review
the food was good and all the staff is very friendly they have two pools and is close to the beach.Genuine Expedia guest review
The hotel is excellent ...people friendly,clean and beach is beautiful just Internet is horrible no much connection :(Genuine Expedia guest review
Over all Omni is a great place to stay. They have double beds in the rooms. Pools are nice and all inclusive is ideal.Genuine Expedia guest review
"Nice getaway for the money"
The really nice things are the nightly show and free food. facility is clean and staff are friendly except the lady at the hotel supply store. she's slow in everything she does and impolite to customers. the food is average but free so can't complaint. Overall it great value for the money.Genuine Expedia guest review
"Terible hotel i have ever seen"
Very old hotel that has a bad rooms and very bad wifi. Also has 4 resturants that are not goodGenuine Expedia guest review
"Beautiful beach setting"
Our family stayed in one of the end units in the beach villa. The package only allowed 6 people so we had to pay for an additional room because there are 7 of us (2 adults and 5 kids). We were all able to fit comfortably in the villa. There are 2 rooms with king beds and one room with 2 double size beds. All are en suite bathrooms. One of the king rooms […] in larger and has a bathtub and shower and the others have showers. The rooms were clean but seemed a little beat up. The bed was pretty comfortable with very clean sheets and towels every day. The baths are all small but the showers were hot and pretty powerful stream. The view from the villa was gorgeous. The staff is all amazingly helpful, kind and all of our needs were met. We ate usually at the buffet which changed every day but always had great fresh fruit, veggies and salads and fresh fruits. There was alway plenty to choose from and I have some picky eaters who did very well. Our family ranges from 9-22. Jose at the restaurant was awesome. These guys make their money on tips and will go to extremes if you are good to them. Wilbert, Antonio, Marco and Oscar were terrific. The shows every night are a lot of fun and well done. Lots to do at the resort. They really make it fun for adults and kids. We went to Xplor which was really great but do yourself a favor and take a cab there. We took the tour bus and wasted at least an hour and a half traveling and ended up taking a cab back. FYI, no kids at DaVinci restaurant. Read moreGenuine Expedia guest review
"Great hotel with lots of options!"
Traveled with a group of 7 guys/girls (ages 21-26). Would definitely recommend to others and consider going back again! Pros: -Food (other than the regular buffett) was amazing-sushi bar, tacos, nice restaurants -Staff was great, especially entertainment staff. -Tons of attractions, most were reasonably priced. Booked all through the hotel to make […] sure we weren't scammed. Definitely recommend the La Isla Mujeres Booze Cruise (and sitting on the top deck near the beer) if you want to drink and interact with the crew. -Live music in lobby 2 nights a week; we got a group together to dance and they played a variety of music -A few of us went to CoCo Bongo and Senor Frogs (Antonio from the hotel got us to the front of the line and was a huge help!) Definitely recommend visiting one or both of these places for 20-35 year olds-actually worth the money! -Beach volleyball, multiple pools/ hot tubs Cons: -Everything closed up by ~9pm; had to go elsewhere for "nightlife" -Driving up to the hotel, it looks pretty sketchy; weird pink color on the front, but inside the rooms are great! Great view for the people who upgraded to a suite, but other room overlooked the roof and was on the opposite side of the hotel. -Nowhere to get anything to drink before noon except front desk or buffett-this made working out in the morning difficult as fridge was not restocked until afternoon. Read moreGenuine Expedia guest review
"Good value and very comfortable"
The hotel is much nicer than it looks when you first enter. Several pools offering plenty of space. The beach is absolutely beautiful. Staff are very friendly, courteous and attentive. The sushi bar is a nice touch, and Orlando is an excellent bartender. He gave my son Spanish lessons during our stay. The food is pretty good for an all-inclusive resort. […] The buffet is a different theme every night, and that is a nice change. Deva is an excellent beach-front restaurant, but make reservations early as it books up quickly. Be forewarned that the Italian restaurant is adults-only. My daughter was turning 18 in less than 2 months, and they still wouldn't let her have dinner with us there. They present entertainment every night. The Michael Jackson show was cool. Be wary of the vacation club pressure. It begins almost from the moment you arrive, and if you attend a presentation it is very high-pressure. We felt proud that we managed to escape without buying a membership. All-in-all, though, I would recommend this hotel to friends and family. Read moreGenuine Expedia guest review
"Great place to relax!"
This resort is on the "quiet" end of the hotel zone, a $12-18 cab ride gets you to the shopping, restaurants and club end. The room was very spacious with a great balcony over looking the pools and the beach. Didn't have any issues with restaurants (reservations or not); DiVinci's has a great variety and very good food. The taco bar and the sushi bar […] were just perfect for lunch!! We had activities planned before we arrived but the hotel has services to step them up for you if you want to take advantage of their great staff, everyone was helpful. I would recommend this resort to anyone and I would return if I ever go back to Cancun. Read moreGenuine Expedia guest review
our experience at the omni was excellent.. our waitor ignicio and pool waitress herlinda were outstanding!! loved them both!!!!!Genuine Expedia guest review
No premium liquors Drinks didn't even taste the same day to day Food horrible No liquor in the rooms Only 1 reservation per 4 nights you stay Would not recommendGenuine Expedia guest review
My wife and brought our 2 young children. We all had so much fun. The beach and pool combo with the kids was great. The service was also incredible with constant pool and beach side drink service. Gilberto at the pool knew us all by name and was always asking what we needed. This hotel was very family friendly even with loud children. lol. There was […] a show after dinner one night pool side which was a pleasant surprise. The food was also wonderful. Its not quite gourmet, but a tone of options and all of it was very well prepared and delicious. We will be back. This was our 1st all inclusive trip and must say they did not disappoint. One last thing...The beach there is the best in Cancun. Read moreGenuine Expedia guest review
First time couple vacation to Cancun. Had a great time at the resort and couldn't have asked for more. The staff was very helpful and more than eager to help us with anything we needed. Price was very affordable for a quick getaway. Tips were accepted but never felt pressured or encouraged to tip because it is all-inclusive. We were offered a timeshare […] presentation but once we kindly refused it was never mentioned again. There was a very diverse group of guests (families, couples, singles, young, old, wedding parties, etc.). I could see how the resort would be pretty intense during peak spring break times, but we visited the weekend after memorial day and it was pretty vacant. We were even given a free upgrade from a garden facing room to a beach facing room. If we plan another trip to Cancun it will definitely be to this resort. Read moreGenuine Expedia guest review
Had such an amazing experience! The staff are amazing n go out of their way to please you! They go beyond ur expectations! They truly make ur experience in cancun unforgettable!Genuine Expedia guest review
"On the beach"
We had blast at this resort , even on the raini days hotel has activities and showes, kids play room is great for perants to have alon time during day or evning hours , we would recomend this to our family and friendsGenuine Expedia guest review
Stayed at Omni from May 20-30. Have vacationed in Cancun and the Riviera Maya 14 times previously. This was by far the best resort we have ever stayed at. The resort is is kept incredibly clean, the food choices and quality of food is fantastic. However, the the most impressive thing about the resort is the amazing staff. The staff at the resort are […] the best we have ever encountered at any resort!! Wilberth and Eric at the lobby bar are wonderful. Luis at the beach restaurant is terrific!! We will absolutely be going back!! Read moreGenuine Expedia guest review
stayed in 3 room villa, wonderful , staff bent over backwards to please us. Would definitely stay there againGenuine Expedia guest review
"There is better"
We had a suite for 4 people but were only provided room service for 2. Unfortunately we had to complain to the manager just to be able to get 4 towels in our room. In addition they are extremely stingy with anything that is considered "all inclusive". And, I don't think a place that is said to be all inclusive should have restaurants on their facilities […] that are not included in that. This hotel was very clean, some staff members were extremely friendly well others were not. There is no infinity pool which was a bummer. The jacuzzi bar with swings was great! Overall i would not return to this hotel but definitely would return to Cancun. Read moreGenuine Expedia guest review
Photos can be deceiving. Hotel needs a major facelift. Kids room is a joke.Genuine Expedia guest review
"Expecting OK, got great."
This was our first experience with all-inclusive and I was expecting every corner to be cut in order to shave off expenses for the hotel. I also expected that service would be paltry. That wasn't the case. The hotel was immaculate, with staff cleaning up even the smallest mess from 5 a.m. to 9 p.m. Our room was beautiful and clean and well stocked each […] day. The staff was super friendly and went out of their way to replenish our drinks, ask how we were doing and offer to get us something. We liked it enough to purchase a Vacation Club package so we could return. Read moreGenuine Expedia guest review
"Smaller, clean hotel"
My husband and I stayed at the Omni for 7 days, six nights. First off, the staff was fantastic. Very nice, always had a smile on their face, and made our stay wonderful. The property in its self is a little, older, run down and could use so updating, but for what we paid for, it did the job. We booked a king size bed, and we got two queen size beds […] that were the size of a full. My husband and I had to sleep in separate beds for the first three nights because they couldnt change our room until then. This made us very upset as we were there for our anniversary and clearly did not want to sleep in separate beds. The food was okay, nothing out of this world, but we expected it out of an all inclusive package. Would we stay there again? Maybe not, as I said, it is really outdated. But overall a pleasant stay. Read moreGenuine Expedia guest review
Extremely friendly staff, great service. The food was good, but not great. Very clean.Genuine Expedia guest review
"Nice hotel, beautiful beach, gorgeous sunset."
Check in was a breeze. Had asked for king bed but got 2 double beds. Upon staying in the room we joined the beds together because we had a child with us. We had problems with the toilet which got clogged, bathtub the shower wasn't working, no worries. When we called the front desk they came working half hour and for it working. The beach is beautiful […] nice white sand. 3 pools are nice and clean. Food was excellent during all the times. I am Indian and vegetarian too so I was very pleased to see my kind of food everyday. They always had something for me. They had rice and lentil (khichadi) , chana masala , stewed beans etc. The waiters gave excellent service when you tipped them. The shows were nice in the evening times. The resort is family friendly good for people who have kids. Airport was only 10 min away. We had booked Cancun shuttle and it was a breeze. They made Everthing so smooth. Overall, the resort is nice but rooms are little outdated. Read moreGenuine Expedia guest review
"Nice hotel, bars close too early!"
This was my first trip to Cancun and I really enjoyed it. I visited with my wife, my sister and her husband. We reserved one of the upgraded ocean view room but were surprised with a 3 story villa upgrade when we got there. The villa was super comfortable with three bedrooms and three separate balconies. The mini bar was restocked every single day, […] but I was disappointed they they did not replace the liquor. There were only a couple of small bottles the first day and we never received more. Given that the main outdoor resort bars closed at 6 it would have been nice to continue socializing over drinks back at the room. The food was great, though I would not recommend the cheeseburger at the beach-side restaurant. The swim-up jacuzzi bar was a ton of fun. We spent much of our time there. The bartenders were great and treated us well, whether we tipped or not. I was disappointed that the pool bars closed at 6:00pm. I mean, come on, there is plenty of daylight left and being that these areas were where much of the fun and social aspects of the trip occurred it was not a welcome thing. I'm not sure if this is a Cancun standard or not but when I return I will be looking at this policy at each hotel we evaluate. I was a bit leery about the time share salespeople I had been hearing about but the salesmen located in this resort were not pushy. They only annoying thing was that they would target you as soon as you entered the lobby and ask if they could help you. Read moreGenuine Expedia guest review
Night time activities were very entertaining and the staff were very nice.Genuine Expedia guest review
"Great Hotel -"
This is my second time staying at the Hotel. It had been fifteen years since my last stay but I have to say it was just the same if not better. The all-inclusive deal is great, the food in Paloma (buffet) restaurant is healthy and varied and most importantly delicious. I would not recommend the Indonesian restaurant but the steakhouse and Italian restaurants […] are fantastic, just make sure to make your reservation as soon as you arrive. The staff are very friendly and accommodating. The only problem we had was at the end of our trip when I discovered some personal items were taken from the room. Unfortunately I did not get a good response from the hotel staff when I brought it to their attention and that part is worrisome. Read moreGenuine Expedia guest review
"Nice hotel with great views"
We were there for 8 days and the staff was incredible. Whenever we needed something, there was a friendly person to help. Whether it was food, drinks, directions or information about the sites, they were eager to help. I would definitely return to this place.Genuine Expedia guest review
the hotel is really nice the food and the drinks were made in high standard i really think i got more than what i paid forGenuine Expedia guest review
"Good value, family oriented"
Impeccably clean. Staff very attentive. Food was overall delicious. Would like to have had music in all pool areas. Shows spectacular. Views amazing and from every area of hotel. Did not like the steep walk up the driveway when going to catch the bus (should have an entrance below with elevator access to lobby). Also did not like that every time we […] went through lobby the villas were pushed on us. When I finally told her "NO I'm not interested" in a rather irritated tone, she got a bit angry and then left us alone. First time for an all-inclusive vacation and would definitely recommend. Would I stay here again? Maybe, although part of the greatness of traveling is to experience new and different things each time. Read moreGenuine Expedia guest review
"Wonderful, relaxing and worth every penny"
The Omni Cancun is great place to stay. Been there 3 times in 4 years. The staff remember us and they remember the food we like year after year. Superior customer service. The food is great especially on the beach at the Pina Colada.Genuine Expedia guest review
"Nice property, exceptional staff, amazing beach!!!"
The overall experience was great! The staff was very attentive at all times and the property was very clean and consumer friendly. The restaurants were pretty average, but the beaches were priceless!Genuine Expedia guest review
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