"Overall Good Hotel - Difficulty checking in"
Nice resort overall - Some difficulty checking in: got there at 1130am (check in not until 3), asked if we could get into the room early. The gentleman said of course he will call and get housekeeping to clean the room asap and to check back in an hour. We ate, walked around the resort, came back: the woman at the desk said it is not ready yet. Drank […] at the lobby bar, went back to the desk 30 minutes later, the gentleman call again and said its not ready yet, came back in 45 minutes: same thing. Waited until 3pm, the guy stalled, got on the phone to call up, 20 minutes after standing at the desk, he motioned over to another worker who was sent up to double check the room. We finally ride up the elevator at 335, get into the room and the tv was still wet from them just cleaning it. Didn't like being given the run around Pools were ok: Activity pool with swim up bar didn't have a view of the ocean - not many organized activities other than bingo, name that tune, and one water aerobics thing. Pool with loungers in water was nice but had a very obstructed view of ocean. Jacuzzi bar at the beach was real cool with an AMAZING view, unfortunately got too hot after a while. Food: We really liked the food Sushi was absolutely AMAZING! Mexican food was good at Viva Mexico. Buffets were standard for AI Breakfast at the restaurant on beach (pina colada) was sub par - was a sit down but thought the food choices were odd and not too appealing - view was great. Read moreGenuine Expedia guest review
"Great room and service"
Staff was excellent and very kind to my 2 year old daughter.Genuine Expedia guest review
"Beautiful beach, room and people."
Weather was fantastic, albeit a bit humid for us from southern California we found it to be a nice change from the dry heat we experience.Genuine Expedia guest review
"Hotel great location."
Staffs are great, they are working hard.Food is ok for buffet. The entertainment was boring . I only love Michael Jackson contribute themeGenuine Expedia guest review
"Appreciated quiet options"
Our all-inclusive stay at the Omni worked for us, particularly because we were able to enjoy pool and beach areas that were quiet enough for our liking. The main pool had a volleyball net, DJ, loud music, but other pool areas were far enough away that the experience was restful and we could read our books. The beach experience was even better. We loved […] lounging under the palapas, and there was no music to disturb us. On long walks up and down the beach in both directions, we noticed that some other resorts had loud music at the beach area. So for us, the Omni ended up being a great choice. Food at Da Vinci, Devi, and Pina Colada were very good; La Paloma (main restaurant) was more basic but there were enough options at the buffet that we were satisfied. The sushi hut by the pool was a great convenience, as was Kuku's swim-up bar/jacuzzi on the beach. Room faced the ocean and was comfortable; our only complaint was the floor didn't seem super-clean. Staff were incredibly friendly. Read moreGenuine Expedia guest review
We had an excellent stay at the Omni. The only negative was the size of the beds, They were too short. Otherwise, it was top notch. We ate at every restaurant except for Davinci's (we had kids) and the Sushi Bar. The staff ensured we had the best experience. Karla at the Front Desk, Luis in La Vista, Carlos and Juan at the adult swim up bar, Ulises […] on the beach and Ignacio at the snack bar really took care of us. We will not hesitate to go back to the Omni on our next trip to Cancun. Read moreGenuine Expedia guest review
Nice facility. Liked conscience if variety of food. Need more entertainment. And pools stay open later closing at 10 pm was kind of early as we are young adultsGenuine Expedia guest review
"Hotel and ocean view from 17th floor were great"
Good relaxing vacation with very friendly staff. Staff was more than willing to help and serve you.Genuine Expedia guest review
"It is not what you expect from OMNI chain"
Most of the Omni hotels I have been to are luxury. This is not! Oveall it is okay, but not great. This was a family vacation: young adults with 2 kids (3 and 5 yo). Now, pro and cons. The restaurants options were VERY limited. The buffet food selection was minimal and the line of people to get the food was very long sometimes (as there not many other […] places you can eat at the hotel). The evening shows were poor comparing to other all-inclusive hotels I have been too. Only the Africa show was great. The swimming pools and multiple jacuzzies were fine - good choices. The shade is only under canopies/umbrellas, no big trees. The games in the swimming pool and some water sports were organized well. No game room, just a few games outside (on the sun) by the pool. Only 1 bar till 1am. Our room was okay, but not big. The beach was good. :) The service was okay, seen better. I would say that this is more a family and couples resort. The signle people who travels to Cancun to have fun will be bored at this resort. I hope this helps. :) Read moreGenuine Expedia guest review
My husband, 4 year old and I recently spent 7 days at the Omni and enjoyed ourselves quite a bit. The beach and pools are great, the hotel is very clean, there is security and lifeguards all over and the staff is super friendly. We were on the 18th floor and had a lagoon view which gave us sunsets.Genuine Expedia guest review
I had an ocean view which was great. There were a lot of food options. There was no need to leave the resort. The staff was really friendly. Overall enjoyed my stay.Genuine Expedia guest review
I must say this was the best experience! The staff was great and treated us like we were the only quest in the hotel. Every person that worked there was friendly and nice and just happy to help! The pools and beach were amazing! The all inclusive is worth it! We loved the shows and overall hospitality! This hotel is great! We are coming back ASAP! I […] did not want to leave. The wifi was iffy but honestly just focus on having fun! they have a business center but the computers are in spanish! lol.... I had an amazing time and im so sad I had to leave! Food -GREAT Entertainment- GREAT Location- GREAT Service- GREAT !!!!!! I give this hotel 837348274938479577453947934784759384 STARS! Read moreGenuine Expedia guest review
"Excellent condition and location"
We has a wonderful experience. We traveled with our two kids, 7 and 4, the also had a blast. Didn't want to leave.Genuine Expedia guest review
"Great place to stay with family!"
Place is great for the price... Staff is so attentive and helpful, not once did I see or felt rudeness coming from any of the hotel employees. We were a group of 12 people and each one of them Loved this place. This made my in laws first visit to Cancun memorable. Just wished they had more nightlife entertainment (live bands, dance floor etc) in the […] hotel and like that we would not need to leave the hotel at all! Rooms need a little upgrade but no big deal everything worked fine and were kept very clean at all times. Read moreGenuine Expedia guest review
"Great hotel with beautiful beach & well staffed."
Not disappointed! Rooms were very clean and comfortable. Great view from ocean view room. Staff very friendly, accommodating, and adequately staffed in numbers. Entertainment crew excellent. All staff hard working. Food was different tasting ,in some ways, but well prepared, abundant, and good variety. Loved the different level of pools, Sushi hut, […] all the outside bars and cabanas. Would definitely go again. Read moreGenuine Expedia guest review
"Excellent trip wouldn't stay anywhere else"
Excellent staff especially the three amigos at the beach bars Esteban, Rodrigo, and Jose. Made us feel right at homeGenuine Expedia guest review
"Nice hotel close to the beech"
I like the good, service and the show, nice beech and all the activityGenuine Expedia guest review
Great service in the restaurant food good 😄😄😄😄😚😗😗😗😗😗😔😔😗😔Genuine Expedia guest review
We were at the omni for 1 week and had a great time. The hotel activities were plentiful and there was something to do all of the time. There was entertainment every night and day. The beach facilities were great. Would absolutely recommend this hotel.Genuine Expedia guest review
"June 2014 and will go back!"
Family of four; 50, 49 and boys 14, 10. Stayed in a villa for one week! It was everything as promised. 3 floors of heaven with balconies. I overpacked. Don't need much more than swimsuits and dinner attire. Beautiful beaches, clean pools! Workers work 24/7 to keep this place in top order. Loved the staff so treated them well. All-inclusive the best […] option for this fine hotel. The food was amazing and presentation was great. Booked shuttles and two off-site adventures and they went off without a hitch. Read moreGenuine Expedia guest review
"Excellent all inclusive on the beach"
Overall my stay at the omni was beyond anything I expected. The food and drinks were great. The staff like the bar tender at the sushi place named Orlando really made my time at the omni great. I would solely go back just for the amazing service I received.Genuine Expedia guest review
Great place if you're not looking for the MTV Beach Party and just want to relax by the water. Great hotel staff. Very friendly and excellent service. Very well maintained facility.Genuine Expedia guest review
"It is nice hotel and I like to recommend to ny fri"
It was fun and I will go again there most of them this hotel is close to go any where and lots of entertainmentGenuine Expedia guest review
Awesome trip for a group of women. We were treated well and enjoyed every minute!Genuine Expedia guest review
Waiter and Waitresses were wonderful, pleasant, professional, friendly and we were group of 17 people and were all very happy and thankful.Genuine Expedia guest review
"The best all inclusive I have stayed!"
The staff was incredibly friendly, the food was great, the property was beautiful and well maintained. The rooms were spotless. Overall, I would highly recommend the Omni!!Genuine Expedia guest review
"I was expecting more"
The hotel facility looks good in pictures. The room assigned was not what I expected. Beds were small for two people to sleep in .The wall paint looks bad , the bath tub sealing has mold The food was cheap, really cheap choices. Better buffet in any restaurant in USA. Nothing that I really wanted to eat. I thought I would find a lot of different fruits, […] but only pineapple, watermelon, and cantaloupe. The people who serve were the best really nice and helpful all the time The drinks were not good either and only they have two kind of beer. They don't let you take food in a plate out of the buffet area. You have to eat it the the dinning room. Read moreGenuine Expedia guest review
Beautiful beach! Great food- first time visits with my daughters! They both said it was unforgettable! Already planning for next yearGenuine Expedia guest review
"Great beach, nice staff, but hard beds, blah food"
We enjoyed our stay. Amazed there are no mosquitos down here. Hot and humid but you expect that. The Omni has one of the widest and best beaches on Cancun. It's right next door to the Mayan museum (San Miguelito ruins) which was a terrific surprise. Our biggest disppointment was the food. Just not very tasty. Service was quite good and friendly, however. […] And the beef fajitas at Viva Mexico and the fresh fruit & fried ice cream were outstanding. Most of the rest was lousy. Rooms are small but clean. Beds were hard and uncomfortable. Good AC control and nice strong shower. Our ninos enjoyed the Kids Club, especially Miss Jossie. Read moreGenuine Expedia guest review
Hotels wifi is terrible never works. Unsanitary bar and room conditions. No shuttle serviceGenuine Expedia guest review
Due to American Airlines delayed flight from El Paso to Dallas, our connecting flight left us and thus had to stay at Dallas and were re-booked for the next flight to Cancun on the next day. Interesting, I had relatives on the plane that said there were other people sitting on our seats (overbooking?)Due to this, I was charged the first night of hotel, […] which by the way we called as well as relatives that were already there informed them. We were told by Cancun Hotel staff that they could not reimburse us and that Expedia would reimburse us. We had family of approximately 50 to 60 people for a wedding staying at the Hotel and I feel we should be reimbursed. The Hotel staff did not care and would not help us. They should have taken the extra mile or at least make an exception in our case. I feel that my package was not complete. Read moreGenuine Expedia guest review
"Nice hotel, close to bach"
I love it, everything was more then I expected, would go next year too.Genuine Expedia guest review
"Nice close to water with excellent staff"
Enjoyed myself very much the staff almost spoiled us the food was good and plenty The room cleaning was not as we expectedGenuine Expedia guest review
we stayed there from 6/15/2014 to 6/22/2014. it was a pleasant stay. the people there are working hard to make your stay as comforting as possible. i have two kids aged 9 months and 5 years old -- they had a lot of fun swimming and watching the shows that the resort is providing during the evening. two thumbs up for the resort and for the service that […] they provided. Read moreGenuine Expedia guest review
Do not go to the Italian restaurant the waiter that served us was rude and took over an hour and a half to serve our appetizers and the main course was not great either! BAD SERVICE IN THAT RESTAURANT!Genuine Expedia guest review
At first, I was a bit skeptical because of the simple fact that I requested a king size bed for my room. However, as I enter the room there was only a two twin bed. I called the front desk and they told me that's all they had so I had to settle. As a first impression for the hotel I was really disappointed because why would you gave us that option if […] it was even available. Definitely need more organization. However, throughout the 4 days everyone there was so nice and so genuine. They were ever giving and kept offering tequila. Definitely a plus for me. Read moreGenuine Expedia guest review
"6/14/14 - 6/21/14"
For the most part everything went well with the exception to our room accommodations. We booked and were supposed to get a king size bed. When we checked in there wasn't any available, so they slid two queen size beds together. We told them weren't happy and they told us that once a room became available, they would switch us. No one ever approached […] us again. The sad thing this was our 25th wedding anniversary and that is the one thing we requested and wanted. Also this wasn't our first vacation at the Omni. We also vacationed 15 years ago on our 10 year anniversary, and the hotel knew that. I feel if less time was spent trying to sell us a time share and more time on our room accommodations our stay would have been much better. Read moreGenuine Expedia guest review
"Family Beach Vacation"
We had a great family vacation with our teenagers! The villa was spacious, comfortable and made us feel at home! Our 3 teenagers went parasailing, deep sea fishing, kayaking and exploring subterranean caves, zipining thru mayan jungles (all of which were separate tours and costly). Beaches and pools were beautiful. Staff was attentive and friendly. […] The entertainment in the evening was better than I thought it would be. On the downside: The food was good but the options especially in the evening were very limiting. Their main restaurant was reserved to adults only. The other nice restaurant on the beach was closed twice due to wedding receptions while we were there. All that was left was the buffet which was found lacking after a whole week. We did not appreciate the sales job that we were presented for the timeshare when we first arrived. Too heavy handed and persistent. Also when my son lost his hotel band in the pool and was told that there was a substantial replacement fee which we did not appreciate. Read moreGenuine Expedia guest review
the food was good and all the staff is very friendly they have two pools and is close to the beach.Genuine Expedia guest review
The hotel is excellent ...people friendly,clean and beach is beautiful just Internet is horrible no much connection :(Genuine Expedia guest review
Over all Omni is a great place to stay. They have double beds in the rooms. Pools are nice and all inclusive is ideal.Genuine Expedia guest review
"Nice getaway for the money"
The really nice things are the nightly show and free food. facility is clean and staff are friendly except the lady at the hotel supply store. she's slow in everything she does and impolite to customers. the food is average but free so can't complaint. Overall it great value for the money.Genuine Expedia guest review
"Terible hotel i have ever seen"
Very old hotel that has a bad rooms and very bad wifi. Also has 4 resturants that are not goodGenuine Expedia guest review
"Beautiful beach setting"
Our family stayed in one of the end units in the beach villa. The package only allowed 6 people so we had to pay for an additional room because there are 7 of us (2 adults and 5 kids). We were all able to fit comfortably in the villa. There are 2 rooms with king beds and one room with 2 double size beds. All are en suite bathrooms. One of the king rooms […] in larger and has a bathtub and shower and the others have showers. The rooms were clean but seemed a little beat up. The bed was pretty comfortable with very clean sheets and towels every day. The baths are all small but the showers were hot and pretty powerful stream. The view from the villa was gorgeous. The staff is all amazingly helpful, kind and all of our needs were met. We ate usually at the buffet which changed every day but always had great fresh fruit, veggies and salads and fresh fruits. There was alway plenty to choose from and I have some picky eaters who did very well. Our family ranges from 9-22. Jose at the restaurant was awesome. These guys make their money on tips and will go to extremes if you are good to them. Wilbert, Antonio, Marco and Oscar were terrific. The shows every night are a lot of fun and well done. Lots to do at the resort. They really make it fun for adults and kids. We went to Xplor which was really great but do yourself a favor and take a cab there. We took the tour bus and wasted at least an hour and a half traveling and ended up taking a cab back. FYI, no kids at DaVinci restaurant. Read moreGenuine Expedia guest review
"Great hotel with lots of options!"
Traveled with a group of 7 guys/girls (ages 21-26). Would definitely recommend to others and consider going back again! Pros: -Food (other than the regular buffett) was amazing-sushi bar, tacos, nice restaurants -Staff was great, especially entertainment staff. -Tons of attractions, most were reasonably priced. Booked all through the hotel to make […] sure we weren't scammed. Definitely recommend the La Isla Mujeres Booze Cruise (and sitting on the top deck near the beer) if you want to drink and interact with the crew. -Live music in lobby 2 nights a week; we got a group together to dance and they played a variety of music -A few of us went to CoCo Bongo and Senor Frogs (Antonio from the hotel got us to the front of the line and was a huge help!) Definitely recommend visiting one or both of these places for 20-35 year olds-actually worth the money! -Beach volleyball, multiple pools/ hot tubs Cons: -Everything closed up by ~9pm; had to go elsewhere for "nightlife" -Driving up to the hotel, it looks pretty sketchy; weird pink color on the front, but inside the rooms are great! Great view for the people who upgraded to a suite, but other room overlooked the roof and was on the opposite side of the hotel. -Nowhere to get anything to drink before noon except front desk or buffett-this made working out in the morning difficult as fridge was not restocked until afternoon. Read moreGenuine Expedia guest review
"Good value and very comfortable"
The hotel is much nicer than it looks when you first enter. Several pools offering plenty of space. The beach is absolutely beautiful. Staff are very friendly, courteous and attentive. The sushi bar is a nice touch, and Orlando is an excellent bartender. He gave my son Spanish lessons during our stay. The food is pretty good for an all-inclusive resort. […] The buffet is a different theme every night, and that is a nice change. Deva is an excellent beach-front restaurant, but make reservations early as it books up quickly. Be forewarned that the Italian restaurant is adults-only. My daughter was turning 18 in less than 2 months, and they still wouldn't let her have dinner with us there. They present entertainment every night. The Michael Jackson show was cool. Be wary of the vacation club pressure. It begins almost from the moment you arrive, and if you attend a presentation it is very high-pressure. We felt proud that we managed to escape without buying a membership. All-in-all, though, I would recommend this hotel to friends and family. Read moreGenuine Expedia guest review
"Great place to relax!"
This resort is on the "quiet" end of the hotel zone, a $12-18 cab ride gets you to the shopping, restaurants and club end. The room was very spacious with a great balcony over looking the pools and the beach. Didn't have any issues with restaurants (reservations or not); DiVinci's has a great variety and very good food. The taco bar and the sushi bar […] were just perfect for lunch!! We had activities planned before we arrived but the hotel has services to step them up for you if you want to take advantage of their great staff, everyone was helpful. I would recommend this resort to anyone and I would return if I ever go back to Cancun. Read moreGenuine Expedia guest review
our experience at the omni was excellent.. our waitor ignicio and pool waitress herlinda were outstanding!! loved them both!!!!!Genuine Expedia guest review
No premium liquors Drinks didn't even taste the same day to day Food horrible No liquor in the rooms Only 1 reservation per 4 nights you stay Would not recommendGenuine Expedia guest review
My wife and brought our 2 young children. We all had so much fun. The beach and pool combo with the kids was great. The service was also incredible with constant pool and beach side drink service. Gilberto at the pool knew us all by name and was always asking what we needed. This hotel was very family friendly even with loud children. lol. There was […] a show after dinner one night pool side which was a pleasant surprise. The food was also wonderful. Its not quite gourmet, but a tone of options and all of it was very well prepared and delicious. We will be back. This was our 1st all inclusive trip and must say they did not disappoint. One last thing...The beach there is the best in Cancun. Read moreGenuine Expedia guest review
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