Stayed here for a week with friends and it was a great place. Never got tired of the food. Staff was very helpful. The bar service was quick and drinks were good. If I had to complain about something it would be that the bar did not open til ten in the morning. But that is no big deal.Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear A traveler, thank you so much for sharing such nice comments. We are delighted that you and your friends had such a great time while staying with us because there is nothing we want more than to know that each and every one of our guests are feeling totally satisfied with everything we have to offer such as accommodations, services and entertainment. We thrive on our guests´ well being and satisfaction, so when we see and read how much they like our hotel and enjoy our services, it gives us a very rewarding feeling, because for the entire personnel here at the hotel, making our guests feel happy and comfortable is not only a job but it is our pleasure. Thank you for choosing us, it was a pleasure having you and your friends stay with us. Best regards.
The front desk staff were not friendly at all, the bar staff was okay, housekeeping was very good, and the beds were very comfortable, the food was not good at all, unless you want hamburgers and hot dogs everyday. I have stayed all over the world and this is the worst resort I have ever stayed in. With that said, Jaco was a very nice town, and friendly […] people, I will not recommend any other hotel there, but only because I didn't stay at any others, I would recommend Adventure tours, price is right, and well worth the money!!!!! Read moreGenuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Mark, thank you so much for sharing your comments about your stay with us, that way we know how our guests perceive our hotel, its staff and its services and that feedback serves us as a way to see what we can do to improve everyday in order to attain our guests complete satisfaction. We are very sorry to learn that your stay with us was not satisfactory and that you found our front desk staff not friendly and we really do apologize for it. You can rest assure that we are going to share your comments with our General Manager so she can look into your specific case and make sure that situations like this never happen again, because as I mentioned before, we strive to make our guests feel totally comfortable and satisfied so we are not going to tolerated any misconduct from any of our staff towards our guests. Regarding tha food we appreciate your comments about how it needs to be improved and we are going to let our Food and Beveages Personnel how you feel so they can take your comments into acount to improve its taste and variety. It is our main goal to make our guests not only enjoy as much as they can their stay with us, but also to make them feel as welcome and comfortable as possible so please once again, accept our most sincere apology about the way you felt treated from the front desk staff. Thank you for staying with us, it was a pleasure having you with us. Best regards.
"Bed of rock"
The bed was like sleeping on a brickGenuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear A traveler, thank you for posting your comments. We are very sorry to learn that you found your bed's mattress so hard making it difficult to have enough rest and sleep. This is a hotel whose main concern is to make each and every guest enjoy their vacation as much as possible, providing them with great services, comfortable accommodations and all the fun they might want. Our staff is always going above and beyond to make our guests have everything they want and deserve, so we are certain that if you had told our front desk staff about your problem with the mattress, they would have happily change you to another room with a mattress more of your liking. As you already read, we want our guests to have all the enjoyment and fun possible because that is our main goal. Once again, we are very sorry about your lack of comfort with the bed, we hope that the next time you visit us, if you're not satisfied with something, you will let us know as soon as possible so we can resolve the issue immediately. Thank you for staying with us, it was a pleasure having you here. Best regards.
"OK All Inclusive"
Hotel staff were not overly friendly and at no time went out of the way to make the vacationers feel like they were happy to have them there. We have stayed at many all inclusives and have never had a negative experiece. This was our first. Food was the same almost every day. Special requests were not able to be accomodated at the meal times. All in […] all not a great experience. The bartenders were friendly. Hotel beds were like rocks. The scenery was beautiful and the grounds were kept up. No chairs or umbrellas were located on the beach. Read moreGenuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Traveler, we really appreciate your comments because they make us see our guests´ opinions and poiint of views about our hotel and its services and sometimes those comments even give us ideas and reccommendations on how to improve our services and accommodations. We are very glad that you found our grounds so well kept and liked the scenery so much. Please accept our most sincere apology for the shortcomings in the service you received during your stay from part of our staff. We want to provide our guests with very comfortable accommodations, very convenient services and all the fun they can have with a staff that will go above and beyond to make them feel welcome and very well taken care of for their complete satisfaction. You can rest assure that your comments are going to be shared with our General Manager so she can prompltly resolve this problem because we are a hotel that strives to make our guests feel more than welcome, providing them with all that they expected and much more, so we going to immediately put a stop the mishap that you experienced. We are very sorry and we can guarantee that this will never happen again and we really thank you for telling us about it. Thank you for choosing us, it was a pleasure having you with us. Best regards.
"Not what we expected."
When we arrived the first thing we noticed was a group of angry guest arguing with the hotel staff because the Wi-Fi wasn't working the staff didn't seem to care much either . My girlfriend found a way to make it work on her phone so at one point there was multiple guest & staff asking her for help the staff didn't even thank her either . The room was […] fine but a bit outdated, food was pleasing although we missed out on the nice deck restaurant for lunch because the staff never mentioned we could eat there. The staff overall was fine although most seemed miserable at their job. I don't think I would stay here again. Read moreGenuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Manny, thank you for sharing your comments since they are very important for us here at the hotel because they serve us as feedback from our guests about how they feel about the hotel and its services and it gives us plenty of ideas about what we can do to improve every day for our guests´ total satisfaction. It makes us very happy to know that you liked the cleanliness your room and the food we offer. We are a hotel that really thrives on our guests´ satisfaction and our staff always do everything they can to make them feel extra welcome and to comply with everything they might need to make their stay a complete success. We are happy to inform you that the hotel is currently undergoing renovations and we can assure you that after they are finished the entire premises, rooms and furnishings are going to be totally updated. Please accept our most sincere apologies about how you perceived our staff. We take the comfort and satisfaction of our guests very seriously, and any problems we are made aware of are always dealt with as quickly as possible. We assure you that we treat issues of this nature with the outmost urgency so that they will never happen again in the future. Once again, we apologize and we thank you for choosing us. It was a pleasure being of your service. Best regards.
At first they put us in a room next to a remodeling and the noise was unbearable, after I got serious at the lobby they moved us to another room, which was ok. This hotel needs an urgent remodeling or they should lower their prices!Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Arturo, thank you for sharing your review. Yes, as you could see we are undergoing renovations and remodellation so part of the infrastructure is going to change and all the rooms are going to be updated hopefully most of it will be done by the end of the year. We are sorry about the mishap you experience by having the room next to yours being worked on, but as you could see, we complied with you and changed you to another room. We want our guests to know that their comfort and satisfaction is very important to us and our staff is always going the extra mile to comply with all their requests and needs because when they leave we want to see a big smile of happiness on their faces showing us that we did indeed made them feel happy and satisfied during their stay. It was a pleasure to have you stay with us, thank you for choosing us. Best regards.
"Friendly staff, great location"
Most of the reviews I read about this hotel was pretty accurate. Its in a very good location, a lot of bars and shopping to do and right next to the beach. The food was pretty good and drinks as well. Most of the staff were very helpful and the premises were always clean. My only complaint was the size of the rooms and beds. They were very small and […] beds were hard. Also the wifi didnt work from time to time. Other than that Great place to stay! Read moreGenuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear monique, thank you for posting such a nice review. It is great to learn how much you liked our hotel, its services, its very convenient location (being right in front of the beach and just a walking distance from the town of Jacó), and our very helpful and attentive staff. We are sorry to hear that you found the mattress of your bed very hard but we will like to inform you that as you could see, the hotel is undergoing renovations and most of the rooms furnishings are going to be updated. Remember that we are a hotel whose main goal is our guests total comfort and satisfaction and we do everything we can to comply. It was a pleasure having you stay with us, we hope you visit us again very soon. Best regards.
Horrible. The AC in the room sounded like a jet. Grimy door hardware and floor around the walls. They charge to use their room safe. The outside Best Western light was not lit. Indicates lack of funds or lack of interest. No soap at the bathroom sink. Pepper grinder at buffet was sticky and dirty. Beach is rocky. All around bad hotel for the priceGenuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear A traveler, thank you for posting your comments, we really do take them seriously because they serve us as feedback regarding how our guests see us and what we can do to improve our services. We are very sorry that we didn´t reach your expectations during your stay with us. It makes us very sad because we are a hotel that really thrives on our guests´ comfort, satisfaction and enjoyment and we really do everything we can to comply with everything they ask, request and need. We are glad to inform you that we are a certified eco friendly hotel that takes our responsability towards nature and its resources very seriously, that is why we only use eco friendly and biodegradable products and try not to have any unnecessary wastes that can hurt the ecosystem so that is why we have a soap and shampoo dispenser in every bathroom shower. Both are biodegradable and our guests can use exactly what they need without wasting unnecessary quantities that might hurt the ecology. We are also very sorry that you found the hardware in your room and the pepper grinder dirty: it is the first time that we have heard about it a you can rest assure that we are going to look into it immediately so it never happens again. As I said before, we take the satisfaction of our guests very seriously and any problem we are made aware of are always dealt as soon as possible. Thank you for staying with us, It was a pleasure being of your service. Best regards.
"Great Hotel Close to beach"
Great stay as always. This was our second visit and look foward to returning next year.Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Mike V, thank you for your amazing review. It is always very rewarding to know when our guests continually stay with us because it shows us that they are completely satisfied with our hotel, its location and its services. We really do strive to see our guests feel more than comfortable when they are here with us, we want them to have lots of fun, enjoy everything we have to offer and forget about everything else in the world except what to eat and drink while they are by the pool. Our staff is constantly doing everything they can to comply with all our guests need to make their stay perfect, and they are always doing it in the most attentive and friendly manner so they can always feel the real Costarican warmth. Thank you very much for choosing us, we will all be looking forward to your next visit. Best regards.
"on arriving at two pm could not get food or a drin"
on arriving at 2pm coulf not get food or a drink. was told we had to wait till 3pm. at which time lunch was over. not nice to hear after traveling 9hrs. food was really bad. we went out for breakfast and dinner. lunch was okGenuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear tracy s, thank you for posting your review because it lets us see how your experience in our hotel was and what we need to do to improve in order to get our guests total satisfaction. We are happy to hear of convenient you found our location and of how much you appreciated everyhting our staff did to make your stay as pleasant and comfortable as possible. You could see how we strive to make comply with all our guests need and want for their convenience and satisfaction. Eventhough our check in is strictly at 3 p.m. (that way our cleaning personnel can have everything ready and clean for a super spotless room) we do offer that for a fee, our guests that have not check in can use all the all inclusive benefits we offer until they get their room at the stablished check in hour, we are truly sorry if our staff did not tell you about it at the time a we apologize for it. We are also sorry that you found that our food was not up to your expectations, we are going to share your comments with our Food and Beverages Staff so that they can take them into account and immediately start working on improving because we really do take our guests satisfaction very seriously and our reason of being is to comply with all of our guests requests. Thank you for staying with us, it was a pleasure having you here. Best regards.
"Close to excellent, but...."
Our stay did not start out as nice as we planned. A week before I called the hotel directly to make sure we could arrive early (before check-in time) and use the hotel facilities (pool mainly), without any additional charge, the person that I talked to assured me that would not be a problem, just that the rooms would not be ready until check-in, which […] was not a problem for us. So we arrived about 4 hours before check-in ready for a good time. The manager at front desk was not at all helpful and actually very rude, in front of my whole family, including my kids. She began to ask me to provide the name of the person I had talked to the week before, which was just ridiculous, considering it is Best Western and not some cheap unknown hotel you can't trust. At the end we had to leave and come back at check-in time, horrible customer service specifically from this person. Once we checked in, everything was different, all other members of the hotel staff were great, something for the manager to learn. Rooms were great (even though we had a small problem with roaches), food was great and overall the facilities were excellent. Read moreGenuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear A traveler, thank you for taking the the time to write and share your comments. As a hotel, it is extremely important for us to make our guests feel totally welcome and satisfied, doing everything in our power to comply with their requests and needs and doing so in the most warm and friendly manner. Please accept our most sincere apology for the shortcomings in the service you received, we really take the happiness and satisfaction of our guests very seriously and any problems that we are made aware of are always dealt with as quickly as possible, so you can rest assure that our General Manager will look into this so similar situations can be avoided in the future. It makes us very glad to learn that the rest of the staff treated you as you deserved and were always ready to do anything to make your stay more pleasant. The hotel was just fumigated a couple of days ago so perhaps that was the reason for the insects to be so crazy (because they were actually dying). We are also very pleased to know that the rest of your stay was fun and was everything you were expecting it to be, also, that you really liked the food and drinks we offer. Once again, please accept our apology and you can rest assure that this was the first and last time something like this has ever happened. Thank you for staying with us, it was a pleasure having you and your family with us. Best regards.
We spent six days and we liked it. Food was very good and personal was very helpful.Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Traveler, we really appreciate your wonderful comments. We are delighted to know how much you liked our hotel and how much you enjoyed staying with us. We really want our guests not only to feel really comfortable with the accommodations and services we provide but we also want them to have the best time they can, that is why our staff are always taking such good care of them, complying with all their needs and requests with the friendliest and warmest demeanor, that way they can see how much we like taking care of them and making them as happy as they can be. We are also very happy that you enjoyed our buffets and all the other food and snacks we offer, you can be sure that we do it with all our pleasure. Thank you so much for choosing us, we hope you can visit us again soon. Best regards.
"Hotel is in a great location, that is about all"
This hotel was very disappointing. The staff was very nice and the grounds overall were fine but it had to be the worst hotel room I have ever stayed in my life. It was bare bones- not even any soap in the bathroom. The in room safe did not work, it looked like a dorm room, noisy. The food is exactly what you would expect for an all inclusive- so no […] surprises there- but not good (bland not a lot of healthy choices). I would never stay here again. Read moreGenuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Traveler, thank you for sharing your comments. It makes us very glad to learn how convenient you found our location and how nice and attentive you found our staff. Our entire staff strives to make all of our guests happy and satisfied by not only providing them with all they request and need, but they tried to comply with the most friendly and warm demeanor, so they can see that it is indeed our pleasure to serve them and to take very good care of them. We are very sorry to hear that the room you stayed in was not up to your satisfaction but as you could see, the hotel is actualy undergoing a complete renovation and remodelation of its entire infrastructure. Since it can be done all at the same time, they are doing it by parts, first one building, then the next and when everything is done , we can assure you that the rooms are going to be very updated and with very modern appliances and furnishings for our guests´ convenience. Since we are a certified eco friendly hotel, we do everything we can to not disrupt or harm our natural resources, that is why we have soap dispensers in the showers of the bathrooms , these dispensers also contain biodegradable shampoo. That way, the guests only use what they need (the soap is biodegradable) so there is not any wasting of items and implements for the benefice of nature and its resources. Thank you for staying with us, it was a pleasure being of your service. Best regards.
"Great All Inclusive Hotel!"
Had a great time! Would definitely stay here again.Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Tino, thank you for sharing such a great review. We are delighted to learn how much you enjoyed staying with us and are we are thrilled to know that you will definitely be returning. As you could see, we are very conveniently located, just a couple of blocks from the town of Jacó and right infront of the beach which is like having a beach in your own backyard. Also we are always trying to make our guests feel right at home, surrounding them with warmth and trying to do everything in our power to ensure their complete satisfaction such as providing them with everything they need for their comfort and conveniency and giving them all the advice they might ask for regarding tours and attractions nearby. Thank you so much for staying with us. It was a pleasure to have you here. Best regards.
"Very good clean"
Hotel staff was kind, close to the beach, rooms cleaned. We enjoyed very nice meals not usual and tropicalGenuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Traveler, thank you for posting such a delightful review. It is very nice for all the hotel´s staff to feel so appreciated eventhough that what we do is more than a job, it is a pleasure. We strive to make our guests feel super welcome, surrounding them with the most warm and friendliest atmosphere so they can be taken care of as they truly deserve and expect. We do everything we can to make their stay not only very comfortable but also very fun and pleasant, providing them with everything they need and the most convenient services so they will only have to worry about having fun. It was a pkeasure having you stay with us, thank you for choosing us. Best regards
"I've stayed here before"
I've stayed at this hotel before it was all inclusive. And I've owned a place in Jaco. It was a pleasure to stay at the BW and the all inclusive part was a treat.Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Traveler, thank you very much for posting your comments. It is wonderful to learn that this is not your first visit and best of all, everytime you visit us you like our services and accommodations more specially now that we are an all inclusive resort. We really do work very hard to ensure that all our guests get everything they were expecting and much more, that is why we are always evolving and trying to perfect our services and our accommodations, that way we are going to be sure that when our guests leave, they are going to be doing it with a big smile of satisfaction. Thank you for making us your hotel of choice, we hope to see you back again soon. Best regards.
"Mean staff, crazy rules, worst all inclusive"
Do NOT stay here. Never have I had a staff not let you even hang out in the hotel area if you get there early. And when a friend wanted to stop by to grab something from our room, they wouldn't even let them on the property. They were super mean, and extremely unaccomodating. The rooms are sub par tooGenuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Mitchell, thank you for sharing your review because that is the best way we have to see what we really need to do to improve for our guests´satisfaction. Since we care very much for our guests´well being and comfort we do everything we can to meet our and our guests´ expectations, for example providing them with the best services for their convenience, having the highest standards in security in our premises for their safety and well being, that is why our security staff maintains very strict rules in letting inside our premises people that are not guests and are not with any of our guests. Our check in hour is at 3 p.m. and our check out is at 1 p.m. when people arrive early, there is a fee they can pay so that they can enjoy our hotel and services while waiting for their room to be ready at 3. We are very sorry that you felt that our staff was not accommodating and we apologize for that; you can rest asure that we are going to share your review with our General Manager and she will immediately will deal with this, so problems like the one you experienced will never happen again in the future. We take the comfort of our guests most seriously and any problems that we are made aware of are always dealt in with as quickly as possible. Our most sincere thanks for staying with us, and once again, we apologize for the inconvenience that you experienced. Best regards.
"Updates needed ASAP"
Booked hotel knowing it needed updates so no complaints. You get what you pay for.Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Ricardo, thank you for taking the time to write your review. We are very happy to inform you that the hotel is actually undergoing complete renovations and remodelation of its infrastructure. The rooms´ furnishings and electronical devices are going to be changed and updated. We strive to provide our guests with the most comfortable and fun stay so they can be completely satisfied and have a very successful experience and when they leave, they will be thinking about how fast they can return. It was pleasure having you with us, we hope to see you back again soon. Best regards.
I really liked my stay at the hotel. The place is very nice, clean and it has all the things I was looking for on a weekend. The food was good and the drinks as well. However, different type of beer would have been nicer (only Imperial). The poor was very nice and people was great. I am definitely coming back soon.Genuine Expedia guest review
"It must be a joke with that beauty of beach"
The landscape is great, Costarrican beaches are great and I must be said, it was the only thing why I didn´t run from there...Costa Rican beaches and landscapes. About the hotel, a horrible experience. Loud music until 2am and it sounds like it was played in my room, pool and facilities rusty and old. Food wasn´t that bad... Sorry guys, you must do […] something!!!! Read moreGenuine Expedia guest review
"3 star hotel on Jaco Beach"
The room was very clean. It had all the basic amenities. The food was good, and the fish was exceptional. The bar selection was very limited. It had only one draft beer, the local produced beer with no other choices. The service was friendly with some workers having a language barrier. Overall it was a good experience and would go back.Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort Dear Traveler, thank you for posting your review. We are very happy to learn how much you enjoyed your stay with us and how much you liked our costumer service. As you could see, our staff always go above and beyond to provide our guests with the best service eventhough it is hard for some of them to speak perfect english, which makes the guests appreciate more their effort because there is nothing more that our staff wants than to provide each and every guest with the best hotel experience. It makes us very glad to know how much you liked our food, specially the fish so we are going to share your comments with our Food and Beverages Staff; I´m sure that they are going to be delighted. Once again, thank you for staying with us, it was a pleasure having you and we hope that you come back soon. Best regards.
"Nice Hotel On the Beach, Close to Many Activities"
This was the ninth time we have stayed at the Hotel and although it is getting older in age it is extremely well maintained. Every employee has great attitude. Will continue to stay here on our visits to Costa Rica.Genuine Expedia guest review
"Met expectations, food+,nightlife-avg./below avg"
Single guy review: price paid: (1-5) 2 or 3 (found out could have possible gotten hotel for $65/night, day scene is very good, bikinis, pool very good, beach (august) was hardly anyone on, staff service overall excellent. Night Scene: lacking, missed energy, felt staff wanted to go home, unless high tipper drinks watered down, however wait time for […] drinks was good. Food was excellent in quality/taste,selection. not enough single women. Town of Jaco, good. Costa rica shuttle service good from hotel. Read moreGenuine Hotels.com guest review
"Inclusive shouldnt mean same everday"
Mediocre at best. They seemed to serve the exact same food everyday. Got boring real quick. The staff seemed even more bored than I was staying there. Guess i was spoiled at the other hotels i stayed in costa rica that this one just didnt measure up. At least i could get to sleep since it was quiet.Genuine Expedia guest review
"Too many screaming kids!"
They should mention that it is for families. The dining room, the pool and all public areas were a constant din of screaming kids. The food was awful!!! Very oily and greasy and the same dishes day after day.Genuine Hotels.com guest review
"OK Hotel but disappointing"
OK Hotel for kids and family. The Hotel was clean and had a good location on the beach. The food was well below the standard for a Best Western Hotel. The Hotel had two bars, one by the main loby and one in the back going towards the beach. It took a long time to get a drink there and the snacks were so so. This bar closed a 5pm. After 5pm the only […] bar was a booth, not a real bar with seats, it had all the drinks but only one line to get your drinks. It took about 15 min. in line to get a drink. The other bar opened later. They had good music and dancing. If you had a late night having fun drinking and dancing and wanted to sleep in, beware the music at the pool was very loud. Read moreGenuine Expedia guest review
"Nice hotel, poor beach"
The food was repetitive & horrible. The beach was filthy & the hotel is too far from the airport. Please do not stay here or in jaco, complete waste of money & time.Genuine Expedia guest review
"Not Happy, would never go back"
Rude staff in which some did not speak english. There 'motto' was to say NO unlike every other hotel we have visited. Food: horrible All-inclusive alcohol: one looong lineGenuine Expedia guest review
"great budget hotel"
i had a great time!! this hotel is not swanky by any means but thats not how i travel. its in a good location- can walk to everywhere in jaco beach, it is all- inclusive which came in handy to save some money on food and drinks, and there rates are resonable. id stay again.Genuine Expedia guest review
"Great resort for anyone!!"
I really enjoyed my stay at the Jaco Best Western--the room was well kept, meals were delicious, pool area spotless, and beach area very nice. Being so close to the town (just a very, very short walk away) made a real plus--enabled one to get out, walk about, and see/learn more about the country.Genuine Expedia guest review
"Less than 1 star"
This hotel is awful. I read reviews that said the rooms were old, but they are falling apart. The beds are horribly uncomfortable. The air conditioning is in the window so it blows right onto the bed and cannot be adjusted. The bathroom was filthy. And to make matters worse there was dance music and a marching band until 1am on a Wednesday! We couldn't […] sleep and the kid in the room next to us was screaming. The food was below average. Think of what you can make the most of for cheap- pasta and sauces. The pool is only okay. The one nice thing is that this is a beachfront property and the grassy area by the beach is lovely, as is the beach itself. The hotel is also not right in town so you need to walk. And if you try and check in before 3pm they turn you away at the gate. Read moreGenuine Hotels.com guest review
"Mediocrity on a nice beach"
Good location, beautiful beach, and close to town for nightlife and shopping. The mattress was hard, outdated furnishings, and terrible pillows. The staff at the bar and afternoon snack were nice but other staff was indifferent. Reception staff were helpful with your planning and check in/out was good. The best part was free international calling to […] US and Canada. A great deal! Read moreGenuine Expedia guest review
Hotel staff are bad, every time you ask for something look like they are doing you a favor .food is terrible.Genuine Expedia guest review
Everything was good but the buffet wasn´t good enought. Seems like they wanted to save money on food.Genuine Expedia guest review
The room had plastic furniture and was very old looking and uncomfortable. The bed was hard. The staff was not attentive or friendly. They have a very loud disco until 1am and you can hear it from the hotel room.Genuine Expedia guest review
"Run-down property, spotty service"
When I checked in, the front desk person told me nothing about the property--where this all-inclusive resort has meals served in different places when the guest count is low. You have to pay $3 per day for the safe in the room (!? old fashioned-key you have to ask and pay for). Laundry isn't actually picked up from your room when you put the "pick up […] my laundry" card on your door knob. And it took me 10-minutes (and a front desk person who just left me on hold because she did not understand my request) to get someone to understand I needed some laundry picked up for same-day cleaning. They then sent someone right away. My water was turned off, with no explanation... And the front desk person did not help - said she would call back, but did not. I had to call back again to have it addressed. It was eventually turned back on, with no explanation--and the water was BROWN when it first came out of the faucets. I was on the top floor and there was work being done on the roof above my room, early in the morning. It's away from the main area in town, which could be good, but not during slow season. The bartenders and food servers were very good and there were a couple of gentlemen at the front desk who were VERY helpful, but overall, I do not recommend this place. Read moreGenuine Hotels.com guest review
"good for couples, family"
good hotel, only problem was with receptionist at the chek in, and the breakfest bufett only in weekends, rest of the days a 4 option breakfest, good front beach near the clubs and shops or 5-l5 min walk, my wife did not like the matress not to firmGenuine Expedia guest review
"Great location, helpful staff, safe hotel"
I stayed a week here in July 2012 and couldn't be more pleased! While its not a 5 star resort, it does offer everything you need for an enjoyable, comfortable stay. The staff was honest and courteous. The rooms were always cleaned properly. The breakfast was great, although it was pretty much the same thing every day. I felt safe while there and will […] definitely return if I have the opportunity. This hotel is in a great location. Thank you. Pura Vida! Read moreGenuine Hotels.com guest review
"A good value"
This place is a great deal for what you get - beachfront, a quick walk to town, free breakfast buffet (a highlight... it was excellent!), clean and safe. The decor is pretty dated, but still in good shape. I would definitely recommend this Best Western and will stay here again if I come back to the area.Genuine Expedia guest review
Very tired. Rooms very basic and needs refurb badly. Beds are AWFUL. Pool ok. Food is terrible...had the worse nachos ever there....can't say what the meat was but it didn't taste like beef.....plastic chairs in the room. Good thing was it is on the beach but far away from anything. Security good service ok....Internet in room 301 didn't exist...really […] is a z2 star hotel at a push. Read moreGenuine Expedia guest review
great location, really nice people, good price...would stay againGenuine Hotels.com guest review
Hotel was deserted when we stayed there after Easter,low price on Expedia and even lower price just walk up to the desk.Great location,spacious grounds,clean room,quiet,large pool. Good security--Food is expensive everywhere in Costa Rica,especially so at hotels--Genuine Expedia guest review
"Meet traveler needs"
The pool was noisy all day and I didn't like the music. This resort seems to be geared toward families and so young travelers like myself feel unserved. One major inconvenience was during the last 2 nights of our stay when NONE of the ice machines in the hotel worked and the front desk/room service said there was no way to get ice to me in the room. […] The front desk people also seemed content with the bare minimum of service; not a great experience to cap off an otherwise wonderful Costa Rican vacation Read moreGenuine Hotels.com guest review
"Best Western Jaco, Costa Rica"
The hotel needs some work. Pool needs to be cleaned better. One day it looked like parts of a diaper floating in it and I spoke to life guard and he didn't care. there is a small bridge over part of the pool,it needs to be cleaned and painted. One evening the lights went out. Not the hotels fault but as it got dark very very few of their emergency lighting […] worked. In the day light you could see it was in place. Stair wells were pitch black, walkways dark, only 2 at the bar area worked. People walked around useing their cell phones like flashlights. forget the beach if that is what you are going there for. Yuck. The good part it is a very short walk into town, the bar and the people working there were very nice. Great view of the the sunset. It is probably the best you are going to find in the little town. Read moreGenuine Hotels.com guest review
"Nice 3 star hotel with solid basic ammendities"
I stayed with my two children at this hotel for spring break-4 days and 3 nights. I found it to be a fun location that was clean, easy to navigate and safe. My favorite parts were the view from the taller building, the warm pool and non-crowded beach front. Our room was clean, had a great view, comfortable beds and all the basics. We are very use to […] traveling to Latin America on vacation so we had reasonable expectations. This hotel had a rather vigilant gate guard and we noticed an occassional guard with flashlight at night walking the grounds and one at the beach front. The staff was younger at the front desk and helpful. The beach is just fine, there are some small rocks along beaches in this region, so small children might like swim shoes on. The waves are notable so I did keep the kids close but it was managable and we got to watch some great surfers while we stayed in the smaller waves. This beach was enjoable as there are virtually no trinket sellers, just a few services like surfing or horseback riding offer politely a ride. The breakfast buffet was great for us, scrambled eggs, pancakes, some mexican fare, ceral, fruit, etc. This is a nice basic 3 star hotel with a warm pool. If you can get a discounte rate- I would try it. Read moreGenuine Expedia guest review
"Hotel Best Western in Jaco Beach"
Great Hotel for the price. Good service. They go the extra mile. Will definitely stay there again.Genuine Hotels.com guest review
"Only as a last resort stay here!"
old old old, everything is from the 1960's, the beads are the worst i have been on, even County jail cots are better! However the pool is nice!Genuine Expedia guest review
"Best Western, Jaco, Costa Rica"
Hotel was better than the guidebook rating. I didn't find either old or threadbare. Perhaps it had been freshened up. The staff were friendly and its location directly across from the bus drop off to and from San Jose was very convenient. Very family oriented and popular with Costa Rican families.Genuine Hotels.com guest review
"Loved this hotel experience!"
The tour desk was very helpful in setting up surf lessons. Great happy hour, great breakfast. Nice beach front.Genuine Hotels.com guest review
"Great Beach Location"
We stayed at the BW Jaco Beach location over the busy Christmas season, but the staff made sure we felt like our every need was met. It has a great location just outside of town and right on the beach. We could walk into town with ease and when we were tired from shopping we caught a cab for just $2.00 a ride not a person! On New Year's Eve they had […] a fabulous party with fireworks and dancing. The breakfast buffet every morning was delicious with fresh fruit and a combination of American and Costa Rican favorites. I was quite surprised how good the buffet was and that it is included in your room price. They had everything you could ask for like pancakes, cereal, eggs and ham. The only problem we experienced during our stay was sketchy WI-FI service, sometimes it worked sometimes it did not, but you are on vacation! We were also pleasantly surprised that they gave us free long distance calling to the United States. All in all a great vacation experience!!! Read moreGenuine Hotels.com guest review
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