All hotels in Jaco, Costa Rica
1 room, 2 adults
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Pastor Diaz Ave, Jaco, Puntarenas, Costa Rica, ‏‎866-925-8648
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3.5 / 5Good

Score breakdown (from 135 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    3.9
  • Comfort
    3.5
  • Condition
    3.4
  • Neighborhood
    4.0
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3.0 / 5Good
"Dissappointed this time"
We have stayed at this property every year for the last 5 or 6 years. I have always been satisfied. But this year the hotel rooms were being renovated and so everyone was put over on the family side, there was a bunch of screaming kids running around. The music by the pool was crazy loud in the evenings...there was no escaping the noise. It would have been nice to know of the renovation prior to arrival. They have also changed their smoking areas and now there is no place to smoke except on the street or the beach. Neither a safe place for guests in the evening. Kind of sad, we have always liked this place, but will probably rethink for next year.
Genuine Hotels.com guest review
4 night romance trip Aug 8, 2015
A Traveler
US
2.0 / 5Fair
"Downhill"
I have stayed here a few times, but this time I felt the hotel has gone downhill. The staff weren't as friendly as in the past.the all inclusive is good for breakfast and beer at best.disnt even consider the lunch or diners, ate out everyday for lunch or dinner. The grounds are still nice but food and staff seemed off. Wifi is terrible. For the cost I was very disappointed
Genuine Hotels.com guest review
3 night business trip Aug 7, 2015
matt
US
3.0 / 5Good
"hotel has a great location, nice setting"
hotel was ok, at night the the music was to loud we were on the pool side, we could not watch tv or sleep for the loud noise from the parties at the pool area
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear mike, thanks for sharing your comments regarding your stay in our hotel. We are very pleased that you found our location so great because besides being right infront of the beach (and with direct access to it) we are a walking distance from the town of Jaco making it very convenient for our guests to go and take a stroll and windowshop without having to drive. It is very nice that you found that the hotel had everything you needed during your stay. We are very sorry to learn how the noise bothered you at night and we apologize for it. We are definitely going to share your comments about the volume of the music with our General Manager so she can take it into account because there is nothing we want more than to make all of our guests feel completely comfortable during their stay with us. It was a pleasure having you here with us. We hope to see you back again soon. Warmest regards.
Other trip May 20, 2015
mike
US
3.0 / 5Good
"So,so hotel needsupgrading"
Best Western is out dated.Needs more activities ,its very boring.The beach has to many pebbles that hurt the feet.The food was very greasy,gain a lot of weight.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Albert, thank you so much for sharing your review about your stay with us. We are very happy to inform you that the entire hotel is being remodelled, one part of the building first, then the other one so we can continue working meanwhile all this work is being done. We will definately share all your comments with our Brand Standard Team so thy can look into it as soon as possible because our guests' comfort and satisfaction are extremely important for us. We are going to take your valuable opinion regarding the hotel's food into account immediately by sharing them with our Food and Beverages Staff so they can immediately take it into account because as we said before, there is nothing more important for us than our guests' satisfaction. It was a pleasure having you here with us. Thank you for choosing us. Best regards.
Other trip May 3, 2015
Albert
US
4.0 / 5Excellent
"Nice Hotel close to the beach"
Clean, recently remodeled. Staff helpfull. Food good.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear married couple, thank you for posting such a fabulous review. We are thrilled that you enjoyed your stay with us so much and that you found everything up to your expectations. It makes us very happy that our location was so convenient for you both since we are just right infront of the beach. Our great staff's main goal is to make sure that our guests get anything they need and that have all the fun and relaxation during their entire stay. It was wonderful having you both here with us. We hope to see you back again real soon. Warmest regards.
Other trip May 2, 2015
married couple
US
3.0 / 5Good
"Best Western hotel review in Jaco Beach, CR"
We would only recommend this hotel with reservation. The rooms were okay and very clean, but small. We would recommend putting a larger shelf or counter in the bathroom for toiletries. The meals were okay, but monotonous. They were the same every day for breakfast, lunch, and dinner with only a little variance in sauces for the pasta. There was no entertainment except for the weekend or when bus loads came in. We enjoyed our stay in Jaco Beach very much--the hotel is within walking distance of the town so shopping and dining was convenient.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Darlene, thank you for writing your very nice review about your stay in our hotel. We are delighted that you found our staff so friendly because we are always striving in making our guests feel more than welcome and being able to comply with their requests and needs during their entire stay so they can be totally satisfied with our services and accommodations. It is great to know how convenient you found our location since besides being right infront of the beach and having direct accesss, we are also just a walking distance away from the center of the town of Jaco, making it possible for our guests to take a nice stroll in the afternoon either for having something to eat or for doing some shopping. We are definitely going to take into account your recommendation regarding adding a larger shelf or counter in the bathrooms for our guests' toiletries because there is nothing we want more than to satisfied them completely and make our premises as comfortable as possible. It was a pleasure having you here. Thank you for staying with us. Best regards.
Other trip Mar 24, 2015
Darlene
US
5.0 / 5Outstanding
"Very close to Jaco´s Surfers Beach... ;)"
Very nice and great location hotel... Good food, overall fine...
Genuine Expedia guest review
Other trip Mar 21, 2015
Rubén
US
3.0 / 5Good
"Nice, basic hotel with friendly staff."
The hotel is basic but does the job. The tennis court needs a total repair and the hotel should have staff by the beach. Nice room, clean. Good location
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear eric, thanks for posting your comments about your stay in our hotel. We are very glad that you found your stay with us so comfortable and satisfying with our very comfortable and clean rooms and our very convenient location (besides being right infront of the beach with direct access to it we are also a small walking distance from the town of Jaco were our guests can shop and try different restaurants). We will definitely share your comments about the tennis court with our manager so she can take it into account immediately. Thank you for staying with us. It was a pleasure having you here. Best regards.
Other trip Mar 17, 2015
eric
US
5.0 / 5Outstanding
"Exactly what you need for the price. A+!"
My boyfriend and I came down for a 5 night stay at this all inclusive and were a little skeptical after reading some of the reviews. We ended up having the most wonderful time. The food was great and had a good variety every day--something for everyone. The staff and bartenders were incredibly helpful and friendly. Everything was clean and well-taken care of. If you want your 5-star, schwanky, high class hotel, go down the block to Croc's resort. This Best Western was EXACTLY what we wanted! We couldn't have asked for a better stay for the price we paid!
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Hannah, thank you for writing your wonderful comments. We are way beyond happy to learn how much you and your boyfriend enjoyed your stay with us and that we were able to provide you with everythng you needed to make your stay a great and fun experience. We are very pleased that you liked our buffets so much and that you found it varied and very tasty. Our entire personnel is always making our guests feel very comfortable and providing them with everything they need during their stay, wether it is drinks or something for their room. We really do strive for our guests happiness and satisfaction. It was a plesure having you and your boyfriend with us. We hope to see you both back again soon. Best regards.
Other trip Mar 14, 2015
Hannah
US
4.0 / 5Excellent
"Hotel with great location, food, and helpful staff"
This is the second time I stayed at this hotel and I will do so again whenever I am in Jaco. As I was checking in, they were having an excersise class in the pool with Spanish music playing. At least two to three times a day they would have something like that going on it the pool. The hotel is right on the beach and they provide beach chairs free of charge. The breakfast, lunch, and dinner buffets were delicious. Each meal comes with fresh fruit and plenty of food. The only meal that I did not eat there was when I ate across the street at Jaco Taco where I had some awesome tacos. Alcoholic drinks are included with the all inclusive package so a person can drink from 11am to 1am anywhere on the hotel grounds as well as on the beach. My only warning, besides sun block for the very strong sun, is that items at the gift shop can be found down the road for cheaper prices. Otherwise, I highly recomend this hotel if you stay in Jaco.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Rob, thank you so much for sharing such an amazing review. We are delighted to find out that you are already part of our extended global family since this is not the first time you have stayed with us nor this is the last time either, meaning that you are more than satisfied with everything we have to offer: starting with our very convenient accommodations, our all inclusive services and our wonderful staff who are always one step ahead in making sure all of our guests get everything they need and request and get to feel more than welcome, right at home. Our very convenient location is ideal because besides being right infront of the beach, with direct access, we are a walking distance away from the center of Jaco giving our guests lots of choices in what to do wether inside our hotel or just browsing around the town. We are going to be more than happy to share your comments with our Food and Beverages Staff who are going to be thrilled that you liked all the food, drinks and snacks so much. It was a pleasure being able to serve you. The entire team will look forward to your next visit. Best regards.
Other trip Mar 8, 2015
Rob
US
4.0 / 5Excellent
"great place to stay"
the staff were extremely nice and could not seem to do enough for you...always available and helpful. if you stay here they have nice tours but go downtown to get the cocrodile tour from the ones that feed them and you will be guaranteed to see the croc, also on way to manuel antonio national park is a little sign advertising monkey tour well worth the stop...the hotel itself was clean,nice and comfortable place to say.
Genuine Expedia guest review
Other trip Feb 16, 2015
pat and jack
US
4.0 / 5Excellent
The hotel was good this a place where families go to vacation
Genuine Expedia guest review
Other trip Jan 29, 2015
A Traveler
US
3.0 / 5Good
"Good Location"
Great location and good bang for buck but not the nicest hotel youll find in the area. Hotel Club Del Mar is near by and better overall in my opion but is not all inclusive (Only includes breakfast).
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Travis, thanks for sharing such honest comments. It makes us very happy to learn how convenient you found our location (we have direct accss to the beach, are a small walking distance away from to center of the town of Jacó and we are less than 2 hours away from the country´s capital). We are also glad that you found satisfactory our price and quality relation because we really strive to provide our guests with the best accommodations and services with a very reasonable price. Our all inclusive offers unlimited alcoholic and non alcoholic drinks, smoothies, soft drinks, breakfast, lunch, dinner and all the snacks our guests might want during their entire stay. It was a pleasure having you here with us. Thank you for choosing us. Best regards.
4 night family trip Jan 8, 2015
Travis
US
5.0 / 5Outstanding
"Great quality!"
Direct access to the beach, excellent food and they use quality liquor for the drinks and cocktails, also they have nice activities during the day for everybody.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Chris & Laura, thanks for sharing your great comments. It is wonderful to hear how conveneint you found our location with its direct access to the beach, our all inclusive drinks and food (both the buffets for lunch, dinner and breakfast and all the snacks we offer). We are a hotel whose main purpose is to make our guests feel completely satisfied and comfortable but also provide them with everything for to have a very fun stay. It was a pleasure having you here with us. We hope to see you back again soon. Best regards
Other trip Jan 8, 2015
Chris & Laura
US
3.0 / 5Good
"Simple and good place to stay."
The staff was very friendly upon arrival. We were given a room next to the outside bar. Bad idea, very loud!! The music played till 1am. Which I was very glad for the quiet. The restaurant had a variety of food all which was good. The place seems to be being remodeled. It was close to town, and an easy walk. It was a relaxing trip all except for being right next to the bar at night.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Monkeynutts, thanks for sharing your comments about your stay. We are delighted to learn how much you liked our hotel and all the services we offer. We are happy to have a staff that is always going the extra mile to make our guests feel welcome and to provide them with anything they need to make their stay as comfortable as it can be. We are sorry that you were not satisfied with the room near the bar because of the noise, if you had told our front desk they would have happily change you to another room farther away, because making our guests happy is what we are all about. Yes, our hotel is actually undergoing major renovations, so we really would like that you could visit us again next year so you can see how beautiful everything is done. Thank you for choosing us. We will be expecting you back very soon. Best regards.
Other trip Sep 5, 2014
Monkeynutts
US
4.0 / 5Excellent
"Nice affordable beach hotel"
Food was surprisingly good for all-inclusive. Staff was very nice, rooms were very clean, but beds were not very comfortable. Great location in Jaco, and within walking distances of anything needed.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Mitchell, thank you for posting such a nice review. It makes us very proud to learn how much you enjoyed staying with us, all the services we offer, our great food, our very convenient location (we are not only right infront of the beach, but also we are within walking distance from the town of Jacó). Our staff is totally committed in making our guests feel very welcome and to provide any service they might need to make their stay a perfect and fun experience, one which they can fondly remember. It was a pleasure having you here with us. We will look forward to your next visit. Best regards.
Other trip Sep 2, 2014
Mitchell
US
4.0 / 5Excellent
"Great for the price!"
Not a five star hotel,.but it is a great deal. Specially when it's on the beach and it is all inclusive! Food is good, service is excellent and the location is perfect!
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Tania, thank you for your fantastic review. It is always great to learn how much our guests like and enjoy our hotel and all the features it offers such as having such a convenient location (we are only one hour and a half away from the country´s capital city, we are right infront of the beach and we are only a small walking distance from the town of Jacó), being an all inclusive, having great services and last but not least, having a very hard working and attentive staff. We are very glad that you liked our food, snacks and drinks because we really do strive to provide a varied selection of the highest quality since there is nothing we like more than to see our guests have all the satisfaction and enjoyment that they expect. It has been a pleasure having you stay with us, we hope to see you back again soon. Best regards.
Other trip Aug 1, 2014
Tania
US
5.0 / 5Outstanding
"Great place"
Stayed here for a week with friends and it was a great place. Never got tired of the food. Staff was very helpful. The bar service was quick and drinks were good. If I had to complain about something it would be that the bar did not open til ten in the morning. But that is no big deal.
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear A traveler, thank you so much for sharing such nice comments. We are delighted that you and your friends had such a great time while staying with us because there is nothing we want more than to know that each and every one of our guests are feeling totally satisfied with everything we have to offer such as accommodations, services and entertainment. We thrive on our guests´ well being and satisfaction, so when we see and read how much they like our hotel and enjoy our services, it gives us a very rewarding feeling, because for the entire personnel here at the hotel, making our guests feel happy and comfortable is not only a job but it is our pleasure. Thank you for choosing us, it was a pleasure having you and your friends stay with us. Best regards.
6 night trip with friends May 10, 2014
A Traveler
US
2.0 / 5Fair
The front desk staff were not friendly at all, the bar staff was okay, housekeeping was very good, and the beds were very comfortable, the food was not good at all, unless you want hamburgers and hot dogs everyday. I have stayed all over the world and this is the worst resort I have ever stayed in. With that said, Jaco was a very nice town, and friendly people, I will not recommend any other hotel there, but only because I didn't stay at any others, I would recommend Adventure tours, price is right, and well worth the money!!!!!
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Mark, thank you so much for sharing your comments about your stay with us, that way we know how our guests perceive our hotel, its staff and its services and that feedback serves us as a way to see what we can do to improve everyday in order to attain our guests complete satisfaction. We are very sorry to learn that your stay with us was not satisfactory and that you found our front desk staff not friendly and we really do apologize for it. You can rest assure that we are going to share your comments with our General Manager so she can look into your specific case and make sure that situations like this never happen again, because as I mentioned before, we strive to make our guests feel totally comfortable and satisfied so we are not going to tolerated any misconduct from any of our staff towards our guests. Regarding tha food we appreciate your comments about how it needs to be improved and we are going to let our Food and Beveages Personnel how you feel so they can take your comments into acount to improve its taste and variety. It is our main goal to make our guests not only enjoy as much as they can their stay with us, but also to make them feel as welcome and comfortable as possible so please once again, accept our most sincere apology about the way you felt treated from the front desk staff. Thank you for staying with us, it was a pleasure having you with us. Best regards.
5 night trip Apr 24, 2014
Mark
US
3.0 / 5Good
"Bed of rock"
The bed was like sleeping on a brick
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear A traveler, thank you for posting your comments. We are very sorry to learn that you found your bed's mattress so hard making it difficult to have enough rest and sleep. This is a hotel whose main concern is to make each and every guest enjoy their vacation as much as possible, providing them with great services, comfortable accommodations and all the fun they might want. Our staff is always going above and beyond to make our guests have everything they want and deserve, so we are certain that if you had told our front desk staff about your problem with the mattress, they would have happily change you to another room with a mattress more of your liking. As you already read, we want our guests to have all the enjoyment and fun possible because that is our main goal. Once again, we are very sorry about your lack of comfort with the bed, we hope that the next time you visit us, if you're not satisfied with something, you will let us know as soon as possible so we can resolve the issue immediately. Thank you for staying with us, it was a pleasure having you here. Best regards.
2 night romance trip Apr 22, 2014
A Traveler
US
3.0 / 5Good
"OK All Inclusive"
Hotel staff were not overly friendly and at no time went out of the way to make the vacationers feel like they were happy to have them there. We have stayed at many all inclusives and have never had a negative experiece. This was our first. Food was the same almost every day. Special requests were not able to be accomodated at the meal times. All in all not a great experience. The bartenders were friendly. Hotel beds were like rocks. The scenery was beautiful and the grounds were kept up. No chairs or umbrellas were located on the beach.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Traveler, we really appreciate your comments because they make us see our guests´ opinions and poiint of views about our hotel and its services and sometimes those comments even give us ideas and reccommendations on how to improve our services and accommodations. We are very glad that you found our grounds so well kept and liked the scenery so much. Please accept our most sincere apology for the shortcomings in the service you received during your stay from part of our staff. We want to provide our guests with very comfortable accommodations, very convenient services and all the fun they can have with a staff that will go above and beyond to make them feel welcome and very well taken care of for their complete satisfaction. You can rest assure that your comments are going to be shared with our General Manager so she can prompltly resolve this problem because we are a hotel that strives to make our guests feel more than welcome, providing them with all that they expected and much more, so we going to immediately put a stop the mishap that you experienced. We are very sorry and we can guarantee that this will never happen again and we really thank you for telling us about it. Thank you for choosing us, it was a pleasure having you with us. Best regards.
Other trip Apr 9, 2014
A Traveler
US
3.0 / 5Good
"Not what we expected."
When we arrived the first thing we noticed was a group of angry guest arguing with the hotel staff because the Wi-Fi wasn't working the staff didn't seem to care much either . My girlfriend found a way to make it work on her phone so at one point there was multiple guest & staff asking her for help the staff didn't even thank her either . The room was fine but a bit outdated, food was pleasing although we missed out on the nice deck restaurant for lunch because the staff never mentioned we could eat there. The staff overall was fine although most seemed miserable at their job. I don't think I would stay here again.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Manny, thank you for sharing your comments since they are very important for us here at the hotel because they serve us as feedback from our guests about how they feel about the hotel and its services and it gives us plenty of ideas about what we can do to improve every day for our guests´ total satisfaction. It makes us very happy to know that you liked the cleanliness your room and the food we offer. We are a hotel that really thrives on our guests´ satisfaction and our staff always do everything they can to make them feel extra welcome and to comply with everything they might need to make their stay a complete success. We are happy to inform you that the hotel is currently undergoing renovations and we can assure you that after they are finished the entire premises, rooms and furnishings are going to be totally updated. Please accept our most sincere apologies about how you perceived our staff. We take the comfort and satisfaction of our guests very seriously, and any problems we are made aware of are always dealt with as quickly as possible. We assure you that we treat issues of this nature with the outmost urgency so that they will never happen again in the future. Once again, we apologize and we thank you for choosing us. It was a pleasure being of your service. Best regards.
Other trip Apr 8, 2014
Manny
US
3.0 / 5Good
"Too expensive"
At first they put us in a room next to a remodeling and the noise was unbearable, after I got serious at the lobby they moved us to another room, which was ok. This hotel needs an urgent remodeling or they should lower their prices!
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Arturo, thank you for sharing your review. Yes, as you could see we are undergoing renovations and remodellation so part of the infrastructure is going to change and all the rooms are going to be updated hopefully most of it will be done by the end of the year. We are sorry about the mishap you experience by having the room next to yours being worked on, but as you could see, we complied with you and changed you to another room. We want our guests to know that their comfort and satisfaction is very important to us and our staff is always going the extra mile to comply with all their requests and needs because when they leave we want to see a big smile of happiness on their faces showing us that we did indeed made them feel happy and satisfied during their stay. It was a pleasure to have you stay with us, thank you for choosing us. Best regards.
2 night family trip Mar 21, 2014
Arturo
US
4.0 / 5Excellent
"Friendly staff, great location"
Most of the reviews I read about this hotel was pretty accurate. Its in a very good location, a lot of bars and shopping to do and right next to the beach. The food was pretty good and drinks as well. Most of the staff were very helpful and the premises were always clean. My only complaint was the size of the rooms and beds. They were very small and beds were hard. Also the wifi didnt work from time to time. Other than that Great place to stay!
Genuine Expedia guest review
Other trip Mar 26, 2014
monique
US
1.0 / 5Poor
Horrible. The AC in the room sounded like a jet. Grimy door hardware and floor around the walls. They charge to use their room safe. The outside Best Western light was not lit. Indicates lack of funds or lack of interest. No soap at the bathroom sink. Pepper grinder at buffet was sticky and dirty. Beach is rocky. All around bad hotel for the price
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear A traveler, thank you for posting your comments, we really do take them seriously because they serve us as feedback regarding how our guests see us and what we can do to improve our services. We are very sorry that we didn´t reach your expectations during your stay with us. It makes us very sad because we are a hotel that really thrives on our guests´ comfort, satisfaction and enjoyment and we really do everything we can to comply with everything they ask, request and need. We are glad to inform you that we are a certified eco friendly hotel that takes our responsability towards nature and its resources very seriously, that is why we only use eco friendly and biodegradable products and try not to have any unnecessary wastes that can hurt the ecosystem so that is why we have a soap and shampoo dispenser in every bathroom shower. Both are biodegradable and our guests can use exactly what they need without wasting unnecessary quantities that might hurt the ecology. We are also very sorry that you found the hardware in your room and the pepper grinder dirty: it is the first time that we have heard about it a you can rest assure that we are going to look into it immediately so it never happens again. As I said before, we take the satisfaction of our guests very seriously and any problem we are made aware of are always dealt as soon as possible. Thank you for staying with us, It was a pleasure being of your service. Best regards.
2 night trip Feb 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel Close to beach"
Great stay as always. This was our second visit and look foward to returning next year.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Mike V, thank you for your amazing review. It is always very rewarding to know when our guests continually stay with us because it shows us that they are completely satisfied with our hotel, its location and its services. We really do strive to see our guests feel more than comfortable when they are here with us, we want them to have lots of fun, enjoy everything we have to offer and forget about everything else in the world except what to eat and drink while they are by the pool. Our staff is constantly doing everything they can to comply with all our guests need to make their stay perfect, and they are always doing it in the most attentive and friendly manner so they can always feel the real Costarican warmth. Thank you very much for choosing us, we will all be looking forward to your next visit. Best regards.
Other trip Mar 1, 2014
Mike
US
2.0 / 5Fair
"on arriving at two pm could not get food or a drin"
on arriving at 2pm coulf not get food or a drink. was told we had to wait till 3pm. at which time lunch was over. not nice to hear after traveling 9hrs. food was really bad. we went out for breakfast and dinner. lunch was ok
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear tracy s, thank you for posting your review because it lets us see how your experience in our hotel was and what we need to do to improve in order to get our guests total satisfaction. We are happy to hear of convenient you found our location and of how much you appreciated everyhting our staff did to make your stay as pleasant and comfortable as possible. You could see how we strive to make comply with all our guests need and want for their convenience and satisfaction. Eventhough our check in is strictly at 3 p.m. (that way our cleaning personnel can have everything ready and clean for a super spotless room) we do offer that for a fee, our guests that have not check in can use all the all inclusive benefits we offer until they get their room at the stablished check in hour, we are truly sorry if our staff did not tell you about it at the time a we apologize for it. We are also sorry that you found that our food was not up to your expectations, we are going to share your comments with our Food and Beverages Staff so that they can take them into account and immediately start working on improving because we really do take our guests satisfaction very seriously and our reason of being is to comply with all of our guests requests. Thank you for staying with us, it was a pleasure having you here. Best regards.
Other trip Feb 27, 2014
tracy
US
4.0 / 5Excellent
"Close to excellent, but...."
Our stay did not start out as nice as we planned. A week before I called the hotel directly to make sure we could arrive early (before check-in time) and use the hotel facilities (pool mainly), without any additional charge, the person that I talked to assured me that would not be a problem, just that the rooms would not be ready until check-in, which was not a problem for us. So we arrived about 4 hours before check-in ready for a good time. The manager at front desk was not at all helpful and actually very rude, in front of my whole family, including my kids. She began to ask me to provide the name of the person I had talked to the week before, which was just ridiculous, considering it is Best Western and not some cheap unknown hotel you can't trust. At the end we had to leave and come back at check-in time, horrible customer service specifically from this person. Once we checked in, everything was different, all other members of the hotel staff were great, something for the manager to learn. Rooms were great (even though we had a small problem with roaches), food was great and overall the facilities were excellent.
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear A traveler, thank you for taking the the time to write and share your comments. As a hotel, it is extremely important for us to make our guests feel totally welcome and satisfied, doing everything in our power to comply with their requests and needs and doing so in the most warm and friendly manner. Please accept our most sincere apology for the shortcomings in the service you received, we really take the happiness and satisfaction of our guests very seriously and any problems that we are made aware of are always dealt with as quickly as possible, so you can rest assure that our General Manager will look into this so similar situations can be avoided in the future. It makes us very glad to learn that the rest of the staff treated you as you deserved and were always ready to do anything to make your stay more pleasant. The hotel was just fumigated a couple of days ago so perhaps that was the reason for the insects to be so crazy (because they were actually dying). We are also very pleased to know that the rest of your stay was fun and was everything you were expecting it to be, also, that you really liked the food and drinks we offer. Once again, please accept our apology and you can rest assure that this was the first and last time something like this has ever happened. Thank you for staying with us, it was a pleasure having you and your family with us. Best regards.
2 night family trip Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place"
We spent six days and we liked it. Food was very good and personal was very helpful.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Traveler, we really appreciate your wonderful comments. We are delighted to know how much you liked our hotel and how much you enjoyed staying with us. We really want our guests not only to feel really comfortable with the accommodations and services we provide but we also want them to have the best time they can, that is why our staff are always taking such good care of them, complying with all their needs and requests with the friendliest and warmest demeanor, that way they can see how much we like taking care of them and making them as happy as they can be. We are also very happy that you enjoyed our buffets and all the other food and snacks we offer, you can be sure that we do it with all our pleasure. Thank you so much for choosing us, we hope you can visit us again soon. Best regards.
Other trip Feb 25, 2014
A Traveler
US
2.0 / 5Fair
"Hotel is in a great location, that is about all"
This hotel was very disappointing. The staff was very nice and the grounds overall were fine but it had to be the worst hotel room I have ever stayed in my life. It was bare bones- not even any soap in the bathroom. The in room safe did not work, it looked like a dorm room, noisy. The food is exactly what you would expect for an all inclusive- so no surprises there- but not good (bland not a lot of healthy choices). I would never stay here again.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Traveler, thank you for sharing your comments. It makes us very glad to learn how convenient you found our location and how nice and attentive you found our staff. Our entire staff strives to make all of our guests happy and satisfied by not only providing them with all they request and need, but they tried to comply with the most friendly and warm demeanor, so they can see that it is indeed our pleasure to serve them and to take very good care of them. We are very sorry to hear that the room you stayed in was not up to your satisfaction but as you could see, the hotel is actualy undergoing a complete renovation and remodelation of its entire infrastructure. Since it can be done all at the same time, they are doing it by parts, first one building, then the next and when everything is done , we can assure you that the rooms are going to be very updated and with very modern appliances and furnishings for our guests´ convenience. Since we are a certified eco friendly hotel, we do everything we can to not disrupt or harm our natural resources, that is why we have soap dispensers in the showers of the bathrooms , these dispensers also contain biodegradable shampoo. That way, the guests only use what they need (the soap is biodegradable) so there is not any wasting of items and implements for the benefice of nature and its resources. Thank you for staying with us, it was a pleasure being of your service. Best regards.
Other trip Feb 23, 2014
A Traveler
US
4.0 / 5Excellent
"Great All Inclusive Hotel!"
Had a great time! Would definitely stay here again.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Tino, thank you for sharing such a great review. We are delighted to learn how much you enjoyed staying with us and are we are thrilled to know that you will definitely be returning. As you could see, we are very conveniently located, just a couple of blocks from the town of Jacó and right infront of the beach which is like having a beach in your own backyard. Also we are always trying to make our guests feel right at home, surrounding them with warmth and trying to do everything in our power to ensure their complete satisfaction such as providing them with everything they need for their comfort and conveniency and giving them all the advice they might ask for regarding tours and attractions nearby. Thank you so much for staying with us. It was a pleasure to have you here. Best regards.
Other trip Feb 19, 2014
Tino
US
4.0 / 5Excellent
"Very good clean"
Hotel staff was kind, close to the beach, rooms cleaned. We enjoyed very nice meals not usual and tropical
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Traveler, thank you for posting such a delightful review. It is very nice for all the hotel´s staff to feel so appreciated eventhough that what we do is more than a job, it is a pleasure. We strive to make our guests feel super welcome, surrounding them with the most warm and friendliest atmosphere so they can be taken care of as they truly deserve and expect. We do everything we can to make their stay not only very comfortable but also very fun and pleasant, providing them with everything they need and the most convenient services so they will only have to worry about having fun. It was a pkeasure having you stay with us, thank you for choosing us. Best regards
Other trip Feb 15, 2014
A Traveler
US
1.0 / 5Poor
"Worse place in the world!"
This place is an absute embarrassment of Expedia! As a loyal patron, I should get some type of compensation I booked 2 rooms for 2dys. There were bugs on the table as we ate! My mother got food poisoning! The Bates hotel is better than this. You should be ashamed of yourself for having this hotel a part of the expedia family.... Ruined our vaca!
Genuine Expedia guest review
Other trip Feb 14, 2014
A Traveler
US
5.0 / 5Outstanding
"I've stayed here before"
I've stayed at this hotel before it was all inclusive. And I've owned a place in Jaco. It was a pleasure to stay at the BW and the all inclusive part was a treat.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Traveler, thank you very much for posting your comments. It is wonderful to learn that this is not your first visit and best of all, everytime you visit us you like our services and accommodations more specially now that we are an all inclusive resort. We really do work very hard to ensure that all our guests get everything they were expecting and much more, that is why we are always evolving and trying to perfect our services and our accommodations, that way we are going to be sure that when our guests leave, they are going to be doing it with a big smile of satisfaction. Thank you for making us your hotel of choice, we hope to see you back again soon. Best regards.
Other trip Feb 12, 2014
A Traveler
US
2.0 / 5Fair
"Mean staff, crazy rules, worst all inclusive"
Do NOT stay here. Never have I had a staff not let you even hang out in the hotel area if you get there early. And when a friend wanted to stop by to grab something from our room, they wouldn't even let them on the property. They were super mean, and extremely unaccomodating. The rooms are sub par too
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Mitchell, thank you for sharing your review because that is the best way we have to see what we really need to do to improve for our guests´satisfaction. Since we care very much for our guests´well being and comfort we do everything we can to meet our and our guests´ expectations, for example providing them with the best services for their convenience, having the highest standards in security in our premises for their safety and well being, that is why our security staff maintains very strict rules in letting inside our premises people that are not guests and are not with any of our guests. Our check in hour is at 3 p.m. and our check out is at 1 p.m. when people arrive early, there is a fee they can pay so that they can enjoy our hotel and services while waiting for their room to be ready at 3. We are very sorry that you felt that our staff was not accommodating and we apologize for that; you can rest asure that we are going to share your review with our General Manager and she will immediately will deal with this, so problems like the one you experienced will never happen again in the future. We take the comfort of our guests most seriously and any problems that we are made aware of are always dealt in with as quickly as possible. Our most sincere thanks for staying with us, and once again, we apologize for the inconvenience that you experienced. Best regards.
1 night trip with friends Feb 2, 2014
A Traveler
US
3.0 / 5Good
"Updates needed ASAP"
Booked hotel knowing it needed updates so no complaints. You get what you pay for.
Genuine Hotels.com guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Ricardo, thank you for taking the time to write your review. We are very happy to inform you that the hotel is actually undergoing complete renovations and remodelation of its infrastructure. The rooms´ furnishings and electronical devices are going to be changed and updated. We strive to provide our guests with the most comfortable and fun stay so they can be completely satisfied and have a very successful experience and when they leave, they will be thinking about how fast they can return. It was pleasure having you with us, we hope to see you back again soon. Best regards.
2 night romance trip Jan 12, 2014
Ricardo
US
4.0 / 5Excellent
"Great Weekend."
I really liked my stay at the hotel. The place is very nice, clean and it has all the things I was looking for on a weekend. The food was good and the drinks as well. However, different type of beer would have been nicer (only Imperial). The poor was very nice and people was great. I am definitely coming back soon.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Oscar M, thank you for writing such a nice review. We are very happy to learn how much you liked the hotel and how much you enjoyed staying with us. It is very rewarding for us to know how much fun you had during your stay and how great you found the services and accommodations that we provide. Our entire staff do everything they can to make our guests feel very welcome, comfortable and satisfied during their stay, that way, we can be sure that they are going to have the best hotel experience possible and that they are going to continue making us their hotel of choice everytime they visit Jacó. We are going to share your comment about having wider variety of beer brands to our Food and Beverages Staff; we are sure that they are going to take it into account. It was a pleasure having you stay with us and we really do hope to see you back again soon. Best regards.
Other trip Jan 19, 2014
Oscar
US
1.0 / 5Poor
"It must be a joke with that beauty of beach"
The landscape is great, Costarrican beaches are great and I must be said, it was the only thing why I didn´t run from there...Costa Rican beaches and landscapes. About the hotel, a horrible experience. Loud music until 2am and it sounds like it was played in my room, pool and facilities rusty and old. Food wasn´t that bad... Sorry guys, you must do something!!!!
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Tikzo, thank you for posting your review. Our guests´ reviews are extremely important to us since they make us see exactly their opinions regarding the hotel and its services, that way we can see what we neeed to do to improve for the complete satisfaction of our guests. Thank you for your advice about the music´s volume, such valuable information will be immediately taken into consideration because our goal is to always maintain the highest standards of service to all our guests. We are happy to share with you that the hotel is actually undergoing renovations and a complete remodelation of its entire infrastructure, that way, we can continuue providing our guests with the highest quality of accommodations and services. Thank you for staying with us, it was a pleasure to be of your service. Best regards.
Other trip Jan 13, 2014
Tikzo
US
3.0 / 5Good
"3 star hotel on Jaco Beach"
The room was very clean. It had all the basic amenities. The food was good, and the fish was exceptional. The bar selection was very limited. It had only one draft beer, the local produced beer with no other choices. The service was friendly with some workers having a language barrier. Overall it was a good experience and would go back.
Genuine Expedia guest review
Response by Best Western Jaco Beach All Inclusive Resort
Dear Traveler, thank you for posting your review. We are very happy to learn how much you enjoyed your stay with us and how much you liked our costumer service. As you could see, our staff always go above and beyond to provide our guests with the best service eventhough it is hard for some of them to speak perfect english, which makes the guests appreciate more their effort because there is nothing more that our staff wants than to provide each and every guest with the best hotel experience. It makes us very glad to know how much you liked our food, specially the fish so we are going to share your comments with our Food and Beverages Staff; I´m sure that they are going to be delighted. Once again, thank you for staying with us, it was a pleasure having you and we hope that you come back soon. Best regards.
Other trip Nov 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel On the Beach, Close to Many Activities"
This was the ninth time we have stayed at the Hotel and although it is getting older in age it is extremely well maintained. Every employee has great attitude. Will continue to stay here on our visits to Costa Rica.
Genuine Expedia guest review
Other trip Sep 18, 2013
Dan
US
3.0 / 5Good
"Met expectations, food+,nightlife-avg./below avg"
Single guy review: price paid: (1-5) 2 or 3 (found out could have possible gotten hotel for $65/night, day scene is very good, bikinis, pool very good, beach (august) was hardly anyone on, staff service overall excellent. Night Scene: lacking, missed energy, felt staff wanted to go home, unless high tipper drinks watered down, however wait time for drinks was good. Food was excellent in quality/taste,selection. not enough single women. Town of Jaco, good. Costa rica shuttle service good from hotel.
Genuine Hotels.com guest review
4 night family trip Aug 13, 2013
Tom
US
2.0 / 5Fair
"Inclusive shouldnt mean same everday"
Mediocre at best. They seemed to serve the exact same food everyday. Got boring real quick. The staff seemed even more bored than I was staying there. Guess i was spoiled at the other hotels i stayed in costa rica that this one just didnt measure up. At least i could get to sleep since it was quiet.
Genuine Expedia guest review
Other trip Aug 11, 2013
A Traveler
US
3.0 / 5Good
"Too many screaming kids!"
They should mention that it is for families. The dining room, the pool and all public areas were a constant din of screaming kids. The food was awful!!! Very oily and greasy and the same dishes day after day.
Genuine Hotels.com guest review
3 night trip Jul 19, 2013
A Traveler
US
2.0 / 5Fair
"OK Hotel but disappointing"
OK Hotel for kids and family. The Hotel was clean and had a good location on the beach. The food was well below the standard for a Best Western Hotel. The Hotel had two bars, one by the main loby and one in the back going towards the beach. It took a long time to get a drink there and the snacks were so so. This bar closed a 5pm. After 5pm the only bar was a booth, not a real bar with seats, it had all the drinks but only one line to get your drinks. It took about 15 min. in line to get a drink. The other bar opened later. They had good music and dancing. If you had a late night having fun drinking and dancing and wanted to sleep in, beware the music at the pool was very loud.
Genuine Expedia guest review
Other trip Jul 8, 2013
Joe
US
3.0 / 5Good
"Nice hotel, poor beach"
The food was repetitive & horrible. The beach was filthy & the hotel is too far from the airport. Please do not stay here or in jaco, complete waste of money & time.
Genuine Expedia guest review
Other trip May 28, 2013
toina
US
1.0 / 5Poor
"Not Happy, would never go back"
Rude staff in which some did not speak english. There 'motto' was to say NO unlike every other hotel we have visited. Food: horrible All-inclusive alcohol: one looong line
Genuine Expedia guest review
Other trip Mar 9, 2013
A Traveler
US
4.0 / 5Excellent
"great budget hotel"
i had a great time!! this hotel is not swanky by any means but thats not how i travel. its in a good location- can walk to everywhere in jaco beach, it is all- inclusive which came in handy to save some money on food and drinks, and there rates are resonable. id stay again.
Genuine Expedia guest review
Other trip Mar 3, 2013
dan
US
4.0 / 5Excellent
"Great resort for anyone!!"
I really enjoyed my stay at the Jaco Best Western--the room was well kept, meals were delicious, pool area spotless, and beach area very nice. Being so close to the town (just a very, very short walk away) made a real plus--enabled one to get out, walk about, and see/learn more about the country.
Genuine Expedia guest review
Other trip Feb 7, 2013
Nancy
US
1.0 / 5Poor
"Less than 1 star"
This hotel is awful. I read reviews that said the rooms were old, but they are falling apart. The beds are horribly uncomfortable. The air conditioning is in the window so it blows right onto the bed and cannot be adjusted. The bathroom was filthy. And to make matters worse there was dance music and a marching band until 1am on a Wednesday! We couldn't sleep and the kid in the room next to us was screaming. The food was below average. Think of what you can make the most of for cheap- pasta and sauces. The pool is only okay. The one nice thing is that this is a beachfront property and the grassy area by the beach is lovely, as is the beach itself. The hotel is also not right in town so you need to walk. And if you try and check in before 3pm they turn you away at the gate.
Genuine Hotels.com guest review
1 night trip Dec 26, 2012
Lara
US
2.0 / 5Fair
"Mediocrity on a nice beach"
Good location, beautiful beach, and close to town for nightlife and shopping. The mattress was hard, outdated furnishings, and terrible pillows. The staff at the bar and afternoon snack were nice but other staff was indifferent. Reception staff were helpful with your planning and check in/out was good. The best part was free international calling to US and Canada. A great deal!
Genuine Expedia guest review
Other trip Dec 17, 2012
World traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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