"Nice hotel and it was perfect for our stay."
The staff was very friendly and the room was very comfortable.Genuine Expedia guest review
"A good place to stay"
We had to be out of our house for two nights and we wanted a place close to home with breakfast. We had a king room and it had a couch, refrigerator and microwave. The room was clean, the bed was good and there was an extra pillow and blanket in the dresser. There is nothing like being cold in bed and not having an extra blanket. Most hotel heaters […] are too noisy. We didn't have to turn it on during the night. The staff were very helpful. There is a Chinese restaurant on the premises and it seemed to always have customers. We didn't eat there, my husband doesn't like Chinese food. But the menu reminded me of the Chinese food I had as a kid. The breakfast was more than adequate. Waffles, eggs, bacon, cereal, toast, bagels, even fresh fruit. The coffee was not good. Usually hotel coffee is weak. This was strong, but bad. Good thing there was a McDonald's next door. We would not hesitate to go there again and will put up guests at this hotel. They can drink coffee at our house. Read moreGenuine Hotels.com guest review
"Not bad at all."
Some staffs were very friendly and polite, few were not. Simple healthy daily breakfast is included in the very reasonable room rate. the Chinese restaurant located within the hotel got great food. They got us a top floor end unit, clean and very quiet, but Internet connection is not stable in the room at all, we had to go down to the Libby to get online. It's […] a great location to stay while we explore the Southern California, especially the Orange County. However, though we checked in late around midnight the first day, they still won't grant us a late check out at the 9th day for our midnight flight. Read moreGenuine Expedia guest review
Room was OK. The beds were a little too firm for my tastes. The bath could have been a little cleaner. i.e. the toilet and under the sink. The building hallways needed paint and repair.Genuine Expedia guest review
"Sleep in your car!"
Dirty pool. Fridge in room did not work. No assistance with bags. Called for help with TV in room, no one came fixed it on our own. Riddled with seedy characters!Genuine Expedia guest review
Response by Quality Inn & Suites Irvine Spectrum Thank you for taking the time to write your review. We have experienced high wind and many leaves have fallen in the pool and we have been doing our best to keep up with it. We are sorry that you felt you did not receive enough assistance during your stay. We do have someone at front desk 24 hours per day and are usually very helpful. We hope the next time you are in the area you will give us the opportunity to make your stay more enjoyable. Darren Yang General Manager Quality Inn & Suites Irvine Spectrum
Hotel is older. Fan in bath did not work. Bath tub was worn. Non-smoking room but cigarette burns in bed spread. Needs maintenance. Very friendly at check in.Genuine Hotels.com guest review
"Trip to see our grandson."
We flew into Vegas for a week, rented a car, and drove down to Orange County to see our Grandson. We have stayed here before and specifically returned to this motel. The rooms are clean, the staff is friendly and the breakfast is a nice plus for the money.Genuine Hotels.com guest review
"Not for us..."
We were very unimpressed and even almost disgusted in our stay. Upon check in, we were sent to a room at the end of a hall where the exterior door was wide open. It appeared as if this space was converted into a room last minute. The concern was our safety. The room door did not close securely and the balcony was on ground level with a sliding glass […] door that did not close or lock securely. The rooms are very dated and need new linens. Upon request of a new room that was inside the hotel, we were told we could move across the hall from where we were or ..... or what? Finally moved to a room inside the hotel, when picking up new keys, it was noted that the lobby area was freezing cold. Every single door in the building leading to the outdoors was propped open. Our room was also cold. In the morning, the continental breakfast was horrible. Even if the food was decent, it was so cold in the dining area and lobby that even your coffee was cold in a matter of minutes. Make a fresh waffle only to take it off the griddle and can't even butter it in the cold. For the amount of money we paid, we will pay double just to feel clean, comfortable and safe. The second night it seemed as if everyone on the 2nd floor was having a party until 3am. This location is in the same parking lot as a McDonalds that harbors homeless. They can keep their unsatisfactory room, food and service for $87/night Read moreGenuine Hotels.com guest review
"Close to my dad's house"
Overall this hotel was just "OK". The included breakfast was so-so and barely edible. The cable TV for the whole hotel had issues for 3 of the 4 days I stayed there. If you stay here, get a room on the top floor. The ceilings are not sound-proofed and you can hear/feel anyone walking above you if you are down below.Genuine Expedia guest review
"No Listening to Customer"
booked for 8 nights called to cancel first night was still chargedGenuine Expedia guest review
"Great location, close to I-5"
Only stayed one night. Checked in around 9:30pm and out by 5:30am for softball showcase. All and All it was nice and quiet.Genuine Hotels.com guest review
Great for what we needed for an overnight stayGenuine Hotels.com guest review
The staff and hotel conditions were great and the pet friendly policy is also great too.Genuine Expedia guest review
"Close to the training I attended"
Bathroom floor needed to be vacuumed (long strands of black hair). Physical fitness room, no towels, excercise bike broken (seat would not stay locked), elipicle trianer (broken cup holder, viewing screen inop.).Genuine Hotels.com guest review
"Staff training needed."
Facilities are well worn and in need of replacement, upgrades or repair. Front desk staff, unfriendly. Housekeeping staff - friendly, courteous. Breakfast staff, disorganized, always lacked something (coffee, juice machine turned on...)Genuine Expedia guest review
"Nice location. Great Service. Right Price."
I was using crutches and they moved me closer to the entrance.Genuine Expedia guest review
I didn't care for the front desk clerk rudeness. I will not be staying at this location again.Genuine Hotels.com guest review
Clean rooms. Very comfortable. Resaonable price. close to shopping and dinning but not right on top of it all. balcony was nice also. decent breakfast and plenty to choose from. Will stay here again. Thank you for a comfortable stay.Genuine Hotels.com guest review
"Allowed pets and close to my home"
I needed to find a place to stay with my pets and still close to my home/work/dojo due to my home being fumigated for 3 days. This place fit all my requirements and was the perfect choice for my family.Genuine Expedia guest review
"1 night stay"
Quickest review ever! This place is good for basic needs/ basic budgets. If your looking for "glamour" by all means - KEEP LOOKING! Location is great if your looking someplace to "lay your head" after an event at the VERIZON AMPHITHEATER (less than 2 miles away). Pros: Customer Service was good and parking was very easy (Sunday) Cons: The hotel itself […] SMELLS HORRIBLE" I literally gagged on my way TO my room, reeks of moldy carpet+vomit+godknowswhatelse=YUCKKKKKKK!!!! Would I recommend his place to a friend? NOT IF I CONCIDER MYSELF A REAL FRIEND!!! Read moreGenuine Hotels.com guest review
Had a wedding in Laguna beach but wanted to save a lil money n stay nearby in Lake Forest. The King room didn't have the whirl pool like the pic FYI.. But the room was alright. A Lil dated but it served its purpose. No view at all but had a balcony. For the cheap price it was ok. You get what u paid for. At least everything was clean n decent.Genuine Hotels.com guest review
"A good value in So Orange County"
Although aging a little, this hotel is well kept, is clean, and is comfortable. It is priced well for Orange County. It seems that every restaurant known to mankind is within 1 mile of the hotel. It is located in a quiet area so that there is no traffic noise to deal with. The free breakfast is ok. Hey, it's free, what expectations could you possibly […] have. I would recommend this location if comfort and convenience on a budget is what you are looking for. Read moreGenuine Expedia guest review
Real nice place to stay and it's close to the freeway. The rooms were clean and the beds were very comfortable. The free breakfast was good. I didn't know Quality Inns were this nice and will staying at more of them in the future.Genuine Hotels.com guest review
The carpet in the halls needs to be replaced and although we were in a non smoking room, you could still smell the cleaner or whatever they use to cover it up. It was a good price for a nice sized room.Genuine Hotels.com guest review
"AVOID AT ALL COSTS!"
We booked a suite, they said they don't have any available. We asked for a King size bed, we got two queens. We were told we'd get hot/cold breakfast, we got cold coffee and an apple. Manager of hotel was a nightmare to deal with mostly because he was busy trying to accommodate other angry and dissatisfied guests. TERRIBLE HOTELGenuine Hotels.com guest review
"dirty, lack of maintenance"
This place was a mess. The security latch on the door was broken off, there was mold in the shower and poorly repaired evidence of water damage on the ceiling. It smelled strange and the AC barely worked. The whole place desperately needs an overhaul. That said, the staff were pleasant and the location suited our needs.Genuine Hotels.com guest review
"Had all the basics- good air conditioning control."
Good for the price except breakfast tables dirty and food marginalGenuine Expedia guest review
"The Unhelpful Staff"
My stay was terrible. At 10:30pm I had taken a shower & washed my hair. The hair dryer didn't work. I went to call the front desk. The phone didn't work. I had to call the desk from my cell phone. The desk told me there were no more hair dryers available. She could move us. At 10:30pm?There were people in the group asleep. The next morning. The desk […] said well all you had to do was press the breaker buttons for the hair dryer. And why didn't the girl from the night before know that. "Well, she is new." That's their problem not mine. I was told I didn't read the direction on the phone. I took the phone down to the desk. There were no directions on the phone. He said "Well, everybody knows that you dial 9 to get out." I didn't want an outside line I wanted the front desk. We asked to speak to the manager. Well, the manager won't be in until 10am. (I want that job.) This place obviously had help that didn't know their job and they didn't care about the safety (phone out no emergency access) of their guest. I would never recommend this hotel to anyone. Bad news travels fast. This establishment is in Lake Forest, CA. Read moreGenuine Hotels.com guest review
"Hotel was close to all baseball fields we needed"
Hotel was very clean, room was comfortable. The only negative was the breakfast. Not a fan of microwaved eggs.Genuine Hotels.com guest review
"Low cost convenience"
This hotel was easy to get to, clean, reasonably priced and and only a few minutes from our "playground" the Laguna Beach Pageant of the Masters. I'd use it again.Genuine Hotels.com guest review
A decent room for our family, our stay was enjoyable and all we needed for the stay.Genuine Hotels.com guest review
"one night stay on vacation"
An older building, but well maintained, with large rooms, balconies and wide hallways. Breakfast was good (waffles, eggs, sausage, yogurt, fruit, cereal, muffins). Did not use pool or hot tub, although pool looked nice. Hot tub was indoors. Nice flat screen TV. Attractive lobby. Close to freeway, but still very quiet. Nice underground parking. Would […] stay there again. Read moreGenuine Hotels.com guest review
We arrived at 4pm and we were 4th in line to get our room which we had already reserved via Expedia. It took an unbelievable 35 minutes to check in, this is with 2 staff behind the counter. They were wholly inept, slow and discourteous. I would never ever go back. Some gal behind the counter (not checking in guests) said they had people call in sick […] that day, plus others quit that very day. I'm not sure who they put behind that counter but they should NOT be in customer service. Read moreGenuine Expedia guest review
"Whatever you do, don't show up before 3 p.m."
Check in time is 3 p.m.... or later. When we arrived at 2 and after we waiting in line for 5 minutes, we were told they were short-staffed and we would have to come back and check in after 3:30. Our choice was to leave or sit in their very dingy lobby. We left. When we finally got into our room at 3:45 it was less than inviting. Immediately stripped […] off the ugly, dingy, probably dirty bedspread and put on slippers so I wouldn't have to walk barefoot on the carpet. Cranked the air conditioner down to the lowest possible temperature because the room was stifling hot. After a late-evening event we were forced to park in a poorly-lit parking garage and return to our room, past the out-of-order elevator, past the rooms where they store "stuff" with steel security doors with no doorknobs, through the filthy service corridor/walkway to the pool, to the only working elevator at the front of the hotel. Oops. Forgot something in the car. Didn't feel at all safe walking back to the car alone at 11 p.m. Breakfast -- served only until 9:30 the next morning -- was mediocre at best. Flavorless. Minimal. NASTY coffee. Brown fluffy bread (you know what brand I mean) billed as "wheat" bread. I suppose that the value was good, but I know there are other hotels nearby that offer rates just as good, with much better amenities. I've stayed there. Took a chance on this one. This hotel may have Quality in its name, but zero in its accommodations. Won't stay there again. Read moreGenuine Expedia guest review
"Convenient location with breakfast included."
Room was clean but sound proofing could be better. Could hear the man in the next room snoring.Genuine Expedia guest review
"Nothing but the best on a moderate budget"
I have been to Bellagios, Hilton, and Luxor, and this is as close it on a moderate budget than any other place...sure sure - no cool exotic indoor pool, but it's the ROOM that's important, and that I got!Genuine Expedia guest review
"Hotel Condition Disappointing"
The staff was friendly and helpful, rooms were clean, and breakfast was good. The general maintenance of the hotel was disappointing. There is much work to do here to bring quality back to this hotel.Genuine Expedia guest review
2 problems...first, the "crib" they supplied us with was horrifyingly filthy (we didn't even accept it), and two, they had hardly any television channels. Overall, I got the impression that this hotel is owned by a bunch of cheapskates that cut every corner possible. Aside from that, the maids were rude, and staff was constantly clogging up the ele […] vator. Read moreGenuine Expedia guest review
"great value plus a good morning breakfast"
the hotel is tastefully done and it accepted our "toy poodle" which made us go out of town last minute with ease! The price was affordable and we were pleasantly surprised to find a small refrigerator and microwave oven. These two items are not usually found in your room upon arrival, especially since we did not ask.Genuine Hotels.com guest review
I read mixed reviews and was worried, but our room was clean, and comfortable with nice furnishings. Breakfast was good. No complaints.Genuine Hotels.com guest review
"Lake Forrest is a beautiful area"
The girl/lady who maintained the breakfast area deserves 5+ stars!!!Genuine Hotels.com guest review
The room was not ready when we arrived and the work out facilities were sub-par and only the treadmill worked. The young lady who took care of the complimentary breakfast was amazing and the breakfast was balanced. Room was clean and well maintained. Overall positive experience. A good value.Genuine Hotels.com guest review
room and parking not to clean front desk was okGenuine Hotels.com guest review
"good value ,and low price ,free parking"
free breakfast and it is not far away from 5th highwayGenuine Expedia guest review
"Close to my aunt's home."
It's nice and comfortable. Nothing spectacular but it's clean and decent. Price is good and location is convenient to where we need to be.Genuine Expedia guest review
"Fine for just one night"
Overall the hotel was fine the maintenance on the hotel wasnt up to par because the starwell door handle was broken and didnt open. The light fixtures looked like they were installed in a hurry because they still had wiring stuffed inside the covers in front of the lights themselves. The elevator practically screamed at you when you used it and looked […] like it hadnt been cleaned since its installation. Overall for the price you get what you pay for. Read moreGenuine Hotels.com guest review
"Choose a different hotel"
The room was dirty, Carpets in the entire hotel were dirty. The couch in the room was badly worn and the toilet seat was broken. When we first entered the room, both lamps were unplugged (how can they clean a room in the dark? Answer: they don't.) There were 2 ice machines. Neither worked. The lobby was clean and attractive and the location of the […] hotel is good, We chose this hotel because it had a favorable rating -- just shows you that all the ratings on the internet can't be trusted. Read moreGenuine Expedia guest review
"NOT ON THE FREEWAY!!! Yea!!!"
Quiet, clean comfortable bed and the breakfast was yummy - oh yea, it was a great price too!!Genuine Hotels.com guest review
"Not bad for a last minute decision"
The hotel was convenient, however parking was not exactly the best. Although they have a garage, if you drive a large vehicle, you cannot use it. The parking lot has no visible security. It is openly accessible to the McDonald's traffic or anyone who wants to take a short cut. Other than the parking, not a bad place.Genuine Hotels.com guest review
Good breakfast, reasonable price.Genuine Hotels.com guest review
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