"AVOID AT ALL COSTS!"
We booked a suite, they said they don't have any available. We asked for a King size bed, we got two queens. We were told we'd get hot/cold breakfast, we got cold coffee and an apple. Manager of hotel was a nightmare to deal with mostly because he was busy trying to accommodate other angry and dissatisfied guests. TERRIBLE HOTELGenuine Hotels.com guest review
"dirty, lack of maintenance"
This place was a mess. The security latch on the door was broken off, there was mold in the shower and poorly repaired evidence of water damage on the ceiling. It smelled strange and the AC barely worked. The whole place desperately needs an overhaul. That said, the staff were pleasant and the location suited our needs.Genuine Hotels.com guest review
"Had all the basics- good air conditioning control."
Good for the price except breakfast tables dirty and food marginalGenuine Expedia guest review
"The Unhelpful Staff"
My stay was terrible. At 10:30pm I had taken a shower & washed my hair. The hair dryer didn't work. I went to call the front desk. The phone didn't work. I had to call the desk from my cell phone. The desk told me there were no more hair dryers available. She could move us. At 10:30pm?There were people in the group asleep. The next morning. The desk […] said well all you had to do was press the breaker buttons for the hair dryer. And why didn't the girl from the night before know that. "Well, she is new." That's their problem not mine. I was told I didn't read the direction on the phone. I took the phone down to the desk. There were no directions on the phone. He said "Well, everybody knows that you dial 9 to get out." I didn't want an outside line I wanted the front desk. We asked to speak to the manager. Well, the manager won't be in until 10am. (I want that job.) This place obviously had help that didn't know their job and they didn't care about the safety (phone out no emergency access) of their guest. I would never recommend this hotel to anyone. Bad news travels fast. This establishment is in Lake Forest, CA. Read moreGenuine Hotels.com guest review
"Hotel was close to all baseball fields we needed"
Hotel was very clean, room was comfortable. The only negative was the breakfast. Not a fan of microwaved eggs.Genuine Hotels.com guest review
"Low cost convenience"
This hotel was easy to get to, clean, reasonably priced and and only a few minutes from our "playground" the Laguna Beach Pageant of the Masters. I'd use it again.Genuine Hotels.com guest review
A decent room for our family, our stay was enjoyable and all we needed for the stay.Genuine Hotels.com guest review
"one night stay on vacation"
An older building, but well maintained, with large rooms, balconies and wide hallways. Breakfast was good (waffles, eggs, sausage, yogurt, fruit, cereal, muffins). Did not use pool or hot tub, although pool looked nice. Hot tub was indoors. Nice flat screen TV. Attractive lobby. Close to freeway, but still very quiet. Nice underground parking. Would […] stay there again. Read moreGenuine Hotels.com guest review
We arrived at 4pm and we were 4th in line to get our room which we had already reserved via Expedia. It took an unbelievable 35 minutes to check in, this is with 2 staff behind the counter. They were wholly inept, slow and discourteous. I would never ever go back. Some gal behind the counter (not checking in guests) said they had people call in sick […] that day, plus others quit that very day. I'm not sure who they put behind that counter but they should NOT be in customer service. Read moreGenuine Expedia guest review
"Whatever you do, don't show up before 3 p.m."
Check in time is 3 p.m.... or later. When we arrived at 2 and after we waiting in line for 5 minutes, we were told they were short-staffed and we would have to come back and check in after 3:30. Our choice was to leave or sit in their very dingy lobby. We left. When we finally got into our room at 3:45 it was less than inviting. Immediately stripped […] off the ugly, dingy, probably dirty bedspread and put on slippers so I wouldn't have to walk barefoot on the carpet. Cranked the air conditioner down to the lowest possible temperature because the room was stifling hot. After a late-evening event we were forced to park in a poorly-lit parking garage and return to our room, past the out-of-order elevator, past the rooms where they store "stuff" with steel security doors with no doorknobs, through the filthy service corridor/walkway to the pool, to the only working elevator at the front of the hotel. Oops. Forgot something in the car. Didn't feel at all safe walking back to the car alone at 11 p.m. Breakfast -- served only until 9:30 the next morning -- was mediocre at best. Flavorless. Minimal. NASTY coffee. Brown fluffy bread (you know what brand I mean) billed as "wheat" bread. I suppose that the value was good, but I know there are other hotels nearby that offer rates just as good, with much better amenities. I've stayed there. Took a chance on this one. This hotel may have Quality in its name, but zero in its accommodations. Won't stay there again. Read moreGenuine Expedia guest review
"Convenient location with breakfast included."
Room was clean but sound proofing could be better. Could hear the man in the next room snoring.Genuine Expedia guest review
"Nothing but the best on a moderate budget"
I have been to Bellagios, Hilton, and Luxor, and this is as close it on a moderate budget than any other place...sure sure - no cool exotic indoor pool, but it's the ROOM that's important, and that I got!Genuine Expedia guest review
"Hotel Condition Disappointing"
The staff was friendly and helpful, rooms were clean, and breakfast was good. The general maintenance of the hotel was disappointing. There is much work to do here to bring quality back to this hotel.Genuine Expedia guest review
2 problems...first, the "crib" they supplied us with was horrifyingly filthy (we didn't even accept it), and two, they had hardly any television channels. Overall, I got the impression that this hotel is owned by a bunch of cheapskates that cut every corner possible. Aside from that, the maids were rude, and staff was constantly clogging up the ele […] vator. Read moreGenuine Expedia guest review
"great value plus a good morning breakfast"
the hotel is tastefully done and it accepted our "toy poodle" which made us go out of town last minute with ease! The price was affordable and we were pleasantly surprised to find a small refrigerator and microwave oven. These two items are not usually found in your room upon arrival, especially since we did not ask.Genuine Hotels.com guest review
I read mixed reviews and was worried, but our room was clean, and comfortable with nice furnishings. Breakfast was good. No complaints.Genuine Hotels.com guest review
"Lake Forrest is a beautiful area"
The girl/lady who maintained the breakfast area deserves 5+ stars!!!Genuine Hotels.com guest review
The room was not ready when we arrived and the work out facilities were sub-par and only the treadmill worked. The young lady who took care of the complimentary breakfast was amazing and the breakfast was balanced. Room was clean and well maintained. Overall positive experience. A good value.Genuine Hotels.com guest review
room and parking not to clean front desk was okGenuine Hotels.com guest review
"good value ,and low price ,free parking"
free breakfast and it is not far away from 5th highwayGenuine Expedia guest review
"Close to my aunt's home."
It's nice and comfortable. Nothing spectacular but it's clean and decent. Price is good and location is convenient to where we need to be.Genuine Expedia guest review
"Fine for just one night"
Overall the hotel was fine the maintenance on the hotel wasnt up to par because the starwell door handle was broken and didnt open. The light fixtures looked like they were installed in a hurry because they still had wiring stuffed inside the covers in front of the lights themselves. The elevator practically screamed at you when you used it and looked […] like it hadnt been cleaned since its installation. Overall for the price you get what you pay for. Read moreGenuine Hotels.com guest review
"Choose a different hotel"
The room was dirty, Carpets in the entire hotel were dirty. The couch in the room was badly worn and the toilet seat was broken. When we first entered the room, both lamps were unplugged (how can they clean a room in the dark? Answer: they don't.) There were 2 ice machines. Neither worked. The lobby was clean and attractive and the location of the […] hotel is good, We chose this hotel because it had a favorable rating -- just shows you that all the ratings on the internet can't be trusted. Read moreGenuine Expedia guest review
"NOT ON THE FREEWAY!!! Yea!!!"
Quiet, clean comfortable bed and the breakfast was yummy - oh yea, it was a great price too!!Genuine Hotels.com guest review
"Not bad for a last minute decision"
The hotel was convenient, however parking was not exactly the best. Although they have a garage, if you drive a large vehicle, you cannot use it. The parking lot has no visible security. It is openly accessible to the McDonald's traffic or anyone who wants to take a short cut. Other than the parking, not a bad place.Genuine Hotels.com guest review
Good breakfast, reasonable price.Genuine Hotels.com guest review
"Convenient Location next to mcDonalds."
Great hotel. Very clean and friendly staff.Genuine Hotels.com guest review
The place is going down hill.Genuine Hotels.com guest review
Hard uncomfortable pillows. Goo breakfastGenuine Hotels.com guest review
"Close to highway"
Front desk was very nice and helpful. Had a mix up with 3rd party booking which they helped resolve without me asking. Room was comfortable and breakfast was better than we expected. Would stay there again.Genuine Hotels.com guest review
"Ok breakfast, smelly, run-down room"
This was a last minute booking with no other available rooms. The amenities were fine - nice TV with cable, table, decent bathroom, ok beds. But it smelled dingy. Like old carpets. I'm never coming back.Genuine Hotels.com guest review
OK stay. Front dest clerk at night was not helpful when I had a question on the room that didn't turn out to match the one on hotel.com. Hotel.com made it right with little help from the hotel.Genuine Hotels.com guest review
Hotels.com did a wonderful job finding this hotel for us. We were at the emergency room with my 87 year old mother who had fallen, on her face, and suffered a broken nose and several other minor injuries. We were going to be flying home from vacation that night, but instead, needed a hotel room at midnight, with handicap access, near the hospital. Upon […] checking in, we were given the key to our "handicap" room, but upon entering our room, we discovered it was in the middle of being remodeled...the front desk personnel didn't even know! And they had no other handicapped rooms available . Needless to say, we were very disappointed. Besides all that (which would require a Zero rating on a scale of zero to ten), the room was decent. The bathroom had been remodeled, very nicely. The two queen beds were comfortable, and the room was quite large, with a decent sized table and chairs. The microwave, however, had to be over 10 or 15 years old . The desk clerk apologized for the mess-up on the handicapped room, but said there was nothing he could do. He claimed that it was a communication problem with their maintenance department.. Considering the circumstances, I would have expected him to contact the manager, but he offered no such help. Although the hotel might have rated a 6 out of 10, due to this huge mistake on their part, I cannot honestly recommend it to anyone! Read moreGenuine Hotels.com guest review
"Close to family we were visiting."
A lovely hotel conveniently located near our family and many good restaurants and shopping.Genuine Hotels.com guest review
"Decent place to stay"
We arrived at 1:45pm and were told flatly that our room was not ready and we couldn't check on until after 3pm. That parking lot was half empty so we kind of questioned the legitimacy of the statement. The room was nice enough, the pillows felt like they were stuffed with chunks of foam rubber. The breakfast was decent, ice machine on our floor was […] broken. When we returned from one of our outings around 2pm, our room had not been cleaned, the linens were striped, but no housekeeper in sight, so we went to the lobby to pass the time. The TV was off and we asked the guy behind the desk if we could turn it on and was there a remote. He said that the controls were on the left side of the TV. I could not locate the controls on the TV and my husband and I struggled for a bit until we gave up. They guy just sttod there watching us and never offered to assist and he wasn't doing anything else! This was the same guy that was behind the desk when we tried to check in early. Thank goodness the bed was comfortable except for the pillows! Read moreGenuine Hotels.com guest review
"Enjoyed Our Stay"
We enjoyed our stay at the hotel. It was comfortable, fairly quiet, food was good. The TV picture was not very clear. The selection of available channels could be a little greater. The mirror in the bathroom is positioned rather low and difficult for shaving, etc.Genuine Expedia guest review
The best thing about the stay was the breakfast in the morning.Genuine Hotels.com guest review
"Great price fpor the location and stay"
Needed a place to lay my head working some crazy hours and QI&S provided me just what I needed. Wish I could have woke up to take part in the breakfast but I checked in at 3am so getting up early was not possible. :-( but my stay was perfect. Thanks!Genuine Hotels.com guest review
Good staff interaction, nice location, pleasant ambiences.Genuine Expedia guest review
Just so so,the breakfast is not very good!the pillows is not comfortable！Genuine Expedia guest review
Can not beat it for the price. Good service. Clean rooms and comfortable bed at a reasonable price.Genuine Expedia guest review
Room smelled and bed sheets were stained. Otherwise good location to Verizon amphitheaterGenuine Hotels.com guest review
Room STUNK of heavy cigarette smoke. Not what I would expect for a non smoking room. I would not go back.Genuine Hotels.com guest review
refrigerator vas very noisy,could be install a timer to shut off during sleeping time.Genuine Hotels.com guest review
I was there just to beat the heat for a day. My house doesn't have air conditioning! There was a very dirty elevator in the back side of hotel and hallway carpets were dirty. My room was VERY clean and comfortable. Thank you for a cool nights sleep!Genuine Hotels.com guest review
"Great hotel for Verizon Amphitheater"
this hotel was great. Staff was great on check in and helpful when we needed directions, as well as with breakfast in the morning. The room was large and comfy, with good pillows!Genuine Expedia guest review
I've spend 4 nights and the staff were really helpful at all times. The hotel itself is good , if you going to irvine to spend vacations , this is is the place to stay. Is close to everything .Genuine Expedia guest review
Easy to find right off freeway, located in middle of two little shopping centers, 2washers and 2dryers onsite $2.00each. ok size pool, nice lobby and outide frame inside wasnt too bad. a flat screen tv. but my room had crackes in wall and a lopsided bed but was only there one night for soccer tournament, i will stay there again if neededGenuine Expedia guest review
it was niceGenuine Hotels.com guest review
"Very close to Verizon Ampitheater"
It was a nice hotel. We took a taxi from hotel to Verizon for a concert and it was very close. Staff was friendly. Breakfast was a little weak, but didn't expect much more. I would stay there again next time I had a concert in Irvine.Genuine Hotels.com guest review
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