"Great Customer Service/ Value"
07/22/14 Adrian C El Paso, United States
Its a great hotel with easy access to the McAllen and surrounding areas centrally located, friendly staff mm.... the breakfast buffet needs some improvement but its ok.. free Wi-Fi and a business center makes it easy to print necessary documents like I constantly do.
"Up to expectations"
07/13/14 Manuel R Monterrey, Mexico
Even is it nothing to fancy, it accomplishes its goals in being practical and useful. The staff there was certainly nice and attentive. The rooms have been redecored with more modern furniture, overall the room was very clean and comfortable.
07/11/14 Larry T Cullman, AL, United States
The room had an odor when we arrived and I bought some air freshener to help the odor, but it never totally went away. It seems the room attendant was reluctant to give us extra towels. The breakfast was really good on the days that they served bacon, but the sausage was really tough.
"Don't let the outside fool you!"
06/28/14 RolandA21 San Antonio, Texas
My husband and I recently went to McAllen for a wedding, and stayed at the Rose Garden. The outside of the hotel looks dated, but the room was nice, clean, and much larger than we expected. It's located next to a shopping center (thankfully, because I forgot the dress for the wedding!) that has a Burlington Coat Factory, Michaels, and a few other stores. It's also next door to Rio Grande Regional hospital, so if you're visiting someone there, it is very convenient. Breakfast, which was included, was very good and well worth it. Enjoy!
"Great value for the price"
06/17/14 Donna M McAllen, United States
My recent stay at the Rose Garden BW hotel was very pleasant. The room was clean and quiet at night, the breakfast had something for everyone and the beds were comfortable. My grandson enjoyed the pool. If you are looking for a reasonably priced hotel for family or business, this would be a good choice.
"B W McAllen, Texas"
06/13/14 William K Shady Shores, Texas, United States
Excellent hotel in a central location for working the valley. I always try to stay there as long as their rates are competitive. I am a traveling salesman in the states of Texas and Oklahoma. I stay in lots of La Quinta and Best Western Hotels. I look for a central location and lowest rates when selecting a hotel for the night.
"Poor customer service"
Our stay at this hotel did not start well, the receptionist upon arrival was wanting to clarify about a reservation that was not according to their policy. The rooms were good but the room in the bottom had Cockroaches coming in the room through the bottom of the door. I went to the eating area and they did not let me bring my soy milk in the eating area, and they did not have a choice for lactose intolerant and so much noise coming in to the room from the birds singing outside, not good noise barrier for a good night rest. I do not recommend this room
"Rose Garden Inn & Suites"
05/27/14 Frank P Hankamer, United States
I come to the valley nearly every month. Have stayed else where. I always come back to the Rose Garden Inn & Suites. It has the friendliest staff and very clean rooms one of the best breakfast bars. I have never had a bad stay at this hotel. I have brought my coworkers here. And all have come back here also with a very good review of the hotel.
05/25/14 Tim H McAllen, United States
We stopped staying here when the facility was runned down. However, they have renovated the whole hotel, lobby and rooms. It is now a much more pleasant experience. The price is good for a full hot breakfast.
"Older hotel with a fresh remodel"
05/13/14 Linedriver69 California
Stayed here for a wedding for a few days.. The room was modern except the shower was a little odd as you have to step up into it and for a tall person the shower head is almost below your head. It was good though for the shorter people In my group, also the beds were just the right firmness. One reason I stayed here was due to the good reviews of the free breakfast. They came through with good food with a mexican theme and american choices also every day. Frijoles as one option every morning with chorizo and eggs the next day. My other half is mexican and was pleased with the food. She said she could see them cooking it up fresh in a the back which made her feel good about the food. I would stay here again as the location is very good. Near the shopping centers and airport but no airplane noise. The grounds were also well kept. Every morning early I saw employees cleaning around the pool and walkways.
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