"Santa Monica weekend"
Excellent services and location.Genuine Hotels.com guest review
Everything was excellent except for the distance from the pier. There is a bus stop right outside the hotel which was convenient, but it was a long trip and the buses are often running late. Hotel staff was excellent and extremely helpful.Genuine Hotels.com guest review
"Dirty and broken plumbing"
We arrived late in the evening which they accommodate. We checked into our room. The sheets were dirty (body hairs on them) and the sink was clogged. We told the man at the front desk. He said there were no other rooms and gave us sheets to lay over the dirty ones then he went to watch tv. A plumber came and said the sink was broken and they would replace […] it in the morning. It was 4am so we were stuck and had to make due. The next morning we told a woman at the front desk that it was unacceptable. She gave us a new room and $30 to eat at IHOP for that morning and the next. She was friendly which made things a little better. That morning the hot water was not working so we had to wait to take a shower. Our basic needs were not met . I wanted to go home. I have stayed in way cheaper hotels with better services and amenities. This hotel was disturbingly awful! Read moreGenuine Expedia guest review
"Easy to get to the beach"
The rooms were clean and the staff was super-friendly. The only negative was the noise-not a HUGE deal but we weren't able to sleep in because traffic/planes/other guests were a little noisy starting at 6:00 am. Very convenient to have an IHOP next door and we were able to walk to the beach (1 mile but a nice walk).Genuine Hotels.com guest review
As a family group of women, we landed at LAX and stayed the night here before cruising up the PCH. Perfectly located centrally for Santa Monica and the beach!Genuine Expedia guest review
"great hardwood floors"
I liked the plantation shutters and hardwood floors - felt less germy than carpet and drapes. Location was great-in a very walkable neighborhood. Friendly staff. Fitness room was definitely lacking. Opted to just take a jog in the neighborhood...but it's Santa Monica, whose complaining about running outdoors?Genuine Hotels.com guest review
I had some minor surgery across the street, so the hotel was the perfect location to get a good night sleep before and after the surgery. I asked for extra pillows and towels and they brought them right up, which made it so much more comfortable after my surgery. My daughter was able to use the wifi to do her homework and made several trips to the IHop […] restaurant to get food for me while I was recuperating. Read moreGenuine Hotels.com guest review
"Beautiful hotel, close to everything."
Excellent staff, easy to find, quiet location, new and clean.Genuine Expedia guest review
Very clean! Great location. But No breakfast included. We would come there again.Genuine Hotels.com guest review
"Clean rooms, affordable hotel"
Great affordable hotel with free parking. The room was in very good condition and clean. Location could be better but if you have a car it doesn't matter. Would stay again.Genuine Hotels.com guest review
"Great location, facilities"
It was easy to check in, comfortable beds but parking could've been better.Genuine Expedia guest review
Very helpful front desk staff. Comfortable beds and very quiet.Genuine Hotels.com guest review
"No Pool at this location"
The Santa Monica Pier was about a 20-25 minute walk or you can take the Big Blue Bus for $1.oo (a stop is located right across the street from the hotel) The same bus passes thru the 3rd Street Promenade if you want to go shop & eat. The hotel offers a free shuttle service but only on weekdays.. The elevators were really slow and its was only a 4 story […] bldg. plus 2 floors down for parking. At one point it was faster to take the stairs for me. There is no swimming pool but overall the place ok for a weekend stay. Read moreGenuine Hotels.com guest review
"Great hotel for the price"
Located in the downtown part of Santa Monica. Rooms have been updated, and have comfortable beds. The walls are a bit thin, but it wasn't a problem as our neighbors were mostly quiet. Great walking distance to grocery stores and restaurants. Not close to beach, but would stay here again.Genuine Expedia guest review
"Nice hotel a bit of a walk from the beach"
The hotel looks like it has been recently renovated. It is clean and modern. Seems like they thought of everything in designing the room, I.e. outlets on each night stand, fridge in dresser closet, suitcase stand, etc.Genuine Expedia guest review
"Nice hotel, but..."
The evening front desk staff is lacking in their "customer service" attitude. Rude to the verge of arrogant. Really? Are there so few hotels in Santa Monica that they can afford to behave that way?Genuine Expedia guest review
"Convenient nice room in Santa Monica"
Close to St John's Hospital ( one blk away) the Best Western was very accommodating with convenience to the facility. Clean room. Great bed. Free parking. Definitely we will returnGenuine Hotels.com guest review
This was a VIP hotel from expedia awards. The hotel was no better than super 8. Very disappointedGenuine Expedia guest review
"Good area at good price"
Located on Santa Monica Blvd about 20 blocks from beach. It takes about 30min to walk to beach and I recommend having a car. There are a few super markets located a few blocks away and a Ihop on site. I think best area to stay in LA as short driving distance to Beverly Hills, Hollywood, Malibu and Venice beach. A few blocks from freeway. Room was a […] little noisy at night from traffic on Santa Monica Blvd we had room away from road and on top floor. Room was very tidy and sufficient. I believe a very well priced hotel for this area. Read moreGenuine Hotels.com guest review
"Great Customer Service - Went Above and Beyond!"
My husband and I recently stayed at this location for our anniversary. My husband shipped out some gifts to the hotel and the hotel went out of their way to make accommodations to make sure that the gifts were out in the room when I arrived as part of the surprise. The front desk was incredibly helpful and the management staff even went as far as leaving […] a complimentary bottle of wine in our room to celebrate. Great staff, great service and really close to a wonderful Italian restaurant that the hotel recommended. Read moreGenuine Hotels.com guest review
I was surprised at how nice our hotel room was. Although the building itself is older, it's still a comfortable place to stay. The hotel room wasn't very large, however, I could tell a lot of thought had gone in to designing the hotel room. It was as if someone had traveled the world and incorporated design & items that you normally find work in hotel […] rooms, but are not always in rooms. Such as functional lighting on each side of the bed for reading, enough lighting/lamps & electrical outlets located in places where they should be. Even little things such as a soap dish (even though it was plastic) with sides, so the soap and water don't run all over the counter. Having a door hang tag that says "please clean room." But the most important things I thought were nice, were the complimentary parking, bottles of water & internet connection. Also, the people at the front desk were very welcoming!! Read moreGenuine Hotels.com guest review
"Need a cab but a nice affordable place to stay!"
We had a great time visited Santa Monica Pier, bike riding Venice, 3rd street, shopping, Rodeo drive. We found it necessary to have a car because we went to Malibu and to visit family. The shuttle from the hotel was not available on weekends. : ( But the cab service was easy and quick!!Genuine Hotels.com guest review
"Henry nice hotel and staff."
The hotel was renewed and is beatiful. Is a pleasure stay there.Genuine Expedia guest review
"one night stay"
we weren't there long enough to form an opinion other than the hotel isn't as close to the ocean as i'd thought it would be. Definitely not walking distance. Nice room with hardwood floors, Felt beachy. Quiet and comfortable.Genuine Hotels.com guest review
"Attractive hotel with attractive location"
The hotel staff were very accommodating and went the extra mile to provide early check-in when we ended up on an earlier than anticipated flight. Free on-site parking was a plus as was the convenience of the adjoining IHOP restaurant for a quick breakfast before heading out for the day. The room was light, bright, and clean with its contemporary beach-inspired […] (but not overdone) decor and furnishings. There were several room features that were awkward such as the bathroom door with automatic closure which meant that after showering one had to apply makeup or shave in a hot, steamy enclosed bathroom with no way to vent. We opted to rig the door open with a towel which made it more comfortable. There was no night light to assist in lighting the way on those middle-of-the-night restroom trips, and the light over the coffee bar could not be turned on unless the switch was on activating at least two other lights near the door disturbing anyone still sleeping. A trash receptacle at the coffee bar would also be helpful. As mentioned, awkward but relatively minor inconveniences. We would definitely stay at this location on a return trip . Read moreGenuine Expedia guest review
"Nice Place to StAY"
The staff were very helpful. They sent us new bedclothes during the night after my granddaugther got sick and they let my son park in the garage for a few hours while he visited us. The iHop next door was friendly and had good breakfasts.Genuine Expedia guest review
"Comfortable location--easy drive to shop and beach"
The desk receptionist was very friendly as were the various housecleaners we encountered. The hotel rooms are the wash and wear style of no carpets, which I understand, but think it feels very utilitarian. The bed was comfortable and we liked the shower. I thought the price was a bit high, and would have felt much better about it if breakfast was included […] at the IHOP on the first floor of the building. They gave us a coupon for 20% off lunch or dinner, but honestly, who would go to Santa Monica to have lunch or dinner at IHOP? Read moreGenuine Expedia guest review
"Free parking a nice feature"
Although the room was quite cramped, the bathroom was spacious and very nice. The free parking was a nice feature as well. Our room looked over the driveway in the center of the hotel, so the view was not great. The room numbering didn't make much sense, so finding our room at first was a bit confusing. It was too far to walk easily to the pier, although […] a shuttle service was available. It worked for basic accommodations at a competitive price. Read moreGenuine Hotels.com guest review
"Best Western - Santa Monica"
A great value for the average traveler to Santa Monica. Easy access to LAX and to the sights of Santa Monica and its beaches. I will stay there again on my next visit.Genuine Hotels.com guest review
The renovations recently completed at this Best Western are superb. The room was modern and very nice. Great amenities throughout and very clean. the staff was outgoing, responsive and courteous. Even the common areas, lobby, etc. have been upgraded and improved. The only criticism would be the condition of the fitness facility. It is too small with […] limited, obsolete exercise equipment in poor condition. Read moreGenuine Hotels.com guest review
"not bad for the price"
Very decent stay, convenient and nice neighborhoodGenuine Hotels.com guest review
"Less than a 3 star"
I was expecting a cleaner more up to date facility in San Monica. The staff was sparse and had little info to share. The location was awful. It was far from the ocean and little access to tourist tours.Genuine Expedia guest review
"Clean, modern and friendly"
Hotel has been recently updated and was very clean. I was overall very happy with my stay and happy with the accomodations which were above my expectation for the price. Free parking was a bonus.Genuine Expedia guest review
"Nice hotel in Santa Monica CA"
Friendly staff. Easy internet access. Comfortable room. Reasonable rate.Genuine Expedia guest review
"Not my first choice next time..."
I stayed here for two nights the first weekend in March 2014. I arrived around 9pm and I was first struck by a bad odor in the main lobby and then another bad odor in the lobby on the 2nd floor. It just smelled like the area needed to be cleaned. I was getting concerned until I reached my room and I was happy to find that the room was actually quite […] nice. Also, there was no carpet in the room - not sure if what was there was a laminate or not, but it was great not to worry about what might be hidden in dark carpet! Also, the environmental controls worked perfectly. I travel a fair amount and find that even in 4/5 star hotels you sometimes have an issue controlling the temp in a room. Only complaint on the room itself - there was very little counter space in the bathroom. I am happy to say, however, that the next morning when I left my room the smell was gone from the hallway and from the main lobby. Read moreGenuine Expedia guest review
The coffee machine was on the bath counter reducing the already minimal counter space. No power outlet near the bed to charge phones. Staff would forget to replace coffee mugs, sugar, stirrers, etc.Genuine Hotels.com guest review
convenient to hospital otherwise nothing remarkable.Genuine Expedia guest review
"perfectly fine place to sleep and shower"
we were there for a family event. other family members were at much pricier hotels and complained about cleanliness and amenities. our accommodations were fine for the time we spent there. great central location for our various venues.Genuine Hotels.com guest review
"Newly renovated hotel. Convenient location"
Recently renovated. Everything was new and clean and worked well. We especially liked the convenient location to where we had to go. The iHop restaurant downstairs was a good place for breakfast. Parking in the basement was a real plus.Genuine Expedia guest review
"New and improved!"
I stayed at this location a few years back and was utterly underwhelmed at the time. The interior was worn out and the traffic noise a real problem. No more: the interior of the hotel was recently renovated and the traffic noise problem was addressed through extra glazing. Good job! This hotel has made it back onto my short list of reasonably priced […] hotels in Santa Monica. Read moreGenuine Hotels.com guest review
"Really great stay! The hotel was just updated --"
Hotel updated recently.. Looks great! Staff was really helpful Great location - 1.6 miles to the beach!Genuine Expedia guest review
Lobby was under construction and we were sent down hallway to the managers office to check in, not a good first impression. All underground parking so you do not fit with overhead bike rack. Rooms new with tile floorsGenuine Expedia guest review
Room are very nice and very clean. Great location. Onsite,underground parking is nice and easy. Ideal for traveling and cost savings. Beds are very comfortable. Highly recommend.Genuine Hotels.com guest review
"Good Location, Good rooms"
We were wondering staying on the pier or staying nearby. We choose staying nearby. We dont regret our decision. This hotel is a great choice if you just want to be near Santa Monica but not IN the pier. It is very accesible from any were. We were often moving to the UCLA area. EXCELLENT!!!. Going to the Promenade !!! The hotel installations are going […] under remodelation, we got a renovated room that was very good!!. IHOP is next door that makes your breakfast easy. We will recommend this hotel Read moreGenuine Expedia guest review
Hotel very nice, clean, pleasant, quiet. We had to pay for an extra parking space (10$) which was my only complaint. Not a big deal. Would definitely stay here again.Genuine Hotels.com guest review
"Perfect for one night"
Stayed here with family one night before football camp. Great location and the hotel got what you need for a good short stay. Try Gilberto's restaurant at Pico Ave. Definetly the best restaurant in the area.Genuine Hotels.com guest review
"Served its purpose. No bells or whistles."
I just needed a hot shower and a comfortable bed. The room was nicer than expected but the hotel hallways were dank and the carpet was very worn out and dirty. It was not any place I'd want to hang out in. Felt safe there so that was very important.Genuine Expedia guest review
"Nice & affordable"
It was a nice, close to everything, big rooms... also, IHOP has great breakfastsGenuine Hotels.com guest review
Great hotel with brilliant serviceGenuine Hotels.com guest review
"Disappointing for the price"
The hotel was in a good location, within walking distance to the fun attractions of Santa Monica. However, our room was on the first floor, just a few feet away from the lobby. We were in a non-smoking room, but during the night, smoke from an adjacent room entered our room through the adjoining door. Our clothes smelled like smoke, and the front desk […] attendant was unconcerned when we reported this upon leaving. We did appreciate the free parking and the proximity to the Santa Monica attractions, but the area around the hotel was not great. Read moreGenuine Expedia guest review
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