"The room was not clean."
We had four people, only three sets of towels when asked for more we were told all day there were not any. The carpet was sticky, and need to be wash. The mirrors had finger prints, nd the bathroom floor was dirty, they did not clean our room the second day or give us towels. Had to wash the ones we had so that my husband could take a shower. We used […] bath rugs through out the room so we did could walk on the carpet. My husband took a walk while our girls were getting ready and sat out front, some of the cleaning people were out three and the owner drove up the staff state that they had to hide now? I told the front desk they did not offer anything. Only that they were talking to the staff. And that this was number 37 complant today. They could have gave me back they money I spend on washing their towels. I will never stay there again. Nor tell anyone other than how bad it was there. Read moreGenuine Expedia guest review
"A good overnight stay on our way to Chicago"
We were only stopping overnight, but enjoyed the Best Western Hospitality Inn in Kalamazoo, which was conveniently located at the interstate exit. I was surprised to fine the front desk clerk wearing a tight striped t-shirt and jeans-a uniform or polo shirt with the company logo would have looked more professional. The front lobby is spacious and has […] an attractive and comfortable sitting area with fireplace. Our room was pleasant, and the bathroom was clean. The air-conditioning unit was very loud, however, which could keep a light sleeper awake. Our family used the pool and jacuzzi area, which although not immaculately clean, was adequate. The free included breakfast was as expected. Read moreGenuine Hotels.com guest review
"Quick weekend business trip"
I recently had a quick trip to Kalamazoo and stayed at the best western. Overall it was a decent hotel. The service was great and location was perfect to wear I was going. The breakfast however the next day was terrible. I do not recommend the continental breakfast. Food was cold and rubbery. Overall decent hotel for the priceGenuine Hotels.com guest review
"best western kalamazoo"
We only needed the room for one night as we were passing through on our way to Detroit. It was an excellent price and location for what we were looking for and the continental breakfast was a nice bonus.Genuine Hotels.com guest review
"Best Western near Sprinkle"
The room was clean and the beds were comfortable. Breakfast was very satisfying: There was a variety of items, and two employees were keeping everything stocked the whole time.Genuine Expedia guest review
08/29/14 strandedmotorist Marquette, Michigan
Stayed for two days. At check-in, no staff member in sight. Waited several minutes and considered using the hotel phone to call the front desk! Room was beautiful until we sat in the bathroom and noticed the black mold in the shower...eew! Management is currently renovating the front area, so breakfast service was moved to an upstairs conference room. No attendant present. Untidy, no fresh fruit. Coffee, hot water was lukewarm at best. Only a few packets of herbal tea available. Hallway lights were out second morning and staff did not know where to find the breakers. That morning the combined experience of front desk staff was 3 weeks (overheard them talking during breakfast). Hot tub was VERY hot, no bubbling water, timer for hot tub did not work. It made me have concerns about whether the filter there or in the pool was working. Found rescue materials floating in the pool. Clearly the area was not monitored closely. Surprised that it received a AAA Diamond award for 2014.
"Horrid. Dirty. Pathetic. "
08/26/14 hobsonmedia Detroit, Michigan
For reasons I couldn't begin to guess, Priceline included in this hotel in its 2 1/2 star listings. As you know, when you booked through Priceline, you do not get to choose the place you stay. This hotel is rated at 2 1/2 stars, which is two stars too many. It's dirty everywhere. The breakfast area is laughable to the point that it should be closed. Gnats are flying all around. The selection of food is comical. Not to mention the fact that it is filthy all around the breakfast area. I refuse to eat in or take photos in that room. Avoid, avoid, avoid!
08/22/14 dan459us London, Canada
This hotel used to be a best western. They have done a bit of work and are continuing to fix it up. Some work has been done in the rooms Breakfast was ok. Room was clean. Great location off I94. Did not have a chance to see much of the hotel as this was a very short overnight stay. Staff was very good.
08/17/14 Shelli D Milwaukee, Wisconsin
We stayed here one night as we were passing through town and after reading other reviews were unsure of how it was going to be. However, we were very pleasantly surprised. The room (while in need of updates-had peeling wallpaper, etc) was clean and the bed was comfortable. The front desk staff was helpful and friendly, breakfast was hot (though quite carb heavy) and tasted good. We were overall happy with our stay and would stay here again.
08/05/14 Ann H Beeton
Very disappointed with the condition of the hotel which was apparently taken over from Best Western Hotels....carpets and appearance very very old and stained....room was clean ..... breatkfast was terrible....not prepared at 7 am....coffee aweful....overall very very disappointed....I am handicapped and had to take the elevator to 3rd floor and walk quite a distance to our room... smelly and noisy in the halls....people slamming doors...probably just letting them close on their own....overall very upsetting
"" Very Good Stay ""
07/17/14 CS P
It is a little confusing when you do a search on your GPS but this hotel used to be a Best Western Hotel. They had signs advising of renovations in progress but I did not see any. My room was very clean. Pillows were fair and could be replaced. Breakfast was good. Seating area is ok. Front desk staff were very knowledgeable of the area. She provided assistance to advise of an area where I could go for a jog. She was also knowledgeable of restaurants nearby. Good stay.
07/01/14 Kayla H Taylor, Michigan
I could not believe that I paid 139 per night for a room that was dirty. There was hair all in the shower, even on top of the shower wall! The toilet paper holder was falling off the wall, the shower curtain rod was the same, so the curtain constantly fell into the middle, causing water to get everywhere in the bathroom. There was a pill cut in half on the dresser upon arrival and another pill on the floor in the sink area. I have young children, can you imagine how bad that could have ended up? The hotel staff did absolutely nothing! The room was musty and the pain was peeling off the walls. So I had to clean the room myself. Oh, and for the price you pay, you don't get a refrigerator, or a microwave. If you want one, you have to pay $10 per item. I advised them to keep the fridge at the front desk until I returned from my oldest son's baseball tournament, since all of my families belongings were left in the room (Electronics, purses, etc.) upon my return, the fridge was in my room against my request.
06/23/14 Beth N Libertyville, Illinois
There was black mold in the shower, tape on the shower head, and a terrible musty smell. Run for the hills! This place was disgusting. It was way over priced for what we got. Our soccer team was booked for a tournament and all greatly disappointed.
"Surprisingly Very Nice"
06/20/14 BBStacker67 Virginia Beach, Virginia
We arrived at this hotel to signs of "Pardon our dust - renovations in progress" and immediately cringed. This has happened to us in the past and it usually means the hotel is filthy. Not so here! This hotel was surprisingly very clean, quite comfortable, and located in a very nice area. The front desk staff was very helpful to us and quite friendly. We didn't have time to use recreational facilities. We basically checked in and slept till breakfast and checked out. Breakfast was the usual hotel fare. Fortunately they had yogurt and some fresh fruit.
"Older but going to be better!"
I've stayed at this location before when it was owned by another chain. Clarion just took it over a month or so before we stayed here. They had painted all the rooms so they are a little brighter and fresher. I think they've updated some of the furniture, not sure about that. The beds were very comfortable and the pillows were really nice. Our room was clean and the only problem we had was that two days of our 5 night stay we didn't have housekeeping service until late in the afternoon, after we were already back from the dog show. We elected to just get fresh towels and waive the service those two days. The housekeepers and front desk staff were all very friendly. My only complaint was that the pet fee was a little pricey. I know that a few bad seeds can ruin that for everyone, but I bring my own sheet to put over the bed comforter in case a dog jumps up there and I bring my own towels to wipe their feet before they come in the rooms, etc. Some of us are conscientious and we have to suffer with high pet fees due to a few bad ones. I know some people were staying a few rooms down from us and their dogs barked constantly and when they checked out I saw their room door open and they had left dog hair all over the place. That is just inexcusable, but some people are just pigs. I hope they'll reconsider the fees for next time the dog show is in town, at least maybe for those of us who are careful to treat the rooms like we would our own homes. All in all it was a great hotel, convenient location and I will stay here again.
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