"Pleasant Stay Overall"
We booked the room for friends who ended up not using it, so we used it for a night away from the house. Our room was very clean. However, with the air conditioner on to my husband's preferred temperature, it was too cold for me, and there was no additional blanket available. The hot water in our room was fine, but I found the water pressure to be a […] bit on the weak side. On the evening we arrived, the jets in the hot tub were not working, but were fixed by the next morning. The pool was way too cold. Even my daughter, who will jump into Lake Michigan when it's 65 degrees thought so. The breakfast was decent with waffles and biscuits and gravy. I'd stay there again, but not if the goal was to enjoy the pool. Read moreGenuine Hotels.com guest review
Room was not clean and shower had mold. And housekeeping mgmt was very rude when it was clearly evident staff was very sloppy. Very disappointing considering this was thought to be a decent hotel chain.Genuine Hotels.com guest review
"NOT WORTH THE $114.00"
Whomever owns the hotel needs to spend some additional funds on the place. It is in poor shape. The sink in our room was put together with super glue and the wall paper was put together by kids making a paper mache wall. The rest of the room was equally as bad.Genuine Hotels.com guest review
"Expensive Area for Hotels"
At first our room smelled of smoke, but we were transferred to another room that was rather comfortable and smoke free. The morning breakfast selection included biscuits and gravy, bananas, yogurt, waffle machine, cereals and a juice machine. For the money in any other town, I would say it was pricy, but in Kalamazoo, this seemed like a good deal. The […] overall cost of hotels in this town seems high. Read moreGenuine Hotels.com guest review
"The worst stay ever!"
I have stayed at this hotel many times over the years, and I am appalled at the condition of the place this time! And it was on Memorial Day weekend, when they should have had their "A game" going!! The jets in the spa didn't work (funny...the sign on the door said the sap jets aren't working... a typo that someone actually posted on the door without […] noticing, and left there for a week!) Also, the indoor pool was stone cold. The waffle maker for breakfast didn't work. The ice machine on the ground level didn't work. The room had spots that clearly hadn't been cleaned in awhile. Attention to detail! I checked out of the room after the first night, even though we had reserved it for two nights. I couldn't make my family stay there. Read moreGenuine Hotels.com guest review
"decent 1 night stay place"
the hotel was just about what one would expect outside of the issue with the internet being out the entire length of my stay, which was a BIG problem for me. other than that, clean hotel, friendly staff. you just can't have the wifi down for that long if you want business travelersGenuine Hotels.com guest review
Nice place to stay. Had trouble with internet and never did get much help with it. But overall it was nice.Genuine Hotels.com guest review
I sent you an email yesterday about the lack of hot water 5/5/13 in the am. There was not hot water for showers or washing up. I can understand the boiler breaking down. What I can't understand is the lack of response from you and the hotel. This lack of action makes me never want to stay at a Best Western motel or use your website again. Ever! If I […] don't hear from you, I will assume this is a generic e mail you send out and never respond to. Read moreGenuine Hotels.com guest review
NO HOT WATER AND ONLY A $25 REFUND - NOT WORTH YOUR STAY.Genuine Hotels.com guest review
"Outdated and with a shakedown"
On the plus side, the hotel was clean and the night desk clerk was lovely, very friendly and efficient. However, the decor is straight out of the 1980s. Most bothersome was the housekeeper's leaving of tip envelopes on the beds (I was part of a convention group, it happened to several of us) instructing us to leave them at the front desk. Asking for […] a tip is NEVER appropriate and allowing this reflects poorly on management. Read moreGenuine Hotels.com guest review
we had a good time. staff was friendly and helpful with directions. Pool water very cold but hot spa helped. Bring extra pillows with you. theirs are small and few.Genuine Hotels.com guest review
"Great birthday stay"
The staff were very friendly and helpful. The rooms were very clean and roomy. The pool area was clean and hot tub was very nice to relax in.Genuine Hotels.com guest review
It was great.Genuine Hotels.com guest review
Kind of crazy happened.I had planed to to go to Detroit. when we go overstay 2nd days. One is 3/22. I had checked in she gave me the Key #350. Then I opened so many clothes everyone. I go back lobby and I exlained she gave me the key. But lobby pepole no so happey the situation.They need to check the room 350 I guess they don't like to work extra job. […] They gave me the #354. But they don't care about us. One of worker need to go to check #354 anyway. She should take with us to be nice for their mistake. No good attuide. I had checked in 7:30 PM I guess Then I had problem 3/24 I went checked in one person is in the loby.She gave me the key#135 My familly went to there but could not open. I need to go back to the lobby and get another one but not open then I went back lobby again I got new key still not open Eventuly the lobby woman went to the room she could not open she gave me #137 Her attude is no so nice she is not happy for her extra jobs she was there 3/22. Just I don't understand I am doing extra work and waste of the time for that. She does not care at all. She is the worst worker I have never seen that kind of attudie before She should undersantd I have semillier happened two times already very bad service room is clean and the housekeeper is very nice she understand my situation and try to help me. Read moreGenuine Hotels.com guest review
This hotel was close to everything we wanted to do and was very clean. The staff was helpful and friendly. The bed was really comfortable.Genuine Hotels.com guest review
The hallways and our room were cold. Would not book againGenuine Hotels.com guest review
We were very disappointed. Room and hallways were cold, pool was cold, hot tub so overcrowded that the water was black when we tried to go in the next morning, no clean towels in pool area only piles of dirty ones and room toilet overflowed. Also hotel staff not concerned about customer service.Genuine Hotels.com guest review
"not fancy, but clean"
They need to update their tv's from the 1990's, but the hotel was clean and the staff was friendly. The Italian restarant across the street was convenient. Rating would have been higher if it wasn't for the hot water problem (which was fixed quickly).Genuine Hotels.com guest review
The hotel staff was very friendly, attentive, and should be commended. Having said that, I did have a problem. One of the reasons I selected this hotel was because it had a fitness center, but what I saw there was a disappointment. Two treadmills that didn't work, an elliptical machine and an exercise bike. No machines either. I was not pleased at […] all. Read moreGenuine Hotels.com guest review
"Very Close to Wings Stadium and a Great Stay"
Room was very nice and clean, as was the whole hotel. Check in quick and room was exactly what I had wanted. Breakfast was nice and staffer kept the tables and area clean.Genuine Hotels.com guest review
Every time I stay the front desk is always friendly and remembers me when I come back. They are helpful and good at what they do. The room was clean and the bathroom was up to standards. This is a great place to stay if you want friendly service, clean rooms, and an overall good experience.Genuine Hotels.com guest review
"Close to family"
Clean & convenientGenuine Hotels.com guest review
My only compliant was that the water in the pool was to cold to go into.Genuine Hotels.com guest review
"A good evening"
All in all not bad, good location, facilities were clean and neat. Decent Breakfast in the morning. Desk clerks were very helpful and polite.Genuine Hotels.com guest review
Hotel was convient to the area were we needed to be for the event we came for, easy access to expressway. The hotel personel was all very curtious, helpfull, friendly. The room we got was very confortable,clean,and maintained adequitly. The breakfast was very good to our taste. Lots of choice for quick or relaxing eating. Very nice place.Genuine Hotels.com guest review
"This is a very nice hotel. Very good staff."
Overall this was a very nice place to stay. I will stay there again when I am in Kalamazoo. The iron in the room did not work and when I mentioned it at the front desk, it was immediately replaced with a new iron.Genuine Hotels.com guest review
Just wanted a little weekend getaway and this place was perfect for that, nice and quiet, great friendly service, would definitely stay there again!!Genuine Hotels.com guest review
"Not bad for the price"
Nice hotel for the price.Not too expensive so I was not too demading.Nice for a night or two.Genuine Hotels.com guest review
"Convenient to Western University"
Was able to use WiFi.....Has a pool....Location worked out well for us to get to Western Michigan University. Would certainly stay here again.Genuine Hotels.com guest review
The hotel was lovely and the staff very helpful. My room was clean and comfortable - what more could you ask for?Genuine Hotels.com guest review
"great continental breakfast"
The hotel is right off I-94 and within minutes from Kalamazoo. The staff was very friendly and helpful. The continental breakfast was super! It had both hot and cold entrees. Although the hotel was clean there are areas of it that need to be updated. The lobby update was a great start. The swimming pool area could be updated a bit. My room was very […] satisfactory. Read moreGenuine Hotels.com guest review
"Not too happy customer"
Besides the spider on the ceiling freaking the girls and not having clean towels in the pool area, cold boiled eggs, burnt sausage...our room was comfortable to sleep in once the spider was gone. Needless to say, I don't think the girls would want to go back. Went swimming the first night and there was no towels and the hamper was over filled. The hamper […] was still over filled the next morning at opening so there was no way they could have cleaned the towels and run out again after opening the pool. No one was even in the pool area at 8am in the morning. Read moreGenuine Hotels.com guest review
Room smelled staleGenuine Hotels.com guest review
"It was okay"
I don't usually write negative reviews, but I had two issues with my room this time. The first thing I discovered was that the lounge chair was broken. The other was the quality of the fitted sheet - it was heavily pilled and uncomfortable. I ended up sleeping on the top sheet which was not pilled and very comfortable. Other than these two things, I […] found the hotel to be adequate for the price. The breakfast area featured the usual - waffles, yogurt, breads and pastries and included biscuits, gravy and sausage/bacon. Read moreGenuine Hotels.com guest review
Our stay was satisfactory. The exercise room, however, needed attention. It was kept at 75 degrees, had a broken clock, the first of two treadmills had a sticky track, the free weights had four weights and they were not pairs, and the tv was from 1980 with a poor picture. The breakfast attendants were accommodating and friendly.Genuine Hotels.com guest review
The steam room was out of service and all exercise equipment was broken.. that was very disappointing.Genuine Hotels.com guest review
"Pay the extra money and stay somewhere else!"
I am a local and chose this hotel to get away for the night with the kids. Front desk staff was friendly but very lazy. Their were 2 ladies working the front desk and from 4pm-8pm there was no coffee and I had to ask 6 times for them to make coffee. They were not busy at the desk either. Went down to the pool and they provide towels by the poolside […] but there weren't any clean. Had to ask 2 times for towels. Pool states it was heated but it sure didn't seem heated. FREEZING!! Room was nice and clean. Free Breakfast was good but breakfast room was tiny. There was a few weird people lurking around and one got into a big brawl about 1am. Police were called. About 10 people jumped a man. Blood on the walls where the brawl was. This happened at 1am and they finally cleaned the blood by 12pm when we were checking out. Washing machine was out of order. Vending machines only took quarters, but they had no change machine. Went to the front desk and of course they were out of quarters.Checkout was at 12pm but they deactivated our key card at 1130. Came back from the pool at 1130 to get changed and check out and couldn't get in. Had to go back to front desk and have them fix that. It was just an annoying time instead of a relaxing time with the family. Pay the extra$ 20-30 and stay somewhere else. We usually stay at the holiday inn west but figured we would try this since it was cheaper. I will go with holiday inn next time. Read moreGenuine Hotels.com guest review
Our stay was wonderful. The staff was great. We stayed in a hot tub room which was great, but the hot tub its self is need much repairs, there was a few bad nicks in the tub. But all in all we had a great stayGenuine Hotels.com guest review
"Decent, but a few things need fixing"
The hotel overall is not too bad, however, the volume on the television in my room would not go below number 32, rather loud for my taste. Also, the heating unit was on overdrive and I had to shut it off even though it was cold outside, almost like it was overheating or something, the room was very hot if I left it on for more than an hour. My room […] was on the 2nd floor near some areas the hotel has set up for companies to conduct interviews, I was there on a Saturday night and come Sunday morning they allowed parents with young children to use this area as a play area, they were screaming at the top of their lungs for over an hour very early in the morning in addition to running around and slamming doors constantly, if I stay here again I'll be sure to request a room far from that area. Breakfast was good in the morning, rate was fine, employees friendly. Read moreGenuine Hotels.com guest review
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