All hotels in Rome, Italy
1 room, 2 adults
You can collect Welcome Rewards® nights hereVia Villafranca 9, Rome, RM, 00185, Italy, ‏‎866-925-8648
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3.6 / 5Good

Score breakdown (from 112 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.5
  • Condition
    3.5
  • Neighborhood
    3.6
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4.0 / 5Excellent
"quick and easy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
it was good.The only negative was the unusual unpleasant smell of the room.
Genuine Hotels.com guest review
3 night business trip Apr 18, 2015
A Traveler
US
4.0 / 5Excellent
"Value for money"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location, excellent breakfast and courteous staff. Good value for money.
Genuine Expedia guest review
Other trip Dec 8, 2014
Syed
US
4.0 / 5Excellent
"Nice for the price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
After staying at an okay hostel and an awful hotel elsewhere in Italy, this hotel was very comforting. The beds were comfortable and soft, the room was clean, and the three-person accommodations were not too cramped. It was a very short walk from the Roma Termini train station, so transportation into the main areas of Rome was very easy. The concierge also proved helpful with storing our bags before check in, helping us book bus tour tickets, and booking our car service to the airport. Also had easy access to wi-fi throughout the hotel, as well as a computer and printer, which was helpful when we needed to print our boarding passes. Overall, a great way to end a long vacation in Italy.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Hotel close to Termini Station"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Convenient location. Walking distance to Main Train station as well as subway stations.Close to restaurants of different cuisines. Room was comfortable.
Genuine Expedia guest review
Other trip May 27, 2014
Hari
US
3.0 / 5Good
"Over priced hotel with chipped crockery"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel is on a good ten minutes walk from Termini station. Castro Pretorio metro station is three minutes walk from hotel. Male receptionist was not able to find my expedia booking but his lady collegue found this after another search. They inform me that internet is available in lobby only as there is a problem with internet coverage on room floors. Room was quite small. Airconditioning was good. An old model TV perhaps 1990 model was available. There was no coffee making facility in the room. Breakfast was basic. Surprisingly the most of the crockery was chipped. So-called pine apple juice was taste less water mixture. Two coffee machines were giving surprises.
Genuine Expedia guest review
Other trip Oct 15, 2013
Shahid
US
4.0 / 5Excellent
"Average hotel but location was close to train"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was close to the train and near a lot of other similar hotels so lots of food and drink nearby.
Genuine Expedia guest review
Other trip Oct 6, 2013
A Traveler
US
2.0 / 5Fair
"Stay somewhere else"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
Very dirty and not well kept. Some of the desk staff were not very helpful or friendly. Friends stayed next door at the Best Western Canada. We visited them. The Hotel was top notch and the staff there was nicer to us than our own staff. Stay at the Best Western Canada not the Best Western Villafranca
Genuine Hotels.com guest review
2 night trip with friends Sep 26, 2013
Tom
US
3.0 / 5Good
"OK"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed here our last night in Rome. It was reasonably close to a metro stop one stop from Termini train station. We woke up at 5:30 am to make our 8:55 am flight. It was cutting it close, but all worked out fine. We didn't spend much time in the hotel, and I thought the hotel was good for what it was, nothing fancy but the price was fair when booked w/in 24 hours in late august. The staff gave us a bowl of ice when we asked, prepared to-go sack breakfasts upon request (since we missed the morning breakfast), and looked up bus routes for us.
Genuine Expedia guest review
Other trip Aug 27, 2013
A Traveler
US
4.0 / 5Excellent
"Great WiFi - Poor Breakfast"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great WiFi. Full size tub and shower. I took a chance because the low rating and it paid off...worth the money. Breakfast was below average...I think they get the bread rolls from restaurants that didn't use them the previous night....ALL stale...below average breakfast. Near Termini.
Genuine Hotels.com guest review
1 night family trip Aug 11, 2013
A Traveler
US
4.0 / 5Excellent
"Convenient location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The service was good,reception was friendly and helpful. Several restaurants around. We also found a cheap laundry very close.
Genuine Hotels.com guest review
3 night family trip Jun 20, 2013
Martha
US
2.0 / 5Fair
"Old hotel with old furniture and carpet"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I often stay at Best Western hotels, but this one disappointed me. The room was so small, you feel cramped. It had a old scent in the room, that even got soaked by my clothes. The bathroom was also so small, it was hard to turn around. The carpet seemed dirty. Not up to Best Western standards. The breakfast wasn't super plentiful but rather OK. The stuff was helpful and friendly though. When i go back in Rome i'll look to find another hotel.
Genuine Expedia guest review
Other trip Mar 19, 2013
A Traveler
US
4.0 / 5Excellent
"Sjplll"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was clean and affordable! Great Location for sightseeing and transportation ! Also a very good value.
Genuine Hotels.com guest review
1 night romance trip Nov 17, 2012
Sal
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Helpful staff, near Central Termini and subways, many nearby restaurant choices
Genuine Hotels.com guest review
1 night business trip Oct 4, 2012
Ken
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Proximity to train and subway was great. Hotel was a bit away from major attractions and restaurants.
Genuine Hotels.com guest review
3 night trip Jul 20, 2012
C. Ashley
US
5.0 / 5Outstanding
"convenient hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a room on the 4th floor and faceing the court yard. It's quite and clean. Staffs are polite and freindly. There are lots of restaurants around.
Genuine Expedia guest review
Other trip May 14, 2012
SS
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"April 2015"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay at the Hotel Viilafranca, Rome. The room was lovely, substantial breakfast, friendly and helpful staff.
Genuine Hotels.com guest review
3 night romance trip Apr 24, 2015
Amanda
IE
2.0 / 5Fair
"Mediocre."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The positives: -great location to check out Ancient Rome. 6 minute metro ride to the Colosseum. -modern feel, breakfast was good The negatives: -Upon coming into the hotel room, we were impressed with the decor. However, there were a lot of issues with our room. The AC wasn't working, there were several lamps installed but none of them were working. Some of them didn't even have any light bulbs in them! Because of this and the fact that there wasn't much lighting in the room, our rooms were very dark at night. -The wifi in our rooms was horrible; kept disconnecting, was very slow. -the hotel key cards are a nightmare; they weren't working for us and we had to get new ones. When we told the manager that it wasn't working, he responded in a way that was as if he was doubting us that we didn't know how to use it even though the maid herself was the one who told us to get new ones! If you're looking for a hotel that's close to Ancient Rome, then this is a good option but besides that, I would pass on staying at this hotel again.
Genuine Hotels.com guest review
1 night family trip Oct 17, 2014
Aminah
CA
3.0 / 5Good
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The experience is OK, pleasant, staff were helpful.
Genuine Expedia guest review
Other trip Oct 14, 2014
Theresa
CA
3.0 / 5Good
"Poor service"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
We showed up to this hotel late in te evening after arriving to Rome. When we walked in the front desk man answered a phone call and left us standing there for at least 5 minutes with out luggage on our backs. When he got off the phone he looked at us like "what do you want," yet said nothing. He irritatedly checked us in and have us out key. We didn't feel welcomed here, and would not return. The rooms were okay, but not for that level of service.
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
Ryan
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was O.K. but the beds were not. Spring creak and hard.
Genuine Hotels.com guest review
1 night trip Jul 25, 2014
A Traveler
NZ
4.0 / 5Excellent
"More like three star hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
All staff were nice and friendly. The breakfast had good selection of food. Although if you go a bit later, there is not much food left. Don't expect the place to be like North American 4 star hotel quality. It is more like 3 star hotel from our perspective. Be warned. Some rooms have French half door for bathtub. I struggled quite a bit on the first day. Thank God we got a different room the next day. The rooms are quite small in general. It is close to Termini which was convenient.
Genuine Expedia guest review
Other trip Jul 6, 2014
April
CA
3.0 / 5Good
"Hotel close to Termini central station"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Helpful staff, clean public spaces, full breakfasts. Dirty carpet in room. Room quite small. Overall it was OK but seeing how fast the Metro is to get anywhere I should have had the confidence to book further out of the centre and get a nicer hotel. It wasn't actively bad - and the next street over towards Termini has a splendid Gelati shop. I got mine in a package so can't tell what it cost.
Genuine Expedia guest review
Other trip Sep 1, 2013
A Traveler
GB
4.0 / 5Excellent
"Would stay agin"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is close to train station and a real bargin for price if that's what ur looking for. Everything u need is there and would definitely stay there again. Staff friendly and accommodating .
Genuine Expedia guest review
Other trip Aug 31, 2013
A Traveler
CA
4.0 / 5Excellent
"nice hotel with many good restaurants nearby."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Was initially booked at another hotel and left after one night. This BW was a definite upgrade from the non-chain hotel we were in. Staff all spoke English, held our bags after we checked out so we could visit more of the city. Great experience.
Genuine Expedia guest review
Other trip Aug 24, 2013
Canadian
CA
4.0 / 5Excellent
"Very pleasant stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms are a bit small for comfort but then again...who goes to Rome to stay in the room...we only saw ours a few short hours at night :) 5 min walk proximity to Termini trains and buses, the rooms are very clean, staff was extremely helpful, free computer access and printing in lobby, great breakfast included with stay, free wireless, etc Great hotel for a great price!
Genuine Expedia guest review
Other trip Aug 14, 2013
Gladiator
CA
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I would give this hotel a score of 5 if it was advertised as a 2 star hotel, and for 2-3 star hotel it would be great. However, if you expect to get real 4 star hotel, you will be disappointed. The pricing was quite good which was in line with other 2-3 star hotels. So when deciding with this hotel compare to 2-3 star hotels.
Genuine Hotels.com guest review
3 night romance trip Jul 29, 2013
A Traveler
GB
4.0 / 5Excellent
"Easy and Convenient"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We booked this place at the last minute, because we were arriving in Rome a day earlier than expected, and our other hotel was unavailable. The hotel was an easy walk from Termini Station, and reception was friendly and polite. The room was very clean - our only problem was that the shower door leaked and flooded the bathroom. Otherwise, we were very comfortable. The Termini area is a bit of a walk from a lot of the major sites in Rome, but it's not terrible, and there is a metro stop very near the hotel that stops at the Colosseum. All in all, this hotel was a decent choice, especially at the last minute.
Genuine Hotels.com guest review
1 night trip with friends Aug 21, 2012
Melissa
IE
1.0 / 5Poor
"Not a Four star Hotel"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
I am not one to write reviews, but I felt this had to be said to all those looking for hotels in Rome. The pictures looked nice......don't let it fool you. Though we knew staying in Europe the rooms would be small this is to be expected, and we also knew that we would over pay....however I have some expectations from a four star hotel and this was not it. The beds were terrible, the bedding was terrible and a comforter you would question even touching. The Bathroom was ok, but the shower drain did not drain well, so you had to keep putting the water on and off for it to catch up. Do yourself and your pocket book a favor book the less expensive hotel as they would be the same quality.
Genuine Hotels.com guest review
3 night romance trip Jul 27, 2012
Shannon
CA
5.0 / 5Outstanding
"Very Good Hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed at the hotel for a week in July and our experience was amazing. As most people pointed out great location. Close to subway and train station is about a 10 minutes walk. The room was extremely clean. Good value. There was air conditioning that worked so we were very happen. The breakfast was very nice with some selected meats, pasteries, breads, cereal, eggs, bacon, fresh fruit, etc. I would stay here again.
Genuine Expedia guest review
Other trip Jul 24, 2012
A Traveler
CA
4.0 / 5Excellent
"Good hotel, safe, secure and close to the Termini"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is located around the corner from the Termini station in Rome. Considering that you can get a cheap taxi from outside the station all the must see sites are available quickly from here. Also the surrounding area has Rome style restaurants that offer the safe feeling of people eating on the streets late at night. The hotel itself for the price is what you would expect, good and the staff attended to all my requests. Put simple I have travelled globally, the hotel has a decent tv , free wifi, good bathroom and cheap price for all. At the end of the day if your staying in the hotel room as would your living room at room there is no point in visiting this fantastic city.. I would definitely stay again...
Genuine Hotels.com guest review
2 night trip May 11, 2012
Martin
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The area it's ok, close to the central station and the subway. The room has enough space, it's quiet, but has a little old style air about it. The breakfast it's medium, too many sweets, little food.
Genuine Hotels.com guest review
2 night trip with friends May 11, 2012
m
IE

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"À distance de marche de Termini et de tout."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Chambres spacieuses et propres. Le service un peu moyen, moins serviables qu'aux autres hôtels visités. Déjeuner très bien et quartier près de Termini, donc facile avec les valises. Bons restos à proximité.
Genuine Hotels.com guest review
1 night romance trip Apr 17, 2015
Sonia
FR
3.0 / 5Good
"Κα"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
Σε πολύ καλή θέση κοντά σε σταθμό μετρό. Αρκετά καθαρό. Φτωχό πρωινό
Genuine Hotels.com guest review
3 night romance trip Apr 16, 2015
Ioanna
GR
4.0 / 5Excellent
"DA CONSIGLIARE"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Il Best Western Villafranca è un buon hotel, con ottimo rapporto qualità-prezzo: è ubicato in zona tranquilla a poca distanza dal centro di Roma, offre buoni servizi tra cui il wifi gratuito in tutte le camere. L'albergo è pulito, silenzioso, con una buona qualità del sonno; la prima colazione è varia ed abbondante. Di negativo da segnalare lo spazio ridotto per la prima colazione e le camere (la mia) un po' piccola.
Genuine Hotels.com guest review
2 night romance trip Apr 16, 2015
Tommaso
IT
5.0 / 5Outstanding
"Je recommande"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent hotel.Un seul petit bémol cabine de douche un peu petite.Personnel très compétent et bonne ambiance générale.Petit déjeuner extra.Chambre propre. Je recommande cet hotel
Genuine Hotels.com guest review
4 night romance trip Feb 13, 2015
martine
FR
4.0 / 5Excellent
"Great place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ótimo hotel, com equipe sempre pronta a ajudar. Café da manhã atendeu às expectativas, assim como o conforto do quarto. Voltaria a me hospedar lá, sem pensar 2x!
Genuine Hotels.com guest review
1 night trip with friends Jan 31, 2015
Amanda
BR
4.0 / 5Excellent
"EXCELENTE HOTEL"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
EN REALIDAD ME PARECIO UN BUEN HOTEL, MUY PRACTICO, EXCELENTE PRECIO, CERCA DEL AEROPUERTO DE MALPENSA, HABITACIONES COMODAS.
Genuine Hotels.com guest review
2 night business trip Jan 26, 2015
JUAN CARLOS
CR
3.0 / 5Good
"Bien situado, con camas duras como piedras"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Pasamos 4 noches en este hotel el pasado mes de Enero. PROS: Para de metro al lado del hotel. Situado en zona tranquila. Con restaurantes cercanos, especialmente uno de ellos, que no recordamos el nombre, pero donde fuimos dos veces, saliendo del hotel a la derecha, girando la primera calle. Desayuno bufett completo. Zona comedor bastante fría. Servicio de habitaciones perfecto con personal muy amable. CONTRAS: Las camas. Duras como piedras. De ahí viene la baja valoración otorgada al hotel. El personal competente, excepto el de la noche. No lo recomendamos hasta que alguien avise de que han cambiado los colchones ................ a no ser que uno sea fakir. Como siempre, los hoteles de 4 estrellas en Italia no tienen nada que ver con los hoteles de 4 estrellas del resto del mundo.
Genuine Expedia guest review
Other trip Jan 25, 2015
Carmen
ES
5.0 / 5Outstanding
"Recensione di Stefano"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ottimo rapporto qualità prezzo. Pulizia della camera e dell'hotel eccellente. Prima colazione abbondante, generosa, genuina, ricca nell'offerta e di buona qualità. Personale molto gentile. Posizione comodissima, vicino alla stazione e al metro. In breve tempo si raggiuge il centro.
Genuine Hotels.com guest review
1 night business trip Jan 14, 2015
Stefano
IT
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great location, very good hotel and service, very nice breakfast
Genuine Hotels.com guest review
3 night romance trip Dec 26, 2014
A Traveler
IL
4.0 / 5Excellent
"Hotel in ruhiger aber dennoch zentraler Lage"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Die gesamte geplante Reise hat so funktioniert wie vorgestellt. Flug, Check in vor Ort (Online nicht machbar), Shuttle Service klappte ohne Probleme. Das Hotel hat mir sehr gut gefallen. Saubere, leider etwas kleine Zimmer. Reichte mir aber völlig. Dafür jeden Tag frisch gereinigt und sogar aufgeräumt. WC/Dusche sauber. Deutsches TV nur ZDF.Chipkarte zum Öffnen fürs Zimmer. Hat nicht immer funktioniert. Nach erneutem Laden am Empfang wieder funktionstüchtig. 2 Aufzüge.Frühstücksbuffet war erstaunlich gut und ausreichend. Lecker und frische Produkte. Verschiedene Kaffeesorten aus dem Automaten. Bar und Aufhaltungsraum sehr einladend und weihnachtlich geschmückt. Personal sehr nett und hilfsbereit bei Fragen. Wie beschrieben etwa 5-10 Minuten zum Bahnhof bzw. Bushaltestellen. Deutsche Botschaft direkt um die Ecke. INFO:Zusatzkosten 6€ Taxe pro Nacht/Tag. Hotel ist auf jeden Fall zu empfehlen.
Genuine Expedia guest review
Other trip Dec 19, 2014
Römer
DE
4.0 / 5Excellent
"proche de la gare de termini 5 minutes"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
voisins un peu bruyants mais personnel de l'hotel acceuillants et prévenants
Genuine Expedia guest review
Other trip Dec 4, 2014
phil
FR
2.0 / 5Fair
"4 stelle? O 4 pan di stelle?"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
L'hotel definirlo 4 stelle è un insulto ; ho dormito in hotel due o tre stelle tenuti decisamente meglio con più comfort e più eleganti. Il televisore non prendeva mezzo canale e dopo l'intervento richiesto si riusciva a vedere un canale a puntini e disturbato. E il tecnico che dice " il problema è la presa che è da cambiare. Il bagno un loculo con una doccia che se non sei assolutamente in forma potresti scorticarti per entrare e uscire visti gli spazi estremamente ristretti in bagno i bicchieri sono in plastica e non in vetro (4 stelle) il bidet non esiste ma al suo posto un wc con lo spruzzo dell'acqua il frigobar vuoto senza nulla al suo interno (4 stelle)in compenso distributori di merendine e bevande in giro per l'hotel come in stazione ferroviaria pavimenti dei corridoi sconnessi con gobbe e ondulati nascosti da moquette. Un albergo di 9 piani può avere una sala colazione cosi piccola? Da circa 17 tavoli? Colazione di qualità discutibile e la maggior parte sono di discount nemmeno di qualità buona la macchina del caffè che non viene ricaricate e fa il cappuccino con l'acqua, i tavoli sporchi pavimenti lerci. E la cortesia del personale di sala non è il massimo. UNICA COSA positiva la reception bella (tutta apparenza) il personale all'ingresso molto molto gentile e disponibile
Genuine Expedia guest review
Other trip Nov 20, 2014
imprenditore
IT
4.0 / 5Excellent
"Geschickt gelegenes, sauberes, angenehmes Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
War nach 25 Jahren mit meinem Sohn zum ersten Mal wieder in Rom. Das Hotel Best Western Villafranca erschien mir vom Preis- Leistungsverhältnis adäquat, was sich voll und ganz bestätigt hat. Wir hatten ein schönes DZ im 6. Stock mit Blick auf den weniger schönen Innenhof, was aber nichts zu Sache tut. Wände sind etwas hellhörig, vielleicht waren aber die Nachbarn nur sehr laut, was aber nur sporadisch wahrnehmbar war. Bad und WC waren sauber. Frühstück war für Italien gut, wer dort nichts findet, ist selber schuld. Rezeption und der übrige Bereich sind sehr schön ausgestattet. Das Hotel befindet sich unweit der Metrostation Castro Pretorio, ideal. In der Umgebung gibt es zahlreiche günstige Restaurants und einen Conad Supermarkt. Personal war freundlich und hilfsbereit.
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
DE
3.0 / 5Good
"Bra läge"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Bra läge, 5 min gångväg från Rome Termini och Metro runt hörnet. Rummet var rent och välstädat men trasiga möbler som var halvdant lagade. Otroligt lyhört från rummet bredvid och från avloppsrör (rum 401, närmast hissen som inte hördes iofs). Frukost får knappt godkänt, mycket sött och det som var ätbart var sådär.,
Genuine Expedia guest review
Other trip Oct 30, 2014
Peter
SE
5.0 / 5Outstanding
"Dejligt hotel med god beliggenhed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Dejligt hotel tær på metro og Termini. Godt udgangspunkt for en ferie, hvor sightseeing er formålet. Hotellet fremstår pænt og servicen god. Dejlige værelser og masser af muligheder for ekstra service mod en beskeden merbetaling.
Genuine Hotels.com guest review
3 night trip Oct 21, 2014
Birgitte Jensen
DK
4.0 / 5Excellent
"Hotel Nähe Metro B (Castro Pretoria)"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Das Zimmer war ruhig und genügend groß, ohne Balkon, sehr sauber, mit Flachbild-Fernseher, Klimaanlage, Kühlschrank, Tresor. Genügend Platz für Wäsche und Blusen, Jacken usw. Keine Ablageflächen im Bad. Jeden Tag kompletter Handtuchwechsel. Frühstücksangebot vielseitig, mit Rührei und Speck, Schinken, Mortadella, Käse, Butter, verschiedene Marmeladen, Yoghurts, mehrere Sorten Panini und Brot, frisches und konserviertes Obst, Müsli, verschiedene süße Teilchen und Kuchen, Kekse, Zwieback, Hörnchen. Frühstückspersonal sehr freundlich und hilfsbereit. Kaffeemaschine für viele Sorten von Kaffee, kochendes Wasser für Tee, kalte und heiße Milch, Wasser und verschiedene ziemlich süße Säfte. Personal an der Rezeption mehrsprachig, kein deutsch, sehr freundlich und hilfsbereit, z. B. auch beim Erstellen des boarding passes beim Check in. Rezeption 24 h besetzt. Ein Lift von zweien fiel öfter mal aus, wurde aber immer umgehend repariert. Die Metrohaltestelle Castro Pretoria ist nur ca. 50 m vom Hotel entfernt, Bushaltestellen z. B. für die Linie 492, 310 usw. noch näher. An der Piazza Indipendenza (ca. 200 m) gibt es einen Supermarkt (Conad). Restaurants gleich gegenüber dem Hotel. Ziemlich gut und preiswert im 3 Archi. Das Hotel ist zu empfehlen, wenn ich wieder nach Rom komme, steige ich wieder hier ab.
Genuine Expedia guest review
Other trip Sep 28, 2014
dt
DE
3.0 / 5Good
"Befriedigendes Hotel in Bahnhofsnähe"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
wir hatten zwei Einzelzimmer gebucht. Das Erste war ganz ok, zwar etwas klein, aber sehr sauber. Im Zweiten war der Teppichboden verdreckt, Schimmel an den Wänden und sehr laut in der Nacht, weil vor dem Fenster die Klimaanlage angebracht war. Das Zimmer war noch kleiner als das Erste. Badezimmer war zwar auch sehr sauber, aber um aus der Dusche zu kommen musste ich halb über die Toilette steigen. Frühstück ist ok, auch das Personal ist sehr freundlich und hilfsbereit.
Genuine Expedia guest review
Other trip Sep 13, 2014
Veronika
DE
5.0 / 5Outstanding
"Fijn hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Schoon hotel, ruime kamer (3pers), niet gehorig. Dagelijkse schoonmaak. Bedden zijn goed. Zeer vriendelijk en behulpzaam personeel. Ontbijt: genoeg keuze. Alles werd constant aangevuld en tafels direct opgeruimd zodat volgende gasten konden plaatsnemen. Aanwezige liften (2) aan de kleine kant. Metro om de hoek en station Termini dichtbij (10min lopen). Wij vonden het erg prettig dat het hotel nét buiten het stadscentrum (20min lopen) ligt. Rustige buurt , eetgelegenheden aanwezig.
Genuine Expedia guest review
Other trip Aug 22, 2014
Judith
NL
4.0 / 5Excellent
"Goed hotel voor stedentrip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Centraal gelegen hotel, vlakbij CS van Rome. Vriendelijk en behulpzaam personeel en prima ontbijt.
Genuine Expedia guest review
Other trip Jun 29, 2014
A Traveler
NL
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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