"Easy access unto and off of hwy 19a"
very comfy bed, too many thick pillows, very small bathroom (an extra hook would have been nice), noisy fridge but a hand cloth took care of that, next door to a Tim Horton's, quiet even tho next to hwy, very friendly staff.Genuine Hotels.com guest review
"Excellent service, family friendly"
The staff were exceptional. Front desk was very friendly, restaurant on site had very good food with great service. Rooms were comfortable and air conditioning worked great.Genuine Hotels.com guest review
it was good. Only one thing that really bothered me was I went to go and relax and have few drinks and they were getting ready for the next day and was almost kicking us out of there so we just left the place so they could set up for Mothers Day BreakfastGenuine Hotels.com guest review
It did not start out that good but ended up great, we showed up at approx 12:30 pm because we were in town for a wedding, we new checkout was at 12:00 so we thought we would just ask to see if a room was available so we could get changed, the lady st the front counter was fairly rude and said to my wife, why does everybody show up at 9 and expect a […] room, my wife reminded her that it was 12:30 and because checkout was at noon we were just inquiring incase something was available, we left and pulled into a parking lot and got changed beside the van, we returned at about 3:30 pm between the wedding and the reception to check in, this is where things turned around quick, the gentleman at the front desk, I believe his name was Jeff was amazing, great to all of us and to my 2 young kids, about 10 minutes after checking in he even called our room to make sure all was well. I hope you can pass this on to him as deserves to be reconized. Everything was fine thanks to Jeff and we will be back. Thanks to Jeff Read moreGenuine Hotels.com guest review
The Best Western worked out well for our one night stay. We chose this hotel for it's proximity to the Crofton Ferry. The staff were friendly, the hotel room clean, comfortable and quiet. In general it was fine but some decorative updating would make it more attractive. We enjoyed the convenience of having a nice breakfast in the hotel restaurant before […] checking out. Read moreGenuine Hotels.com guest review
The hotel was conveniently located to where we wanted to go which is the reason we booked it, however the whole room stunk so bad like BO that we could barely stand it. We were right beside the laundry/housekeeping room and were woken up every morning with the loud noise and talking from all the staff. I would not stay here again given the choice.Genuine Hotels.com guest review
"Good Quiet sleep"
Very comfortable room at a reasonable price.Genuine Hotels.com guest review
"Don't Hesitate to Stay Here"
This is a good solid hotel with friendly staff. There are no luxury hotels in the Cowichan Valley, but this Best Western is comfortable and clean, designer colors on the walls, decent toiletries and okay food in the coffee shop. I'll stay here again next time I'm in Duncan.Genuine Hotels.com guest review
Very comfortable and nicely renovated. Need easier to use cable/TV remote.Genuine Hotels.com guest review
"Trip to BC"
07/06/14 Elva M Mississauga, Canada
The hotel was great and the staff exceptionally helpful and friendly. It is a little hard to find in spite of being on the Trans Canada Highway and a large sign at the corner of the street. Even the GPS was confused!
07/05/14 Roslyn J Vancouver, Canada
Brought our children for their first Hotel Trip and we had a fantastic experience. Jeff at the front desk was very helpful and went out of his way to ensure that our children had an amazing time. Room service was fast and the food was delicious, we have stayed here a few times before without our children and have always had exceptional service. We will definitely be bringing our family back :)
"Another terrific experience at Best Western."
06/25/14 Businesswoman155019 Toronto, Canada
I had the good fortune to be staying here on business and was very pleased. Although the hotel is small, it is very quiet and the rooms modernized and spacious. And the restaurant is SUPERB! It was the best food I had while visiting the area. Would most definitely return.
06/22/14 Mary M Vancouver, British Columbia, Canada
My husband and I stayed at this Inn last night, and were more than pleasantly surprised. The welcome, friendliness, and service were outstanding. The food was very good. For a roadside inn, the noise level was negligible. All needs were well catered for. The only minor quibble I would have was that the pillows were too plump, causing a little discomfort in sleeping. But that's probably age-related. Nice hotel, nice service, very nice people. I wouldn't hesitate to recommend it. And the little town (city? sorry!) of Duncan nearby is certainly worth a visit -- a great art gallery or two, and a great atmosphere of community. I look forward to going back.
06/14/14 lexqueen Battle Ground, Washington
This Best Western Inn renewed our faith in the franchise (our previous 3 experiences were bad). The Cowichan Valley Inn Best Western is a lovely facility. Rooms are spacious, updated, excellently equipped and decorated. Staff are friendly and very helpful - the manager hustled all our baggage for 4 people (a considerable feat) and refused the tip we offered, accepting only a smaller one which he said he would give to the other staff. There is an excellent restaurant, bar and breakfast area incorporated into the property - all are excellent. One warning, the dinner servings are HUGE, but very good. So, unless you have a really big appetite, you might want to share. Great place. We'll go back and stay longer.
"Friendly hotel, great staff."
06/04/14 Darren D Kelowna
The staff at the Cowichan Valley Inn are why I stay there. The hotel is always looking good, and everything is in order when I arrive. Great value, I try to plan my business trips so I stay at the CVI.
05/28/14 Mexi1 Victoria, Canada
We had booked this hotel because of a wedding! There was to be a shuttle service with information at the hotel. A young woman who was checking in people first of all had called upon a cleaning lady to remove a crib from a room, her comment was I told this old lady that we would have it moved, the cleaning lady quickly told her you don't refer to people that way. I went to check in and asked about the shuttle service and her response was sorry I don't know anything about it. So I responded there must be something about it that is the reason I had booked this hotel, after much prodding she said oh there are some files here but I haven't looked at them but your name isn't on any of them. Do you want me to look, so I said that would be nice - well turns out there was information about the shuttle service. THat started things off on the wrong foot. I don't expect a lot from employees but to go to the next step and try to be helpful would be appreciated. This young lady should have known better also. Other than that the room was fine.
05/19/14 Sandy E Coquitlam, Canada
We booked 3 rooms for a one-night stay as we were attending a family function in Duncan. I didn't have high expectations as I knew the site was situated just off a highway and had heard that there was a pub connected to the site. I was pleasantly surprised when our stay went off without a hitch! The BW Cowichan Valley Inn is excellent value for the $! Clean, cozy, quiet, well kept rooms. The staff were courteous and happy! Amazing customer service! As a smoker, at many hotels/motels, you are usually relegated to an uncomfortable, unkept area outside. At this site, you are offered a couple of picnic tables, often-cleaned ashtrays and gardens surrounding you. We only had breakfast at the restaurant. Everything was cooked to perfection and the meal was reasonably priced. We will definitely be returning to this site on our next visit to Duncan!
"Thank you to all staff of BestWestern CVI !!"
04/24/14 Hazel B
Three of our family stayed at the Cowichan Valley Inn recently for 5 nights, we were there visiting other family. We were so pleasantly surprised by the whole experience. My husband was not in good health & they were very kind about all that. Just a great bunch of folks!! Right from the maintenance staff, housekeeping, front desk, wait staff etc. We had several family gatherings in the dining room & meals were excellent, service great! Rooms very clean, hotel quiet. We would definitely stay there again, & recommend it to others.
""BEST" Bestwestern I have stayed at."
04/03/14 Darren D Kelowna
I travel for business and the Best Western Cowichan Valley is nicely situated for my purposes on Vancouver Island. The staff is "First Class" It is the employees and the nice cozyness and quietness of the hotel that keeps me coming back. I will be going back to this hotel for sure, mostly because of how the employees take care of my needs and how they treat me.
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