Best Western Plus All Suite Inn - Santa Cruz

On top of being comfortable & clean we had a great breakfast with waffles, eggs, sausage, cereals, etc.

The room was quite large and looked nice. However, there were a few disappointments. For example, as inviting as the oversized spa tub looked, I could not get the jets to work. I also could not get the flame to come on the gas fireplace. The busy commercial corner location was quite noisy during the early morning hours making sleep very difficult.

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we stayed at the Best Western Plus in Santa Cruz and were pleasantly surprised to see that it was within walking distance to Downtown and all areas that were important in that vicinity. The rooms were comfortable and clean. the service was magnificent.

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Wonderful complimentary breakfast.

Excellent hotel. Clean, quiet, comfortable rooms. All around great place to stay!

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Friendly staff. Offered and upgraded room to larger suite. Complimentary breakfast convenient and good. Gym does not open until 9am due to located next to a suite. Allowed access early (7ish) since the suite was not being used. Location is walking distance to shopping area. No problem getting access after midnight.

This was very comfortable, clean hotel for the money. Better than expected and in a good location.

Great location to downtown and the boardwalk. Plenty of nearby restaraunts. garage parking in lower level of hotel was very convenient. Full breakfast in the spacious lobby area. Guest room was spacious and comfortable.

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I've stayed at the all suites best western twice now. It's a mid-range hotel with most of what you expect in the price range. They served a reasonable breakfast---which I'm too snobby to eat. The rooms are pretty big, especially for the price. I live in SF, so it's almost as big as my house. If you like the people, you could easily put two couples in […] this room without being crowded---provided one doesn't mind sleeping on the couch. The bed is much more comfortable than any other hotel in this price range that I've stayed at. I usually stay at the Sheraton, because I can count on their beds. It wasn't a Sheraton bed, but I didn't wake with aches and pains (and I normally would). The cable is pretty crappy--no pay per view options either. That's a big drawback. But it is close to the Boardwalk and downtown, so I guess you can just go out. I gave 3 stars on the service. This last stay it was totally fine---polite, respectable---but the first time I stayed we stood at the counter for several minutes waiting for the employees to stop talking to each other long enough to check us in. That, I think, is just ridiculous. Overall, I'd definitely recommend it---especially if you have a family. The pull-out couch would be perfect for kids. Just FYI: the pool is really small (as they seem to be at every hotel in Santa Cruz), but you can always go swim in the 50 degree ocean! In summary---good price, excellent value, pretty comfy bed. I'd stay here again--and I did. Read more

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This place is an overpriced place to sleep, would not return.

Front desk was friendly and polite. Rooms are small, even though a "suite". Bathrooms are TINY. Room was clean, and maintenance was very fast (stopped-up toilet). Walls are thin, so we could hear water running, vacumming, people talking, etc. making it a little difficult to sleep. Parking is horrible; insufficient number of spaces in the garage, and […] even with what's there, the spots are too narrow (or too many people park over the line so they can exit their cars?). Didn't get to try the free breakfast. A little expensive for what we got -- but maybe it's the season?? Decent location. Read more

Great place to stay for the price! Room is very clean and large

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Hotel lobby music was loud at night. Breakfast was sub-par. But the hotel was clean, service was great, bed was super comfy, rooms were huge and location was ideal.

upon arrival. there was plenty of parking. once at the front desk. it seemed like there was only one person working in the entire place. and i was given my room immediately. but for some reason the key card didnt work. the agent on duty went above and beyond to assist me so it made up for the key card malfunction. overall. i had a good nights rest.

We were in town for a wedding so a group of us decided to stay at the same hotel. All of the other couples staying at the hotel had much nicer rooms than my husband and I. Our room was small, cold, the fridge didn't work and the trash came at 5:30 the first morning and it sounded like a train going through our room. The best part of the room was the […] large bathtub and double shower, but there was no stopper for the tub to fill the bath. Other people's rooms were nice, but ours was not. Read more

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Clean and comfortable, friendly staff. We were lucky enough to get a room with brand new carpeting, although the room had a faint smell of smoke, even though it was a non-smoking room. Only a 10 min walk to restaurants and shopping.

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This was an okay place. Not great... not bad. There is no pool, just an oversized hot tub. The fitness room only had one treadmill, one elliptical, and one recumbanant bike... but when I went for my workout, there was no one there so it was not a problem for me. The parking garage was nice.... although there were lots of workers down there at night. […] The hotel was being renovated and our room smelled strongly of new carpet and the adhesive to hold it down... but I have smelled worse. The hotel is extremely centrally located with great restruants very close by. Read more

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I was surprised how big and nice the rooms were for 2.5 stars. I would rate this 3 stars. I had room 210, it's HUGE, has a couch and sitting area, fridge, microwave, big jetted tub. The only negatives were NO natural light (the window faces a dark wall about 2 feet away, no light and no view), and the internet did not work in my room. Too far from the […] hotspot I guess. My friends had room 328 which was even bigger, the internet worked fine and their window faced the pool and had plenty of light. So I recommend the hotel highly, just make sure you ask for an outer-facing window and check the wifi strength in your room. I did not partake of the free breakfast but my friends did and said it was good. Read more

We could hear the people in the next room as if they were just around the corner instead of having a wall between us. Kids running back and forth over our head. Staff at front desk were young and we noticed someone leaning way over the counter to see the computer screen.

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Good area, had restaurants within walking. Nice looking inside and out. Problem was that our room was in the back hall, which had no ventilation, and our room smelled, BAD. Not sure what the smell was as the room was pretty clean. The continental breakfast was ok, but the floor around the food was very sticky and the trash cans were overfull.

Staff was friendly and accommodating, room was clean, bed was comfy, extra blankets in the closet, nice tub in bathroom, bathroom a little small, but overall nice place for the price!

The location was great but the room was not to my specs. I've stayed in many different hotels and I would have to set this one further down the scale. We were given a room, a nice looking and good size room, with a lamp that didn't work and a door frame that looked as though someone had kicked in the door. The window to the outside was to a closed in […] atrium that looked out to a shingled wall. All in all it was not an unpleasant stay but I will not go back. Read more

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Parking is very easy in their lot. Room was comfortable with two beds, hotel appeared to be recently renovated. Only complaint is that the air conditioner/fan in the room had one speed -- loud. Other then that I would recommend for driving access to the marina.

It is a full breakfast, not continental and it was very good. The hotel was clean and it is fairly close to everything. Our room, while clean, was in a corner bottom level location. The window faced a wall in an alleyway so there was absolutely no light in the room which gave it a closed in feel. We did not ask to switch rooms as my spouse was satisfied […] that it was in a quiet area of the hotel, which it was considering many of the other rooms had windows and doors that opened directly out into the atrium and breakfast area. I'm sure this was quite noisy in the morning. Read more

This hotel is in a very questionable neighborhood. the doors are locked at 10 o'clock and to get in there is a smalll window that an attendant will come to. that is how bad the neighborhood is!! Wish we knew about that before we booked there. The rooms were old and looked like a keg party had just occured in there the night before. Very bad experience […] and a bad, bad reflection on Best Western! Read more

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A real good deal booking trough Hotels.com. Very big spacious rooms. We stayed in a double queen bed suite its was nice and big 'bedroom' area and very nicely sized 'living room' area. A big plus was having a pull out sofa bed, all tough uncomfortable, it was nice to have. The only thing that was a bit off was our room was in the middle of hotel complex […] and had no windows to the outside. Their was one window to the lobby, that would have been alright but it was an enclosed lobby and the breakfast bar was in front of our room so we really couldn't open our window. Read more

My fiancee and I stayed at this hotel for only 1 night for a wedding we were attending in Santa Cruz. We were initially surprised at the cleanliness of the hotel given the surrounding area (not a bad area, just typical Santa Cruz). Room was pretty nice with a heat lamp in bathroom to warm things up after a nice shower (great shower heads, btw). The […] fridge in the entertainment center was a bit noisy and we overlooked the main road which also added some noise. Not intorelable though. The windows actually block a significant amount of sound from outside. Location-wise, only a few blocks from the main shopping/dining block. You could probably walk it, but we drove. There's also restaurant right across the street that looked pretty good, but we didn't try it due to time constraints. Staff working the hotel was very friendly, but the breakfast was a bit of a dissapointment. Not that I was expecting gourmet, but I would rate it at the lower end of a typical continental breakfast. Read more

Our expectations were not met with this hotel. The room was adequate and the bed comfortable, but there was a lack of sincerity with the staff we came in contact with. It took 2 phone calls to get the TV fixed in the room then the one they replaced it with had a picture too dark to enjoy. Needed more towels in the bathroom (only two at a time)and the […] towel bar was mounted in front of the sink and in the way. It could be mounted on the wall beside the sink. Something just did not click with this hotel. We won't stay there again. Read more

Best Western is cutting too many corners. The location and room were fine - it was the small things that were missing. The towels were tiny and low quality. There were four small (2/3 of a regular standard) pillows on the king size bed. Talk about cheep! They can't even give guests standard size pillows? Plus the common areas were really run down - […] old carpet and furniture. It worked, but I would not stay there again. Read more

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We go to Santa Cruz often and we always stay at the Best Western Suites Hotel and are always very satisfied. This time, however, there were some problems. First, the room smelled of smoke, not terribly (we would have switched rooms if it did), but it did have a tobacco odor. Second, the closet door was very hard to close, it took a lot of work to […] get it to close. Third, the switch on the AC was broken and we had to unplug it to turn it off. Lastly, the jets in the bathtub shut off by themselves while the timer was still going. We told the desk about these items when we checked out. Read more