All hotels in Santa Cruz, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here500 Ocean St, Santa Cruz, CA, 95060, United States of America, ‏‎866-925-8648
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4.0 / 5Excellent

Score breakdown (from 440 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    3.9
  • Neighborhood
    3.8
5.0 / 5Outstanding
"great for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Large comfy room, with separate sitting area, nice decor, very clean
Genuine Hotels.com guest review
1 night romance trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Visit"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great breakfast, Friendly staff. We have stayed here before. This trip we were able to see whales, seals, and a lot more. Nice town. If you stay you should go to the Buttery Cafe, just a few blocks away. Enjoy
Genuine Hotels.com guest review
5 night family trip Oct 7, 2014
darlene
US
4.0 / 5Excellent
"Hotel was nice and convenient to everything"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very pleasant experience while staying at the hotel. We asked for a 3rd floor room but that wasn't available but they gave us the opportunity to change the following day. After checking in, we found the room that we had was very nice and the bed was very comfortable. The road traffic was a bit noisy but with the air conditioner going, we didn't seem to notice it. The room service was great and the room itself was very clean. It was also great that we had breakfast available every morning. I would definitely recommend this hotel to anyone.
Genuine Expedia guest review
Other trip Oct 14, 2014
Sherry
US
4.0 / 5Excellent
"whale watching"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel staff very helpfull and friendly, but hotel needs some deep cleaning and I found the beds uncomfortable for my personal comfort. My wife and I travel to the Santa Cruz area for get away weekends, we would stay again if we price was right.
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
A Traveler
US
4.0 / 5Excellent
"Nice upgrades to an old facility"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was actually nicer than I expected, but it is clearly still an old hotel with some oddities. The gathering space is not necessarily comfortable - probably due to the 2-story structure, the garage door was propped open (leading to me not feeling super safe with anyone being able to enter) and the reception is situated very strangely (crooked and so close to the entrance that you have to work around people to get to the line.
Genuine Hotels.com guest review
1 night business trip Oct 1, 2014
Jill
US
5.0 / 5Outstanding
"Back again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stayed here in April. I even got the same exact room by coincidence. Nice front desk, decent breakfast, and large clean rooms. What else can you ask for?
Genuine Hotels.com guest review
1 night trip Sep 25, 2014
Jeff
US
5.0 / 5Outstanding
"Nice. clean, roomy hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This was our third time staying at this hotel. The rooms are nice and big - perfect for families with older children. This last stay was for college move in, so we had a lot of luggage and stuff - and there was still plenty of room. The staff is very helpful and friendly, the rooms are light and clean and nice and the breakfast was decent.
Genuine Expedia guest review
Other trip Sep 29, 2014
Deb
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean and quiet. Parking is tough but available. Breakfast is good and fresh .
Genuine Hotels.com guest review
1 night business trip Sep 23, 2014
Ken
US
4.0 / 5Excellent
"iffy neighborhood"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    1.0
short drive to boardwalk and beach, leave early on weekends if you plan to drive and want to find a parking spot. Sketchy neighborhood to the west, beaches etc, dumpster divers and scruffys on huffys. clean rooms, and safe parking underground.
Genuine Hotels.com guest review
1 night trip Sep 10, 2014
larry smith
US
3.0 / 5Good
"bang for the buck"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Looked at a lot of other hotels in the area and for the money it seemed to be the cleanest and nicest in its class. Breakfast was decent and "free". Hot tub was clean and kids had plenty on room to play while we rested.
Genuine Hotels.com guest review
2 night family trip Sep 6, 2014
Jason
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very nice clean big room. The staff were polite & helpful.
Genuine Hotels.com guest review
6 night trip Aug 28, 2014
A Traveler
US
3.0 / 5Good
"In need of updates"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Thin walls where you could hear those next door. Not good for light sleepers. In need of new mattresses.
Genuine Expedia guest review
Other trip Sep 8, 2014
traveler
US
5.0 / 5Outstanding
"Very close to Boardwalk, Downtown, Mystery Spot."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything is so close! Parking and wifi were free!!! Continental breakfast was part of our stay, loved it! Would recommend!!
Genuine Expedia guest review
Other trip Sep 2, 2014
Alexis
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
An initial impression from this hotel was good; however, a woman at the reception desk did not greet us, just told: "ID and a credit card!" And it was a first disappointment. When we came into our room a temperature inside was 87 degrees with an air-conditioning unit turned off. This air-conditioning unit was very loud and not efficient at all; it took almost twelve hours to get the room temperature to 75 degrees, and it was very difficult to sleep in this room. A refrigerator in the room was not working properly; it was warm inside. A bathtub was clogged with the hair and some broken plastic; there was a lot of hair on the floor around the toilet. Towels were white with the strong smell of bleach, but with the old brown and black stains. Breakfast was good, and an overall lobby decor was modern and interesting, but the entire hotel needs TLC. We will not recommend this hotel to our friends.
Genuine Hotels.com guest review
1 night business trip Jun 9, 2014
Visitors
US
3.0 / 5Good
"A little tacky"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room rate was reasonable for Santa Cruz in high season but the place just felt seedy. Enteringr from the basement car park you encounter a motel desk. Rooms feel like they were updated in recent memory but kids have beaten the heck out of the furnishings. Furtive smokers and kids on skateboards in the basement.
Genuine Hotels.com guest review
2 night trip Aug 18, 2014
A Traveler
US
2.0 / 5Fair
"Close to boardwalk and downtown"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel badly needs to be updated. Front desk folks were friendly and helpful though.
Genuine Hotels.com guest review
1 night trip Aug 14, 2014
John
US
4.0 / 5Excellent
"Walking distance to beach, 1 mile"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent staff, super clean rooms, decent breakfast
Genuine Expedia guest review
Other trip Aug 18, 2014
A Traveler
US
3.0 / 5Good
"Good location to the boardwalk."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Young female brunette was very helpful when we came out on Thursday. She recommended Woodstock pizza and was attentive to my son fitting on the sofa sleeper. Great employee. Wish I got her name.
Genuine Expedia guest review
Other trip Aug 16, 2014
richard
US
2.0 / 5Fair
"Not what I expected!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
We traveled w/our teenage daughter and her friend and stayed in what they called a suite!!! We assumed that since the hotel stated they had a sleeper sofa it would be perfect for the girls but that wasn't the case. The sleeper sofa was a twin and the mattress looked and felt like it was 20 years old. You could feel all the springs. When I asked the attendant for a roll away bed she said they didn't have anymore. So much for a comfortable nights sleep. Also the rooms are not very big and the bathroom has a weird layout. We have stayed @ several hotels and this was by far the worst.
Genuine Expedia guest review
Other trip Aug 15, 2014
gary
US
3.0 / 5Good
"Could use some renovations"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Upon arrival we found that our room was given to somebody else. So they moved us from a king-size room to a queen size room but with a Jacuzzi tub, as if we were getting compensated with the Jacuzzi. We didn't even use the Jacuzzi being that the Central Coast is in a drought. The carpets in our room where stained which gives the illusion of being dirty. Maybe it was dirty?
Genuine Hotels.com guest review
1 night business trip Aug 8, 2014
VR
US
2.0 / 5Fair
"False Advertising"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Looked at the reviews and pictures online...everything looked "ok". Had a late check in and was put in one on their rooms that I was later told "haven't been through their renovation yet." Couch pillows are miss matched, pull out bed was like sleeping on springs directly, holes and cigarette burns all over the carpet, furniture was incredibly outdated and abused, no counter space in bathroom to place your items, paint peeling off the baseboards in bathroom from condensation, many electric outlets didn't work, alarm clock was broken and your "free" breakfast was okay at best, but you had to sit on plastic lawn chairs to eat it. After a long day of sports we thought about relaxing in the hot tub until we saw the maintenance guy pull out of the skimmer a bunch of brown and black slug...NO THANKS! Major health concern. (our room over looked the hot tub) The location is only 1 mile down from the board walk. Which translated into noise all night long, sirens galore, even gun fire at one point. And finally parking...I drive an extended vehicle...if you don't own a very compact car don't even attempt it. The underground parking is so tight and so limited its not worth the damage. We literally witness a family take out their front bumper trying to make it work between all the concrete beams. Oh and don't expect a normal drive up and check in location either...it doesn't exist.
Genuine Expedia guest review
Other trip Aug 7, 2014
Really
US
4.0 / 5Excellent
"close to everything"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I thought it was okay. Location was great. Rooms need cleaning. My only real compliant is the noise being that our room was next to a busy street.
Genuine Hotels.com guest review
2 night trip Aug 2, 2014
A Traveler
US
5.0 / 5Outstanding
"conveniently located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were in town for Soccer and it was a great Hotel
Genuine Hotels.com guest review
2 night trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall good hotel. Rooms were large and clean. Breakfast was great. Only down side was that the air conditioner was only in bedroom and did not work as well as I would have liked. Should have left the window open - would have been cooler
Genuine Hotels.com guest review
1 night trip Jul 29, 2014
wth
US
4.0 / 5Excellent
"Good hotel close to the boardwalk"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I loved the room size. Only a five minute drive to boardwalk & blocks from downtown Santa Cruz.
Genuine Expedia guest review
Other trip Aug 4, 2014
Elise
US
5.0 / 5Outstanding
"Great Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a very nice time during our stay. We took advantage of the lovely fitness center and the morning breakfast was wonderful with freshly made waffles. For us the biggest treat was the Italian Cafe directly across Ocean St. We ended up eating there both nights of our stay. Great food, great atmosphere and wonderful service! Don't miss it!
Genuine Hotels.com guest review
2 night trip Jul 26, 2014
Linda
US
5.0 / 5Outstanding
"Great hotel centrally located and easy access"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great trip to Santa Cruz. Having some place nice to stay just enhanced the trip.
Genuine Expedia guest review
Other trip Jul 23, 2014
A Traveler
US
4.0 / 5Excellent
"Very friendly helpful staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Good place to stay. Very friendly staff. Great sushi restaurant suggested by front desk in walking distance. Good breakfast. Overall good place. Clean room
Genuine Expedia guest review
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"Worked well for our large group"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms were laid out well to allow for socializing near the room entrance wile others relaxed and watched TV. Breakfast was good with plenty of tables for dining.
Genuine Expedia guest review
Other trip Jul 3, 2014
Terri
US
4.0 / 5Excellent
"First adventure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great first visit to Santa Cruz. It was the first visit with my 10 year old daughter and I . The staff was awesome and the accommodations were clean and new. Only thing no pool but it wasn't that big of a deal. Breakfast in the morning hit the spot and the staff were so friendly. The area around the Hotel in the evening was interesting . We didn't walk around just to the local restraurants . Would and will stay again.
Genuine Hotels.com guest review
4 night trip Jun 23, 2014
Kris
US
4.0 / 5Excellent
"Nice for the price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The staff was friendly, polite and professional. The room was nice and clean. This hotel covers all of the basics very nicely (nice shower, good size towels, decent size TV, working A/C) along with some nice amenities (workout room, computer area for business). The breakfast is very good compared to what is offered at other hotels. There are choices for those of us who do not like a heavy carb breakfast. The hotel is located on a fairly busy street but there was no noise after 10pm. The only negative that I can say about this hotel is that there were many food crumbs on the staircase to the rooms. That could have been the result from inconsiderate people staying at the hotel. But the food crumbs were there in the evening and also in the morning when we left. It gave a shabby note to an otherwise nice looking guest area. There were a couple of good restaurants within walking distance of the hotel. We had a nice meal at the Chinese restaurant down the block from the hotel. I recommend this hotel and I would happily stay there again. This hotel is a credit to the Best Western brand.
Genuine Hotels.com guest review
1 night trip Jun 11, 2014
Travel Mama
US
2.0 / 5Fair
"Great room. Doors too LOUD. Walls are thin. Hard t"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Doors too loud! Hard to get sleep with all the banging all night till 11:00 then at 6:00. Rooms are great. Wish it was quieter.
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent staff, walking distance to Boardwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff (Ms. Amy) was absolutely accommodating. Not only did she allow us to check in early (12:30pm vs. 3pm), she even upgraded our 2 Queen suite to a 2 King suite. Hotel was under renovation when we stayed there (June 9, 2014) but the renovation work did not get in our way. Great selection from complimentary breakfast bar. Great lobby/breakfast area with comfortable couches and fireplace. Enjoyed the parking garage with elevator access to the lobby. Hotel rooms were secured, with hotel doors located inside the building and not directly accessible from outside. Excellent location on Ocean Street and walking distance to the Boardwalk.
Genuine Expedia guest review
Other trip Jun 11, 2014
John Maria
US
5.0 / 5Outstanding
"Great stay!!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is undergoing remodeling but there was not a problem with noise. The room we stayed in was great, roomy and remodeled!!! Breakfast is hot- eggs, sausage, bacon, waffles, etc!!! Only problem was my friend is disabled and we parked in handicap area around the front and every day construction workers parked their trucks there!!!!
Genuine Expedia guest review
Other trip Jun 9, 2014
traveler-59 yr
US
3.0 / 5Good
"Nothing Special"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Nothing special about this stay. The room was mediocre at best. The continental breakfast was standard.
Genuine Hotels.com guest review
1 night family trip May 21, 2014
A Traveler
US
2.0 / 5Fair
"Lots of road noise, terrible internet"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The place seemed like it needed remodeling, but the bed was good. I would probably look for another place if I were to stay in the area again
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent...Main street is about a quarter mile from the hotel. Plenty of places to choose for dinner. Room was large with seperate bedroom and living room. Couch wasn't to cofy but they were in the process of remodeling rooms. Maybe new furniture also.
Genuine Hotels.com guest review
1 night trip May 20, 2014
Jeff
US
4.0 / 5Excellent
"Great hotel close to the beach and boardwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The location of this hotel was great. Less than a mile from the beach and the boardwalk, close to eating and entertainment. The only downside was that the hotel does not let you stream any media to the TV in the room. It only let you watch local channels. To some may not be a big deal, but I didn't have the comfort to watch my shows and I was on vacation. Other than that great hotel. Would stay again for the location
Genuine Expedia guest review
Other trip May 24, 2014
Natasha
US
3.0 / 5Good
"Undergoing remodel."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
An older hotel in a questionable part of town. The underground parking lot is not monitored. The hotel is undergoing renovation. Air conditioning in the room was not adequate. The room was adequate. The price was right.
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to the boardwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoyed staying here..was very nice and good price
Genuine Expedia guest review
Other trip May 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place for the cost."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great waffles, and breakfast. Super staff and one great jaccuzzi.
Genuine Hotels.com guest review
3 night trip May 9, 2014
Leslie
US
5.0 / 5Outstanding
"Attending a wedding weekend....nice place to stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I really enjoyed my stay at the Best Western in Santa Cruz. Interesting decor, it is "a sleeper" because the exterior appearance hides the quite pleasant interior appearance.Friendly staff, convenient parking and good breakfast included. I was pleased with the Best Western!
Genuine Hotels.com guest review
3 night trip May 9, 2014
Jane
US
2.0 / 5Fair
"I don't believe this Best Western should be a plus"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
I was very disappointed in this hotel. We had to make a $50 deposit against damage.! I have NEVER had to do this at any hotel I have stayed in. We were a group of 8 all in the 65 to 70 range and we certainly were NOT GOING TO PARTY AND DO DAMAGE!! We were all very offended. The frig in our room had obviously leaked many times and the wood was collapsing under the frig. It certainly was not up to the standard I am used to. I will go back to the Hilton chain from now on!!! The one good thing wS the location . The Thai Restaurant across the street was fabulous!
Genuine Hotels.com guest review
1 night trip May 7, 2014
Jan
US
1.0 / 5Poor
"Did not stay at this hotel."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Since we did not stay at the Best Western Plus in Santa Cruz we cannot rate it. We received a phone call the day before asking if we would stay in their sister Hotel, the Paradox, due to continued construction at the BWP. The room was clean but we were put on the first floor with a view of the parking lot. There was no breakfast offered other than going to their restaurant and paying. We were disappointed about this as we were looking forward to the very nice breakfast that the Best Western Plus offers for free. We had a King room but not a suite that we had booked several months ago through Expedia. So, unfortunately, we did not feel we got what we had booked.
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is conveniently located near the Boardwalk (about 5 min drive; 15 min walk) in a safe neighborhood. Staffs were super friendly who seemed to enjoy their work place. They were informative of the surrounding areas and accomodating to guests' requests. (Saw a couple requesting change in room while in line at the front desk) Only reason for 3 out of 5 on hotel condition was because there are some constuctions going on the first floor. Request for third floor room and it will not bother guests. The room itself is spacious. I would return to this hotel.
Genuine Expedia guest review
Other trip May 10, 2014
Jaqueline
US
5.0 / 5Outstanding
"Great Stay · Affordable Price · Close to Beach"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here on our honeymoon and had a great experience. Room was upgraded to a suite with a view and Jacuzzi tub - we felt like royalty. Excellent location near good food - lots of nearby attractions and never a dull moment.
Genuine Expedia guest review
Other trip May 8, 2014
Mollie
US
4.0 / 5Excellent
"Nice hotel, little pricey."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
rooms were spacious and comfortable. will look for discounts next time
Genuine Expedia guest review
Other trip May 3, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
A lot of noise, the room was across the Ice Machine very loud, construction around the corner, screaming from the next door and loud foot steps from above...did not rest well. Called the front desk for a wake up call no one answered had to go to the front desk and ask. The wake up call did work.
Genuine Expedia guest review
Other trip May 1, 2014
A Traveler
US
3.0 / 5Good
"could be nice but in process of renovating."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
were 1st offered a room stripped of couch, table, chairs because of renovation. were given a different room after complaining and not charged for the upgrade. convenient to local attractions.
Genuine Expedia guest review
Other trip Apr 22, 2014
Jr
US
4.0 / 5Excellent
"Pricey for a Best Western"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was a clean, fairly updated hotel. My only complaint was the price. I can stay in a hotel in S.F just as nice or more for the same price or less.
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
A Traveler
US
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