I was very pleased with my stay, the staff was outstanding, my room was so comfortable and homey, flat screen tvs a two thumbs up, comfy bed with lots of pillows, very clean and a great bteakfast, everything fresh, I was amazed. Will stay againGenuine Hotels.com guest review
"Front desk was very Helpful."
From the moment we checked in the front desk staff was very helpful.Genuine Expedia guest review
"Nice Affordable Place for a Family Stay"
The free breakfast and spacious rooms make this a very nice place to stay. I would recommend requesting an upper floor to minimize on the noise. Our room was very clean - the only thing that wasn't was the shower curtain. Friendly staff and great location in Santa Cruz.Genuine Hotels.com guest review
"Excellent choice for a weekend in Santa Cruz"
Excellent location for our tournament at UC Santa Cruz during the weekend. Close to both the boardwalk, downtown and the university. Room was comfortable and spacious. We were walking distance to Marianne's Ice Cream...WOW!!!Genuine Hotels.com guest review
"Great for kids - very comfortable!"
Stay was great - location, full breakfast, spacious room, clean, free parking, great bed Cons - narrow parking spots, plumbing fixtures needed fixing, ice machine right outside of door (heard it all night) Overall great and plan to returnGenuine Expedia guest review
"would stay again"
great room, awesome service, and it's not far from downtown, the boardwalk, ect...Genuine Hotels.com guest review
"Avoid the corner rooms"
When I check in and went up to my room I realized it was a corner room facing the street and intersection. Since my visit was during off season, I knew the hotel was far from full. I asked to be move to a quieter room, but the guy at the front desk said the hotel was full and I had the last room. This was obviously untrue as the park garage was empty […] and there was no one to be seen. My room was very loud due to the street noise along with the very noise AC unit. Read moreGenuine Expedia guest review
The room I stayed in was next to the street, very noisy, the air conditioner was filled with dirt and dust, had to have it torn apart and cleaned, more attention to this needs to be approached because of some guests having asthma or other breathing disorders, rugs were dirty, location was good to boardwalk, excellent italian restaurant across street, […] room was right on the lobby, could hear chairs scraping on floor and guest conversation at breakfast in early am, reasonable coffee and breakfast in am. Read moreGenuine Hotels.com guest review
"Great stay! Felt very comfortable & safe"
Immediately the front desk staff greeted us with a warm welcome and made us feel right at home and offered to help with anything we needed! The room was huge and the tub was awesome!Genuine Hotels.com guest review
"Not to Bad"
When we first checked into our room we were a little disappointed by the smell of cigarette smoke in a non smoking room. We tried to change rooms but to no avail, the last room our size was taken. So it ended up fine the smell wasn't to bad and the room and bed were comfortable and quite nice. The parking and location is a little weird, but once you […] figure it out it's not bad. Staff a was helpful and in the morning they set up a nice breakfast. Good room for the price I received with bpg coupon don't know if I'd pay full rate on this one. Not to bad though and I'd stay again. Read moreGenuine Expedia guest review
"Beautiful location on the river walk."
The hotel was beautiful, the rooms comfortable and large, and the food great. Only thing is all of the high additional fees for room service, valet parking, and meals in the hotel. Also, I had my infant with me and the loud street noise kept us awake most of the night...and we were on the 5th floor. Lots of street noise downtown throughout the night. […] Wish I would have know that before I booked a hotel on the river walk. Read moreGenuine Expedia guest review
"Close to BoardWalk and Downtown"
The location was nice for it was close enough to walk to boardwalk as well as to walk to downtown.Genuine Hotels.com guest review
Great experience. Nice, comfortable, and inexpensive!Genuine Hotels.com guest review
"Love this hotel!!"
We stay here every time we come to Santa Cruz. The rooms are always clean and they very nice and spacious! Parking is very easy. The breakfast is DELICIOUS! Bacon, eggs, fresh Belgian Waffles! And of course the usual breakfast items; fruit, cereal, yogurt, bagels etc. We take that fact into consideration when choosing a hotel because of the money we […] save by not needing to go out to get a good breakfast. So it makes a hotel worth a little more in my opinion. All the staff we have ever interacted with has been friendly and helpful. I would definitely recommend this hotel! Read moreGenuine Hotels.com guest review
"Not the best"
When I booked this hotel, the rating was 4 out of 5 stars...well it's more like a 2 out of 5 stars. Our first room was on the second level and had no air flow from the window as it sat above the mini courtyard for the hot tub (there is NOT a pool here) the noise from the street traffic was terrible. We visited late April, Santa Cruz was cool and breezy...but […] we were in a room having to run an air conditioner because of the noise. I switched our room, which was considerably cooler in general...but there was no screen on the window and the hotel staff was not concerned about replacing it. The hotel was clean and the breakfast was good (standard hotel fare) but its on a very busy corner and no pool. Read moreGenuine Hotels.com guest review
Only, complant is that we had a wall view,but since we were only staying one night it didn't matter much.Genuine Hotels.com guest review
"Clean hotel; super comfy beds"
This was our first stay at this Best Western Plus, but we've stayed at other BW Plus hotels and have liked them. We loved the comfy bed, the breakfast, and the free parking. The staff was pleasant and the room was clean. The speed of the free wifi was okay. The location isn't close to the beach, but downtown was a short walk away. We got a room with […] a jetted tub and were surprised it was a single tub (our previous Plus rooms have had garden-sized jetted tubs) but we enjoyed it. The worst thing about the room was a broken tile in the bathroom. Oh, and the noise from an adjacent room taking a shower at 6:30am. It sounded like the shower was in our room, but that's not management's fault. Overall, we liked the place and will stay there again. Read moreGenuine Expedia guest review
The windows had absolutely no sound barrier to them. I had to check to see they weren't open. That's how noisy it was with the street traffic.Genuine Hotels.com guest review
This is the second time in the same hotel. We really like this place and will stay here again. The staff is friendly and the rooms are large and clean.Genuine Hotels.com guest review
"Good value for the price"
Everything was what I expected. I didn't expect this to be a top hotel, but it was nice for the price. The staff were great and very accommodating, and the free buffet breakfast was great and convenient.Genuine Hotels.com guest review
Very comfortable and clean....ROOMY, CLOSE TO DOWNTOWN, AND VERY ACCESSIBLE. I will always choose here to stay when I visit.Genuine Expedia guest review
Stayed two nights for the Santa Cruz Half Marathon and it was convenient and affordable. Parking can be a bit tricky but overall experience was awesome...Genuine Hotels.com guest review
"College Road trip"
We enjoyed our visit. Breakfast was good. The room was good. It was an easy drive to get to different areas in Santa Cruz.Genuine Hotels.com guest review
"Good price for a couple of nights stay"
Close to the main shopping strip and walking to the Santa Cruz Arcade.Genuine Hotels.com guest review
We didn't spend much time in the hotel room. However, the time we spent there was good. The service at the front desk was great. They always had answers for us. The only thing I found lacking was there weren't any glasses or amenities for the microwave/refrigerator/sink. It would have been nice to have some glasses, plates, silverware, etc. It just […] would have made things easier for us. We will definitely stay there again. Read moreGenuine Expedia guest review
"Santa Cruz Boardwalk"
The hotel rooms, service, and breakfasts were excellent. The rooms were spacious, clean, and quiet (even though we were across the hall from the ice and vending machines). The staff was cordial and very helpful. There was a variety of food for breakfast. Parking was convenient. Our goal was to spend a couple of days on the Santa Cruz boardwalk. Although […] we walked the 1+ mile on the first day, we ended up driving on the second day. Would highly recommend this hotel. Read moreGenuine Hotels.com guest review
"We Weren't Wowed"
Hot tub had a brown scum floating on the top. Workout room was very minimal but it was ok.Genuine Expedia guest review
"Comfortable, convenient, friendly"
Great location. Near some good restaurants. Good breakfast. Washer/dryer for guests' use. Wifi is good. Staff and fellow guests are friendly.Genuine Hotels.com guest review
friendly check-in; gave me a quiet room upon request; breakfast was good; parking wonderful (under the building and off the street w no charge). would stay here again. Thanks,Genuine Hotels.com guest review
The room was fantastic, it had all the ammenities we needed and more. Spacious and comfortable! A little longer walk to the boardwalk than we expected but overall the hotel was a great choice for my family!Genuine Hotels.com guest review
We loved everything about the hotel and would definitely stay there again !Genuine Hotels.com guest review
"Great Clean and Beautiful!"
Beautiful clean suite, friendly staff, not a complaint in the world!Genuine Expedia guest review
"Great place to stay!"
We absolutely loved our stay! The staff was extremely helpful and the hotel was in great condition. The continental breakfast was pretty typical, but did have a waffle maker which we enjoyed. Just be aware that there are TWO Best Westerns in Santa Cruz. We went to the wrong one at first before we figured out we were supposed to be at the Best Western […] PLUS All Suite Inn (not the regular Best Western) which is close to the beach and boardwalk. Read moreGenuine Hotels.com guest review
Our stay was great, the hotel worked well for our trip and was the right price.Genuine Hotels.com guest review
"Good hotel for all"
Comfortable rooms with nice sitting areas. Wonderful breakfast.Genuine Expedia guest review
"Fine hotel with friendly staff and good location"
Convenient location, spacious for the price. Decent bed and pillow selection. Would appreciate less variety and more quality at breakfast.Genuine Expedia guest review
"Good for short stay"
Our only complaint is the carpet under the air conditioner (between bed and window) was very wet, which also caused an unpleasant odor. The hotel was full so they could not give us another room, their solution was to put towels down. Other than that, the room was very nice. The breakfast was excellent.Genuine Hotels.com guest review
"Close to everything except for the college campus."
The hotel property was clean and well maintained. There was adequate parking (free). There is a terrific Italian restaurant directly across the street. The hotel is walking distance to downtown and to the boardwalk. The wharf is a little farther but not an impossible walk especially if you want to avoid the crazy traffic down there. The UCSC campus […] is a short drive. I would definitely recommend this hotel. Many that are closer to the ocean are not in good neighborhoods. Read moreGenuine Hotels.com guest review
"Great place to stay"
On the good side, the staff is very friendly and nice. The rooms are large and they have a refrig and microwave. They have a small gym and spa. The breakfast is awesome, bacon and eggs, cereal, yogurt, waffles, muffins, etc. Really good coffee. Great location. The only bad things were the walls are a bit thin, the heater fan is loud, and the parking […] spots are really small. Overall we were very happy here for a long weekend. Read moreGenuine Expedia guest review
Ver Good!Genuine Hotels.com guest review
"Good value for $--Front desk needs to be available"
Overall experience was positive. The gentleman working the front desk was rarely actually at the front desk. You often had to call back to the backroom to get him to come out and assist you. When he did it seemed that you were putting him out. I would recommend to the management to require the front desk staff to stay at the front desk while they are […] on the job to take care of the guests and be available to answer questions. The rooms were in good shape and is worth the reasonable price. Continental breakfast was delicious, waffles, eggs, bacon, cereal, coffee, juice, etc. and the breakfast crew were friendly! There is a nice Italian restaurant across the street called Lucio's. Better for couples and young people since the music is loud, however, it has a small play area if you do bring kids. Read moreGenuine Expedia guest review
"Good hotel to recharge ourselves on a working day"
The staff were very accommodating and pleasant. We really enjoyed the breakfast and use of the guest computer (much needed since we didn't have ours). It was a working visit for us (househunting) and we needed a comfortable haven to cozy down in. Great deal for the dollar !!!Genuine Expedia guest review
"This was a wonderful motel for any group."
Cindy , from the front desk, was very friendly and helpful to explain all of the special features, the breakfast, the procedures, nearby attractions, et al. Loved the spacious rooms, cleanliness and breakfasts.Genuine Expedia guest review
Very nice hotel. Clean, friendly staff and great free breakfast!!! Definitely will stay there again next time I'm in Santa Cruz.. Parking is a bit tight and difficult if you have a large car or SUV.Genuine Hotels.com guest review
"Great for Juneau"
very helpful and friendly staff. Clean room. Nice breakfast. And the shuttle to the airport and ferry was very fantastic. I will be staying here again.Genuine Hotels.com guest review
"Clean, large room in excellent condition"
Just stayed overnight on a Sat. The ice machine on our (third) floor was not in order and several baskets of trash sat by it for the19 hours we were there. The room was much larger than expected. The breakfast was nice as the selection was huge with yogurt, muffins, waffles, toast, cereal, etc. Good coffee. Spacious dining area and nice staff but few […] and far between. We walked to the beach and downtown. Read moreGenuine Hotels.com guest review
"All the essentials and more"
Our stay here was very satisfying. Then staff was courteous and helpful. Everything was clean, comfortable and worked properly. The breakfast was better than expected (Eggs, bacon, waffles, muffins, bagels, cereal, fruit, juices, coffe, teas, and more). Obviously this is a well run establiishment. We would gladly stay here again.Genuine Hotels.com guest review
We've stayed here before and would stay here again, however this last stay was a nightmare. There was a complaint about smoking in our room, which there wasn't any due to my wife being 7 1/2 months pregnant and I'm in a hotel room duh,well what had happened was I was sitting on my vapor pen unknowingly and it had been going off in my pocket, front desk […] clerk came to inform me of complaints and that I was being charged for the smoking fee, even after I explained. After talking to desk clerk he told me that I was being charged but was still allowed to stay. Well when we got back in at 2:30 am after a concert the security guard informed us that we had to leave. So now not only have I paid in full for a room I can't stay in I'm also getting charged 368 on top of that. I came back in the morning to explain what happened and contest the charge with the manager, who was a great manager, and she totally understood and went to check the room herself, she said that there would be no extra charge for smoking because she could tell we hadn't been smoking and understood about my pen being accidentally turned on. I will definitely return I love the place but just really sucks that we even had to go through all of that and with my wife being pregnant that really added to my irritation level, and I still paid for a room that we didn't get to stay in. Read moreGenuine Hotels.com guest review
"Thought it would be better"
Two major snags, no outside window (didn't think to ask) was major for me. Just seeing the outside world and getting that light is a big thing for me. There was also a problem with the TV, and when they had the solution they called the wrong room with it. If I hadn't gone down to the front desk myself to complain yet again, the TV would have been unusable […] all night. One more thing, the heat was very loud when it came on. It used the fan from the air conditioning system, and you couldn't set the fan to a quieter speed. So I woke up with a headache because I used the heat. Read moreGenuine Hotels.com guest review
"Comfortable accommodations for a family trip"
We stayed at the venue for 3 nights and found it very comfortable for our needs. We used the fitness room (small but adequate), enjoyed the breakfast selection, and walked to downtown easily. We wished the policy would be to turn off or mute the TV during breakfast. No one watched it and the background noise is irritating. Otherwise, the hotel staff […] was very accommodating. Read moreGenuine Hotels.com guest review
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