overall a great experience!Genuine Hotels.com guest review
While my work in Santa Cruz took me away from the hotel most of the time, my daughter, who accompanied me, spent a good deal of time working on her computer in the room. It's a great space for that, with a desk in the bedroom plus a separate living room with coffee table. No feeling of being stuck in a small space. And nice for the two of us to have […] a little space to spread out. No problems with wi-fi, which was also very important to her. Read moreGenuine Hotels.com guest review
"Perfectly suited my needs"
It wasn't a four star hotel, but it was very nice. Staff was great, the room was clean, and the bed was comfortable. I would stay here again at this rate for sure!Genuine Hotels.com guest review
"Wonderful hotel with helpful staff"
We had came after a long night, and the front desk lady, Rose, was very helpful to us and got us a hotel right away. The beds were clean and so comfortable.Genuine Expedia guest review
Staff just great - very clean and comfortable rooms. Saw constant maintenance going on - cleaning, lightbulb changing - all done by cheery folks. Will return.Genuine Hotels.com guest review
"Cozy hotel in a convenient downtown location."
Staff was excellent, everything else about the hotel was pretty standard. I'd say the 3.5 star rating is pretty accurate, for the price, location, and staff it was definitely above average.Genuine Expedia guest review
"Great Continental Breakfast! Close to alot sights"
Everything was great!Genuine Hotels.com guest review
This Best Western In Santa Cruz was so nice. We loved our room as it was a suite. Very clean and comfortable. Quite and the staff was so helpful. The free breakfast was great. The location was perfect. We were able to walk to dinner and around town. We will certainly be back.Genuine Hotels.com guest review
"Great family place."
Great, roomy place for families! We enjoyed every thing about it.Genuine Expedia guest review
"First visit to Santa Cruz"
Hotel was an excellent choice for me and my son and 2 nephews. Room was huge with a sofa sleeper and two queen beds. Had room to move around and relax would definitely stay there again. Located close to everythingGenuine Hotels.com guest review
I enjoyed my stay, but it was difficult to find the entrance to the hotel as it is located in the garage portion and not well marked, particularly if you are not familiar with the area. Other than that, it was a pleasant place at which to stay for my visit to Santa Cruz.Genuine Hotels.com guest review
"Not all suites"
First problem: It's called "All Suites Inn". They're not all suites, just rooms. Just because you name a small hotel room a "Jr Studio Suite" doesn't cause it to turn into a suite. Second problem, they put us in small single room without a desk, chair, table, etc. It was a bed and a tv. With the name "All Suites Inn" we thought it was all suites? No, […] this was a small single hotel room without so much as a desk or table or chair. The front desk said that when you buy your room online from a 3rd party you're automatically placed in their bottom-of-the-line stripped-down rooms, and the hotel policy is to not allow an upgrade to an actual suite. (PS the staff was nice and did move us to a nicer small suite when we complained.) Pros: Hotel staff was nice, helpful, and the room and grounds were clean. Read moreGenuine Hotels.com guest review
OK, but may not return. Strange room...... TV/remote are poor quality, furniture looks like it's from a thrift store...... Just a strange place. Breakfast is really not......Genuine Hotels.com guest review
Nice place to stay and great breakfast!!! My only complaint would be that the hot tub was not working and the soda macines where empty of everything except diet!!!Genuine Hotels.com guest review
"OK for a quick visit"
I had no problems at all.Genuine Hotels.com guest review
"We enjoyed our stay"
We researched this hotel on Hotels.com and were not let down. The rooms were clean, staff were friendly and I'd book again on our next trip.Genuine Hotels.com guest review
"Cozy & Clean"
Everything is perfect. Breakfast was awesome & a lot of choices. Room so clean & spacious.Genuine Hotels.com guest review
Spacious clean room, hot/cold buffet breakfast, parking and WiFi included. Great deal for the money.Genuine Expedia guest review
There room looked clean and comfortable. The room had a strange smell ...like dirty diapers.Genuine Expedia guest review
"ADORABLE HOTEL, GREAT LOCATION"
This little place is super cute and very close to the Santa Cruz boardwalk. Free parking underneath and complimentary breakfast in the morning. Staff were friendly and accomodating. The construction was of very little inconvenience and barely noticeable. I would definitely stay here again.Genuine Hotels.com guest review
"Comfy stay near the Rio Theatre"
Came on a Saturday night, expected terrible parking in the hotel garage from previous reviews about cramped parking. I can definitely see it being inconvenient if every car was a van or SUV, however there were plenty of spaces with lots of room when we parked my little toyota corolla. Receptionist was nice at check-in, lobby/breakfast area was spacious. […] We only had two people but the availability left us in a room with two queen beds which wasn't a problem for us. Very clean and spacious room. There was a couch area with a tv on the far side of the room, as well as as a larger tv in front of the two beds. Bathroom was clean, with a standard bath/shower combo (no jacuzzi tub). The only complaint was in the morning, we could hear a full-on conversation happening and had no idea if it was from another room or in the hall. We could also hear the footsteps of a highly energized child running through the halls/rooms above us. Read moreGenuine Expedia guest review
The staff was greatGenuine Expedia guest review
I wasn't crazy about parking garage. It was wide open for anyone to park, felt a bit unsafe.uGenuine Hotels.com guest review
"Nice Place to stay in a central location"
We out to Santa Cruz, pit stop on our way to San Francisco, to see a reggae band playing in the area and was overall pleased with this hotel. The location was ideal...very close to the wharf, boardwalk and the concert venue. All were within a 10 minute drive. There was a Thai restaurant across the street, a local favorite diner and Mexican restaurants […] all within 1/2 mile radius, easily walking distance. I didn't get the sense that it was unsafe to walk around the area but I drove or took a cab everywhere I went. As for the room, we got upgraded to the larger 1 bed suite which was a nice touch. Large king size bed with TV in a separate room, smaller size living room enough for a TV on a dresser and a full size sofa sleeper. The bathroom was very big...not sure if it was a room for wheel chair access but it was too big for my taste. Would rather have a bigger living room. Mini fridge and microwave was also very convenient to have. The only negative thing I can say is that we had ants coming out of the bath tub. It didn't bother me enough to complain because it was an overnight stay but probably would have if I was staying for 2 nights or longer. Read moreGenuine Hotels.com guest review
"Easy access to sights"
Nice breakfast, room, good service. Easy access to highway, wharf, boardwalk. Only problem was the parking. Very narrow spaces and made parking an SUV very difficult.Genuine Hotels.com guest review
Hotel was close to shopping and restaurants. I highly recommend walking along the ocean "broadwalk". The hotel front desk told us where to go.Genuine Expedia guest review
Room was fine with large TV but felt damp with a somewhat noisy air conditioner. However, service was very good, and the full breakfast was complementary.Genuine Hotels.com guest review
Not a $200 hotel, at least the room we had. Was like a dungeon - window in sitting area opened onto a corridor (!), and the other very small window faced the enclosed hot tub area. Room was clean but antiquated - couch cushions and been recovered and did not match rest of sofa. Good TVs; cheap soap and shampoo, etc. Very good but not great breakfast […] with yogurt, waffles, eggs, sausage, nice choice of cereals. Large dining area perfect for families. Friendly staff. Read moreGenuine Hotels.com guest review
"Great location and wonderful staff"
The room was large. The location was great. The staff was very helpful. However, we left one day early because our non-smoking room reeked of stale smoke. The room had no windows, so we couldn't air it out.Genuine Hotels.com guest review
Fine location, but it is very hard to find the entrance.Genuine Hotels.com guest review
"Santa Cruz Beach Boardwalk"
This All Suites hotel is awesome...the staff was very friendly both on the phone and in person. We arrived early and they made special arrangements to let us check into one of our rooms early so we could unpack our luggage and they called my cell phone when the 2nd room was ready! That's what I call service! Both rooms were very spacious, very clean […] and very nicely furnished! Oh, and let's not forget about the awesome complimentary breakfast.....No I'm not talking bagels and fruit....this was a full fledged breakfast with scrambled eggs, bacon, toast, muffins, oatmeal, cold cereal, make your own waffles, yogurt, boiled eggs and much more that I'm sure I am forgetting. This hotel is a pleasant 20 minute walk to the Boardwalk and the front desk person directed us down soquel, left on Pacific which brought us through a very quaint part of Santa Cruz that I had not seen before. The next day we were going to Ride the Steam Train through the Redwoods and they gave us coupons!!!! We will most definately be back to this hotel!!!!!! Read moreGenuine Hotels.com guest review
This was probably one of the best hotels I've stayed at! The room was beautiful and spacious and since it was our honeymoon they upgraded us to their suite. The amenities were great, breakfast was slightly changed each day so you're not eating the same thing. The location was excellent. Some places you needed to drive, others you were able to walk. […] We had stayed at Radisson in San Francisco and it wasn't nearly as nice as this Best Western. It was comfortable and homey and even had a wall fireplace connecting our living room to the bedroom! The price was perfect, better than perfect, for our stay! We would definitely stay here again and again! Read moreGenuine Expedia guest review
"One Star Hotel"
We booked our hotel on hotels.com. We opted for 2 queen beds. The room was also supposed to come with a roll out bed. Upon arrival the from desk girl looked at her co worker and said we'll give them the room. Upon entering our room we noticed that it was a handicap room. It was completely different than the room that we reserved. I attempted numerous […] times to change rooms while the front desk girl insisted that all the rooms were booked and we had no choice. This was a complete lie - other guests were checking in and the front desk girl was giving them the option for lower or upper level floors on the exact same room that we were supposed to get. I will NEVER stay at this hotel nor will I ever recommend it to a family member or friend. The are WAY better hotels for the overpriced rte that we payed for. I felt robbed and disrespected. Horrible experience - horrible hotel staff and horrible breakfast. It's not even worth being free. Don't stay here !!! Read moreGenuine Hotels.com guest review
"A very pleasant experience."
All aspects of our stay were very enjoyable. The room was clean, spacious, tastefully appointed, smelled good, and everything worked. I was beginning to think that hotels like this were a thing of the past, but they restored my faith. A little on the pricey side, but in this case you do get what you pay for.Genuine Expedia guest review
"Great room, horrible parking garage"
The hotel itself if just ok, but it was really one of the best hotel rooms. It was like a mini apartment and mine had a (rare) balcony. But watch out for the parking garage which basically has one cement pillar for every space, and the pillars are 1.9 car lengths apart, so you have to squeeze in from every angle, and it's packed, and half the spots […] are compact only. The pillars all show massive amounts of scuffs from all the damaged rental cars though I was told that there was never an accident there. This garage seems to predate the automobile and should not be used. Read moreGenuine Hotels.com guest review
Good value, close to the highway and the ocean. Parking is tight, get a small car.Genuine Hotels.com guest review
The only thing that was bothersome was the room temperature. The thermostat didn't seem to be accurate, and the control didn't respond to our changes. Front desk was helpful coming to help explaining the controls, but even with that it was not working correctly. Other than that, the stay was fine, and the breakfast was very good.Genuine Hotels.com guest review
Had an awful experience. They opened my room at 9am, despite there being a "do not distrub" tag on my door. Then they tried to kick me out of the room at 10am, despite the 12pm checkout time due to "construction" You couldn't pay me to stay at this hotel again.Genuine Hotels.com guest review
"excellent value, comfortable and convenient"
Comfortable room with refrigerator, microwave & coffee pot...small but decent fitness room, sheltered patio with tables and large hot tub, and breakfast made this an excellent value. Free onsite parking. Conveniently located to the beach and downtown Santa Cruz. We would stay here again. We enjoyed our stay.Genuine Hotels.com guest review
The staff was very friendly and rooms were clean. Staying at a hotel in Santa Cruz is always a challenge. For the area it was reasonably priced.Genuine Hotels.com guest review
"Nice Hotel for this category"
Clean and comfortable Hotel in this category, helpful service-personal.Noisy room close to laundry otherwise this hotel is commendable.Genuine Hotels.com guest review
"Clean and comfortable"
Room had a nice suite with kitchenette and sitting area - good for a family or group. Everything was clean and comfortable. The breakfast area was bright and inviting with skylights.Genuine Hotels.com guest review
Very convenient location from the highway and to the boardwalk. Great and accomodating staff. Very decent continental breakfast. Would definitely stay again.Genuine Hotels.com guest review
Great place! I love how it has jacuzzi's in the rooms.Genuine Hotels.com guest review
"Loved our stay!"
The hotel upgraded us for free without us even asking and allowed us to have early check-in. The breakfast was great - waffles (big and mini), omelettes, bacon, sausage, fruit, bagels, muffins, yogurt, oatmeal, etc. Very friendly staff! Very good location with parking garage. Not far from the boardwalk, but far enough so there is not a ton of traffic! […] Loved it! Read moreGenuine Hotels.com guest review
The hotel staff were great. The facility was older feeling, but in good condition. The parking was good, and the general feel of the hotel was good. The morning breakfast was always fresh, and had good variety. The only thing that was not up to par was the air in the room. It was always warm, and a little humid. The air conditioning was not adequate, […] and would not go below 77 degrees. The air in the hotel lobby and halls was fine, but entering the room it felt too warm, and would not cool off. Read moreGenuine Hotels.com guest review
The hotel was clean and in an OK area. I definitely would not advise walking to the Boardwalk from the hotel, especially if you have children with you. All Suite: A large room does not, by any means, make a suite. I was here for business and the hotel was just ok. It would be good for families.Genuine Hotels.com guest review
"Fitness Room Not Available Until 9:30 AM"
Staff here are vey friendly and nice. We had a room with a defective air conditioner. in the middle of the night it started making a loud noise. I was surprised when I went to work out in the morning that the fitness room isn't available before 9:30 in the morning!Genuine Hotels.com guest review
"Nice hotel close to beach."
Rooms were not as clean as they should be for the money we paid. Staff was very nice some what helpful in recommendations. Parking was the worst experience. Park in garage with less spots than hotel rooms.Genuine Expedia guest review
The service at this hotel was outstanding. We were there for a soccer tournament and needed to leave before the free breakfast is normally served. The staff arranged for a cold breakfast to be brought out early so we wouldn't have to stop at a restaurant. This was MUCH appreciated. The regular breakfast was good. The room was only ok - there seemed […] to be mold in the skylight and the room had a bit of a musty smell. It wasn't too bad, though. The rate seemed a bit high to me considering the size and condition of the room, but it was comparable to other places in Santa Cruz that particular weekend. Overall satisfied. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )