A lot of noise, the room was across the Ice Machine very loud, construction around the corner, screaming from the next door and loud foot steps from above...did not rest well. Called the front desk for a wake up call no one answered had to go to the front desk and ask. The wake up call did work.Genuine Expedia guest review
"could be nice but in process of renovating."
were 1st offered a room stripped of couch, table, chairs because of renovation. were given a different room after complaining and not charged for the upgrade. convenient to local attractions.Genuine Expedia guest review
"Pricey for a Best Western"
This was a clean, fairly updated hotel. My only complaint was the price. I can stay in a hotel in S.F just as nice or more for the same price or less.Genuine Hotels.com guest review
"Bigger than expected"
We expected a smallish room with two queen beds, but actually got a suite with a bedroom with two queen beds and a separate sitting room with a fold out bed. Unfortunately, the mattress on the fold out bet was lumpy and uncomfortable, but it was nice to have the extra space. There were two flat screen TVs, a mini-fridge and a microwave. Very convenient […] for the boardwalk and the beach. A good deal for the money. Read moreGenuine Hotels.com guest review
We totally enjoyed the very spacious bedroom and living room! It was great to have 3 different sink areas, a balcony and a fireplace.... We wrote the room number down for future reference! First time I didn't feel like I had to keep something on my feet, it was that clean!Genuine Hotels.com guest review
"Clean hotel room and friendly staffs"
I was pretty pleased with this hotel for a night. Staff was friendly and the room and lobby was clean. I would definitely come back here on my next visit.Genuine Expedia guest review
"Reviews can mislead"
I read the reviews when I booked. People were concerned with the parking and the entrance. The hotel is on a corner, and there are entrances on both streets. The garage was fine and very well lit. Breakfast was better than expected and the location is convenient. It was a quiet, clean, and friendly hotel. We will return on our next visit.Genuine Hotels.com guest review
"Remodeling is required, glad to see it happening"
Staff very helpful at this hotel! They are eager to assist which is appreciated! Great service!Genuine Hotels.com guest review
Accommodations very good, every thing in the room worked. Comfortable bed. Quiet sitting room. No outside noise distractions. Very friendly and helpful staff, The morning breakfast was outstanding. The best I have ever had in the U.S. They were beginning to renovate 40 rooms and the lobby so it will be getting better.Genuine Hotels.com guest review
"great location. the center of everything"
quiet, clean, and I slept good. what else could I ask for? ok the free breakfast was great!!!Genuine Hotels.com guest review
"Nice hotel near gas station and restaurants;beach"
Enjoyed our stay. Everything from checking in/out went smoothly. Staff was super friendly and attentive. Had my son's bday cake delivered and they refrigerated it in their kitchen since ours in room was too small. Great bfast and very easy going environment. Will be a return customer and def. Recommend.Genuine Expedia guest review
"Very Nice Place"
Good location, food, and service. I recommend it.Genuine Hotels.com guest review
"better hotels in santa cruz"
Was ok but carpet inside the room nasty mold in bath tub a lot of noise from out sideGenuine Expedia guest review
"Good Night Sleep"
We enjoyed our night here. We got in late. Found our room to be very quiet. The bedding/pillows great. We were on the 1st floor across from the kitchen door and despite that did not hear a thing when they were setting up breakfast in the morning. I liked that there were night lights in the bathroom so you did not have to be blinded during the night […] if you turned the light on. The internet connection was great. They had a nice breakfast available. Read moreGenuine Hotels.com guest review
We had a great time staying at this hotel. The rooms were clean, spacious and the beds were comfy. The complimentary breakfast was warm and good. The location was close to downtown Santa Cruz (walking distance), and also to the beach and boardwalk.Genuine Hotels.com guest review
"Quick trip to Santa Cruz."
Overall average experience. I was disappointed by the air not working. Fortunately, Santa Cruz has a mild climate. It was still uncomfortable due to the lack of circulation. I was disappointed that my room did not have a couch or a desk. Not a huge issue.Genuine Expedia guest review
Good size room, very spacious. Very nice to have a spacious sleeping area and the sitting area, plus with 2 nice TVs in each of the area.Genuine Hotels.com guest review
"Ok but could've been better"
Clean, close to beach, friendly staff. My main issue/concern was the lack of a window in our room. But other than that it was ok.Genuine Expedia guest review
"one night stay after long flight"
Personnel were very friendly and gave us an excellent recommendation f o r dinner the room was nice and we enjoyed the stay. Check out was nice too, got a St. Patrick bracelet and pin , just a nice gesture.Genuine Hotels.com guest review
"Sanat Cruz March 2014"
Excellent hotel. Great price, very clean. Breakfast better than a lot of others. Good variety, spacious eating area with plenty of tables. Would definitely stay here again and recommend to othersGenuine Hotels.com guest review
"It was a wonderful room the beds were so soft."
Love the hotel soft beds jacuzzi bath flat screen TV's I rate it a B+ it most deffenitly would of been an A if it was closer to the beach.Genuine Expedia guest review
"Good hotel for families"
This was our second time at this hotel. It is clean and well taken care of. The rooms are spacious and well designed and easily accommodate a family. The sink outside the bathroom was helpful. The spa tub in our room was an unexpected happy surprise. The breakfast is just okay, but it was nice having hot drinks available around the clock.Genuine Expedia guest review
The hotel was in a good near to down town location. The breakfast was good for a free hotel breakfast. I was on the first floor and found the room to be very dark. The window opened into an inside area about 3 feet deep with a tall wall about 3 feet outside the window. No outside light got into the room.Genuine Hotels.com guest review
Very conveniently located, nice breakfast options, clean room, and nice to have the underground parking ... all that I needed.Genuine Hotels.com guest review
hotel was great - good location - near everything we wanted to do. Only complaint was there needed to be a chair and some kind of dresser in the room.Genuine Hotels.com guest review
All around... Great room, service, breakfast...! Love this place.Genuine Hotels.com guest review
Enjoyed our stay at the Best Western all suite hotel in santa cruz.The room was clean, comfortable and spacious. The breakfast was wonderful.Genuine Hotels.com guest review
The staff were very friendly. I asked if they offered a special for newly weds and they upgraded our room to a sweet! Both rooms ( the standard and sweet) were clean and comfortable. The breakfast was a plus! We will totally stay there again. I can say the one thing that i didn’t like was the price but overall a 5 star!Genuine Expedia guest review
overall a great experience!Genuine Hotels.com guest review
While my work in Santa Cruz took me away from the hotel most of the time, my daughter, who accompanied me, spent a good deal of time working on her computer in the room. It's a great space for that, with a desk in the bedroom plus a separate living room with coffee table. No feeling of being stuck in a small space. And nice for the two of us to have […] a little space to spread out. No problems with wi-fi, which was also very important to her. Read moreGenuine Hotels.com guest review
"Perfectly suited my needs"
It wasn't a four star hotel, but it was very nice. Staff was great, the room was clean, and the bed was comfortable. I would stay here again at this rate for sure!Genuine Hotels.com guest review
"Wonderful hotel with helpful staff"
We had came after a long night, and the front desk lady, Rose, was very helpful to us and got us a hotel right away. The beds were clean and so comfortable.Genuine Expedia guest review
Staff just great - very clean and comfortable rooms. Saw constant maintenance going on - cleaning, lightbulb changing - all done by cheery folks. Will return.Genuine Hotels.com guest review
"Cozy hotel in a convenient downtown location."
Staff was excellent, everything else about the hotel was pretty standard. I'd say the 3.5 star rating is pretty accurate, for the price, location, and staff it was definitely above average.Genuine Expedia guest review
"Great Continental Breakfast! Close to alot sights"
Everything was great!Genuine Hotels.com guest review
This Best Western In Santa Cruz was so nice. We loved our room as it was a suite. Very clean and comfortable. Quite and the staff was so helpful. The free breakfast was great. The location was perfect. We were able to walk to dinner and around town. We will certainly be back.Genuine Hotels.com guest review
"Great family place."
Great, roomy place for families! We enjoyed every thing about it.Genuine Expedia guest review
"First visit to Santa Cruz"
Hotel was an excellent choice for me and my son and 2 nephews. Room was huge with a sofa sleeper and two queen beds. Had room to move around and relax would definitely stay there again. Located close to everythingGenuine Hotels.com guest review
I enjoyed my stay, but it was difficult to find the entrance to the hotel as it is located in the garage portion and not well marked, particularly if you are not familiar with the area. Other than that, it was a pleasant place at which to stay for my visit to Santa Cruz.Genuine Hotels.com guest review
"Not all suites"
First problem: It's called "All Suites Inn". They're not all suites, just rooms. Just because you name a small hotel room a "Jr Studio Suite" doesn't cause it to turn into a suite. Second problem, they put us in small single room without a desk, chair, table, etc. It was a bed and a tv. With the name "All Suites Inn" we thought it was all suites? No, […] this was a small single hotel room without so much as a desk or table or chair. The front desk said that when you buy your room online from a 3rd party you're automatically placed in their bottom-of-the-line stripped-down rooms, and the hotel policy is to not allow an upgrade to an actual suite. (PS the staff was nice and did move us to a nicer small suite when we complained.) Pros: Hotel staff was nice, helpful, and the room and grounds were clean. Read moreGenuine Hotels.com guest review
OK, but may not return. Strange room...... TV/remote are poor quality, furniture looks like it's from a thrift store...... Just a strange place. Breakfast is really not......Genuine Hotels.com guest review
Nice place to stay and great breakfast!!! My only complaint would be that the hot tub was not working and the soda macines where empty of everything except diet!!!Genuine Hotels.com guest review
"OK for a quick visit"
I had no problems at all.Genuine Hotels.com guest review
"We enjoyed our stay"
We researched this hotel on Hotels.com and were not let down. The rooms were clean, staff were friendly and I'd book again on our next trip.Genuine Hotels.com guest review
"Cozy & Clean"
Everything is perfect. Breakfast was awesome & a lot of choices. Room so clean & spacious.Genuine Hotels.com guest review
Spacious clean room, hot/cold buffet breakfast, parking and WiFi included. Great deal for the money.Genuine Expedia guest review
There room looked clean and comfortable. The room had a strange smell ...like dirty diapers.Genuine Expedia guest review
"ADORABLE HOTEL, GREAT LOCATION"
This little place is super cute and very close to the Santa Cruz boardwalk. Free parking underneath and complimentary breakfast in the morning. Staff were friendly and accomodating. The construction was of very little inconvenience and barely noticeable. I would definitely stay here again.Genuine Hotels.com guest review
"Comfy stay near the Rio Theatre"
Came on a Saturday night, expected terrible parking in the hotel garage from previous reviews about cramped parking. I can definitely see it being inconvenient if every car was a van or SUV, however there were plenty of spaces with lots of room when we parked my little toyota corolla. Receptionist was nice at check-in, lobby/breakfast area was spacious. […] We only had two people but the availability left us in a room with two queen beds which wasn't a problem for us. Very clean and spacious room. There was a couch area with a tv on the far side of the room, as well as as a larger tv in front of the two beds. Bathroom was clean, with a standard bath/shower combo (no jacuzzi tub). The only complaint was in the morning, we could hear a full-on conversation happening and had no idea if it was from another room or in the hall. We could also hear the footsteps of a highly energized child running through the halls/rooms above us. Read moreGenuine Expedia guest review
The staff was greatGenuine Expedia guest review
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