Very nice hotel. Close to stadium and easy access to most major highways. Staff was very polite.Genuine Hotels.com guest review
The staff was very helpful but, when I first arrived they could not find my reservation. I was told they had no more rooms until I let her know I booked the room 2 months ahead of time it took about 30 minutes before I got a room & the remote was missing so my kids did not get to watch tv.We left & went to our event when we returned the keys did not […] work we had to go to another room for over 2 hours until they got the door opened my wife was upset & my kids were tired by this time it was after 2am. I will never stay there again. Read moreGenuine Hotels.com guest review
When I first drove up to check in, I wasn't sure about how nice it would be since it appeared to be an older motel. The staff was extremely friendly and helpful upon check in. Once I walked into my room, I was very pleased to see that it had been renovated and there were no smelly odors at all. It was great to have a microwave and refrigerator too. […] The bed was extra comfortable and it was very quiet although the motel is near a busy intersection by the mall. I usually don't stay in motels, but I felt safe staying here. I will surely stay here again. Read moreGenuine Hotels.com guest review
We were given a room and when we left to go swimming that night we just checked the door and the door opened right up. We tried using the dead bolt from the inside and once again the door opened up again from the outside. Needless to say we moved rooms. My thought is that if we didn't check that room there is no telling what might have happened. They […] were quick about giving us another room. I will for sure check doors now when leaving the room. Read moreGenuine Hotels.com guest review
"Great Location *** Near EVERYTHING"
Great for the price. Great location. Some things could have been better, but overall, I would definitely stay there again. The pros definitely outweight the cons. POOL was not useable during our stay. Breakfast was NOT as advertised.Genuine Hotels.com guest review
If we weren't so tired when we checked in, we would have left the minute we opened the door. Room reeked of smoke and bugs on the bathroom floor--couldn't get out of there quick enough. Won't go back!Genuine Hotels.com guest review
Hotel was under renovation and should not have taken reservation.Genuine Expedia guest review
"No construction warning! No greeting! No discount!"
I definitely understand the difficulty of remodeling a business & greeting people. But a hotel should do way more than greet people when there is no lobby, no furniture, no floor! #1 A sign at the door that reads "excuse our mess" is hardley warning enough, to cancel room. #2 Sign way understated "mess." #3 Lobby was covered w/white cement powder to […] the ceiling. #4 "Do you have reservation?" Was shouted at me across lobby by female hotel clerk. #5 No hello, no apology for mess, unfriendly & extremely slow. #6 Walked in to workers & loud music & then w/the sound of a JACKHAMMER! #7 My irritation went to happy for a minute, then disappointment, when she told them to pause J-hammer, not for my benefit, but b/c SHE had to change shifts. Read moreGenuine Hotels.com guest review
"Dallas Cowboy Game Weekend"
When first got to hotel, they had a handicapped room reserved for me. There was no bathtub. I called the front desk and asked if they had another room with a but and that I had not requested a handicapped room. The lady at the front desk said they had one other king room but the phone did not work in that room (since we have cell phones, was not a big […] problem). We were able to switch rooms with no problem. We decided to stay an extra night and were able to get our same room back (at a cheaper rate!). Was a very quiet neighborhood and thoroughly enjoyed our stay. Read moreGenuine Hotels.com guest review
"Good for my Budget"
This was my first stay here. My room had a gap under the door and I brought the issue up to the front desk and was told it would be addressed . At first it looked fixed but a day or so later, the gap was still there. It wasn't a totally bad stay but you get what you pay for!Genuine Hotels.com guest review
Our stay was most satisfactory. The only negative was that when we arrived the hotel had not received notification from Hotels.comGenuine Hotels.com guest review
The room was wonderful the bed was very comfortable and the location was amazing love the scenery.Genuine Hotels.com guest review
hair dryer did not work and asked for it to be fixed but that did not happen. instead they asked me to go use one in another room. the room was nice & clean and the beds were very comfortable. over all pretty good experience.Genuine Expedia guest review
"Great Staff, nice hotel"
Everything about the hotel, itself was wonderful. Wonderful staff and right in the middle of a bunch of convenient shops. My only complaint is that there isn't enough variety of restaurants in the area.Genuine Expedia guest review
"Not a good stay"
The rooms were clean, but you could see paint chipping from the walls and ceiling. The rooms were not maintain properly. The TV was not set up and it took 2 days to fix it. The front desk lady was not helpful and it had an attitude. The first room I was given, the door lock was not working properly. so when I closed my room, I came back later and didn't […] need my key to get in, I just open the lock. One of the rooms I was given had a humid smell and the carpet didn't look that clean. Read moreGenuine Hotels.com guest review
"Close to TX Ranger Stadium"
Rooms were very nice. Loved the beds they were very comfortable. The front desk manager was very helpful.Genuine Hotels.com guest review
This is not a five star location, but it doesn't advertise to be! I found it to be exactly as advertised and it exceeded my expectations. I was in town on business and found the hotel to be very centrally located in Arlington. Close to food, shopping, entertainment. My room was clean and comfortable. Mini fridge and microwave were a pleasant surprise. […] I am a woman who traveled alone, and I felt safe and secure here. Very worth the price. The only complaint I have is the included breakfast. It was not very good. However, fruit and yogurt were provided and I made do with that. I would stay here again and would recommend the value to anyone. Read moreGenuine Hotels.com guest review
"Good Hotel for the money"
Area for breakfast left a lot to be desired. We were looking for a cheaper hotel room and that is what we got. Pool area was nice, could have used a hot tub but we enjoyed the pool area.Genuine Hotels.com guest review
The hotel was exactly what I expected from a Best Western - decent room, comfortable bed, and a good breakfast that was just a bit more than the standard waffles and pastries (the first of three mornings there was scrambled eggs and sausage the other two mornings had biscuits and gravy in addition to the aforementioned standards). The location was close […] to the freeway and easy to find. It was located near a couple fast food joints and not to far from a mall for even more close food choices. Read moreGenuine Hotels.com guest review
"Would have been awesome for the price...except:"
We arrived at 10:15 p.m. We were greeted quickly and assigned room 207. The parking lot was completely full on our side, with only a few more spots left on the opposite side. The smell of smoke mixed with cleaner filled our lungs as we opened the door to our room. We had a non-smoking reservation, so we were a little irritated. The smell kind of died […] down after a minute or two, so we figured it could have been the musty smell of an older hotel. However, after my wife took a quick shower, she left the bathroom complaining that our room stinks of smoke. I also found a cigarette butt. At this moment we packed up our things to change rooms. We were then assigned room 234 and our room was very pleasant. Breakfast was good, but below expectations. I know it is free, but it is advertised to have certain things that it did not. Here is the list: Fresh fruit (out), bread and bagels, cold hard-boiled eggs, instant oatmeal, scrambled eggs (out), sausage (out), biscuits and gravy, waffles (machine had not been used and there was no batter), yogurt (out), apple and orange juice (tropicana, not fake), milk, total raisin bran, honey nut cherrios, corn flakes, trix, and coffee. Breakfast ends at 10:00 a.m., or apparently when things run out. Read moreGenuine Expedia guest review
"Best Western Cooper Inn & Suites"
The room was average. I guess the great reviews are from over a year ago. The room smell stale and humid. The location is great though.Genuine Hotels.com guest review
Couldn't find a room in the area... Pulled out my phone, made a reservation in 5 min. on hotels.com. Showed up 10 min later, no problems, everything as advertised. Room had a lot of nice amenities for the priceGenuine Hotels.com guest review
"not a place i will recommend to others."
staff was not helpful and not friendly. Hotel was to small and lobby was very small and breakfast was not good.Genuine Expedia guest review
Good for priceGenuine Hotels.com guest review
For the price this hotel was a good deal. The room was comfortable, nice to have a refrigerator although small and the beds were very comfortable. The fixtures in the bathroom were loose on the wall and the day we were checking out we realized the door did not lock! But I told desk clerk so hopefully those things are resolved. I didn't check out the […] comp breakfast but my husband said it wasn't great. I would stay here again. For our purposes the location was great. Would check the door to make sure it locks! Read moreGenuine Hotels.com guest review
"Average hotel, good location"
We enjoyed the location most about this hotel. The room was clean, but everything was very average. I think it was overpriced for what is offered.Genuine Expedia guest review
It was very nice. The breakfast was much better than some. I would happily stay there again if I ever go back to Arlington.Genuine Expedia guest review
The hotel had trash and debree on the outside, in front on walkways and parking lot The mattress had human body fluid on it as well as the mattress cover. There were mildew and dirt in the coner of the bathtub and bathroom.The front desk personell attempted to exchange rooms for us but all the rooms they should us were in the same condition.Genuine Expedia guest review
Good location, very nice roomsGenuine Hotels.com guest review
Friendly desk personnel, accomodating to pet needs. Breakfast exceeded expectations. Would stay again.Genuine Hotels.com guest review
Hotel was fine for the price - nothing good or badGenuine Expedia guest review
Functional and cannot select next door neighbors.Genuine Hotels.com guest review
09/15/14 Rachel B Los Angeles, United States
Stayed here to catch a game at the AT&T Dallas Cowboy Stadium. Only 10 minutes away! Hotel had just been remodeled and was first rate. Very impressed with the decor and cleanliness. Great value for the money. Directly across the street from a large mall which included many shops, restaurants and bars.
"A Lot of Room for Improvement"
08/26/14 Elisha C Dublin, United States
The air-conditioner was too noisy. The breakfast was only fair. There is a lot of room for improvement in the breakfast.------ - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
08/04/14 nncantu005 Clovis, New Mexico
My new hubby and I traveled to Arlington for our honeymoon as well as to watch a couple of baseball games. I was a little hesitant to stay because of other reviews about renovations at the hotel, but chose to stay anyway. It turned out to be a great choice. The room was very nice, clean, and comfortable. The staff at the front desk was friendly and very helpful. If we ever travel to Arlington again we will stay here.
"Stay was adequate"
Outside of the pool not bring available and waiting almost 24 hours for an iron, the stay was pleasant. They had painters painting the ground after we checked in, so we had to be careful leaving out room and waking to our car. When leaving it took about 5 minutes for someone to open the door so we could hand in our key so we could make it to the airport.
"Not my favorite Best Western stay"
08/01/14 ODennehy Austin, TX
My first stay at this hotel was while it was under construction. I booked through the Best Western website, and it didn’t mention that the place was in complete renovation .. when I arrived, I left and went elsewhere. This was the first time back after construction. The room was nice enough – paint etc.. – but the phone didn’t work (wouldn’t receive calls), the TV didn’t work properly. They got the first fixed, they latter never got fixed (“You should have mentioned this, Mr Denney ..”, Well actually I did and the guy I talked with said they’d fix it). Would have also been nice to have wash rags in the bath? But what really upset me more than anything: This facility was NOT available for booking on the Best Western website (due to the construction I was told). So I booked the room through AARP. When I asked about my “rewards points” I was told “You didn’t book the room through the BW website”. Explaining that doing so was not possible didn’t seem to matter, even when I called rewards customer service. So overall, wasn’t real pleased with the facility, or with customer service. To be fair, maybe the facility is having post construction issues. Added note, for Arlington TX most of the hotels are located in one area by the Parks Mall. Of the three I've stayed in, this location seemed to be the noisiest (street noise) of the three, I think because the building layout along the road.
07/30/14 Patricia P Valley Falls, United States
Would not recommend this hotel as they were not prepared for the sold out group that filled there rooms with kids that wanted to swim as hot as it was and the pool was drained. Also putting everyone in rooms that were unfinished from remodel that was taking place. People could walk by and look in room as there were no currants hanging. Not a good time.
07/29/14 Stephanie M Charleston, South Carolina
My husband and I stayed here in Dec of 2013 and the service was good then. I am on a solo trip back to Cali and decided to stay here again. At first there was a problem with my reservation I made thru Priceline but that was Priceline's fault not Best Western. Best Western cleared it up and when I asked for a room in the back they accommodated me. I received one of the newly renovated rooms. Great room! It smelled like it had been newly renovated too. The bed was comfy, great wifi service so I could get my homework done. Thank you Robert! I will definitely be back some day.
"Great hotel - clean and friendly staff!"
Our recent experience was just perfect! The hotel has been recently renovated and was very nice and clean. The breakfast was just enough to jump start our day and the staff were there to answer every request. The manager was very friendly and pleasant! We highly recommend this hotel! Thanks for a fun "stay-cation".!!
"Do not stay here!"
06/26/14 Larry R League City, TX, United States
Poor service as my request for a ground floor room was not met. The A/C controls were not working at all. The bathroom door had a mirror ripped off and a hole in the door. the room was not very clean, The vent fan in the bathroom was louder than the television. The room remodel was unfinished. The breakfast was next to nothing.
06/26/14 Lesleigh Z Canyon, United States
We have stayed at this hotel several times. The location is perfect for us, and the price is really great! We will continue to stay at this hotel when we come to Dallas/Ft. Worth area, as we come at least once a year, and have found no better hotel than this. They are in the processing of remodeling, and on this most recent stay, you could tell, but the remodel they have completed so far is really nice. Once it is all completed, I think it is going to be great!
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