"Great Location *** Near EVERYTHING"
Great for the price. Great location. Some things could have been better, but overall, I would definitely stay there again. The pros definitely outweight the cons. POOL was not useable during our stay. Breakfast was NOT as advertised.Genuine Hotels.com guest review
If we weren't so tired when we checked in, we would have left the minute we opened the door. Room reeked of smoke and bugs on the bathroom floor--couldn't get out of there quick enough. Won't go back!Genuine Hotels.com guest review
Hotel was under renovation and should not have taken reservation.Genuine Expedia guest review
"No construction warning! No greeting! No discount!"
I definitely understand the difficulty of remodeling a business & greeting people. But a hotel should do way more than greet people when there is no lobby, no furniture, no floor! #1 A sign at the door that reads "excuse our mess" is hardley warning enough, to cancel room. #2 Sign way understated "mess." #3 Lobby was covered w/white cement powder to […] the ceiling. #4 "Do you have reservation?" Was shouted at me across lobby by female hotel clerk. #5 No hello, no apology for mess, unfriendly & extremely slow. #6 Walked in to workers & loud music & then w/the sound of a JACKHAMMER! #7 My irritation went to happy for a minute, then disappointment, when she told them to pause J-hammer, not for my benefit, but b/c SHE had to change shifts. Read moreGenuine Hotels.com guest review
"Dallas Cowboy Game Weekend"
When first got to hotel, they had a handicapped room reserved for me. There was no bathtub. I called the front desk and asked if they had another room with a but and that I had not requested a handicapped room. The lady at the front desk said they had one other king room but the phone did not work in that room (since we have cell phones, was not a big […] problem). We were able to switch rooms with no problem. We decided to stay an extra night and were able to get our same room back (at a cheaper rate!). Was a very quiet neighborhood and thoroughly enjoyed our stay. Read moreGenuine Hotels.com guest review
"Good for my Budget"
This was my first stay here. My room had a gap under the door and I brought the issue up to the front desk and was told it would be addressed . At first it looked fixed but a day or so later, the gap was still there. It wasn't a totally bad stay but you get what you pay for!Genuine Hotels.com guest review
Our stay was most satisfactory. The only negative was that when we arrived the hotel had not received notification from Hotels.comGenuine Hotels.com guest review
The room was wonderful the bed was very comfortable and the location was amazing love the scenery.Genuine Hotels.com guest review
hair dryer did not work and asked for it to be fixed but that did not happen. instead they asked me to go use one in another room. the room was nice & clean and the beds were very comfortable. over all pretty good experience.Genuine Expedia guest review
"Great Staff, nice hotel"
Everything about the hotel, itself was wonderful. Wonderful staff and right in the middle of a bunch of convenient shops. My only complaint is that there isn't enough variety of restaurants in the area.Genuine Expedia guest review
"Not a good stay"
The rooms were clean, but you could see paint chipping from the walls and ceiling. The rooms were not maintain properly. The TV was not set up and it took 2 days to fix it. The front desk lady was not helpful and it had an attitude. The first room I was given, the door lock was not working properly. so when I closed my room, I came back later and didn't […] need my key to get in, I just open the lock. One of the rooms I was given had a humid smell and the carpet didn't look that clean. Read moreGenuine Hotels.com guest review
"Close to TX Ranger Stadium"
Rooms were very nice. Loved the beds they were very comfortable. The front desk manager was very helpful.Genuine Hotels.com guest review
This is not a five star location, but it doesn't advertise to be! I found it to be exactly as advertised and it exceeded my expectations. I was in town on business and found the hotel to be very centrally located in Arlington. Close to food, shopping, entertainment. My room was clean and comfortable. Mini fridge and microwave were a pleasant surprise. […] I am a woman who traveled alone, and I felt safe and secure here. Very worth the price. The only complaint I have is the included breakfast. It was not very good. However, fruit and yogurt were provided and I made do with that. I would stay here again and would recommend the value to anyone. Read moreGenuine Hotels.com guest review
"Good Hotel for the money"
Area for breakfast left a lot to be desired. We were looking for a cheaper hotel room and that is what we got. Pool area was nice, could have used a hot tub but we enjoyed the pool area.Genuine Hotels.com guest review
The hotel was exactly what I expected from a Best Western - decent room, comfortable bed, and a good breakfast that was just a bit more than the standard waffles and pastries (the first of three mornings there was scrambled eggs and sausage the other two mornings had biscuits and gravy in addition to the aforementioned standards). The location was close […] to the freeway and easy to find. It was located near a couple fast food joints and not to far from a mall for even more close food choices. Read moreGenuine Hotels.com guest review
"Would have been awesome for the price...except:"
We arrived at 10:15 p.m. We were greeted quickly and assigned room 207. The parking lot was completely full on our side, with only a few more spots left on the opposite side. The smell of smoke mixed with cleaner filled our lungs as we opened the door to our room. We had a non-smoking reservation, so we were a little irritated. The smell kind of died […] down after a minute or two, so we figured it could have been the musty smell of an older hotel. However, after my wife took a quick shower, she left the bathroom complaining that our room stinks of smoke. I also found a cigarette butt. At this moment we packed up our things to change rooms. We were then assigned room 234 and our room was very pleasant. Breakfast was good, but below expectations. I know it is free, but it is advertised to have certain things that it did not. Here is the list: Fresh fruit (out), bread and bagels, cold hard-boiled eggs, instant oatmeal, scrambled eggs (out), sausage (out), biscuits and gravy, waffles (machine had not been used and there was no batter), yogurt (out), apple and orange juice (tropicana, not fake), milk, total raisin bran, honey nut cherrios, corn flakes, trix, and coffee. Breakfast ends at 10:00 a.m., or apparently when things run out. Read moreGenuine Expedia guest review
"Best Western Cooper Inn & Suites"
The room was average. I guess the great reviews are from over a year ago. The room smell stale and humid. The location is great though.Genuine Hotels.com guest review
Couldn't find a room in the area... Pulled out my phone, made a reservation in 5 min. on hotels.com. Showed up 10 min later, no problems, everything as advertised. Room had a lot of nice amenities for the priceGenuine Hotels.com guest review
"not a place i will recommend to others."
staff was not helpful and not friendly. Hotel was to small and lobby was very small and breakfast was not good.Genuine Expedia guest review
Good for priceGenuine Hotels.com guest review
For the price this hotel was a good deal. The room was comfortable, nice to have a refrigerator although small and the beds were very comfortable. The fixtures in the bathroom were loose on the wall and the day we were checking out we realized the door did not lock! But I told desk clerk so hopefully those things are resolved. I didn't check out the […] comp breakfast but my husband said it wasn't great. I would stay here again. For our purposes the location was great. Would check the door to make sure it locks! Read moreGenuine Hotels.com guest review
"Average hotel, good location"
We enjoyed the location most about this hotel. The room was clean, but everything was very average. I think it was overpriced for what is offered.Genuine Expedia guest review
It was very nice. The breakfast was much better than some. I would happily stay there again if I ever go back to Arlington.Genuine Expedia guest review
The hotel had trash and debree on the outside, in front on walkways and parking lot The mattress had human body fluid on it as well as the mattress cover. There were mildew and dirt in the coner of the bathtub and bathroom.The front desk personell attempted to exchange rooms for us but all the rooms they should us were in the same condition.Genuine Expedia guest review
Good location, very nice roomsGenuine Hotels.com guest review
Friendly desk personnel, accomodating to pet needs. Breakfast exceeded expectations. Would stay again.Genuine Hotels.com guest review
Hotel was fine for the price - nothing good or badGenuine Expedia guest review
Functional and cannot select next door neighbors.Genuine Hotels.com guest review
"Great hotel - clean and friendly staff!"
Our recent experience was just perfect! The hotel has been recently renovated and was very nice and clean. The breakfast was just enough to jump start our day and the staff were there to answer every request. The manager was very friendly and pleasant! We highly recommend this hotel! Thanks for a fun "stay-cation".!!
"Do not stay here!"
06/26/14 Larry R League City, TX, United States
Poor service as my request for a ground floor room was not met. The A/C controls were not working at all. The bathroom door had a mirror ripped off and a hole in the door. the room was not very clean, The vent fan in the bathroom was louder than the television. The room remodel was unfinished. The breakfast was next to nothing.
06/26/14 Lesleigh Z Canyon, United States
We have stayed at this hotel several times. The location is perfect for us, and the price is really great! We will continue to stay at this hotel when we come to Dallas/Ft. Worth area, as we come at least once a year, and have found no better hotel than this. They are in the processing of remodeling, and on this most recent stay, you could tell, but the remodel they have completed so far is really nice. Once it is all completed, I think it is going to be great!
I was not aware that this facility was being re-modeled. There was nothing on the website that would tell you this. My room had been recently renovated. It was clean, the AC worked, the TV worked, the Wi Fi worked. There were a number of areas in my room where they needed to come back in and touch up their work. Nicks in the wall, trim not secure and pulling away. There was no hair dryer in the room. The exterior of the building around my room was paint splattered and could do with some TLC. The rooms are either side of mine were under construction and would have left me feeling very uneasy if I would have been there during the day when they were working on them. I did not see if the pool or whirlpool were available and left to early to get any breakfast. This style of motel where each room has an exterior entrance has it's own challenges. I would normally not want a ground level room and the reception area was dark and locked after hours. I had to check out early to catch an early flight and had to knock on the door to get the night clerks attention.
"Despite re-modeling, we liked the motel and the staff."
06/18/14 Kathleen J Tallahassee, United States
Even though they were still re-modeling and we had a few things not quite finished in our room, the staff of this motel----especially the manager, was friendly and helpful. We had an enjoyable stay at this establishment. We would stay there again.
"Road Trip for Colorado"
06/09/14 Larry W san antonio, United States
The location was excellent with good parking. Breakfast was good. Fitness center was okay. You can not beat the location. Facilities are a little worn but the location made up for it. The pool was questionable and the whirl-pool was definitely a not, but the staff was very helpful .
04/25/14 Lauren A Watson, Louisiana
This would have been the 3rd time staying at this hotel. We traveled from Baton Rouge, LA to Arlington to attend karate seminars at a local karate school very near this hotel. The first time we stayed here we were placed in an upstairs corner room. The room appeared somewhat clean, but the bathroom door was broken and the pull out sofa was also broken. The second time we stayed here we stayed in a similar room but on the bottom floor. In the room next to us, people had the door and window smoking and they were sitting around with several bottles of liqour and smoking heavily in the hotel room. From my knowledge this is supposed to be a non smoking hotel and we could smell the cigarettes from inside our hotel room. We called the front desk, but to my knowledge nothing was done because this behavior went on all night. The last and final time we "attempted" to stay at this hotel was 4/12/14. We drove in late from Louisiana arriving in Texas around 1:00am. Needless to say we were exhausted. When we arrived, the hotel was under extreme construction. No where on the best western site did it say anything about renovations taking place at the hotel. It took almost 25 minutes for the clerk to even acknowledge my boyfriend standing at the counter because he was on the phone. When he finally did, the room key was given to us and we walked up to our room. The smell of smoke instantly hit us when we openend the door. My boyfriend has asthma and is allergic to cigarette smoke. We called down to the front desk and we were told to come back down (up and down stairs) and that we would be moved to another room. So we came down and he went back and forth with someone on the phone about what room to put us in. After it a room was decided on he gave us the key. Back around the hotel and up the stairs again we entered the 2nd room. THE ROOM WAS A MESS & LOOKED LIKE SOMEONE WAS STAYING IN IT! There were towels everywhere and the beds were unmade. Understandably upset we walked back down to the receptionist (In the middle of the night mind you) and told the receptionist that the room was dirty, beds unmade, and towels everywhere... His response, "was it bad?" Are you kidding me!?! It's irrelivant how bad it was. Someone was or had recently stayed in that room and it had not been cleaned. At this point we were furious and demanded a refund. We were told that a refund could not be done in the middle of the night and would have to be done the next day. We asked the receptionist to give us something in writing with his name and the date on it. The icing on the cake... He couldn't even spell my boyfriend's last name correctly.... It's Kennedy! NEVER AGAIN BEST WESTERN! THIS HOTEL NEEDS SOME SERIOUS HELP!
04/20/14 Mary J Lumberton, Texas
Hotel is undergoing renovations. Our room seems liked it was half renovated. We had a broken toilet seat and door stopper. We had no table or desk to place our items on. We had to use the ironing board as a table. The breakfast left something to be desired. I had to unplug the microwave in order to plug in the toaster. I will miss this one next time I am in town.
04/13/14 J K Austin, Texas
The beds are nice and comfortable. This is a good place to stay if you are looking for a place just to sleep. Don't accept this place to be a super fancy place to stay. It is just your basic place that after a long day of what ever you can go and take a good shower and have a good bed to sleep on. But bring your own pillow. As the pillows can be lumpy and too soft.
"Final Four Trip"
04/09/14 Kirk R Olathe KS, United States
Good value. Very close to ATT Stadium and Ranger Park. Lots of restaurants and shopping nearby. As of April 2014 hotel is undergoing a significant remodeling activity. As a result business center and fitness room were not available. Also impacted overall appearance. Nonetheless, our room was clean and comfortable. The hotel staff were friendly and helpful. Would likely stay there again if coming to an event at either of the stadiums.
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