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Best Western Heritage Inn - Benicia 38.05951, -122.14871
1955 E 2nd St, Benicia, CA, 94510 United States
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Guest review summary
- 4.3 Average rating: All Trip Types
- 92% Recommended
- 12 Reviews
- 4.3 Hotel Service
- 4.6 Room Comfort
- 4.6 Hotel Condition
- 4.5 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (12) | 4.3 |
| Business | (2) | 4.5 |
| Romance | (0) | 0 |
| Family | (3) | 4.3 |
| With Friends | (0) | 0 |
| All Others | (7) | 4.3 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Coffee in lobby
- Complimentary newspapers in lobby
- Internet access in public areas - high speed
- Laundry facilities
- Multilingual staff
- Parking (free)
- Porter/bellhop
- Safe-deposit box - front desk
- Self parking
- Spa tub
Business & Event
- 24-hour front desk
- Banquet facilities
- Business center
- Business services
- Conference room(s)
- Dry cleaning/laundry service
- Meeting rooms (small groups)
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary toiletries
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Desk
- Dial-up Internet access (complimentary)
- Direct-dial phone
- Electronic/magnetic keys
- Ergonomic chair
- Extra towels/bedding in room
- Free local calls
- Hair dryer
- High-speed Internet access
- Housekeeping
- Internet access (complimentary)
- Iron/ironing board
- Microwave
- Premium bedding
- Premium television channel(s)
- Refrigerator
- Sewing kit
- Shower/tub combination
- Smoking permitted
- Speakerphone
- Turndown service
- Voice mail
- Wake-up calls
- Window opens
- Wired high-speed Internet access (complimentary)
- Wireless high-speed Internet access (complimentary)
General
- Air-conditioned public areas;
- Elevator/lift;
- Number of floors: 3;
- Number of rooms: 100;
- Swimming pool - outdoor
| Check-in time is | 3 PM |
| Check-out time is | 11 AM |
| Pet fee charged at hotel/condo | |
| Small pets only |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Guestrooms Guestrooms
Everest Migration
All rooms include All rooms include
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary toiletries
- Complimentary weekday newspaper
- Cribs (infant beds) available
- Desk
- Dial-up Internet access (complimentary)
- Direct-dial phone
- Electronic/magnetic keys
- Ergonomic chair
- Extra towels/bedding in room
- Free local calls
- Hair dryer
- High-speed Internet access
- Housekeeping
- Internet access (complimentary)
- Iron/ironing board
- Microwave
- Premium bedding
- Premium television channel(s)
- Refrigerator
- Sewing kit
- Shower/tub combination
- Smoking permitted
- Speakerphone
- Turndown service
- Voice mail
- Wake-up calls
- Window opens
- Wired high-speed Internet access (complimentary)
- Wireless high-speed Internet access (complimentary)
Standard Two Queen
Two queen beds. Complimentary high-speed Internet access and local calls under 30 minutes. Cable TV with HBO. Coffee/tea maker, compact refrigerator.
All rooms include Accessibility featuresTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Pets: US$ 25
Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
0.5 - 1.0 mi
- Downtown Benicia - 1400 yards
1.0 - 3.0 mi
- Martinez Amtrak Station - 2.9 miles
- Downtown Martinez - 3.0 miles
3.0+ mi
- Downtown Vallejo - 6.5 miles
- Six Flags Discovery Kingdom - 7.2 miles
- Concord Buchanan Field (CCR) - 7.3 miles
- Sun Valley Mall - 7.9 miles
- Waterworld California - 8.0 miles
- Downtown Concord - 8.4 miles
- Downtown Pleasant Hill - 9.2 miles
- Downtown American Canyon - 9.3 miles
- Napa Valley Airport (APC) - 13 miles
- Novato Gnoss Field (NOT) - 23 miles
- Sausalito Commodore Center Heliport (JMC) - 23 miles
- Oakland Convention Center Heliport (JCE) - 24 miles
- San Francisco China Basin Heliport (JCC) - 24 miles
- Oakland Intl. Airport (OAK) - 24 miles
- Livermore Municipal (LVK) - 31 miles
- San Francisco Intl. Airport (SFO) - 33 miles
- Sacramento Executive Airport (SAC) - 47 miles
- Santa Rosa Sonoma County Airport (STS) - 47 miles
- Norman Y. Mineta San Jose Intl. Airport (SJC) - 49 miles
Reviews
Filter by:
-
All (12)
- Recommended (11)
- Not recommended (1)
"Good value for the price"
Reviewed by a Hotels.com guest on Oct 25, 2009
We looked for a hotel that was in the Benicia area and were satisfied with the location. My only complaint with this hotel was the service that we received when we checked in. I think the woman who checked us in had to be new. She took too long in checking us in and then forgot to give me my credit card back. Then when I returned home, I realized that she had charged my credit card when I had already paid for the room in advance thru hotels.com. I called the manager at the hotel and was treated very well and she credited my card.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Overall what I expected"
Reviewed by a Hotels.com guest on Oct 21, 2009
I stopped by Benicia overnight on my way from Sacramento to San Francisco, to break up the drive, just needed a place to sleep, not too fancy/expensive. Staff was friendly, room was clean and comfortable, included continental breakfast was standard fare. My only negative was that the hallways smelled a bit, like a stale smoking room (I'm not a smoker so I notice smells a lot). Once I got into my room however, I wasn't bothered by it, so it's not really a big deal, just a small but somewhat smelly issue.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by a Hotels.com guest on Sep 22, 2009
As this was the only hotel in town I was a little concerned about the quality but I have to say I was very impressed. The hotel staff were very friendly. The room was not only clean and attractive but very comfortable. The only issue I ran into was the tv remote, my fault for not reading the instructions posted. I would definitely recommend this hotel.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 22, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 8, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 3.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 1, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Dec 26, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Pretty Darn Good"
Reviewed by Alex of Rohnert Park on May 31, 2008
I like how the free continental breakfast starts early at 5:30am and how during the middle of the week (Tuesday, Wednesday, Thursday), the hotel serves free dinner. Having a microwave and a refrigerater in the room is also nice. I wish they had pay-per-view movies and a fitness center, that would have made it perfect.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Outstanding Hotel."
Reviewed by Keith of Los Angeles on Apr 3, 2008
A little off the beaten path, but if Benicia is where you want to be, this is a great place to stay. Clean and comfortable. Did I say CLEAN. Loved the staff and the free meals. I saved a lot of money on food. I can't wait to visit again. The free internet access was cool also,not to mention the refridgerator and microwave.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Depressing"
Reviewed by Bob of Cleveland, OH on Feb 7, 2008
This place needs a complete make-over. The carpeting, the walls, the bedspreads, the upholstery on the furniture - everything was done in muddy, depressing earth tones. The place just felt tired. The housekeeping staff wasn't very good either. They didn't clean my room one day and the next day left me with one damp bath towel. On the upside, the pillows were great (a pet peeve of mine) and the towels were very nice. The continental breakfast was good too. It was a relatively inexpensive place to stay - and looked it.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 2.0 Room Cleanliness
Reviewed by a Hotels.com guest on Feb 1, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Very nice Hotel"
Reviewed by Vicki Ramos of Carson City on Aug 29, 2007
My family and I really enjoyed out over night stay at this hotel. The room was clean and comfortable, not fancy but good. There was a microwave and refriderater provided, and a coffee maker with creamer etc. provided also. The continental breakfast was wonderful! And the front desk employees were very pleasant and helpful.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews