Quality Inn - Mystic

The continental breakfast service wasn't what I espected the person in charge didn't assist us and some of the machine was out of service So did I enjoy breakfast NO!! Definitely NEED imporovement.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great very clean and comfortable slept in and missed breakfast. Would stay again.

Genuine Hotels.com guest review

The lobby was nice. Check in was pretty easy and the desk staff was pleasant. After arriving in the room someone from the front desk called to make sure our room was ok. The face plate on the heater was falling off and the knob was not aligned correctly so it made it had to turn on and off the heat. The room was fairly large, bed was comfortable, plenty […] of places to put your stuff. The shower was nice, it has a multi function head. There was no trashcan in the room at all. They do offer a continental breakfast, the first morning(a Thursday) they had a selection of bagels, breads, mini muffins, whole fruit, and waffles. They had very little of only one kind of cereal. No butter but plenty of cream cheese and a little peanut butter. Coffee, tea, juice were all offered. The second morning they had all the same except they added two kinds of jelly, both kinds of peanut butter, 3 kinds of cereal but the waffle maker was not working. The pool was very warm and the sauna was nice as well. Overall it was a nice stay. Read more

Genuine Hotels.com guest review

Hotel was clean and decent. We had to change rooms because there was water all over the bathroom but they handled that fine. The "BREAKFAST" was ridiculous. No cream for coffees. No juice, fruit, etc. Just a couple of cereals and wrapped donuts.

Genuine Hotels.com guest review

It was perfect for what we wanted, just a place to crash after a day of sight seeing. It was less then a few minutes from the aquarium and seaport plus the food was amazing at La Luna (the attached resturant). Will use them again.

Genuine Hotels.com guest review

Would stay there again in a minute. Hotel is old but rooms are clean and comfy. Pool is great. Staff is fantastic. No complaints

Genuine Hotels.com guest review

Very close to the sites...but I would look for another hotel next time. Can deal with everything except for the lack of courtesy by the hotel staff.

Genuine Hotels.com guest review

The hotel was rather old and outdated but you get what you paid for. A no frills hotel/motel at a reasonable cost. Some plusses: the hotel claimed to be non-smoking throughout, the standard king room was rather large, and the proximity to Mystic Aquarium and Mystic Seaport was ideal. Some negatives: very outdated decor, bathroom curtain had mold at […] the bottom, bathroom sink had rust around the handles, mattress was very soft, television was still one of those bulky types, treadmill was broken (but someone had duct taped the belt as an attempt to fix it, full breakfast that was told to me over the phone when booking it was a bare bones continental breakfast, the juice machines were not working, cups were scarce, and the waffle mix (everyone looks forward to waffles at these places) was watery. Once again, you get what you pay for. Read more

Genuine Hotels.com guest review

The hotel is getting some maintenance work done, but it did not affect us at all. The pool had no towels and the desk manager insisted the outside door be left open which made the pool "room" chilly. Later in the day there was a woman working at the desk that was wearing a see through lace shirt, no bra. Not very appropriate for a family hotel. Other […] than those two issues the stay was enjoyable. Read more

Genuine Hotels.com guest review

Rooms are very spacious with two queen beds. Hotel was busy, but rooms were quiet. Great deal for the price as it deserves a higher rating. It is not a 4 star hotel, but it is a nice convenient place to stay with free newspaper and continental breakfast. Temperature in room was comfortable. Shower could have been a bit warmer. Very odd that when I wanted […] to stay an extra night that they had me book again through Hotels.com Read more

Genuine Hotels.com guest review

Confrontable

Genuine Hotels.com guest review

Clean room, friendly staff, nice late-night bar. Breakfast buffet is just bagels, donuts, coffee, juice, fruit, cereal; but hey it's free. Only real complaint is that the wifi did not work. Overall a tremendous bang for the buck.

Genuine Hotels.com guest review

Great hotel and can't bit the price.Close to everything.Clean room. Confortable bed. Great indoor pool. Microwave and fridge. Breakfast was excellent. If I had to say something not so good I think, it would be the hot water in the bathroom. It takes about 6 minutes to get warm enough to take a shower. If you like super hot water, forget it, won't happen. […] Other than that nothing to complain. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel looks a little outdated & dumpy, but the room was a good size and was clean. Towels were kind of tiny, and the only real complaint I had was the lack of hot water. The guy at the desks explanation was subpar, but what can you do on an overnight stay.

Genuine Hotels.com guest review

Great location, 12 minutes from Foxwoods, but I will never stay here again and am extremely leery of ever staying at any other Quality Inn. The place was dirty and rundown, I understand they were under renovation, but the place smelled bad, we were afraid to use the shower or even walk on the carpet without shoes on. And to top it all off the fire alarm […] was set off by some guests smoking in their room at 2:00 in the morning. Read more

Genuine Hotels.com guest review

I enjoyed everything about my stay at quality inn. The employees are so welcoming and very nice. I have nothing to say about the room except that it was worth the money that we spend every penny.

Genuine Hotels.com guest review

Our room was next to a graveyard scene. How can this hotel be 2 1/2 star? Hotel looked sketchy and dark, there was only lamp in the room. no phone to dial out, outdated tv. bathroom was clean, sheets and pillows were clean. Could have stayed at comfort inn down the street and gotten a better quality. Also the guy that the check in is not professional, […] made unecessary jokes. Read more

Genuine Hotels.com guest review

The room was clean, the pool was fun, toddler loved it. Manager was very unprofessional. While dealing with customer on the phone, was rolling eyes for me to see and making comments that I could hear while I was waiting to be checked in. Employee checking me in was trying to maintain professionalism, but difficult with the behavior of a manager (she […] seemed embarrassed). I later witnessed him being very rude/disrespectful to the cleaning staff. The next day he was also rude to other customers in the lobby. Thankful I did not have to experience this first hand, but second hand was also unpleasant and I could only hope I didn't have any issues so that I could avoid dealing with him because I did not know what he would say or do behind my back. He is in the wrong profession and is in need of a "how to treat your customers and staff" training course. He definitely should not be a manager. Read more

Genuine Hotels.com guest review

This is the worst hotel in the area. If you like cold showers....book your stay. Ugh!

Genuine Hotels.com guest review

We were not happy at all our tv only had 14 channels no hbo as advertised also they tried to hide the fact that we were to get 15 per cent off the restaurant on site the people who worked behide the checking were not pleasant at all do not recommend this motel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed one night just to go to Foxwoods. For the price it was just what I was looking for. It was a bit run down but that's what you get when you stay somewhere cheap. Perfect if you just want a place to sleep with free breakfast.

Genuine Hotels.com guest review

Check in was great, however the front desk receptionist didn't know much about the area. Went out for a bit and returned to police cars surrounding the lobby and large groups of people arguing in the hallway. checking out, there was another woman complaining about noise all night - also no hot water in the bathroom.

Genuine Hotels.com guest review

We had planned on staying three nights at the hotel. We checked out after the first night. We brought our kids there to relax and enjoy swimming in the pool. When we got to our room,the windows were dirty,the sink was rusty and the doors were scratched and damaged. The pool had no towels. We were unable to get any even after repeated requests. There […] was trash falling out of overfilled trashcans. The cigarrette ashtrays outside were overfilled and smelled terrible. We were not even able to eat breakfast the next day. The so called continental breakfast had half a container of dry cereal and a few bagels still in bags. There was no butter, milk, or cream cheese. When we asked for butter and milk, the owner was called and informed us that there wasn't any. The juice machine was also out of order. The pool area was littered with beer bottles and newspapers. There was Wendy's garbage sitting on the table in the conference room from the time we checked in until we left the next day. The only positive thing about our stay was that we could cancel the next two nights for free. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The accommodations were fine for the price we paid. There was a loose screen in the window which banged in the wind all night. Otherwise the hotel was quiet, room was clean and employees were friendly. The bad part was the continental breakfast. It was very cold in the room and dirty. No one came in to replenish any food. All the beverage machines dripped […] all over. There were no coffee cups available. My sister went to get some out of the lobby. We went to Friendly's down the street. Also there was a menu posted outside the in hotel restaurant, it was not even for that restaurant. The restaurant is an expensive italian restaurant, not even close to the menu in the window. The waiter had no idea what we were talking about when we got the real menu for the Luna. We left and went to the local diner. Read more

Genuine Hotels.com guest review

Hotel could use some interior renovating.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We got there at 7pm, checking was scheduled after 3pm, however our room was not ready until 8:30 pm. The hotel is very run down and in poor condition.

Genuine Hotels.com guest review

Nice place to stay, great value. with a few more upgrades this will be a top-notch hotel. I would recommend this is a place to stay service was great and I would say there again. Very friendly staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was clean. Not fancy but can't beat the price. Only problem was there was no hot water. Not sure it was the hotel's fault though because they just got 36in of snow and most of the area had no power.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had called the front desk to state that we were going to check in after midnight. When we got , there we had found out that they gave away our king size bed and gave us the 2 double full sized beds. Since nobody noted it in the computer that we had previously called they gave away our room. The hotel does not have any elevator, so if you have luggage […] be prepared to bring them up the stairs. When we got to our room, the heater barely worked and it took forever for the hot water to come on.Also, their continental breakfast only includes: bagels, English muffin, coffee and juice...and no utensils. Read more

Genuine Hotels.com guest review

The check was excellent, the gentleman at the desk was extremely professional, upbeat, and engaging. The room conditions were horrible, the heat did not work, the shower handle broke, the tissue holder fell out of the wall, it appeared that everything was just glued together.

Genuine Hotels.com guest review

Good hotel for the rate. Will stay again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

After reading some really bad reviews, i found this hotel to be a great place to spend the night. For a great price, the lobby was pleasant looking and smelling, receptionist very friendly and accomodating. Room was clean, beds were comfy, bathroom was clean. Lobby had coffee in the morning. We didn't use the attached Italian restaurant but were given […] a 15 percent off coupon if we did go there. I would definitely stay here again. Easy access on and off I95. Read more

Genuine Hotels.com guest review

hotel amenities are in very bad shape. pool not working, room not clean on weekend..very poor state...

Genuine Hotels.com guest review

This hotel is generally OK, not fancy and not slummy, just OK. Its close proximity to the casinos make it somewhat desireable, and the fact that Mystic is right there also help out. If you are on a budget and want to have a nice time, go for it.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Overall experience was quite nice. Room was clean and comfortable with microwave and fridge, hair dryer, nice large flat screen tv. For the price it couldn't be beat.

Genuine Expedia guest review

This hotel needs major upgrades. It used to be one of the better hotels in the area. I won't stay there again until it is remodeled.

Genuine Hotels.com guest review

It was a great hotel. Very clean and the beds were comfortable. The staff were so nice. If you walked by the desk they made sure to say Good morning or made sure you had whatever you needed.

Genuine Expedia guest review

I stayed at this hotel for 1 night visiting the town of Mystic, CT. The price was right for the convenience of location. The room was not the cleanest and there was no elevator to the second floor, which was annoying because I had a suitcase. The staff was helpful and friendly. Overall, it was what I was expecting.

Genuine Hotels.com guest review

Hotel was good enough for the money. Quick sleep over while on my way to pick up my son from school for a holiday weekend. Cold water faucet for the sink did not work. The shower wasn't draining properly. Continental breakfast was coffee, bread, and bagels.

Genuine Hotels.com guest review