"Price was right"
We had a good time.Genuine Hotels.com guest review
We have friends that live in the Cottonwood area and wanted to stay nearby. The hotel was close to local attractions and easy to get to. We enjoyed our stay. The pool and hot tub were close for maintenance when we were there. The breakfast was good but the dining area is really small. The desk clerks were very helpful. Great stay otherwise.Genuine Hotels.com guest review
"Nice place to stay."
Convenient location to the Verde Canyon Train ride, Old Town Cottonwood, other points of interest in the area and to restaurants. Worked out perfect for us as we had driven from Phoenix to ride the train and wanted a nice place convenient to the train and to restaurants and it was easy to find.Genuine Expedia guest review
The bathtub was dirty. The television had lines in it. We tried to check in early, they said there were no rooms available. When we came back 15 minutes before checkin time, they still wouldn't give us a room. At 3:00, they finally started to check people in. By then we had to wait in line. We like best western in other areas in Arizona, but we won't […] ever stay at the one in cottonwood again. Read moreGenuine Hotels.com guest review
"so so service, great location."
I wish I could give this hotel better reviews. the woman who is attending the breakfast area was fantastic. at check in the night desk agent Pilar was great. Kind, helpful, smiley informative. But after i checked out , and went back to retrieve my sons blanket that he had left in a chair in our room.... even though I was there before several others […] came in she assisted the n ew paying customers instead of myself. We waited 45 mins (5 year old boys.... Need their car blankets!) For her to tell me she couldn't reach any of the house keepers on the phone... and there was nothing in the computer about a left item. So there was nothing she could do, because het lobby was full. I took my son in tears back home to tucson. additionally my other comment is about the hot tub/pool. it should be noted on the website that the pool or hot tub is not open. when we arrived we were told that neither 1 opened until March first. our room was clean.... but smelled rather musty. Great to have a fridge in the room! I was checking out this hotel while doing some research for my upcoming wedding. the location is good for travelers in the area, I just wish the customer service has been is good when we were departing as it was when we arrived. I understand the importance of taking care of your customers. I also understand first come first served..... I guess they dont. certainly my son doesn't understand anything except they have a blanket of his and didn't want to helo get it back Read moreGenuine Hotels.com guest review
"Very quiet hotel"
We enjoyed our stay at this property. Property was sold out, but we could not hear any guests in any of the rooms around us which is something we strive for in a hotel. Breakfast was good but crowded on a Saturday morning. Our friends had issues with lack of hot water in the morning, but we did not.Genuine Hotels.com guest review
"Not bad. Clean. Pack your own pillow."
There are not a lot of options in Cottonwood. This hotel is about what you'd expect for the price. Clean, the bed is comfortable, they do offer breakfast. Never had a problem with the room being ready. Conveniently located next to a fairly decent (and inexpensive) Mexican restaurant. My one complaint (and what has driven me to explore other options) […] is the pillows are horrendous. Worst I've ever run across. Hard, almost unusable...and square, which is just odd. It's a standard, middle of the road, functional place to sleep otherwise. Read moreGenuine Expedia guest review
"Tuzigoot,Montezumas Well and Castle,Sedona, Petrog"
Hot breakfast was awesome!Genuine Hotels.com guest review
"Not worth it for the amenities"
The bed was the best! Everything else, it was not worth the money. Pool was closed; spa was closed; breakfast was ok; the door on the room was not secure; the bathroom light was out, no switch; heater took a long time to heat the room; walls were thin-noisy. We've stayed at better hotels for this price! Won't be staying here again!!Genuine Hotels.com guest review
The person who welcomed us was a bit rude and impatient. The wireless internet was not working. There was no internet at the business center.Genuine Hotels.com guest review
"Visiting friends - perfect for an overnight stay"
My husband and I stayed here overnight on Thanksgiving Eve (2012) while visiting friends on our way across the country for a move. The motel was clean, new-looking and quiet. All we needed was a good night's sleep. It also had a laundromat on site which was great, although the machines were very old. We didn't try the breakfast so I can't comment on […] that, but overall we were very satisfied with our stay. Read moreGenuine Hotels.com guest review
Located on major intersection. Good breakfast included. Fine family Mexican restaurant on same property, Staff friendly and helpful.Genuine Hotels.com guest review
"great hotel and good price!"
Nice updated Best Western located near resturants and gas station. nice breakfast area and decent food selection (only oatmeal packets not "real" oatmeal). no gym and it was winter so pool closed. the room was clean and had coffee pot, fridge and lots of towels. nice area to walk from to eat or stretch your legs. "randalls" restuarant just down the […] "main" road a block was great food and service! Read moreGenuine Expedia guest review
"Surcharge added to credit card"
This was an older facility. Towels were clean and adequate. The management added a $20 surcharge to a credit card or a $50 dollar cash deposit was required for "incidentals". The breakfast offered was less than average. My wife had to removed the bacon from her mouth, it was that distasteful. I decided not to eat there. We checked out and ate elsw […] here. Read moreGenuine Expedia guest review
"Convenient location in valley"
Centrally located to Jerome, Prescott, and Sedona. Personnel at hotel friendly and helpful. Room comfortable. Close to restaurants.Genuine Hotels.com guest review
"Good alternative to Sedona overpriced stay"
Clean, good breakfast, 17 mi to Sedona. The hotel was as you expect from Best Western.Genuine Expedia guest review
"Great mid-point stop between Mesa & Grand Canyon"
Rooms were clean, very easy to find, a lot of variety for breakfast.Genuine Hotels.com guest review
"Great People, Needs Small Upgrade."
This hotel/motel is a typical 1970s/1980s construction. The beds were nice, as were the showers (no issue with hot water running out, and the water-flow was nice). The staff is very nice and helpful. The downside is that the ac/heater is LOUD, and the WiFi are located inside some rooms, so when the room's resident thinks they need to plug something […] in more than they need WiFi, you lose your connection and have to go the lobby to get online (unless you're in the building attached to the office -- rooms 101-112/201-212. The breakfast also needs to drop the pre-prepped cheese omelets (only cheese) and either go with just scrambled eggs, or allow the attendant to make omelets to order. It's very close to Sanoma. All-in-all, though, it's well-worth the price. Read moreGenuine Hotels.com guest review
"OK for a clean bed and a hot shower."
We couldn't get the heater to work properly. We were and down all night attempting to regulate it. Finally, we just turned it off. The room was clean enough and had plenty of hot water to shower in the morning. The check in clerk was on the phone and barely recognized we were there. Just enough to get my name, printed a document to sign and handed me […] my key while still talking on. Read moreGenuine Expedia guest review
The hotel was okay, worth what we paid, but the service was awesome! The breakfast was delish and the lady who served it was fantastic!Genuine Hotels.com guest review
"Disappointed in Best Western"
Check in was an eye-opener with a very "loud" receptionist who was upset at the time with a lack of repair on a locked door, and the room guests were locked out of their room. She wasn't rude to us, but not very attentive either. Didn't look like the sidewalks had been swept in a long time...and there was an unpleasant odor in the lobby area. Room was […] "clean" but tub was stained and I was wishing that I had remembered flip flops to wear...very minimal towels, and smallish pillows too on the bed. Carpet needs cleaning or replacing...Food for breakfast was tasty. Read moreGenuine Expedia guest review
"Great Stay in Cottonwood"
We had a great experience staying at the Best Western in Cottonwood. The staff was friendly and the room was clean...and the location was fantastic!Genuine Hotels.com guest review
"Strangers in the night"
The hotel was ok, but just as my wife and I were just about to fall asleep, another couple burts open our door only to be stopped by the security latch. Seems the desk clerk gave them our room key instead of the key two rooms down. When confronted the desk clerk didn't think it was any big deal and she told me that she straighten it all out. Yes she […] did, because she canceled the room key and also canceled our keys. So when Ii went for coffee in the morning I couldn't get back in and had to wake my wife. Read moreGenuine Hotels.com guest review
"Close enough to N Main St"
First impression..... the girl at check in. Very friendly and helpful. The room was okay. Could use some updating. The pillows were awful. Each bed had four and they were square and reminded me more of sofa throw pillows than bed pillows. The light in the bathroom was weird. It wasn't very bright but the longer I sat there, the brighter it got. All […] in all, we needed the room to sleep and we slept. We would stay there again but I would bring my own pillow next time. Read moreGenuine Hotels.com guest review
Excellent stay! Enjoy our trip very much. Great breakfast at the hotel. And highly recomend the mexican restaurant next to it, plaza bonita!Genuine Hotels.com guest review
"Convenient and comfortable"
No elevators so request a ground floor if you have lots of luggage. Nice views from the back building. Restaurants are walking distance.Genuine Hotels.com guest review
"Thin walls between rooms, very noisy"
The hotel was great but the walls are thin, the people next door were screaming and yelling from 10.00pm till 3:00 am I called the office twice about it. I had 2 small children with me 4 and 5 yrs, with a big day at "out of Africa " none of could go to sleep and we had to drive back to Tucson the next day. Pretty scary driving being tired.Genuine Expedia guest review
"Clean, Good Price, Goof Value"
Great value. Nothing too fancy from the outside but the rooms were large and clean. I would definitely go back to this hotel if I was traveling back to the area.Genuine Expedia guest review
"Great location near Verde Canyon Railroad"
The bed was great, big and firm like I like it. The water pressure was good and the room was clean. We enjoyed the spa a lot. The TV reception has issues. Fuzzy and snowy for the most part. PPS was the only clear channel. Other than the TV thing, this is a great hotel.Genuine Hotels.com guest review
"A great find!"
This was a wonderful place. We where doing a two day raod trip to Prescott, Jerome and Sedona. Clean friendly and a great location.Genuine Hotels.com guest review
The hotel met our needs. The reception staff was very friendly and make a good recommendation to a nearby restaurant for dinner.Genuine Hotels.com guest review
Large stain on carpet near front door. Bathroom floor needed additional mopping.Genuine Expedia guest review
"Not the choice I would make again"
Every day starting with check in there were problems. Staff was not friendly and made you feel as if they did not care if you were there or not. Everyday we had to request shampoo or tissues, etc, They provided breakfast but the food was cold and had no taste. We went to other restaurants instead. We won't stay there again and it gives Best Western […] a bad name, Read moreGenuine Hotels.com guest review
"Close to family members"
We enjoyed our stay as it was close to where our family lives and our stay was comfortable. However, we did not have a roll in shower for my disabled husband and it was too dangerous for me to try to put him in the tub, there for I had to give him sponge baths while there. The breakfast was very nice and the room was very clean.Genuine Hotels.com guest review
"Stay was sufficient"
We have stayed at the Best Western before and like the location. So far it is a little better than another brand name lodging establishment nearby. Cottonwood's Old Town is really blooming and it would be nice to have some nicer, up-to-date lodging to look forward to as we visit the wineries at least 4 times a year. The Best Western could use a makeover; […] it is sufficient for a 1 night quick trip. Read moreGenuine Hotels.com guest review
"The waffles were delish!"
We enjoyed our stay. It was quiet, reasonably clean and moderately priced. We didn't have time to partake of many of the amenities (pool, spa) but were pleased with the breakfast. The waffles were delish!Genuine Hotels.com guest review
I always expect a little more from a Best Western. Our stay in the Cottonwood branch was nothing special. We were 2 hours early and even though rooms were ready the hotel seemed to have a policy of no early check ins, there were several groups in the lobby having the same issue. We eventually managed the early check in but it was a hassle. Our rooms […] were very clean, a pleasant suprise because the grounds were a little disappointing. Staff was kind and friendly. Read moreGenuine Hotels.com guest review
"Best Western- Cottonwood"
The staff were great and the breakfast was outstanding for a chain hotel. Very quiet roomon the second floor with a functionning air conditionner that wasn't too noisy!Genuine Hotels.com guest review
The stay was enjoyable as always. My wife and I have stayed at this location many times in the past.Genuine Hotels.com guest review
The desk people were very friendly and alot of fun. We rode the Verde Canyon Railroad Thursday the 20th.Your fine hotel was our home away from home. Kimberly and Brian were very good to us.Genuine Hotels.com guest review
"too tired to request a room change"
REQUESTED A NON-SMOKING ROOM and clearly it had been used for smoking. Very disappointed in that aspect. I could even smell it in she linens.Genuine Expedia guest review
Very accomodating to our needs for a bottom floor room due to disability which was not addressed during online reservation. Quiet, good location.Genuine Hotels.com guest review
"Typical Hotel Chain Experience"
The gentleman who checked us in was quite flustered/anxious. Gounds and rooms were pleasant. The alarm clock in our room went off at midnight. YIKES!Genuine Expedia guest review
i lake stay agen.Genuine Hotels.com guest review
"very nice we will visit this location again"
the best part of the location was the personel. very niceGenuine Hotels.com guest review
Best deal in town! Rooms were new, clean, and comfy. Staff very warm, and offered excellent service.Genuine Hotels.com guest review
If you are going to Cottonwood, consider staying at the Best Western. It is a super comfortable hotel at a reasonable price.Genuine Expedia guest review
staff tries hardGenuine Hotels.com guest review
"Nice comfortable room"
This hotel served our purpose.Genuine Hotels.com guest review
"Excellent alternative to pricey Sedona"
Large, spacious room. Very clean and conveniently located in Cottonwood, about 20 minutes south of Sedona. Excellent service, and an amazing hot breakfast. I was about to leave early on my road trip, and saw they had a full breakfast (bacon, eggs. oatmeal, waffles, juice, hard boiled eggs, toast, the list goes on) that I actually sat down and ate! It […] was a nice touch; plus a pool and hot tub to get refreshed. Will stay again. Read moreGenuine Hotels.com guest review
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