I went to visit family. The staff was very friendly. Also, checkout was quick and the hotel was fairly quiet.Genuine Hotels.com guest review
"Clean but noisy - don't get a room by the exit"
My son and I stayed 2 nights. Our room was closest to the door and the first night we heard people talking and yelling all night long because that is where they went to smoke. Our door to the room was very hard to shut and lock. Other than that, we had a clean room to stay and that is what matters to me. Just wish it was quieter. Pool looked nice but […] because we were there for a swim meet we didn't go in the hotels pool. Read moreGenuine Hotels.com guest review
"Goodbye Old Friend"
We have stayed here before. Each time the facilities are a bit older and appear more threadbare. The warmth of the staff is less sincere, the breakfast is less acceptable and less care has been taken with the hotel. I think this will be our last visit.Genuine Hotels.com guest review
our stay was nice, the Breakfast wasn't the best, the first morning (Sat.) we got down there at about 845am. and almost everything was out, the second morning (Sun) we got down there at 9 am and they were putting everything away. on a Sunday breakfast shouldn't close up at 9 am. other than that we would go back.Genuine Hotels.com guest review
"Attractive, homey Inn"
This was a very nice hotel. Grateful to others who recommended it. Our niece lives nearby and we hope others in our family will take advantage of this inn. It is open to dogs which we needed. Even the dog room was in good shape. It's a bit rough around the edges but clean, cute and what we needed.Genuine Expedia guest review
Took a long time to check in ..girl couldn't find reservation and then didn't know how to work computer . Room outdated spots on carpet and the hallway to room was dirtyGenuine Hotels.com guest review
"Incompetent staff, unclean room"
Took the front desk 45 minutes to figure out the check in process. We arrived at 11:30pm, one kid working counter, he found or reservation but couldn't process it to check us in. He also couldn't cancel it. We sat in the lobby for a full 45 minutes while he called 3 different managers for help. When we finally made it to our room, there was a spare […] mattress folded in half and stuck between a chair and the wall. Very bad experience. Read moreGenuine Expedia guest review
"Hotel Convenient to Airport"
Huge room. Great breakfast. Too much highway noise.Genuine Expedia guest review
Out dated hotel, good breakfast, the pool wasnt openGenuine Hotels.com guest review
"Decent, would stay there again."
Breakfast items were not monitored and refilled when empty. Everything else was as good as expected.Genuine Hotels.com guest review
Needed a hotel for my Aunts 90th Birthday party in holland.Go with hotel.com for all reservations. Great hotel,nice clean room,breakfast was good.only problem was the pillows very soft and uncomfortable.Genuine Hotels.com guest review
"good but not great."
Hotel is dated and the rooms are dark. Breakfast is above average.Genuine Hotels.com guest review
"In town for a wedding."
The staff was very friendly. However, our bathroom was not clean, floor and tub dirty.Genuine Hotels.com guest review
This is a very nice hotel with friendly staff. No onsite restaurant but a very nice breakfast and an excellent steakhouse/pub next door. Will definitely stay here on our next visit.Genuine Hotels.com guest review
"Convenient to YMCA"
We thought the beds were very comfortable. Jacuzzi was nice. Breakfast was adequate. The rooms could use some updating, but for the price, it was fine. Nice, quiet location.Genuine Expedia guest review
"One Night Stay"
The room was clean and the bed was comfortable. Nothing else in the room was OK. The tub was clogged, the phone or clock did not work. The television had the worst reception, I don't know if it was a bad connection or poor service provider. If I just need a place to sleep for one night this place might do.Genuine Hotels.com guest review
needed a hotel close to the university, the beds were very comfortable, lots of pillows, quiet, easy.Genuine Expedia guest review
"Overall a good hotel"
The hotel was clean and had a nice pool. The breakfast was decent. There was a faint odor when you walked in, but nothing overwhelming.Genuine Expedia guest review
My fiance and I stayed here Friday - Sunday. We chose Grandview because it was close to where we were going to run the Warrior Dash. Staff was pleasant and our rooms were great. For the price we paid for our stay I would definitely stay here again. The hotel is also close to a lot of great shops, and even a cute little brewery in town.Genuine Expedia guest review
Strong, spicy scent in room upon arrival. Nearly made me ill. Better after opening window & cracking the door for a while. Then could smell a musty odor that was previously covered by the spicy scent. No towels near pool/spa tub, had to go into front lobby dressed for the pool to get any, kind of uncomfortable.Genuine Hotels.com guest review
We weren't here long. Stayed the night after a concert and left in the morning. Place was relatively clean, beds were comfortable.Genuine Hotels.com guest review
The hotel and room were clean. The pool and hot tub were very nice.Genuine Hotels.com guest review
"Decent hotel for those on a budget."
I overlooked making a hotel reservation for a Holland Labor Day weekend until the Thursday before. The only rooms available in Holland went for $275 a night. So we ended up booking 20 minutes away in Grandville for $126 total per night. What did that buy? A comfortable bed in a clean room located in a dated Hotel. Also a good nights rest. The staff […] were neither friendly nor rude. The free breakfast was hot and adequate. Yes, the pool area was loud, evidently enjoyed much by others, and the steak house across the parking lot enjoyed by my wife and I. Read moreGenuine Expedia guest review
"Not the best"
Hotel was not the best, but didn't cost a lot. Air Conditioner didn't work in room. Heard constant drip from upper Air outside of window. Room was VERY humid. Linens were stained. On the up side, breakfast was nice with decent variety and a hot option available.Genuine Hotels.com guest review
"Would likely not stay again"
The hotel is dated and has become a home for construction workers, have stayed there twice, this was likely my last time. Television had terrible reception, Internet slow and sluggish, no where to sit outside, breakfast area no cleaned, coffee very weak, juice was watered down, do I need to go ob?Genuine Hotels.com guest review
"Looking for old ambiance."
Looking for quaint type place. Not it. Very disappointed.Genuine Hotels.com guest review
"Nice tub but..."
Well the bed was comfortable and the tub was nice but the duct tape on the floor and the really loud air conditioner made it less than prefect. Also, we had to go find someone to check us into our room when we got there.Genuine Hotels.com guest review
"Great place for a night"
My family of 3 stayed one night on our way up north. The room was nice, the beds extremely comfortable. The shower drained slowly and was on the small side, but fine for one night. The free breakfast was decent- Belgian waffles, eggs, sausage, plus continental type foods. We didn't have time anyway, but the pool was closed for maintenance. Something […] like that I'd like to know when booking. The staff was nice. There's not much close by, but it's right off the highway, which was very convenient. Read moreGenuine Hotels.com guest review
"Nice place, with friendly staff and clean"
No problems with stay, was able to easily get additional amenities such as towels and toiletries. Clean room, indoor pool, hot tub, pool table, air hockey, arcade room, and right next door to bowling, roller skating, and a steak house. In room refrigerator and a nice breakfast provided in the pool area. Not just donuts, and juice. They also supply yogurt, […] scrambled eggs, Canadian bacon, four types of cereal, oatmeal, three kinds of bread for toast, fresh fruit, peeled hard boiled eggs, Belgium waffles, bagles... Pretty decent too. Not sure what people are complaining about, if you've ever stayed in Chicago then you know how much you could pay to get half as much. Read moreGenuine Expedia guest review
"Two day stay"
This hotel has potential. Not there yet. Still gave pretty good ratings because of our perception they're trying.Genuine Expedia guest review
"Had to open the window due strong odor in the room"
This hotel is outdated. There was a very strong odor in the 1st room we had. A few used tissue papers were left in the bath room floor when we check in. After talking with the lady at front desk, she quickly resolved the problem and move us to the other room. Over all the service is good but we will definitely not come back again due to the hotel condition […] and cleanness issue. It seems like this hotel need to hire more people to maintain the facility. It was interesting that the lady work at front desk also had to work on the breakfast area. Read moreGenuine Hotels.com guest review
"Very accomodating to guests needs"
The staff was very accomodating regarding hotel services as well as when we needed to leave early due to an emergency at home. If we have the need again to stay in the area we won't hesitate to use Grandvillage Inn.Genuine Hotels.com guest review
Stayed for one night. The room was very hot and the thermostat on the wall did not work finally got the air conditioning unit to manually work despite the sticker that said use the wall control. The pillows were way too overstuffed had to sleep without a pillow or would have had a really stiff neck. The bed was equally uncomfortable. There were no pool […] towels by the pool you had to go to the front desk and ask for them yet there were no signs telling you were to get them. In the morning we had to go to the front desk to ask where the fitness room was and the help wasn't even really sure. It became quickly evident that none of the staff knows where the fitness room is because it was filthy. It smelled of old sweat, no towels, no disinfectant or wipes for the machines, one machine was out of order and garbage on the floor. The final straw was the supposed hot breakfast that is only served to 9:30 was very depleted and empty by 9:00am. The few items left were dried up and old. When checking out we asked to speak with a manager or at least have the best time to contact him, we were told he was maybe around that he comes and goes and not sure when he would be around. The desk staff did take my number and said she would have the manger call me, still no call to this point, not holding my breath. Would not recommend to anyone. The price for the area seems like a reasonable amount however with this experience it was truly way over priced.! Read moreGenuine Expedia guest review
"very dirty throughout"
Booked as a result of online description of service and breakfast and pictures of room and pool. Carpeting in hallways and room was filthy. We stayed first night thinking breakfast would make up for dirty carpet. Wrong. They were out of most items. Quality of food was poor and no one was in sight to refill. People were very unhappy. Will never stay […] there again. Read moreGenuine Hotels.com guest review
"Cheap and close to highways for sight seeing on La"
Breakfast was not good. Not kept clean by anyone the whole time. Messy tables etc. Coffee not good. Things not replenished. Ate only dry cereal and muffin.Genuine Hotels.com guest review
Area left a lot to be desired ... Not in the best part of town!!! Room was clean bed ok... Outside of building needs major overhaul. Maintenance around motel was horrible... Dirty kind of seedy. Left ASAP in the a.m.Genuine Hotels.com guest review
It was a nice hotel. Bathroom was older but the rooms were nice.Genuine Hotels.com guest review
"close to everywhere we needed to be"
the rooms were very clean and comfortable. the pool was nice for the kids to relax and swim. the morning breakfast was well set up and had numerous choices. we will definitly stay here again.Genuine Hotels.com guest review
Location was great. easy on and off. The breakfast buffet while similar to most was set up next to the pool so there was a lot of area to sit and relax and move around. Pool and hot tub were nice. There is not a lot at this exit but there was a nice steakhouse right next to the Inn (200 yard dash) with outdoor seating in view of hotel. Very good food […] and by showing your key card you get a discount. Read moreGenuine Expedia guest review
"Easy distance to the greater Grand Rapids area"
The hotel is tucked away in a very quiet corner of Grandville, right on the edge of Jamison. There's a great BBQ restaurant next door and on the other side, a bowling alley. I was nervous about noise. I shouldn't have been. The staff is fabulous and helpful, and the entire hotel is squeaky clean. I was so relieved. It's very close to the 196, so getting […] to Holland or Rockland or even Grand Haven and Muskeegon is really easy. The only reason I didn't give this experience five stars is that while I don't care that it hasn't been updated recently, I was bothered by the outlet near my bed. I'm not comfortable with wiggly outlets. That's such a minor issue, but it did make keeping my laptop plugged in a little squiffy. Additionally, the AC in the room had a regular "pop" to it--as if the plastic were expanding and contracting or possibly getting hit by a fan. About every 4 seconds... all. night. long. one night, so I got very little sleep that night. But, my hyper-sensitive hearing isn't their fault. So, I did bump it down to 4 stars for those two things only. Most people probably wouldn't hear the pops and not everyone works in bed until all hours with their laptop like I do. I'll be back. It was that convenient and nice of an experience. Read moreGenuine Hotels.com guest review
It was a descent hotel. Close to the interstate for easy access. Pool area and hot tub were very clean. Continental breakfast was pretty standard. No view or sites of anything to look at. It's your basic run of the mill hotel. King size bed was quite comfortable for a change though!Genuine Hotels.com guest review
"Things are run down"
We have stayed in the past, but things have gone downhill since our last visit. We most likely will not return. Sheets were dirty, light switch was broken, there were less towels than there were supposed to be, and the water tasted terrible. Also, the pool area was very very dark and the lights in the pool itself were turned off.Genuine Hotels.com guest review
"Friendly staff, fun games"
Although I booked 2 rooms through Hotels.com, only 1 was reserved when I arrived. They were able to accommodate us-thank goodness.Genuine Hotels.com guest review
"Great for a swimming granddaughter!!!!"
The beds were comfy and clean, breakfast in the a.m, good and right outside our poolside door! The pool was a winner, and the front desk staff most helpful. Our room was clean--and the only reason I didn't give it a '5'--housekeeping left a filthy rag on our dresser--and it didn't come from us!!! Although the hotel is a ways from restaurants, with a […] car it was not a problem, and it was only 10 minutes to DTN Grd. Rapids. We'd come again!! Read moreGenuine Hotels.com guest review
"Good location but limited facilities"
Very friendly staff tried to meet any request we made. Great location right off expressway made our daily trek to beach a bit shorter. Price was good, will pay a bit more in future for hotel with more updated facilities. Family agreed never felt quite comfortable in room.Genuine Expedia guest review
Quiet location and room; close (but not too close) to I139; great restaurant next door.Genuine Hotels.com guest review
Everything was very good , except that there was NO wifi avail.Genuine Expedia guest review
The hotel is very run down and the staff is unprofessional. There was no elevator and we were given a second floor rooms so had to lug our luggage up flight of stairs. The room phone did not work and the desk clerk said the room phones had been out for week and the manager was in Tennesse. The bathroom was terrible, the tub was scarred and the foors […] were filthy. The room walls were painted over cracks and holes. The 'free' WiFi didn't work in our room. When told there were no towels in either the pool or worout room, the clecks response was 'I know'. Had to ask 'Can we have a towel?' before we got one. There were children running the halls and yelling in the pool area till after 11 PM and, of course, we couldn't call the desk because the phone didn't work. The breakfast staff consisted of a skinny girl in short cutoff jean and a dirty tee shirt and she could seem to keep the coffe nor coffee cups supplied. We skipped the breakfast after the first morning. We booked for 3 nights and would have left after the first night but we were billed at check in for all 3 nights. We had to sign a waver that we would pay for any room damages and there was note with the towel count attached to bathroom mirror - very classy! I'm not very picky but I expect at least a quiet, clean room and competent, responsive staff when I'm pay $100 a night. Read moreGenuine Expedia guest review
"Nicest Place We Have Stayed At to Date"
Our experience in staying at The Grandvillage Inn was wonderful! Everything was nice and neat, including the attire of the front desk clerk. She was very helpful and a great asset to the hotel. The room was clean and completely stocked with towels, extra pillows, etc. We didn't have to ask for anything. The centrally located indoor courtyard is wonderful […] and a lovely place to have the free continental breakfast buffet set up. The breakfast was very nice and included hot foods (scrambled eggs, ham, waffles, oatmeal) in addition to the bagels, muffins, pastries, cereal, fruit, yogurt, juice, milk, coffee and tea. There is also a pool and hot tub, as well as game tables (air hockey, etc.) set up in the courtyard. And they have free WiFi throughout. This hotel offers a lot for a really great price. We come to Grand Rapids twice a year and we have already decided that the Grandvillage Inn will be our hotel of choice from now on. Read moreGenuine Hotels.com guest review
"Clean but lack of service"
We stayed at this hotel since it was close to Grand Valley where my daughter is considering attending. The room was clean and neat for the price. We had this ridiculous issue with the key for our room however. The key we were given would not open the door to the room after the first time. We went back and forth to the desk a minimum of 5 times each […] (we should have been swimming). The young woman at the desk did not know what to do. She did not know where the master key was. She had her hands on her head. Meanwhile, I am standing there in my swimsuit and coverup while guests are coming and going. We finally got into the room. Now I couldn't leave though. Needless, to say it was irritating. I went to the desk in the morning. The young afternoon attendant wrote nothing down. Doesn't the door need to be repaired???? I tell the manager about it and he gave me a whopping 10% off for a wasted night that was supposed to be relaxing. If my daughter does attend GVSU I won't be staying there again even with the good location. Read moreGenuine Hotels.com guest review
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