"half way point for get together with family"
Grand children loved the pool....we had poolside rooms! Breakfast was good....rooms nice and the young man at the desk was very, very nice!!! East to find....took advantage of the bowling close by as well.Genuine Hotels.com guest review
"Great for kids"
This hotel was a perfect half way stopping point for us between Chicago and Traverse City. I was traveling alone with 2 little ones and as soon as I started to unpack an employee greeted me right away with a luggage cart. The hotel seemed a bit dated but was clean. The set up around the pool and pool area was great. Plus there is a game room. Having […] a poolside room was totally worth it. My kids had a blast. Definitely will be back. Read moreGenuine Hotels.com guest review
We had a very good time. The location was great, near restaurants and many things for the kids to do. We had two rooms, in one of the rooms we found a dirty sock and a pair of shoes. The hot tub next to the pool was not working. Otherwise, it was a good stay!Genuine Hotels.com guest review
"Old and outdated"
The pool and game area were great, except for the hot tub not being hot. The facility is very old and outdated. The rooms were clean, but shabby looking with old, marked furniture.Genuine Hotels.com guest review
"problems with hotel"
found someone elses underwear in the room. hair dryer shorted out. Key cards had to be reactivated when returned from dinner. Poor TV channel selection and reception. Room on south side without dark curtains.Genuine Hotels.com guest review
Overall the hotel was comortable and clean, our room was adequate, the pool and hot tub area was nice and included game tables and a samll arcade and snack area. Breakfast was very nice and the staff was friendly. It was close to both the highway and the mall. We would definately stay again!Genuine Hotels.com guest review
"It was nice"
Very nice room and staff.Genuine Hotels.com guest review
Had a great night, Hotel staff was very friendly. Breakfast and pool area were very nice. The rooms were clean as well.Genuine Hotels.com guest review
"great swimming for the kids."
Nice set up for hanging out around the pool. General maint is falling behind, and it is falling apart. Looks like nothing has been done the last 3 years.Genuine Hotels.com guest review
Room was clean, hotel was nice - BREAKFAST not good, no plates, no cups or regular coffee. Eggs were little disks no gravy OR biscuits and toaster did not work very well. Hard to find parking spot.Genuine Hotels.com guest review
I was very disappointed to find out in the morning that they did not have hot breakfast as promised. They had old bananas and tangerines ,instant oatmeal and bad coffee. They told us at check in that breakfast would be served in the morning and then there was a sign apologizing and giving us names of restaurants in the area. One of the main reasons […] we chose this inn was because they were supposed to have hot breakfast. They should have given us food vouchers or a discount at least for the inconvenience. Read moreGenuine Hotels.com guest review
This was a great place to stay with kids - the pool was good, they had a few other things for them to do - video games and foosball - and since there were alot of kids, it felt comfortable to have yours enjoying themselves. Great Breakfast too!Genuine Hotels.com guest review
"One night leisure stay"
Room was a bit dated. Breakfast buffet could use a lot of work. The set up was not condusive to getting people through the line. I came down at 9am on Sunday - buffet closed at 9:30am. The food did not look appealing. They needed to refresh the hot food on a more regular basis. I ended up skipping breakfast.Genuine Hotels.com guest review
"nice hotel poor service"
We enjoyed the hotel and area but the hotel staff was lacking in customer service. ex. no one at front desk upon arrival had to wait, no one at front desk for check out had to wait, when handed keys to room no explaination of where the room was located or how to get there.Genuine Hotels.com guest review
Because my daughter had her dog with the family, they were put into a room designated 'pet friendly'. Since my wife & I wanted to be near them in the Inn, we took a room across the hall from my daughter, her husband & granddaughter. However, the room next to us, at the end of the hallway, was a mechanical room of some sort that had a loud compressor […] which came on several times during the early morning hours. It woke me up every time. So if you stay at the Grandvillage Inn in the 'pet friendly' area be sure to ask if you're next to the 'mechanical room'. Other than that, enjoyed our stay. Read moreGenuine Hotels.com guest review
A very convenient location, easy access to I-196. The room was very comfortable and the morning breakfast was very good realtive to other hotels in the area that include breakfast. We only wish the rooms had a bit more lighting, they were a bit dark. We will stay at the Grandvillage Inn again if we are in the area for an overnight stay.Genuine Hotels.com guest review
It was very quiet being the Sunday after Thanksgiving. Breakfast was nice, and room adequate. Did notice that the small cover at the end of the bed was a bit soiled. Would probably try it again when in the area.Genuine Hotels.com guest review
Breakfast hours end way too early...9:30 on a Sunday. Otherwise fine.Genuine Hotels.com guest review
Nice and quiet. Rooms were clean. TV channel selection poor. Ran out of food/juice in the morning.Genuine Hotels.com guest review
Breakfast was excellent. Very clean. Well stocked crane game in the arcade for the kids. Pool side room very nice. Would definitely stay there again.Genuine Hotels.com guest review
"Very friendly and helpful staff"
The hotel was very clean and well kept. The staff were all great and breakfast was delicious. We will definitely stay here again!Genuine Hotels.com guest review
The service at the hotel was good. No complaints.Genuine Hotels.com guest review
"Very easy to find"
Nice comfortable room for an overnight stay.Superior breakfast buffet.Genuine Hotels.com guest review
Great place. Staff was super nice, room was large and clean. Very close to food and bowling : ) I would reccomend it and go back.Genuine Hotels.com guest review
"great hotel, aweful breakfast!"
the whirlpool room was great and clean. the pool area looked nice and well maintained. My only complaint was the hotel advertising a full breakfast in stead of a continental. I was happy about that and hadn't made other plans, but the warm food was aweful!! it was basically a mediocre continental breakfast with a crockpot of horrible warm food. Would […] stay again, just would get up earlier and make better plans for breakfast. Read moreGenuine Hotels.com guest review
"plenty to do at this average hotel..."
Clean, well maintained hotel, the pool and game room were a hit with the kids. Bowling alley, skating rink and lots of restaurants close by. Overall, a solid experience. NOTE: Poolside TV apparently can't be on during buckeye-wolverine games, only the news during breakfast, so...Genuine Hotels.com guest review
"At first surprised but later frustrated"
At first entering into our room, we were pleasantly surprised, however, we were unable to control the thermometer to get the room at a comfortable warm temperature. Secondly, we read the sign in the lobby that they had pet friendly rooms in certain areas of the hotel, but on our 2nd morning, we awoke to a dog barking and scratching at the door in a […] room right across from us. Very frustrating. Read moreGenuine Expedia guest review
A fine place near my son's home but was not pleased with the unexplained need of wrist bands to use the pool with my two grand daughters. An explanation should be given at the desk upon arrival.Genuine Hotels.com guest review
We would stay there again. Very comfortable. Loved the pool area.Genuine Hotels.com guest review
Very nice, and a good value. Swimming pool & hot tub were quite busy with guests, but facilities were clean and well looked after. Pleasant front desk staffGenuine Hotels.com guest review
"Surprising on several levels"
I booked this because I was looking for a bargain for a weekend event that had booked a hotel costing $25 more per night. This one turned out to be more of a bargain than I expected. The first surprise is that the picture on the website looks like a modestly-sized rehabbed Victorian but it's a modern hotel that is at least twice or three times bigger […] than it looks and clean as a whistle throughout. Even though it was bigger than it looked, it wasn't one of those hotels where you felt like you had to walk a mile to anything in it. The second surprise was the number and quality of amenities for the price. There's an indoor pool situated in an interior courtyard with many of the room doors facing said courtyard. The complimentary breakfast was served in this courtyard and it was a really good one -- including eggs fixed two different ways, and bacon or sausage -- in addition to a better-than-average quality of pastries and the usual other items. (The coffee was terribly weak, though.) The third surprise wasn't nearly as pleasant as the first two. I only stay at hotels that offer wireless internet because I have a tremendous amount of work to do even on weekends. This hotel *says* it has wireless, but it's unreliable -- weak or non-existent signals, unpredictable lost of service at a moment's notice. It was perfectly useless. I'd stay there again but I would strongly recommend that the wireless problems be fixed. In this day and age, it's an important issue. Read moreGenuine Expedia guest review
Paper thin walls. Little wet spot on the wall. Could hear all the drunk people around us all night. Found hairs in our room. Will pay a little more next time for a better hotel.Genuine Expedia guest review
"Art Prize Weekend"
Nice hotel, very accommadating, Very nice breakfast, priced right.Genuine Expedia guest review
"exactly where we needed to be"
We came there to get away for the weekend. The weather did not cooperate, but it was nice to spend time in the pool area. The breakfast by the pool area in the morning was nice and relaxing and the choice of what to eat was great.Genuine Hotels.com guest review
"Friendly and clean"
We stayed here because it was a pet friendly hotel in a nice area. It turned out to be a very nice place to stay and close to everything Grand Rapids has to offer. Will stay here again.Genuine Expedia guest review
"close to rocktown mall"
Very convenient location. We had business in Grand Rapids on Friday afternoon. Wanted to stay close to mall so we could hit in the morning - boom - 5 minutes - we were there. Common area was very cool (pool hot tub, pool table, air hocky and foosball). Thought the hotel did a good job of putting alot of choices in a small area. The continental breakfast […] was really good (waffles, sausage, scrambled eggs, hard boiled eggs, cereals, yogurts, bagles biscuits and gravy). You didn't need to go away hungry. Rooms are rooms - these were clean and stocked for the 4 of us. I would definitely stay again. Read moreGenuine Hotels.com guest review
"Very nice, great staff!"
We were in town for a wedding and the Grandvillage Inn was 1/2 way between the church and the reception. Perfect for a lot of to-ing and fro-ing. The hotel was clean, the pool/spa was accessible but conveniently sound-proofed with doors for most of the hotel, and the breakfast was free & basic, although the cinnamon rolls were deee-lish. My only complaint […] was a noisy AC but we didn't need it after the first night due to cooler temps. And wall units just are a bit noisy, so it wasn't really unexpected. Above and Beyond goes to the staff: super friendly, informed, helpful and just all of them were terrific (day, night, cleaning, front desk). I will stay there again when visiting the area. Read moreGenuine Hotels.com guest review
The staff was wonderful. The rooms were great. Pool and hot tub was in a great spot. Breakfast was sufficient. There's a steak house right next store for dinner. 10% discount if you show them your room key. Wish we could have stayed another night. Little pricey though.Genuine Hotels.com guest review
We enjoyed our stay very much. We were pleasantly surprised to find Brann's steakhouse right next door. We had our anniversary dinner there and the hotel uses them for room service. The room was very clean and breakfast was nice. Easy access to interstate and close to all the places and attractions. Only issue was TV reception but who had time to watch […] TV with all the things to do in the area. Would stay again and will recommend to others. Read moreGenuine Hotels.com guest review
Overall I liked the hotel because it met my standards for cleanliness. It was old but well cared. I would have given top rating in maiintenance if not for a couple minor issues. The vanity towel bar in the bathroom fell down when I hung the hand towel on it and the security latch on the door didn't work because the catch was broken off.Genuine Hotels.com guest review
It was good we had a good time,enjoy the hotels pool n spa,comfortable beds,everything was clean service was great the only down fall was that there was some kids in the pool area making so much noise since like 7am i had a pool side room,so if u going to get a pool side room b ready for the early noise other than that everything was great.Genuine Hotels.com guest review
"wedding in the area"
Comfortable, very good breakfast, polite staff, close to facilities we were interested inGenuine Hotels.com guest review
"Really nice for family!"
Wonderful place to stay with beautiful pool and fun games, very close to restaurants and fun places to go (quite a few in walking distance). Cleanest and most nicely maintained hotel we've been to for a long time, but very affordable!Genuine Hotels.com guest review
This hotel was comfortable and clean. The breakfast had hot and cold items, but not spectacular. The staff was friendly and helpful. The bed was comfortable and our room was spacious. The hotel is about 30 mins from Oval Beach (one of USA best beaches) - a must see! The bathrooms could use some updating and the time of the breakfast needs to be extended. […] It ends either at 9 or 9:30, depending on the day you stay. Expedia said there would be a $100 CASH deposit for incidentals, but I was not asked one, just the usual credit card for incidentals. There are outdoor picnic tables and chairs for eating, playing cards. There are also Adirondack chairs for lounging and reading a book. Read moreGenuine Expedia guest review
"Needed an early check in due to funeral"
We arrived for a funeral and had booked two rooms, one for us and one for our daughter, son-in law and family. It was a Tuesday and we arrived at noon with our daughter arriving about an hour later. We wished to dress for the service but we were told NO rooms were availble. We HAD to wait for both rooms until 3 pm check in time. We were told that they […] could dress in their bathroom and would hold luggage until check in time. Under normal circumstances, OK....but this was for a funeral of our sister. The gal at the front desk left and another employee arrived at the same time our daughter came. OF COURSE, he said, this is a Tuesday and we are not that busy....we are happy to allow you to check in a little early. What a difference an employee makes! Read moreGenuine Expedia guest review
"Go somewhere else"
This hotel is in dire need of a facelift. The carpet was dirty, linens were thin, and had a genral "dirty feeling" about it. I will never stay here again. I heard the receptionist tell a lady that came in at 1:30 that she couldn't check in unitl 3PM. There were only 2 cars in the parking lot - and 1 was mine! Not cool.Genuine Expedia guest review
Our room was nice, clean, the staff friendly. The breakfast buffet left something to be desired. Both the bagel & biscuit I tried were dry; everything else OK. Lots to choose from, though. The breakfast eating area was very warm as it shared a space (area) with the pool.Genuine Expedia guest review
"Less Than The Best"
Needs maintenance and care. Burned out lamp. Dirty carpet. Buffet breakfast not sanitary enough.Genuine Hotels.com guest review
I really liked it and would definitley stay here again. very clean great service and a lot of ammenities for the price.Genuine Hotels.com guest review
it's a dump! The Holiday Inn Express is less than a half mile away, stay there because this place is dated and has a fowl odor. It is uncomfortable and all of our clothes needed laundered when we left there because the stench from the hotel was embedded in the fabric. Terrible hotel & I'll never stay there again!Genuine Expedia guest review
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