Everything was very good , except that there was NO wifi avail.Genuine Expedia guest review
The hotel is very run down and the staff is unprofessional. There was no elevator and we were given a second floor rooms so had to lug our luggage up flight of stairs. The room phone did not work and the desk clerk said the room phones had been out for week and the manager was in Tennesse. The bathroom was terrible, the tub was scarred and the foors […] were filthy. The room walls were painted over cracks and holes. The 'free' WiFi didn't work in our room. When told there were no towels in either the pool or worout room, the clecks response was 'I know'. Had to ask 'Can we have a towel?' before we got one. There were children running the halls and yelling in the pool area till after 11 PM and, of course, we couldn't call the desk because the phone didn't work. The breakfast staff consisted of a skinny girl in short cutoff jean and a dirty tee shirt and she could seem to keep the coffe nor coffee cups supplied. We skipped the breakfast after the first morning. We booked for 3 nights and would have left after the first night but we were billed at check in for all 3 nights. We had to sign a waver that we would pay for any room damages and there was note with the towel count attached to bathroom mirror - very classy! I'm not very picky but I expect at least a quiet, clean room and competent, responsive staff when I'm pay $100 a night. Read moreGenuine Expedia guest review
"Nicest Place We Have Stayed At to Date"
Our experience in staying at The Grandvillage Inn was wonderful! Everything was nice and neat, including the attire of the front desk clerk. She was very helpful and a great asset to the hotel. The room was clean and completely stocked with towels, extra pillows, etc. We didn't have to ask for anything. The centrally located indoor courtyard is wonderful […] and a lovely place to have the free continental breakfast buffet set up. The breakfast was very nice and included hot foods (scrambled eggs, ham, waffles, oatmeal) in addition to the bagels, muffins, pastries, cereal, fruit, yogurt, juice, milk, coffee and tea. There is also a pool and hot tub, as well as game tables (air hockey, etc.) set up in the courtyard. And they have free WiFi throughout. This hotel offers a lot for a really great price. We come to Grand Rapids twice a year and we have already decided that the Grandvillage Inn will be our hotel of choice from now on. Read moreGenuine Hotels.com guest review
"Clean but lack of service"
We stayed at this hotel since it was close to Grand Valley where my daughter is considering attending. The room was clean and neat for the price. We had this ridiculous issue with the key for our room however. The key we were given would not open the door to the room after the first time. We went back and forth to the desk a minimum of 5 times each […] (we should have been swimming). The young woman at the desk did not know what to do. She did not know where the master key was. She had her hands on her head. Meanwhile, I am standing there in my swimsuit and coverup while guests are coming and going. We finally got into the room. Now I couldn't leave though. Needless, to say it was irritating. I went to the desk in the morning. The young afternoon attendant wrote nothing down. Doesn't the door need to be repaired???? I tell the manager about it and he gave me a whopping 10% off for a wasted night that was supposed to be relaxing. If my daughter does attend GVSU I won't be staying there again even with the good location. Read moreGenuine Hotels.com guest review
"Hotel services were good"
The hotel was stay was good. Only thing that was disappointing was I went to eat breakfast at 8:30 and no eggs and only 4 sausages. Waffles were rally good. The bed was not a king bed which we requested and was listed on out bill.Genuine Hotels.com guest review
"Better than expected"
I tend to go for more upscale hotels but given the area and the fact that we wanted to stay close to the wedding we were attending, this was one of our main choices. I was very pleased with the staff, the cleanliness of the room, and the price. The only thing I would say is request a room that does not look over the pool. If there if a party happening […] it echos very loudly and can disrupt you if you need to rest during the day or early evening. The good part is that the pool was only open until 11PM and then it was super quiet! Read moreGenuine Expedia guest review
"Not likely to stay again..."
This was not the first time we had stayed here. I've been staying there since 2001, actually there when our country was attacked on 911. The facility has been declining over the years and things aren't being updated. After our stay there this winter, I thought it was still reasonable and the breakfast provided made up for the aging facility. But, this […] past Sunday, we went to breakfast an hour before it was supposed to end and their was virtually no food. My kids had a bowl of cereal. The waffle maker was broken and the fridge was empty, not even a yogurt to be found. The fake eggs and tasteless ham was of no help either. (The hotel was maybe half full.) We ended up spending more and going out for breakfast, which was my man reason for continuing to book at this facility. The hotel needs an overhaul from the mattresses, to the air-conditioner that we had to figure out how to set once we walked in after checking in and finding the room too hot to sit in. The room had odor as well, just different people and older materials. Bathrooms need major updating. Workout room is a sad place to be as well. :-/ I will miss the set up for the pool area. It was always nice being able to sit along side the pool and eat and/or watch the kids in the pool. Read moreGenuine Expedia guest review
We were very impressed with the quality of the room for the money we paid. The room was very clean and spacious. Ours had a jacuzzi tub which was very fun. The continental breakfast was good even though they were cleaning it up when my sleepy self got there right at 9:30 (when the breakfast closes). They let is have late check out for free which was […] very nice. Would stay there again! Read moreGenuine Hotels.com guest review
"Decent, not worth the $100"
We arrived late and were very tired from a long drive. When we got to the room, it was warm. We turned the AC on. It never seemed to really cool down. After about 30 min we noticed the temp in the room barely moved. We set the thermostat @ 67. It was almost midnight and decided to turn it down even lower. There also was not a door knob on the inside […] of the bathroom door. At this point we went to bed. I probably shd have called down to the office but were too tired. The area of the bldg was quiet and the room was clean and a bit outdated. The breakfast was so/ so, typical make your own waffles, juice, coffee, eggs and sausage. The sausage was almost gone and the man said he wld get more, never did. Like I said before it was an OK place but not worth the $$. I told them about the AC and door knob. They had no idea there wasn't a door knob on the bathroom door, a bit odd. Probably will find another hotel when visiting Michigan Read moreGenuine Expedia guest review
"It was grand in Grandview"
we were very pleased with our stay at the Grandvillage Inn. The staff was helpful, the room comfortable and clean. We enjoyed our stay and will recommend the hotel whenever given the opportunity.Genuine Hotels.com guest review
"Not bad for a stay 30min away from the lake"
When I realized we had got the room right in front of the indoor pool (the pool is not in a room by itself, it's like part of the hallway in an area), I freaked out but even more when I realized that area was used for breakfast too. I though it was going to be supernoisy in the night (until 11p when the pool closes) and early in the morning with breakfast. […] And I had 2 children sleeping who need full silence to sleep. But I was wrong, maybe because of the high ceiling in the pool area, I wasn't disturbed by noise at all, although there were people around late in the evening and at 6:30 in the morning. My stay was overall good and have no complaint at all. It was 4th July and all the hotels by the beach were full, this one was 30min from Holland and was a good pick. I would do it again. Read moreGenuine Hotels.com guest review
"Excellent as always."
This is our 5th. Year to stay at the Inn. Always love it. Clean, great pool and great breakfast.Genuine Hotels.com guest review
"Not What I Expected"
I chose this hotel for the ratings it received. I was extremely disappointed. Most room face the courtyard where the pool and air hockey table are located. The noise was beyond loud. People were very inconsiderate of the time and that the rest of the patrons might be trying to sleep. You simply can't because the noise level is too horrendous. It would […] have been nice to know ahead of time to ask specifically for a room not facing the courtyard (surprisingly, there were not available). The hotel was very run down, not clean and the staff were not friendly. I wouldn't recommend this place to anyone. Read moreGenuine Hotels.com guest review
Just fine for what we needed!Genuine Hotels.com guest review
Outdated room, dusty, funny smell and everything felt damp.Genuine Hotels.com guest review
"CLOSE TO SEE FAMILY"
ENJOYED OUR STAY! CLEAN ROOMS! MODEST BREAKFAST! i WOULD RECOMEND NOT STAYING POOLSIDE ON THE WEEKEND. LOUD KIDS AND PEOPLE PLAYING GAMES LATE. OVERALL GREAT PLACE TO STAY FOR THE MONEY!Genuine Hotels.com guest review
Old and dirtyGenuine Hotels.com guest review
pleasantly surprized at the quality of the stayGenuine Hotels.com guest review
"Convenient for my class reunion."
Grandvillage Inn was fine in most ways, particularly convenient for my class reunion.Genuine Expedia guest review
"Hotel in desperate need of update"
This hotel was overpriced . It had all the amenities but is old, needs remodeling and was not very clean. I would not stay in it again - especially for the price paid.Genuine Expedia guest review
The pictures of the hotel are not an accurate representation of the entire property. Based on the photos, I expected a smaller, more B&B feel. This is definitely an older, large, motel-like hotel that has a small budget for repairs, linens and general amenities. The check-in staff was friendly but I felt like they had other things that they'd rather […] be doing. Housekeeping staff was nice. Attention to detail is not a priority. The ironing board had the iron storage unit mounted directly to the ironing board rendering it unusable. Overall, the hotel served its purpose. We didn't try the breakfast based on previous reviews. Read moreGenuine Hotels.com guest review
Room was clean and comfortable. Good mattresses, blankets and pillows. Location is convenient to anything on the southwest side of the Grand Rapids area. Brann's steakhouse is right next door and there is a 10% discount at Brann's just show your room key. Only downside is that breakfast is taken down very early on Sunday mornings.Genuine Hotels.com guest review
"Don't do it"
Noisy beyond. A trashy spot with no regard for sleep. They offered me a different room, but it wasn't cleaned. Never again.Genuine Expedia guest review
It was very nice, everyone at the hotel were nice, the rooms clean, grounds around the hotel good also.Genuine Hotels.com guest review
sheets had stains; room was unclean; dirty towel found in closet; furniture wornGenuine Hotels.com guest review
Good service - clean room.Genuine Hotels.com guest review
"Needs a Deep Cleaning and Maintenance"
The room was dirty. There was a wad of hair on the cabinet. The counter, tiles, and tub were stained or dirty, There was no remote for the old tube TV. Just overall a gross hotel. Breakfast was not worth a mention. Do not recommend staying at the Grandvillage Inn. It definitely needs a good deep cleaning, maintenance and updating.Genuine Hotels.com guest review
It was not bad, but the hotel is very old and needs some upgrades.Genuine Hotels.com guest review
Clean and comfortable Not crowdedGenuine Hotels.com guest review
It was the worst experience That we ever had!!!!!! The rooms smelled, they were not updated like other places we have been . There rec area is deceiving thinking its in the stay that the games would be free not true . Kids, are great, but when they are out of control its a little to much from early in the morning to late at night we could not enjoy […] the pool or spa cause they took it over every day.. Read moreGenuine Expedia guest review
"Quaint hotel near Grand Rapids"
Smaller pool, kids loved it Continental breakfast, several options Close to downtown Grand Rapids Pleasant & attentive staffGenuine Expedia guest review
"half way point for get together with family"
Grand children loved the pool....we had poolside rooms! Breakfast was good....rooms nice and the young man at the desk was very, very nice!!! East to find....took advantage of the bowling close by as well.Genuine Hotels.com guest review
"Great for kids"
This hotel was a perfect half way stopping point for us between Chicago and Traverse City. I was traveling alone with 2 little ones and as soon as I started to unpack an employee greeted me right away with a luggage cart. The hotel seemed a bit dated but was clean. The set up around the pool and pool area was great. Plus there is a game room. Having […] a poolside room was totally worth it. My kids had a blast. Definitely will be back. Read moreGenuine Hotels.com guest review
We had a very good time. The location was great, near restaurants and many things for the kids to do. We had two rooms, in one of the rooms we found a dirty sock and a pair of shoes. The hot tub next to the pool was not working. Otherwise, it was a good stay!Genuine Hotels.com guest review
"Old and outdated"
The pool and game area were great, except for the hot tub not being hot. The facility is very old and outdated. The rooms were clean, but shabby looking with old, marked furniture.Genuine Hotels.com guest review
Our room was clean, comfortable and in good repair. The only problem was that our room was on the ground floor next to an exit and the smokers stood right outside our window. They were noisy and we could smell the smoke. The noise continued till after midnight when I finally asked them to please move. We did not call the front desk which I should have […] done immediately. When I mentioned it to the desk clerk at checkout he said it was not an isolated problem and had I contacted the desk as they would have dealt with it promptly. This would not keep me from staying there again. I would just ask for a different room. Overall it was a very favorable experience. Read moreGenuine Expedia guest review
"Kids loved the pool!"
It was the girls night out to go shopping. Oldest grand daughter's 11th birthday, so I surprised her & her younger sister with a stay at the hotel. My two daughters went also. Really liked the pool area with all the windows & sky lights. I was impressed with the complimentary breakfast too... a little bit of everything & fresh. I almost didn't book […] the stay here because there wasn't a gym but I decided to work out when I get home. Highly recommend. Read moreGenuine Expedia guest review
"problems with hotel"
found someone elses underwear in the room. hair dryer shorted out. Key cards had to be reactivated when returned from dinner. Poor TV channel selection and reception. Room on south side without dark curtains.Genuine Hotels.com guest review
Overall the hotel was comortable and clean, our room was adequate, the pool and hot tub area was nice and included game tables and a samll arcade and snack area. Breakfast was very nice and the staff was friendly. It was close to both the highway and the mall. We would definately stay again!Genuine Hotels.com guest review
"It was nice"
Very nice room and staff.Genuine Hotels.com guest review
"Close to shopping, downtown and VanAndel"
Hotel staff very friendly. Room had a slight aroma of smoke and it was suppose to be non-smoking.Genuine Expedia guest review
Had a great night, Hotel staff was very friendly. Breakfast and pool area were very nice. The rooms were clean as well.Genuine Hotels.com guest review
"great swimming for the kids."
Nice set up for hanging out around the pool. General maint is falling behind, and it is falling apart. Looks like nothing has been done the last 3 years.Genuine Hotels.com guest review
"good price slightly old but clean"
rooms look old but they do a good job trying to keep them clean and somewhat updated. Breakfast is from 7 - 9 am so if you don't like getting up early your be really disappointed with the skimpy breakfast. Staff was nice.Genuine Expedia guest review
Room was clean, hotel was nice - BREAKFAST not good, no plates, no cups or regular coffee. Eggs were little disks no gravy OR biscuits and toaster did not work very well. Hard to find parking spot.Genuine Hotels.com guest review
"Perfect location for what we needed"
The only comment I have is related to the continental breakfast. I understand the reason why it was very lean, but nevertheless a bummer. Otherwise, great place!Genuine Expedia guest review
I was very disappointed to find out in the morning that they did not have hot breakfast as promised. They had old bananas and tangerines ,instant oatmeal and bad coffee. They told us at check in that breakfast would be served in the morning and then there was a sign apologizing and giving us names of restaurants in the area. One of the main reasons […] we chose this inn was because they were supposed to have hot breakfast. They should have given us food vouchers or a discount at least for the inconvenience. Read moreGenuine Hotels.com guest review
This was a great place to stay with kids - the pool was good, they had a few other things for them to do - video games and foosball - and since there were alot of kids, it felt comfortable to have yours enjoying themselves. Great Breakfast too!Genuine Hotels.com guest review
"One night leisure stay"
Room was a bit dated. Breakfast buffet could use a lot of work. The set up was not condusive to getting people through the line. I came down at 9am on Sunday - buffet closed at 9:30am. The food did not look appealing. They needed to refresh the hot food on a more regular basis. I ended up skipping breakfast.Genuine Hotels.com guest review
"nice hotel poor service"
We enjoyed the hotel and area but the hotel staff was lacking in customer service. ex. no one at front desk upon arrival had to wait, no one at front desk for check out had to wait, when handed keys to room no explaination of where the room was located or how to get there.Genuine Hotels.com guest review
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