sheets had stains; room was unclean; dirty towel found in closet; furniture wornGenuine Hotels.com guest review
Good service - clean room.Genuine Hotels.com guest review
"Needs a Deep Cleaning and Maintenance"
The room was dirty. There was a wad of hair on the cabinet. The counter, tiles, and tub were stained or dirty, There was no remote for the old tube TV. Just overall a gross hotel. Breakfast was not worth a mention. Do not recommend staying at the Grandvillage Inn. It definitely needs a good deep cleaning, maintenance and updating.Genuine Hotels.com guest review
It was not bad, but the hotel is very old and needs some upgrades.Genuine Hotels.com guest review
Clean and comfortable Not crowdedGenuine Hotels.com guest review
It was the worst experience That we ever had!!!!!! The rooms smelled, they were not updated like other places we have been . There rec area is deceiving thinking its in the stay that the games would be free not true . Kids, are great, but when they are out of control its a little to much from early in the morning to late at night we could not enjoy […] the pool or spa cause they took it over every day.. Read moreGenuine Expedia guest review
"Quaint hotel near Grand Rapids"
Smaller pool, kids loved it Continental breakfast, several options Close to downtown Grand Rapids Pleasant & attentive staffGenuine Expedia guest review
"half way point for get together with family"
Grand children loved the pool....we had poolside rooms! Breakfast was good....rooms nice and the young man at the desk was very, very nice!!! East to find....took advantage of the bowling close by as well.Genuine Hotels.com guest review
"Great for kids"
This hotel was a perfect half way stopping point for us between Chicago and Traverse City. I was traveling alone with 2 little ones and as soon as I started to unpack an employee greeted me right away with a luggage cart. The hotel seemed a bit dated but was clean. The set up around the pool and pool area was great. Plus there is a game room. Having […] a poolside room was totally worth it. My kids had a blast. Definitely will be back. Read moreGenuine Hotels.com guest review
We had a very good time. The location was great, near restaurants and many things for the kids to do. We had two rooms, in one of the rooms we found a dirty sock and a pair of shoes. The hot tub next to the pool was not working. Otherwise, it was a good stay!Genuine Hotels.com guest review
"Old and outdated"
The pool and game area were great, except for the hot tub not being hot. The facility is very old and outdated. The rooms were clean, but shabby looking with old, marked furniture.Genuine Hotels.com guest review
Our room was clean, comfortable and in good repair. The only problem was that our room was on the ground floor next to an exit and the smokers stood right outside our window. They were noisy and we could smell the smoke. The noise continued till after midnight when I finally asked them to please move. We did not call the front desk which I should have […] done immediately. When I mentioned it to the desk clerk at checkout he said it was not an isolated problem and had I contacted the desk as they would have dealt with it promptly. This would not keep me from staying there again. I would just ask for a different room. Overall it was a very favorable experience. Read moreGenuine Expedia guest review
"Kids loved the pool!"
It was the girls night out to go shopping. Oldest grand daughter's 11th birthday, so I surprised her & her younger sister with a stay at the hotel. My two daughters went also. Really liked the pool area with all the windows & sky lights. I was impressed with the complimentary breakfast too... a little bit of everything & fresh. I almost didn't book […] the stay here because there wasn't a gym but I decided to work out when I get home. Highly recommend. Read moreGenuine Expedia guest review
"problems with hotel"
found someone elses underwear in the room. hair dryer shorted out. Key cards had to be reactivated when returned from dinner. Poor TV channel selection and reception. Room on south side without dark curtains.Genuine Hotels.com guest review
Overall the hotel was comortable and clean, our room was adequate, the pool and hot tub area was nice and included game tables and a samll arcade and snack area. Breakfast was very nice and the staff was friendly. It was close to both the highway and the mall. We would definately stay again!Genuine Hotels.com guest review
"It was nice"
Very nice room and staff.Genuine Hotels.com guest review
"Close to shopping, downtown and VanAndel"
Hotel staff very friendly. Room had a slight aroma of smoke and it was suppose to be non-smoking.Genuine Expedia guest review
Had a great night, Hotel staff was very friendly. Breakfast and pool area were very nice. The rooms were clean as well.Genuine Hotels.com guest review
"great swimming for the kids."
Nice set up for hanging out around the pool. General maint is falling behind, and it is falling apart. Looks like nothing has been done the last 3 years.Genuine Hotels.com guest review
"good price slightly old but clean"
rooms look old but they do a good job trying to keep them clean and somewhat updated. Breakfast is from 7 - 9 am so if you don't like getting up early your be really disappointed with the skimpy breakfast. Staff was nice.Genuine Expedia guest review
Room was clean, hotel was nice - BREAKFAST not good, no plates, no cups or regular coffee. Eggs were little disks no gravy OR biscuits and toaster did not work very well. Hard to find parking spot.Genuine Hotels.com guest review
"Perfect location for what we needed"
The only comment I have is related to the continental breakfast. I understand the reason why it was very lean, but nevertheless a bummer. Otherwise, great place!Genuine Expedia guest review
I was very disappointed to find out in the morning that they did not have hot breakfast as promised. They had old bananas and tangerines ,instant oatmeal and bad coffee. They told us at check in that breakfast would be served in the morning and then there was a sign apologizing and giving us names of restaurants in the area. One of the main reasons […] we chose this inn was because they were supposed to have hot breakfast. They should have given us food vouchers or a discount at least for the inconvenience. Read moreGenuine Hotels.com guest review
This was a great place to stay with kids - the pool was good, they had a few other things for them to do - video games and foosball - and since there were alot of kids, it felt comfortable to have yours enjoying themselves. Great Breakfast too!Genuine Hotels.com guest review
"One night leisure stay"
Room was a bit dated. Breakfast buffet could use a lot of work. The set up was not condusive to getting people through the line. I came down at 9am on Sunday - buffet closed at 9:30am. The food did not look appealing. They needed to refresh the hot food on a more regular basis. I ended up skipping breakfast.Genuine Hotels.com guest review
"nice hotel poor service"
We enjoyed the hotel and area but the hotel staff was lacking in customer service. ex. no one at front desk upon arrival had to wait, no one at front desk for check out had to wait, when handed keys to room no explaination of where the room was located or how to get there.Genuine Hotels.com guest review
Because my daughter had her dog with the family, they were put into a room designated 'pet friendly'. Since my wife & I wanted to be near them in the Inn, we took a room across the hall from my daughter, her husband & granddaughter. However, the room next to us, at the end of the hallway, was a mechanical room of some sort that had a loud compressor […] which came on several times during the early morning hours. It woke me up every time. So if you stay at the Grandvillage Inn in the 'pet friendly' area be sure to ask if you're next to the 'mechanical room'. Other than that, enjoyed our stay. Read moreGenuine Hotels.com guest review
A very convenient location, easy access to I-196. The room was very comfortable and the morning breakfast was very good realtive to other hotels in the area that include breakfast. We only wish the rooms had a bit more lighting, they were a bit dark. We will stay at the Grandvillage Inn again if we are in the area for an overnight stay.Genuine Hotels.com guest review
It was very quiet being the Sunday after Thanksgiving. Breakfast was nice, and room adequate. Did notice that the small cover at the end of the bed was a bit soiled. Would probably try it again when in the area.Genuine Hotels.com guest review
Breakfast hours end way too early...9:30 on a Sunday. Otherwise fine.Genuine Hotels.com guest review
Nice and quiet. Rooms were clean. TV channel selection poor. Ran out of food/juice in the morning.Genuine Hotels.com guest review
Breakfast was excellent. Very clean. Well stocked crane game in the arcade for the kids. Pool side room very nice. Would definitely stay there again.Genuine Hotels.com guest review
"Very friendly and helpful staff"
The hotel was very clean and well kept. The staff were all great and breakfast was delicious. We will definitely stay here again!Genuine Hotels.com guest review
The service at the hotel was good. No complaints.Genuine Hotels.com guest review
"Very easy to find"
Nice comfortable room for an overnight stay.Superior breakfast buffet.Genuine Hotels.com guest review
Great place. Staff was super nice, room was large and clean. Very close to food and bowling : ) I would reccomend it and go back.Genuine Hotels.com guest review
"great hotel, aweful breakfast!"
the whirlpool room was great and clean. the pool area looked nice and well maintained. My only complaint was the hotel advertising a full breakfast in stead of a continental. I was happy about that and hadn't made other plans, but the warm food was aweful!! it was basically a mediocre continental breakfast with a crockpot of horrible warm food. Would […] stay again, just would get up earlier and make better plans for breakfast. Read moreGenuine Hotels.com guest review
"plenty to do at this average hotel..."
Clean, well maintained hotel, the pool and game room were a hit with the kids. Bowling alley, skating rink and lots of restaurants close by. Overall, a solid experience. NOTE: Poolside TV apparently can't be on during buckeye-wolverine games, only the news during breakfast, so...Genuine Hotels.com guest review
"At first surprised but later frustrated"
At first entering into our room, we were pleasantly surprised, however, we were unable to control the thermometer to get the room at a comfortable warm temperature. Secondly, we read the sign in the lobby that they had pet friendly rooms in certain areas of the hotel, but on our 2nd morning, we awoke to a dog barking and scratching at the door in a […] room right across from us. Very frustrating. Read moreGenuine Expedia guest review
A fine place near my son's home but was not pleased with the unexplained need of wrist bands to use the pool with my two grand daughters. An explanation should be given at the desk upon arrival.Genuine Hotels.com guest review
We would stay there again. Very comfortable. Loved the pool area.Genuine Hotels.com guest review
Very nice, and a good value. Swimming pool & hot tub were quite busy with guests, but facilities were clean and well looked after. Pleasant front desk staffGenuine Hotels.com guest review
"Surprising on several levels"
I booked this because I was looking for a bargain for a weekend event that had booked a hotel costing $25 more per night. This one turned out to be more of a bargain than I expected. The first surprise is that the picture on the website looks like a modestly-sized rehabbed Victorian but it's a modern hotel that is at least twice or three times bigger […] than it looks and clean as a whistle throughout. Even though it was bigger than it looked, it wasn't one of those hotels where you felt like you had to walk a mile to anything in it. The second surprise was the number and quality of amenities for the price. There's an indoor pool situated in an interior courtyard with many of the room doors facing said courtyard. The complimentary breakfast was served in this courtyard and it was a really good one -- including eggs fixed two different ways, and bacon or sausage -- in addition to a better-than-average quality of pastries and the usual other items. (The coffee was terribly weak, though.) The third surprise wasn't nearly as pleasant as the first two. I only stay at hotels that offer wireless internet because I have a tremendous amount of work to do even on weekends. This hotel *says* it has wireless, but it's unreliable -- weak or non-existent signals, unpredictable lost of service at a moment's notice. It was perfectly useless. I'd stay there again but I would strongly recommend that the wireless problems be fixed. In this day and age, it's an important issue. Read moreGenuine Expedia guest review
Paper thin walls. Little wet spot on the wall. Could hear all the drunk people around us all night. Found hairs in our room. Will pay a little more next time for a better hotel.Genuine Expedia guest review
"Art Prize Weekend"
Nice hotel, very accommadating, Very nice breakfast, priced right.Genuine Expedia guest review
"exactly where we needed to be"
We came there to get away for the weekend. The weather did not cooperate, but it was nice to spend time in the pool area. The breakfast by the pool area in the morning was nice and relaxing and the choice of what to eat was great.Genuine Hotels.com guest review
"Friendly and clean"
We stayed here because it was a pet friendly hotel in a nice area. It turned out to be a very nice place to stay and close to everything Grand Rapids has to offer. Will stay here again.Genuine Expedia guest review
"close to rocktown mall"
Very convenient location. We had business in Grand Rapids on Friday afternoon. Wanted to stay close to mall so we could hit in the morning - boom - 5 minutes - we were there. Common area was very cool (pool hot tub, pool table, air hocky and foosball). Thought the hotel did a good job of putting alot of choices in a small area. The continental breakfast […] was really good (waffles, sausage, scrambled eggs, hard boiled eggs, cereals, yogurts, bagles biscuits and gravy). You didn't need to go away hungry. Rooms are rooms - these were clean and stocked for the 4 of us. I would definitely stay again. Read moreGenuine Hotels.com guest review
"Very nice, great staff!"
We were in town for a wedding and the Grandvillage Inn was 1/2 way between the church and the reception. Perfect for a lot of to-ing and fro-ing. The hotel was clean, the pool/spa was accessible but conveniently sound-proofed with doors for most of the hotel, and the breakfast was free & basic, although the cinnamon rolls were deee-lish. My only complaint […] was a noisy AC but we didn't need it after the first night due to cooler temps. And wall units just are a bit noisy, so it wasn't really unexpected. Above and Beyond goes to the staff: super friendly, informed, helpful and just all of them were terrific (day, night, cleaning, front desk). I will stay there again when visiting the area. Read moreGenuine Hotels.com guest review
The staff was wonderful. The rooms were great. Pool and hot tub was in a great spot. Breakfast was sufficient. There's a steak house right next store for dinner. 10% discount if you show them your room key. Wish we could have stayed another night. Little pricey though.Genuine Hotels.com guest review
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