Beautiful room (suite). Walk to pick up tram or bus. Breakfast very good. Helpful staff.Genuine Hotels.com guest review
"Good location 5-7 min. to centre. Helpful & staff"
Nice hotel with good location with helpful staff. The building of the hotel has offices for other companies. The reception & lobby is in the second floor.Genuine Expedia guest review
"Small room & rude staff"
Our stay was actually okay, even though the room was small and the sofa bed an odd uncomfortable thing...until the afternoon upon checkout when the desk clerk snottily told me we should be thankful they let us stay an hour past checkout. This is after I asked if we should put our bags in their luggage room, as the airport shuttle they arranged for is […] wouldn't arrive until 1. What a rude and unnecessary comment that left us never wanting to return to this hotel. Read moreGenuine Expedia guest review
The best value for.a.hotel in all are stays while in europe for.3 weeks. Largest room and bathroom we had and we paid up to 4 times the amount for a room in our stay in other cities. Wish we would have stayed longer. Look forward tostaying there againGenuine Expedia guest review
"Nice Unique Hotel"
Hotel in a unique old building makes for beautiful rooms. Location is convenient to most of the sites.Genuine Hotels.com guest review
"Good location and room but small toilet area"
Stayed 3 days there, excellent breakfast, good location, and room size, but toilet area is too small, even for 110#, 5 ft ladyGenuine Expedia guest review
"Pretty rooms near attractions!"
We stayed for five nights and the hotel staff were very helpful. They went out of their way to make us comfortable. Breakfast was a delicious feast of anything a hungry tourist could want. The hotel was located close enough to walk to St. Stephens, the Spanish Riding School, restaurants, and shopping areas. The hotel driver that brought us to the airport […] was very kind and personable. Read moreGenuine Expedia guest review
"Not as nice as photos"
The photos on Expedia was quite misleading. The rooms are old not as nice as the photos, so are the lobby and common spaces (if there is any that is). Above all, this hotel is not a hotel. It is a "pension" rather and should not be ranked as a hotel. And it is in fact located on the 3rd and 4th floors of an old residential building sharing floors with […] other residents. In order to go from lobby floor to upper floor rooms, one must exit the hotel into a dark dirty old hallway and walk or take elevator up to the upper floor in order to get to upper floor rooms. Naturally, main entrance on the street level is nothing more than a buzz-in type doorway on a brownstone row housing in NYC. Staff was nice but overall, I was not impressed at all, especially for the price. Read moreGenuine Expedia guest review
"Nice hotel conveniently located."
Thoroughly enjoyed staying at the hotel with my 9-year old daughter on her first visit to Vienna.Genuine Expedia guest review
"you get what you pay for"
The main advantage of this hotel is its price - it was cheap. Otherwise it's borderline acceptable - you get what you pay for.Genuine Expedia guest review
I had a lovely view of a concrete wall. Saw the featured room pictures so I wasn't expecting a fabulous room. But even then I was pretty disappointed. The bonus is at least having a washroom to myself.Genuine Expedia guest review
"Don't let the entrance scare you away."
We had a great stay here. The staff were great and very helpful.The food was great!The front entrance is small dark and the stairway is unlit. This needs to be resolved as it causes discomfort on your first entry. There were 5 of us and we would recommend it highly. SusanGenuine Hotels.com guest review
Hot day in May with no A/C! Excellent locationGenuine Hotels.com guest review
"Pension Arenberg in Vienna - conveniently located"
Once I got used to being at a hotel on the second and third floors of an old office building, I enjoyed the hotel very much. Because my room faced the back, away from the Ring road, it was very quiet. The staff was very friendly and accommodating. Their breakfast buffet offered an amazing variety of choices and was quite delicious. This small hotel […] is very close to all the sites. It's a 5-minute walk to the Schwedenplatz underground station, and trams pass in front of the hotel which stop near the parks and the museum quarter. Read moreGenuine Hotels.com guest review
First time traveling in Europe, so maybe it is my issue with not understanding the local customs. The hotel concierge was unavailable and the "in case of emergency" helper did not speak English and was no help at all. Toilet (water closet) was the smallest closet I've ever seen. My knees hit the pipe from the sink and my nose was in the door while seated. […] Then the flush resulted in water splashing up and down my legs. Not good. The bedding was a nice comfortable down blanket, but that was the only cover available. If you are taller than 5'4", then you will have a problem with your toes cold in the winter. The blanket was short so I could not cover my arms/shoulders as well as my feet/toes unless I curled into the fetal position. Read moreGenuine Expedia guest review
"very bad rooms and beds"
very bad, didn't get the help I needed. see the report my boss have send to hotels.comGenuine Hotels.com guest review
Brilliant experience - I can recommend it unreservedlyGenuine Expedia guest review
"Location is nice, staff is very friendly."
Internet connection was slow and almost no connection in each room.Genuine Expedia guest review
"Be careful - avoid room 24"
Booked a double room with a queen sized bed. My booking was confirmed by Expedia. On checking in I was shown room 24 which was tiny with what I can only describe as a child's bed. I complained to reception showing them my booking confirmation. They said this was just a request and not a confirmation so either the hotel, Expedia or both have screwed […] me up here. They gave me a different room for my second night which was much better however I am concerned that this might happen again and therefore will not book this hotel again despite the fact that I spend 3 days each and every week in Vienna. Read moreGenuine Expedia guest review
"Good breakfast poor wifi"
The hotel is about 10 minutes walk from the airport train terminal. Access to reception is awkward. Reception is on the 2 nd floor of an apartment building and the door to the building is locked. It is necessary to ring reception from outside first. Breakfast excellent. The room was clean and comfortable. The wifi reception was poor. None at all from […] my room, sporadic from the reception area. Read moreGenuine Hotels.com guest review
"congress in vienna"
the hotel is situated in a convenient place very close to the center, but compering with other best western hotels the comfort is not the sameGenuine Hotels.com guest review
"very helpful staff"
We were very satisfied with the hotel service and locationGenuine Hotels.com guest review
"Convenient location, friendly staff"
Convenient location, friendly staff and good breakfast Free Internet, however wifi signal was weak/unreliable Very limited parking availableGenuine Expedia guest review
"Nice hotel, good location, ok staff"
Stayed at this hotel in May 2013. The hotel was in a great location, within walking distance of all the main areas but still in an area that was quieter. Breakfast had lots of options and was good. Coffee is available during anytime of the day/night (big bonus for us). They don't have much information on guided tours like some other hotels. The rooms […] were nice and spacious, we were on the first floor of the hotel. We had a balcony but the building was under construction while we were there so we didn't have a view. The staff at the front desk was not very friendly, especially the lady in the mornings. She was not helpful, a little rude and didn't seem to have time for any of the guests, we were not impressed. But the lady helping out with the breakfast was very helpful and friendly. Read moreGenuine Expedia guest review
Nice Hotel, reasonably good location. It's on the 2nd and 3rd floors of an apartment block so it feels a bit disjointed. The bed was a slat bed which had seen better days but still comfy enough. No hot water during the weekend. They didn't appear to call a plumber until the Monday morning.Genuine Hotels.com guest review
We have just come back from a long weekend in Vienna, I chose Best Western Hotel-Pension Arenberg because of location' I have to say we were not disappointed, the hotel is very central to all the sights, bars, restaurants and public transport, the staff are excellent friendly and very helpful, the room was spacious and spotless clean' and as for the […] breakfast, they had everything you could possibly want. I would definitley give this hotel a big big thumbs up :)))) Martin Read moreGenuine Expedia guest review
"Nice and cozy hotel with ideal location."
Very beautiful and cozy hotel, very nice and friendly cleaning staff. Reception staff however is not so friendly and a bit heavy mind sometimes, e.g. they were unaware about Best Western brochures suggesting to become members of Best Western (we found them in the room set of brochures, catalogs and guides).Genuine Expedia guest review
"Very Small Rooms in the hotel"
The hotel is conveniently located however the rooms are very small and cramped up, for the price you would not want a very small room. Also the kettle is not available in the room so one cannot have tea or coffee and have to go to the dining room to get hot water etc. The breakfast is good but again the dining room is very small. The reception is located […] on the 3rd floor of the hotel. The first 2 floors are office. Read moreGenuine Hotels.com guest review
"Great breakfast - but tiny cramped room for solo"
Its in a great location. As a single traveller, my room was tiny and cramped with no real window and therefore I would say very overpriced for what it was. Air conditioning was good and a relief. Breakfast was the highlight - great variety and choice.Genuine Expedia guest review
"disappointed with best western for the first time"
in the extreme heat of july the remote control for the airconditioning unit was missing. the room was completely airless. after an hour of trying to sort out the problem they gave us a remote from another room which proved the system was working but then they turned off the air con and took the key away. we had to leave the hotel after that as my 80 […] years old mother was nearly passing out. staff could see my motherˇs condition but refused to assist us with finding another hotel or calling a taxi. Read moreGenuine Expedia guest review
"Good location close to ferry and underground"
Only downside was reception on second floor of apartment block.Genuine Hotels.com guest review
It is really a small apartment hotel and if classed as that it is very satisfactory. Location is excellent. It falls far short of a real four star accomodation.Genuine Hotels.com guest review
The receptionist was unable to transfer calls to my room, because (I was told the next morning) they had not been trained properly to use the equipment.Genuine Expedia guest review
Good and would like to stay there again. The decor with tapestry in the room is quite nice. We do not have much negative impression. Perhpas the breakfast room is a bit packed with very little space. It would be good to have a shower curtain instead of a shower screen, because the screen is undersized and water comes out and makes the floor wet.Genuine Hotels.com guest review
"Not fantastic for a relaxing short brake"
Some hotel staff were friendly and helpful, some were awful. Lady at breakfast begrudged to give us fresh coffee and hot drinks were an issue. Good location by the Danube. Had to walk a bit to find a decent restaurant. Breakfast and room was nice in the hotel. Very strange layout and a funny sort of atmosphere there though ,that will not attract us […] back. Read moreGenuine Hotels.com guest review
"Nice pension, Ringstrasse location"
This was a nice pension and clean. Walls were rather thin but guests seemed middle aged and quiet. I didn't get breakfast but was told it was 18 euro which seems pricey, but it did look like a nice spread. Staff were polite and helpful. Location is a bit of walk to city center (or cathedral) but taking the RingTram was very easy. Free internet worked […] well. Read moreGenuine Hotels.com guest review
"Quiet, comfortable hotel in a great location"
Great location and warm welcome. The room was very comfortable and well furnished - with a luxurious bathroom including bath and separate shower cubicle. The selection and quality of the breakfast was excellent. This small friendly 'Pension' is well worth a visit and makes a pleasant change from larger hotels. There are plenty of restaurants in walking […] distance and the No 1. and No 2. trams stops are only a short walk away - ideal for exploring around the RingStrasse Read moreGenuine Expedia guest review
"Recommend this hotel for sure"
Good breakfast and good wifi, the room is big and around 10~15 mins walk to central or train station, which is acceptable, and the price is fair as well. Recommend this hotelGenuine Hotels.com guest review
this hotel is quite close to the city centre and metro stations. The room is clean and comfortable. not badGenuine Hotels.com guest review
"Kun et sovested med god frokost"
Inngangen til hotellet på bakkeplan og bygningen generelt var lite innbydende. Resepsjonen var i 3. etasje og rommet i 4. etasje med en trist trappeoppgang mellom etasjene. Servicen og frokosten var god! Rommet var lite, men rent og ordentlig med et pent baderom med dusj. Rommet hadde ett vindu ut til en trang sjakt. Det var ikke mulig å få øye noe […] annet enn vegger fra vinduet (heller ikke himmelen). Det har garantert aldri vært en solståle inn på rommet. Heldigvis skulle jeg bare sove der, jeg var opptatt på dagtid! Read moreGenuine Hotels.com guest review
Pieni hotelli loistavalla sijainnilla. Palvelu ystävällistä ja huoneen varustelu kohtuullista tasoa - hyvä aamiainen - siistit verrattain pienet huoneet.Genuine Hotels.com guest review
"Hyvä palvelu ja monipuolinen aamiainen"
Vastaanottovirkailija oli erittäin kohtelias ja avulias, Aamiainen oli monipuolinen; plussaa tuoreet vadelmat, mustikat ja mansikat. Miinusta se, että huoneessa ei ollut ilmastointia ja huoneen yleisilme oli kulunut.Genuine Hotels.com guest review
"Good hotel for great price!"
We really liked the hotel, great breakfast with lot of different foods, room was big and had nice view. Also it was cleaned well and walk to city center was short (aprox. 10min). I can really recommend this place.Genuine Hotels.com guest review
"Posizione hotel centrale"
Posizione hotel ottima x girare la città a piedi ..facile da ritrovare anche dall aeroporto con il treno che porta al centro ...l hotel si trova dentro un palazzo...personale cordiale il primo gg ci hanno aspettato anche x la colazione che alle dieci finisce ..l unica pecca appena arrivati dopo aver suonato più volte al campanello entrati c'era il custode […] che dormiva ci ha dato le chiavi della stanza senza accertarsi che eravamo noi con la prenotazione ottima anche per alcuni locali notturni .. Read moreGenuine Expedia guest review
Gute Lage. U. a. kommt man mit den ÖNPV schnell von a nach b. Zudem ist der Donaukanal direkt um die Ecke mit seinen schönen Stadtstränden. Für einen Kurzurlaub gut geeignet.Genuine Expedia guest review
We enjoied our stay fully! The breakfast was just a masterpeace of variation and content! The personell was friendly and helpsome. Our room, above the ordinary standard of the hotel, was just great with walls and furniture that gave it its very unique character. What would have helped on hot days was a refrigerator, but the hotel prepared with refreshments […] at its lobby. Read moreGenuine Hotels.com guest review
Hotellet har mycket bra läge till det mesta i wien. Nära schwedenplatz samt gång avstånd till snabbtåget till flygplatsen. Lustigt med reception på andra våning dock och ganska trång frukostsal. Bra frukost dock. Mer tre stjärnor än fyra om man säger så, men helt klart värt det med tanke på det låga priset.Genuine Hotels.com guest review
"Nie wieder in solch eine Absteige"
Trotz korrekter Buchung eines Doppelzimmers mit Queen Bett wurde ein kleines mickriges Zimmer mit zwei Einzelbetten zur Verfügung gestellt! Trotz Vorlage der Buchungsbestätigung wurde dies nicht korrigiert. Es musste ein Aufpreis von 18 € pro Übernachtung gezahlt werden damit das zur Verfügung gestellt wird was gebucht worden ist. Einfach eine frechheit. […] Werden uns nun über Expidia beschwerden um den Betrag hoffentlich noch erstattet zu bekommen. Das Frühstück war OK, WLAN gab es. Der PC war aber zu lahm und nicht zu gebrauchen um nen Check In vom Rückflug durchzuführen. Die Zimmer sind viel zu hellhörig, man fühlt sich durch die Nachbarn gestört! Wenn man das bekommen hätte was gebucht worden wäre ohne den ganzen ärger und das uneinsichtige Personal wär es sogar ganz schön gewesen. Read moreGenuine Expedia guest review
"В отель мы так и не попали!"
Забронировали отель, приехали, а нам говорят, что отель не может нас принять из за того, что нет хостесс и воды в номерах, отправили нас в отель который был переделан из псих больницы!Genuine Hotels.com guest review
"proche de wien-mitte et du tramway"
petite chambre par rapport aux réservations directes (sans passer par expédia)Genuine Expedia guest review
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