"Not as nice as photos"
The photos on Expedia was quite misleading. The rooms are old not as nice as the photos, so are the lobby and common spaces (if there is any that is). Above all, this hotel is not a hotel. It is a "pension" rather and should not be ranked as a hotel. And it is in fact located on the 3rd and 4th floors of an old residential building sharing floors with […] other residents. In order to go from lobby floor to upper floor rooms, one must exit the hotel into a dark dirty old hallway and walk or take elevator up to the upper floor in order to get to upper floor rooms. Naturally, main entrance on the street level is nothing more than a buzz-in type doorway on a brownstone row housing in NYC. Staff was nice but overall, I was not impressed at all, especially for the price. Read moreGenuine Expedia guest review
"Nice hotel conveniently located."
Thoroughly enjoyed staying at the hotel with my 9-year old daughter on her first visit to Vienna.Genuine Expedia guest review
"you get what you pay for"
The main advantage of this hotel is its price - it was cheap. Otherwise it's borderline acceptable - you get what you pay for.Genuine Expedia guest review
I had a lovely view of a concrete wall. Saw the featured room pictures so I wasn't expecting a fabulous room. But even then I was pretty disappointed. The bonus is at least having a washroom to myself.Genuine Expedia guest review
"Don't let the entrance scare you away."
We had a great stay here. The staff were great and very helpful.The food was great!The front entrance is small dark and the stairway is unlit. This needs to be resolved as it causes discomfort on your first entry. There were 5 of us and we would recommend it highly. SusanGenuine Hotels.com guest review
"Pension Arenberg in Vienna - conveniently located"
Once I got used to being at a hotel on the second and third floors of an old office building, I enjoyed the hotel very much. Because my room faced the back, away from the Ring road, it was very quiet. The staff was very friendly and accommodating. Their breakfast buffet offered an amazing variety of choices and was quite delicious. This small hotel […] is very close to all the sites. It's a 5-minute walk to the Schwedenplatz underground station, and trams pass in front of the hotel which stop near the parks and the museum quarter. Read moreGenuine Hotels.com guest review
First time traveling in Europe, so maybe it is my issue with not understanding the local customs. The hotel concierge was unavailable and the "in case of emergency" helper did not speak English and was no help at all. Toilet (water closet) was the smallest closet I've ever seen. My knees hit the pipe from the sink and my nose was in the door while seated. […] Then the flush resulted in water splashing up and down my legs. Not good. The bedding was a nice comfortable down blanket, but that was the only cover available. If you are taller than 5'4", then you will have a problem with your toes cold in the winter. The blanket was short so I could not cover my arms/shoulders as well as my feet/toes unless I curled into the fetal position. Read moreGenuine Expedia guest review
This hotel is a great deal. While it is on the second and third floor of a business building, it has the feel of a bed and breakfast (and a great breakfast, by the way). Staff are very friendly and helpful. Rooms normal size for European hotels. Great location and easy 15 minute walk to Stephenplaz, 10 minute walk from airport bus stop and 10 minute […] walk from underground. Very close to boat that goes to Bratislava, Slovakia (try it--great day trip). If you want a great hotel in Vienna and want to save your money for food and other things, then try this one. Read moreGenuine Hotels.com guest review
"Beautiful Boutique Hotel, Not "Chain Hotel""
This little hotel is far more of a boutique hotel-pension, just as the name implies. There is nothing chain-like about the Arenberg, despite being assoicated with Best Western. The hotel is on the 2nd and 3rd floors in an older building, and while the interior is elegant, the rooms are up to date with very comfortable beds and a great shower. The reception […] staff speak English and are helpful. The breakfast buffet which is included in the room price, is stupendous. On nice days you can eat out on the small terrace, although there are only three cafe tables. The U-Bahn nearest is the Schwedenplatz station and it is very easy to use to get around the city. We made two trips out to Schonnebrun Palace while in Vienna, as well as around the city. Read moreGenuine Hotels.com guest review
beware two nights into the stay they attempted to move me to accomadate another traveler, i refused to move and was able to stay in my room. great locationGenuine Expedia guest review
"Good Value Good Location"
Was in Vienna for 3 nights with my parents. I picked the hotel based on price and location. Both me and my parents thought the hotel was a good value and especially enjoyed the selections at their breakfast buffet which was included in the price of the room. The location was an easy walk to St Stephan's and many of the sights.Genuine Expedia guest review
"Good breakfast poor wifi"
The hotel is about 10 minutes walk from the airport train terminal. Access to reception is awkward. Reception is on the 2 nd floor of an apartment building and the door to the building is locked. It is necessary to ring reception from outside first. Breakfast excellent. The room was clean and comfortable. The wifi reception was poor. None at all from […] my room, sporadic from the reception area. Read moreGenuine Hotels.com guest review
"congress in vienna"
the hotel is situated in a convenient place very close to the center, but compering with other best western hotels the comfort is not the sameGenuine Hotels.com guest review
"very helpful staff"
We were very satisfied with the hotel service and locationGenuine Hotels.com guest review
"Convenient location, friendly staff"
Convenient location, friendly staff and good breakfast Free Internet, however wifi signal was weak/unreliable Very limited parking availableGenuine Expedia guest review
"Nice hotel, good location, ok staff"
Stayed at this hotel in May 2013. The hotel was in a great location, within walking distance of all the main areas but still in an area that was quieter. Breakfast had lots of options and was good. Coffee is available during anytime of the day/night (big bonus for us). They don't have much information on guided tours like some other hotels. The rooms […] were nice and spacious, we were on the first floor of the hotel. We had a balcony but the building was under construction while we were there so we didn't have a view. The staff at the front desk was not very friendly, especially the lady in the mornings. She was not helpful, a little rude and didn't seem to have time for any of the guests, we were not impressed. But the lady helping out with the breakfast was very helpful and friendly. Read moreGenuine Expedia guest review
Nice Hotel, reasonably good location. It's on the 2nd and 3rd floors of an apartment block so it feels a bit disjointed. The bed was a slat bed which had seen better days but still comfy enough. No hot water during the weekend. They didn't appear to call a plumber until the Monday morning.Genuine Hotels.com guest review
We have just come back from a long weekend in Vienna, I chose Best Western Hotel-Pension Arenberg because of location' I have to say we were not disappointed, the hotel is very central to all the sights, bars, restaurants and public transport, the staff are excellent friendly and very helpful, the room was spacious and spotless clean' and as for the […] breakfast, they had everything you could possibly want. I would definitley give this hotel a big big thumbs up :)))) Martin Read moreGenuine Expedia guest review
"Nice and cozy hotel with ideal location."
Very beautiful and cozy hotel, very nice and friendly cleaning staff. Reception staff however is not so friendly and a bit heavy mind sometimes, e.g. they were unaware about Best Western brochures suggesting to become members of Best Western (we found them in the room set of brochures, catalogs and guides).Genuine Expedia guest review
"Very Small Rooms in the hotel"
The hotel is conveniently located however the rooms are very small and cramped up, for the price you would not want a very small room. Also the kettle is not available in the room so one cannot have tea or coffee and have to go to the dining room to get hot water etc. The breakfast is good but again the dining room is very small. The reception is located […] on the 3rd floor of the hotel. The first 2 floors are office. Read moreGenuine Hotels.com guest review
"Great breakfast - but tiny cramped room for solo"
Its in a great location. As a single traveller, my room was tiny and cramped with no real window and therefore I would say very overpriced for what it was. Air conditioning was good and a relief. Breakfast was the highlight - great variety and choice.Genuine Expedia guest review
"disappointed with best western for the first time"
in the extreme heat of july the remote control for the airconditioning unit was missing. the room was completely airless. after an hour of trying to sort out the problem they gave us a remote from another room which proved the system was working but then they turned off the air con and took the key away. we had to leave the hotel after that as my 80 […] years old mother was nearly passing out. staff could see my motherˇs condition but refused to assist us with finding another hotel or calling a taxi. Read moreGenuine Expedia guest review
"Good location close to ferry and underground"
Only downside was reception on second floor of apartment block.Genuine Hotels.com guest review
It is really a small apartment hotel and if classed as that it is very satisfactory. Location is excellent. It falls far short of a real four star accomodation.Genuine Hotels.com guest review
The receptionist was unable to transfer calls to my room, because (I was told the next morning) they had not been trained properly to use the equipment.Genuine Expedia guest review
Good and would like to stay there again. The decor with tapestry in the room is quite nice. We do not have much negative impression. Perhpas the breakfast room is a bit packed with very little space. It would be good to have a shower curtain instead of a shower screen, because the screen is undersized and water comes out and makes the floor wet.Genuine Hotels.com guest review
"Not fantastic for a relaxing short brake"
Some hotel staff were friendly and helpful, some were awful. Lady at breakfast begrudged to give us fresh coffee and hot drinks were an issue. Good location by the Danube. Had to walk a bit to find a decent restaurant. Breakfast and room was nice in the hotel. Very strange layout and a funny sort of atmosphere there though ,that will not attract us […] back. Read moreGenuine Hotels.com guest review
"Nice pension, Ringstrasse location"
This was a nice pension and clean. Walls were rather thin but guests seemed middle aged and quiet. I didn't get breakfast but was told it was 18 euro which seems pricey, but it did look like a nice spread. Staff were polite and helpful. Location is a bit of walk to city center (or cathedral) but taking the RingTram was very easy. Free internet worked […] well. Read moreGenuine Hotels.com guest review
"Quiet, comfortable hotel in a great location"
Great location and warm welcome. The room was very comfortable and well furnished - with a luxurious bathroom including bath and separate shower cubicle. The selection and quality of the breakfast was excellent. This small friendly 'Pension' is well worth a visit and makes a pleasant change from larger hotels. There are plenty of restaurants in walking […] distance and the No 1. and No 2. trams stops are only a short walk away - ideal for exploring around the RingStrasse Read moreGenuine Expedia guest review
"Best Western Hotel-Pension Arenberg in Vienna"
This hotel is clean and located in very convenient downtown location. All the stuffs are polite and nice. The rate is reasonable. Will stay again and Will recommend to others.Genuine Hotels.com guest review
"Small and Friendly"
Good location for both underground and airport [MAT] train. Walking distance to old townand all the central sites plus local restaurants to the hotel if you are tired. Staff very helpful and friendly.Genuine Hotels.com guest review
This hotel is not 4star, closer to a poor 3 or 2 star, even removed our curtains on the last night for drycleaning hence no curtains to block morning sunlight out. Milk sour at breakfast, good choice at breakfast but some of it was sour or off as not refridigated, just left out in a warm lobby. waitress at breakfast rude, reception did try with the […] curtain situation but could not address this issue as all curtains had been removed in every room. Internet service very very poor. Would not recommend this hotel to anyone & suggest expedia do not market it Read moreGenuine Expedia guest review
Very good location, if a little hard to get to at first, since it's on the third floor. Concierge service isn't that great.Genuine Hotels.com guest review
I was virtually forced to check out early before 12 PM because they were expecting a guest then. Also they quoted a different price to hire a taxi from the hotel. When I reached the airport, the taxi driver demanded a different rate than agreed upon.Genuine Hotels.com guest review
"Best Western Hotel-Pension Arenberg"
Located within walking distance of the CAT, Hotel Arenberg was ideal for a business stay. The location was within about 15 minutes walking distance of key sights, and the staff were pleasant and helpful. It was a little hard to find initially, as it is located on a one way system - if on foot, DON'T follow the signs and you'll be fine!Genuine Hotels.com guest review
"Small and cosy hotel"
The hotel is very clean and rooms are small but well organized and you don't feel like sleeping in a box. The are is very quiet, no noises from outside. The breakfast is very good and varied. It's very close to the city center, a 10 min walk.Genuine Hotels.com guest review
Vi er fornøyd med oppholdet på BW Arenberg. Rommet var middels stort, med god seng og relativt nytt bad. Interiøret har et noe mer personlig preg enn det som er vanlig på kjedehoteller. Sentral beliggenhet; Wien sentrum er ikke stort, så det er gangavstand til det meste og både metro- og togstasjon i nærheten. Personalet er alminnelig hyggelig uten […] å være overstrømmende, men frokostbetjeningen kan bli bedre. Hotellstandarden er nok også i enkleste laget for de fire stjernene. Read moreGenuine Hotels.com guest review
"Total hyggeligt hotel - FIN beliggenhed"
VI havde 4 dejlige nætter her - forlænget week-end, med besøg i Volksoper og koncert på Schönbrunn. Sporvognen kører LIGE uden for hotellet - køb et vienna Card, så I kan køre gratis med sporvogn og tog. Metroen er også i gåafstand. Fantastisk morgenmad - kæmpeudvalg, og rigtig gammeldags stemning. Vi kommer gerne tilbage...Genuine Hotels.com guest review
"Bra beliggenhet - OK hotell"
Et sentralt (rett ved Ringstrasse) hotell. Kun ti minutters gange inn til Stephansplatz (midt i sentrum). Trikkestopp rett utenfor, og t-bane like ved (ca. 300 meter). Sånn sett perfekt beliggenhet - her har du mulighet til å få med deg alle Wiens severdigheter i løpet av en helgetur! Dette hotellet er definitivt ikke et firestjerners hotell, jeg vil […] si at det kun fortjener to. Ligger noe merkelig til i 2. og 3. etasje i et leilighetsbygg (noe forfallent innvendig, men de holdt på å pusse opp da vi var der). Hotellet er eldre, noe slitt, men absolutt sjarmerende. Vi var så heldige å få et nyoppusset rom, som i grunnen var veldig fint, men vi ble plaget av en merkelig lukt. Kunne minne om gammelost, og dette satte seg i klærne. Dessverre! Frokosten er OK, og beliggenheten bra - betjeningen er alt fra pottesure til smørblide, dette viste seg å være personavhengig. Et HELT GREIT hotell for de som har et budsjett å forholde seg til, passer greit for både kjæreste- og venneturer. Read moreGenuine Hotels.com guest review
Удобное расположение, близость от всех основных туристических объектов. Доброжелательный персонал. Одноместный номер небольшой, но достаточно удобныйGenuine Hotels.com guest review
"Hyggelig hotell for langhelg, dårlig internett"
Litt trangbodd hotell over to etasjer i en eldre bygård. Rommene er små men komfortable nok. Glimrende beliggenhet i gangavstand til det meste. Hyggelig service med kaffe gratis tilgjengelig. Frokostbuffeten staår i respepsjonen og gjør at den virker overfylt når buffeten står ute. Internett fungerer kun i fellesområdene selv om de sier noe annet i […] resepsjonen. Det gjør at hotellet ikke fungerer bra for forretningsreiser. Read moreGenuine Hotels.com guest review
３階にあるジュニアスイートの部屋に５泊した。新しい部屋らしく、室内は結構広いし豪華。バスタブもついていた。しかしながら暖房が入らない、お湯も熱かったりぬるくなったりと安定しない。２３時以降はホテル側が夜間シフトに移行するらしく、また一からクレームし直しになるが、努力はしてくれるものの結局原因不明を繰り返すのみ。ぬるま湯で凍えながら風呂に入って寒い部屋に寝る日々が続き、最終日にやっと別の部屋に移らせてもらったが、そこは逆に暑いくらい。ルームサービスは毎日入ってくれるし、朝食ビュッフェもなかなか充実している、さらにコーヒー・クッキーは無料で楽しめるのだが、いかんせんフロントの対応に閉口。Genuine Hotels.com guest review
מלון מומלץ מיקום מצויין קרוב למרכז במרחק הליכה. ארוחת בוקר מגוונת נקי ומסודר נהנינו מאודGenuine Hotels.com guest review
"이용후기를 쓸수 없습니다"
예약을 거의 두달전에 했습니다. 근데 체크인하러가니 뭔가 문제가 있다고 다른호텔로 옮겨주겠다고 하더라구여. 그 문제가 무엇인지, 오버부킹이 된건지는 말해주지 않았지만, 바로 길건너에 있는 아파트먼트로 옮겨주었습니다. 호텔은 옮겨주고 조식은 자기네 호텔에 와서 먹어야 한다더군요. 조식 제외된 상품에 추가로 결제한거라 더 기분이 나빴습니다. 아침에 편한하게 조식먹고 올라가서 짐싸고 체크아웃하려고 조식을 따로 결제까지하며 예약했는데, 호텔도 제맘대로 옮겨버리고 아침은 대각선으로 길건너 자기네 호텔로 올라와서 먹으라니요... 아렌버그는 아주 낡고, 작고, 엘레베이터도 불편하고, 호텔만 있는건물이 아니고 상가주택같은데에 두개의 […] 층만 입주해있는 건물이라서 불편해보였지만, 옮겨준 아파트호텔은 그에반해 너무너무 조았기때문에 전 이곳보다는 그 아파트호텔에 후기를 남기고 싶네요. 직원들도 매우 협조적었고, 아파트라 방도 투룸에 넓고 편했습니다. 물론 훨씬 조은방에서 묵었지만 아렌버그에 대해서는 상당히 불쾌합니다. Read moreGenuine Hotels.com guest review
Ganz gut, central gelegen, sauber. Surpier bequeme Betten, wertvolle Bettdecken und Bettwäsche. Weich und sauber. Gerne wieder.Genuine Hotels.com guest review
"Junior Suite was excellent choice with 2 children"
Perfect fit to our needs with 2 children. Getting around was easy with trams driving right across the street. Breakfast buffet exceeded all expectations.Genuine Hotels.com guest review
"Sjarmerende hotell med personlighet"
Bra hotell med særpreg. Meget god beliggenhet, gangavstand til flytog, U-bane, trikk, buss etc. Gangavstand også til sentrum (noe lenger).Genuine Hotels.com guest review
"Sehr schönes, zentralgelegenes Hotel"
Sehr freundliches und zuvorkommendes Personal. Die Nähe zur Altstadt sowie zum öffentlichen Nahverkehr ist sehr gut. Die Garage ist sehr klein und nur etwas für Kleinstwagenbesitzer geeignet ;-). Reichliches Frühstücksbuffet läßt keine Wünsche übrig.Genuine Expedia guest review
"Umgebucht auf Nachbarhotel: Aparthotel Adagio."
Alles super, nur Umbuchung war etwas Aufwand, daher insgesamt ok.Genuine Expedia guest review
"Céntrico y agradable."
Es sorprendentemente confortable para lo que podíamos esperar de una pensión. La habitación algo pequeña pero no le faltaba de nada. La cama comodísima con unos edredones estupendos. El buffet de desayuno muy variado y abundante. El personal muy atento sobre todo Giuliana que además habla perfectamente el español.Genuine Expedia guest review
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