My friend and I recently stayed in separate rooms, paying the same price, keen on its great location. Upon arrival, you enter thru a door that is a building that houses other businesses. The hotel is disconnected from the other floor as a result. I ended up in a small room that had the bed against the hallway wall, every time the doors shut, the walls […] would vibrate, the furnace did not work well. My friend received one of the rooms that are pictured on the site, she had a balcony, a foyer, lovely bedding...Unbelievable. It would have been appreciated to have images of all rooms so one doesn't enter with false hope. The reception lady was just rude. Unwilling, indifferent, very disappointing. I would have stayed closer to museum quarter if I had know the rooms here had the potential to look like a borderline hostel single. Read moreGenuine Expedia guest review
"Never stay at this hotel"
First of all, the staffs are NOT professional at all. In 20 years, they are the worst of all. They shouted at each other fighting in front of the guests. They were not speaking German but not sure which language was it. The lady at the front desk was the worst of all. If you arrive later than 9 pm, the sleepy staff will meet you and with very unprofessional […] attitude. Never ever stay at this place if you want to make your trip to Vienna pleasant. And the breakfast was far from acceptable.Vienna is not a cheap place but if you take time at Expedia, there are many good places. I made a terrible mistake at this place. Read moreGenuine Expedia guest review
Good location, rooms are very small but well setup and comfortable. One drawback is how bad the Internet is: very slow and unstable.Genuine Expedia guest review
Beautiful room (suite). Walk to pick up tram or bus. Breakfast very good. Helpful staff.Genuine Hotels.com guest review
"Good location 5-7 min. to centre. Helpful & staff"
Nice hotel with good location with helpful staff. The building of the hotel has offices for other companies. The reception & lobby is in the second floor.Genuine Expedia guest review
"Small room & rude staff"
Our stay was actually okay, even though the room was small and the sofa bed an odd uncomfortable thing...until the afternoon upon checkout when the desk clerk snottily told me we should be thankful they let us stay an hour past checkout. This is after I asked if we should put our bags in their luggage room, as the airport shuttle they arranged for is […] wouldn't arrive until 1. What a rude and unnecessary comment that left us never wanting to return to this hotel. Read moreGenuine Expedia guest review
The best value for.a.hotel in all are stays while in europe for.3 weeks. Largest room and bathroom we had and we paid up to 4 times the amount for a room in our stay in other cities. Wish we would have stayed longer. Look forward tostaying there againGenuine Expedia guest review
"Nice Unique Hotel"
Hotel in a unique old building makes for beautiful rooms. Location is convenient to most of the sites.Genuine Hotels.com guest review
"Good location and room but small toilet area"
Stayed 3 days there, excellent breakfast, good location, and room size, but toilet area is too small, even for 110#, 5 ft ladyGenuine Expedia guest review
"Pretty rooms near attractions!"
We stayed for five nights and the hotel staff were very helpful. They went out of their way to make us comfortable. Breakfast was a delicious feast of anything a hungry tourist could want. The hotel was located close enough to walk to St. Stephens, the Spanish Riding School, restaurants, and shopping areas. The hotel driver that brought us to the airport […] was very kind and personable. Read moreGenuine Expedia guest review
"Not as nice as photos"
The photos on Expedia was quite misleading. The rooms are old not as nice as the photos, so are the lobby and common spaces (if there is any that is). Above all, this hotel is not a hotel. It is a "pension" rather and should not be ranked as a hotel. And it is in fact located on the 3rd and 4th floors of an old residential building sharing floors with […] other residents. In order to go from lobby floor to upper floor rooms, one must exit the hotel into a dark dirty old hallway and walk or take elevator up to the upper floor in order to get to upper floor rooms. Naturally, main entrance on the street level is nothing more than a buzz-in type doorway on a brownstone row housing in NYC. Staff was nice but overall, I was not impressed at all, especially for the price. Read moreGenuine Expedia guest review
"Nice hotel conveniently located."
Thoroughly enjoyed staying at the hotel with my 9-year old daughter on her first visit to Vienna.Genuine Expedia guest review
"you get what you pay for"
The main advantage of this hotel is its price - it was cheap. Otherwise it's borderline acceptable - you get what you pay for.Genuine Expedia guest review
I had a lovely view of a concrete wall. Saw the featured room pictures so I wasn't expecting a fabulous room. But even then I was pretty disappointed. The bonus is at least having a washroom to myself.Genuine Expedia guest review
"Don't let the entrance scare you away."
We had a great stay here. The staff were great and very helpful.The food was great!The front entrance is small dark and the stairway is unlit. This needs to be resolved as it causes discomfort on your first entry. There were 5 of us and we would recommend it highly. SusanGenuine Hotels.com guest review
Hot day in May with no A/C! Excellent locationGenuine Hotels.com guest review
Nice hotel with friendly staff.Genuine Hotels.com guest review
"very bad rooms and beds"
very bad, didn't get the help I needed. see the report my boss have send to hotels.comGenuine Hotels.com guest review
Brilliant experience - I can recommend it unreservedlyGenuine Expedia guest review
"Location is nice, staff is very friendly."
Internet connection was slow and almost no connection in each room.Genuine Expedia guest review
"Be careful - avoid room 24"
Booked a double room with a queen sized bed. My booking was confirmed by Expedia. On checking in I was shown room 24 which was tiny with what I can only describe as a child's bed. I complained to reception showing them my booking confirmation. They said this was just a request and not a confirmation so either the hotel, Expedia or both have screwed […] me up here. They gave me a different room for my second night which was much better however I am concerned that this might happen again and therefore will not book this hotel again despite the fact that I spend 3 days each and every week in Vienna. Read moreGenuine Expedia guest review
"Good breakfast poor wifi"
The hotel is about 10 minutes walk from the airport train terminal. Access to reception is awkward. Reception is on the 2 nd floor of an apartment building and the door to the building is locked. It is necessary to ring reception from outside first. Breakfast excellent. The room was clean and comfortable. The wifi reception was poor. None at all from […] my room, sporadic from the reception area. Read moreGenuine Hotels.com guest review
"congress in vienna"
the hotel is situated in a convenient place very close to the center, but compering with other best western hotels the comfort is not the sameGenuine Hotels.com guest review
"very helpful staff"
We were very satisfied with the hotel service and locationGenuine Hotels.com guest review
"Convenient location, friendly staff"
Convenient location, friendly staff and good breakfast Free Internet, however wifi signal was weak/unreliable Very limited parking availableGenuine Expedia guest review
"Nice hotel, good location, ok staff"
Stayed at this hotel in May 2013. The hotel was in a great location, within walking distance of all the main areas but still in an area that was quieter. Breakfast had lots of options and was good. Coffee is available during anytime of the day/night (big bonus for us). They don't have much information on guided tours like some other hotels. The rooms […] were nice and spacious, we were on the first floor of the hotel. We had a balcony but the building was under construction while we were there so we didn't have a view. The staff at the front desk was not very friendly, especially the lady in the mornings. She was not helpful, a little rude and didn't seem to have time for any of the guests, we were not impressed. But the lady helping out with the breakfast was very helpful and friendly. Read moreGenuine Expedia guest review
Nice Hotel, reasonably good location. It's on the 2nd and 3rd floors of an apartment block so it feels a bit disjointed. The bed was a slat bed which had seen better days but still comfy enough. No hot water during the weekend. They didn't appear to call a plumber until the Monday morning.Genuine Hotels.com guest review
We have just come back from a long weekend in Vienna, I chose Best Western Hotel-Pension Arenberg because of location' I have to say we were not disappointed, the hotel is very central to all the sights, bars, restaurants and public transport, the staff are excellent friendly and very helpful, the room was spacious and spotless clean' and as for the […] breakfast, they had everything you could possibly want. I would definitley give this hotel a big big thumbs up :)))) Martin Read moreGenuine Expedia guest review
"Nice and cozy hotel with ideal location."
Very beautiful and cozy hotel, very nice and friendly cleaning staff. Reception staff however is not so friendly and a bit heavy mind sometimes, e.g. they were unaware about Best Western brochures suggesting to become members of Best Western (we found them in the room set of brochures, catalogs and guides).Genuine Expedia guest review
"Very Small Rooms in the hotel"
The hotel is conveniently located however the rooms are very small and cramped up, for the price you would not want a very small room. Also the kettle is not available in the room so one cannot have tea or coffee and have to go to the dining room to get hot water etc. The breakfast is good but again the dining room is very small. The reception is located […] on the 3rd floor of the hotel. The first 2 floors are office. Read moreGenuine Hotels.com guest review
"Great breakfast - but tiny cramped room for solo"
Its in a great location. As a single traveller, my room was tiny and cramped with no real window and therefore I would say very overpriced for what it was. Air conditioning was good and a relief. Breakfast was the highlight - great variety and choice.Genuine Expedia guest review
"disappointed with best western for the first time"
in the extreme heat of july the remote control for the airconditioning unit was missing. the room was completely airless. after an hour of trying to sort out the problem they gave us a remote from another room which proved the system was working but then they turned off the air con and took the key away. we had to leave the hotel after that as my 80 […] years old mother was nearly passing out. staff could see my motherˇs condition but refused to assist us with finding another hotel or calling a taxi. Read moreGenuine Expedia guest review
"Good location close to ferry and underground"
Only downside was reception on second floor of apartment block.Genuine Hotels.com guest review
It is really a small apartment hotel and if classed as that it is very satisfactory. Location is excellent. It falls far short of a real four star accomodation.Genuine Hotels.com guest review
The receptionist was unable to transfer calls to my room, because (I was told the next morning) they had not been trained properly to use the equipment.Genuine Expedia guest review
Good and would like to stay there again. The decor with tapestry in the room is quite nice. We do not have much negative impression. Perhpas the breakfast room is a bit packed with very little space. It would be good to have a shower curtain instead of a shower screen, because the screen is undersized and water comes out and makes the floor wet.Genuine Hotels.com guest review
"Not fantastic for a relaxing short brake"
Some hotel staff were friendly and helpful, some were awful. Lady at breakfast begrudged to give us fresh coffee and hot drinks were an issue. Good location by the Danube. Had to walk a bit to find a decent restaurant. Breakfast and room was nice in the hotel. Very strange layout and a funny sort of atmosphere there though ,that will not attract us […] back. Read moreGenuine Hotels.com guest review
"Nice pension, Ringstrasse location"
This was a nice pension and clean. Walls were rather thin but guests seemed middle aged and quiet. I didn't get breakfast but was told it was 18 euro which seems pricey, but it did look like a nice spread. Staff were polite and helpful. Location is a bit of walk to city center (or cathedral) but taking the RingTram was very easy. Free internet worked […] well. Read moreGenuine Hotels.com guest review
Otelde her konuda bana yardımcı oldu ve cok memnun kaldım. Otelin 1. Viyana'da yer alması her yeri gezmemde büyük Rahatlık sağladı.Genuine Hotels.com guest review
"Great choice at a great price."
Excellent! Extremely confortable and large bedroom. Very well located, about 10 min walking to the city center!Genuine Hotels.com guest review
入口がインターホンを押して入るタイプで初めてだったので戸惑いました。 アクセスは少し悪いかもしれません。Genuine Hotels.com guest review
"Greit hotell/pensjonat, sentralt."
Greit hotell/pensjonat med sentral beliggenhet. Veldig bra frokost og hyggelig frokostrom. Trist og mørkt inngangsparti/portrom uten automatisk lyspåsetting (måtte lete i mørket etter bryter).Genuine Hotels.com guest review
"Relativ zentral ansonsten entäuschend"
Sehr kleines Zimmer, gefühlte 7m2, Frühstücksbuffet sehr groß, aber zum Teil nicht frisch und keine gute Qualität, manchmal ist weniger doch mehr. Klitekleines Bad mit Badewanne, Duschschlauch mit Löchern, keine Tür sondern Faltür.Genuine Expedia guest review
リード見本市での催し物出席のため，交通の便が良いこちらを予約しました。 しかしチェックインしようとすると「電気系統の不良」やらを理由に「部屋がない」と言われ，遠方のベストウェスタンに回されました（移動手段はこのホテルが提供）。ご注意くださいGenuine Hotels.com guest review
"Prima lokatie, redelijk hotel"
Personeel mag vriendelijker, hotel redelijk, maar voldoet, lokatie is uitstekend!Genuine Expedia guest review
"Recommend this hotel for sure"
Good breakfast and good wifi, the room is big and around 10~15 mins walk to central or train station, which is acceptable, and the price is fair as well. Recommend this hotelGenuine Hotels.com guest review
this hotel is quite close to the city centre and metro stations. The room is clean and comfortable. not badGenuine Hotels.com guest review
"Hôtel de charme situé tout près des lieux touristi"
Accueil sympathique, petit déjeuner buffet très copieux et chambre confortable et spacieuse. Le séjour a été très agréable. Hôtel à recommander.Genuine Expedia guest review
"Hotel bien situé, c'est tout"
Qui met encore des fleurs dans une chambre d'hotel ? résultat pollen partout, allergie... Du jamais vu, le personnel entre dans la chambre le soir (pour savoir si tout est OK...et donner un bonbon...) certes il tape et marmonne en allemand quelque chose... on donne de la voix (c'est quoi ? oui ?) et puis au bout de quelques seconde quelqu'un entre avec […] son passe ! Fenêtre donnant sur un mur... et la femme de ménage a jeté ma bouteille collector des X années de Y parce que vide !!! (mais elle n'était pas à la poubelle, mais posé sur la table de nuit !!) Read moreGenuine Expedia guest review
"Kun et sovested med god frokost"
Inngangen til hotellet på bakkeplan og bygningen generelt var lite innbydende. Resepsjonen var i 3. etasje og rommet i 4. etasje med en trist trappeoppgang mellom etasjene. Servicen og frokosten var god! Rommet var lite, men rent og ordentlig med et pent baderom med dusj. Rommet hadde ett vindu ut til en trang sjakt. Det var ikke mulig å få øye noe […] annet enn vegger fra vinduet (heller ikke himmelen). Det har garantert aldri vært en solståle inn på rommet. Heldigvis skulle jeg bare sove der, jeg var opptatt på dagtid! Read moreGenuine Hotels.com guest review
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