BonneGenuine Hotels.com guest review
"Stunning Viennese style hotel in a fantastic location"
06/08/14 TassieTravellers99 Launceston, Australia
This is a small boutique hotel with around twenty rooms. We had Room 38 The Maria Theresia Suite on the fourth floor. It was a stunning room in cream and pink with beautiful paintings, a large chandelier (watch your head) and quality period furnishings. These are quite chunky but thankfully it is a large room. Large and very comfortable twin bed. The bathroom is very impressive with Versace tiles, a good size bath with a fixed shower over and monogrammed scented towels. Amenities are good including free wifi with a strong signal and a nespresso machine. They perform a turndown service which also replenishes the coffee supply and provides an evening chocolate. Why it was a Cadbury favourite instead of an Austrian chocolate we don't know. The hotel can also arrange airport transfers which are performed by a private transport company. This can be useful as the airport express train stops a fair way from the centre of Vienna. The service is priced only slightly more than the estimated taxi fare. The room had virtually no view as it was facing the internal courtyard but the advantage of this was that it was at the back of the hotel and therefore there was no noise. Location could not be beat. It would be hard to find a hotel that had a better central location. The Karlsplatz metro, the Hofburg, Stephansplatz and Stadt Park are all within a five to ten minute walk from the hotel as are numerous excellent restaurants. Breakfast is pre-ordered the night before instead of a buffet making it difficult to pre-empt what you will feel like. Each menu selection comes on a tiered tray and includes eggs, yoghurt, fresh fruit, buns and condiments. Everything including the coffee is excellent. They make their own juice. We had pineapple, pear and ginger which had a lot more zing than we are used to at breakfast and we did crave some orange juice. Muesli, dried fruits and extra buns are also available. Staff are excellent and very helpful and courteous and speak very good English. In particular Manuela and the lady who heads up the kitchen. Two negatives that detracted from our stay and stopped us from considering five stars for this hotel. One was the air conditioning. Once they got it working it produced a thin whisper of air at top setting that could hardly be felt. We were there in early May and although the weather was not hot it did little to cool the room down. The second and bigger problem was the smoking. Our room was the only non smoking room on this floor. What was worse was that staff smoked in the reception area which is directly across from the open planned breakfast room. Coming from a non smoking background this was something we did not appreciate. Apart from this it was a wonderful stay.
05/26/14 Joe M Henderson, Nevada, United States
This is the second time my wife and I stayed at this hotel. The location is great, only a 3 min walk to underground, trams and St Stephens. Staff is helpful, Breakfast is good, WIFI is ok. min walk to the Opera.
"Not quite 5 stars"
05/18/14 well-travelled0712 Brighton, United Kingdom
We stayed here 11 years ago and were happy to do so again. Its main advantage is its location, on a quiet pedestrianised street just off the main shopping area and close to both the underground and tram, although most of the main attractions are within easy walking distance. The staff, with one exception, were extremely helpful, and also efficient - eg, a loose electric socket, when reported, was mended immediately. Both our room and the bathroom were a good size and well-appointed. The breakfasts with plenty of variety were well presented on individual tiered stands, but we would really have preferred to make our own choices of cheeses and meats etc and also not to have to pre-order the previous evening. The male evening receptionist appeared disinterested in the guests, even when I cut and bruised a finger on the entrance door. A minor quibble was the placing of the room safe over the minibar fridge which meant that anything in the safe became really hot. More seriously, we had booked online a room with a shower cubicle, as opposed to a shower over a bath, as, with knee problems, it is for one of us difficult and dangerous to climb into a bath. However our room had only the bath with shower over and when we asked at reception to change rooms, the same disinterested receptionist told us that the hotel had no bathrooms with shower cubicles, not even for the disabled. Had we known this we would probably have booked elsewhere and, at the very least, Best Western and / or the hotel should have informed us when we made the booking, as we had made plain the reason for our request.
"A hidden gem near the Opera"
05/04/14 A N Z London, Canada
We have stayed at this hotel every January for the last six years and it's never disappointed. The staff are very friendly and know us by name. The breakfast is outstanding, the best hotel breakfast we've ever had. And just when you think it couldn't get any better, it did. They changed the format this year and you pre-order your choice the night before. You can customize it as you like and they will bring it to your room or you can have it in the dining room. We recommend the suite as the standard rooms, like in many European hotels are on the small side. From the Versace tiles in the bathroom to the chandeliers in the guest rooms, you are made to feel a part of the hotel's royal heritage without the stuffiness. The hotel is located near the Opera and off the Karntnerstrasse - a great central location.
"Lovely Experience in the Heart of Vienna!"
04/28/14 Donna P Mission Viejo, California
Historical hotel in the pedestrian district in old Vienna, near the Opera House. Easy walk to transportation, dining, shopping and more! Wanting a larger room I booked a junior suite, not much more expensive than a double room and well worth it. Beautifully furnished and lots of room for 2 people to move around, plus desk area, couch and more. I was in #15, a non smoking room. Beautifully restored and tastefully furnished with chandeliers, moulding and elegant touches yet cozy and warm. Included breakfast is FANTASTIC and all staff were super friendly and helpful. This is where you want to stay in Vienna!!!!
"Tout simplement Excellent"
04/07/14 wawa51 Varsovie
Nous revenons d'un weekend a Vienne ( Autriche ) .. après plusieurs voyages, plusieurs hôtels essayes,et Durant nos promenades, nous avons découvert celui ci , bien décidé pour notre prochain séjour d'y descendre. Hôtel typiquement Viennois très bien situe, dans une rue bordée de restaurants, accédant dans la rue piétonne principale. Que du bonheur, réception, propreté, amabilité, petit déjeuner en chambre ou dans la salle a manger, excellent. Vous pouvez sans problèmes découvrir Vienne, son centre Ville, l’opéra, la cathédrale, nous y retournerons sans hésiter Tout simplement PARFAIT We returned from a weekend in Vienna (Austria) .. After several trips, trying several hotels, and during our walks, we found this one, determined for our next trip to go down. Typical Viennese hotel very well situated in a street lined with restaurants, accessing the main pedestrian street. What happiness, reception, cleanliness, friendliness, breakfast room or in the dining room, excellent. Without problems you can discover Vienna's city center, the opera, the cathedral, we would definitely return Simply PERFECT
"a pleasant stay at a confortable and friendly hotel"
04/07/14 merdesar Istanbul, Turkey
We've stayed at this wonderful hotel a while ago. Myself and my fiancee like the hotel very much. Proximity to city center and closeness to metro is big plus. The bed was confortable , the bathroom was good, and overall the room was stylish. The breakfast was a nice buffet, and all the staff were extremely friendly and helpful.
"central, splendid and quiet"
03/27/14 durban W Durban, South Africa
This was our second stay and we were not disappointed. The position is perfect, being in easy walking distance of the Opera House, the Metro, shops, restaurants and the Stephansdom. The breakfast format has been slightly changed in that guests are asked to state their breakfast preference in advance and then are served individual tiered platters. A perfect place to stay in baroque splendour.
"Great value and good location"
03/13/14 J Robert G Hong Kong, China
Great value: A splendid old building, good rooms, convenient location, friendly staff and a great breakfast. My wife and I stayed for three nights. It was an easy walk to the main concert halls and most tourist sights.
"Best possible location "
03/10/14 VladJ_13 Northville, Michigan
Overall very good. Quiet street with no car traffic. Only issue is lack of nonsmoking rooms. I was given "nonsmoking" room which had strong odor of cigarette smoke. Excellent (huge) breakfast. I will come back. RECOMMENDED!.
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