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  • Best Western Premier Kaiserhof
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1 room,  2 adults 
Adults Children
Room 1:

Best Western Premier Kaiserhof - Vienna

48.19744, 16.3684
4 stars
Frankenberggasse 10, Vienna, 1040 Austria ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $145
available on 05/26/13
Price Match Guarantee
4.6 122 5

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    Best Western Premier Kaiserhof
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Best Western Premier Kaiserhof

    • Resselgasse Station Hotels - Vienna 170 yards
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    Overview of Best Western Premier Kaiserhof - Vienna

    Location.
    Situated in the heart of Vienna, Best Western Premier Kaiserhof is within walking distance of Vienna University of Technology and Secession Building. Also nearby are Vienna State Opera and Albertina.

    Hotel Features.
    Best Western Premier Kaiserhof has a steam room, a sauna, and a fitness facility. Wireless and wired high-speed Internet access is complimentary in public areas. This Vienna hotel offers a coffee shop/café, a bar/lounge, and a snack bar/deli. Guests are served a complimentary breakfast. The staff can provide tour/ticket assistance and currency exchange. Additional amenities include a concierge desk, a library, and multilingual staff.

    Guestrooms.
    The 74 air-conditioned guestrooms at Best Western Premier Kaiserhof include laptop-compatible safes and minibars. Complimentary wireless and wired high-speed Internet access is provided. Rooms are equipped with flat-screen televisions with premium satellite channels and pay movies. All accommodations provide desks, safes, and direct-dial phones with voice mail. Bathrooms offer shower/tub combinations, makeup/shaving mirrors, and hair dryers. Additional amenities include complimentary newspapers and coffee/tea makers. In addition, amenities available on request include irons/ironing boards, hypo-allergenic bedding, and wake-up calls. Housekeeping is offered daily.

    Image of Best Western Premier Kaiserhof, Vienna
    4.6 out of 5 Outstanding (122 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    The hotel is situated almost in the city center (one U-bahn station from Stephansplatz). Nevertheless it turned out a rather quiet place, besides it... seemed to me that the hotel had a good sound proofing. There is a restaurant and the Billa supermarket in the neighborhood, and also if you travel in December, there is a Christmas market on Karlsplatz. The hotel pretends to look in old style, but with that has quite new furniture in the rooms. For me personally there was a pleasant surprise - presence of a kettle and tea-bags in the room (the matter is that lately in many hotels they prefer to provide rooms with coffee machine). The other surprising thing, that was discovered by me was... a soap dish in the bathroom. Of course it wasn't a big deal, but I would say quite an unusual thing for hotels. My room was rather large, but it was luxury one (standard rooms had been sold at the moment I booked). The breakfast was good enough (at least for a short stay). Despite on overall pleasant impression, there was a couple of things which weren't so good. I stayed in December, and it was a bit of cool in the room. Perhaps it was so, because my room was on the top floor, right under the roof. There was a local cool-heating system, but there was also a notice that it worked only in the summer period. In addition the blankets were too short and narrow for me. Thought perhaps, these problems could be solved at the reception, but I had a short stay, and it didn't bother me too much... by Dmitry  from Moscow on 12/10/12

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Classic

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Twin Beds
    This room measures 237 square feet (22 square meters). Get a good night's sleep with premium bedding and blackout drapes/curtains. The private bathroom has a shower/tub combination, as well as a hair dryer and a makeup/shaving mirror. Complimentary wired and wireless Internet access keeps you connected, and the flat-screen TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.


    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room safe
    • In-room safe (laptop compatible)
    • Iron/ironing board (on request)
    • Makeup/shaving mirror
    • Minibar
    • Pay movies
    • Phone
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Shower/tub combination
    • Soundproofed rooms
    • Trouser press
    • Voice mail
    • Wake-up calls
    • Welcome amenities
    • Window opens

    Allergy Free Room

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • Two Twin Beds
    Get a good night's sleep with premium bedding and blackout drapes/curtains. Complimentary wired and wireless Internet access keeps you connected, and the flat-screen TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as a hair dryer and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room safe
    • In-room safe (laptop compatible)
    • Iron/ironing board (on request)
    • Makeup/shaving mirror
    • Minibar
    • Pay movies
    • Phone
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Shower/tub combination
    • Soundproofed rooms
    • Trouser press
    • Voice mail
    • Wake-up calls
    • Welcome amenities
    • Window opens

    Luxury

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
      or
    • Two Twin Beds
    This room measures 344 square feet (32 square meters). Get a good night's sleep with premium bedding and blackout drapes/curtains. The private bathroom has a shower/tub combination, as well as a hair dryer and a makeup/shaving mirror. Complimentary wired and wireless Internet access keeps you connected, and the flat-screen TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.


    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room safe
    • In-room safe (laptop compatible)
    • Iron/ironing board (on request)
    • Makeup/shaving mirror
    • Minibar
    • Pay movies
    • Phone
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Shower/tub combination
    • Soundproofed rooms
    • Trouser press
    • Voice mail
    • Wake-up calls
    • Welcome amenities
    • Window opens

    Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
      or
    • One Sleeper Sofa Bed
    Get a good night's sleep with premium bedding and blackout drapes/curtains. Complimentary wired and wireless Internet access keeps you connected, and the flat-screen TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as a hair dryer and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room safe
    • In-room safe (laptop compatible)
    • Iron/ironing board (on request)
    • Makeup/shaving mirror
    • Minibar
    • Pay movies
    • Phone
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Shower/tub combination
    • Soundproofed rooms
    • Trouser press
    • Voice mail
    • Wake-up calls
    • Welcome amenities
    • Window opens

    Superior

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
      or
    • Two Twin Beds
    This room measures 301 square feet (28 square meters). Get a good night's sleep with premium bedding and blackout drapes/curtains. The private bathroom has a shower/tub combination, as well as a hair dryer and a makeup/shaving mirror. Complimentary wired and wireless Internet access keeps you connected, and the flat-screen TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.


    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room safe
    • In-room safe (laptop compatible)
    • Iron/ironing board (on request)
    • Makeup/shaving mirror
    • Minibar
    • Pay movies
    • Phone
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Shower/tub combination
    • Soundproofed rooms
    • Trouser press
    • Voice mail
    • Wake-up calls
    • Welcome amenities
    • Window opens

    Junior Suite

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    • One King Bed
      or
    • One Sleeper Sofa Bed
    Get a good night's sleep with premium bedding and blackout drapes/curtains. Complimentary wired and wireless Internet access keeps you connected, and the flat-screen TVs is offered for your entertainment. A minibar and a coffee/tea maker are supplied. The private bathroom has a shower/tub combination, as well as a hair dryer and a makeup/shaving mirror. A safe, a laptop-compatible safe, and a desk are among the conveniences offered.

    Room Details

    • Air conditioning
    • Blackout drapes/curtains
    • Climate control
    • Clock radio
    • Coffee/tea maker
    • Complimentary newspaper
    • Connecting / adjoining rooms available
    • Cribs/infant beds (complimentary)
    • Daily housekeeping
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Flat-panel TV
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room safe
    • In-room safe (laptop compatible)
    • Iron/ironing board (on request)
    • Makeup/shaving mirror
    • Minibar
    • Pay movies
    • Phone
    • Premium bedding
    • Premium TV channels
    • Private bathroom
    • Rollaway/extra beds available
    • Satellite TV service
    • Shower/tub combination
    • Soundproofed rooms
    • Trouser press
    • Voice mail
    • Wake-up calls
    • Welcome amenities
    • Window opens

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Check-in time starts at: 2 PM
    • Check-out time is: noon
    • American Express
    • Diners Club
    • JCB International
    • MasterCard
    • Visa

    • A resort fee is included in the total price displayed.
    • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Air-conditioned public areas
    • Bar/lounge
    • Coffee shop or café
    • Elevator/lift
    • Free Wi-Fi
    • Free wired high-speed Internet
    • Luggage storage
    • Number of buildings/towers - 1
    • Number of floors - 6
    • Total number of rooms - 74
    • See more facilities
      • Media library
      • One meeting/conference room
      • On-site medical assistance available
      • Parking nearby (surcharge)
      • Snack bar/deli
      • Tours/ticket assistance
      • Valet parking (surcharge)
      • Year Built 1896
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Desk
    • Electronic/magnetic keys
    • In-room safe
    • Iron/ironing board (on request)
    • Rollaway/extra beds available
    • Trouser press
    • Welcome amenities
    • Window opens
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Direct-dial phone
      • Flat-panel TV
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room safe (laptop compatible)
      • Makeup/shaving mirror
      • Minibar
      • Pay movies
      • Phone
      • Premium bedding
      • Premium TV channels
      • Private bathroom
      • Satellite TV service
      • Shower/tub combination
      • Soundproofed rooms
      • Voice mail
      • Wake-up calls
    • Services
    • Laundry facilities
    • Multilingual staff
    • Parking nearby
    • Porter/bellhop
    • Room service
    • Safe-deposit box at front desk
    • Sauna
    • Shoe shine
    • Steam room
    • Valet parking
    • View more services
      • Babysitting or childcare
      • Concierge desk
      • Currency exchange
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Free breakfast
    • Business & Event
    • 24-hour front desk
    • Dry cleaning/laundry service
    • Library
    • Accessibility Features**
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    National rating

    Hotelstars Union assign an official star rating for properties in Austria. This property is rated 4 stars.

    Dining

    A complimentary buffet breakfast is served in the breakfast room between 6:30 AM and 10:30 AM.
    Room service is available.

    Recreation

    Recreational amenities at the hotel include a sauna, a steam room, and a fitness facility.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Valet parking fee: EUR 18 per day
    • Pet fee: EUR 15 per night
    • Late check-out fee: EUR 40
    • Rollaway bed fee: EUR 45 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Vienna, Austria
    Map
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    48.19744, 16.3684
    Hotel coordinates:

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    Best Western Premier Kaiserhof Wieden

    A short guide to Wieden

    Many of Vienna’s artistic and cultural celebrities live here. Wieden’s varied architecture includes fine examples of the Secession style (Art Nouveau) and the city’s most impressive Baroque church, Karlskirche. The Naschmarkt on the Wienzeile is Vienna’s liveliest market.

    see all hotels in Vienna

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Resselgasse Station - 200 yards
    • Paulanergasse Station - 200 yards
    • Vienna University of Technology - 200 yards
    • Karlsplatz - 200 yards
    • St. Charle's Church - 300 yards
    • U-bahnhof Taubstummengasse - 400 yards
    • Karlsplatz Stadbahn Station - 400 yards
    • U-bahnhof Karlsplatz - 400 yards
    • Secession Building - 400 yards
    • Naschmarkt - 400 yards

    3.0+ mi

    • Vienna Intl. Airport (VIE) - 9.6 miles
    • Bratislava M.R. Stefanika Airport (BTS) - 38 miles
    All hotels in Vienna, Austria
    Reviews
    • All (122)
    • Business (12)
    • Romance (10)
    • Family (10)
    • Friends (5)
    • Other (85)
    4.6 / 5
    Outstanding

    Score breakdown (from 122 reviews)

    • 5.0
      (88)
    • 4.0
      (28)
    • 3.0
      (3)
    • 2.0
      (0)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.7
    • Service
      4.7
    • Comfort
      4.5
    • Condition
      4.6

    Reviews: Overall

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    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Sean
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "A very good quiet hotel in the city center"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel is situated almost in the city center (one U-bahn station from Stephansplatz). Nevertheless it turned out a rather quiet place, besides it seemed to me that the hotel had a good sound proofing. There is a restaurant and the Billa supermarket in the neighborhood, and also if you travel in December, there is a Christmas market on Karlsplatz. The […] hotel pretends to look in old style, but with that has quite new furniture in the rooms. For me personally there was a pleasant surprise - presence of a kettle and tea-bags in the room (the matter is that lately in many hotels they prefer to provide rooms with coffee machine). The other surprising thing, that was discovered by me was... a soap dish in the bathroom. Of course it wasn't a big deal, but I would say quite an unusual thing for hotels. My room was rather large, but it was luxury one (standard rooms had been sold at the moment I booked). The breakfast was good enough (at least for a short stay). Despite on overall pleasant impression, there was a couple of things which weren't so good. I stayed in December, and it was a bit of cool in the room. Perhaps it was so, because my room was on the top floor, right under the roof. There was a local cool-heating system, but there was also a notice that it worked only in the summer period. In addition the blankets were too short and narrow for me. Thought perhaps, these problems could be solved at the reception, but I had a short stay, and it didn't bother me too much... Read more
    Genuine Expedia guest review
    Other trip
    Dec 10, 2012
    Dmitry
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "Great hotel for location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel. Well located to city centre. Clean and staff are helpful.
    Genuine Expedia guest review
    Other trip
    Nov 7, 2012
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "Nice Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    The staff was very helpful & the breakfast buffet was huge & delicious. My only complaint is that the temperature of the room was too warm. We were there the first week of October & the air conditioning had been turned off for the season. We slept with the window wide open, but it was still uncomfortable. The room was small but excellently appointed […] & very clean. Read more
    Genuine Expedia guest review
    Other trip
    Oct 8, 2012
    Jane
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Wonderful and memorable stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel is quiet and conveniently located to all attractions within the city center. The room is spacious; however, the bathroom is a little small. The hotel receptionists are superb in their attitudes and professional manners. Their recommendation and help in getting directions and concert tickets are excellent.
    Genuine Expedia guest review
    Other trip
    Sep 30, 2012
    Love to Travel
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Nice hotel in Vienna."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice hotel in Vienna close to the Underground and area restaurants. It is an older hotel, but has been well maintained and updated. The room was large - even for American standards. The bed was very comfortable! The breakfast was great with a lot of choices. There are closer hotels and newer hotels in the area, but this is a very good choice for the […] money. Read more
    Genuine Expedia guest review
    Other trip
    May 23, 2012
    PD
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Nice Hotel, close to all must-see sights"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice Hotel, close to all must-see sights
    Genuine Hotels.com guest review
    2 night trip in May 2012
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Very fine small Viennese Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I am a business traveler accustomed to a high standard. I attend half a dozen conferences hosted in large hotels abroad every year, and I try to opt for a place nearby that has more local flavor. Kaiserhof is the gold standard in this regard. This is a very civilized small hotel, and a bargain at the price I paid. My room was at the low end of the rate […] scale and was comfortably large. Bathroom had radiant heated floors and a shower to die for. Free internet, mini-bar. Great comfortable room. My room was on street level and I never heard a sound from outside. This is a really sweet spot with very attentive staff, wonderful breakfast room, elegant and charming small bar--there is nothing I would change about this place, once you're inside. The only bummer, and it's fairly minor, is that you are outside of the ring road, and it's a walk into the first district, where so many of the attractions of Vienna lie. Nevertheless, it's no more than a ten minute walk into Stephansplatz, and five minutes to the Opera--so it's by no means a hardship detail--it's just that once outside the ring, the surrounding neighborhood is not special--it is by no means a questionable neighborhood--it's fine, although generic. If you want a lovely hotel that lets you know you are in one of the world's great cities, you don't want to spend decidedly more to stay in the first district, and you don't mind walking a few extra minutes to and from every day, stay here--it's a fine place. Read more
    Genuine Hotels.com guest review
    4 night trip in Apr 2012
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "Wonderful experience"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    We stayed at the Kaiserhof for a week and really enjoyed the location and site. The staff was very friendly and attended to our needs right away. We really appreciated their attention to detail and would stay there again on our next visit. BTW - The breakfast was fabulous.
    Genuine Expedia guest review
    Other trip
    Apr 18, 2012
    Larry
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "It's okay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The breakfast however as good. I think you can get better deals in Vienna for the price.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "well appointed hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    staff are very helpful. Breakfast is well done. Very convenient to city centre. Love this place and will return.
    Genuine Expedia guest review
    Other trip
    Jan 21, 2012
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Best location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved my stay here. I am walking distance from almost anything from good food to historical land marks. The beds are extremely comfortable and the room service is exceptional.
    Genuine Hotels.com guest review
    2 night business trip in Oct 2011
    william C
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Amazing 3 night stay in Vienna"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nothing was overlooked at the Kaiserhof Hotel. The staff were extremely helpful and paid attention to every detail. Thank you!
    Genuine Expedia guest review
    Other trip
    Jul 24, 2011
    Patrick H
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Would definitely recommend!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel within walking distance of city center. Luxurious buffet breakfast. Our room was spacious and bathroom was renovated 2 weeks ago. A/C was better than most in Europe. Concierge was well informed and helpful with recommendations. Would definitely use this hotel again.
    Genuine Expedia guest review
    Other trip
    Jul 19, 2011
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Nothing but good to say"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Room was ready when we got there. Reception staff was fantastic in answering questions, giving restaurant recommendations and being patient! Room was very comfortable and spacious. Location was just very short walk to the Innerstrat. Across the street was the metro and the hourly bike rental. Grocery store within a 2 minute walk. This hotel was a fantastic […] hotel for many locations if you dont mind walking!! I changed hotels to join a tour and was sorry I did. Great value for what was received. Breakfast was plentiful with many choices. No complaints at all. Read more
    Genuine Hotels.com guest review
    1 night family trip in Jun 2011
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Excellent Hotel; Awesome Staff!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Kaiserhof Hotel is in a good location just outside the "Ring" and just a few blocks from the Karlsplatz Underground station. Also, a city Tram stop is one block away. Our travel in the city was very easy and the hotel staff were very helpful providing city maps and directions as needed. Every staff member was friendly and constantly smiling. The […] breakfast buffet was outstanding. We truly appreciated our problem-free stay at this hotel. Read more
    Genuine Expedia guest review
    Business trip
    May 31, 2011
    Tom L
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Comfy and close"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Kaiserhof BW was great! Close to the Technical University, Resselpark and blocks from the Concerthaus, it was an easy location tucked into the block. The room was generous and free wifi and breakfast, along with coffee/tea in the room made it perfect. Thanks for a welcoming stay in Vienna!
    Genuine Expedia guest review
    Business trip
    May 28, 2011
    Kathy R
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "Very nice hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This is a very nice hotel just outside the main tourist area. It's located on a quiet street close to the metro, streetcars and the main sites. It's an old hotel but well maintained. The staff is very helpful and the breakfast buffet was very good. My only complaint would be the size of the basic rooms.
    Genuine Hotels.com guest review
    4 night trip with friends in May 2011
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Everything a hotel should be"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    ... and close to the Opera, Muskiverein and all.
    Genuine Expedia guest review
    Other trip
    Dec 29, 2010
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Wonderful rooms, wonderful breakfast, super staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I waned a hotel within easy walking distance of the Opera House, that was in a safe neighborhood. This is a lovely hotel, three blocks from the subway and five blocks from the Opera House. The hotel is just outside the "Ring" area, and thus costs considerably less for an outstanding stay than those inside - but it is in a very safe and comfortable area […] and easy walking distance to museums and all. The hotel was recently updated and has really excellent features, such as Villaroy and Boch bathroom fixtures. The beds are supercomfortable - we were using a pullout sofa in a junior suite that was very comfortable and there was plenty of room with it pulled out throughout the visit. The breakfast has a fabulous fresh fruit cocktail as well as cut fruit and fresh fruit, in addition to fried eggs, scramble and boiled - wonderful breads, sausage, bacon, cakes, cereals, etc. The only notable drawback is that there is not a particularly interesting restaurant nearby though there are good snacks at the bar and a terrific market around the corner. Read more
    Genuine Hotels.com guest review
    3 night trip in Dec 2010
    Kathy C
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Excellent hotel value"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel was beautiful and an amazing value for the cost. Large room, lovely amenities, and a sauna/steam room to use for free! Was within a few blocks walking distance to the sights.
    Genuine Hotels.com guest review
    1 night trip in Oct 2010
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "A Very Pleasant Surprise"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We spent four nights at the hotel in late August. The hotel staff were friendly and helpful, the room was good and the breakfast was exceptional. We had a wonderful stay and its hard to find a problem. It was good value for money.
    Genuine Expedia guest review
    Other trip
    Oct 7, 2010
    Sean S
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "One night stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed only one night at the Kaiserhof, but our experience was extremely pleasant. We arrived at the hotel around 11am and were told to our surprise, that our room was ready for us. This was quite unexpected due to the time of day, but much appreciated as we had been traveling for several hours. Our room was clean, neat and nicely appointed. Bathroom […] was modern with plenty of towels and amenities. There is a steam room and sauna on the first floor. For this, the hotel provided us with robes, slippers and bottled water free of charge. Breakfast was excellent with much to choose from. Hotel staff was attentive and helpful with arranging restaurant reservations and transportation. We wished we could have stayed longer. Read more
    Genuine Expedia guest review
    Other trip
    Sep 15, 2010
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Very nice hotel overall, elegant !"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We enjoyed our stay at BW Kaiserhof Hotel. Clean and elegant, the staff was very friendly and helpful. We would stay yhere again when visiting Wien.
    Genuine Expedia guest review
    Other trip
    Sep 2, 2010
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night family trip in Aug 2010
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2010
    A Traveller
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Vienna City Tour"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is very well appointed and comfortable, but the standout services were the front desk staff, and bellhop. They were very warm, quick to help, and enjoyable conversation. Breakfast was also very nice with a broad buffet of selections. We were very pleased with the hotel.
    Genuine Hotels.com guest review
    1 night trip with friends in Jul 2010
    Kirstin H
    US

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great hotel and great location
    Genuine Hotels.com guest review
    1 night trip in Jul 2010
    Marko
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    IE

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Well-placed hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Good location, excellent breakfasts and helpful staff. We enjoyed our stay.
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    A Traveller
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Couldn't be happier"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This really is a friendly quality hotel in an extremely convenient location. We would definitely return.
    Genuine Hotels.com guest review
    2 night romance trip in Oct 2012
    Ian
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "I didn't know hotels THIS good still existed."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Convenience, comfort and customer service: will definitely use this hotel for our next Vienna trip. Convenient: max 5 mins walk from Karlsplatz UBahn, Karls Kirche, max 15 mins from St Stephens Cathedral, Hofburg etc yet situated in a quiet side street/area with good choice of local restaurants. Comfort: the room was quiet, spacious, clean and comfortable: […] slept very well.High standard of decor in a style consistent with the rest of Vienna. Breakfast buffet was comprehensive. Customer service: WITHOUT EXCEPTION, staff were GENUINELY friendly and keen to help. This may seem all too good to be true:I've tried to find a fault but failed! Read more
    Genuine Expedia guest review
    Other trip
    Sep 16, 2012
    Stuart
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "We'd come again"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Our whole experience was above and beyond expectations - from the superb breakfasts to the extremely professional and friendly staff. The Hotel is within 10 minutes walk from the Opera and very close to a major underground station. We stayed for 5 nights and would highly recommend it.
    Genuine Expedia guest review
    Other trip
    Sep 7, 2012
    Victor
    AU

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Full marks"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is an excellent hotel, ideally situated to explore Vienna. We chose it for its proximity to both the Rathaus, where we enjoyed the film festival, and the Upper Belvedere, with its wonderful collection of Klimt paintings. But nearly all the main sights are within walking distance. The staff were friendly, helpful and efficient during our 2 night […] stay and our unusually spacious room was very clean and comfortable with good WIFI (free). The breakfast buffet (included in the room rate) was OUTSTANDING for both the quality and range of food on offer. The garage parking (extra charge) is a little way away from the hotel so it is important to take everything with you before you hand over your keys to the valet parking service. Read more
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    Claire
    GB

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "August 2012"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    We arrived at hotel at 10pm at night and were corteously greeted by the front desk. Our room was quite lovely but not very big considering the charge for it. The a/c the first night we did not use, the second night the temperature in our room was dreadful. We spoke to the front desk the next day and told them that it was quite warm (approx 80 degrees) […] and they said that that was not possible. I assured them that it was quite warm and uncomfortable for sleeping. We ended up opening the windows and was able to get a breeze. The last night of our stay the a/c seemed to be working quite well. The hotel was nicely located, only a few blocks from Karlsplatz (Underground subway) and easy to figure out. The breakfast buffet in the morning was very pleasing with all sorts of breakfast foods. Read more
    Genuine Expedia guest review
    Other trip
    Aug 20, 2012
    A Traveller
    CA

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "lovely hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    hotel lovely - everyone helpful - breakfast excellent
    Genuine Expedia guest review
    Other trip
    Aug 9, 2012
    A Traveller
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Close to all to the must see sights"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very comfortable , staff friendly and helpful , good choice of breakfast ,mini bar and kettle in room, wifi and Internet connection.
    Genuine Hotels.com guest review
    1 night business trip in Jul 2012
    K Ellis
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Nice hotel with free breakfast and wifi"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This hotel was great value for Vienna. The breakfast amongst the best free breakfasts I have ever had at a similar class hotel. He front desk staff were very helpful- both at check in, organizing a driver for a day, etc. There were two disappointments- the wifi and the fitness centre. In the hotel's defense almost every fitness centre on my trip was […] a disappointment- more than half did not have treadmills. This one included! Also, the wifi signal was fine, but would time out very quickly. I had to re-enter my username and password every 5-10 minutes which got a bit tiring. I would stay here again for sure. Great location, close to restaurants, but not that close to the subway. Read more
    Genuine Expedia guest review
    Other trip
    Jun 23, 2012
    Hillary
    CA

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Very good hotel, lovely staff, excellent breakfast. The room was lovely my only small negative was that the air conditioning did not actually cool the room so it was rather hot and if you opened the window we had noise from the flats behind. Overall an excellent hotel and would definately stay again but not in the middle of summer.
    Genuine Expedia guest review
    Other trip
    Jun 15, 2012
    A Traveller
    GB

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "close to where we wanted to go"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Enjoyed it very much
    Genuine Hotels.com guest review
    5 night trip in May 2012
    A Traveller
    AU

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Best hotel in Vienna"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is the best hotel I have ever stayed in for service and comfort and location. Stayed five nights at this hotel. Rooms were a good size and bathroom spotless. The breakfast (included in room rate) was superb. As I had to check out of hotel at 5.00am, the staff organised an early bird breakfast, including freshly brewed coffee. Will definitely stay […] there again. Read more
    Genuine Expedia guest review
    Other trip
    May 7, 2012
    Di
    AU

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Great service, staff and location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Will always be our preferred hotel in Vienna...
    Genuine Hotels.com guest review
    3 night family trip in Apr 2012
    Bruce and Barb
    AU

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    i returned to this hotel because of past satisfaction, and location
    Genuine Hotels.com guest review
    3 night trip in Mar 2012
    A Traveller
    AU

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    clean rooms, friendly staff, great breakfast
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Best Western-Kaiserhoff in Vienna"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Superb Hotel - cannot be faulted within comfortable walking distance of major attractions. Excellent service by friendly attentative staff. Comfortable spacious rooms. Public areas so clean and lovely decor. Fine Buffet breakfast. with enough choice to satisfy everybody. Wish all hotels could be as good as this.
    Genuine Hotels.com guest review
    4 night trip in Nov 2011
    Richard P
    GB

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding
    "Yummy Apple Strudel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The attention to detail at the Kaiserhof is charming - from the personalised welcome message on the large TV screen on entering the room to the Ferrero Rocher on each pillow. Due to a late flight arrival, I arrived famished and tired however the super friendly staff made me feel instantly relaxed and even prepared a meal and delicious orange juice […] punch for me despite it being near closing time for the bar (11pm). The next evening I took advantage of the room service (available until 10pm) which included a lovely pumpkin soup. In fact the food is really excellent here - even the huge breakfast offering. Room was perfect, spacious and TV catered for all with channels in English, German, Italian, French, Spanish, Russian and Arabic. Last details that bring the Kaiserhof from grade 4 to a 5 - selection of teas inc green tea and herbals, a large supermarket at 2 minutes walk, v quiet rooms, free speedy internet, 5 mins walk to the tube, noon checkout and there is even a gym and sauna which I'll certainly be back to try. What more can I say - I love this place! Read more
    Genuine Hotels.com guest review
    2 night business trip in Nov 2011
    A Traveller
    GB

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "Good value"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Clean and spacious. Helpful staff. Good breakfast. Location is good- not very central but close enough. Sorroundings are nice and quiet because of this.
    Genuine Expedia guest review
    Other trip
    Oct 17, 2011
    A Traveller
    GB

    Best Western Premier Kaiserhof - Vienna
    4.0 / 5
    Excellent
    "Extremely impressed with the hotel."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Was pleasently surprised with the hotel. The staff was very helpful & courteous. The room was very comfortable. Will recomend it to friends & family.
    Genuine Expedia guest review
    Other trip
    Jul 4, 2011
    A Traveller
    IN

    Best Western Premier Kaiserhof - Vienna
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Jun 2011
    A Traveller
    ZA

    Best Western Premier Kaiserhof - Vienna
    1.0 / 5
    Poor
    "VERY BAD SERVICE"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    THIS HOTEL IS THE MOST WORSE HOTEL IN THE WHOLE WORLD.. THE SERVICES ARE VERY BAD AND THERE IS NO REACTION FOR ANY OF YOUR REQUESTS I DO NOT RECOMMEND ANY PERSON TO USE OR BOOK IN THIS HOTEL
    Genuine Hotels.com guest review
    1 night business trip in May 2011
    J AL
    GB
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