Best Western Premier Kaiserhof - Vienna

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Genuine Hotels.com guest review

The hotel is situated almost in the city center (one U-bahn station from Stephansplatz). Nevertheless it turned out a rather quiet place, besides it seemed to me that the hotel had a good sound proofing. There is a restaurant and the Billa supermarket in the neighborhood, and also if you travel in December, there is a Christmas market on Karlsplatz. The […] hotel pretends to look in old style, but with that has quite new furniture in the rooms. For me personally there was a pleasant surprise - presence of a kettle and tea-bags in the room (the matter is that lately in many hotels they prefer to provide rooms with coffee machine). The other surprising thing, that was discovered by me was... a soap dish in the bathroom. Of course it wasn't a big deal, but I would say quite an unusual thing for hotels. My room was rather large, but it was luxury one (standard rooms had been sold at the moment I booked). The breakfast was good enough (at least for a short stay). Despite on overall pleasant impression, there was a couple of things which weren't so good. I stayed in December, and it was a bit of cool in the room. Perhaps it was so, because my room was on the top floor, right under the roof. There was a local cool-heating system, but there was also a notice that it worked only in the summer period. In addition the blankets were too short and narrow for me. Thought perhaps, these problems could be solved at the reception, but I had a short stay, and it didn't bother me too much... Read more

Genuine Expedia guest review

Great hotel. Well located to city centre. Clean and staff are helpful.

Genuine Expedia guest review

The staff was very helpful & the breakfast buffet was huge & delicious. My only complaint is that the temperature of the room was too warm. We were there the first week of October & the air conditioning had been turned off for the season. We slept with the window wide open, but it was still uncomfortable. The room was small but excellently appointed […] & very clean. Read more

Genuine Expedia guest review

The hotel is quiet and conveniently located to all attractions within the city center. The room is spacious; however, the bathroom is a little small. The hotel receptionists are superb in their attitudes and professional manners. Their recommendation and help in getting directions and concert tickets are excellent.

Genuine Expedia guest review

Nice hotel in Vienna close to the Underground and area restaurants. It is an older hotel, but has been well maintained and updated. The room was large - even for American standards. The bed was very comfortable! The breakfast was great with a lot of choices. There are closer hotels and newer hotels in the area, but this is a very good choice for the […] money. Read more

Genuine Expedia guest review

Nice Hotel, close to all must-see sights

Genuine Hotels.com guest review

I am a business traveler accustomed to a high standard. I attend half a dozen conferences hosted in large hotels abroad every year, and I try to opt for a place nearby that has more local flavor. Kaiserhof is the gold standard in this regard. This is a very civilized small hotel, and a bargain at the price I paid. My room was at the low end of the rate […] scale and was comfortably large. Bathroom had radiant heated floors and a shower to die for. Free internet, mini-bar. Great comfortable room. My room was on street level and I never heard a sound from outside. This is a really sweet spot with very attentive staff, wonderful breakfast room, elegant and charming small bar--there is nothing I would change about this place, once you're inside. The only bummer, and it's fairly minor, is that you are outside of the ring road, and it's a walk into the first district, where so many of the attractions of Vienna lie. Nevertheless, it's no more than a ten minute walk into Stephansplatz, and five minutes to the Opera--so it's by no means a hardship detail--it's just that once outside the ring, the surrounding neighborhood is not special--it is by no means a questionable neighborhood--it's fine, although generic. If you want a lovely hotel that lets you know you are in one of the world's great cities, you don't want to spend decidedly more to stay in the first district, and you don't mind walking a few extra minutes to and from every day, stay here--it's a fine place. Read more

Genuine Hotels.com guest review

We stayed at the Kaiserhof for a week and really enjoyed the location and site. The staff was very friendly and attended to our needs right away. We really appreciated their attention to detail and would stay there again on our next visit. BTW - The breakfast was fabulous.

Genuine Expedia guest review

The breakfast however as good. I think you can get better deals in Vienna for the price.

Genuine Hotels.com guest review

staff are very helpful. Breakfast is well done. Very convenient to city centre. Love this place and will return.

Genuine Expedia guest review

I loved my stay here. I am walking distance from almost anything from good food to historical land marks. The beds are extremely comfortable and the room service is exceptional.

Genuine Hotels.com guest review

Nothing was overlooked at the Kaiserhof Hotel. The staff were extremely helpful and paid attention to every detail. Thank you!

Genuine Expedia guest review

Great hotel within walking distance of city center. Luxurious buffet breakfast. Our room was spacious and bathroom was renovated 2 weeks ago. A/C was better than most in Europe. Concierge was well informed and helpful with recommendations. Would definitely use this hotel again.

Genuine Expedia guest review

Room was ready when we got there. Reception staff was fantastic in answering questions, giving restaurant recommendations and being patient! Room was very comfortable and spacious. Location was just very short walk to the Innerstrat. Across the street was the metro and the hourly bike rental. Grocery store within a 2 minute walk. This hotel was a fantastic […] hotel for many locations if you dont mind walking!! I changed hotels to join a tour and was sorry I did. Great value for what was received. Breakfast was plentiful with many choices. No complaints at all. Read more

Genuine Hotels.com guest review

The Kaiserhof Hotel is in a good location just outside the "Ring" and just a few blocks from the Karlsplatz Underground station. Also, a city Tram stop is one block away. Our travel in the city was very easy and the hotel staff were very helpful providing city maps and directions as needed. Every staff member was friendly and constantly smiling. The […] breakfast buffet was outstanding. We truly appreciated our problem-free stay at this hotel. Read more

Genuine Expedia guest review

Kaiserhof BW was great! Close to the Technical University, Resselpark and blocks from the Concerthaus, it was an easy location tucked into the block. The room was generous and free wifi and breakfast, along with coffee/tea in the room made it perfect. Thanks for a welcoming stay in Vienna!

Genuine Expedia guest review

This is a very nice hotel just outside the main tourist area. It's located on a quiet street close to the metro, streetcars and the main sites. It's an old hotel but well maintained. The staff is very helpful and the breakfast buffet was very good. My only complaint would be the size of the basic rooms.

Genuine Hotels.com guest review

... and close to the Opera, Muskiverein and all.

Genuine Expedia guest review

I waned a hotel within easy walking distance of the Opera House, that was in a safe neighborhood. This is a lovely hotel, three blocks from the subway and five blocks from the Opera House. The hotel is just outside the "Ring" area, and thus costs considerably less for an outstanding stay than those inside - but it is in a very safe and comfortable area […] and easy walking distance to museums and all. The hotel was recently updated and has really excellent features, such as Villaroy and Boch bathroom fixtures. The beds are supercomfortable - we were using a pullout sofa in a junior suite that was very comfortable and there was plenty of room with it pulled out throughout the visit. The breakfast has a fabulous fresh fruit cocktail as well as cut fruit and fresh fruit, in addition to fried eggs, scramble and boiled - wonderful breads, sausage, bacon, cakes, cereals, etc. The only notable drawback is that there is not a particularly interesting restaurant nearby though there are good snacks at the bar and a terrific market around the corner. Read more

Genuine Hotels.com guest review

This hotel was beautiful and an amazing value for the cost. Large room, lovely amenities, and a sauna/steam room to use for free! Was within a few blocks walking distance to the sights.

Genuine Hotels.com guest review

We spent four nights at the hotel in late August. The hotel staff were friendly and helpful, the room was good and the breakfast was exceptional. We had a wonderful stay and its hard to find a problem. It was good value for money.

Genuine Expedia guest review

We stayed only one night at the Kaiserhof, but our experience was extremely pleasant. We arrived at the hotel around 11am and were told to our surprise, that our room was ready for us. This was quite unexpected due to the time of day, but much appreciated as we had been traveling for several hours. Our room was clean, neat and nicely appointed. Bathroom […] was modern with plenty of towels and amenities. There is a steam room and sauna on the first floor. For this, the hotel provided us with robes, slippers and bottled water free of charge. Breakfast was excellent with much to choose from. Hotel staff was attentive and helpful with arranging restaurant reservations and transportation. We wished we could have stayed longer. Read more

Genuine Expedia guest review

We enjoyed our stay at BW Kaiserhof Hotel. Clean and elegant, the staff was very friendly and helpful. We would stay yhere again when visiting Wien.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is very well appointed and comfortable, but the standout services were the front desk staff, and bellhop. They were very warm, quick to help, and enjoyable conversation. Breakfast was also very nice with a broad buffet of selections. We were very pleased with the hotel.

Genuine Hotels.com guest review

Great hotel and great location

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good location, excellent breakfasts and helpful staff. We enjoyed our stay.

Genuine Expedia guest review

This really is a friendly quality hotel in an extremely convenient location. We would definitely return.

Genuine Hotels.com guest review

Convenience, comfort and customer service: will definitely use this hotel for our next Vienna trip. Convenient: max 5 mins walk from Karlsplatz UBahn, Karls Kirche, max 15 mins from St Stephens Cathedral, Hofburg etc yet situated in a quiet side street/area with good choice of local restaurants. Comfort: the room was quiet, spacious, clean and comfortable: […] slept very well.High standard of decor in a style consistent with the rest of Vienna. Breakfast buffet was comprehensive. Customer service: WITHOUT EXCEPTION, staff were GENUINELY friendly and keen to help. This may seem all too good to be true:I've tried to find a fault but failed! Read more

Genuine Expedia guest review

Our whole experience was above and beyond expectations - from the superb breakfasts to the extremely professional and friendly staff. The Hotel is within 10 minutes walk from the Opera and very close to a major underground station. We stayed for 5 nights and would highly recommend it.

Genuine Expedia guest review

This is an excellent hotel, ideally situated to explore Vienna. We chose it for its proximity to both the Rathaus, where we enjoyed the film festival, and the Upper Belvedere, with its wonderful collection of Klimt paintings. But nearly all the main sights are within walking distance. The staff were friendly, helpful and efficient during our 2 night […] stay and our unusually spacious room was very clean and comfortable with good WIFI (free). The breakfast buffet (included in the room rate) was OUTSTANDING for both the quality and range of food on offer. The garage parking (extra charge) is a little way away from the hotel so it is important to take everything with you before you hand over your keys to the valet parking service. Read more

Genuine Hotels.com guest review

We arrived at hotel at 10pm at night and were corteously greeted by the front desk. Our room was quite lovely but not very big considering the charge for it. The a/c the first night we did not use, the second night the temperature in our room was dreadful. We spoke to the front desk the next day and told them that it was quite warm (approx 80 degrees) […] and they said that that was not possible. I assured them that it was quite warm and uncomfortable for sleeping. We ended up opening the windows and was able to get a breeze. The last night of our stay the a/c seemed to be working quite well. The hotel was nicely located, only a few blocks from Karlsplatz (Underground subway) and easy to figure out. The breakfast buffet in the morning was very pleasing with all sorts of breakfast foods. Read more

Genuine Expedia guest review

hotel lovely - everyone helpful - breakfast excellent

Genuine Expedia guest review

Very comfortable , staff friendly and helpful , good choice of breakfast ,mini bar and kettle in room, wifi and Internet connection.

Genuine Hotels.com guest review

This hotel was great value for Vienna. The breakfast amongst the best free breakfasts I have ever had at a similar class hotel. He front desk staff were very helpful- both at check in, organizing a driver for a day, etc. There were two disappointments- the wifi and the fitness centre. In the hotel's defense almost every fitness centre on my trip was […] a disappointment- more than half did not have treadmills. This one included! Also, the wifi signal was fine, but would time out very quickly. I had to re-enter my username and password every 5-10 minutes which got a bit tiring. I would stay here again for sure. Great location, close to restaurants, but not that close to the subway. Read more

Genuine Expedia guest review

Very good hotel, lovely staff, excellent breakfast. The room was lovely my only small negative was that the air conditioning did not actually cool the room so it was rather hot and if you opened the window we had noise from the flats behind. Overall an excellent hotel and would definately stay again but not in the middle of summer.

Genuine Expedia guest review

Enjoyed it very much

Genuine Hotels.com guest review

This is the best hotel I have ever stayed in for service and comfort and location. Stayed five nights at this hotel. Rooms were a good size and bathroom spotless. The breakfast (included in room rate) was superb. As I had to check out of hotel at 5.00am, the staff organised an early bird breakfast, including freshly brewed coffee. Will definitely stay […] there again. Read more

Genuine Expedia guest review

Will always be our preferred hotel in Vienna...

Genuine Hotels.com guest review

i returned to this hotel because of past satisfaction, and location

Genuine Hotels.com guest review

clean rooms, friendly staff, great breakfast

Genuine Hotels.com guest review

Superb Hotel - cannot be faulted within comfortable walking distance of major attractions. Excellent service by friendly attentative staff. Comfortable spacious rooms. Public areas so clean and lovely decor. Fine Buffet breakfast. with enough choice to satisfy everybody. Wish all hotels could be as good as this.

Genuine Hotels.com guest review

The attention to detail at the Kaiserhof is charming - from the personalised welcome message on the large TV screen on entering the room to the Ferrero Rocher on each pillow. Due to a late flight arrival, I arrived famished and tired however the super friendly staff made me feel instantly relaxed and even prepared a meal and delicious orange juice […] punch for me despite it being near closing time for the bar (11pm). The next evening I took advantage of the room service (available until 10pm) which included a lovely pumpkin soup. In fact the food is really excellent here - even the huge breakfast offering. Room was perfect, spacious and TV catered for all with channels in English, German, Italian, French, Spanish, Russian and Arabic. Last details that bring the Kaiserhof from grade 4 to a 5 - selection of teas inc green tea and herbals, a large supermarket at 2 minutes walk, v quiet rooms, free speedy internet, 5 mins walk to the tube, noon checkout and there is even a gym and sauna which I'll certainly be back to try. What more can I say - I love this place! Read more

Genuine Hotels.com guest review

Clean and spacious. Helpful staff. Good breakfast. Location is good- not very central but close enough. Sorroundings are nice and quiet because of this.

Genuine Expedia guest review

Was pleasently surprised with the hotel. The staff was very helpful & courteous. The room was very comfortable. Will recomend it to friends & family.

Genuine Expedia guest review

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Genuine Hotels.com guest review

THIS HOTEL IS THE MOST WORSE HOTEL IN THE WHOLE WORLD.. THE SERVICES ARE VERY BAD AND THERE IS NO REACTION FOR ANY OF YOUR REQUESTS I DO NOT RECOMMEND ANY PERSON TO USE OR BOOK IN THIS HOTEL

Genuine Hotels.com guest review