All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Frankenberggasse 10, Vienna, Vienna, 1040, Austria, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.7 / 5Outstanding

Score breakdown (from 307 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.8
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.5

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Perfect for city break. Lovely staff and breakfast"
Good quiet location a couple of blocks (5 mins walk) to the Opera House and Museum Quarter (10 mins). Staff were lovely and very helpful (especially Christa on front desk and Barbara at the bar who speaks Italian and Spanish). Very clean hotel with a small gym and Sauna/steam room. Breakfast is 10/10 fantastic. Everything you could want including Prosecco!
Genuine Expedia guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear Kevin, thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
Other trip Apr 16, 2015
Kevin
GB
5.0 / 5Outstanding
"Fantastic hotel in an ideal location."
After landing at the airport we got the S7 train to Wien Mitte station and then got the U4 metro to Karlsplatz station . The hotel is then only a few minutes walk away. Doing it this way saved a few euros! The hotel room was ideal for our needs. Comfy beds & plenty of complimentary toiletries. A Ferrero Rocher was waiting on our pillow to literally keep us sweet! Breakfast was fantastic, hot & cold buffet of a high quality. Freshly squeezed fruit juices, salmon, waffles were just a few highlights. Coffee was made freshly for us and was topped up promptly. We didn't use the fitness suite as we did plenty of exploring on foot. The bar was reasonably priced although we didn't eat here during our 3 night break. We had a chocolate bunny & more chocolates waiting for us on Easter morning which was a nice touch. Whilst stopping here we also had a bite to eat at Santos (Mexican restaurant) which is just round the corner. The ribs here were fantastic & reasonably priced. I forgot a shirt but the hotel said they will post back to me free of charge which is a fantastic gesture. Thanks to all the staff at Kaiserhof Wein!
Genuine Expedia guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear Phil, we hope you had a comfortable journey back home. Thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back soon at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
Other trip Apr 7, 2015
Phil
GB
5.0 / 5Outstanding
"Kaiserhof Wien"
Excellent and quiet location, friendly, helpful staff all with perfect English, comfortable and immaculately clean room, superb breakfast with a daily 'bulletin' for weather and visit tips.
Genuine Expedia guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Imperial Greetings Yours KAISERHOF Team
Other trip Mar 30, 2015
Daniel
GB
5.0 / 5Outstanding
"Wunderbar!"
Really great hotel. The staff were always friendly and helpful and seem to really take pride in their hotel. The breakfast was one of the best buffet style breakfasts I've ever had. Will definitely return
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear Chris, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again. Kind regards Yours KAISERHOF Team
3 night business trip Mar 3, 2015
Chris
GB
5.0 / 5Outstanding
"Vienna Short Stay"
A short break destination. This hotel was certainly one of the best we have ever stayed in. Staff could not do enough for you and the breakfast food was excellent.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear John, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny Greetings from Vienna Yours KAISERHOF Team
4 night family trip Feb 23, 2015
John
GB
5.0 / 5Outstanding
"First class city break"
Our family party included 6 adults and we booked 3 rooms. All of the rooms were of high end quality. Large rooms, high ceilings, well furnished with extremely comfortable beds. The hotel staff were courteous and friendly at all times - the receptionist even popped up to our room to give us a handwritten note on the best places to visit. We had read about the quality of the breakfast at the Kaiserhof before we booked and it was truly fantastic - exceeding all of our expectations. The hotel is ideally located for sightseeing with the State Opera House and the centre of Vienna only a five minute walk away. The transfer from the airport to the hotel was very straightforward and only cost 4.40 euros . Take S7 from Platform 1 at the airport train station to Wein Mitte station then two stops on the U4 metro to Karlsplatz then a five minute walk to the hotel. We had a great 4 nights in Vienna and would most definitely recommend staying at the Kaiserhof.
Genuine Expedia guest review
Other trip Feb 22, 2015
Tony
GB
5.0 / 5Outstanding
"Kaiserhoff Vienna"
What an amazing hotel. The staff were fabulous, the breakfast superb, the rooms were well appointed and so clean and comfortable. The whole hotel was shining like a new pin and it was so close to the centre of town. All in all, a fabulous experience that I would recommend to everyone.
Genuine Expedia guest review
Other trip Feb 20, 2015
Julie
GB
4.0 / 5Excellent
"Pleasant Stay"
Generally the stay was good, comfortable and pleasant. The matress was sagging a bit and I had to change to another single bed which was better.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear Rangarajan, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Unfortunately you didn`t inform us during your stay. Our bed frames are individually adjustable - a brief call to our frontoffice is enough and we can set the temper as you like. Sunny greetings from Vienna Yours KAISERHOF Team
1 night business trip Feb 12, 2015
RANGARAJAN
SG
4.0 / 5Excellent
"Very Satisfied"
Booked at short notice as I unexpectedly needed to be in Vienna. The welcome and service and comfort was as good as anywhere I have experienced, and the breakfast choice better than most.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PRERMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again, Kind Regards Yours KAISERHOF Team
2 night trip Feb 7, 2015
Christopher
GB
5.0 / 5Outstanding
"Top class"
Excellent hotel with a top class service in a heart of Vienna. Highly recommended.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PRERMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again, Kind Regards Yours KAISERHOF Team
1 night business trip Feb 4, 2015
Vladimir
GB
5.0 / 5Outstanding
"Very Happy"
Very happy with the hotel. The room was lovely with lots of nice little touches to make the stay seem extra special. The staff were very helpful and friendly. A very nice and fresh breakfast.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team
2 night romance trip Jan 2, 2015
Robert
GB
5.0 / 5Outstanding
"New Year in Vienna"
Excellent hotel staff very friendly and help in any way they can. During our stay it was our anniversary and the hotel gave us a bottle of wine to celebrate which was lovely. Excellent breakfast great choices hot and cold. Will definitely book again.
Genuine Expedia guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team
Other trip Jan 2, 2015
peter
GB
5.0 / 5Outstanding
"Friendly hotel in excellent location"
We have stayed here once before and had no hesitation in returning. Last time was as part of an organised holiday. This time we booked it ourselves to have a few days in Vienna for the Christmas markets. We visited all eight main markets, some were better than others. The one out at the Schonbrunn Palace is worth the effort to get to on the metro as the palace makes a wonderful backdrop. From the hotel you can easily walk to all the major areas of central Vienna although the metro is near as well as a tram stop
Genuine Expedia guest review
Other trip Dec 7, 2014
Jim
GB
5.0 / 5Outstanding
"Beautiful hotel"
The room was on the ground floor but in an area well separated from the lobby, so it was quiet and non-imposing. Big room, with a high ceiling and impressive marble tiles in the bathroom, everything spotlessly clean - were it not for the modern equipment and facilities, one could think one is in 19th-century Vienna.
Genuine Expedia guest review
Other trip Dec 5, 2014
Joanna
GB
4.0 / 5Excellent
"Lived up to reviews"
The hotel was all we had been led to believe. Well located, friendly staff, very comfortable and excellent breakfasts. We would go back again without hesitation.
Genuine Expedia guest review
Other trip Nov 25, 2014
Bill
GB
4.0 / 5Excellent
"Recent stay"
Great staff and good breakfast... Highly recommend
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"Very nice stay"
Very nice hotel, very close to the city center. Friendly staff, Free wifi, nice breakfast!
Genuine Hotels.com guest review
3 night romance trip Oct 30, 2014
A Traveler
IE
5.0 / 5Outstanding
"Very comfortable hotel in a great location"
Welcoming and comfortable hotel with friendly and helpful staff.
Genuine Expedia guest review
Other trip Nov 1, 2014
Michael
GB
4.0 / 5Excellent
"Well located hotel"
Large clean rooms and bathrooms. Older style hotel though in excellent condition
Genuine Expedia guest review
Other trip Oct 28, 2014
steve
AU
5.0 / 5Outstanding
"Kaiserhof Wien"
Fantastic hotel. Staff are welcoming and helpful, rooms clean and comfortable. The breakfast is excellent with lots of choice. The hotel is within a 5 minute walk of the city centre, located in a quiet part of town but with plenty of bars and restaurants nearby. I would definitely return to this hotel and would highly recommend to leisure travellers.
Genuine Expedia guest review
Other trip Oct 28, 2014
Cat
GB
5.0 / 5Outstanding
"Lovely hotel close to Vienna centre"
We had an early flight so arrived 2 and a half hours before check in. We were welcome to sit in the lounge and were there less than an hour before our room was ready. We then asked for the feather bedding to be changed due to allergies and this was done very efficiently within 10 minutes. The room had comfortable beds, a tv, desk, minibar and plenty of space. The wardrobe was a good size with enough hangers and shelves for clothes. In room safe was very easy to use with just your key card needed to open it, no code to set. Breakfast had something for everyone and a large choice of different breads, fruits, cereals, meats, cheese, hot food, salad, jams etc. Plenty of coffee, tea and juices. Also, breakfast was served from 6.30 - 10.30 so plenty of time and very convenient. All the staff were friendly and helpful. One very slight problem was that air conditioning is only available during the summer months. We were there at the beginning of October and found our room got quite hot but we solved this by opening the window during the day.
Genuine Expedia guest review
Other trip Oct 14, 2014
Ash
GB
4.0 / 5Excellent
"fabulous Location"
The hotel was very comfy n clean.The staff were very helful.Location awesome.
Genuine Hotels.com guest review
2 night family trip Oct 7, 2014
Fatima
IN
5.0 / 5Outstanding
"Quiet hotel in beautiful Vienna"
A very comfortable, clean hotel. Located in a side street, so there is little street noise. The staff are friendly, breakfast excellent.
Genuine Expedia guest review
Other trip Oct 7, 2014
Joanna
GB
5.0 / 5Outstanding
"First class hotel"
The Kaiserhof is very well placed for the centre of Vienna and most of the main attractions are within walking distance or a short tram or tube ride. The hotel is very comfortable, our room had two bathrooms. The included breakfast is excellent and staff very helpful and attentive. The are useful shops nearby including a couple of supermarkets.
Genuine Expedia guest review
Other trip Oct 5, 2014
john
GB
5.0 / 5Outstanding
"Neat and clean centrally located."
The staff are knowledgeable about the events, locations etc.They are multilingual and fairly conversant with English. The restaurant and bar serve good quality food. My wife and enjoyed staying here.
Genuine Expedia guest review
Other trip Jul 23, 2014
Mohan
GB
5.0 / 5Outstanding
"Fantastic hotel"
Excellent hotel, friendly helpful staff and the breakfast is one of the best. Highly recommend this hotel
Genuine Expedia guest review
Other trip Jun 25, 2014
A Traveler
AU
5.0 / 5Outstanding
"Lovely Hotel in Vienna"
This hotel was in a quiet street about a 15 minute minute walk from the City Centre. We had a Junior Suite which was lovely, very spacious with a nice bathroom. The breakfast was delicious with everything you could want with a great selection of fresh fruits. Every kind of bread you might ask for and wonderful selection of cakes and pastries. A hot breakfast was there if you wanted it and you could even have sparkling wine to start off your day.
Genuine Expedia guest review
Other trip Jun 24, 2014
May
GB
5.0 / 5Outstanding
"close to city centre"
Fantastic hotel a jewel of a find Rooms are large, spotless, well appointed, and extremely well maintained. Front desk and all staff are excellent. Best buffet breakfast we have in seen, 5 star !!!!!!! Breakfast makes a holiday as far as opinions goes - cannot fault in any way. Could write a short complementary story on this subject alone. Trams and buses are only a few streets away if you prefer to ride. Walking distance(10 mins) of the main shopping area. It is also only 10 to 20 mins on foot to some of the main attractions. Simple to get to from the airport, and very cheap, take care you need two train tickets Location safe and quite with plenty of restaurants within the locality Area is clean and tidy to a very high standard with major parks close by - a must visit, opera house is only down the road together with the Spanish riding school, together with other major attractions This hotel is well worth recommending - would stay again
Genuine Expedia guest review
Other trip Jun 3, 2014
Mr Victoad
GB
5.0 / 5Outstanding
"Perfect hotel in an excellent location"
Vienna is a beautiful city with a wealth of things to do and see. The Kaiserhof is located in a perfect spot to do just that while being off the main thoroughfares so providing a quiet spot to relax when needed. It is approximately a 15min stroll to the art history/natural history museums and the Hofburg palace, and perhaps 20min to St Stephens cathedral in the centre of Vienna. The Karlsplatz U-bahn station is only 5min away with Schonbrunn palace/Vienna zoo a short 10min ride on the U4 line. The hotel is spotlessly clean and extemely comfortable. It also had the best shower I've ever experienced in a hotel - with good water pressure and no temperature fluctuation or problems. Breakfast is also very good with a range of hot food, pastries, cereals, cheeses and fruit to suit every taste. The coffee is good, again with several types to choose from depending on how you prefer to start your day. All of the staff in the hotel were unfailingly polite and efficient from the moment of arrival with maps and information on Vienna being provided to help plan my holiday. I wouldn't hesitate to recommend this hotel to anyone.
Genuine Expedia guest review
Other trip May 14, 2014
GBS
GB
5.0 / 5Outstanding
"Superb hotel close to the city centre."
Very well situated close to the centre, but in a beautifully quiet side street. I honestly cannot think of any negative comments to make about this hotel which is very unusual.
Genuine Expedia guest review
Other trip May 10, 2014
Dave
GB
5.0 / 5Outstanding
"Superb hotel close to the city centre."
Very well situated close to the centre, but in a beautifully quiet side street. I honestly cannot think of any negative comments to make about this hotel which is very unusual.
Genuine Expedia guest review
Other trip May 10, 2014
Dave
GB
5.0 / 5Outstanding
"Very friendly hotel"
We loved this hotel, it is very near to Karlsplatz and easy to find with great transport links. The staff at reception were friendly, helpful and welcoming, as were the hardworking staff at breakfast. The room was clean, comfortable and roomy with tea and coffee making facilities which was very welcome after a long day sightseeing. We were there during the Easter weekend and they left some chocolate in our room which we thought was so lovely. There is a lovely cosy sitting room and bar which looks so inviting. The management and staff have put thought and hard work into making this a very pleasant hotel to stay in. We would recommend it and would certainly stay there again.
Genuine Expedia guest review
Other trip Apr 21, 2014
Jude
GB
5.0 / 5Outstanding
"Good 4 Star in good city location"
The hotel is a mere 20-25 minutes ride away from Vienna Airport (via the airport shuttle CAT and two stops on the underground) and then a short walk from Karplatztotel. Staff were both polite and attentive and the room and general facilities were both clean and of a good standard. Our 13 year old daughter was more than happy with the occasional bed that was provided. The hotel is ideally placed for a walking tour of Vienna: the centre, Stephenplatz, can be accessed within 10 minutes, or the via the underground at Karplatz, which is just a few hundred yards away.
Genuine Expedia guest review
Other trip Jan 5, 2014
Kevin
GB
5.0 / 5Outstanding
We were in Vienna for New Year which was a great experience. The hotel proved to be an ideal choice both for facilities and position.
Genuine Expedia guest review
Other trip Jan 4, 2014
Mary
GB
5.0 / 5Outstanding
Lovely Hotel couldnt fault anything, great breakfast, very quiet comfortable rooms friendly staff. The lifts were a bit slow but that was only a detail.
Genuine Hotels.com guest review
3 night trip Nov 30, 2013
A Traveler
IE
5.0 / 5Outstanding
"Excellent location."
Stayed for 4 nights and the hotel was just what we hoped for.
Genuine Expedia guest review
Other trip Nov 4, 2013
Roland
GB
5.0 / 5Outstanding
"Excellent Hotel"
From the moment we arrived the staff were so friendly and polite! We had a very comfortable, quiet room with a bath, shower, air conditioning, heaters and tea and coffee making facilities. The breakfast was fantastic! So much to choose from! The Hotel is on the edge of the inner circle of Vienna and is an easy walk to the Old City. We would definitely stay here again!
Genuine Expedia guest review
Other trip Oct 11, 2013
Russell
AU
5.0 / 5Outstanding
"Wonderful hotel"
Wonderful hotel. Staff friendly and very helpful. Room excellent. Delicious breakfast. Close to tram and metro stops. Will stay here again when visit Vienna.
Genuine Hotels.com guest review
3 night business trip Sep 23, 2013
A Traveler
GB
4.0 / 5Excellent
"Good hotel in central Vienna"
I would recommend this hotel, and I would stay again. The hotel was well maintained, clean and comfortable. The beds in particular were of a high standard. The staff spoke good English and were helpful. The quality and choice of the food at breakfast was excellent. It was a shame that the hotel does not provide dinners.
Genuine Expedia guest review
Other trip Sep 26, 2013
Nick
GB
5.0 / 5Outstanding
"nice hotel"
great hotel and a great stay 2nd time here did not disappoint
Genuine Expedia guest review
Other trip Sep 7, 2013
A Traveler
AU
5.0 / 5Outstanding
"A central location"
Very close to the city sights, short walk from Karlsplatz station and the efficient tram/train system.
Genuine Expedia guest review
Other trip Sep 1, 2013
Jo
GB
5.0 / 5Outstanding
"One of the best hotels we have ever stayed at."
Great location, only a five min walk to Karls Platz and the main sights in Vienna. The room was very spacious and we slept very well. The breakfasts were a real highlight and the staff were all very helpful.
Genuine Expedia guest review
Other trip Aug 22, 2013
Dexter
GB
5.0 / 5Outstanding
"Great location - quiet and comfortable"
I booked into the Kaiserhof to be with friends but expected it to be a bit far from the inner city. However I discovered that it was an excellent location - only a couple of blocks from the Ring and tram/metro stops but very quiet. It is also only a couple of blocks from the Naschmarkt which is a great place to eat. The hotel itself was very comfortable with a very good breakfast. I would happily stay there again.
Genuine Hotels.com guest review
2 night trip Jul 14, 2013
A Traveler
AU
5.0 / 5Outstanding
"Good hotel"
We had a very pleasant stay in the Premier Kasierhof, the staff were helpful, the breakfast was tasty and a very wide choice. The hotel is a 5 minute walk from Karlsplatz, which has a pleasant park and the Underground station. As the hotel is 50 yards or so off the main road it is therefore quiet but very well placed for the main sights. Overall a good hotel and well recommended.
Genuine Expedia guest review
Other trip Jul 12, 2013
Brian
GB
4.0 / 5Excellent
"Great location"
A pleasant hotel in a quiet street very well situated for transport links and the city centre. Staff were excellent and the beds were very comfy.
Genuine Expedia guest review
Other trip Jun 18, 2013
Paul
GB
5.0 / 5Outstanding
"Great location for sightseeing in Vienna"
Great hotel in good location for all main sites in city centre. Staff were very pleasant and helpful. Breakfast had good selection of food. Room was large and very quiet. Would recommend.
Genuine Expedia guest review
Other trip Apr 18, 2013
sophie
GB
4.0 / 5Excellent
"Excellent hotel for a city break"
Just stayed for 4 nights at this hotel and had a great experience. The staff were extremely friendly and helpful. The room was not huge but perfectly acceptable, and it was very comfortable. Excellent breakfast included. Seemed very good value for money for what you get, and in a reasonably central location. Would thoroughly recommend.
Genuine Expedia guest review
Other trip Apr 9, 2013
A Traveler
GB
5.0 / 5Outstanding
"Vienna - December 2012"
Would use this hotel again. Well situated for sightseeing just a short walk into the town or to catch a tram. Good clean hotel with friendly staff. Very good breakfasts.
Genuine Expedia guest review
Other trip Mar 3, 2013
A Traveler
GB
5.0 / 5Outstanding
"Immaculate, comfortable, city hotel"
Everything about the hotel was immaculate. The room was a good size and well furnished, and appeared to have been quite recently decorated, as did the whole hotel. Staff were friendly and helpful. Excellent choice and quality at breakfast, and the bar could provide good-value light meals at other times. The hotel makes much of its Imperial theme; furnishing is traditional in style and the decorations favour gold, cream and crimson. It is located in a quiet street but is close to Karlsplatz underground station, the Opera, Musikverein and museums, and a reasonable walk from the old town.
Genuine Expedia guest review
Other trip Feb 27, 2013
David
GB
5.0 / 5Outstanding
"Well-placed hotel"
Good location, excellent breakfasts and helpful staff. We enjoyed our stay.
Genuine Expedia guest review
Other trip Nov 5, 2012
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews