All hotels in Vienna, Austria
1 room, 2 adults
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Frankenberggasse 10, Vienna, Vienna, 1040, Austria, ‏‎866-925-8648
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Hotels.com reviewsTripAdvisor reviews
4.7 / 5Outstanding

Score breakdown (from 355 reviews)

  • Breakfast
    Tasty breakfast
  • Bar
    Bar is awesome
  • Service
    Fantastic service
  • Cleanliness
    Quite clean
  • Food
    Delicious food
  • Amenities
    Great amenities
5.0 / 5Outstanding
"Great"
Great location. Very comfortable and clean. Excellent service and breakfast.
Genuine Hotels.com guest review
4 night trip May 8, 2014
Carlos
US
5.0 / 5Outstanding
We really enjoyed our stay in this lovely hotel. I highly recomend it.
Genuine Hotels.com guest review
2 night trip Jul 16, 2013
Anna
US
5.0 / 5Outstanding
"superb"
I enjoyed my stay in Vienna, because of this wonderful hotel I stayed in. Service Quality is excellent.
Genuine Hotels.com guest review
2 night business trip Jul 5, 2013
Moses B
US
5.0 / 5Outstanding
"Great hotel, service, value"
Wonderful hotel, close enough to walk to all top Vienna sights. Also close to public transportation if you wish to ride instead of walk. Classy breakfast dining room and huge variety of food to start the day right. We wold definitely stay here again.
Genuine Hotels.com guest review
2 night trip May 22, 2013
Keith S.
US
5.0 / 5Outstanding
"The breakfast"
The complementary breakfast was the best we have ever had in a hotel. There were other benefits — comfortable room overlooking a very traditional European narrow street of office and apartment buildings; helpful staff; location only a few minutes' walk from the ring surrounding Vienna's old city — but the real treat was having hand-served coffee, cream, salmon, eggs, toast, bacon, sausage, orange juice, and champagne (!) available as a limitless buffet.
Genuine Hotels.com guest review
3 night family trip May 8, 2013
A Traveler
US
4.0 / 5Excellent
"Highly recommended with some minor issues"
The location of the hotel, the cleanliness of the room, and the quality of the breakfast buffet were exceptional. It was exactly what we were looking for. We were particularly happy with the location of the hotel that was right at the outskirts of the old quarter in a quiet area that is at the same time at a walking distance to where the main attractions are. So we highly recommend the hotel for these three reasons. We were however disappointed with the quality of service provided by the reception staff. My luggage was delayed which meant that I didn't have my cell phone charger with me so I asked the receptionist if they had an extra (iphone) charger and they said no. I asked them if they can charge it using the reception computer. After the first day, they refused to do it (with an attitude) again. This left me without a phone/smart phone for the rest of my stay. I found this very surprising because good quality hotels always have a small collection of chargers for guests with similar problems and would go out of your way to make you feel welcome and comfortable. The hotel management is probably saving on toiletries (toothbrush, toothpaste, Q-tips etc.), which are very rare to find in the bathroom unless you specifically ask for them but even then they give them to you in small quantities. Wifi is extremely slow in the room with a complicated password that you have to enter each time to log in. Not too practical.
Genuine Expedia guest review
Other trip May 2, 2013
Maria
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Look no further"
Amazing hotel, excellent breakfast, very friendly staff, great location.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Thank you for your feedback and your ratings. all the best Yours KAISERHOF Team
3 night family trip Dec 15, 2015
A Traveler
IE
5.0 / 5Outstanding
"Old world charm and friendliness"
Out of three hotels that we stayed in, in the past 2 weeks, Kaiserhof was by far the friendliest! Staff was super helpful and kind. I would recommend it to anyone.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear Mentzia, Thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback! Kind regards Yours KAISERHOF Team
3 night trip with friends Dec 13, 2015
Mentzia
IE
5.0 / 5Outstanding
"The Best"
Wonderful hotel. Staff very friendly and helpful in every way. The breakfast was extremely good - set in a beautiful breakfast room. Was my birthday while I was there and I was given a lovely cake and birthday card which I thought added a personal touch to the whole stay. Would highly recommend this hotel.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning Deb, thank you for your comment and your feedback! All the best from Vienna Yours KAISERHOF Team
4 night romance trip Dec 7, 2015
Deb
AU
5.0 / 5Outstanding
Excellent hotel, very close to central areas and 5 minutes walk from nearest u-bahn (subway) station. However, wi-fi was patchy in room at times but far better in lobby/breakfast area.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good morning David, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
3 night trip with friends Nov 8, 2015
David
GB
5.0 / 5Outstanding
"Nice friendly hotel"
Was made to feel very welcome and looked after as staff could not do enough for you
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
Other trip Oct 29, 2015
A Traveler
GB
5.0 / 5Outstanding
"An excellent stay at the Kaiserhof Hotel Vienna"
We had a really good holiday and could not fault the hotel in any one way. It is also so convenient,only 8 minutes walk away from the Opera House. Once you are at the Opera House you are in the heart of Vienna.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear June, thank you so much for taking time to rate and comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF. All the best, Yours KAISERHOF Team
7 night romance trip Sep 2, 2015
June
GB
5.0 / 5Outstanding
"Very Helpful Staff"
In an excellent location just a few blocks from the centre of Vienna this hotel had some of the most helpful staff that we encountered on our holiday. When we returned from dinner on the first night, Corinne from reception had left a hand written letter for us that outlined some things that she thought we would enjoy while in Vienna including some restaurants she would recommend along with a number of relevant brochures. A personal touch that was unexpected but quite helpful to us. A lovely hotel.
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to rate and comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF. All the best, Yours KAISERHOF Team
Other trip Sep 12, 2015
Leanne
AU
5.0 / 5Outstanding
"Spectacular"
One of the best we have experienced in europe this far! We stayed here for 5 nights and it was a hotel beyond our expectation. The hotel staff truly show what Hospitality is and treat you like a little bit of royalty yourself. Spectacular breakfast spread a wonderful bar, amazing housekeeping and attention to detail.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon, thank you so much for taking time to rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF. All the best, Yours KAISERHOF Team
4 night romance trip Aug 23, 2015
sidarth
IN
5.0 / 5Outstanding
"Fantastic choice near Karlsplatz."
I visit Vienna frequently and have been very lucky with my hotel choices. But this is a real gem. I was visiting with a friend overnight and we booked here just because it seemed convenient and the price was good. But we had an outstanding stay. The staff were so helpful, and even upgraded our room for us. We had two bathrooms! This is something I've never seen in a hotel and it was a nice touch. The room was spacious and the location is great -- near Karlsplatz and lots of public transportation. The breakfast was lovely as well. I highly recommend it and will definitely return! It's on my list of favorites.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon Cheryl, thank you so much for taking time to rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF. All the best, Yours KAISERHOF Team
1 night trip with friends Aug 13, 2015
Cheryl
GB
4.0 / 5Excellent
"elegant hotel"
This would have to be the cleanest hotel we have ever stayed in. It had beautiful style and grace and was very quiet due to its location. It was just off a Main Street but still walking distance to the hassle and bustle of the city.
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF. All the best, Yours KAISERHOF Team
Other trip Aug 23, 2015
A Traveler
AU
5.0 / 5Outstanding
"Fantastic stay at the Kaiserhof!"
Our stay at the Best Western Premier Kaiserhof was excellent. The hotel is located in a nice street, a short walk from the Opera house and the city centre, and very close to the Hofburg palace. The staff at the hotel were extremely friendly, helpful and courteous. The standout features of the hotel were the clean albeit small rooms, helpful staff and lavish breakfast spread! Trust me, you do not want to miss this breakfast!
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear Kartik thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
2 night romance trip Aug 4, 2015
Kartik
IN
5.0 / 5Outstanding
"Good stay in Vienna"
Prefect location, excellent breakfast. Their car park cannot accommodate all type of cars.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon, thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome your back again soon at the KAISERHOF. Sunny greetings, yours KAISERHOF Team
5 night family trip Jul 28, 2015
A Traveler
IE
5.0 / 5Outstanding
"Brilliant hotel, good location, every comfort."
We have just returned from a four night stay in Vienna and chose the hotel based on excellent reviews. We were not disappointed. Our room was spacious and very comfortable, great shower room, separate toilet,tea/coffee making facilities even a selection of style of pillows ! We were even provided with an umbrella which we needed on the first evening.The room TV had the Sky 1 and 2 programmes, great for us as we were able to flop and see some of the Wimbledon coverage while recuperating from sightseeing ! The breakfast was the best I've ever come across, huge selection. The staff were friendly and efficient. The hotel was kept immaculate. I genuinely couldn't fault this hotel and we were so pleased to have chosen it. There is a five minute walk to the underground station and if you are too tired to venture back in to the city centre for an evening meal the Italian restaurant on the corner of the road about 50 metres from the hotel served very good traditional Italian fare.
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon Sue, thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome your back again soon at the KAISERHOF. Sunny greetings, yours KAISERHOF Team
Other trip Jul 14, 2015
Sue
GB
5.0 / 5Outstanding
"Excellent hotel in all respects."
Excellent hotel for a short break in Vienna. The hotel was in a good position to access all the sights. The staff were extremely friendly and helpful especially Corinne who provided us with tea after a long overnight train journey. Hope to return soon
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and look forward to welcoming you back again in Vienna. Yours KAISERHOF Team
4 night romance trip Jul 6, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great choice in Vienna"
Supurb Hotel! Exquisite Service. Good location. Near subway. Will definitely come back.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Greetings from Vienna Yours KAISERHOF Team
2 night family trip Jun 15, 2015
Thayut
AS
5.0 / 5Outstanding
"Great location"
I was on business.The hotel is of high standard. I have stayed there twice now.
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Dear Alan, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again one day at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
Other trip Jun 8, 2015
Alan
GB
5.0 / 5Outstanding
"Convenient location with well trained staff"
Convenient location with well trained staff who take a pride in their work
Genuine Expedia guest review
Other trip Jun 3, 2015
Paul and Anne
AU
4.0 / 5Excellent
"Recommended"
Its a great stay. The hotel is walking distance to all major sites. Everything is perfect except no spa!
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear Van, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again one day at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
3 night trip May 16, 2015
Van
GB
5.0 / 5Outstanding
"Perfect for city break. Lovely staff and breakfast"
Good quiet location a couple of blocks (5 mins walk) to the Opera House and Museum Quarter (10 mins). Staff were lovely and very helpful (especially Christa on front desk and Barbara at the bar who speaks Italian and Spanish). Very clean hotel with a small gym and Sauna/steam room. Breakfast is 10/10 fantastic. Everything you could want including Prosecco!
Genuine Expedia guest review
Other trip Apr 16, 2015
Kevin
GB
5.0 / 5Outstanding
"Fantastic hotel in an ideal location."
After landing at the airport we got the S7 train to Wien Mitte station and then got the U4 metro to Karlsplatz station . The hotel is then only a few minutes walk away. Doing it this way saved a few euros! The hotel room was ideal for our needs. Comfy beds & plenty of complimentary toiletries. A Ferrero Rocher was waiting on our pillow to literally keep us sweet! Breakfast was fantastic, hot & cold buffet of a high quality. Freshly squeezed fruit juices, salmon, waffles were just a few highlights. Coffee was made freshly for us and was topped up promptly. We didn't use the fitness suite as we did plenty of exploring on foot. The bar was reasonably priced although we didn't eat here during our 3 night break. We had a chocolate bunny & more chocolates waiting for us on Easter morning which was a nice touch. Whilst stopping here we also had a bite to eat at Santos (Mexican restaurant) which is just round the corner. The ribs here were fantastic & reasonably priced. I forgot a shirt but the hotel said they will post back to me free of charge which is a fantastic gesture. Thanks to all the staff at Kaiserhof Wein!
Genuine Expedia guest review
Other trip Apr 7, 2015
Phil
GB
5.0 / 5Outstanding
"Kaiserhof Wien"
Excellent and quiet location, friendly, helpful staff all with perfect English, comfortable and immaculately clean room, superb breakfast with a daily 'bulletin' for weather and visit tips.
Genuine Expedia guest review
Other trip Mar 30, 2015
Daniel
GB
5.0 / 5Outstanding
"Wunderbar!"
Really great hotel. The staff were always friendly and helpful and seem to really take pride in their hotel. The breakfast was one of the best buffet style breakfasts I've ever had. Will definitely return
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear Chris, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again. Kind regards Yours KAISERHOF Team
3 night business trip Mar 3, 2015
Chris
GB
5.0 / 5Outstanding
"Vienna Short Stay"
A short break destination. This hotel was certainly one of the best we have ever stayed in. Staff could not do enough for you and the breakfast food was excellent.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear John, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny Greetings from Vienna Yours KAISERHOF Team
4 night family trip Feb 23, 2015
John
GB
5.0 / 5Outstanding
"First class city break"
Our family party included 6 adults and we booked 3 rooms. All of the rooms were of high end quality. Large rooms, high ceilings, well furnished with extremely comfortable beds. The hotel staff were courteous and friendly at all times - the receptionist even popped up to our room to give us a handwritten note on the best places to visit. We had read about the quality of the breakfast at the Kaiserhof before we booked and it was truly fantastic - exceeding all of our expectations. The hotel is ideally located for sightseeing with the State Opera House and the centre of Vienna only a five minute walk away. The transfer from the airport to the hotel was very straightforward and only cost 4.40 euros . Take S7 from Platform 1 at the airport train station to Wein Mitte station then two stops on the U4 metro to Karlsplatz then a five minute walk to the hotel. We had a great 4 nights in Vienna and would most definitely recommend staying at the Kaiserhof.
Genuine Expedia guest review
Other trip Feb 22, 2015
Tony
GB
5.0 / 5Outstanding
"Kaiserhoff Vienna"
What an amazing hotel. The staff were fabulous, the breakfast superb, the rooms were well appointed and so clean and comfortable. The whole hotel was shining like a new pin and it was so close to the centre of town. All in all, a fabulous experience that I would recommend to everyone.
Genuine Expedia guest review
Other trip Feb 20, 2015
Julie
GB
4.0 / 5Excellent
"Pleasant Stay"
Generally the stay was good, comfortable and pleasant. The matress was sagging a bit and I had to change to another single bed which was better.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Dear Rangarajan, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Unfortunately you didn`t inform us during your stay. Our bed frames are individually adjustable - a brief call to our frontoffice is enough and we can set the temper as you like. Sunny greetings from Vienna Yours KAISERHOF Team
1 night business trip Feb 12, 2015
RANGARAJAN
SG
4.0 / 5Excellent
"Very Satisfied"
Booked at short notice as I unexpectedly needed to be in Vienna. The welcome and service and comfort was as good as anywhere I have experienced, and the breakfast choice better than most.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PRERMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again, Kind Regards Yours KAISERHOF Team
2 night trip Feb 7, 2015
Christopher
GB
5.0 / 5Outstanding
"Top class"
Excellent hotel with a top class service in a heart of Vienna. Highly recommended.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Afternoon, thank you very much for taking time to comment your stay at the BEST WESTERN PRERMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again, Kind Regards Yours KAISERHOF Team
1 night business trip Feb 4, 2015
Vladimir
GB
5.0 / 5Outstanding
"Very Happy"
Very happy with the hotel. The room was lovely with lots of nice little touches to make the stay seem extra special. The staff were very helpful and friendly. A very nice and fresh breakfast.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team
2 night romance trip Jan 2, 2015
Robert
GB
5.0 / 5Outstanding
"New Year in Vienna"
Excellent hotel staff very friendly and help in any way they can. During our stay it was our anniversary and the hotel gave us a bottle of wine to celebrate which was lovely. Excellent breakfast great choices hot and cold. Will definitely book again.
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, we hope you had a comfortable journey back home. Thank you very much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back at the BEST WESTERN PREMIER Kaiserhof Wien. Kind regards yours KAISERHOF Team
Other trip Jan 2, 2015
peter
GB
5.0 / 5Outstanding
"Friendly hotel in excellent location"
We have stayed here once before and had no hesitation in returning. Last time was as part of an organised holiday. This time we booked it ourselves to have a few days in Vienna for the Christmas markets. We visited all eight main markets, some were better than others. The one out at the Schonbrunn Palace is worth the effort to get to on the metro as the palace makes a wonderful backdrop. From the hotel you can easily walk to all the major areas of central Vienna although the metro is near as well as a tram stop
Genuine Expedia guest review
Other trip Dec 7, 2014
Jim
GB
5.0 / 5Outstanding
"Beautiful hotel"
The room was on the ground floor but in an area well separated from the lobby, so it was quiet and non-imposing. Big room, with a high ceiling and impressive marble tiles in the bathroom, everything spotlessly clean - were it not for the modern equipment and facilities, one could think one is in 19th-century Vienna.
Genuine Expedia guest review
Other trip Dec 5, 2014
Joanna
GB
4.0 / 5Excellent
"Lived up to reviews"
The hotel was all we had been led to believe. Well located, friendly staff, very comfortable and excellent breakfasts. We would go back again without hesitation.
Genuine Expedia guest review
Other trip Nov 25, 2014
Bill
GB
4.0 / 5Excellent
"Recent stay"
Great staff and good breakfast... Highly recommend
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and look forward to welcoming you back again in Vienna. Yours KAISERHOF Team
Other trip Nov 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"Very nice stay"
Very nice hotel, very close to the city center. Friendly staff, Free wifi, nice breakfast!
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and look forward to welcoming you back again in Vienna. Yours KAISERHOF Team
3 night romance trip Oct 30, 2014
A Traveler
IE
5.0 / 5Outstanding
"Very comfortable hotel in a great location"
Welcoming and comfortable hotel with friendly and helpful staff.
Genuine Expedia guest review
Other trip Nov 1, 2014
Michael
GB
4.0 / 5Excellent
"Well located hotel"
Large clean rooms and bathrooms. Older style hotel though in excellent condition
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and look forward to welcoming you at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
Other trip Oct 28, 2014
steve
AU
5.0 / 5Outstanding
"Kaiserhof Wien"
Fantastic hotel. Staff are welcoming and helpful, rooms clean and comfortable. The breakfast is excellent with lots of choice. The hotel is within a 5 minute walk of the city centre, located in a quiet part of town but with plenty of bars and restaurants nearby. I would definitely return to this hotel and would highly recommend to leisure travellers.
Genuine Expedia guest review
Other trip Oct 28, 2014
Cat
GB
5.0 / 5Outstanding
"Lovely hotel close to Vienna centre"
We had an early flight so arrived 2 and a half hours before check in. We were welcome to sit in the lounge and were there less than an hour before our room was ready. We then asked for the feather bedding to be changed due to allergies and this was done very efficiently within 10 minutes. The room had comfortable beds, a tv, desk, minibar and plenty of space. The wardrobe was a good size with enough hangers and shelves for clothes. In room safe was very easy to use with just your key card needed to open it, no code to set. Breakfast had something for everyone and a large choice of different breads, fruits, cereals, meats, cheese, hot food, salad, jams etc. Plenty of coffee, tea and juices. Also, breakfast was served from 6.30 - 10.30 so plenty of time and very convenient. All the staff were friendly and helpful. One very slight problem was that air conditioning is only available during the summer months. We were there at the beginning of October and found our room got quite hot but we solved this by opening the window during the day.
Genuine Expedia guest review
Other trip Oct 14, 2014
Ash
GB
4.0 / 5Excellent
"fabulous Location"
The hotel was very comfy n clean.The staff were very helful.Location awesome.
Genuine Hotels.com guest review
Response by Best Western Premier Kaiserhof Wien
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and look forward to welcoming you back again in Vienna. Yours KAISERHOF Team
2 night family trip Oct 7, 2014
Fatima
IN
5.0 / 5Outstanding
"Quiet hotel in beautiful Vienna"
A very comfortable, clean hotel. Located in a side street, so there is little street noise. The staff are friendly, breakfast excellent.
Genuine Expedia guest review
Other trip Oct 7, 2014
Joanna
GB
5.0 / 5Outstanding
"First class hotel"
The Kaiserhof is very well placed for the centre of Vienna and most of the main attractions are within walking distance or a short tram or tube ride. The hotel is very comfortable, our room had two bathrooms. The included breakfast is excellent and staff very helpful and attentive. The are useful shops nearby including a couple of supermarkets.
Genuine Expedia guest review
Response by Best Western Premier Kaiserhof Wien
Dear John, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
Other trip Oct 5, 2014
john
GB
5.0 / 5Outstanding
"Neat and clean centrally located."
The staff are knowledgeable about the events, locations etc.They are multilingual and fairly conversant with English. The restaurant and bar serve good quality food. My wife and enjoyed staying here.
Genuine Expedia guest review
Other trip Jul 23, 2014
Mohan
GB
5.0 / 5Outstanding
"Fantastic hotel"
Excellent hotel, friendly helpful staff and the breakfast is one of the best. Highly recommend this hotel
Genuine Expedia guest review
Other trip Jun 25, 2014
A Traveler
AU
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