All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereFrankenberggasse 10, Vienna, Vienna, 1040, Austria, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 279 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.6
  • Condition
    4.7
  • Neighborhood
    4.4

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Very comfortable hotel in a great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Welcoming and comfortable hotel with friendly and helpful staff.
Genuine Expedia guest review
Other trip Nov 1, 2014
Michael
GB
4.0 / 5Excellent
"Well located hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Large clean rooms and bathrooms. Older style hotel though in excellent condition
Genuine Expedia guest review
Other trip Oct 28, 2014
steve
AU
5.0 / 5Outstanding
"Kaiserhof Wien"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Fantastic hotel. Staff are welcoming and helpful, rooms clean and comfortable. The breakfast is excellent with lots of choice. The hotel is within a 5 minute walk of the city centre, located in a quiet part of town but with plenty of bars and restaurants nearby. I would definitely return to this hotel and would highly recommend to leisure travellers.
Genuine Expedia guest review
Other trip Oct 28, 2014
Cat
GB
5.0 / 5Outstanding
"Lovely hotel close to Vienna centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had an early flight so arrived 2 and a half hours before check in. We were welcome to sit in the lounge and were there less than an hour before our room was ready. We then asked for the feather bedding to be changed due to allergies and this was done very efficiently within 10 minutes. The room had comfortable beds, a tv, desk, minibar and plenty of space. The wardrobe was a good size with enough hangers and shelves for clothes. In room safe was very easy to use with just your key card needed to open it, no code to set. Breakfast had something for everyone and a large choice of different breads, fruits, cereals, meats, cheese, hot food, salad, jams etc. Plenty of coffee, tea and juices. Also, breakfast was served from 6.30 - 10.30 so plenty of time and very convenient. All the staff were friendly and helpful. One very slight problem was that air conditioning is only available during the summer months. We were there at the beginning of October and found our room got quite hot but we solved this by opening the window during the day.
Genuine Expedia guest review
Other trip Oct 14, 2014
Ash
GB
4.0 / 5Excellent
"fabulous Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was very comfy n clean.The staff were very helful.Location awesome.
Genuine Hotels.com guest review
2 night family trip Oct 7, 2014
Fatima
IN
5.0 / 5Outstanding
"Quiet hotel in beautiful Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A very comfortable, clean hotel. Located in a side street, so there is little street noise. The staff are friendly, breakfast excellent.
Genuine Expedia guest review
Other trip Oct 7, 2014
Joanna
GB
5.0 / 5Outstanding
"First class hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Kaiserhof is very well placed for the centre of Vienna and most of the main attractions are within walking distance or a short tram or tube ride. The hotel is very comfortable, our room had two bathrooms. The included breakfast is excellent and staff very helpful and attentive. The are useful shops nearby including a couple of supermarkets.
Genuine Expedia guest review
Other trip Oct 5, 2014
john
GB
5.0 / 5Outstanding
"Neat and clean centrally located."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff are knowledgeable about the events, locations etc.They are multilingual and fairly conversant with English. The restaurant and bar serve good quality food. My wife and enjoyed staying here.
Genuine Expedia guest review
Other trip Jul 23, 2014
Mohan
GB
5.0 / 5Outstanding
"Fantastic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, friendly helpful staff and the breakfast is one of the best. Highly recommend this hotel
Genuine Expedia guest review
Other trip Jun 25, 2014
A Traveler
AU
5.0 / 5Outstanding
"Lovely Hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was in a quiet street about a 15 minute minute walk from the City Centre. We had a Junior Suite which was lovely, very spacious with a nice bathroom. The breakfast was delicious with everything you could want with a great selection of fresh fruits. Every kind of bread you might ask for and wonderful selection of cakes and pastries. A hot breakfast was there if you wanted it and you could even have sparkling wine to start off your day.
Genuine Expedia guest review
Other trip Jun 24, 2014
May
GB
5.0 / 5Outstanding
"close to city centre"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic hotel a jewel of a find Rooms are large, spotless, well appointed, and extremely well maintained. Front desk and all staff are excellent. Best buffet breakfast we have in seen, 5 star !!!!!!! Breakfast makes a holiday as far as opinions goes - cannot fault in any way. Could write a short complementary story on this subject alone. Trams and buses are only a few streets away if you prefer to ride. Walking distance(10 mins) of the main shopping area. It is also only 10 to 20 mins on foot to some of the main attractions. Simple to get to from the airport, and very cheap, take care you need two train tickets Location safe and quite with plenty of restaurants within the locality Area is clean and tidy to a very high standard with major parks close by - a must visit, opera house is only down the road together with the Spanish riding school, together with other major attractions This hotel is well worth recommending - would stay again
Genuine Expedia guest review
Other trip Jun 3, 2014
Mr Victoad
GB
5.0 / 5Outstanding
"Perfect hotel in an excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Vienna is a beautiful city with a wealth of things to do and see. The Kaiserhof is located in a perfect spot to do just that while being off the main thoroughfares so providing a quiet spot to relax when needed. It is approximately a 15min stroll to the art history/natural history museums and the Hofburg palace, and perhaps 20min to St Stephens cathedral in the centre of Vienna. The Karlsplatz U-bahn station is only 5min away with Schonbrunn palace/Vienna zoo a short 10min ride on the U4 line. The hotel is spotlessly clean and extemely comfortable. It also had the best shower I've ever experienced in a hotel - with good water pressure and no temperature fluctuation or problems. Breakfast is also very good with a range of hot food, pastries, cereals, cheeses and fruit to suit every taste. The coffee is good, again with several types to choose from depending on how you prefer to start your day. All of the staff in the hotel were unfailingly polite and efficient from the moment of arrival with maps and information on Vienna being provided to help plan my holiday. I wouldn't hesitate to recommend this hotel to anyone.
Genuine Expedia guest review
Other trip May 14, 2014
GBS
GB
5.0 / 5Outstanding
"Superb hotel close to the city centre."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very well situated close to the centre, but in a beautifully quiet side street. I honestly cannot think of any negative comments to make about this hotel which is very unusual.
Genuine Expedia guest review
Other trip May 10, 2014
Dave
GB
5.0 / 5Outstanding
"Superb hotel close to the city centre."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very well situated close to the centre, but in a beautifully quiet side street. I honestly cannot think of any negative comments to make about this hotel which is very unusual.
Genuine Expedia guest review
Other trip May 10, 2014
Dave
GB
5.0 / 5Outstanding
"Very friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We loved this hotel, it is very near to Karlsplatz and easy to find with great transport links. The staff at reception were friendly, helpful and welcoming, as were the hardworking staff at breakfast. The room was clean, comfortable and roomy with tea and coffee making facilities which was very welcome after a long day sightseeing. We were there during the Easter weekend and they left some chocolate in our room which we thought was so lovely. There is a lovely cosy sitting room and bar which looks so inviting. The management and staff have put thought and hard work into making this a very pleasant hotel to stay in. We would recommend it and would certainly stay there again.
Genuine Expedia guest review
Other trip Apr 21, 2014
Jude
GB
5.0 / 5Outstanding
"Good 4 Star in good city location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is a mere 20-25 minutes ride away from Vienna Airport (via the airport shuttle CAT and two stops on the underground) and then a short walk from Karplatztotel. Staff were both polite and attentive and the room and general facilities were both clean and of a good standard. Our 13 year old daughter was more than happy with the occasional bed that was provided. The hotel is ideally placed for a walking tour of Vienna: the centre, Stephenplatz, can be accessed within 10 minutes, or the via the underground at Karplatz, which is just a few hundred yards away.
Genuine Expedia guest review
Other trip Jan 5, 2014
Kevin
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We were in Vienna for New Year which was a great experience. The hotel proved to be an ideal choice both for facilities and position.
Genuine Expedia guest review
Other trip Jan 4, 2014
Mary
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lovely Hotel couldnt fault anything, great breakfast, very quiet comfortable rooms friendly staff. The lifts were a bit slow but that was only a detail.
Genuine Hotels.com guest review
3 night trip Nov 30, 2013
A Traveler
IE
5.0 / 5Outstanding
"Excellent location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for 4 nights and the hotel was just what we hoped for.
Genuine Expedia guest review
Other trip Nov 4, 2013
Roland
GB
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the moment we arrived the staff were so friendly and polite! We had a very comfortable, quiet room with a bath, shower, air conditioning, heaters and tea and coffee making facilities. The breakfast was fantastic! So much to choose from! The Hotel is on the edge of the inner circle of Vienna and is an easy walk to the Old City. We would definitely stay here again!
Genuine Expedia guest review
Other trip Oct 11, 2013
Russell
AU
5.0 / 5Outstanding
"Wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel. Staff friendly and very helpful. Room excellent. Delicious breakfast. Close to tram and metro stops. Will stay here again when visit Vienna.
Genuine Hotels.com guest review
3 night business trip Sep 23, 2013
A Traveler
GB
4.0 / 5Excellent
"Good hotel in central Vienna"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I would recommend this hotel, and I would stay again. The hotel was well maintained, clean and comfortable. The beds in particular were of a high standard. The staff spoke good English and were helpful. The quality and choice of the food at breakfast was excellent. It was a shame that the hotel does not provide dinners.
Genuine Expedia guest review
Other trip Sep 26, 2013
Nick
GB
5.0 / 5Outstanding
"nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
great hotel and a great stay 2nd time here did not disappoint
Genuine Expedia guest review
Other trip Sep 7, 2013
A Traveler
AU
5.0 / 5Outstanding
"A central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very close to the city sights, short walk from Karlsplatz station and the efficient tram/train system.
Genuine Expedia guest review
Other trip Sep 1, 2013
Jo
GB
5.0 / 5Outstanding
"One of the best hotels we have ever stayed at."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, only a five min walk to Karls Platz and the main sights in Vienna. The room was very spacious and we slept very well. The breakfasts were a real highlight and the staff were all very helpful.
Genuine Expedia guest review
Other trip Aug 22, 2013
Dexter
GB
5.0 / 5Outstanding
"Great location - quiet and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I booked into the Kaiserhof to be with friends but expected it to be a bit far from the inner city. However I discovered that it was an excellent location - only a couple of blocks from the Ring and tram/metro stops but very quiet. It is also only a couple of blocks from the Naschmarkt which is a great place to eat. The hotel itself was very comfortable with a very good breakfast. I would happily stay there again.
Genuine Hotels.com guest review
2 night trip Jul 14, 2013
A Traveler
AU
5.0 / 5Outstanding
"Good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a very pleasant stay in the Premier Kasierhof, the staff were helpful, the breakfast was tasty and a very wide choice. The hotel is a 5 minute walk from Karlsplatz, which has a pleasant park and the Underground station. As the hotel is 50 yards or so off the main road it is therefore quiet but very well placed for the main sights. Overall a good hotel and well recommended.
Genuine Expedia guest review
Other trip Jul 12, 2013
Brian
GB
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A pleasant hotel in a quiet street very well situated for transport links and the city centre. Staff were excellent and the beds were very comfy.
Genuine Expedia guest review
Other trip Jun 18, 2013
Paul
GB
5.0 / 5Outstanding
"Great location for sightseeing in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel in good location for all main sites in city centre. Staff were very pleasant and helpful. Breakfast had good selection of food. Room was large and very quiet. Would recommend.
Genuine Expedia guest review
Other trip Apr 18, 2013
sophie
GB
4.0 / 5Excellent
"Excellent hotel for a city break"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Just stayed for 4 nights at this hotel and had a great experience. The staff were extremely friendly and helpful. The room was not huge but perfectly acceptable, and it was very comfortable. Excellent breakfast included. Seemed very good value for money for what you get, and in a reasonably central location. Would thoroughly recommend.
Genuine Expedia guest review
Other trip Apr 9, 2013
A Traveler
GB
5.0 / 5Outstanding
"Vienna - December 2012"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would use this hotel again. Well situated for sightseeing just a short walk into the town or to catch a tram. Good clean hotel with friendly staff. Very good breakfasts.
Genuine Expedia guest review
Other trip Mar 3, 2013
A Traveler
GB
5.0 / 5Outstanding
"Immaculate, comfortable, city hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything about the hotel was immaculate. The room was a good size and well furnished, and appeared to have been quite recently decorated, as did the whole hotel. Staff were friendly and helpful. Excellent choice and quality at breakfast, and the bar could provide good-value light meals at other times. The hotel makes much of its Imperial theme; furnishing is traditional in style and the decorations favour gold, cream and crimson. It is located in a quiet street but is close to Karlsplatz underground station, the Opera, Musikverein and museums, and a reasonable walk from the old town.
Genuine Expedia guest review
Other trip Feb 27, 2013
David
GB
5.0 / 5Outstanding
"Well-placed hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good location, excellent breakfasts and helpful staff. We enjoyed our stay.
Genuine Expedia guest review
Other trip Nov 5, 2012
A Traveler
GB
5.0 / 5Outstanding
"Couldn't be happier"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This really is a friendly quality hotel in an extremely convenient location. We would definitely return.
Genuine Hotels.com guest review
2 night romance trip Oct 20, 2012
Ian
GB
5.0 / 5Outstanding
"I didn't know hotels THIS good still existed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenience, comfort and customer service: will definitely use this hotel for our next Vienna trip. Convenient: max 5 mins walk from Karlsplatz UBahn, Karls Kirche, max 15 mins from St Stephens Cathedral, Hofburg etc yet situated in a quiet side street/area with good choice of local restaurants. Comfort: the room was quiet, spacious, clean and comfortable: slept very well.High standard of decor in a style consistent with the rest of Vienna. Breakfast buffet was comprehensive. Customer service: WITHOUT EXCEPTION, staff were GENUINELY friendly and keen to help. This may seem all too good to be true:I've tried to find a fault but failed!
Genuine Expedia guest review
Other trip Sep 16, 2012
Stuart
GB
5.0 / 5Outstanding
"We'd come again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Our whole experience was above and beyond expectations - from the superb breakfasts to the extremely professional and friendly staff. The Hotel is within 10 minutes walk from the Opera and very close to a major underground station. We stayed for 5 nights and would highly recommend it.
Genuine Expedia guest review
Other trip Sep 7, 2012
Victor
AU
5.0 / 5Outstanding
"Full marks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is an excellent hotel, ideally situated to explore Vienna. We chose it for its proximity to both the Rathaus, where we enjoyed the film festival, and the Upper Belvedere, with its wonderful collection of Klimt paintings. But nearly all the main sights are within walking distance. The staff were friendly, helpful and efficient during our 2 night stay and our unusually spacious room was very clean and comfortable with good WIFI (free). The breakfast buffet (included in the room rate) was OUTSTANDING for both the quality and range of food on offer. The garage parking (extra charge) is a little way away from the hotel so it is important to take everything with you before you hand over your keys to the valet parking service.
Genuine Hotels.com guest review
2 night trip Aug 30, 2012
Claire
GB
4.0 / 5Excellent
"August 2012"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived at hotel at 10pm at night and were corteously greeted by the front desk. Our room was quite lovely but not very big considering the charge for it. The a/c the first night we did not use, the second night the temperature in our room was dreadful. We spoke to the front desk the next day and told them that it was quite warm (approx 80 degrees) and they said that that was not possible. I assured them that it was quite warm and uncomfortable for sleeping. We ended up opening the windows and was able to get a breeze. The last night of our stay the a/c seemed to be working quite well. The hotel was nicely located, only a few blocks from Karlsplatz (Underground subway) and easy to figure out. The breakfast buffet in the morning was very pleasing with all sorts of breakfast foods.
Genuine Expedia guest review
Other trip Aug 20, 2012
A Traveler
CA
5.0 / 5Outstanding
"lovely hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
hotel lovely - everyone helpful - breakfast excellent
Genuine Expedia guest review
Other trip Aug 9, 2012
A Traveler
GB
5.0 / 5Outstanding
"Close to all to the must see sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable , staff friendly and helpful , good choice of breakfast ,mini bar and kettle in room, wifi and Internet connection.
Genuine Hotels.com guest review
1 night business trip Jul 12, 2012
K Ellis
GB
5.0 / 5Outstanding
"Nice hotel with free breakfast and wifi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was great value for Vienna. The breakfast amongst the best free breakfasts I have ever had at a similar class hotel. He front desk staff were very helpful- both at check in, organizing a driver for a day, etc. There were two disappointments- the wifi and the fitness centre. In the hotel's defense almost every fitness centre on my trip was a disappointment- more than half did not have treadmills. This one included! Also, the wifi signal was fine, but would time out very quickly. I had to re-enter my username and password every 5-10 minutes which got a bit tiring. I would stay here again for sure. Great location, close to restaurants, but not that close to the subway.
Genuine Expedia guest review
Other trip Jun 23, 2012
Hillary
CA
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very good hotel, lovely staff, excellent breakfast. The room was lovely my only small negative was that the air conditioning did not actually cool the room so it was rather hot and if you opened the window we had noise from the flats behind. Overall an excellent hotel and would definately stay again but not in the middle of summer.
Genuine Expedia guest review
Other trip Jun 15, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"É onde a pessoa quer voltar para desfrutar de novo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A cidade é maravilhosa, o hotel bem localizado, muito bom, com pessoal simpático e prestativo.
Genuine Hotels.com guest review
3 night romance trip May 18, 2015
yasuko
BR
5.0 / 5Outstanding
"Excellent et service impeccable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel calme et comfortable, excellent petit dejeuner et personnel tres amiable. Des pets plus tres apprecies(chocolates offers)
Genuine Hotels.com guest review
1 night business trip May 19, 2015
A Traveler
FR
5.0 / 5Outstanding
"お薦めのホテル"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
駅から近いですが、坂道です。ホテルまで送迎のバスがあったようです。 部屋は広く清潔感があり快適にすごせました。、ホテル内のレストランを夕食、朝食に利用しましたが、おいしかったです。
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Afternoon, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. Thank you for your feedback and your comments. Hopefully there is a chance to welcome you back again at the KAISERHOF Wien. Kind regards Yours KAISERHOF Team
2 night family trip May 1, 2015
A Traveler
JP
4.0 / 5Excellent
"Lit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nous avons dû prendre une suite pour avoir la possibilité d'avoir un seul matelas! On nous a dit que c'était comme ça en Autriche..,
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Afternoon, thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. In Austria and Germany there is a difference between Double room and Twin, and on all webpages of our partner, we inform our guest, which room offers Twin oder Twin as Double or real Double (Kingsize). If you need any help to find the right room, for your requested needs, our employees assists you. Kind regards Yours KAISEROF Team
1 night romance trip Mar 22, 2015
Alexandre
CH
5.0 / 5Outstanding
"Um autêntico "Premier""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Tradicional hotel de Viena, simples mas elegante, com frente para uma rua quieta, com vários restaurantes e cafés e um supermercado Billa a poucos metros, estação de metrô próxima, estando a 300 mts da Karlskirche e a 700 mts da Ópera, grandes atrações de Viena. Serviço de pessoal maravilhoso, educado, eficiente e bem humorado, com destaque na recepção para Corinne e Chista; quarto e banheiro de tamanho bom, reformados, com chuveiro/ducha; frigobar, cafeteira, cofre digital e ar condicionado central com ponto de controle de ventilação e temperatura. Cama grande com colchão novo e boa roupa de cama. Excelente e farto café da manhã, com boa variedade de pães, queijos, embutidos, vegetais e frutas frescas, sucos naturais e até champanhe. Comemorávamos aniversário de casamento e nos foi ofertada champanhe e chocolates. No lobby do hotel são oferecidas água com frutas e maçãs. Críticas apenas para a falta de bidê ou ducha íntima e suporte de segurança e antiderrapante na banheira, itens especialmente importantes para idosos e pessoas com necessidades especiais. No geral, hotel muito recomendável e a ser considerado para retorno.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear Jose, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback. Greetings from Vienna Yours KAISERHOF Team
5 night romance trip Apr 18, 2015
JOSE
BR
5.0 / 5Outstanding
"Hotel formidable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Super Frühstücksbüffet, sehr sauberes Hotel; Tolle Stadt, gute Lage des Hotels, alle Sehenswürdigkeiten in der Stadt sind zu Fuß erreichbar.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Guten Tag, herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im BEST WESTERN PREMIER Kaiserhof Wien zu bewerten und zu kommentieren. Wir freuen uns über Ihr Feedback und hoffen, dass wir Sie recht bald wieder im KAISERHOF Wien begrüßen dürfen. Herzliche Grüße aus Wien Ihr KAISERHOF Team
4 night romance trip Apr 17, 2015
A Traveler
CH
5.0 / 5Outstanding
"Superhyggelig hotell med topp service i rolig gate"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Sentral beliggenhet. Rolig gate. Topp service. Svært koselig og stilfullt hotell. Utmerket frokost. Anbefaler det gjerne. Bor der gjerne igjen. NB. Rommenes størrelse og stil / interiør varierer. Vi fikk et litt "gammelmodig" og forholdsvis lite rom, mens de som er avbildet på nettet og i brosjyre er litt mer "eksklusive". Men rent, og topp komfort hva gjelder senger og puter mm.
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Good Afternoon, thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon. Kind regards yours KAISERHOF Team
3 night family trip Apr 10, 2015
A Traveler
NO
5.0 / 5Outstanding
"Helt supert!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Flott hotell med super service. Fantastisk frokostbuffe. Anbefales!
Genuine Hotels.com guest review
Response by BEST WESTERN PREMIER Kaiserhof Wien
Dear Anita, thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again. Kind regards Yours KAISERHOF Team
5 night business trip Mar 3, 2015
Anita
NO
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