All hotels in Salzburg, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereRainerstrasse 14, Salzburg, Salzburg, 5020, Austria, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 569 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    4.0
  • Neighborhood
    4.0
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
STAFF WAS VERY HELPFUL. LOTS OF BAKERYS NEAR HOTEL. CONVENIENT WALK TO OLD TOWN. ROOM WAS DIMLY LIT AND COULD USE LIGHTING UPDATE.PARKING IS AN ADDITIONAL FEE BUT HOTEL IS ACROSS STREET FROM TRAIN STATION IF YOU ARE NOT DRIVING. OUR ONLY PROBLEM WAS ON MORNING OF CHECKOUT WHEN WE WENT TO BREAKFAST AND CAME BACK TO FIND DIRTY LINENS IN OUR DOORWAY AND OUR DOOR PROPPED OPEN. WE HAD NOT CHECKED OUT YET AND STILL HAD PERSONAL ITEMS IN ROOM! HOTEL MANAGEMENT APOLOGIZED.
Genuine Hotels.com guest review
2 night trip with friends Oct 14, 2013
ELLEN
US
4.0 / 5Excellent
"salzburg"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice Hotel, walking distance to all the sights. excellent restaurant and Breakfast buffett
Genuine Expedia guest review
Other trip Oct 25, 2013
smitty
US
5.0 / 5Outstanding
"Great option near HBF, fantastic restaurant"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Can't believe I paid less than $90 USD for a stay here. The location is only a 5 min walk from HBF, and a 10 minute stroll into the city center. It's two blocks from the tour agencies that arrange the bus tours throughout the Salzburg area. The rooms are clean and comfortable. For us, the highlight was definitely the restaurant. It's a Bavarian style restaurant and beer garden with great food, but surly service. Alas we could only stay one night.
Genuine Hotels.com guest review
1 night family trip Sep 28, 2013
Tom
US
3.0 / 5Good
"hotel too hot"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
A/C barely worked, but it did make a lot of noise. It was late Sept and room was hot. At least the window opened. It remained open all night, but no rain came into the room.
Genuine Expedia guest review
Other trip Sep 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Great room, great service, great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was a great value. The room was huge and just a few blocks from the train station. Very close to the old city.
Genuine Hotels.com guest review
2 night romance trip Sep 24, 2013
A Traveler
US
5.0 / 5Outstanding
"Good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good hotel and restaurant
Genuine Hotels.com guest review
3 night trip Sep 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Everything was excellent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel and room were excellent. Breakfast buffet was exceptional, a good variety to any taste. Easy walk to historic district and train.
Genuine Hotels.com guest review
2 night trip Sep 13, 2013
Pat
US
5.0 / 5Outstanding
"Touring Salzburg!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hotel was great and the location was awesome!! We tourned Salzburg and loved the area!!
Genuine Expedia guest review
Other trip Sep 16, 2013
bgodwin
US
5.0 / 5Outstanding
"Salzburg stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great time here and it is a five minute walk from the train station. The breakfast was good and it was very close to the bus stop about one block away. The staff was very helpful and the restaurant had great food.
Genuine Expedia guest review
Other trip Sep 5, 2013
farmboy
US
1.0 / 5Poor
"Noisy Hotel in Salzburg."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel receptionist gave us a room number 58 right next to the service alley . I was woken up at 7am when by the hotel's service carts at 7am. The hotel should not have a room in a service alley/ corridor. The room is very dark with windows facing a dark courtyard. I was very disappointed with the room. Make sure you don't get assigned this room.
Genuine Expedia guest review
Other trip Aug 29, 2013
A Traveler
US
5.0 / 5Outstanding
"My favorite hotel of the trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was lovely. It's located within walking distance of the central train station and walking distance from Mirabelle gardens and further onto the old part of the city. The hotel itself was very comfortable and the rooms very very nicely updated and comfortable. We had a three person room --- which was U shaped and very wonderful. Essentially the shape of the room creates an atmosphere of two rooms, which was a welcome break during a long trip. Air conditioning worked well, loved the lack of carpet, and very modern bathroom.
Genuine Expedia guest review
Other trip Aug 12, 2013
Laura
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
I stayd there the second time und appriciated especially the good working air condition in these hot days
Genuine Venere guest review
Other trip Aug 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice and helpful staff and a good location close to old town and the Mirabel Gardens where most tours start.
Genuine Hotels.com guest review
4 night family trip Jul 24, 2013
Adam
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Good location. Enjoyed our stay. Staff was helpful.
Genuine Venere guest review
Other trip Jul 16, 2013
A Traveler
US
4.0 / 5Excellent
"Close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very friendly,spoke English and was extremely helpful in telling us how to take the buses and the location of all the sights. The room was very small,better suited to one person but for the price adequate. I read a review about train noise but even though we were on the train side never heard any noise.
Genuine Expedia guest review
Other trip Jul 14, 2013
roger
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was nice that they provided free WiFi and the breakfast was not bad.
Genuine Hotels.com guest review
2 night trip Jun 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to train station"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is just a few minutes walking to train station. The supermarket inside train station is a good place to buy food for your breakfast since this hotel doesn't provide free breakfast for you . The room is clean and comfortable . Free wifi worked very good. We enjoyed our stay there.
Genuine Expedia guest review
Other trip Jul 1, 2013
Qing
US
5.0 / 5Outstanding
"Very pleasant.. Excellent front desk staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was a short stay in Salzburg but the hospitality of the hotel staff and the people of the city that we met made up for a short but wonderful time.
Genuine Expedia guest review
Other trip Jun 30, 2013
Derps
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
good, not excellent
Genuine Hotels.com guest review
2 night trip Jun 14, 2013
A Traveler
US
4.0 / 5Excellent
"The hotel was very convenient."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was very clean, and the staff was very helpful. It was close to all of the places we wanted to see.
Genuine Expedia guest review
Other trip Jun 26, 2013
Jan
US
5.0 / 5Outstanding
"Nice, clean and accessible ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was amazing . Walking distance from the central station (Salzburg Hbf ) , walking distance to the gorgeous Mirabelle plaza and gardens . Has a charming little restaurant and patio attached to the lobby . 10 minute walk to the old city . Highly recommended .
Genuine Expedia guest review
Other trip Jun 26, 2013
Baher
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
THE HOTEL HAS AN EXCELLENT LOCATION , NEXT TO THE TRAIN STATION AND CLOSE TO DOWNTOWN. THE ROOMS WERE O.K. AND THE STAFF WAS WELL PREPARED AND EAGER TO HELP
Genuine Venere guest review
Other trip Jun 8, 2013
A Traveler
US
4.0 / 5Excellent
"Walking distance to city center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The employees of the hotel was very nice and helpful. The room we stayed in was spacious and simple. The only thing I can think of that would bother others staying here would be their hard mattresses. I find that many Americans in general love soft beds; I don't so it worked out well for me but my husband complained about it the following morning. It is a very great place to stay for the amount you pay. The walk to the city center is very easy. Make sure you get a map from the front desk before you go exploring!
Genuine Hotels.com guest review
1 night family trip May 29, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
The Breaksfast is excelente, The staff is kind and they are always ready to help you.
Genuine Venere guest review
Other trip May 29, 2013
A Traveler
US
4.0 / 5Excellent
"Great experience for the money."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall the hotel was excellent for the money. It is in a good location with an easy walk to the best parts of Salzburg and the staff were friendly and helpful. I rate it a 4 because there are nicer hotels in Salzburg, but for the money, you won't be disappointed with your stay.
Genuine Hotels.com guest review
2 night romance trip May 24, 2013
A Traveler
US
4.0 / 5Excellent
"Updated hotel close to train station & city center"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great experience at the hotel. The room was updated, very clean, and quite large for a hotel in Europe. It was also very convenient to walk from the train station (5 to 10 minute walk) and also easy to walk into old town (about a 15 minute walk). It is located close to train tracks and on a pretty busy street, but it was not too loud even with the windows open. We would definitely stay here again.
Genuine Expedia guest review
Other trip May 21, 2013
Kristen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel. We've stayed here twice and love it. The location is convenient to the train station but not a far walk from the old city. The restaurant in the lobby is delicious and the service is great. Everyone is super friendly! My only complaint is that the beds are quite hard so if that bothers you it might not be the best.
Genuine Hotels.com guest review
2 night trip Apr 11, 2013
Jenny
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    4.0
The location of the hotel is great. In walking distance to the railway station and to city center. Perfect breakfast. I would choose this hotel again.
Genuine Venere guest review
Other trip Apr 15, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was really nice, the personnel very polite and informative!
Genuine Hotels.com guest review
2 night trip Apr 4, 2013
Eleonora
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location and good cost / benefit. Parking available on cost.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
An excellent gotel.friendy and well located.
Genuine Venere guest review
Other trip Mar 31, 2013
A Traveler
US
4.0 / 5Excellent
"convenient location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great room, very clean and friendly staff. Has its own restaurant and serves a great breakfast. If you didn't book the room with breakfast it can get quite expensive ($15.00/person) and parking is pretty bad in the area. If you use the small parking lot the hotel keeps nearby, it will cost you another $14.00 per day. Location is convenient, right next to the train station with public transportation almost around the corner.
Genuine Hotels.com guest review
2 night trip Feb 2, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
The cleaners open the windows during the day, ensure that you close them at night, really good value for money hotel, walking distance to the train station and old city
Genuine Venere guest review
Other trip Jan 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Outstanding hotel. It was located in a nice part of town and I had access to public transportation. The restaurant had a good variety of foods for breakfast, and there was plenty of German food to eat, which I was looking for.
Genuine Expedia guest review
Other trip Jan 13, 2013
Bill
US
4.0 / 5Excellent
"A Restful and Comfortable Stay in Zurich"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We paid a fairly high price for this hotel because we wanted to ensure comfort as it was the beginning of our trip. The staff was amazingly friendly and knowledgable. The room was spotless and the hotel felt very well maintained. It is unlike the Sheratons that I have stayed at around the US and in Canada, as obviously it was in Europe and the room was smaller. However, it was quite roomy comparred to other hotels that I have stayed at in Europe. The mattress was very comfortable and all the amenities were available. The valet parking was excellent as finding parking in Zurich can be quite challenging. It was a bit of a walk to the main shopping and restaurant districts but a very short walk to the water. It was very quiet and relaxing. There was free WIFI available in the lobby which was lovely. However, for some reason my iPhone could not connect to it, but my iPad could. They have computers free of charge but did not work very well! One would not allow me on Hotmail and the other took close to 2 minutes to load up an email(not exaggerating this time at all). If you have a wireless device, I highly recommend bringing it. We made the staff aware of the computer issues and they said that it has happened in the past and they would get in contact with the IT department immediately. Hopefully that has been resolved as it was the only downside to our stay!
Genuine Expedia guest review
Other trip Jan 5, 2013
Sarah
US
4.0 / 5Excellent
"Hotel with rooms for families."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very convenient location and nice-sized rooms for families. A great value in the winter.
Genuine Expedia guest review
Other trip Dec 31, 2012
A Traveler
US
5.0 / 5Outstanding
"Good comfortable hotel excellent restaurant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is located close to train station, a plus for those traveling by train. It was clean and comfortable. The restaurant located in the hotel was excellent. Would recommend the hotel and restaurant.
Genuine Hotels.com guest review
2 night family trip Dec 4, 2012
John
US
3.0 / 5Good
"great hotel for easy travelers .. ."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Ok hotel - trains are deafening if you have the windows open. Rooms could use some updating but are clean and well kept. Easy access to the train station and sights. Basically cheaply priced hotels are priced that way for a reason ! Skip the wildly overpriced breakfast and go find a bakery.. . .restaurant was just ok. I would consider staying again on the more expensive/quieter side of the hotel. The staff seemed helpful but I didn't require any assistance either. Would recommend if you are on a budget. ... or arriving late and don't want to wander the streets looking for your hotel. . . . If you are high maintenance this will not be the place for you.
Genuine Expedia guest review
Other trip Nov 29, 2012
single
US
5.0 / 5Outstanding
"Nice hotel in walking distance of all attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was very nice and helpful. We were able to book a tour through them and they arranged to have the tour guide pick us up in the lobby and were able to hold our bags while we were away. Plus free internet! My only gripe is that the information in the room said that breakfast was complimentary but when we filled our plates at the buffet and sat down they asked our room number then told us we had to pay. Therefore we ended up paying $26 for 2 people when if knew we had to pay we would have gone some place cheaper.
Genuine Expedia guest review
Other trip Nov 24, 2012
CGetz
US
3.0 / 5Good
"so-so"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The room was way too hot, but, because the hotel is right neaqr the train station, you could not cool the room by opening the window, since the noise would keep you awake. The bed was like a rock, but the staff very helpfully supplied a foam pad, which helped slightly. All the food in the restaurant was so salty as to be inedible; we found good food a few blocks away at the Pitter restaurant. The staff was generally helpful, doing such things as locating a bandaid and printing out my boarding pass for the return trip. A minor point of deception: the hotel's website said that breakfast was included in the room charge. Expedia did not give me any documentaiton to suggest that the discounted room I booked through them would not include the breakfast. The charge for the breakfast, which I wound up paying to save time before conference sessions, negated any savings I made by booking through Expedia. The main reason to stay there was because the conference I was attending was there, so staying there simplified that aspect of things. Otherwise, I've been in lots better places.
Genuine Expedia guest review
Other trip Nov 19, 2012
j-bird
US
5.0 / 5Outstanding
"Great Hotel for the Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Best Western Stieglbrau in Salzburg is overall a good hotel. I stayed in a single room, which consisted of a twin bed, a desk, and a TV, with a very nice bathroom. The room was made up nicely for me everyday, and the staff at the hotel was always very nice and willing to help. The restaurant was nice as well, serving breakfast, lunch, and dinner for affordable prices. This is a hotel without any frills, and for those looking for an economical deal, it is a good one.
Genuine Expedia guest review
Other trip Nov 11, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
best way to get to hotel is by taxi, which was reasonable. Train station is 10 minutes walking distance to hotel. Grocery stores and shopping is easy walking. visiting th sights are walking distance. Staff at hotel are tourist trained and able to answer all tourist questions. They hve a very nice toruist brochure rck and train schedule availbale near the front desk.Would recommend this hotel to others.
Genuine Hotels.com guest review
4 night trip Oct 31, 2012
A Traveler
US
2.0 / 5Fair
"Loud, Unfriendly Staff"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
This hotel is very noisy and the staff steered us in the wrong direction and were downright rude when we needed something.... Would never stay here again.
Genuine Hotels.com guest review
1 night family trip Oct 25, 2012
Family of 3
US
5.0 / 5Outstanding
"A very cozy hotel in Salzburg"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I would recommend this hotel to people visiting Salszburg as it combines the standard amenities of a US hotel (space, decor, amenities) and decent location. The hotel is located a short 5 minute walk from the train station. It is close to many places you can find decent food or groceries. It is a pleasent 20-25 minute stroll away from the old town were people should definitely visit. Salzburg has the feel of a Mediterrenean city north of Alps.
Genuine Expedia guest review
Other trip Oct 20, 2012
MikeT
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    -
  • Neighborhood
    3.0
This hotel is close to the train station, and a bit of a hike from the center of Salzburg. The room was very small with two single beds on opposite sides. Outside the window are train tracks with passanger and freight trains that run all time.
Genuine Venere guest review
Other trip Oct 17, 2012
A Traveler
US
1.0 / 5Poor
"Go somewhere else!!!!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This is not a 4 star hotel as advertise. The hotel is right across the train station so if you're a light sleeper look somewhere else. The double bed is 2 twin bed put together. The side of my bed had a crate size dent. I kept sliding in it at night. I tried telling the hotel but they just could not understand or just did not care. We had a family room so i would think it would be a bigger room but no. Barely any room to move around. The bath area was filled w/ MOLD!!! Me and my family along w/ our friend was so uncomfortable we only spent one night even though we paid for 2 nights. We went ahead and drove 4 hours back home in the middle of night. My friend and I slept better in the car than in the hotel. I also did not want my family especially my child to use the moldy bathroom. I've traveled through Europe for a total of 5 years and this is the worse hotel by far.
Genuine Expedia guest review
Other trip Oct 13, 2012
A Traveler
US
4.0 / 5Excellent
"a good service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived at morning. They have a room for storage of our luggage, this a good service.
Genuine Expedia guest review
Other trip Oct 10, 2012
A Traveler
US
3.0 / 5Good
"Near train station."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Very small, worn room, dirty carpet with holes in it, bath towels & linens appeared to be clean however didn't smell fresh. Room not cleaned well before check-in. Hair in tub, dirty shower curtain, dirty mirror, water on bathroom floor, could go on & on. 3 of 6 light bulbs burned out, went to front desk they only had 1 bulb & we had to put it in ourselves. Remote control didn't work, springs coming through roll a way bed, view of metal roof in rear of building. Talked to the manager about the dirty room, she said, oh you want a deep clean? I would think in between guests they would do a deep clean. Should have not expected much because when we got off the elevator to go to our room, dirty sheets & towels were piled on the floor next to the elevator & were piled very high. This should have been our first clue. I guess I can't complain though, this is the only hotel I would not recommend out of the 9 others I stayed in during my European trip. If you do decide to stay here request that you don't get room #29. With the exception of the manager the staff was very nice & apologetic.
Genuine Hotels.com guest review
Other trip Oct 1, 2012
Watkins
US
5.0 / 5Outstanding
"Great hotelw"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I liked the proximity to the train station, and it wasn't far from the Altstadt.I The desk was friendly and helped me start up my computer on their wi-fi. I would definitely go back.
Genuine Expedia guest review
Other trip Sep 15, 2012
Dave
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
My experience with this hotel was really great- except that the housekeeping was slack - the room was not cleaned and even the glasses had'nt been washed, although the beds had been made. And that is the Housekeeping Managers inefficiency. Apart from that - it was a really good stay, a very good room and very good value for money. The staff were very helpful and courteous, and I would definitely go back to stay there again.
Genuine Venere guest review
Other trip Sep 13, 2012
A Traveler
US
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