Pictures of this hotel looked great but that was only if you were staying in a suite. Our room needed a serious update for one. There was a large crack in the window and the window sills were very dirty and cracking. There were stains all over the carpet and a few random hairs in the bed sheets. I would not stay here again.Genuine Expedia guest review
The room was Clean the breakfast was good. There was friendly staff and Convenient shuttle serviceGenuine Expedia guest review
"Close to work"
Everyone was pleasentGenuine Expedia guest review
"Usually a good bet"
We have stayed at the Dakota Ridge several times before and have always found it clean and comfortable. This time, however, there must have been some event going on because check in was very slow, the room was just not as clean as we usually find them, there was no ice to be found in the hotel which was a real problem as we had a cooler full of food […] for our daughter's dorm room. This stay won't keep us from returning but we will consider our options before booking. Read moreGenuine Hotels.com guest review
"Great park and fly option"
The Dakota Ridge in Eagan is the first choice for my family when we want to stay overnight and leave our car during a vacation. Most recently we stayed at this hotel prior to leaving on a trip to Hawaii, and in September 2013 we stayed overnight before a European vacation. We made use of the shuttle service to and from the airport and the lobby computers […] available for printing boarding passes. Read moreGenuine Expedia guest review
Very nice hotel for modest price. The breakfast was very good. Only concern was the snow in the parking lot--it looks like it does not get cleaned very well because of all the vehicles of people who leave their cars while flying.Genuine Hotels.com guest review
Perfect for what we needed.Genuine Hotels.com guest review
"best hotel shuttle driver"
shuttle driver was at airport within 10 minutes of me calling , he was great , got out of van and wiped all snow off our car for us than drove us back to lobby to get hot coffee and let car warm up . very nice way to start and end a trip . thank youGenuine Hotels.com guest review
"great place comfortable"
everythings goodGenuine Expedia guest review
"Very friendly staff"
My only disappointment was that the desk clerk wasn't aware of the Park and Fly package I had booked through Expedia and initially told me she would have to charge me an additional $100 fee to leave my car at the hotel for seven days. I explained what I had purchased through Expedia and she claimed that they don't offer any Park and Fly packages through […] Expedia and would have to charge me. I then showed her a printout of my confirmation email from Expedia stating the package and the price as well as the term and conditions. She then honored the package. I was disappointed that the employee clearly hadn't been properly informed on the packages offered via Expedia and also that I had to explain and prove it in order to not be charged an additional $100. Read moreGenuine Expedia guest review
I did not care for the inadequate parking and was really disappointed after carrying all my luggage up to my room, then have the keys not work. I had to return to the lobby with all my luggage and have the keys reactivated. So on the third trip back to the lobby, the clerk accompanied my back to my room with a master key. She stated that their coding […] machine had gone bad earlier that week. Later I left the property for diner and once again had to return to the lobby to let into my room. On this occasion, the maintenance worker was hovering near the elevators in order to assist guest. I felt restricted to my room due to this problem of getting back into my room and that's not a feeling that guest should have to entertain. All of the staff members were pleasant but this seemed to be a hardship for them and their guest. Read moreGenuine Expedia guest review
This was supposed to be a brief overnight stay. However, due to weather, we needed to have a late check-out, which was accommodated, and helped with getting our car serviced to depart. Very pet-friendly and the breakfast was hearty and hot. The staff was outstanding. I would definitely stay here again.Genuine Hotels.com guest review
Convenient location. Good price. Friendly staff. Heat in room could not be regulated: was way too hot when set at lowest temp and would not turn off. Had to open windows in subzero temps to cool down sufficiently. Reported to front desk within the hour of check in. Was not repaired during our 3 night stay. Faucet handles on sink and in shower were very […] difficult to operate. Shower water temperature, once faucet was set, would go from hot to cold unpredictably. Inconvenient parking set-up at far ends of building. Had difficulties opening the side doors with key card, when carrying packages, etc. Many parking spots being taken up by cars that were obviously parked there for many days (covered with snow, without a recent snowfall......not moved throughout our stay) Read moreGenuine Expedia guest review
"Not what we thought"
Stayed here before and had a reasonable stay. This time the Hotel common areas seemed dirty-mostly carpets that seemed to need a good cleaning. The staff was friendly and helpful, but the key card system was not working and I noticed several people having difficulty. We ended up having to have a staff member let us into our room each time we went in. […] The first morning, Saturday, i went to have breakfast at 9AM and it was very busy, teh food was mostly gone and there did not appear to be anyone around to replenish items. We went out. Read moreGenuine Hotels.com guest review
The room keys didn't work most of the timeGenuine Expedia guest review
I travel a lot for my job. This stay was less than ideal. The room was run down and dirty. I felt very uncomfortable. Disappointed I used reward points to stay there.Genuine Hotels.com guest review
"In the burb's"
This was one quiet hotel. The staff was extraordinary -- gave good advice to the neighborhood casual eating and drinking scene. And in the morning -- after a solid breakfast (offered us a shuttle to church (ours -- not the staff's denomination.} We stay in this area often, and have overlooked this hotel -- it's a sleeper, with reasonable ratesGenuine Hotels.com guest review
Room was very warm, couldn't open window. Breakfast very crowded and shortage of foods.Genuine Expedia guest review
"clean, friendly, handily-located"
Stayed two nights while visiting relatives.Genuine Expedia guest review
"Close to Restaurants"
The hotel has been experiencing key card problems where the cards do not work. Hopefully the computer glitch has been fixed. Tuesday the breakfast girl in charge did not seem to care - November 26th - we went in early at 6:30 am the trash was full; no OJ; dirty dishes piled up; I had to go find her where she seemed to be more interested in flirting […] with guys than to take care of the breakfast room. She was very pleasant to fill the OJ request once I tracked her down; but just a feeling and appearance of customer neglect. Breakfast was good with eggs and biscuits with gravy; second day the server was in the breakfast room checking on food items and pleasant - not grumpy and taking care of the customer. The coffee is not good. We like strong coffee and perhaps better labels in front of coffee dispensers would help. Shower made funny sound while showering and after making the funny sound the water was ice cold then you had to turn the handle and wait but eventually got warm water. The room would heat up nicely but then cooled down and stayed too cool before heat came back on. Just too long before heat turned off and too long before heat turned on. Bed was comfortable. It is a nice hotel and would stay again. Read moreGenuine Expedia guest review
Hotel was clean n enjoyable. Front desk staff was very pleasant.Genuine Hotels.com guest review
"Nice hotel for a layover in MSP."
Bed was amazing and staff very friendly.Genuine Expedia guest review
"Nice hotel with good location"
My experience staying there was great. Had trouble with the room cards and had to go back down to front desk and got new ones. Would like to have gotten the room darker.Genuine Expedia guest review
"Great value, you get more than you pay for"
We were in town for a wedding event nearby. This was one of the nicest hotels I've stayed at for the price level. (I took advantage of an offered deal and discount.) The room was luxurious and beautiful, at least four-star level of decor. Nice and extremely comfortable bedding, nice wall art, new appliances, nice bathroom, everything very clean. The […] free hot breakfast with eggs and waffles was an extra plus. Only caveat was the front desk service -- helpful, but a little awkward and could be friendlier. Great location for what we had planned. The Minnesota Valley National Wildlife Refuge is just 10 minutes away, so we were able to get in a morning of birding. I would highly recommend this Best Western and definitely stay again. Read moreGenuine Hotels.com guest review
It was fine and very clean and stuff but there was absolutely nothing extra. Like it would have been nice to have a TV directory, and maybe menus of surrounding restaurants and stuff like that.Genuine Hotels.com guest review
"Extra Night before Flight"
Our stay was very comfortable. We only had a few problems and they were only because we didn't take the time to look around before asking questions. The staff was very accommodating and the only other micro-complaint I would have is the elevator was slow.Genuine Hotels.com guest review
The staff and hotel where very good.Genuine Expedia guest review
"Rude front desk staff."
We were refused check in and the front desk girl was VERY RUDE about it. She said I needed to be 21 to check in even though I made the reservation and there was NO mention of that in the reservation process or the confirmation I received! We had to find another hotel at 10:30 at night not knowing the area. Luckily another hotel was considerate enough […] to try to come close to the rate I had been given at this hotel and had no problem with my age as I am a 19 year old ADULT. Read moreGenuine Hotels.com guest review
"Good place to stay"
We were in Minnesota to see our son who attends Hamline U. It's not the closest hotel to the school, but it's a short 15-20 min drive from this Best Western. The lobby is very nice and all the employees we interacted with were very friendly and helpful. The bed was very comfortable and the room was spacious. The breakfast was pretty good too.Genuine Hotels.com guest review
Comfortable beds. Nice staff, friendly and engaging. Although older, perfectly adequate for our stay. Easy to get to airport, MOA, Twin City areas. If traffic noise bothers you, don't stay on the east side of hotel, but then you'll miss the sunrise!Genuine Hotels.com guest review
Well overall the hotel was fairly descent. Other than the stains on the skirt of the bed, and the t.v. remote being dirty it was clean. The ladys at the front desk wasent as nice and welcoming as the other hotels we have stayed at . It was like we had to greet them first. Other than those few things we enjoyed our stay.Genuine Hotels.com guest review
"Would stay here again."
Very comfortable lodgings. Breakfast was good also.Genuine Expedia guest review
"good for a quick stop"
Good value, very friendly serviceGenuine Hotels.com guest review
After a series of unfortunate stays at other chains this summer, we were just hoping for adequate when we booked a room here... and we were BLOWN AWAY by this hotel! The rooms were spacious and clean. The staff was WONDERFUL, helpful, and friendly. There was a shuttle to the Mall of America, the hotel is close to good restaurants (but tucked away quiet), […] and the internet WORKED!! Breakfast is included in the price of the stay, and it was good. We will definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
"Nice hotel near airport"
I stayed overnight before catching a morning flight from MSP. Great shuttle service; very friendly, helpful staff; good breakfast and within walking distance of several restaurants. I was very pleased with the experience and value.Genuine Expedia guest review
"More than meets the eye"
When I first walked into the side door I thought it wasn't going to be a great choice of a hotel, but once in the room I was very pleased. It was spacious and I loved having a fridge and microwave in the room. The water was a bit sporatic in the shower between hot and cold, but it was tolerable. The breakfast was wonderful! I will definitely stay here […] again. Read moreGenuine Hotels.com guest review
"great location and staff were wonderful!"
We stayed here as we were flying out early next morning, We checked in around 9 p.m.and the two ladies at the desk were so nice, we let them know we needed to be at the airport and they made sure we got there on time, We left the hotel at 5 a.m. and they also had the breakfast area all set up and let us get something to eat before we left. The price […] of the hotel was great, although the hotel needs a little bit of TLC/.Remodeling. It worked out for us as we just needed to be here for a short time. The area around the hotel seemed very nice, (although it was dark) I wasn't worried about our safety Read moreGenuine Hotels.com guest review
The looation is great for visiting family, close to shopping and several good restaurants, with great highway access to the rest of the Twin Cities. A few blocks past the commercial/industrial neighborhood is a nice residential area , great for walking. Hotel has all the amenities we need. Staff is friendly but not overbearing. Our only complaint is […] that the carpeting in the hallways looks awful and needs replacing. Read moreGenuine Hotels.com guest review
"A PLus service"
the person at the front desk was so nice and helped me with all my questions I called her multiple times always happy willing to help me thank you for your serviceGenuine Expedia guest review
"Great Staff, Very Comfortable, Excellent Location"
Our stay at the Best Western Plus Dakota Ridge was very pleasant. Ebony's friendly, welcoming personality made us feel comfortable the minute we checked in. Our room was very clean and nicely furnished. The hotel's location is excellent! Our favorite Mexican restaurant, El Loro, is across the street and next door Al Baker's, a family restaurant, is […] open until 1:00 a.m. There are shopping centers nearby. We took the hotel's shuttle to the Light Rail and then went into Minneapolis for the evening. The shuttle drivers were pleasant, prompt and very helpful. The driver suggested calling for a shuttle from the Fort Snelling station on our return trip. Timing was perfect; the Dakota Ridge van was there just minutes after we stepped off the Light Rail. The room darkening curtains made sleeping late so much easier. There were no children running or screaming in the hallways and very few in the breakfast room. This is probably due to the fact that there is no swimming pool. My only negative comment is that the hotel should replace the worn carpeting. Overall, our stay was quite enjoyable, and we look forward to our return trip when we will use the hotel's reasonably priced Sleep, Park, and Fly service. Read moreGenuine Hotels.com guest review
I am from out of state and have never been to Eagan before. I picked your hotel because of the positive ratings I saw on line and the fact that it was pet friendly and near the place I was to visit. The appearance was great, the staff was very friendly and the rooms were very quiet. I was really impressed that a hotel at this price was so convenient […] and had a fitness room and a great breakfast. I would definately stay here again and recommend it to others., Read moreGenuine Hotels.com guest review
Hallways were very dirty with stained carpet, dirty walls and bad smell. Room was fairly clean The bathroom had mold on tub walls; front desk said it was because mold was growing behind. I wiped it off with a cloth. Dirty bed skirt. Woke up to a three inch centipede on the ceiling. Good thing it was my last day. Next time I am willing to pay the extra […] to stay somewhere else. Read moreGenuine Expedia guest review
"Trip to Minnesota"
We stayed here 4 nights and it was very comfortable. We had a King Room which for two adults is very adequate. Has a desk for working or use of laptop, refrig, microwave and good size bathroom. The doors are at a slant so we had to get used to looking at the door and making sure it was closed. It was the first I have stayed in like that however you […] get used to it. Bed was very comfortable, staff was always happy to help and everyone was very friendly. I made a mistake of leaving a few computer items in the room. It took a couple of days before they were able to locate the items and they contacted me and the items were returned. We had never been to Minnesota and we were staying for a week. We moved mid week to be closer to attractions we wanted to see. Would defintely stay here again and would recommend to anyone. We ate breakfast here almost every morning - something we usually do not do - however they have hot items (different each day) - good variety. Read moreGenuine Expedia guest review
The hotel was in a convenient location. We had stayed here before so knew it was a decent place...clean, quiet and comfortable beds. Advice: 1) Ask for a room on the first floor; the water regulators have been upgraded there. On the second floor (where we stayed) the hot and cold water fluctuated at will...the receptionist said they have not been […] upgraded yet. 2) Get to breakfast early. It is likely that they will run out of many of the food items before the hour the breakfast ends. 3) Avoid the hash brown potato triangles. Read moreGenuine Expedia guest review
Our room faced a bar behind the hotel, it had live music all of Sat evening. I finally went to sleep after 11 pm and we still could hear the noise after that. Also the other side of the hotel faces a freeway, I35E so beware of road noise.Genuine Hotels.com guest review
"Top Quality Great Location"
Had a great stay. Clean rooms and facilities. Would have enjoyed a more substantial breakfast set out between 6-7 am. A lot of guests depart before 7 and it's clearly a money saver for the motel only. I'd stay here again if the need arose.Genuine Hotels.com guest review
Very nice help at the front desk when trying to find a place to dine. Rooms were nice, but the carpet needs cleaning in the rooms. My socks were VERY dirty after walking around in the room for a short bit. Need the carpets in the rooms shampooed. Otherwise, great.Genuine Hotels.com guest review
nice place, clean, friendly people.Genuine Hotels.com guest review
"Online Reservation Confusion"
The stay was quite nice. The original confusion was when i talked to Andrew on the phone to confirm our online reservation he told me that it was not there and the hotel was booked solid. He also said he would contact Hotels.com to get the matter solved...which he never did. After I contacted Hotels.com they in turn contacted the hotel and confirmed […] my reservaton. This was a great relief since we were already on the road and had another 4 hours of travel time. Once we arrived we were greeted by Jenny ( I believe) and we were treated with courtesy and respect. She also hand delivered acrib for our 20 month old daughter to our room. As a matter of fact, we were so impressed with her service we stayed an additional night. The only problem was the room was not serviced the first day we were there and dishes from breakfast had to be returned to the kitchen area ourselves. The following day there were no problems. I would be glad to stat at that location again inn the future and already tell others of the overall good experience we had at the Best Western. Read moreGenuine Hotels.com guest review
It was a pretty good stay. I do wish they would get bigger fitted sheets for the mattress. It is pretty annoying when they come off of the mattress and bunch up under the pillow. The hallway carpet could use replacing as well. Other than that, it was quiet and clean.Genuine Hotels.com guest review
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