"Great Night Stay at Cristata"
pleasantly surprised how nice this place was - great room, great breakfast, awesome shuttle that they have going back & forth to mohegan - made it so easy!Genuine Expedia guest review
"worth the price, pleasantly surprised"
would stay again, pretty good location. Easy to get to.Genuine Expedia guest review
"Not what I expected in a good way"
I'm not going to lie anytime I have stayed in Newport I have stayed at an extremely overpriced hotel downtown and or rented a house. This was a happy change! Not only was the staff super helpful, but there was a shuttle service right on site. I was staying to run the Newport ten miler and they accomdiated me with a late checkout so I could shower after […] my race. The rooms were very clean. A little empty but perfect for my one night stay. Lots of parking and extremely close to town. Read moreGenuine Hotels.com guest review
"ok but not great"
The hotel was fine, room was nice and comfortable. Had a lot of noise at 3am in hallway with big groups of people. My husband had to call down to security and front desk 3 times.Genuine Hotels.com guest review
"Close to Mansions"
Very good place to stay that is away from the crowds in NewportGenuine Expedia guest review
You get what you pay for, the price was reasonable, and great for a one night stay. Rooms were ok, TV in our room worked on and off, and you could hear every footstep above us on the 2nd floor.Genuine Hotels.com guest review
Hotel was a good value for the price. The hotel bar and staff were very nice.Genuine Expedia guest review
I'm not a big best western fan, but I was surprised on how great a place this one was to stay in. I will definetly stay at this hotel againGenuine Expedia guest review
Excellent, Quality of service, Hotel amenities, great rates.Genuine Hotels.com guest review
We stayed in the hotel on a Saturday night. The room was very clean, comfortable Worked well for traveling with childrenGenuine Expedia guest review
"comfortable and clean"
very easy to get to the inn,also to the christmas tree shop and away from all the traffic in town.Genuine Expedia guest review
Hotel should provide shuttle to the old city. We had to take taxis every timeGenuine Expedia guest review
"Centrally located to activities."
Professional staff, clean room with working shower, sink, heating and cooling, clean and comfortable bed.Genuine Expedia guest review
"Conveniently located with plenty of parking."
It was fine. The room was clean and comfortable. I have no more to add. I was only there for one night!Genuine Expedia guest review
"It was ok"
While we were checking in a guest came to the front desk to say someone was already in the room they checked her into. Once we got to our room another guest walked in with his key. He was checked into the same room as us. The location was good. Average hotel.Genuine Expedia guest review
"Great stay for the cost."
Fort time we stayed in this hotel for 3 nights. The staff were friendly and accommodating. The room was clean, but a bit dated and a little worn. Could use an updating. The restaurant was another surprise all together. It was very good. The wait staff was on the ball. Great quick attentive service and our meal was exceptional. The overall restaurant […] experience is something I would have expected at a very upscale place. Also a great location and minutes from all the hot spots in town. Overall the only thing from a perfect score was the rooms needing to be upgraded. I'd stay there again and would recommend it. Read moreGenuine Expedia guest review
Very comfortable and clean with an unbeatable price.. I would definitely stay again and recommend to othersGenuine Hotels.com guest review
"Easy in, easy out"
Nice staff, wonderful shuttle driver who went out of the way to share Newport history. Was offered a reduced rate for shuttle service from 4 PM-12:30 AM at check in. Being as it was off season, we had time to do a driving tour of NewportGenuine Expedia guest review
Noisy, could hear people all night long.Genuine Hotels.com guest review
Simply enjoyed the short and did not want to leave.Genuine Hotels.com guest review
"very nice stay"
as always the best western, did not disappoint. usually the breakfast buffet offered is great. this hotel had it's own restaurant and bar. PERFECTGenuine Expedia guest review
Rooms were ok and no breakfast!Genuine Hotels.com guest review
"March 1'2014 visit"
The room was very spacious and very quiet. There was a microwave and mini fridge in the room which was great.Genuine Expedia guest review
There was a few weird things that happened. The cleaning people took away my do not disturb card. We saw a mouse in our room! Our coffee pot was never cleaned out! The restaurant was short staffed. A few times we didn't get some food that we were suppose to because it was crowded. Our waiter did try to compensate for his mistake.Genuine Hotels.com guest review
"Nice Hotel. Great Reataurant."
Clean room, comfortable bed. Staff super helpful and friendly. On site restaurant food was fantastic with decent prices.Genuine Expedia guest review
"Nice conference hotel."
Easy highway access, a 5 minute drive to the downtown area.Genuine Expedia guest review
The staff of this hotel did not seem to know or care that our conference was booked in. They refused to honor the complimentary breakfast which had been promised to us as part of our conference booking. In addition to being unhelpful, they bordered on being rude. The rooms were quite worn and nearly tatty. I would not stay there again!Genuine Expedia guest review
"An underrated gem"
We were very pleased with our stay at The Best Western Mainstay Inn. We were not expecting much based on it's 3.3 rating. The hotel staff were pleasant, helpful and friendly. The hotel was clean. The rooms were clean and odor free. We appreciated how fast the staff worked to clean the rooms. My Dad, put the "Housekeeping, Please clean this room as soon […] as possible" sign on his door and walked to my room, next door. After having a cup of coffee, we went to leave and he went back to the room for his jacket, and the housekeeper was already in there cleaning up. We were able to adjust the heat as we needed. Aside from a tear in the carpet, and a dent in our bathroom door the place was well maintained. The hotel is in a perfect spot, right off the highway and close to many things. We ate dinner in the restaurant, which seemed to do a good business. The food was delicious, service great and the prices reasonable, We would definitely stay again. Looking forward to a spring or fall business. The only negative was my Dad bought a "travel" sized toothpaste from the shop there and it cost him 2.68. Read moreGenuine Expedia guest review
"It will do."
Lackluster. Overall the hotel seems old, almost rundown, in need of maintenance. The carpets were decades old, baseboards were missing and some doors were even missing room numbers... It was very clean though. Service was mediocre. I ordered a meal through room service to have it come two hours later, having to call repeatedly to confirm and repeat […] the order. Upon checkout the interaction with the staff was cold and apathetic. Read moreGenuine Hotels.com guest review
The room itself was not bad. However, the building was old and outdated. Some doors would not close all the way. There was trash in the hallway and on the stairs. Also, I bought a Milky Way from the vending machine that was moldy and expired in 2009.Genuine Hotels.com guest review
It was great location. $5 cab ride and your in the heart of Newport. The hallways in the hotel were sub par...no numbers on doors just numbers written in black marker. Our tub flooded twice while in the shower...took about 1 1/2 hours to drain. We only stayed one night (not because of the hotel) but other than those few things our stay was nice.Genuine Hotels.com guest review
The hotel was clean and comfortable and in a great location. Restaurant food was great and reasonably priced. Breakfast was also very good the next morning. Going off season the price was more than affordable for a stay in Newport.Genuine Hotels.com guest review
Considering it was a one night (late check in). The staff was very welcoming. The only complaint was the microwave. It keep humming, until we just unplugged it. The room was very clean and comfortable. The carpet in the hall was worn and had a molding smell. Overall, it was a good stay.Genuine Hotels.com guest review
"Excellent motel at a great rate."
Very pleasantly surprised at the comfort, cleanliness, and size of my room at a truly budget price. Great beds!!! Ample amenities. Granted it is off-season in Newport, but I was amazed that the Mainstay Inn was cheaper than the Navy Lodge. Staff was friendly, cheerful, and very attentive.Genuine Hotels.com guest review
"Close to Event"
It was across the street from Newport Grand where we were going to a concert. It was walking distance but hotel shuttled us back and forth as it was a rainy night. We didn't eat there so I can't comment on that. Very nice front desk staff and the bed was very comfortable.Genuine Hotels.com guest review
"Easy and affordable for Newport"
We had a room with one king bed and it was fine, clean, nice bedding and great shower. It was cold when we arrived and took a bit to heat up the room but the bathroom heater helped a lot. It was extremely dry since we had the heat on, so perhaps an HVAC upgrade to prevent suffering with dehydration upon awakening. We had room service for appetizers […] and then breakfast in the diningroom and the food was great. Read moreGenuine Hotels.com guest review
"perfect for newport grand slots"
We stayed due to the closeness to Newport Grand Slots, a very short walk as our friends band (Tramps like us) was playing there. The hotel could use a redecorate and the smoking rooms section was in need of a revamp. The room was clean with a comfortable bed and a great shower, therefore for us with the price of it, it worked out perfectly.Genuine Hotels.com guest review
"Nice hotel next to casino."
Spent NY eve at the Newport Grand so I didn't want to drive. Great hotel across the street, clean, comfy beds, and quiet. Great front desk staff!Genuine Expedia guest review
"Disappointed in my room"
We were placed in a room 3 stories up way in the back of the hotel. I had the feelings that happened because we are senior citizens. Room temp was hard to control. Remote tv batteries were weak making it difficult to change channels, or vary the volume. Neither of our keys worked very well, but I didn't feel badly about that because there were a few […] of us in that section who had the same problem. When we came in at 1am I ran into three couples who were struggling with their keys. In the morning we took showers and the force was so strong that we had to turn our backs to the shower head. I've booked best Western for reunions on several occasions in the past. In fact, I booked the Best Western for our 2014 reunion in May and I'm beginning to think maybe, I made a mistake. William Comeau Read moreGenuine Expedia guest review
It was o.k. but the price was very low. Toilet stain the first night, but without even saying, they removed it the next nightGenuine Expedia guest review
"Good value for the Price"
Friendly workers, helpful, not so close to town so you need transportation. The room was clean but I found the bed to firm and somewhat uncomfortable. Some of the quests commented on having a good dinner at their restaurant, the breakfast was just ok. I have stayed their numerous times for the value but wouldn't do high season rates.Genuine Expedia guest review
"Great little vacation spot"
I had a great time here, and I will be coming back for sure. The staff was great and friendly.Genuine Expedia guest review
The hotel staff were fantastic. Donna was super friendly made our stay very comfortable. I would definitely go back. It is very close to newport , which is a great little New England town. The shopping was incredible! The hotel was a great price , very clean and the restaurant in lobby was delicious.Genuine Hotels.com guest review
We had a very pleasant stay , the staff was exceptional and we would definitely stay there again.Genuine Expedia guest review
"Very convenient location"
We were there to run the Pell Bridge race so the location was perfect. Out of the way of the throngs of traffic and people. We had a lovely dinner less than a mile away at Mama Leone's. The room was much larger than we expected and it was great. The beds were comfortable. The only negative is that the microwave/frig unit was ticking like a clock the […] ENTIRE time!! We tried to fix it ourselves but couldn't find where it was coming from. It was extremely annoying. That said, we've already booked our room for next year's race!! Read moreGenuine Expedia guest review
hotel was clean but slighty outdated.. staff was friendly and room was cleanGenuine Hotels.com guest review
"Nice Hotel and priced right"
Convenient to downtown Newport and Newport Grand SlotsGenuine Expedia guest review
Close to downtown newport without paying the prices downtown!! I'll definitely stay there again!Genuine Expedia guest review
The hotel was older and it smelled like an older hotel. We were put on the 3rd floor of a separate building and there was no elevator. In their favor, the beds were very comfortable and the bathrooms were clean.Genuine Expedia guest review
We could hear EVERYTHING. People walking & rolling luggage in the Hallway. Could hear the water faucets from adjoining rooms. Never agsinGenuine Hotels.com guest review
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