Room was dirty: an empty can was on the floor and the bedside tables were sticky.Genuine Hotels.com guest review
I had stayed at this hotel before so knew it was ideal for what was both a business trip and a family gathering. An excellent room rate made this hotel very good value for money and we enjoyed our stay. We would not hesitate to use it again. We arrived by car but left it at the hotel as the Metrolink tram terminous was just a short walk away and suited […] our local travel arrangement well. Read moreGenuine Hotels.com guest review
"Poor customer service"
Room much smaller than usual best western standards with inadequate storage. Customer service very poor with unhelpful, unfriendly staff who did not inform us of altered breakfast times so we consequently missed it.Genuine Expedia guest review
"Wanted a hotel close to town"
ExcellentGenuine Expedia guest review
"Nice and fair"
20 pounds from the airport to the hotel by taxi. near the train station.Genuine Hotels.com guest review
"Ideal stop-over for airport"
Adequate for one night stay on the way to the airport, taxi was provided in with the cost. I would not like to stay for more than one night as the room we had on both occasions was rather clostraphobic. Staff pleasant enough.Genuine Hotels.com guest review
Stay away!!!!!!!!!!!!!!Genuine Hotels.com guest review
GREATGenuine Hotels.com guest review
The hotel was as expected. It's comparatively very cheap, so 5 star luxury wasn't required and the hotel didn't disappoint. The most useful piece of information to pass on is that the rooms are tiny, and that comment is coming from somebody who lives in Hong Kong and is accustomed to small rooms. We had a twin, and there was just about enough space […] for our luggage after we had rearranged parts of the furniture to get it in. However, the room was clean and at the price I can't complain. Unfortunately, the central Heating in our room wasn't working and we were there at the end of November. On the negative side, we were told it would be fixed first thing in the morning, but nobody turned up to fix it during the 3 days we were there. On the positive side, we were immediately provided with an electric heater which did the job so again I can't complain. Read moreGenuine Expedia guest review
Woken up in the morning by building works we hadn't been told about. Complained and receptionist clearly couldn't care less. Otherwise it would have been okay.Genuine Hotels.com guest review
"Comfortable and clean, but a bit cramped"
After an initial mix up with room types and waiting for what seemed forever to get sorted, the room my friend and I were allocated was very comfortable. I did find the room a bit on the small side and not a great deal of space around the beds. Some staff were more helpful than others. Reception having just one person for a Saturday night checkin with […] two big functions going on at the same time meant she was kept very busy and guests kept waiting. Read moreGenuine Expedia guest review
Clearly having plumbing problems in this hotel. Person above showered at 3am and noise was horrendous. Clanging continued throughout the night from pipes and radiator. Beds were hard, no undersheet, pilows old.Genuine Expedia guest review
"very convenient for airport"
We wanted a hotel within a short drive of the airport as our flight was quite early. Clean, basic hotel , our room rather old fashioned but spacious and very good value. Would stay againGenuine Hotels.com guest review
"Poor end to a wonderful trip"
Initial impression was good - lobby was welcoming and pleasant, reception staff wonderful. Our room wasn't ready so Hannah (a treasure) upgraded us without hesitation and with pleasure. However, if that room was an upgrade, I would hate to think of our original. It was dismal, dreary and very dated. The lighting was miserable, with burned out lamps, […] and nowhere to read. The TV was half the size of anywhere else we had stayed, and the bathroom was miserably stark with nowhere to put wash bags, toothbrushes, etc. All in all a disappointing end to an otherwise delightful return trip to the UK. Read moreGenuine Hotels.com guest review
"Nice room but small"
The room was very well equiped, clean and nice. However corners had been cut in the bathroom. This was very small, almost to the extent you could not move around it unless the door was shut... Shame compared with the rest of the room.Genuine Hotels.com guest review
Good hotel really enjoy staying there. Staff and hotel excellent.Genuine Expedia guest review
"Location of Course"
Only a couple of issues, firstly the car park entrance. Arrived at night time and unfortunately the entrance wasn't clearly marked and satnav took me down the side road to the hotel. Secondly paying for my meal, nothing wrong with the meal, strong taste with fresh ingredients! Lovely! Paying for the meal on the other hand proved comical, payment by […] cash involved a trip to the other bar for change, therefore it was easier to pay by card, shame! Looks like you can't give money away. I had a course in the hotel the following day and that went without a hitch. So overal, a pleasant experience, hotel room was comfortable, clean and warm. Good nights sleep undisturbed. Will definitely look for a Best Western hotel next time. Highly recommended. Thank you. Read moreGenuine Hotels.com guest review
"airport hotel convenience"
We were disappointed with our room cannot really say it was a 31/2 star rated very small and not well furnished. We realize it was waiting for a much needed reno. We also had to make a call box connection from the airport to ask how to get to the hotel as it was not one listed at the terminal. Considering we had come from North America not easy especially […] as it was lucky we had English change. Read moreGenuine Hotels.com guest review
"Rooms need up grading"
Overall OK but bed rooms looking a bit tired and in need of an upgradeGenuine Hotels.com guest review
I booked and paid for in advance a double room, when I got there they had no record of my booking, the hotel was fully booked and they only had one tiny twin room avaible which I had to pay again for I was about one hour booking in. The hole experence was unacceptable and I was very dissapointed and I await your repayment for my booking plus a discount […] for a twin room which spoiled the last night of my holiday. Read moreGenuine Hotels.com guest review
"Good value hotel"
A hotel that is just finishing its refurbishment and it did the job for me. Very reasonable price and service was very good. The only down side of the stay was loud music until very late from the wedding receptions taking place below the room.Genuine Hotels.com guest review
"Conveniently placed, and reasonably priced"
Booked online for a 2-day visit to see relatives/friends. Rooms had been refurbished since my last visit, and were up-to-date and well revitalised. Bed was wonderfully comfortable, but could have done with a bit of drawer space (only shelves available). Shower was adequate, but not really hot on 2nd morning. Evening meal was lovely, with good service […] from Detorri's restaurant staff (particularly James). Need to get down to breakfast early, as it's a buffet and does suffer from over exposure if you're last down. Overall, good value, and well within walking distance of the town centre. Read moreGenuine Expedia guest review
Hotel is near to completing refurb, unfortunately had not reached the room I stayed in. In order to do that justice they need to ensure the quality of the staff and the information they provide hits the same standards as the reception/welcome was poor at best.Genuine Hotels.com guest review
"not near airport and very small and very basic"
I came at 12 noon to be told room not ready till after 3 pm. staff friendly enough but the hotel is well in need of refurbishment. my room was so small and shabby and bathroom shampoo half used. not clean would not reccommend it to anyone unless it is graded as 2 star. terrible stay.Genuine Hotels.com guest review
"Unwanted 8am alarm call"
The Cresta was undergoing renovation work. The first we knew of this was upon our arrival. Not a problem, I realise hotels have a need to renovate and upgrade and cannot afford to lose trade by shutting down when carrying out the work. The problem occurred the following morning. The noise started about 7:30am which I put down to outside noise and nothing […] to do with the hotel. At 8am workman decided to dismantle the room immediately above ours by banging the plaster off the walls with great force. There absolutely no chance of enjoying a lie-in and so I had to get up. I probably would have missed all the noise if I had been staying on business and had got up to go to work but I was staying for pleasure and had met friends the night before so was hoping to enjoy a little lie-in. The lady on reception was completely unhelpful when I complained about being woken up by the builders and that I felt it unreasonable to work on a room at 8am that was immediately above an occupied room. I also complained that I had not been informed that building work was being carried out and that it would interrupt my stay in the manner that it did. The receptionist's response was dismissive and unhelpful. It was my fault that I did not know about the building works. (I did not see how). As I had booked through Expedia it was their responsibility to have informed me about the renovations. No apology, no understanding just an email address for the reception at the Cresta for me to complain to. Read moreGenuine Expedia guest review
We had a great time at this hotel it's going though a refit at the moment it was nealy finished but it look great would have no problems going back againGenuine Hotels.com guest review
"good location convenient for city and airport"
a busy couple of days with weddings on both at the hotel but no inconvenience to our group. Hotel is undertaking a well needed renovation. Used the bar but no other facilities. Rooms well serviced. will stay here again when next in AltrinchamGenuine Hotels.com guest review
"Handy business hotel for manchester"
The hotel is currently under renovation and for good reason too. Despite excellent cleanliness the interior of the rooms is dated and certainly in my standard double room (which was in fact a twin) very very small. The bed was horribly uncomfortable. However good quality TV in the room, tea and coffee making set and the staff were excellent. However […] I think the sooner the upgrading is completed the better. A good all round hotel easily situated for Manchester Liverpool etc Read moreGenuine Expedia guest review
"Tatty dated room with 70's bathroom."
Way overpriced for poor quality hotel. Breakfast OK. Totally unacceptable to take a booking and not declare ongoing building work was in progress.Genuine Hotels.com guest review
I think the quality of service was very good and the cleanliness of the room is good.Genuine Hotels.com guest review
Not too impressed really. The shower was broken on arrival and even after repair, was so poor. Beware of the weekend breakfasts. They had the full price from me and had a great deal less choice than the weekday. Food was ok but limited. Not informed of the lack of choice and no refund offered. Cleanliness not great either. Staff great in the main but […] one told us breakfast was served until noon and it was only until 10:00am!! Room had no air con and the windows open 3" so was so hot (not something we normally worry about in the UK!!). Hotel being refurbed so not at it's best. Read moreGenuine Hotels.com guest review
good hotel handy location for places to visit Manchester and surrounding areaGenuine Expedia guest review
Decent hotel for short term stay especially if you need access to the airport. Food could be better.Genuine Hotels.com guest review
"Comfy, Clean, Low price, Hassle free"
Free wifi, free parking, and easy transportation to manchester downtown, whether by tram or car. Basic room but clean beds and comfortable. Well pricedGenuine Hotels.com guest review
Hotel was lovely but could do with a little more parking as struggled to get a space at 8pm. Apart from that great hotel!Genuine Hotels.com guest review
"Great except for weekends."
The only complaint I had was that the couple in the next room fought from midnight on Friday until 9 am. The manager and security came up twice and then they finally called the police at 6 am. Other than that the stay was pleasant.Genuine Expedia guest review
"For the price, I would say this is a winner."
This hotel is not luxurious, but it is better than adequate in areas that are important to me. Staff are helpful and friendly. Room quite small , bathroom decent size, all very clean. Easy walking distance to town/restaurants/pubs/and good frequent public transportation. Good parking. Breakfast was excellent. Easy airport access. For the price, a winner […] I would say. Read moreGenuine Expedia guest review
BasicGenuine Hotels.com guest review
"it was OK"
the so called 'free' WiFi was very poor and weak.. The hotel was noisey on Saturday night with loud music and heavy bass thumping till 1 am---- it was a bit shabby everywhere but then it was cheap and convenient for my needs-- and with free parking. Just OK.Genuine Expedia guest review
Had a nice stay. Hotel staff at counter were very friendly and accommodating. Parking spaces can be limited due to occupancy levels and functions hosted by the hotel but the staff assisted in that matter as well.Genuine Expedia guest review
"clean and comfortable"
Friendly staff, room was clean if a little dated and had facilities such as a hairdryer and press as you'd expect. Parking was fine and its easy for getting to Manchester.Genuine Hotels.com guest review
"Served my needs"
satisfactoryGenuine Hotels.com guest review
cheap and cheerful, no complaintsGenuine Hotels.com guest review
convenient and nice local neighborhood and easy Metro access to ManchesterGenuine Hotels.com guest review
Very small rooms in comparison to Premier Inns, basic décor and more expensive - lighting didn't even have light-shades! Otherwise, clean, acceptable hotel. Food was good both portion size and meal preparation and bar/room for this pleasant.Was in busy traffic area,Genuine Hotels.com guest review
"Dated but satisfactory"
A great hotel for a single nights stay. Free parking and clean rooms. Very close to the centre of altrincham and a metro link. Not the hotel to choose if the hotel is as important to you as the location it is in, as it is nothing fancy. For me it was a comfy and clean bed at the end of the night.Genuine Hotels.com guest review
Nothing wrongGenuine Hotels.com guest review
"Everything fine as usual"
Good stay again. Limited room menu choice, but otherwise everything absolutely fine thanks.Genuine Expedia guest review
"Okay - no real grumbles."
No real problems. Reception staff a bit more focused on chatting among themselves (I know the full recent medical history of one of them - sorry about your headaches!), and never asked how my stay was on leaving - but that aside, all okay I guess.Genuine Expedia guest review
"Good value for money"
The only issue we had with the room is its sound insulation is poor. Our bed headboard was against the wall and right behind it must've been the adjacent's room toilet. You could hear its use and flushing as if it was in your own room! Very awkward. Had we stayed longer, we would have asked to change rooms. Other than that, the hotel was fine with an […] excellent location and great English breakfast. Read moreGenuine Hotels.com guest review
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