Worst room we have had on trip noisy smelled like smoke! Shower did not work either boiling hot or freezing cold took two days to fix! Would NOT recommend this hotels to anyone!Genuine Hotels.com guest review
"2 night stay while visiting friends near Yuma"
Liked the location, walking distance to good restaurants and shopping although we didn't shop. Happy hour 5-7PM (2 drink maximum). Sink was very slow draining which I reported to the front desk however was not fixed the next day. We stayed a second night. Front desk staff were otherwise pleasant and helpful. Check-in and out was quick. Attended the […] happy hour both nights. The first night the hostess was rather cold and abrupt with customers (not just us but everyone). Poor PR skills. The second night "Gina" was a great example of good customer relations. Made everyone feel welcome. We would stay again. Read moreGenuine Hotels.com guest review
"Very Nice Stay. Had a great free breakfast buffet."
Great bang for the buck.Genuine Hotels.com guest review
"Hotel is dated but has a nice courtyard and clean"
Thought it was going to be a newer hotel so it hit me hard but it was fine but not to our standards...Genuine Hotels.com guest review
"Nice and safe place to stay"
A great bang for the buck. One of the nicest Best Westerns I have stayed at. Their is a free breakfast buffet that is very nice. Also, a happy hour with 2 free beers or 2 free glasses of wine. The employees are very nice and helpful. Nice rooms and very reasonably priced. Right next to several good restaurants and a mall. I would highly recommend i […] t. Read moreGenuine Hotels.com guest review
They pack a lot into this property. This hotel offers anything you could want including a great breakfast. Mostly the STAFF WAS FANTASTIC. They went above & beyond to help us out. They were working on some new tile areas and it seems that they really keep this place up and put a lot into it. Loved the different types of pillows to choose from. :-) I […] took the opportunity to take a bath, but it wasn't until I was all snuggled up in it that I realized the bottom of the tub wasn't exactly pristine. Ew. Read moreGenuine Hotels.com guest review
"El Toro Bowl Game"
Jessica and Sabina the front desck agents were awesome. Their professionalism was above expectation. Our heater wasn't working and maintenance was there in 5 minutes. The location was perfect for attending the " El Toro Bowl Game" only three miles away. PJs Cafe was great with a nice breakfast and happy hour. The best part, this hotel is pet friendly […] with enough space for my dog to run and had many cleanup stations. There are a variaty of restaurants one block from hotel. Very happy with my stay here. Read moreGenuine Hotels.com guest review
The breakfast sausage tasted rancidGenuine Hotels.com guest review
"Chose another hotel"
We stayed here very briefly (over one night) on our way to Orange County. I chose it because we needed a dog friendly hotel. That's about the only thing it has going for it. The room was dirty, the bed was absolutely awful.; extremely uncomfortable. Go someplace else!Genuine Expedia guest review
"Amenities are Outstanding! Loved the breakfast."
We were pleasantly surprised when we arrived, checked in and received a gift bag. Then we were told that there were complimentary drinks in PJ's!! We enjoyed the snacks, atmosphere and drinks and had a relaxing evening......Also, the poolside area was nicely furnished and clean. This motel exceeded our expectations and I'd highly recommend it.Genuine Expedia guest review
Nice place to stay. We will recommended and we will go back.Genuine Hotels.com guest review
"Close to the restaurants and shopping."
Everyone was extremely nice.Genuine Expedia guest review
"Great hotel, close to shopping and highway exit."
We enjoyed the convenience to shopping and restaurants. Next time we would like a inside room, it was noisy early in the morning when the big rig trucks started there engines. We travel with a dog, so maybe this was our only choice for a room. Wonderful management.Genuine Expedia guest review
"horrible housekeeping service"
Housekeeping service was poor. Everyday they would forget to give me either a shampoo, or lotion, or toilet paper. Finally I went to front desk and told them. So someone came to my room and left a giant bag of around 25-35 bottles of lotion/shampoos on the desk! Did not vacuum the carpet or clean bathroom floors. There was dirt and fallen hair from […] previous day. First 2 days my internet wasn't connecting and front desk people didnt know how to fix it and there was no tech person on call. They werent even aware that we could get ethernet cable from front desk. There semed to be some kind of painting going on in the stairways and they kept closing off the staris. Overall, disappointed with service. I go to Yuma quite a bit. Thankfully there are many other hotels in the city. Read moreGenuine Hotels.com guest review
"Nice motel, center of Yuma, lots of amenities."
We were very pleased with our stay. The spacious room was newly renovated with a huge flat screen TV, quality bedding, comfortable king sized mattress, full closet, spa toiletries. The breakfast buffet in the small grill onsite was amazing...yummy full breakfast with biscuits, bacon/sausage, hash browns, assortment of breads/rolls/ bagel/pastries, juices, […] coffee, tea, and fruit. There was also an evening "happy hour"; the grill provided a small variety of wines and beers and snacks in the evening from 5:30-7:00 for free (2 drinks per person). It also had a small menu of items available for dinners (sandwiches, burgers, salads). There is also a good sized heated pool and hot tub (we didn't use), fire pit and outside seating near grill, tennis courts in back of property - I assume they had equipment which could be borrowed. Read moreGenuine Expedia guest review
"Hotel stay over view"
Hotel was sort of hard to find, never having been in this area. Check in was fine, room ok. Bathroom was kind of worn with stains in the tub. Bed was great, big and the food at the breakfast was good. Overall it was a nice time.Genuine Expedia guest review
Everything was good except the bed. But then most hotel beds arent to good. Friendly staf and everything was clean.Genuine Expedia guest review
"Clean and room, Close to mall"
Pleasant experience, will try to stay in futureGenuine Expedia guest review
"Downstairs room was noisey."
hotel was nice and clean. Hot breakfast was good. Room was on inner walkway andnoise from evening and early morning guests was disruptive. We had an upstairs room last time and it was much better.Genuine Expedia guest review
"Only good thing close to all facilities"
Unprofessional, rude. Bathroom rust needs work, towels grey,. Sheets thread bare . Beds are way two soft. Cleaners kept disturbing early when do not disturb placed on door. Laundry filthy. Machines could do with cleaning. Service or a smile this is not the hotel for you. Booked room on line we requested and paid for a suite,and mountain view. They gave […] us the recommend too look towards brick wall, not suite. Requested easy access due to luggage so they place us on the bottom floor only access is 5 stairs great if you needed wheel chair access Read moreGenuine Expedia guest review
"Close to services"
The bathroom faucets were falling off, water got very hot then cold during my shower, refrigerator froze all my food. Drawers in dresser didn't close. Bed was comfortable and exercise equipment was good.Genuine Expedia guest review
we wanted a hotel near shopping and food and we got it! The rate was excellent we couldn't have gotten a better deal elsewhere for three of us in one room. The breakfasts were great and choices were nice. Hotel Is well maintained.Genuine Hotels.com guest review
I know my room was updated and it was beautiful, clean and well with the money breakfast buffet was standard fare and really good. Will definitely stay there any time I am in the area.Genuine Expedia guest review
"Great hotel for the money"
We were extremely pleased that this hotel was so nice. Our room was large, modern & clean. The location was close to the freeway, many restaurants & shopping/entertainment.Genuine Expedia guest review
"Nice hotel, good location."
The staff are great, helpful & friendly. The room was fine but carpet was stained or very dirty. I enjoyed the pool and hot tub a lot. Included cocktail hour was nice, 2 free drinks (beer or wine) everyday. Breakfast was hot & cold foods and tasted good. The shuttle driver went out of his way to make me happy. Great guy!! Location is about 5 minute […] walk to mall stores yet I never really heard any traffic. I will defiantly stay there again. Read moreGenuine Expedia guest review
"A hotel that's a challenge to find."
Reserved a King Suite for my husband and I - ended up with a king sized bed, plus a queen sized bed with only one night stand and lamp to share between them, a chair at the desk and no other chair. In the morning, the coffee maker wouldn't come on and the water in the tub/shower only had two choices - hot or cold - nothing in between. No place to set […] your soap or shampoo in the shower either. The whole place seemed to be in a state of flux while remodeling was taking place. The only upside was the fact that the staff did respond as soon as my husband went to the office searching for the location of the continental breakfast to get us a cup of coffee. Unfortunately, it was too late to make our stay any more comfortable - we'd already had a hot/cold shower by then. Additionally, the sprinklers came on showering our car, so that we needed to visit a car wash the next day even though we'd had it washed before leaving home. I won't stay here again and no longer have any faith in the "Best Western" logo. Read moreGenuine Expedia guest review
"Great Staff & Good Bar/Food"
That staff was very good to me when I ran late getting out of hotel then one time a little early checking in. The last room we stayed in was completely updated and really, really nice. Then the time before the room was spacious, well stocked but the carpet was really in dire need of replacement. Other than that carpet the place is a really very good […] deal for the money and the kind staff does make everything better. THANK YOU from happy customer. Read moreGenuine Expedia guest review
Close to restaurants. Friendly staff. Very clean! Enjoyed the breakfast too!Genuine Hotels.com guest review
"Easy access from freeway"
This was our second stay at Best Western Plus InnSuites Yuma Mall Hotel. The location is convenient to the freeway yet it is quiet with no highway noise and there are many nearby choices for dining and shopping. The hotel serves an evening snack and a full breakfast with eggs, meat, waffles, yogurt, cereal, and fresh fruit. All of the rooms have exterior […] entrances and our room had a mini-frig and coffee maker . A major consideration when making reservations is the fact that the hotel is on multiple levels with a good number of stairs making it a poor choice if there are mobility issues. There is no elevator. The hotel is very clean and well maintained and I would stay there again! Read moreGenuine Hotels.com guest review
great hotel stay for the price range. hotel staff was very professional and nice complementary happy hour. breakfast buffet was expansive! will stay again!Genuine Hotels.com guest review
The person at front desk tooks 20 minutes to find my reservation I needed to call Expedia to report it and they call him, dont know if was a fault of Expedia or from the hotel, then he gave me a dirty room with a vacuum inside! the he took another 15 minutes to give another room and it was not clean, bad hotel exprienceGenuine Expedia guest review
"An oasis in the dessert"
First time staying in Yuma, the staff was helpful, nice and accommodating. Hotel was clean and modern. Very close to the freeway, mall and river. It was greatGenuine Expedia guest review
Great service and so comfortable. The off-season rate was fantastic and the complimentary breakfast was excellent.Genuine Hotels.com guest review
"Our favorite place to stay in Yuma."
Great stay like always!Genuine Hotels.com guest review
This hotel was terrible! We had to leave without a shower b/c there was no water in our bathroom n they couldn't fix it! They never even offered us another room b/c we booked the room through hotels.com! Would not recommend!Genuine Hotels.com guest review
"GREAT STAYCATION!!! EXCELLENT YUMA, AZ HOTEL"
MY FAMILY ENJOYED OUR STAYCATION!! LOVE..LOVE..LOVED MY ROOM! CLEAN, COMFORTABLE, BED WAS COZY AND PILLOWS SO SOFT, CLOSE TO EVERYTHING!!! GRAND KIDS LOVED THE POOL AND I REALLY LIKED THE MINI KITCHEN. AND AGAIN SOOO CLEAN AND MODERN! WISH I COULD HAVE STAYED LONGER. I RELAXED ON THE COUCH AND WATCHED A MOVIE! BEEN IN MANY HOTELS AND IN MY BOOK THIS […] IS A NUMBER 1 HOTEL. I WILL TELL ALL MY FRIENDS AND FAMILY. I POSTED PICS ON MY FACEBOOK! Read moreGenuine Expedia guest review
The hotel's location was perfect...next to the mall and lots of restaurants. The hotel was architecturally very different, built on a number of levels. Cute little bar and breakfast area. Only complaint would be the rooms were a little dark.Genuine Hotels.com guest review
"Hotel in Yuma"
The place was great except some stains in the carpet in my room. Within walking distance of shopping mall and at 6-7 nice places to eat.Genuine Expedia guest review
"Close to all"
We stayed here on our way from San Diego to Phoenix. Very nice hotel, friendly staff, great complimentary breakfast in the morning. Very close to just about every restaurant you can think of plus a Target across the street if you forgot anything (for me, socks!). Got the family suite which was large and had plenty of room for our 6 and 8 yr old boys […] to spread out and play. Living area was comfortable but could use another chair/love seat. Only one couch which was hard for 4 of us to sit on and watch TV since it didn't face the TV. Both beds were in same room so that was a little disappointing for the privacy issue. The reason for 4 stars was for the room set up which is minor and the condition of the hotel in the morning. We walked down for breakfast and it had obviously been windy that night....lots of tree limbs/leaves, debris, etc. Takes a bit to clean that stuff of up, understandably. But in front of the cafe where breakfast was served there was an overturned table and umbrella just laying there and bags of trash sitting out front the cafe doors. We went down at 8am and they start serving at 6:30am so it wasn't a time issue. Anyways, just thought it was a little tacky. Otherwise, very nice place, would stay there again and recommend to friends. Read moreGenuine Expedia guest review
"Stop over from San Diego to Sedona"
Presidential Suite was greatGenuine Hotels.com guest review
Hard to find front office. Otherwise very nice hotel and location.Genuine Hotels.com guest review
I loved the room. Nice ammenities and clean. Very helpful staff. Loved the breakfast and the variety of foods. Will stay again.Genuine Hotels.com guest review
"near freeway- for a night or 2...."
The neighborhood was just Ok but staff were super nice/room clean; Also, it was close to the freeway and if you are just staying a few nights it is a good choice;Genuine Expedia guest review
"Stay somewhere else!"
The only good thing about this hotel was its location. Everything else was terrible. The fridge didn't work, the toilet kept running all night, and the king size bed was two twin beds pushed together that were unlevel and noisy.Genuine Expedia guest review
The price was great and the breakfast was wonderful. The only thing I felt needed to be addressed was the wall next to the bathtub needed to be properly repaired. Located close to shopping and resturantes.Genuine Hotels.com guest review
"Close to base and airport"
NO comment. I like the breakfast and it was very clean.Genuine Expedia guest review
"No crib, no response from manager"
We opted to stay in a suite hotel because we were travelling with a 3 year-old and an 11-month old. We called the day before to reserve a crib as we knew we would be arriving late in the evening. When we arrived, we were assured there was a crib in the room. When we entered the room, there was no crib (it was nearly 11 pm, and we had two very tired […] and fussy children). Anyway, we called to check on the crib. A short while later, a maintenance person came to our room and informed us that no cribs were available. He offered to bring us blankets so that our 11-month-old could sleep on the floor. We thought about leaving and continuing on to our destination, but we were too tired to drive through the night. We ended up making a sort of barricade with a turned over desk to contain our daughter in her sleeping spot on the floor. She finally fell asleep. Then, around midnight, the front desk called (woke our daughter up) and offered to go buy us a pack-n-play. Nice gesture, but probably not practical that late at night. I attempted to contact the manager the next morning, but he never returned my call. In addition, the room was outdated, dingy and smelled of cigarette smoke. On the upside, the free breakfast was decent, and we met a nice family at the pool. I think I would have felt better about our stay had the management been more responsive to us. Read moreGenuine Expedia guest review
We were in Yuma on a personal medical emergency. The personnel at Best Western did everything to make our stay comfortable and worry free since we didn't know from one day to the next how long we would be staying.Genuine Hotels.com guest review
"Very nice we enjoyed the stay"
We spent 2 nights there with 2 kids, We were all happy with the room and poolGenuine Expedia guest review
Awesome happy hour and breakfast- dont let the outside fool you- rooms are Nice!Genuine Hotels.com guest review
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