Was a horrible stay. I went to shower and there were no towels in the room. Tried to sleep and there was a band playing in a banquet room directly below me. The room was vibrsting till after 2 am and i had to leave at 5 to catch a flight. The shuttle bus was full when it arrived in the morning and driver was rude. I will not be back.Genuine Hotels.com guest review
"Great location, nice property"
Checked in in early evening. Colton was very helpful, great job! Will recommend and stay again!Genuine Hotels.com guest review
For the price of the hotel, I was happy with it. They had a free happy hour, and a pool. The Air conditioning worked wonderfully and everything was clean. I'd stay here again.Genuine Hotels.com guest review
Very clean and comfortableGenuine Hotels.com guest review
Service was friendly, pool was welcoming, PJ's Bar and Grill was great as well. We got a great rate and the hotel is centrally-located to restaurants and shopping.Genuine Hotels.com guest review
"Slippery when wet!"
Great location! Right off main highway, relatively short drive from Yuma airport, close to shopping and restaurants. Employees were all very friendly, especially Jeff & Marcus at PJ's Pub (onsite restaurant). The comp breakfast was tasty & plentiful. Wish I'd have thought to request a renovated room. Mine had not yet been renovated and had some water […] damage issues around the bathroom tile and worn out carpet. Found a couple hairs in the sink and bathroom floor wasn't clean in the corners or behind the toilet. Tub, toilet & sink were well cleaned(except the hairs). I lenjoy having a fridge, micro and cof pot in room. Biggest caution for this property is: "Slippery when wet" as part of their renovation, the tile around the pool, PJ's, guest laundry etc have been replaced. It rained and the dust on the tile became very slippery! Although walking cautiously, I unfortunately fell. My suggestion is some type of traction application in areas exposed to rain. I would stay again, I would request a "Renovated room". Read moreGenuine Hotels.com guest review
"Customer service well above average"
As with any other mid-priced hotel, beware of walking in bare feet as it had been some time since the carpets were cleaned. There was also an issue with the card reader to the room. I informed the service rep upon checkout that the card only worked once, and she unexpectedly refunded me a portion of the price of the stay. I was pleasantly surprised. […] She even offered me a free night's stay in the future. I will take her up on her offer. Read moreGenuine Hotels.com guest review
"Very Pleasant Stay"
We stayed there for 5 nights, to visit with family and it was a very enjoyable stay. The room was clean and comfortable. The staff was friendly and helpful. We enjoyed the pool and hot tub each evening.. It was close to stores and restaurants and to our family. We would DEFINITELY stay there again, next time we go to visit!Genuine Hotels.com guest review
"Clean hotel and convenient location"
Clean hotel and conveniently located by the I-8 highway.Genuine Expedia guest review
Pleasant enough for an overnight stop. Comfortable beds and a/c up to punishing Arizona desert heat. Can't really say more because we were in late & out early.Genuine Hotels.com guest review
"Mall next door with restaurants and shopping"
Room was clean, bed comfortable and hotel staff polite. Free nightly happy hour consisted of two small cups of wine and chips, WOW. The included breakfast was nice with juices, biscuits, gravy, eggs, waffles, potatoes, hash, cereals... and met my standards. You folks need to work on that happy hour.Genuine Hotels.com guest review
We not only received a refund for the night, they offered another free night stay. I wouldn't even stay there for free. First of all, the studio suite is not a suite but a small room for a suite price. Rooms were noisy due to old weather stripping and one of the phones did not work. I will have to say that the breakfast buffet was wonderful and the […] front desk staff and manager were gracious. Overall though, If you plan on a good night's rest this would not be the place to stay until BW remodels and updates. Read moreGenuine Expedia guest review
"Nice Stop on Way to California"
Spent a night at this hotel after driving across country on the way to California. After a long day of driving (nearly 850 miles), check-in was easy and quick. I chose a room away from the pool area in order to rest and catch up on e-mail, etc. Room was clean, cool (75') with a comfortable bed and plenty of pillows. Got a wonderful nights sleep and […] had a nice, hot breakfast the following morning. Hotel is located near a shopping mall and is easy to find. Read moreGenuine Expedia guest review
I normally try to stay within state travel guidelines so this one hotel usually does not offer state rates and I have to fight for any overage above the state rate or eat the charge. Expedia gave me a price below the state approved rates. The front desk staff helped with any problems I had and the room A/C stopped the fan when the temperature reached […] the turnoff setting. That helped with a good night's sleep so I did not have to listen to a noisey fan all night long. I liked the sofa too, better for setting than laying on the bed. Read moreGenuine Expedia guest review
Nice hotel and convenient location to mall and Algodonas .Genuine Expedia guest review
I stay at a lot of Best Western Hotels and many are super clean and well kept. This one was just average. Many parts of the buildings looked updated, but much was still in need of updating. My bathroom doors were opposite each other and I had to go out of the bedroom to the kitchen area in order to close one bathroom door so I could open the door from […] the bedroom side. The sofa was not very good for someone with a bad back, but the office chair at the desk/table had good back support. All in all, it was a little less than expected. The layout was a nightmare for anyone with difficulty walking. There were stair everywhere, and just when you saw your room, you couldn't get to it from where you were, you had to backtrack. This reminded me of Hogwarts moving staircases. Read moreGenuine Expedia guest review
"Nice stay for the $"
Considering the cost this is an excellent value!! Not too cheap and not too pricey! Nice amenities!Genuine Expedia guest review
PHONES DID NOT WORK. COULD NOT SPEAK TO FRONT DESK. AIR CONDITIONER MADE TO MUCH NOISE ( OTHER THAN NORMAL AIR CONDITIONER NOISE ). PJ'S CAFE BREAKFAST WAS TERRIBLE.Genuine Expedia guest review
"Well located hotel, quiet and ample truck parking"
First of all great kudos to the front desk young lady Randi that checked me in. She is a keeper and deserves a raise! I have been in hospitality for over 35 years now and she was awesome help to me. King room suite was clean but VERY noisy A/C that was leaking on the floor by morning. Strange room layout with NO basin aside toilet to wash hands. Either […] use kitchen or walk back into bedroom where only vanity sits on own...very strange layout Well situated to shopping and restaurants Only Randi saved our overall stay experience. Read moreGenuine Expedia guest review
"Low price but high noise."
Outside walkways and doors on the second floor make for a noisy experience when a gaggle of kids sound like they're running laps around the motel. Also noisy A/C. No towel bars by the sink.Genuine Expedia guest review
"Good hotel in convenient location"
Three night business stay, and I would probably stay at this hotel if it were for personal travel. However, they advertise a "Free Breakfast Buffet", it's not what you think it would be. No, it's not a Continental Breakfast Buffet, but not far from it also. In addition to the normal continental items, they have eggs, hash-brown potatoes, and biscuits […] and gravy, so that's how they can get away with calling it something other than continental. Not bad, but it's the same thing every day! Read moreGenuine Expedia guest review
"Surprise in Yuma"
I lived in Yuma for 5 years...I never visited before. Did not expect any of the hotels to be as nice as this one. There is a pool and jacuzzi next to the hotel bar/restaurant. Complimentary breakfast included hot scrambled eggs, biscuits and gravy, and tater tots as well as the usual waffle maker, yogurt, cold cereal and juices. Happy Hour from 5-6:30 […] pm which includes 2 free beers or wine. Room was clean. They let me change from a King to 2 Queens because my kids came to visit and stay. Staff was friendly. Great experience. Thanks Yuma Best Western of Yuma Palms. Read moreGenuine Expedia guest review
"Nice room, in a good area I would use them again."
The room was very comfortable very clean overall experience was very good I would definitely use them againGenuine Expedia guest review
"Great place to stay"
This was the best free breakfast ever. Room was very clean and comfortable. Drinks (2) complimentary between 5:00 and 6:30. Staff understood the meaning of service. Rate was reasonable.Genuine Expedia guest review
GREAT ROOMS - CLEAN AND COMFORTABLE NICE POOL AND FRIENDLY STAFFGenuine Expedia guest review
Having reached the golden age of 70 I find it hard to move suitcases around. This motel had no elevator! Our first day, there was no WiFi and they ran out of ice at 6PM. Also they have very few and poor locations for ice. The girl that ran the restaurant was great!Genuine Expedia guest review
"Wi fi is as necessary as a bathroom"
No wi fi-would never have booked there if I had known this-not likely I will againGenuine Expedia guest review
"Nice hotel in a great location!!"
Continental breakfast was amazing! There were waffles everyday, along with eggs, sausage, potatoes, biscuits and gravy, and baked goods!Genuine Expedia guest review
"Was adequate but could use some up-dating."
Ashley at the front desk was super. Very pleasant and accommodating. Breakfast was very good.Genuine Expedia guest review
"1/2 way there"
This is an older motel that by the looks of the Lobby, you would think it's new. Breakfast was very adequate. Rooms where 1/2 way remodeled, some old furniture, some new. Bed sheet was pretty well worn. Staff was very helpful. Nice pool and furniture around it. For the cost, it was just right, mostly because of the breakfast.Genuine Hotels.com guest review
other than the room becoming musty (moldy) smelling the 2nd day, the room was fine. I think it came from the a/c? free happy hour, great breakfast, great service.Genuine Hotels.com guest review
It was under remodel. The pictures of the rooms wasn't representative. Breakfast was great and the staff very nice. Great location. For Yuma it is 3 stars. In LA it would be a 2 star.Genuine Expedia guest review
We enjoyed our 4-night stay at Best Western InnSuites, Yuma. Staff was very accommodating. Breakfast exceeded our expectations. Our suite was clean and comfortable. Only problem was the room phone. Red message light stayed on continuously. Making calls was difficult.Genuine Hotels.com guest review
"Refused to stay"
The room was very disappointing. Smelled of mold and cleaning liquid. Requested upgrade and was told none was available. When I left, was offered an upgrade??!! Had expected the quality found at Best Western in Corning, CA but didn't find it. Had to pay for one night even though we didn't stay. I would not recommend this hotel.Genuine Expedia guest review
"Met my needs for what I was looking for"
This hotel met my needs for the purpose of my trip and it was nice that they allowed dogs. Considering this, the room was clean and did not smell like dogs. However, it was a Saturday night and people at the hotel were pretty rowdy and you could hear them walking by outside all night long and laughing. It wasn't a huge issue because I didn't need to […] get up early, but it wasn't pleasant either. Read moreGenuine Hotels.com guest review
the staff was great and the rooms where beautiful and very clean,And They have a fantastic breakfast, would recommend to all,And the location was perfect too, Movies and any type of meal you want is right there, We will stay there againGenuine Hotels.com guest review
Very nice and comfortable. Staff was very friendly.Genuine Expedia guest review
"Great hospitality and breakfast."
Whule the location and service were great, the room was a little small and really lacked enough light to read or work comfortably.Genuine Hotels.com guest review
"Everything was top banana"
Yuma is terrifically hot do the pool was a delight, the hotel was clean and the beds extremely comfortable , complentary breakfast and two drinks each eve, and wifi and shuttle to Yuma airport Staff helpful and politeGenuine Expedia guest review
"Great check in"
Got there early and the room was not ready but the clerk got us another room as we had been driving since three that morning. ThanksGenuine Expedia guest review
"visiting sister in Yuma"
the hotel staff were delightful, and breakfast was good. We enjoyed eating outside on the patio. Very pleasant stay.Genuine Expedia guest review
Worst room we have had on trip noisy smelled like smoke! Shower did not work either boiling hot or freezing cold took two days to fix! Would NOT recommend this hotels to anyone!Genuine Hotels.com guest review
"close to shopping center"
Sheets would not stay on bed even though the organization advertised for customers to buy thir sheets and mattresses. Bed not firm enough. Too noisy because the room faced the pool area. The door was not snug to door frame therefore letting in too much light. Breakfast was not up to par.Genuine Expedia guest review
This is our 4th year staying here and even though the rooms have been updated and are nice looking, I doubt we will stay here again. For a day and a half and after a second call we finally had cold water in the sink. The cold faucet would put out very hot water. Even after it was fixed we would get real hot water for a while before it turned cold. The […] room smelled terrible. Every day we would have to find a maid to get the required number of face cloths, there were 3 people and always just 2 facecloths. Just not a real good experience. Read moreGenuine Expedia guest review
Everything was great and the staff was helpful and friendly thank youGenuine Expedia guest review
"Great place to stay"
Very good breakfast which is served until 10am great if your on holidays and would like to sleepin. Very pleasant staff especially the office staff ( Sara & Alexis)Genuine Expedia guest review
I felt that they downgraded my reservation from one type of room to a lower class one. Keep them honest by questioning them at checkin.Genuine Expedia guest review
"2 night stay while visiting friends near Yuma"
Liked the location, walking distance to good restaurants and shopping although we didn't shop. Happy hour 5-7PM (2 drink maximum). Sink was very slow draining which I reported to the front desk however was not fixed the next day. We stayed a second night. Front desk staff were otherwise pleasant and helpful. Check-in and out was quick. Attended the […] happy hour both nights. The first night the hostess was rather cold and abrupt with customers (not just us but everyone). Poor PR skills. The second night "Gina" was a great example of good customer relations. Made everyone feel welcome. We would stay again. Read moreGenuine Hotels.com guest review
"Review - Best Western Inn and Suites - Yuma, AZ"
Not the best...for a Best Western Inn, this was very disappointing. The rooms are very small and not well maintained...filthy carpet w/stains and peeling paint in the bathroom. Outside, the tile hallway was even stained and simply needed a good scrub.Genuine Expedia guest review
"Close to our final destination"
There was a problem with our reservation which was my concern booking with expedia not best western. Luckily a room was available. I was told the feed from expedia had a problem ??? In the end my reservation was found. I don't know if the best western employee had a problem or was it my booking.Genuine Expedia guest review
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