The room smelled. The staff was uncooperative about changing the credit card we wished to use. The breakfast area was so crowded it was impossible to get anything to eat. And this was a week day.Genuine Hotels.com guest review
"if on a budget"
Could have been worse. Would not bring a family here. Good for a night or two. Breakfast was ok.... One of the closest hotels you will get to CSUN and not pay and arm and a leg...Genuine Hotels.com guest review
Possibly the worst hotel I have ever stayed at. Took forever to check in & room was abysimal. Very run down.Genuine Hotels.com guest review
"When your Air Conditioning goes out..."
Room was clean, cool, & comfortable...Genuine Hotels.com guest review
"good place to sleep"
It was good we passed by and it was comfortableGenuine Hotels.com guest review
Dated hotel. Dirty towels and hallways. Unfriendly service. Only good part of the room was the bed. Won't stay there again.Genuine Hotels.com guest review
"The best deal in the Valley!"
We've stayed at the Valley Inn seven or eight times now, and we love it -- warts and all. Don't expect "chain-hotel maintenance levels": you may encounter minor problems in the rooms. DO REQUEST A ROOM ON THE GROUND FLOOR, FACING THE POOL. Each of these rooms has a sliding glass door leading to a little patio surrounded by mature vegetation that easily […] doubles the value of the room. The (very large) pool is nice, too -- I finally had time to swim in it during this visit, and it was impeccably clean, at a perfect temperature. EVERY ROOM HAS FREE WiFI, a LARGE REFRIGERATOR, a HAIR-DRYER, and an IRON & IRONING BOARD, plus lots of drawers and two spaces for hanging up clothes. We'll be back! Read moreGenuine Hotels.com guest review
They need to update all their rooms I found so much dust in their rooms it was not cool at all !! Some staff was ok and some were totally rude the pool was super dirty and needed to be cleaned . When asked about breakfast the guy was like it's totally not worth waking up for and our room was just not good the bathtub had stains as well as our bath towels […] I'm lucky that I brought my sanitizing wipes I say if you are just staying for one night sleep it's ok worth the price but you get what you pay for I guess Read moreGenuine Hotels.com guest review
"disgusting and in a bad neighborhood"
When we arrived at the hotel cops were coming from everywhere to arrest a man across the street. When we pulled into the hotel we noticed the rooms were run down by the way the curtains were falling off their tracks. Being that we already paid for our room we were still hasnt tend to still go in. The hallway to our room was really run down and stunk […] badly. Our room had ok furniture and bed but the walls and carpet and the curtains were in very bad shape. The chain lock on our door had been ripped off and the lock that they had for the door didn't seem very secure. When we left for the evening we took all our stuff with us. We debated if we should find another hotel. We ended up coming in late and staying the night but listening to sirens constantly during the night kept us up, we departed bright and early. I do not recommend staying at this hotel Read moreGenuine Hotels.com guest review
"Not bad for the price!"
For a budget hotel, the hotel was fine. If you're looking for pristine, spend the extra $100/night. I look for location, free wi-fi and it's extra if place has a pool and free breakfast. Valley Inn has all that. Location was convenient. Hotel common area showed signs of wear. Rooms a little dated too, but roomy. Bed was quite comfortable. Hot water […] came quick enough. Pool and area was very nice! Breakfast was okay. Staff was helpful. Read moreGenuine Hotels.com guest review
Room was clean. Price could've been better, but it's California. I would stay again.Genuine Hotels.com guest review
"DISGUSTING, UGLY, NEEDS REMODELING NEVER AGAIN!!!!"
THE HOTEL WAS THE WORST STAY EVER. IT WAS NOT WHAT WE EXPECTED. UPON OUR CHECK IN WE NOTICED THEY HAD BULLET PROOF GLASS AROUND THE RECEPTIONIST AREA. ON TOP OF THAT WHEN WE ENTERED OUR ROOM WE NOTICED IT WAS RAN DOWN AND OUTDATED, THE BATHROOM DOOR DID NOT STAY CLOSED, AND THE TOWELS WERE DIRTY. ALSO THE FRONT DOOR AND PATIO DOOR DID NOT CLOSE RIGHT. […] WE HADE TO PAY 25 CENTS FOR ICE AND THERE WERE SOME QUESTIONABLE THINGS GOING ON IN THE PARKING LOT. THE ONLY ONE GOOD THING I COULD SAY ABOUT THE HOTEL IS THE SWIMMING POOL WAS NICE. NEVER THE LESS WE ENDED UP CHECKING OUT EARLY. YOU LIVE AND YOU LEARN. Read moreGenuine Hotels.com guest review
Bad hotel in a bad neighborhood. Bad rooms.Genuine Hotels.com guest review
water pressure too strong. they need to save water. there is drought in Ca.Genuine Hotels.com guest review
"Big bed. Nice pool area. Large room."
Good value for the money. There is a Pizza Hut Restaurant and BBQ spot within walking distance.Genuine Expedia guest review
Hotel staff were pretty rude and not very helpful. Room was okay, but there were no outlets near a nightstand or the bed to charge anything. They have a really nice pool though.Genuine Expedia guest review
"You Get What You Pay For"
Asked for extra towels since after going swimming and were denied. The door frame to our bedroom looked like someone tried to break into the room. There was a toy stuck in the toilet and prevented the toilet from flushing. Maintenance had to remove it while we were in the room waiting to go to bed. Refused to provide extra pillows upon request. There […] was a shoe left behind in the room. Which worries me for any future customer as to the thoroughness of cleanliness of this hotels rooms. The curtains sit over the AC Room unit which prevents an even flow of air througout the room. We had to ask for a do not distrub sign which generally comes with the room. The shower head shoots out water like a fire hose and hurts your body. Very disappointed and wont be staying here again. Read moreGenuine Expedia guest review
"Valley Inn Mission Hills"
Room was comfortable and clean. For a passer by hotel it was actually worth the price. Just wish breakfast was server a little earlier. A convenience of many hotels now that allows people to get an early start.Genuine Hotels.com guest review
"Not to bad."
It's ok for the price. Enough space in the room but looks old.Genuine Expedia guest review
"What a dump"
This motel is very run down, dirty, and has plumbing problems. The bathroom sink filled with beach sand when the upstairs flushed their toilet. The clock radio and tv remote did not work. The light in the room was missing the bulb, The bath tub was disgustingly worn out. Entering the room, we had to step over the weeds from the parking lot. The bed […] was good except for the stained sheets and blankets. I will never stay at this place again. Read moreGenuine Hotels.com guest review
"It was really nice stay at Valley Inn."
It was really nice stay at Valley Inn. We booked two rooms for one night. Check-in was easy, rooms were clean and our stay was comfortable at Valley Inn !Genuine Hotels.com guest review
"Wouldn't go back, but (barely) adequate."
I guess I was just uncomfortable checking in when the reception desk was behind bullet-proof glass. Also, the door didn't have a chain-lock.Genuine Hotels.com guest review
"Not a good hotel"
Rooms were not clean. Dirty carpet and curtains. Would not go back.Genuine Hotels.com guest review
"Room like Suites"
We actually loved it here, separate dressing room, balcony, and Palm trees and flowering trees everywhere. It could use a little upgrading but we'll come back.Genuine Expedia guest review
Free breakfast and some good amenities. Very economical. But looks very old. Ac doesn't look cleanGenuine Expedia guest review
Checking in should have given me the doubt but I figured the guy at the front must be new; he couldn't find my reservation in his computer, took about 10 minutes & another employee later, found my reservation but said I already checked in. (should've been my 2nd clue). Finally got to the room, bathroom was clean including the floor, refrigerator was […] unplugged, writing desk was in front of the bed and entertainment center was to the side of the room. (awkward!) 30 minutes since I've plugged the refrigerator and placed my soda, candy bar and frozen fruits, realized why ref was not plugged in. Had to go downstairs to get ice- had to pay for it! nice. Then later on realized my feet were blackened. I guess some guest had good experience and some have the luck. For the price they charge for the room, I'll let you decide. Read moreGenuine Hotels.com guest review
"Scary place to stay!!!!"
Horrible, horrible hotel the place needs to be closed and renovated before anyone else pays to stay! Total thumbs down, the only good thing to say about the place was their bagels served at breakfast.Genuine Hotels.com guest review
Not clean, loud outside, unsafe, found PINK HAIR in my "clean" bath towels...dirty rugs, damaged rooms, non working coffee pot - it simply was terribleGenuine Expedia guest review
Extremely datedGenuine Hotels.com guest review
Bad area and a very run down room ac in the room was not working very well and the mini fridge was not plugged in upon arrivalGenuine Expedia guest review
Night staff took forever to give us key. Room ok and pool very good. Breakfast ok. As well. Close to most things and easy to find.Genuine Expedia guest review
"Hotel with a nice view"
Hotel was very clean and close to freeway exit pool well maintained and breakfast is good if you love carbs lol (cereal,bagels,toast,waffles) although there are lots of cheap eats nearby!Genuine Expedia guest review
Our first room was terrible. The glass on the sliding door wad broken, the room smelled like urine, the strip on the wall in back of the beds was sticking out, the cups were dirty. The 2nd room that they moved us to was ok, but still not too good. The customer service of the staff was no good. The 1st gentleman that I had talked to when I complained […] about the room mentioned that the manager would give me a discount because of the bad room. That never happened. Also, the day we went to Universal Studios, we had specifically mentioned to the cleaning lady to clean our room (208), and she didn't. Bad experience overall. Read moreGenuine Expedia guest review
"Good but no bubbles"
Yes, the hotel room wasn't perfect. Yes, there were a couple things I didn't like but it was a nice stay. the bed was comfy and it was a quite stay. I didn't hear any noise the entire night. There wasn't a lock volt, but the room was safe. The door automatically locks from the inside so no need to worry. There wasn't a clock in the room, but it was […] ok because I had my cell phone with the time. I did call the front desk for a wake up call and that was all that I needed. The only thing I wasn't pleased about in my room was that I couldn't fill up my bath tub for My much needed bubble bath and class of wine. I tried various ways to try to cover the drain hole so that the tub could fill but no luck. Overall I would keep coming back here. Its a little "Stay-cation" for me. A home away from home Read moreGenuine Hotels.com guest review
Hotel is old, but it has a nice and big pool. Breackfast is ok, rooms are clean.Genuine Expedia guest review
"Good and really BAD rooms"
When we made the reservation we asked for a smoking room. As soon as we arrived we asked for a non-smoking room as one of us was sick. The answer, no non-smoking rooms available so we accepted the smoking room. As soon as we arrive it was the worst hotel room ever. Tv and lights didn’t work. No coffee machine and poor cleanness. Carpet dirty, thread […] curtains and floor not even. We went to the reception and told them we won’t stay at that room. After a fight they assigned us a new non-smoking good room with everything working. Staff was not helpful. Read moreGenuine Expedia guest review
"Old place...halls smell...room smells like bleach"
I didnt even sleep there..i only stayed 1hr and decided to leaveGenuine Expedia guest review
"Was convenient to everything I needed"
Pool was great. Abundance of food for breakfast. Liked having a security around at nightGenuine Expedia guest review
Pretty fair but dirty, and the carpet in the hallways looks.like it has never been cleaned. The owner has to remember what it takes to retain guests.Genuine Expedia guest review
"S.E. Close to six flag"
For me I think it needs too much remodeling,the rooms and the bath room was very old, dirty carpet and wall needs painting,I think it's over pricedGenuine Expedia guest review
"Good deal for the price"
Overall I am pleased with my stay here. The staff was friendly which in reviews there was no positive feedback on the staff. I didn't have any problems with them. The pool was huge and very well kept up. The breakfast was great. The only issues we had with our room was that it smelled old, the sliding door was hard to open, and the tub was stained. […] All in all it wasn't too bad. I will say the price was right for what we got. Honestly after reading the reviews I was very skeptical and was pleasantly surprised once I got there. The beds were extremely comfortable. Read moreGenuine Expedia guest review
NEver will go back there, the so called hotel is a wreck, the sofa was ripped, dirty pool, curtain is stained..by gosh, im suprised its still called a hotel/motel...Genuine Hotels.com guest review
Room smelled musty as I entered, so I opened sliding door to the small patio area facing the pool. I sat outside and enjoyed the fresh breeze and the view of the pool. The hotel looks like it needs some refurbishing. I was going to a funeral at the nearby cemetary so the hotel location was great. I was expecting more choices at the complimentary breakfast […] but it was satisfying enough. Read moreGenuine Hotels.com guest review
"It served it's purpose"
For the price it was worth the stay. It's no marriott or holiday inn but for the amount of time we spent there it was worth the money we paid. The hall ways inside the holding are definitely run down and need some updating but the rooms themselves were in really good shape. The shower and sink didn't drain very well but like I said, we weren't there […] to spend the whole time in the room. It was a place to sleep for the night. Sheets and bed were clean. No stains or hair. And the breakfast had just enough food. Some of which included home made waffles and boiled eggs, beagles and pateries. Everyone at the front desk was very helpful any time we had a question. They even offered to print things for us so we wouldn't have to find a place to go to do so outside of the hotel (There is no business center). There was a small fridge in the room which was great! Some of the other ratings have had people complain of paying in full and not having a room when they got there. This have me anxiety. However when I called to confirm we would be arriving late that night, the person at the front desk was very nice and said that if you pay in full at the time of your booking, you are guaranteed a room. So don't let those other reviews freak you out. If your expecting 4 or 5 stars out of this place, you will be disappointed and shouldn't not stay here. But I found it to be the perfect amount of amenities for our family trip. And you can't beat the price! Read moreGenuine Hotels.com guest review
The hotel staff was very pleasant and nice. However, although the room was basically clean, the carpets were worn out, there was blood on the curtains. The hotel is obviously in need of renovation. Location was a bit less than desirable as well.Genuine Hotels.com guest review
Never will I stay there again . Room I had had tools in it with a TV on the balcony area .. Fridge was unplugged open and smelly and the guy said .. " That's how all rooms are, you have to plug fridge " . Never again .Genuine Expedia guest review
"It served it's purpose"
The hotel was close to where we were going for the weekend. We did get good sleep. It needed some updating. Our sliding glass door was really hard to open and close and the a/c didn't work right. We had to keep the slider open all night to get cool air in. Luckily we were on the second floor. The hotel served it's purpose for us and if we had to, we […] would stay there again. Read moreGenuine Hotels.com guest review
I wouldn't stay at this hotel again just because of the location. It is in a really ghetto location. The staff member that you check in with is behind bullet-proof glass if that says anything. The hotel carpets are disgusting. The carpet in the hallways have stains all over and the hallways smelled terrible. The room itself was ok...good size, comfortable […] clean bed, but really outdated. Keep driving and find some place you don't feel like you'll get shot in. Read moreGenuine Expedia guest review
It would of been a better visit If you're staff would have treated us like guests in your establishment instead of like cheap customers. The gentle man during our check in was really rude. Doesn't explain himself well. He was very short and blunt. He didn't give us any WiFi information, and he didn't give us information about the breakfast times. We […] barely missed it by 10 minutes. It was pleasant with it's waffle makers. More toppings would be wonderful. Our bed was comfortable, and we appreciate having a fridge, and having it unplugged is understandable. Not everyone uses it. One thing that does need MAJOR ATTENTION is your carpeting. My socks were dark within minutes of taking off my shoes. We had to go purchase slippers to be comfortable walking around. Read moreGenuine Expedia guest review
Very goodGenuine Hotels.com guest review
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