Free breakfast, had 2 poppyseed almond mini muffins and a banana. Lock was a bit sketchy, I know the area and I'm glad its all behind locked gates and such. Carpets were suuuuuuuper dirty, they need to steam clean them bad. 3 out of 5 lights didn't work. Free cable and wifi was nice. Seemed like most of the guests were buisness types or small families. […] I went on memorial weekend and didn't hear any parties or anything. Read moreGenuine Hotels.com guest review
"FILTHY MOTEL - WILL NEVER STAY AGAIN!!"
Upon checking in the clerk told us that he already charged our card when I stated to Hotels.com that I will pay cash upon check-in. Then after PAYING already as he ran our card the man told us they were SOLD OUT. I was quite upset since they chg'd my card and we had no room. We were staying the night as my husband had surgery that morning. How convenient […] he "found" a room. The downstairs looked very nice like in the pictures but once you made it to the stairs (no elevator) my opinion changed. Filthy torn, stained and worn carpets, the doors to the rooms were filthy, and it SMELLED like dirty gym socks!! Upon entering our room it looked nice. The bed was comfy, pretty bedding and the furniture was nice. However, once again the carpet was smelly and stained, chipping paint EVERYWHERE, and when I went to lock the door with the chain lock, part of the door frame was broken off and screwed back in. REAL SAFE!! We wound up wearing our shoes when walking on the carpet. Also, the A/C vents were blocked by the curtain so we had to use a trash can with the phone book inside (for weight) to hold it in place in order to get ANY cool air. FOR THE PRICE is is OK but we will never stay here again as we went off the pictures from Hotel.com. Read moreGenuine Hotels.com guest review
"Great location if you are going to the Ellen Show"
We stayed here overnight because we wanted to stand by for tickets to the Ellen Show the next day. (We didnot get on) However if you are going on her show or any other show at the Warner Bros Studio its about a 20 min drive. The Room is very basic. You have to pay 25 cent for ice. The pool area looked nice however didnot see one person there. When you […] park your car there is a steel gate you must open to park. I think the hotel tried so Its ok for 1 night if you are on a budget and have a car if you need to be in the area. If we have a chance to get on the Ellen Show I would stay here again . Read moreGenuine Hotels.com guest review
Was comfortable and fun.Genuine Hotels.com guest review
"Don't stay here if you need wi-fi"
One of the main reasons we stayed here is because it was close to the business we came in town to conduct and it offered wifi. When we complained about the internet not connecting, the staff person literaly told my boyfriend, "Sorry bro I don't know what to tell you." After he realized I was about to flip out he offered to check us out early BUT WITHOUT […] A REFUND. What sense does that make? Then he proceeds to tell us there is no manager on site until 1130PM. Later that same night (around 9PM) he called to say the internet was working, BUT IT WASN'T. We couldn't conduct any of the business we came to town for and the fact that the staff was so rude and apathetic was just frustrating. I wouldn't have been nearly as upset if he would not have been a complete jerk about it. Read moreGenuine Expedia guest review
"Absolutely awful experience...."
Hotel is old and dingy, dirty room and dirty facilities...very outdated....chairs in room had holes in it.....will not returnGenuine Expedia guest review
"Nice hotel closing to Universal Studio"
This was my second time staying this hotel during past a year.Genuine Expedia guest review
"Why don't people listen???"
I made my reservations 2 months ahead to make sure that my requests were taken into consideration. I requested a downstairs front room with a sliding door. I have a very bad back and a bad heart. I cannot walk far without many complications. I also cannot lift my luggage. With a room in the front (where I can park) I can put my empty suitcase in the […] trunk and then pack it little by little. He gave me a downstairs room with a sliding door to the pool. I had no alternative but to pull my 2 bags in from, and back to my car. Aside from overtaxing my back, my heart gets overworked and I suffer for days, which I did. This is the reason that I use this motel. I know their setup. I tried to explain this to the man at the desk but he insisted that it's not too far, not paying attention to what I was saying. I probably will not use that motel again. Read moreGenuine Expedia guest review
The staff and service at this hotel was outstanding! From help with a lost item, a change in my dates of stay to assistance with a forgotten cell phone charger, they offered their help in every way they could.Genuine Hotels.com guest review
"Did someone get arrested in my room?"
I picked this hotel because it was close to a meeting I had the next day and the photos gave the impression that it was nice. In hindsight, the low price should have been a red flag that led me to a Google street view. However, that wouldn't have prepared me for what was inside. I'm guessing that the area isn't exactly safe considering the lobby desk […] was completely surrounded by glass with speaking vents and trays for receiving receipts to sign. There was a long stain on the carpet leading down the hall to my room. Once inside, everything seemed fine until I turned around and noticed that the door frame had a huge crack in it as if the door had been kicked in at some point. The biggest challenge I faced, however, was the very spotty wi-fi. I had a huge project due that evening and the wi-fi kept fading in and out. I finally went downstairs to the lobby and sat there finishing my work. Despite the shabby interior, sketchy neighborhood, and broken door frame, the stay was uneventful and the morning breakfast wasn't bad. I most likely won't stay there again but it wasn't the worst experience I've ever had. It was just very off-putting. Read moreGenuine Hotels.com guest review
"It is what it is: Budget hotel"
The service was good, the staff very nice. The room was "clean" but the carpet needs replacing. It is stained and looks pretty nasty. The room had clearly been smoked in, despite it being a "non-smoking" room.. The faint odor of cigarette smoke remains. The bathroom door did not close (looks like they have given more than one person this room, or they […] have multiple rooms that have a non-closing bathroom door.) The pool is nice, but I only saw it from a distance. The breakfast was okay, typical free breakfast fare (except a lack of oatmeal.) It was okay for one night but I would not stay here again, unless it was upgraded. Read moreGenuine Hotels.com guest review
No alarm clocks or bottle opener. Was told they kept bein stolen.. Headboard had a screw right on the center to hold it to the wall. Right side of bed was totally broken. Everything looked old and dirty. Major remodel is needed. Shocked that they provided TP... All doors slammed really loud! Only pleasant part of grounds was the center courtyard. Won't […] be revisiting EVER! Morning staff was rude on the phone. Was told they had the room we wanted got there and they said they didn't. But then they "realized" they did... Ugh! :( Read moreGenuine Hotels.com guest review
"Got what I paid for"
I just stayed for one night. It was perfect for that. It's an older building and needs work. The room was clean, the beds were comfortable. The breakfast consisted of waffles, hard boiled eggs, pastries, breads, coffee.Genuine Expedia guest review
The Valley Inn needs some TLC. It's rugs, paint , bathroom and furnishings need a major re-do. In it's location it is a desirable place to stay but some major refurbishing is needed.Genuine Hotels.com guest review
we did not end up staying at this hotel because of the horrible service. when we got there we were told they sold out even though we had a reservation. then all of they only had more expensive rooms. so they charged us more for another room. when my husband and i went to take a shower there was a huge roach on the shower curtain. we brought it to the […] front and the guy said all they would do is send out maintence. when we asked about compensation we were told to go somewhere else. the place looks decent but they are incredibly rude and i would never advise anyone to stay there. Read moreGenuine Hotels.com guest review
"full smoke smell"
Room is full of smoke smell and not clean. Its far away from disneyland.Genuine Expedia guest review
The front of the hotel looks ok. until they tell you your room is in the back. Felt unsafe, dark, not somewhere I was going to let my family get out of the car. Left the family in car while i did a walk through in the room. GROSS! stale smell, mold in the bathroom along with (2) of world largest cockroaches. Abort!Genuine Expedia guest review
"Ok for just a place to sleep"
The first night they put us in a smoking room when we asked for non-smoking:-( I was ready to turn around and leave the room was horrible!! There was paint cracking everywhere!!! The bathroom door wouldn't close! Then they moved us to our non-smoking room for three nights! The difference was day and night! Although there was still cracking paint everywhere! […] They put us right next to the maids facility! And starting about seven or 8 o'clock about every 2 to 3 minutes you heard a door slam!!! Overall the facility needs a lot of upkeep-maintenance!! The pool was very dirty! And you had to pay for ice! I'm sorry but that's ridiculous!!! Read moreGenuine Hotels.com guest review
"In need of refurbishing"
OK for one night stay while traveling but the entire hotel needs updating and a make over.Genuine Hotels.com guest review
Never wifi works...Genuine Hotels.com guest review
"nice little spot"
I enjoyed my stay at the valley inn. It was quiet pleasant and the staff wasn't bothersome.Genuine Hotels.com guest review
Exterior Improvements are underway and were ongoing daily - shows they want to improve the facilities. Good deal and location for the price these days. Needs an elevator for public use. None was offered although we suspect there must be one for maintenance and hopefully for the handicapped. There was a room next door that had very loud chidren playing […] and screaming. The staff did respond to our requests to try and quiet them. It didn't last past 10pm. There was security on the weekend and seeing him walking the grounds was comforting. Overall it suited our needs, Read moreGenuine Hotels.com guest review
"Only real hotel available in north valley"
Quick and affordable. The cost is less than $80 per day.Genuine Expedia guest review
"Cheap Prices Equals Cheap Hotel"
Hotel could really use some work all around. Hallway was dirty , stained carpets and old. Our bathroom door wouldn't even close properly with several holes on walls where towels were and just poor maintenance. Breakfast was served from 7-9am , which would of been nice of the receptionist to let us know. They do have signs near the breakfast area stating […] the times, yet when you check in they are no where near. I along with several other guest were shocked that there was no breakfast once we came down around 9:30 since we had no idea . Yet, i was really glad to see that one of the ladies there would take out some bread of cereal from the back to give to some of the guests. Im pretty sure they have this issue often, as there were about 7 or 8 people who had no idea breakfast was over at 9. I think that for a few more dollars you can def get a better hotel, I think that maybe some remodeling and better service would def improve this place. Overall I got for what i paid for. Read moreGenuine Hotels.com guest review
"best place to stop for your first night."
This is an older hotel, with larger, more comfortable rooms, Due to its location. It is a convenient place right off I-=5 and 405 if you are going to LA from up North. There are out dated stuff about it but the management and staff make up for the minor issues with good hospitality and keeping the place clean.Genuine Hotels.com guest review
"It was relaxation to the max. The price was great."
It went so good. Breakfast was delicious. The sheets clean.Genuine Expedia guest review
"Valley Inn close to everything I need"
I stay every 6 months or so when I visit family. The staff is courteous and polite. The hotel is a bit run down, but is in much better shape than hotels off Roxford in Sylmar. An OK breakfast and close to shops and freeways. They remodeled the front desk and were doing exterior repairs during my stay, so the management is keeping up with things. Always […] a pleasant stay. Read moreGenuine Hotels.com guest review
Very old and filthy hotel! The surrounding neighborhood felt unsafe and unwelcoming. Went to look at UCLA for my son. The drive was long and traffic horrendous! Thank goodness this was only a place to sleep for the night! NEVER AGAIN!!Genuine Hotels.com guest review
Service to stay to food was very good, overall excellentGenuine Expedia guest review
very low clean quality and bad neighborhood lots of crazy people this place is not the family trip!!!Genuine Hotels.com guest review
"Wouldn't stay there again."
Common areas were very dirty. Room was acceptably clean. Check-in help polite, friendly and helpful. Check-out help not so much. Old style television.Genuine Hotels.com guest review
"Get what you pay for."
Not really into writing reviews but this place is affordable and so everything that comes with it is moderate or standard. If you got a few extra bucks to stay somewhere else then go for it. No central air conditioning that didn't help. A couple weirdo creeps walking around wasn't to comforting. Balconies were nice especially if you get a room on the […] 2nd floor. Read moreGenuine Hotels.com guest review
"nice and clean was convenient location"
Great place to stay. We decided to extend our stay. The staff was courteousGenuine Expedia guest review
The room was a turn off. Did not use the bed sheets. It felt like something was crawling and felt itchy. Did not want to touch anything in the room. Has a bad smell. We slept no blankets which I prefer than using their who knows what's underneath the sheets.Genuine Expedia guest review
The hotel staff were nice at least to us...Old run down hotel but the breakfast was really good We paid really low value definitely got what we paid forGenuine Expedia guest review
"o.k cheap spot"
Best bang 4 your buck in the ValleyGenuine Hotels.com guest review
Pool was not working, TV was broken in room, roaches in the bathroom and the front desk clerk told me to deal with it or he would move me to another room. They kept $15.00 refund charge and offered no help to remedy situation. Worst experience ever,.. I travel allot and this was a bad experience.Genuine Expedia guest review
"One time stay"
The hotel room sliding door did not seal all of the way. Notify staff but did not seem that concern. Also at 300 pm had to ask for the room to be clean. Breakfast was ok staff there was helpful.Genuine Expedia guest review
PLACE IS DIRTY AND POIR SERVUCE WHEN WE CHECKED INGenuine Hotels.com guest review
"I got what I paid for"
Clean serviceable room for the price. Close to amenitiesGenuine Expedia guest review
"FOR WHAT IT IS!"
Honestly people you must understand one thing, this place is a motel... Okay... A Motel..... And for it's rating of what category motel it is, I'd honestly have to say it was the best, of the worst rooms lol I've ever had. Surprising clean, room was nice and spacious, bed was clean, what else did I need? One thing I've got to truely say impressed me […] was the breakfast they had for everyone! UNREAL! Hard billed eggs, Do it yourself waffles! HUGE ONES! And a a bunch of other stuff it made me laugh I couldn't believe it. If I had to choose a place like this it would without a doubt be here again. Oh and it was nice to see the police drive through the parking lot a few times. Read moreGenuine Hotels.com guest review
It was comfortable and relaxing.Genuine Hotels.com guest review
the furniture is antique, but terrible tub... no elevatorGenuine Hotels.com guest review
For the Price & Location it's worth checking out .Genuine Hotels.com guest review
"don't book this place"
Filthy rundown, dirty cold pool, rude employees. Believe me if you book here you will want to leave when you get there. AVOID THIS DUMP!Genuine Hotels.com guest review
"WORST PLACE EVER"
Run Down and Nasty We arrived the first room floor was dirty and smelled nasty. The sliding glass door didn't lock or closed and the room was on the first floor. Safety is an issue. Then they moved our room to the second floor. That rooms door did close and lock to the patio, room smelled better and looked cleaner but the adjacent room door didn't […] closed. When I spoke with the front desk they stated they will call (@ 2am) to the other room and will ask them not to go to our room. Maintance ended up coming but just used old door nob pieces to srew into the door to prevent form opening and closing. We will NEVER EVER go there again AND WILL NEVER RECOMMAND THIS PLACE Read moreGenuine Expedia guest review
It's a quite placed and is close by universal studios. If you planning on to visit universal studios valley inn is the hotel you want to stay.Genuine Hotels.com guest review
I GOT A NON-SMOKE ROOM AND ALL YOU CAN SMELL IS SMOKE UPON ENTERING THE ROOM. THERE WERE STAINS ALL OVER AND IT WAS NOT CLEAN.Genuine Hotels.com guest review
good price- good wafles in the morningGenuine Hotels.com guest review
"if you love cheap stays then this is for you"
this is a great place to stay if you are used to cheap rooms. if you'll be staying one night and like wearing your shoes. one thing I did like was that it didn't smell bad. you get what you pay for. rust, chipping paint, dirty carpet, damaged walls and all the usual. the shower drains show, my towel smelled like urine, the bed seemed clean enough. my […] first impression was that some of the reviews were right. cheap, but not the worst I've stayed in. and they have hair shampoo which some of you know is a good thing. the room I got also had a hair dryer and iron in the room. I can't remember a microwave but they did have a mini fridge from the same 60's and it wasn't plugged in. TV is from the 90's and had two odd color spots, channels were OK, nothing special of course parking is gated, there are cameras everywhere and they have security so you feel well guarded. the lobby isn't to bad. breakfast was cereal, waffles, little muffins, mini danish and beagles. and the usual coffee, tea, orange and cranberry juice. don't expect too much and you won't be disappointed Read moreGenuine Hotels.com guest review
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