Nasty dirty place gross!Genuine Hotels.com guest review
"boogers smeared on walls"
That should say it all. Truly the worst place ive ever stayed. Never again. Spend 20 more somewhere else.Genuine Hotels.com guest review
"Not bad, but not good either."
My husband and I spent only a short time at the hotel. At first impression, the hotel was being face lifted (as it should be) so the appearance was NOT good by any means. The floor was torn up and being replaced. ..and the carpet, which had not yet been taken up was gross to say the least, stained all up and down the hallway. The rooms, although designated […] Non smoking, smelled as if they used to be smoking rooms once upon a time ago. The breakfast situation was less than mediocre, however, the waffles were enjoyable after battling a heard of hungry people to get use of the TWO waffle irons they had available for use. Supply and demand for food, was definitely and issue. Our room, was the cleanest of all, thankfully. No complaints other than the fridge we were promised from the website was Un plugged...and since that takes a couple of hours to cool, it was useless to us. We were forced to use the ice machine, which was NOT FREE. All in all, we will probably not stay again unless it is the only option. Read moreGenuine Hotels.com guest review
"Wake up early no breakfeast"
Never heard a place to start breakfeast so late. 7 am.Genuine Hotels.com guest review
"Poorly maintained , tired motel"
Lobby is currently being remodeled. Inside courtyard and pool area are nice. My room itself was awful. It smelled of smoke. The air conditioner barely worked. Outdated television...peeling paint...nail holes in the wall...worn out bed, etc. Strict regulations on visitors. Hmm...wonder what kind of business they are trying to deter in this place? This […] motel has changed hands many times over the years. You can still see the remnants of the old Best Western signs on the doors. Needs complete remodel from ground up. Read moreGenuine Hotels.com guest review
The room was clean and comfortable with everything I needed. Renovations were taking place in the lobby so I expect it will look good soon. The breakfast was huge. The hallway looked like a third world country but I was pleasantly surprised once I entered the room. Small parking spaces made it hard to get in and out of the car. I will use them again […] if in the area. Read moreGenuine Hotels.com guest review
"Okay hotel, but probably won't stay there again."
We stayed there while we were in CA visiting Six Flags. We had two rooms since we had 7 people with us. They didn't give us a connecting room and the two rooms we had were very dated. The door squeaked real loud in one room and the whole floor creaked in the other. The carpet was very old and very, very thin. They are remodeling the lobby, as all the […] furniture was in the middle of the room chained together. The whole feeling of the hotel was very run down and dingy. Each room had a huge balcony with sliding door and very thin glass. It sits on a very busy road, and all we heard all night long were the sirens going down the street. It was so loud. It was also the first hotel that I had been to that had plexiglass around the desk to check in. Made me a little scared for me and my family to stay there. I don't think that I will stay there again if traveling through. Read moreGenuine Hotels.com guest review
"Don't stay there"
Horrible. They are in the middle of construction. Very noisy. Also my T.V. didn't work and the desk said they would send someone to fix it, but never did.Genuine Hotels.com guest review
"Once renovated, will be good value for money"
We had checked out of another hotel that was really a nightmare, so even though this hotel was a 2 star, it seemed nice. Very friendly front desk staff. However, the website states "hot buffet breakfast" and "pool". We arrived to a lobby completely under construction / renovation. There was only cold cereal and fruit for breakfast. The pool was closed. […] Neither website (Hotels or The Valley Inn) listed these changes at time of check in. We did see one roach in the room, but having checked out of a FILTHY hotel earlier and just wanting some sleep, we killed it and got over it. Didn't see any more during our 2 night stay. We used the microwave in a small food nook (vending machines, tables and microwave) to make dinner but noticed the room was really dirty - tables, chairs and carpeted floors hadn't been cleaned. The hotel room itself was clean and spacious...but low marks for the cockroach, general state of construction, unclean common areas and lack of updated information about the state of the motel. Read moreGenuine Hotels.com guest review
For the price point, this hotel was fine. The room was big. When I travel, I don't expect swank - a little room damage is pretty common at this price. The main thing I want is a clean place to sleep for the night and not worry about drug dealers in the parking lot. I've seen a lot worse hotels at this price. Security was good, front desk was polite […] . Read moreGenuine Hotels.com guest review
"Too good to be true"
The hotel looks VERY pretty on the picture, but in reality is not even close to what you get. I would like all these hotels to take a real picture of what you get and current state of the rooms we are getting so we can decide if we would like to pay a little extra for better service and cleaner accommodation than leave with a sour face the next mor […] ning. Read moreGenuine Hotels.com guest review
customer service was horrible.I would never stay here again.Genuine Hotels.com guest review
All in all the room stinksGenuine Hotels.com guest review
The area this place is in was much sketchier than I had imagined. While I waited to check in a woman was disputing a double charge, strike 1. I was given a room that was getting the carpet cleaned, reassigned to a room in a side building which was definitely more rundown than the first room, strike 2. Two hours after checking in, two men tried to enter […] my room, strike 3. Thankfully I had put the chain on the door. After that I decided to check out. The man behind the desk tried making me feel like I was a hysterical female overreaction and told me there were absolutely no refunds. Read moreGenuine Hotels.com guest review
It would have been nice to be informed that the lobby was under construction before booking. Knew probable issues when front desk was behind safety glass and grunted responses to questions. Paint peeling in room, A/C took forever to cool room. Probably will not stay there again.Genuine Hotels.com guest review
Terrible sevice hotel is falling apart my door knob kept coming off couldn't take a shower did not work sink was clogged and when i tried to call front desk they did not answer. Do not stay at this hotelGenuine Hotels.com guest review
Staff was very courteous and attended all our needsGenuine Hotels.com guest review
Not a bad stay for a place to crash. I was upset initially because we were given a key to a room that was occupied, and wondered about the safety of my possessions should it happen to someone else and the key given was to my room. Howevery it was quickly fixed and the rest of the stay was good.Genuine Hotels.com guest review
"What do you really expect?"
Meh. It is what it is. Cheap digs in the SFV, comfortable enough room. The staff doesn't really care about you: Don't expect any frills. And bring your own toilet paper, theirs is disgraceful. There were a few gnats flying around in my room but I adopted them as pets so it was all good. Don't use their internet to do anything but browse the web or you'll […] get booted. Read moreGenuine Hotels.com guest review
"slept like a baby"
hotel is a dump but great location and slept great, had my continental breakfast and enjoyed the great pool......Genuine Hotels.com guest review
We got locked out of our room twice. Then it took the guy in the front 30mins to open the door.Genuine Hotels.com guest review
Overall the stay was Pretty Comfy, thee room was Pretty big compared too there hotels at that same price , the city was Nice , alot of resturants . I liked that it was A private Property , u needed a key too get into the Parking lot . Thee Patio was Very nice too,. Ill consider staying there my nxt trip too LA.Genuine Hotels.com guest review
"Pretty good for the price"
If you are the kind of person that will get angry about chipping paint and rusty bathroom fixtures, then this place isn't for you. But if you can go with the flow and just need a comfortable place to sleep between vacation activities, then this IS the place for you. The rooms could definitely stand to be updated, but it was a really comfy bed, great […] complimentary breakfast, and right in the middle of all of our destinations. They even let us check in early. Overall, we thought it was pretty good. Can't beat the price for Southern Cali. Read moreGenuine Hotels.com guest review
The Valley Inn was ok for the price. Not a place I would stay for more than a night. The hallway needs spruced up as it looks like a bit of a dungeon. The rooms are better, though the AC leaves a little to be desired. We also had a very very large beetle get into the room that was scary. As I said, ok for the price, which was the least expensive op […] tion. Read moreGenuine Hotels.com guest review
"Is what it is"
Stayed here for a night.. price is good, area is full of homeless.. Pool is nice and big, but didn't go in. My room sheets were clean, but the carpet/chairs were dirty and stained. The balcony and view was relaxing.. Overall it was good. The following day I was doing work in the Snack room and one of the workers there was very rude to me and made me […] leave. Read moreGenuine Hotels.com guest review
"Don't count on the WiFi"
While the Valley Inn is far from new, it was in satisfactory condition in virtually all areas, save one. The hallways were tired and a lttle dingy, the room far less so. It was clean and comfortable. The free breakfast was 2 cuts above the usual offerings of prepackaged stale Danish; V_I offered fresh fruit, hardboiled eggs, 2 waffle machines, and […] more. But the failure was a big one to me: the WiFi offered was a disaster. First, they regard anyone using more then 99 bytes as a "downloader" and cut them off. I got that while looking at my mail queue. I howled & got it re-enabled, the first time. Then later, while I was trying to work to prepare for the next day's event, the system went down hotel-wide, only the [daytime] manager can restart it. And he does not arrive until 7 AM. And even then, it went down two more times before I checked out. In summary, a OK hotel, but if you need WiFi, visit MacDonalds. Read moreGenuine Hotels.com guest review
"For the price"
The place is good for the money and the pool ok and u get breakfastGenuine Hotels.com guest review
It was a nice hotel. I was very impressed. However the bed sheets and towels were dirty. Did not like that at all but I would stay again.Genuine Hotels.com guest review
The overall condition of this room was really great except for the fact that my "non smoking" room smelled like cigarretes. As soon as i notified the cleaning staff, they quickly brought me an air freshener.Genuine Hotels.com guest review
This hotel posted some good pictures of their hotel. Their prices were cheap. I stayed for the weekend and this place was ugly. The receptionist desk had a glass window and a small vent to speak to the clerk. THAT should of been a red flag. Why do they need a window? Then the place smelled dingy, lights were flickering throughout the entire second floor. […] Carpets were stained and dirty. My room wasn't cleaned so I went down to complain and they gave me a different room. I asked for a non smoking room and they did, but the entire second floor smelled like cigarettes. Even my non smoking room. There's only one lock on your door, you have to renew your key card because they expire. Why in the heck do they expire?! This was a hole in the wall hotel that I would never ever stay in. That's what I get for being cheap. I recommend no one staying here. Read moreGenuine Hotels.com guest review
The guy checking us in was very slow, hotel and rooms are not the cleanest, the rooms did have fridges though and their breakfast is was goodGenuine Hotels.com guest review
The hallways smell like a dirty convalescent home. The front door to hotel needs repair and the foreigners behind the counter are less than friendly. The patio porch they boast about in adds was covered with 20 cig butts. NastyGenuine Hotels.com guest review
First room they gave me was un-made so I had to be switched to another.Genuine Expedia guest review
"Could be ok if they remodeled and hired people tha"
Arrived. Was ignored for about 10 mins while the guy behind the glass talked on the phone. Checked in with pretty much no words from the desk person. Went to my room, it was occupied by another person. Went back to desk, no apology. Was given another room, one key didn't work. Went into room, was very run down. Hallway smelled like a gas station restroom. […] Sliding glass door hardly moved. Glad was too small for the door so there was a gap. People in room above kept opening and closing the slider. Could here it like it was in my room. Got up and went to breakfast next morning. That could have been worse. Went out and when I got back to my room, my key did not work. Went to desk to get in line behind 4...yes 4 other people whose keys stopped working. Different desk person. Did not even speak. Just gave me a dirty look, redid the key and gave it back. Went to my room, changed to use the pool. Got to the pool but didn't get in. Pool was dirty. Lots of leaves, sticks and debris floating and on the bottom of the pool. Best thing I can say is that the soap worked. Read moreGenuine Expedia guest review
"Best part is the price of the room."
Hotel is not well maintained in the common areas. Carpet in desperate need of cleaning. Vending machine not working properly. The room itself was fair. Window air conditioner hidden behind an enormous heavy drape so it was hard to get air circulation in the room. Not great.Genuine Hotels.com guest review
"Needs A Bulldozer Facelift"
Here's a tip. When looking at Expedia reviews pay close attention to the percent that would recommend the hotel. I travel a lot and almost always book through Expedia. My experience is that this number is the best indicator of what you can expect. If that number falls below 80%, chances are good that it's going to be a bad experience. As was the case […] for the Valley Inn. The photos posted here are very deceptive and do not show the run down condition of this hotel. Here are the facts from my stay: 1) Unlike Photo #6 which shows that reception area as being open and welcoming, the desk is encaged in what looks like bullet proof Plexiglas. This should give you a clue to neighborhood. 2) The carpets EVERYWHERE are badly stained and filthy. 3) Paint is peeling from the doors, baseboards, ceiling, just about everywhere. 4) The headboards in my "nonsmoking" room had the distinct smell of decades of impregnated smoke and dust (really foul). 5) My "patio" opened to a parking lot and had absolutely no landscaping as per their photos. It also had a flimsy lock and the room entry door had no deadbolt. 6) The curtain had cigarette burn holes in it and people could see from the parking lot into my room. 7) Probably the most disgusting thing about my room was the sitting chair. The fabric was shredded and the stuffing falling out. It should have been replaced long ago and just screamed that the owners really don't care about the comfort of their guests. Read moreGenuine Expedia guest review
"Don't stay here!"
Disgusting. Rusty bathroom, super short shower nozzle, smells of urine everywhere. Go to an extended stay or super 8 for the same price.Genuine Hotels.com guest review
"Wow not what I expected...."
The location was very questionable - when you are dealing with a person behind a bullet proof glass at the check in counter. Security seemed to be an issue too regarding sliding glass door needed some repairs at the lock and the main door next to the hallway didn't have a retainer chain. The carpet in the room needs to be shampooed and the breakfast […] was less then expected. Regarding the room cost next time I will pay a little more for a better quality of room...Overall disappointing! Read moreGenuine Hotels.com guest review
I had a good night sleepGenuine Hotels.com guest review
Did the job. It's not the best, not the worst I've stayed in. The chair sagged, the bed sagged, but they tried to be as clean as they could be. Kid found a spider in the bathroom. Cops visited with cars briefly. I get the feeling people were sneaking other people in to rooms to sleep (seemed to be an awful lot of cars at nite!)Genuine Hotels.com guest review
"Nice I have been there twice and I like it."
I like to view to the pool from the balcony and the free breakfast plus the rooms are big.Genuine Expedia guest review
"Not worth it"
Room had dirty towels n the curtains were just nasty. Pool was clean that is about the only positive. I would not stay there again not even for freeGenuine Hotels.com guest review
"Unexciting, but adequate"
The facility exterior has a slightly run-down appearance up close, but the staff I interacted with was friendly and helpful. It has a secure, gated parking lot, accessed by room key. The room interior again looked well-used, but not dirty or unkempt. My only problem was that the room was very warm when I arrived around 11:30pm -- the A/C was running, […] but was located in the courtyard-view windows next to the sliding doors, and was covered by the drapes. There was a cutout intended to fit over the A/C and let it work, but most of the cool air was still being trapped behind the drapes. Opening the drapes fixed that, so it wasn't a serious problem. Read moreGenuine Hotels.com guest review
"Easy access and clean"
This property is an older facility with the rooms kept clean and functional. Our three rooms were next to each other allowing us to gather easily.Genuine Expedia guest review
"will not stay again"
our stay was ok, but will not stay there again. Their beds are so bad that one can not get a gud night sleep after long a trip bcoz their beds sink in the middle. they gave us another room when we told them. but if u r spending that kind of money or renting rooms out to make money, one must have gud beds. breakfast was gud, about the only thing we found […] good their on our stay. WIL NOT GO BACK TO THAT HOTEL. THE RANGE THEY CHARGE A NITE SHOULD HAVE GUD BEDS N SET UP. Read moreGenuine Hotels.com guest review
The room was beautiful in size, the cold water in the rooms needs to be improved, but the only thing that really bother is having to kick in the door to the room because it kept getting stuck even after we change the door key at the front deskGenuine Hotels.com guest review
"served its purpose!"
Needed a room for the night last minute. No complaintsGenuine Hotels.com guest review
The hotel was very dirty room and comun areas, in the room the carpet was terrible, in general very dirty, smealls very bad. I do not recommended it at allGenuine Hotels.com guest review
We stayed here while working in the area and it was a great experience. Hotel staff were very pleasant and accommodating. The room was nice and clean and the bed was very comfortable. Will definitely continue to stay here for future travelers.Genuine Hotels.com guest review
This was a horrible hotel!!! - the pictures on the intranet are a lie and very misleading the walls were peeling and holes in the ceiling- the carpet was disgusting. When we arrived everything was unplugged: the clock, lights, fridge, the sheers behind the curtains were 3 feet to short and the TV did not work so they finally sent a maintenance man at […] 10:00 PM to fix it - after an hour and putting a new TV in the room it still did not work so they moved us to a new room. The next morning I took a shower in the chipped and disgusting bathtub and it filled up like a bath - it never drained so no one else could take a shower - had to have the maintenance man come out again. My advise is to never stay at this hotel!!! Read moreGenuine Hotels.com guest review
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