Hotel is nice. Service sucked. Don't trust them. First they said the room was already paid for then they refused cash and did not honor my res. But charged me anyway for two rooms I never stayed in. They admitted it was there fault but they didn't have to make it right! So instead I has to pay for a total of 4 rooms! In Seattle because they don't have […] to make it right when they mess up! Don't trust them! Read moreGenuine Hotels.com guest review
Overall experience is great but blankets could have been a little more thicker being such a cold city.Genuine Hotels.com guest review
My first room was freezing cold and there was no way to warm it up. I asked to switch to a different room for the second night which was better but I didn't feel happy with the cleanliness of the linens and room in general.Genuine Hotels.com guest review
Overall adequate. There were some problems though. One of the front-desk persons on 12-6 was rude and inefficient. I heard other patrons complain about him the next day as well. The TV remote didn't work 12-6. Maintenance was great and tried to fix. It was fixed the next day. Horrible no sleep on 12-7/8 as several people were outside the back windows […] talking and hooting until all hours, then the garbage trucks came at 4. Asst. Mgr listened well to issues and kudos and was very appropriate. will likely pick another Best Western next time. Read moreGenuine Hotels.com guest review
Great Stay and location!Genuine Hotels.com guest review
"Dirty, rude and deceptive!"
The picture of the hotel on Hotels.com was of another Best Western in the same area. The Cleanliness/condition of this hotel was terrible. I looked like an old Motel the Best Western took over and never put any money into renovating. The evening before my stay I phoned to verify my reservation. The clerk on duty was incredibly rude and unprofessional. […] Upon arrival on the 6th the same individual was on duty and on the phone with another customer. I overheard his conversation and he again was unprofessional and inappropriate to the client on the phone. Read moreGenuine Hotels.com guest review
This hotel is in a good location: 10 min away from Space Needle, 5 min from Whole Foods and Walgreens. The service was good. The neighborhood is overall fine but since I'm a light sleeper I could still hear the traffic outside.Genuine Hotels.com guest review
The hotel was not particularly comfortable. Not enough blankets. The property is dated and very basic accommodations. They charged me $12 on my credit card for something, I don't have any idea what and will dispute the charge through my credit card company.Genuine Hotels.com guest review
Nice hotel for the money. Close to City Center. Short walk to Pike Market. On a busy street was the only issue.Genuine Hotels.com guest review
Continental breakfast was good, and the beds where very comfortable. We also used the hot tub which was nice as well.Genuine Hotels.com guest review
"Great hotel for the price, good neighborhood & des"
Nice hotel, I like the neighborhood; great park, restaurants and access to interesting places..Genuine Hotels.com guest review
"Great staff okay room"
Great staff, helpful and knowledgeable about the neighborhood. Super close to downtown and other places of interest. No thermostat in the room and outlets were hard to find.Genuine Hotels.com guest review
"One great night"
LOVED the 24 hr hot tub and breakfast. Room was very comfortable. Great distance from all downtown attractions.Genuine Hotels.com guest review
Great location...very convenient to city activitiesGenuine Hotels.com guest review
"Nice no frills stay"
Nice hotel for the price. The bathrooms are tiny and the ac unit is super loud, but the room was clean and comfortable. They have a really nice complimentary breakfast and the front desk staff were very friendly. If you're looking for a no frills place to lay your head, I recommend it.Genuine Hotels.com guest review
"I'll probably stay there again"
Nice room. close to points of interest. Not a fan of the continental breakfast--eggs, but no sausage or bacon.Genuine Hotels.com guest review
This is a great location! - located in walking distance of the Seattle Center area & Space Needle! It was a very clean room. The mattress was sagging somewhat toward the center, but tolerable for the lower price in such a great location! My husband & I did not like the 3-way pumps of lotion, soap, and shampoo! Everyone's dirty hands pushed on the same […] rubber dispenser! Yuck! We would rather the hotel have included 10 cent bars of soap,and small dosposable sanitary shampoo bottles! It probably only saves the hotel a $100 or so to dispense in bulk from the bacterial rubber dispensers! Overall though, the hotel was great for the price!:-) Read moreGenuine Hotels.com guest review
Enjoyed stay. Convenient. Staff helpful for finding restaurants or giving directions. If driving, lots of road construction which may slow your movement through the area. Ferry service fun,convenient and not expensive. Watch out for signal lights being in center overhead then suddenly on side of street.Crosswalks,pedestrians have right of way.They will […] let you know if your are wrong. Read moreGenuine Hotels.com guest review
Breakfast was not very good and did not have much choicesGenuine Hotels.com guest review
No complaints from us... the staff were very friendly and helpful.Genuine Hotels.com guest review
Would have liked coffee at 0600,but it was being setup for breakfast and unavailable.Genuine Hotels.com guest review
"Be prepared for horrible sevice"
The gentleman at the front desk had the worst attitude. Probably the worst service we have had in awhile. Justin clearly doesn't value his job and hates work w people and made that clear.Genuine Hotels.com guest review
"One Night Stay for Event at WAMU Theater"
We had a great night there. Front Desk associate was very helpful and he tried to always help as much as possible. Parking wasn't too bad just had to park in a alley behind the hotel. Best bang for your buck!Genuine Hotels.com guest review
"My recent stay"
I chose Best Western because I had a short time span between working shifts in the city. The hotel staff were very nice and the bed and pillows were very comfortable. My only complaint is the 10.00 parking fee. I think a hotel guest should not have to pay to park on top of the hotel rate.Genuine Hotels.com guest review
Very peaceful and welcoming.Genuine Hotels.com guest review
"Location is the only redeeming quality"
The location was this hotel's only redeeming quality. For that, it was great. A five minute walk to the Space Needle, EMP museum and Chihuly and a fifteen minute walk to Pike Place Market. But other than that, the hotel was not good. You cannot check in until 4 p.m., despite the fact that check out is at 11 a.m. It takes them 5 hours to clean the rooms? […] They say that if a room is ready they will let you in, but none were even ready until 3:15. This wouldn't even be so bad if the Assistant Manager, Josh, was nice about it or had any idea what service meant. Instead, he had a smarmy attitude about the whole situation and basically said he couldn't care less if we decided not to stay at his hotel. The rooms were only mostly clean, even after 5 hours. The noise at night made it very hard to sleep. The walls and ceilings are paper thin (and we were next to a storage/maids' closet), as well as the sirens that sound all through the night. Had this hotel been super cheap, again, I'd understand. But it was comparable to a lot of other hotels in the Seattle area, which seemed nicer. If you are going to be in your room as little as possible, are a heavy sleeper and want a good location, then this hotel would be fine. Otherwise, pass. Read moreGenuine Hotels.com guest review
Spent most of our time on the go seeing the sights of Seattle, but the room was comfortable, staff was friendly and the breakfast was more than expected!Genuine Hotels.com guest review
Roomy,very clean, good bed. Parking easy and convenient. The breakfast was awfully "white"; bread, muffins, bagels, little cinnamon rolls, cereal. Even a bran muffin would have been appreciated.Genuine Hotels.com guest review
"Over and above"
We were extremely pleased with this hotel. The staff, in particular, David, was excellent. The breakfast was great and the location very good for all the tourist sites. Would highly recommend this hotel for any and all.Genuine Hotels.com guest review
They held our luggage to make things easier and waiting area top notch!Genuine Hotels.com guest review
"Nice, clean spot to lay your head at night"
If you are not planning to hang around your hotel ALL day long while in Seattle, then this is a great place to stay to rest up for the night. Clean and simple room. Adequate pillows and bedding (although the bed was a little too soft for my preference); we never ceased to have a good nights sleep. Also, there is adequate parking (a $10 + tax per day […] fee) and breakfast was great for on the go travelers. But for us, the biggest plus was the location, especially if you enjoy walking! Less than 1mile to Pikes Place and the Space Needle and museums. There is also a Whole Foods and other good eateries nearby. Overall, we were very pleased with the stay for the price we paid. Would stay here again! Read moreGenuine Hotels.com guest review
front desk should be well versed about transportation in and out of seattle,they should serve as a tour guide that could give us info about the places to go around downtown or nearby casinoGenuine Hotels.com guest review
This hotel is perfectly located. Although it wasn't too up to date, the service was great and they had a really good continental breakfast, including a Belgium waffle maker!Genuine Hotels.com guest review
The hotel was a perfect place to stay without breaking the bank! We were able to walk to everything we wanted to see, and we basically saw everything!! There is even a hot yoga studio across the street if you want to try something new. I would definitely consider staying here on my next trip to Seattle.Genuine Hotels.com guest review
"Mediocre at best"
Lost power in the room when i tried to use the microwave at the same time as the television.Genuine Hotels.com guest review
The hotel was like any other Best Western but it was the staff at this one that really made my stay comfortable and relaxing. Great personalities and it felt like they knew what you needed before you even asked for it. Will definitely stay here again!Genuine Hotels.com guest review
The price was best around for downtown. Good customer device and clean hotel. Comfortable beds. The breakfast was delicious!Genuine Hotels.com guest review
The hotel itself was clean and well kept. The breakfast was great and the staff in the breakfast room were awesome. Basically our only complaint would be the check-in time at 4 pm. We were on a cruise ship so by the time we disembarked got our rental car it was a little before 11 am. We knew the check-in time was quarenteed for 4 pm but decided to head […] that way anyway to see if it was possible to get in early. No way we did the paperwork were told we could call later to see if it was ready which we did around 2:30 and were told it wasn't ready. We headed back around 3:30 nope still not ready so we waited outside. Went in a a few minutes before 4 pm to find a line at the counter and only one person handling the check-ins. We go into our room at 4:25. Other than that the stay was nice. Read moreGenuine Hotels.com guest review
"would come back because of location."
For our quick visit to Seattle, this best western fit the bill well. The location was great for us, ideal walking distance to attractions, the price we paid was fair, room needed a bit of an update, but was clean. Staff were accommodating and helpful. Would stay here again.Genuine Hotels.com guest review
"Economical Hotel but Lacking in the Breakfast Area"
The hotel was okay, the room was relative small but the bed was clean and comfortable. I wouldn't recommend being out after 11:00 P.M walking the streets. The breakfast, which had "eggs" as pointed out at the front desk when checking in, didn't have any breakfast meat or hash-browns and while they had waffles, they only option was syrup. Finding a place […] to put down a breakfast plate while getting breakfast together proved difficult. Read moreGenuine Expedia guest review
Not the easiest walking location but not bad and the hotel was pretty goodGenuine Expedia guest review
"Hotel worth staying for a night or twp"
I was greeted by a polite reception. I booked a queen bed and given 2 double bed. Reason given was that booking via 3rd party websites does not guarantee a room request. Is This true?Genuine Hotels.com guest review
"Conveniently located, great value."
Great staff! Really accommodating and helpful with directions and restaurants. Nice rooms and breakfast.Genuine Expedia guest review
"Great hotel for the price near Downtown Seattle"
The hotel staff was friendly and worked with me to get checked into my room early after getting off the cruise ship. The rooms were clean and spacious with a comfortable bed. The morning breakfast was beyond my expectations of fruit and pastries - hard boiled eggs, cottage cheese, make your own waffles, warm oatmeal, etc....Genuine Expedia guest review
"Comfy hotel. Great value."
Stayed here for a convention we attended downtown. The half mile walk to the convention center wasn't too bad unless it was rainy or drizzly. In those cases, a Lyft or Uber ride was only about $4-$5 for both my husband and myself. The daily breakfast was pretty good, I just wish they'd had eggs more than one out of five mornings we were there. Overall […] it was a nice selection, though. There are several great restaurants in the area. Hurricane Cafe right across the alley was amazing and had great drinks in addition to their great food. We also ordered pizza and it was nice to have the fridge and microwave in our room for leftovers. Read moreGenuine Expedia guest review
"Good Location, A Bit Dated, But Worked For Us"
The front desk staff allowed us to check in early, which was great because our toddler was ready for a nap at 3PM that day. Location is really good and closer enough to Space needle (and monorail) to walk. Facilities are a bit dated, but I think all in all it was well worth the price to stay here.Genuine Expedia guest review
"Very unhelpful staff"
Called to check in early and they told us the room would be ready. When we arrived they said the room was not ready. They didn't offer to call when it would be and had to wait an additional 5 hours. Then they gave us the wrong room when it was ready. Would not recommend staying here.Genuine Hotels.com guest review
"Comfy Hotel close to Downtown Seattle"
While the room was nice... The air conditioning was not working. The staff at the front desk was rude at best ... If you are looking for a nice bed, this hotel is it. If you are looking for decent location... this is it.... If you are looking for any positive customer service - STAY AWAYGenuine Expedia guest review
"Hotel in Mid-town"
Walk downtown to eat. Very near the city center and the waterfront.Genuine Expedia guest review
"Cheap and Cheerful?"
This place is close to where I go for my sales call so I chose it online. I really like it! Sure the building is older and it's a bit of a walk to food/etc. but the staff more than make up for it. I also like the eco-friendly style that isn't just green-washing you see in some hotels. And for my line of work, the place has excellent wifi! Kinda crucial […] for me. Wifi and free breakfasts? I'll be back... Read moreGenuine Expedia guest review
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