"A much need time of rest and relaxation"
We stayed new years eve and there was the annual party. Party hats and noise makers for the guests and at karaoke and a DJ. Specials on the restaurant and a free breakfast buffet. My daughters favorite part was the ball drop. At 8:30pm the kids got a special surprise when the staff threw balls from the second floor over the pool area and every kid got […] a beach ball. Best New Years Ever with a four year old. Read moreGenuine Hotels.com guest review
"Our stay was pleasant for family & our pet"
This is always our hotel choice when visiting Dubuque. The rooms are great, and the pool area is awesome. We will be back to this Best Western on our next visit to this area.Genuine Hotels.com guest review
The only problem we had was that I'd gotten the better room rate because we reserved 2 rooms and then my granddaughter became ill and couldn't go. We called the hotel on 12/26 and ask them to please give the room to someone else that looked like they needed a little lift. They gave it to a woman and her children from Arizona. We were glad to help someone […] out. I wish I could remember the name of the woman who my husband talked to because she was great. Read moreGenuine Expedia guest review
"Noisy by pool area"
Avoid staying in a room that opens up to the indoor pool area, unless you don't mind the noise. Pool area doesn't close until 11 PM, and there is no security on hand for Fridays and doesn't start until 10 PM on Sat. It was extremely loud with kids running the second floor hallway overlooking the pool and adults playing poker and/or beer pong yelling […] at the top of their voices. The security guard would have come in handy. The staff was very friendly and even helped us jump our car when it was zero degrees. Being attached to Champps restaurant is also helpful during cold temps. Pool was good size. Only negative to the indoor pool area was the continuous drip from above that would make the pool table and ping pong tables wet. Read moreGenuine Expedia guest review
Went there for two nights with friends just to get out of town. Nice hotel, great hot tub, but the pool area was a little loud. Liked having a bar onsite, it was winter and we had a few beers watching the Bears game so it was nice to be able to walk to a decent restaurant w/out having to go out in the cold.Genuine Hotels.com guest review
"Xmas Day Stay"
Bed was too hard but after they brought a rollaway I slept comfortableGenuine Hotels.com guest review
"Stayed overnight while attending a concert."
Friendly, warm, and decorated with very good taste. The hotel feels very comfortable. It is not brand new, but it is very clean and well kept. I would highly recommend it!Genuine Expedia guest review
"Discount room in a pinch"
I was able to get a room quickly. This is a nice facility but due to me working a busy schedule I could not enjoy the amenities.Genuine Expedia guest review
"Over our expections!!"
Hotel was amazing rooms were more than we expected!! Breakfast isn't vary good but everything else was GREAT!!Genuine Hotels.com guest review
"Easily best hotel in dubuque"
I travel through Iowa monthly and I always stay here because the overall hotel has everything. It is also quiet which is a plus.Genuine Hotels.com guest review
"Okay, but not worth $100"
I did like the pool area with ping pong and pool tables for free. Main hotel and hallways fairly outdated, dingy and old smelling, but room was updated. Typical buffet breakfast was included at the attached restaurant. I may have rated it one star higher if there were not a couple of family reunions taking up the majority of the indoor pool area....even […] playing catch with the football...which they ofyen did not catch. I got the impression that was common to have large groups on weekends. Read moreGenuine Expedia guest review
Absolutely excellent. We enjoyed our stay tremendously. The room was clean, noise=free and very roomy.Genuine Hotels.com guest review
"Will go back"
This is our favorite place to stay when we come to visit family in town. The rooms are nice and the open area by the pool with games is perfect to have fun with our kids outside of the room. Used the workout room this time and it was ok. It's bit noisy with the rooms around the pool but we were able to sleep fine after the pool closed.Genuine Hotels.com guest review
Room heater was intermittent, doubled billed me for the room, said to credit account will take 4 days?Genuine Hotels.com guest review
"Convenient to shops. Great pool."
We have stayed here twice and both times the staff have been exceptionally friendly and helpful.Genuine Expedia guest review
My husband and I were here for an extended weekend getaway. The lobby and guest room decor was nice to look at. I ignored a few spider webs under the chaise, and I actually did pretty well when my husband confirmed the bug I saw on the hem of the curtain was something other than a roach. We had brought swim stuff just in case, but the pool atrium was […] so cold and drafty every time we walked by (even in our coats) that we nixed that idea. The breakfast buffet was pretty bad. The only good thing about it was the abundance of food, and they kept it pretty neat . Silverware was consistently dingy. Eeeek. I was amazed that the coffee was so bad each day--it had NO FLAVOR! Even the donuts were bad. Thankfully, the food from Champps was delicious and very convenient because we didn't need to leave the hotel to eat. Hotel staff was great because they were kind when you asked for something, but we're otherwise incognito. This confirms that in the future, we will book only three star or better hotels. Read moreGenuine Expedia guest review
Very nice, great rooms, staff and pool.. Champs is great place to eat and there breakfast is amazingGenuine Expedia guest review
We love staying here. It's 20 minute drive from where we live, so it's close enough for a quick "get away" whenever needed!! Happy, Happy :)Genuine Hotels.com guest review
"Nice room for the $$$"
Nice room, kind of noisy.Genuine Hotels.com guest review
Hotel staff were pleasant. The hotel was clean. It would be good for a family traveling. It was not the ideal place to stay for a couples get away. I would rate it good.Genuine Hotels.com guest review
"Great Nights Sleep before Feild of Dfeams"
After 6 Days of Traveling this was a great place to stay. Nice and quite and the hot tub was wonderful. The room was spacious with a nice flat sceen TV that I fell asleep watching just like at homeGenuine Hotels.com guest review
"good for weekend stay"
We were pleased with the hotel, nothing fancy but adequate and clean. Breakfast buffet was a convenience we appreciated, Would be great for family with children for the nice pool and entertainment area.Genuine Expedia guest review
"Our stay was disappointing."
Our room was poolside and it was loud until 11pm. We had to listen to parents yell and curse at their kids in the next room. Both my husband and I woke up with sore backs from sleeping in the bed. The room was dusty in areas. It was definitely not worth the price.Genuine Expedia guest review
"One night stay while traveling through Iowa."
No problems at all. Would stay again no problem. Breakfast at Champs was very good.Genuine Expedia guest review
"Nice gateway for Galena, IL"
We rented this hotel 5h before check in using expedia. It is nice and pleasant. No problems with stay. Breakfast served by restaurant so it is little better than normal continental breakfast by this type of motels. Only minor hiccup: motel charged mi extra strange deposit fee( 71dol instead of $1 hold on credit card) and returned after couple of days. […] no big deal but cost me a couple minutes of panic. Read moreGenuine Expedia guest review
The set up of the hotel, at first seemed really cool. The pool and common area in the middle, surrounded by the rooms. Then midnight hit, and kids were still running laps around the hotel, and screaming in the pool area.Genuine Hotels.com guest review
"Noisy but great food and fun"
The hotel is very noisy since the pool and activity area is in the center of the hotel. Don't plan to have any quiet time before 11:00 PM when the pool area closes. The breakfast and activity/pool area were highlights for our family. Our dinner at the adjoining Champs restaurant was excellent!Genuine Expedia guest review
"Great Except For Turning Off Highway"
No complaints. Our room was quiet, clean, spacious, comfortable. Free breakfast included at adjoining Champp's was delicious. From westbound Highway 20, turning into the hotel is a bear during busy traffic periods...poor design of the highway. Will come back again.Genuine Hotels.com guest review
Front desk ladies were friendly and helpful. Room was comfortable and clean. Breakfast was good. Champs (hotel restaurant/bar) was a good place to hang out with friends. Poolside area was large and also a fun place to meet up with members of our group.Genuine Hotels.com guest review
Motel smelled smokey and there was no coffee maker in the room and it appeared a little "worn."Genuine Hotels.com guest review
"one night stay"
My husband and I enjoyed our stay. I recommend this hotel highly.Genuine Hotels.com guest review
Had a GREAT time. Pool area was perfect for our large grouge to party together. Breckfast was awsome! Room very nice!Genuine Hotels.com guest review
We booked a room at the last minute and checked in late. The staff was SO wonderful! After hearing how bad our trip had been that day, the desk staff upgraded us to a whirlpool room at no additional cost. That completely made our day! It was a fantastic room!!! Well designed, quiet and comfortable. The hotel was clean and updated. The hotel has a pool […] and recreation area where many families were playing. The parking lot has ample room and good sized spaces. We would absolutely stay there again! Read moreGenuine Hotels.com guest review
It was good hotel,especially for families.The hotel location was near to all the attraction the family wanted to see,people were friendly ,the restaurant was goodGenuine Expedia guest review
"Very nice and awesome value!"
We reserved a king bed room and were upgraded to one with a whirlpool and a bathroom I wanted to take home with me! Very nice and quiet considering it was right off the pool. I'd stay there again with no problem!Genuine Expedia guest review
"Convenient location to area conferences"
I haven't stayed at this facility for several years. I was pleasantly surprised on how well the hotel has been maintained. Very nice, clean and very friendly staff. I will certainly return.Genuine Hotels.com guest review
Room was very clean and updated. Comfortable and big. Pool was ok, but all the room windows face the pool making it creepy. Staff was nice and having the sports bar next door makes it easy for games and food/beers. Rate was ok a little high for Saturday in dubuque.Genuine Hotels.com guest review
The pool was nice, Our room (with a Jacuzzi tub) was awesome. But dirty, some one before us smoked in it, and I called the front desk to tell them it smelled like smoke, and they said "oh shoot, I'll call you back asap" an hour later We went ahead to our planned function. And the next morning there was ashes in the window sill and on the carpet, I noticed. […] Told the front desk about that at check out, and she said don't worry you won't be charged. So we left, and maybe a half hour later, we got a call back from the hotel "were going to have to charge you the smoking fee ($150), we have proof by pictures it was you who smoked in the room, if you want to dispute this, you can call a corporate manager here on Monday" so we drove back to settle this. Then no one had cleaned our room yet, so we went back up, and I took my own pictures of the ashes and red stuff on the baseboard (and also found a dirty sock, not mine, under the bed) and she came up, and we explained everything again to her, then she 'believed' us for a second time around, and assured us that we wouldn't be charged, so we'll see on the credit card statement. I want to email corporate these photos, and tell them we tried to eliminate these accusations before they even happened. Happy anniversary us. Read moreGenuine Hotels.com guest review
"The stay was fine!"
The hotel stay was excellent! Would recommend this hotel to others!Genuine Expedia guest review
Good for the price. Bathrooms needs a good cleaning.Genuine Hotels.com guest review
Great location, plenty of things to do, Galena was a short drive with tons of shopping and restaurants, Main Street Dubuque offered all kinds of different restaurants and bars to choose from, Easy shuttle and taxi services to and from Casino nearbyGenuine Expedia guest review
Was nice place our room had an odor either stall cigerettes or a little musty! I would stay there againGenuine Hotels.com guest review
"Indoor pool NOT heated!"
Took my 6-year-old for a "get away overnight" to swim and just stay in a hotel. Indoor pool doesn't mean heated pool. The water was so cold our teeth were chattering and his lips were blue. Every other visitor to the pool had the same complaint. Breakfast was great, as was dinner at the Champps restaurant. However, I will not visit this hotel again […] . Read moreGenuine Expedia guest review
"The hot tub was clean and actually hot!"
We were very comfortable in the hotel and enjoyed the adjoining restaurant! We made sure we had a whirlpool in the room, but found that the public hot tub was the best one we have experienced. The large screen TV made watching tennis in the evening like being at home. We plan to return next time we visit our family in Dubuque, Iowa.Genuine Expedia guest review
"Nice and relaxing"
Friendly staff, great service and a fun atomosphere!Genuine Expedia guest review
Overall this is a better than average Best Western. The bed was comfortable and the room was clean. The indoor pool area was nice, but the temperature of the pool was disappointing. After the first try, I did not want to go in the water a second time. The breakfast buffet was ok..not hot and the pancakes were crunchy. I asked the front desk clerk if […] they had any first floor rooms due to a knee injury and was responded with a snarky attitude. She announced that my reservation was for a second floor room, of which I had no knowledge, nor did my confirmation indicate that. I thought she could have been more tactful.I was certainly not demanding a first floor room..I was inquiring if one was available. Read moreGenuine Hotels.com guest review
On our way to our travel destinations, our youngest son became ill and vomited all over himself. We were able to check in several hours early to get him cleaned up. We are very grateful for their wonderful accommodations.Genuine Expedia guest review
Friendly staff. Room very nice. My dislike was dark dreary halls with old looking carpet. Need update. The room itself was clean nicely appointed. We had a smoke detector go out start chirping and they had the battery changed in ten minutes. This is at midnight too! Pool was nice. Breakfast good at champs. Wish they'd leave the coffee in lobby past […] 10 a.m. They put it away too early. Read moreGenuine Hotels.com guest review
"Nice bed, breakfast great!"
Room was nice. Bed was comfortable. Hotel staff pleasant. Breakfast was great. Buffet style. Sausage, eggs, bacon, pancakes, and rest of the normal breakfast items. Plenty of parking space.Genuine Hotels.com guest review
"Close to downtown Dubuque"
Great hotel, nice location . Close to shopping and restaurants.Genuine Hotels.com guest review
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