"It was okay"
Found it to be an average hotel. Rooms nicely updated. Pool area was clean.Genuine Hotels.com guest review
"There for a reunion"
We were there for my husband's 55th high school reunion. We arrived a day late because of a plane cancellation, but the staff was understanding. The room was spacious, and the breakfast was excellent. Champps Restaurant is attached, and breakfast was served there. Would probably stay there again.Genuine Expedia guest review
The rooms were clean and comfortable. Great pool area for the kids and family. Liked having Champs Restaurant attached to the hotel. Close to downtown attractions. Hot breakfast. Overall, very nice. Would recommend.Genuine Expedia guest review
"Highly Recommend if Staying/Traveling in Area"
Our room was fantastic - one of the largest and nicest rooms we have stayed in (almost comparable to the suites at the Rio in Las Vegas). Friendly staff. The complimentary breakfast at Champps was good. Pool was nice. We had a wonderful time.Genuine Hotels.com guest review
"Overall the facility was fine."
The breakfast which was included was good except there was no bacon, only sausage. The smell of chlorine from the pool was potent in the lobby which was right next to the pool.Genuine Expedia guest review
We had a horrible experience with a smoking room. I booked the room knowing that it was a smoking room, but asked to switch and the staff was not accommodating at all to try to help us. When I spoke to the employee and explained how bad the smell was, even having a smoker in the family, there was no offer of help at all. We slept in the room with the […] windows open the entire night and it was a horrible suffocating smell. Like I said, even with a smoker in the family, it was bothersome and very uncomfortable. Read moreGenuine Expedia guest review
Nice place. Thank you Excellent morning brunch!! A bit more. ;)Genuine Expedia guest review
Staff was knowledgeable Friendly I would stay there againGenuine Expedia guest review
"GREAT LOCATION! EXCELLENT SERVICE"
In the midst of everything...staff great...hotel was very clean. Will be returning again, in the near future.Genuine Hotels.com guest review
"Nice room for a weekend get-a-way"
Each staff member was friendly. Very nice breakfast. Room in good condition. Good value for money. Asked for a quiet room away from pool and was happy with location. Restaurant attached and Convenient location - a steep incline on driveway - I would not have been able to pull our camper trailor there if we were traveling with it, and sometimes that […] is good to know. Read moreGenuine Hotels.com guest review
Great place to stay.Genuine Hotels.com guest review
We enjoyed our stay very much. The staff was very accommodating and friendly. The room was clean and the pool area is very big.Genuine Hotels.com guest review
"The Pool View"
When I made my booking I chose not to get a room with a pool view (cost being the main reason behind this) but because of health issues with my family I needed to get into my room early (@11am). The representative I spoke with worked with me and after I said I'd "upgrade" if needed, he got me into one of the pool view rooms. The room itself was clean […] and well appointed. The staff when I interacted with them were great and very knowledgeable of the local area- a BIG plus for out-of-towners. The downside to the room was all the doors had issues... The main door was warped and it had a gap at the bottom which one of my children found really fun to "people watch". The bathroom door was warped as well and was hard to close and open as another of my children found out. The bathroom vent didn't work at all (it turned on at least) there was a layer of spiderwebs on it... So apparently it hadn't worked properly for awhile. The other thing you must think of when having a pool view room is the noise and usage. I stayed from Wednesday to Saturday. So I got to see what regular weekday pool usage and noise levels were and what weekend usage and noise were. During the week it's very low noise level but the pool Friday nights says open til 11 pm and about 10-10:30 (while I was staying) the noise in the pool and surrounding area (as there is a pool and lounge area connected) became very loud and boisterous. The noise continued til about 1130 and then stopped abruptly (so someone probably complained). While having a pool is good for families.... The things that go on after a normal child might go to sleep might not be for all. Read moreGenuine Hotels.com guest review
"Good Value, Big Modern Room, Convenient Restaurant"
Large, modern room that is great value. Champs Restaurant is very convenient including free breakfast for guests. Quiet. Clean. Improvements...hallways could be a notch brighter. Entering from westbound Hwy 20 requires alertness due to oncoming traffic. Very satisfied overall. Pool is fun.Genuine Hotels.com guest review
"Nice overall stay"
Not much to say , Room was clean. Receptionist was kind, friendly . Morning Buffet in the restaurant attached to this Best Western was a great way to start the day.Genuine Expedia guest review
The room was nice and clean. The breakfast buffet was good.Genuine Expedia guest review
"Great place to hang with family or friends"
Great rec/pool/spa area. We met with out of town family members and had a great time hanging out in the public area. Also the free breakfast buffet was very good and better than most free hotel breakfasts.Genuine Hotels.com guest review
Great place for the moneyGenuine Hotels.com guest review
"Easy going convenient hotel"
Other than the horrible shower heads and the bandaid wrapper left on our air unit...it was overall a good place to stop for a good night's rest. Would have been nice to have a decent shower but had to settle for a 2 star hotel shower experience. Work on that.Genuine Expedia guest review
Wonderful hotel. Clean, super comfortable rooms. Love the pool area and restaurant next doorGenuine Expedia guest review
"Such a nice weekend"
What a great Mother's day weekend! Took a friend and his Wife and their little girl for a weekend get away. So enjoyable, to see them have a good time, priceless. And then, the breakfast buffet topped it off.Genuine Expedia guest review
Everyone there was super and was right there for any and all problems that arose ,will definitely stay there again actually when I travel I only stay at Best Western because they always seem a cut above.Genuine Expedia guest review
"Great Family Hotel"
Lots for kids at this hotel from the pool to the game room. The breakfast was one of the best I have a had a at a hotel bring included in the price. The only down I had from the hotel was the crib for my infant had a horrible smoker smell. The front desk replaced the crib right away.Genuine Hotels.com guest review
We had mentioned to the front desk staff about the noisy air conditioner that kept us up most of the night, and our only response was "Oh... Well sorry" I doubt we ever return to this hotel. They could work on there customer service for sure!Genuine Hotels.com guest review
"Close to downtown Dubuque"
We had a great time staying at the Best Western Plus. Everyone was friendly and there wasn't any problem. The beds were very clean and also the bathroom. We are glad that we booked it. I would recommend it to friends and family. Very nice place.Genuine Expedia guest review
I have stayed here previously. The rooms are fine, good fitness center, and great restaurant on premise. Nice complementary full breakfastGenuine Hotels.com guest review
Beds are very uncomfritable, the room had dust all over the celing and in corners and the breakfast was bad the staff in the restaurant were rudeGenuine Hotels.com guest review
Needed place to regroup as we celebrated family members who survived a total loss of their home in a fire. It was good to have such a nice place to retreat to after all the family pulling together to work on morale and salvage activities.Genuine Expedia guest review
"Very nice! Will return!"
The hotel was very clean and nice! We love the atrium with the large pool, whirlpool, ping pong tables, and lounge area. We enjoyed being able to sit near the kids and watch them swim but we're comfortable in the tables and chairs out of the splash zone. It is a really nice place. Gray value with a hot breakfast buffet, Los of amenities, & restaurant. […] Wonderfully friendly staff! Read moreGenuine Expedia guest review
We enjoyed our stay. The hotel was clean and the location was great. We will stay here again!Genuine Hotels.com guest review
"Good Weekend Stay, but a small issue"
It was good, save for our room heater which started to malfunction on our last day there. It became very cold in our room. One other thing I thought was odd, was that the coffee in the lobby did not stick around long. That said, the breakfast buffet is VERY good.Genuine Hotels.com guest review
"Like kids? Lots of kids?"
If you have kids and want to go to a real water park but can't, then go here. Everyone in Iowa with kids was there. If you are an adult and actually want to use the pool or hot tub, forget it! No chance. Kids and chaos jammed packed. It was like a screaming nightmare of unsupervised children everywhere. They were all over the workout room too despite […] signs that said supervision required. Mayhem I tell you. No kidding, like 12 young boys in the hot tub at once. Cesspool. Read moreGenuine Expedia guest review
"average at best"
First off this is the second time I have stayed and it is the second time the local tv stations wouldn't come in. The room was clean but the shower fixtures were lose and the shower head was awful. The country inn in Dubuque is cheaper and better in my opinion.Genuine Hotels.com guest review
"Great for couples or families"
This was the very first place we stayed when we starting visiting Dubuque about 8 years ago. They've done a great job with the remodeling they've done since then. The staff was very accommodating and friendly. Their breakfast buffet is one of the best you'll ever have that's included with your stay. We had a nice relaxing time and look forward to staying […] there again. Read moreGenuine Hotels.com guest review
"Beautiful hotel and great staff."
Our bowling team stayed there for two nights. We were attending a bowling tournament in Dubuque. The hotel and staff were great and very helpful. A little noisey in the evening due to the beautiful indoor swimming pool being close by. The kids that were staying there with their parents were having a great time swimming and playing games. The noise didn't […] really bother us. By the time we were getting ready for bed all was quiet and we slept very peacefully. The free breakfast more than made up for the rooms being a little pricey. I would definitely go back again and recommend this great hotel to my friends. Read moreGenuine Expedia guest review
This is a nice hotel. It is clean, has an indoor pool and great breakfast. I would stay here again.Genuine Expedia guest review
The hotel was very nice place and clean,hotel staff very friendly. My only issue was the atrium by pool was very cool I was wearing sweats and was still cool in there but otherwise pool area very niceGenuine Hotels.com guest review
"Great Weekend Escape"
We've stayed here a number of times and have always been very satisfied with the services and quality of the facility. Moderately priced with nice amenities. Breakfast buffet is a bonus. Champs restaurant and bar also very convenient and fun atmosphere if you don't want to leave the hotel.Genuine Hotels.com guest review
"Classic hotel stay"
The hotel staff was exceptional. They were very accommodating even after I had messed up the booking date online. While I was checking in another lady came to the desk very distressed and the staff took care of her needs as well. Love this place.Genuine Expedia guest review
The room was nice. If you are looking for a quiet stay, ask for a room away from the pool area, as that area is loud until about 11:30 pm. Otherwise, very pleased with the hotel. Breakfast was good, nothing exceptional.Genuine Hotels.com guest review
"Nice room with fun amenities"
Great stay. The kids loved the pool/hot tub. Nice area to lounge and hang-out in the pool area. Excellent hot breakfast which included a lot of choices. So nice to have breakfast for our family of 6 right there on site. Rooms were clean and quiet. Beds were comfy.Genuine Hotels.com guest review
"A much need time of rest and relaxation"
We stayed new years eve and there was the annual party. Party hats and noise makers for the guests and at karaoke and a DJ. Specials on the restaurant and a free breakfast buffet. My daughters favorite part was the ball drop. At 8:30pm the kids got a special surprise when the staff threw balls from the second floor over the pool area and every kid got […] a beach ball. Best New Years Ever with a four year old. Read moreGenuine Hotels.com guest review
"Our stay was pleasant for family & our pet"
This is always our hotel choice when visiting Dubuque. The rooms are great, and the pool area is awesome. We will be back to this Best Western on our next visit to this area.Genuine Hotels.com guest review
The only problem we had was that I'd gotten the better room rate because we reserved 2 rooms and then my granddaughter became ill and couldn't go. We called the hotel on 12/26 and ask them to please give the room to someone else that looked like they needed a little lift. They gave it to a woman and her children from Arizona. We were glad to help someone […] out. I wish I could remember the name of the woman who my husband talked to because she was great. Read moreGenuine Expedia guest review
"Noisy by pool area"
Avoid staying in a room that opens up to the indoor pool area, unless you don't mind the noise. Pool area doesn't close until 11 PM, and there is no security on hand for Fridays and doesn't start until 10 PM on Sat. It was extremely loud with kids running the second floor hallway overlooking the pool and adults playing poker and/or beer pong yelling […] at the top of their voices. The security guard would have come in handy. The staff was very friendly and even helped us jump our car when it was zero degrees. Being attached to Champps restaurant is also helpful during cold temps. Pool was good size. Only negative to the indoor pool area was the continuous drip from above that would make the pool table and ping pong tables wet. Read moreGenuine Expedia guest review
Went there for two nights with friends just to get out of town. Nice hotel, great hot tub, but the pool area was a little loud. Liked having a bar onsite, it was winter and we had a few beers watching the Bears game so it was nice to be able to walk to a decent restaurant w/out having to go out in the cold.Genuine Hotels.com guest review
"Xmas Day Stay"
Bed was too hard but after they brought a rollaway I slept comfortableGenuine Hotels.com guest review
"Stayed overnight while attending a concert."
Friendly, warm, and decorated with very good taste. The hotel feels very comfortable. It is not brand new, but it is very clean and well kept. I would highly recommend it!Genuine Expedia guest review
"Discount room in a pinch"
I was able to get a room quickly. This is a nice facility but due to me working a busy schedule I could not enjoy the amenities.Genuine Expedia guest review
"Over our expections!!"
Hotel was amazing rooms were more than we expected!! Breakfast isn't vary good but everything else was GREAT!!Genuine Hotels.com guest review
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