"One night stay while traveling through Iowa."
No problems at all. Would stay again no problem. Breakfast at Champs was very good.Genuine Expedia guest review
"Nice gateway for Galena, IL"
We rented this hotel 5h before check in using expedia. It is nice and pleasant. No problems with stay. Breakfast served by restaurant so it is little better than normal continental breakfast by this type of motels. Only minor hiccup: motel charged mi extra strange deposit fee( 71dol instead of $1 hold on credit card) and returned after couple of days. […] no big deal but cost me a couple minutes of panic. Read moreGenuine Expedia guest review
The set up of the hotel, at first seemed really cool. The pool and common area in the middle, surrounded by the rooms. Then midnight hit, and kids were still running laps around the hotel, and screaming in the pool area.Genuine Hotels.com guest review
"Noisy but great food and fun"
The hotel is very noisy since the pool and activity area is in the center of the hotel. Don't plan to have any quiet time before 11:00 PM when the pool area closes. The breakfast and activity/pool area were highlights for our family. Our dinner at the adjoining Champs restaurant was excellent!Genuine Expedia guest review
"Great Except For Turning Off Highway"
No complaints. Our room was quiet, clean, spacious, comfortable. Free breakfast included at adjoining Champp's was delicious. From westbound Highway 20, turning into the hotel is a bear during busy traffic periods...poor design of the highway. Will come back again.Genuine Hotels.com guest review
Front desk ladies were friendly and helpful. Room was comfortable and clean. Breakfast was good. Champs (hotel restaurant/bar) was a good place to hang out with friends. Poolside area was large and also a fun place to meet up with members of our group.Genuine Hotels.com guest review
Motel smelled smokey and there was no coffee maker in the room and it appeared a little "worn."Genuine Hotels.com guest review
"one night stay"
My husband and I enjoyed our stay. I recommend this hotel highly.Genuine Hotels.com guest review
Had a GREAT time. Pool area was perfect for our large grouge to party together. Breckfast was awsome! Room very nice!Genuine Hotels.com guest review
We booked a room at the last minute and checked in late. The staff was SO wonderful! After hearing how bad our trip had been that day, the desk staff upgraded us to a whirlpool room at no additional cost. That completely made our day! It was a fantastic room!!! Well designed, quiet and comfortable. The hotel was clean and updated. The hotel has a pool […] and recreation area where many families were playing. The parking lot has ample room and good sized spaces. We would absolutely stay there again! Read moreGenuine Hotels.com guest review
It was good hotel,especially for families.The hotel location was near to all the attraction the family wanted to see,people were friendly ,the restaurant was goodGenuine Expedia guest review
"Very nice and awesome value!"
We reserved a king bed room and were upgraded to one with a whirlpool and a bathroom I wanted to take home with me! Very nice and quiet considering it was right off the pool. I'd stay there again with no problem!Genuine Expedia guest review
"Convenient location to area conferences"
I haven't stayed at this facility for several years. I was pleasantly surprised on how well the hotel has been maintained. Very nice, clean and very friendly staff. I will certainly return.Genuine Hotels.com guest review
Room was very clean and updated. Comfortable and big. Pool was ok, but all the room windows face the pool making it creepy. Staff was nice and having the sports bar next door makes it easy for games and food/beers. Rate was ok a little high for Saturday in dubuque.Genuine Hotels.com guest review
The pool was nice, Our room (with a Jacuzzi tub) was awesome. But dirty, some one before us smoked in it, and I called the front desk to tell them it smelled like smoke, and they said "oh shoot, I'll call you back asap" an hour later We went ahead to our planned function. And the next morning there was ashes in the window sill and on the carpet, I noticed. […] Told the front desk about that at check out, and she said don't worry you won't be charged. So we left, and maybe a half hour later, we got a call back from the hotel "were going to have to charge you the smoking fee ($150), we have proof by pictures it was you who smoked in the room, if you want to dispute this, you can call a corporate manager here on Monday" so we drove back to settle this. Then no one had cleaned our room yet, so we went back up, and I took my own pictures of the ashes and red stuff on the baseboard (and also found a dirty sock, not mine, under the bed) and she came up, and we explained everything again to her, then she 'believed' us for a second time around, and assured us that we wouldn't be charged, so we'll see on the credit card statement. I want to email corporate these photos, and tell them we tried to eliminate these accusations before they even happened. Happy anniversary us. Read moreGenuine Hotels.com guest review
"The stay was fine!"
The hotel stay was excellent! Would recommend this hotel to others!Genuine Expedia guest review
Good for the price. Bathrooms needs a good cleaning.Genuine Hotels.com guest review
Great location, plenty of things to do, Galena was a short drive with tons of shopping and restaurants, Main Street Dubuque offered all kinds of different restaurants and bars to choose from, Easy shuttle and taxi services to and from Casino nearbyGenuine Expedia guest review
Was nice place our room had an odor either stall cigerettes or a little musty! I would stay there againGenuine Hotels.com guest review
"Indoor pool NOT heated!"
Took my 6-year-old for a "get away overnight" to swim and just stay in a hotel. Indoor pool doesn't mean heated pool. The water was so cold our teeth were chattering and his lips were blue. Every other visitor to the pool had the same complaint. Breakfast was great, as was dinner at the Champps restaurant. However, I will not visit this hotel again […] . Read moreGenuine Expedia guest review
"The hot tub was clean and actually hot!"
We were very comfortable in the hotel and enjoyed the adjoining restaurant! We made sure we had a whirlpool in the room, but found that the public hot tub was the best one we have experienced. The large screen TV made watching tennis in the evening like being at home. We plan to return next time we visit our family in Dubuque, Iowa.Genuine Expedia guest review
"Nice and relaxing"
Friendly staff, great service and a fun atomosphere!Genuine Expedia guest review
Overall this is a better than average Best Western. The bed was comfortable and the room was clean. The indoor pool area was nice, but the temperature of the pool was disappointing. After the first try, I did not want to go in the water a second time. The breakfast buffet was ok..not hot and the pancakes were crunchy. I asked the front desk clerk if […] they had any first floor rooms due to a knee injury and was responded with a snarky attitude. She announced that my reservation was for a second floor room, of which I had no knowledge, nor did my confirmation indicate that. I thought she could have been more tactful.I was certainly not demanding a first floor room..I was inquiring if one was available. Read moreGenuine Hotels.com guest review
On our way to our travel destinations, our youngest son became ill and vomited all over himself. We were able to check in several hours early to get him cleaned up. We are very grateful for their wonderful accommodations.Genuine Expedia guest review
Friendly staff. Room very nice. My dislike was dark dreary halls with old looking carpet. Need update. The room itself was clean nicely appointed. We had a smoke detector go out start chirping and they had the battery changed in ten minutes. This is at midnight too! Pool was nice. Breakfast good at champs. Wish they'd leave the coffee in lobby past […] 10 a.m. They put it away too early. Read moreGenuine Hotels.com guest review
"Nice bed, breakfast great!"
Room was nice. Bed was comfortable. Hotel staff pleasant. Breakfast was great. Buffet style. Sausage, eggs, bacon, pancakes, and rest of the normal breakfast items. Plenty of parking space.Genuine Hotels.com guest review
"Close to downtown Dubuque"
Great hotel, nice location . Close to shopping and restaurants.Genuine Hotels.com guest review
"Wedding Reception, Great Breakfast, Dogs"
Stayed for two nights here for a wedding and reception. The reception was in the hotel. The reception food was great and the staff were very kind and helpful. Complimentary breakfast is a buffet in the attached Champps restaurant and it was excellent! One of the best hotel breakfasts I have ever eaten. As a dog owner, the hotel was very pet friendly, […] but there is an additional pet fee not mentioned on this site. Had to sign a standard waiver for the dog as well. We did not have any issues with the hotel and we received good value for the price paid. Read moreGenuine Hotels.com guest review
This is the PERFECT hotel. Absolutely everything was first-class, and we have never been more comfortable or satisfied. We stayed 5 nights,and never encountered a single problem. The room was beautiful, the service impeccable, the breakfasts great, and the bed exceedingly comfortable. It is by far the best of any of the Best Western Plus hotels which […] we stayed in on this trip or any other. Read moreGenuine Hotels.com guest review
"Enjoyed the stay immensely!"
Everything was close to perfect...the only item not perfect was trying to get out of the parking lot.Genuine Hotels.com guest review
"Easy to get to"
great pool area. Staff not that helpful. My wireless wasn't working and the front desk said she was sorry she couldn't do anything. But the great room and pool made up for it. Great stay!Genuine Expedia guest review
"The only problem was that the room smelled"
The bathroom has mold That has permeated the room.Genuine Expedia guest review
"Great hotel when visiting Galena."
Room was clean and comfortable. Very quiet! Free breakfast buffet in Champps was wonderful!Genuine Expedia guest review
Maid pretended to clean room for three mornings. Breakfast is ok but the same each day. Bed and room are very comfortable. Just the maid service was a joke.Genuine Hotels.com guest review
A little expensive but worth the price if you plan on swimming and hanging out in the pool area.Genuine Hotels.com guest review
"Well worth the money!"
My 11 year old daughter and I really enjoyed our stay. We will definitely be recommending this location to family and friends. The rooms were clean and comfortable. The indoor pool went to a 9-foot depth! The hot tub was very nice also. Our only concern was the musty smell in the hallway heading to our room. I am sure this is due to the pool. Our stay […] also included a hot breakfast buffet. We enjoyed bacon, eggs, pancakes, bacon, sausage, yogurt, and did I say BACON. Read moreGenuine Hotels.com guest review
My boyfriend and I stayed at this Best Western for three nights and boy are we glad we did!!...We spent one night in Galena at Eagle Ridge Resort and Spa...blah...overpriced...luckily we did not decide to book there for our three nights...so the rooms are great here...staff is ultra friendly and they are quick to respond to any requests....breakfast […] is included in the room stay and is the best hotel breakfast we have ever had (in the U.S.)...breakfast is held at Champs restaurant, which is conjoined with the hotel...the pool/recreation area is fantastic!!...billiard table and two ping pong tables...also, tons of tables and chairs..you can sit back and play poker, read a book/paper...drink some cold beverages, etc... they also have a video game area with a air hockey table...the price of the hotel was great...close to a large Casino...close to mall...right on the main highway...the only thing I might complain about are about a few of the machines in the workout room...a bit outdated and one is broken...other than that...perfect...we'll be back very soon... Read moreGenuine Expedia guest review
"nice close to casinos."
the rooms were large with refrigerators.there was a counter with mirror,that was nice so one person could get ready there ,while another could get ready in the bathroom. the room was clean & had a comfortable king bed. the buffet breakfasts were also good.Genuine Expedia guest review
I would defiantly recommend this hotel to my fiends and family. Very friendly employees willing to help u make your stay a comfortable one. The room was very clean. I could not keep the shower at the same temperature. I kept going from warm to cool.Genuine Hotels.com guest review
"Easy to get to"
Pros-beautiful hotel,nice staff,well kept and maintained property, nice clean rooms,attached nice restaurant with good food and plenty of tv's , very nice pool/atrium area Cons-Pool water was a little cool,noise level was loud after hours,coffee wasnt very good Overall- We would stay here again, really enjoyed our stay ,free breakfast at restaurant […] is a deal maker ! Read moreGenuine Hotels.com guest review
Large, comfortable room; Good breakfast; very nice pool area which we did not use. Hotel bar closed early, which was inconvenient.Genuine Hotels.com guest review
"Nice Place to Stay"
The hotel, rooms, service, and free breakfast buffet in the morning were excellent. We will stay here again next year when in town for soccer!Genuine Hotels.com guest review
We decided to go out of town at the last minute, and on found this hotel on Expedia. The drive was beautiful from Milwaukee, and the hotel was absolutely outstanding in every way, including the accessibility to many attractions. The pool area was a feature that we looked for and proved to be superb in every way. The breakfast was included every day […] and was excellent, as was the staff that served so many people in such a short time. I would stay here again for sure! Read moreGenuine Expedia guest review
We had a minor car accident that involved getting our car towed and getting a rental car. The staff was very helpful. Also any requests from housekeeping were promptly addressed except for the running toilet in room 436 that ran our entire stay.Genuine Hotels.com guest review
Getting out of parking lot was difficult, at certain times of day. Overall nice stay.Genuine Hotels.com guest review
the hotel it self was fine. the room was very damp even with air. not good for my health conditions. also we had to go to another floor to get ice and our room was on 2nd floor all the way in back quite away from elevator or stairs. next time I would just ask for a room in better location. but the ventaltion and or dampness was not pleasant.Genuine Hotels.com guest review
I had mentioned that one of our party had a recent knee injury and hoped for a recliner in the room. They did the best they could and gave us a handicapped room which was appreciated. There was a humming in the stairwell next to the room which was very annoying. They changed rooms for us at once. The hotel had a beautiful pool area with many tables […] to sit at also a couple of ping pong tables which would be great for families with children. I saw a couple of family reunions held there which would be perfect. Breakfast was delicious. Location is a short distance from historic downtown. We would stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel, close enough to downtown, yet quiet."
The beds are so comfortable, amazing. Nice, clean rooms and the breakfast buffet is fantastic!Genuine Expedia guest review
The room was clean. Very nice pool and lounge area for families with kids. Breakfast was also better than the typical free breakfast served at other places.Genuine Expedia guest review
We stayed 3 nights in this hotel. It is an older hotel but still very nice. The pool area is very nice with a hot tub, pool table, ping pong tables. A lot of sitting room, tables and TV's you can watch near the pool. Near the pool area is a game room too. It is a hotel that does allow smoking so the hallways smell like smoke. The decor could use updating. […] The breakfast is fantastic. It is at the restaurant Chammps - Hot breakfast with eggs, french toast, sausages, fruit, otatmeal, yogurt along with the usuals - bagels, toast etc. The area is nice very close to the YMCA zipline. Close to downtown and easy, quick on/off the expressway. We would stay there again for sure if in Dubuque again. Read moreGenuine Expedia guest review
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