"Decent stay for the price"
The location was the highlight of why we chose this hotel--it made it easy to visit many of the local vineyards during the day, get to restaurants during the evening, and jump back onto the hwy when leaving (1 block away!). There is nothing within walking distance, so be prepared to drive everywhere if you stay here. The room and grounds, while a bit […] dated, were clean and the staff was friendly. Place was great for a short stay, but would not suggest for a long-term vacation (or a romantic get-away). Read moreGenuine Hotels.com guest review
The inn was easy to find off 101. The front desk staff was cordial and efficient. We had chosen the hotel as an overnight hop because it has a pool, unfortunately the heater was broken so we had a very cool swim. No in room movies. I was traveling with my daughter and these things were important to her. the room was clean and reminiscent of the motels […] I stayed at as a kid . Read moreGenuine Hotels.com guest review
"Annual trip to Healdsburg"
We travel to Healdsburg at least once a year somewhere around our anniversary. We can rarely find a hotel in Healdsburg for a reasonable price. Therefore, we look at nearby towns, normally in Windsor. However, the closest we could get this trip was Santa Rosa. And even at that, there weren't a lot of good choices. This motel seemed to be the most reasonable, […] but I felt it was expensive for what it was. Read moreGenuine Expedia guest review
The room big and comfortable, had a open backyard. inside was very clean with all the amenities. Overall great stay!Genuine Expedia guest review
"An OASIS in the city!"
From the moment I arrived I was treated like a "wanted" guest. The lady who checked me in was very pleasant. Her name was Sharae and she was quick and efficient. When completing paperwork, I said I didn't know my car license plate # and she said "No worries, I'll get it once you park." Nice touch. I was a bit earlier than the 2pm check-in time and was […] ready to wait in the lobby, but she let me check in anyway. Another nice touch. Points keep adding up in her favor. When I checked into my room, I was pleasantly surprised to find it tastefully decorated with some nice touches, like the "sanitized" TV remote control. Nice touch! I have only 2 complaints about my visit. One I briefly mention in the "what could be improved" category, however I ran out of characters. And that is the paper thin mattress pad on the bed. Since it was warm, I remade the bed placing the comforter where the mattress pad was and then I had a very restful sleep. The mattress was the perfect firmness - it just needed more softness in the mattress pad. I have a foam mattress at home, so this may be one reason why I desire a thicker padding between the mattress and my body. My only other complaint would be the hotel staff allowing the neighboring doors to SLAM loudly when they shut. I think if the hotel staff were to sleep in one of the rooms and experience the noise from neighboring rooms' doors slamming, they may try to be more quiet. I have found this a frequent issue with nearly every hotel I've stayed. Read moreGenuine Expedia guest review
"I like this place."
The Best Western was my third option when attending a conference at the Hyatt hotel about a mile and a half away. After the Hyatt and Marriott hotels filled up, I made reservations at the Best Western, knowing that it had more of a motel feel than a hotel. I was pleasantly surprised with my room (king size deluxe). The bedroom was very large with a […] 42" flat screen tv. Although I was in a back room, my wireless internet worked pretty good and my desk was roomy and chair was comfortable. The tv could swivel so I could work and watch tv at the desk with ease. Read moreGenuine Expedia guest review
We were there for my cousins 70th Birthday, it was nice that there was a nice little eating area. we will stay agianGenuine Hotels.com guest review
I was concerned with how close the property was to the major roads, but it was quiet. The room was large and clean. Bed was comfortable.Genuine Hotels.com guest review
Trepidation upon arrival - Alleviated by room conditions. All Good.Genuine Expedia guest review
"Nice size room"
Room was clean and was big. Very comfortable and cleanGenuine Hotels.com guest review
"Older property could use paint, flowers, new bathr"
experience ok for one night..manager moved us as I thought we were too close to the road...good locationlGenuine Expedia guest review
"Got the job done, but nothing special"
Standard issue hotel, no bells and whistles. Parking lot makes it feel like a motel. No problems with the room. Just needed a place to stay in the Santa Rosa area for a night. Seems like the area is expensive, relatively speaking.Genuine Hotels.com guest review
"First room- Not so good! Second room much better!"
So I checked in around 8ish and was given a room way in the back. At first thought it seemed like this is the "long term" section of the hotel. Once I entered the room, it was well done, nice bedding, BIG TV. However the room had a pass through door to the next room, and the walls were thin. I could hear everything in the room next to me, the occupant […] nextdoor was very active, in an out slamming doors TV loud ect, but I tried to sleep anyway. Then I heard the door slam hard which woke me up, I got up was standing by the front door (inside) and realized the pass through door was being jiggled. The person next to me was checking if my door was locked! Ahhh! Since I was a girl alone I couldn't get out of there fast enough! I called the front desk to ask to change rooms because of the noise. The front desk asked me which room was loud, when I told him. He said "Figures". When I came to the front desk now about midnight the clerk seemed OK with helping me out, but wanted a detailed answer why I asked to move. Frankly, I was traveling on business and had 400 miles to go, I didn't want to have to snitch, just to get some sleep especailly if they knew this room was a problem before. The clerk gave me a new room that was MUCH better, when I called to Thank him, he wouldn't take my call, maybe assuming I would have issues again, btw I have NEVER asked to be moved before! I think the hotel is nice, but in an area with some serious RiffRaff! Read moreGenuine Expedia guest review
"Location was close to my contract job location."
This Best Western Garden Inn Santa Rosa, needs to add a sport package to see the S.F. Giants games and the Oakland A's. The Direct TV does not have it listed. Bath room lights over sink need to be brighter. I prefer the large shower stall.Genuine Expedia guest review
I stayed two nights midweek. I arrived early and the woman at the desk didn't bat an eye at checking me in early. The room was clean and good size. They were great at honoring my request to be on the ground floor, and put me within an easy walk of the Garden Cafe, where breakfast was delicious and reasonably priced. The surroundings are pretty, well-kept […] gardens. It was convenient to park right outside my room. My only complaints: the walls are very thin and the bed was firmer than I like. Read moreGenuine Hotels.com guest review
They were very accommodating. A step above. Room was all remodeled and amazing!Genuine Expedia guest review
"attractive, spacious rooms"
The rooms were so nice and big, with fridge and microwave. Nice breakfast, too!Genuine Expedia guest review
"basic clean hotel, close to on-ramp and off-ramp."
Hotel was clean. Price is a bit high for what it is. Bed was comfortable, but the zippered pillows not a good idea. I was scratched by a sharp broken zipper pull through the pillow case. I told the front desk and gave her the pillow, it was replaced by another, but no compensation.Genuine Expedia guest review
"Comfort and Sleep not so pleasant."
I stayed in room 107 and at 5:00 am the washer and driers next door woke me up with all the nosie they were making. I guess room 108 was being used as a roomm for staff members.Genuine Expedia guest review
"Large room clean comfortable"
Arrived at 2am the room was large , parking is assigned which is great! Enabled your vehicle to be near your room. The room was very clean and comfortable!! I would stay again !Genuine Expedia guest review
The staff was nice and the hotel was clean but the layout and building appearance was little depressing.Genuine Expedia guest review
"Clean and quiet stay"
I was very satisfied for a hotel of this star/price. It was clean, parking lot was easy to access, and the room was very spacious.Genuine Hotels.com guest review
"Put your feet up"
Quiet, clean, and the staff was accommodating and friendly!! The pool was heated could've been cleaner but still nice and it is the off season. Rooms big, clean and quiet. Not a 5 star but a good place to relax and put your feet up!Genuine Hotels.com guest review
Excellent shower!Genuine Hotels.com guest review
Above average hotel in a not-so-great area. A little removed from everything in an industrial commercial part of Santa Rosa. Good, comfortable beds. Surprisingly quiet rooms. Good staff. Nothing fancy but it did the job at a good priceGenuine Expedia guest review
Was a pleasant stay and quiet and we had a good nights sleep.Genuine Expedia guest review
"hotel fine ,neighborhood not so much"
Nothing noteworthy here , either good or bad., hotel seemed pretty clean, everything worked well and carpet was new or extremely clean They gave us an unprepared room on arrival, and we had to wait 20 minutes to check in , but the maid preparing our second room was fast , cheerful, efficient and did a great job.. Neighborhood is not the greatest, and […] that fact that no breakfast is included in this class of hotel in unusual and disappointing. Internet is free and performed well generally, but did suffer some periods of significant slowdown, almost to a full stop in the evening, and did not recover. Read moreGenuine Expedia guest review
"Convenient location, restaurant on grounds!"
I decided to stay overnight here instead of driving back to the city. This was a good "in between" choice for me and my experience was very good.Genuine Expedia guest review
"Thankfully just passing through..."
This was an older Best Western motel. There were a few ants by the bathroom sink although the bathroom was updated. Didn't want to walk on the carpet on my bare feet because it felt dirty. But the bed was comfortable enough with clean linens. Good enough for just an overnight stay. And overall neighborhood and neighbors were quiet. And location was […] great being only a 5 minute drive from the Santa Rosa downtown area. Read moreGenuine Hotels.com guest review
Good room, good bed, well maintained. I slept very well.Genuine Expedia guest review
"parking is a joke"
I have stay at many best westerns and this was the worst I have seen. left for an hour to go get something to eat. when we got back there was no parking at all. the room key card was broken. and any other one I have ever stayed at offers some kind of breakfast in the morning, not this one.Genuine Hotels.com guest review
"Older facility updated and conveniently located"
Close to 101 access, located midway between downtown and shopping centers. Parkside Cafe is a great spot for breakfast or lunch. Rooms are on the smaller side, clean and comfortable, but by no means modern. The back section where we stayed reminded me of the old style motels where you pull your car right up to the front door--IF you are lucky! Otherwise […] you may end up parking a distance from your room Read moreGenuine Hotels.com guest review
"Needs a Refresh"
Hotel in dire need of a makeover. Musty, mildewy room. It was non smoking but smelled like someone had smoked in there recently. Better options in Sonoma Wine Country for not that much moreGenuine Hotels.com guest review
Although the decor and layout reminded me of the late 1970's and 80's - it was very clean, well supplied and obviously meticulously managed. I was very comfortable and appreciated having all the amenities I could possibly need. My room supplied a decent size refrigerator, microwave, flat screen TV, and a nice stand up shower (size and function). You […] could not find a more affordable, well-managed and comfortable Inn anywhere else on Santa Rosa Avenue. Read moreGenuine Hotels.com guest review
"Fair value for location."
Everybody was pleasant. The only disappointment was that the front desk or the manager was not able to provide a break down invoice. The staff recommended that I request expedia for the break down. I've stayed at other Best Western booked via Expedia and I was able to receive an invoice. Overall good experience.Genuine Expedia guest review
"not what i had expected"
I wasn't impressed, and it was nothing at all like the Best Western I have stayed in multiple times located in Petaluma, CAGenuine Hotels.com guest review
"Decent place in Santa Rosa"
2nd stay there. This time was given a room among the single story ones towards the back of the property. Just fine for one or two folks. would be better for me if the room was set up with a desk & convenient outlets.Genuine Expedia guest review
Nice hotel with all rooms on the ground floor and parking right outside the door. Has sliding glass doors onto a garden area. No breakfast but can purchase for reasonable price. Easy to get on to freeway 101 and close to many wineries.Genuine Hotels.com guest review
"Great Staff & hotel"
Upon arrival the staff checked us in quickly and helped provide directions to a venue we were interested in visiting. We ended up walking to the downtown area, the area wasn't too bad to walk through at night and relatively close to downtown. The room was great and the bed fantastic. I would stay here again.Genuine Expedia guest review
"clean older spot"
It was directly off freeway, and very convenient to where I was doing business, so it worked for me .Older hotel but very clean! lots of dining choices within 1 mile.Had breakfast at the café on site, actually very good and reasonably priced. Very friendly staff.Genuine Hotels.com guest review
"Clean hotel, newly remodeled"
This is one of the nicer motels on the main strip of town. It is an older motel but has been newly remodeled. The room was clean and comfortable. Be aware that the rooms are outdoors in strips and you can hear incoming traffic throughout the night and morning.Genuine Expedia guest review
It's Small but it was all we needed. A bed, bath, and a place to keep our luggage! It's a lot like the old Motel 6 but you don't pay for t.v. ; Bath has a new tub enclosure, which was nice. There is an eating establishment on the premises, small menu and only open until 11: AM but really convenient, Good and very reasonable priced! Wi - Fi was fast […] and heating/cooling unit was quiet. Lots of pillows, Fridge & Micro. Read moreGenuine Hotels.com guest review
Great Place to Stay, good rateGenuine Hotels.com guest review
We really liked our room. It was quiet, clean, and the two bedroom size was prefect for us.Genuine Hotels.com guest review
"Nice and Quiet"
The room was very nice. Comfortable beds and pillows. Great looking room. Good shower.Genuine Expedia guest review
"Nice clean reasonable hotel"
Need a reasonable hotel in Santa Rosa. This fit the bill. Clean, reasonable and freindly. We will stay here again.Genuine Expedia guest review
"nicer on inside than outside"
The online pictures look like a completely different hotel. Much nicer online, however, pleasantly surprised by new updates in room and cleanliness. Noise was a factor, heard neighbors TV all night. Also the gentlemen who checked me in wasn't very friendly, almost rude in fact. The young lady who checked me out, however, was very pleasant. Beds comfortable […] and rooms nice. Read moreGenuine Hotels.com guest review
i want my money backGenuine Expedia guest review
"Good Room but Heater was very weak"
The stay was good, hotel was conveniently located near a Dennys, room was clean, however the heater in the room really struggled to keep the room warm. I was felling cold for about 4 hours inside layers of blankets before I got any sleep. Heaters need to be changedGenuine Hotels.com guest review
Older motel but extremely clean. Room had been updated.Genuine Hotels.com guest review
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