"Best Western Rocks It"
Excellent from start to finish -- room was large and clean, shower was large with no "low flow" pressure, service was stellar, made to order breakfast was spectacular. All for very affordable cost. A five-star experience -- we will be back.Genuine Hotels.com guest review
"Ok hotel for ok price"
Room and hotel were very clean - price was a bit high for no pool. Toilet seat was broken. Breakfast was very good, but I can see if it was a weekend where it may take a while.Genuine Hotels.com guest review
The room had that stale, used-to-be-a-smoking-room smell even though it is non-smoking now. Not very quiet/sound proofed. Breakfast was a mess and tasted fair at best. Room was clean enough and bed was comfortable.Genuine Hotels.com guest review
Was looking for a hotel near the Capitol, and this was the closest for a cheap price. Room was ok, nothing great! It was nice having two double beds and not a pull out couch. The room smelled like smoke and the shower drained very slow. I told the front desk and she didn't really care. Breakfast was average. Wouldn't stay here again.Genuine Hotels.com guest review
Very clean, nice breakfast variety, close to downtown, nice shopping mall across the street. Nice staff except the gentleman in the breakfast room cleaning tables. The cook asked him to bring me a spoon as there were not any left in the holder. He just ignored me and never brought me one. I ate my yogurt with a fork. Otherwise very nice.Genuine Hotels.com guest review
"Disappointment with the Staff"
The breakfasts were excellent. When I asked at the front desk info about where to go to see the main campus of the University of Wisconsin, the clerk said he didn't live in Madison and didn't know. He also didn't seem very knowledgeable about the route to take. Our GPA was broken. We stayed 2 nights and used 2 rooms. After we left on Aug. 11, we realized […] we had left a brand new Green Bay sweatshirt (approx. $60 value) in the room. I phoned that same night and was told that housekeeping had left, but I could leave a message on their answer phone. I did. Then I phoned the next morning and inquired again. The front desk checked with housekeeping and they said they did not find the sweatshirt. I find that very strange, and have questionable feelings about that Best Western. I definitely would not stay there again. Read moreGenuine Hotels.com guest review
"Close to the mall and resturant"
It was a very nice staying experience. Surprisingly quite and the bed was very comfortable! Everything is clean and neat. I will stay again next time when I visit Madison areas.Genuine Hotels.com guest review
"Great place for a family"
We had a great time. It wasn't to hard to get to downtown from where we were. Rooms were nice. My kids didn't care to much for the breakfast but it was fine. I would stay again.Genuine Hotels.com guest review
Room was very nice however when trying to check in the front desk person was very rude and claimed he couldn't find the reservation even after I provided the Hotels.com confirmation number. Instead of attempting to help solve the solution he just said, "sorry" and left us to figure out the situation on our own.Genuine Hotels.com guest review
"Clean and Comfortable"
Room was absolutely the cleanest ever! Stayed in a 2-room suite with our son who slept on the sleeper sofa which was also comfortable. King bed was very comfortable. Maid service was great. Checked in, stopped in room and came back several hours later and the A/C was off. Called front desk and it came on in less than 30 seconds. Breakfast is average. […] The cooks work very hard and try to keep up with the demand but there are a lot getting breakfast, so there is a wait. Having 2 rooms is great and the cleanliness is spectacular. Easy to get to right off Madison's southern Beltline and adjacent to the east mall for shopping. Read moreGenuine Hotels.com guest review
"Old hotel with foibles"
We had 3 different rooms. WI has a law, since 2010, that all hotels in WI are non-smoking. The first room we were given had had a smoking resident stay there and the room had not been returned to non-smoking status. The second room did not have a working dead bolt. We finally got a room that did not smell and that had a working dead bolt on the third […] try. Read moreGenuine Hotels.com guest review
"Needs an Update"
This hotel needs some updating and cleaning. The door to our room was stained, not a great first impression. Once inside the room there were marks on the wall, stains on the couch cushions, lamp shade, dark marks that looked like mold along some of the creases in the bathroom, molding pulling away from the wall. There were no extra blankets or pillows […] for the pull out couch in the room. The wireless connection did not work either. It was nice that breakfast was offered but when we came down there was no where to sit as many of the tables had not been cleaned off or where in use. Since it was just a quick stop on the way to our final destination we made do, but had it been a longer trip we would have found a new hotel. Read moreGenuine Hotels.com guest review
Older hotel. The hotel staff had to accomodate us after Hotels.com allowed us the ability to secure a deal on a 2-king sized beds. Unfortunately, this deal didn't exist and the hotel was forced to give a suite which did not suitably accomodate our family of 4 with 2 older teenagers. The hotel is older and needs a large renovation in order to keep up […] with today's expectations for even middle class families. Read moreGenuine Hotels.com guest review
Room had full kitchen with full size frig./ freezer which we utilized when we purchased perishables at farmers market. Granite tops in kitchenette and bath nice. Amazingly quiet even though beltline right outside window. Must have good insulation and windows.Genuine Hotels.com guest review
It's a great hotelGenuine Hotels.com guest review
It was adequate but we were glad we had only booked 1 night and wouldn't stay here again. We were given a different room than what we had booked (a downgrade) and couldn't be moved because the hotel was full. Not sure whether this was an error from Hotels.com or Best Western. Linens felt cheap, no suitcase rack. All fixtures and fittings felt like the […] cheapest possible options. Breakfast was good - nice to have a cooked option - but would have appreciated some healthier options like yogurt, cottage cheese or more fruit. Read moreGenuine Hotels.com guest review
Nice place. Very clean. Definetly stay again.Genuine Hotels.com guest review
"Older hotel in need of face lift, meets basic need"
This hotel will meet basic travel needs. It's older, in need of a face lift. I did like the size of the standard rooms and the fact that you could get 2 king size beds. Skip the cook to order breakfast. One cook trying to do everyone's food. She is a machine, but has an overwhelming job. Other basic breakfast items like bread and cereal are not restocked […] regularly. Bedspread cleanliness seemed a little iffy, through that off the bed. There was the same clump of mud (like from a boot) on the stairway in the evening and morning...I find it hard to believe that not one employee saw it and couldn't be bothered to reach down and pick it up. Location is decent with lots of stores, restaurants near. One night was fine, wouldn't have wanted to spend more than that here. Not sure how this hotel got a 4.1 from this site. It is a solid 3. Read moreGenuine Hotels.com guest review
I stayed here for one night before a conference. It was easy to find, and was in a location very accessable to the beltway, meaning I could easily get to most locations in Madison or Middleton with ease. Hotel was well maintained. No funny odors in the bathroom or in the room. Very comfortable bed. Professional staff. Economical price.Genuine Hotels.com guest review
"Not a perfect suite room - but OK - and noisy"
Being a fan of suite rooms, I can say this one was a little lacking. The room's lights were all CFL (which is fine), but cold in color for some, others warm-ish -- in other words, did not match. Also very bright. One lamp didn't work at all. Further the ceilings / floors are made of wood, and creak as the guests above walk. The person above me couldn't […] sleep much - and thus, neither did I. The bathroom is also a bit dated (though clean). It's not a terrible place by a long shot, but could be quieter and updated as to decor. Oh, and they had one of those sealed "Clean Remotes" for each of the TV's - but the one I grabbed had a bunch of smudge marks on the back that came from dirty or oily fingers. Not very clean! Read moreGenuine Hotels.com guest review
"apartment hunting for my son"
It was very nice. The employees were professional.Genuine Hotels.com guest review
"the hotel was great the service was lacking"
The stay started off nice with all the comforts advertised but as we got to the second day the service got shoddy for eg, on the second day after sleeping in for a while and turning away housekeeping in the morning we left the room in a disarray to roam around madison. we thought that room service would take care of it, but sadly after coming back we […] found the room was in the same state as we left it, we even called for towels but weren't sent any. had to go to the front desk to get them. In the end I would like to say that even though the hotel was great the service was lacking Read moreGenuine Hotels.com guest review
"Nice place. Good location."
The hot breakfast to order was a pleasant treat. There's your typical continental breakfast but they give you a ticket that you hand to the cook and they'll prepare 4 different hot meals like pancakes, eggs, waffle, sausage etc.Genuine Hotels.com guest review
the blanket had burn holes and the carpet was filthy.. It did have a great breakfast.Genuine Hotels.com guest review
"Big Room, Clean, Comfortable"
I stayed in a room with 2 king beds that was very large. We had three road bikes which fit comfortably in the room with all of our other stuff. The beds were comfortable enough at the price point. I really liked that the room had a microwave, refrigerator, and extra sink. The complimentary hot breakfast was also good.Genuine Hotels.com guest review
"OK, but they could have been more accomodating"
I stayed at the hotel so I could attend a cycling event the next morning, beginning at 7:00 am (30 miles away). Several other people who were participating in the same event were at the hotel. I did not check on the time breakfast was served in advance because in almost all cases in the past this has not been an issue. This hotel does not start serving […] breakfast until 7:00 on Saturday. Knowing that so many people were involved in this event it seems to me they could have advanced the schedule by even an hour to accommodate the needs of so many guests. Read moreGenuine Expedia guest review
"Looks are deceiving"
From the outside appearance, we were ready to leave. It looked like a rundown 30yr hotel. Once inside was a recently remodeled beauty not to mention the breakfast, which were actually cooked by chefs. Wow! What a pleasant surprise..... We will stay here again while in the Madison ,Wi area.Genuine Hotels.com guest review
I stayed over for a night. The rate was good, service was nice, and the rooms were nice and had plenty of channels to watch on tv. I find that rare. Only thing I didn't really care for was I only got one breakfast ticket and another person was with me.Genuine Hotels.com guest review
hotel is tired or needs updating.Genuine Hotels.com guest review
"Best Wester - Madison"
Hotel guests in this hotel were noisy, Shouting and door slamming till 3am or later. No sleep!!!Genuine Expedia guest review
Room smelled like someone had been cooking curry for 5 weeks straight. It was disgusting.Genuine Hotels.com guest review
I never had enough towels. The hide a bed was very lumpy. The rest of the room was good.Genuine Expedia guest review
Great hotel for family on a budget. Great breakfastGenuine Expedia guest review
Nice overall. Only thing for me was the bed, my body just prefers a cushier bed. My son liked the firm bed very much. I would recommend!! :)Genuine Expedia guest review
"Aging Facility and Not Kept Up"
On arrival we opened the room refrigerator and found a pool of milk on the bottom and other food remnants. It had obviously not been cleaned. The room coffee pot was no operable and the carpets were dirty. A bathroom light was burned out.Genuine Hotels.com guest review
"Good value for the price"
My husband and I stayed here for a friend's wedding. They got married at the capital and we spent some time on the University of Wisconsin campus. The hotel was well-located for this purpose. The room was clean and fairly large. The price also included free hot breakfast and wifi which was great! I would recommend this hotel.Genuine Expedia guest review
Good hotel for the price.Genuine Hotels.com guest review
Location was perfect for west leaning activity. The room was mediocre. The shower did not drain well, and the towels were skimpy. It was quiet, and the bed was nice. The desk people were very nice and efficient.Genuine Hotels.com guest review
Cooks were niceGenuine Hotels.com guest review
"Great hotel. Good location & easy to get to"
Nice & clean. Friendly staff. The hotel was easy to get to.Genuine Expedia guest review
A lovely experience--even without a swimming pool.Genuine Expedia guest review
uneventful old room; clean low end facility, but adequate for my purposesGenuine Expedia guest review
"Great location to activities"
Quiet hotel & friendly staff. Many families stayed there. Large groups alsoGenuine Expedia guest review
"Overnight stay for business in Madison."
OK hotel. Two lamps did not work. Alarm clock did not work. Rooms are not very sound proof. I could hear everything in the adjoining rooms. I needed to get to sleep early and you could hear through the walls (people were not loud, walls were not very sound proofed).Genuine Expedia guest review
"close to Full Compass"
other than a previous used soap with a hair on it left in the shower the stay was goodGenuine Hotels.com guest review
The biggest problem was lack of giving us enough bath towels daily . We had 4 guests and stayed there 3 nights and needed to go to front desk everyday to get 1 more bath towel. We were shorted one pillow and was stated didn't have one more to give us. The breakfast was good, staff was friendly and motel was nice. The price was reasonable.Genuine Expedia guest review
"Convenient 2 - 3 star hotel, excellent staff"
While not as new or nice as other hotels we have stayed in, in Madison and Middleton, the Best Western met all of our needs last week. Very helpful staff, location very close to family we were visiting, and easy access via the Beltline or Mineral Point Rd. We opted for 1 bdrm suite to accommodate our teens on sofa bed and rollaway. Like most, those […] beds were not so comfortable, but we found the bedroom to be great for us, even if it was on the first floor (window onto parking lot, at ground level). The living room area was a bit dark, but did work out well for us overall. Staff was very helpful. Room was clean. Read moreGenuine Hotels.com guest review
"It was okay"
Nothing really to complain about. The hotel is a bit older can you can tell. The bathroom had be recently redone and was above my expectations.Genuine Hotels.com guest review
it was ok. even super 8 has a swimming pool. and Best Western with how much they charge has no swimming pool. that was disappointing.Genuine Hotels.com guest review
"Great base for visiting area."
Very clean, quiet hotel. Great service. Nice exercise room in safe area (near reception). Easy access to major roads.Genuine Expedia guest review
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