The room smelled like smoke and the sleep sofa was horribly uncomfortable and had dark black stains on the mattress:(Genuine Hotels.com guest review
"Will not stay nere again"
If you need to be somewhere in the morning make sure you allow a lot of extra time. The Shower water pressure was terrible and if you want to eat the free included breakfast its not a quick simple buffet. We were unable to take advantage of this due to the fact we had to wait in a long line to have eggs prepared. We did not have time to wait. I left […] something behind in the room and when i called they of course did not have it. I also overheard a dining room staff person being very rude to another guest. Read moreGenuine Hotels.com guest review
bare minimum breakfast, wouldn't stay here againGenuine Hotels.com guest review
"This place needs a serious overhaul"
I have had such great luck with the Best Western chain of hotels across Wisconsin. This location is by far the worst one I have come across. Room was dirty, floor tiles are loose and sharp, hotel was loud, and the breakfast area was filthy.Genuine Hotels.com guest review
"close to event"
fine.Genuine Hotels.com guest review
I will try another hotel instead of Best Western. The hotel is old. The breakfast is not good, I think better go out to eat, don't eat the horrible food in there! Only three choices, lot of people waiting the chef to cook the breakfast. The chef is not friendly.Genuine Hotels.com guest review
"Best Western Rocks It"
Excellent from start to finish -- room was large and clean, shower was large with no "low flow" pressure, service was stellar, made to order breakfast was spectacular. All for very affordable cost. A five-star experience -- we will be back.Genuine Hotels.com guest review
"Ok hotel for ok price"
Room and hotel were very clean - price was a bit high for no pool. Toilet seat was broken. Breakfast was very good, but I can see if it was a weekend where it may take a while.Genuine Hotels.com guest review
The room had that stale, used-to-be-a-smoking-room smell even though it is non-smoking now. Not very quiet/sound proofed. Breakfast was a mess and tasted fair at best. Room was clean enough and bed was comfortable.Genuine Hotels.com guest review
Was looking for a hotel near the Capitol, and this was the closest for a cheap price. Room was ok, nothing great! It was nice having two double beds and not a pull out couch. The room smelled like smoke and the shower drained very slow. I told the front desk and she didn't really care. Breakfast was average. Wouldn't stay here again.Genuine Hotels.com guest review
Very clean, nice breakfast variety, close to downtown, nice shopping mall across the street. Nice staff except the gentleman in the breakfast room cleaning tables. The cook asked him to bring me a spoon as there were not any left in the holder. He just ignored me and never brought me one. I ate my yogurt with a fork. Otherwise very nice.Genuine Hotels.com guest review
"Disappointment with the Staff"
The breakfasts were excellent. When I asked at the front desk info about where to go to see the main campus of the University of Wisconsin, the clerk said he didn't live in Madison and didn't know. He also didn't seem very knowledgeable about the route to take. Our GPA was broken. We stayed 2 nights and used 2 rooms. After we left on Aug. 11, we realized […] we had left a brand new Green Bay sweatshirt (approx. $60 value) in the room. I phoned that same night and was told that housekeeping had left, but I could leave a message on their answer phone. I did. Then I phoned the next morning and inquired again. The front desk checked with housekeeping and they said they did not find the sweatshirt. I find that very strange, and have questionable feelings about that Best Western. I definitely would not stay there again. Read moreGenuine Hotels.com guest review
"Close to the mall and resturant"
It was a very nice staying experience. Surprisingly quite and the bed was very comfortable! Everything is clean and neat. I will stay again next time when I visit Madison areas.Genuine Hotels.com guest review
"Great place for a family"
We had a great time. It wasn't to hard to get to downtown from where we were. Rooms were nice. My kids didn't care to much for the breakfast but it was fine. I would stay again.Genuine Hotels.com guest review
Room was very nice however when trying to check in the front desk person was very rude and claimed he couldn't find the reservation even after I provided the Hotels.com confirmation number. Instead of attempting to help solve the solution he just said, "sorry" and left us to figure out the situation on our own.Genuine Hotels.com guest review
"Clean and Comfortable"
Room was absolutely the cleanest ever! Stayed in a 2-room suite with our son who slept on the sleeper sofa which was also comfortable. King bed was very comfortable. Maid service was great. Checked in, stopped in room and came back several hours later and the A/C was off. Called front desk and it came on in less than 30 seconds. Breakfast is average. […] The cooks work very hard and try to keep up with the demand but there are a lot getting breakfast, so there is a wait. Having 2 rooms is great and the cleanliness is spectacular. Easy to get to right off Madison's southern Beltline and adjacent to the east mall for shopping. Read moreGenuine Hotels.com guest review
"Old hotel with foibles"
We had 3 different rooms. WI has a law, since 2010, that all hotels in WI are non-smoking. The first room we were given had had a smoking resident stay there and the room had not been returned to non-smoking status. The second room did not have a working dead bolt. We finally got a room that did not smell and that had a working dead bolt on the third […] try. Read moreGenuine Hotels.com guest review
"Needs an Update"
This hotel needs some updating and cleaning. The door to our room was stained, not a great first impression. Once inside the room there were marks on the wall, stains on the couch cushions, lamp shade, dark marks that looked like mold along some of the creases in the bathroom, molding pulling away from the wall. There were no extra blankets or pillows […] for the pull out couch in the room. The wireless connection did not work either. It was nice that breakfast was offered but when we came down there was no where to sit as many of the tables had not been cleaned off or where in use. Since it was just a quick stop on the way to our final destination we made do, but had it been a longer trip we would have found a new hotel. Read moreGenuine Hotels.com guest review
Older hotel. The hotel staff had to accomodate us after Hotels.com allowed us the ability to secure a deal on a 2-king sized beds. Unfortunately, this deal didn't exist and the hotel was forced to give a suite which did not suitably accomodate our family of 4 with 2 older teenagers. The hotel is older and needs a large renovation in order to keep up […] with today's expectations for even middle class families. Read moreGenuine Hotels.com guest review
Room had full kitchen with full size frig./ freezer which we utilized when we purchased perishables at farmers market. Granite tops in kitchenette and bath nice. Amazingly quiet even though beltline right outside window. Must have good insulation and windows.Genuine Hotels.com guest review
It's a great hotelGenuine Hotels.com guest review
It was adequate but we were glad we had only booked 1 night and wouldn't stay here again. We were given a different room than what we had booked (a downgrade) and couldn't be moved because the hotel was full. Not sure whether this was an error from Hotels.com or Best Western. Linens felt cheap, no suitcase rack. All fixtures and fittings felt like the […] cheapest possible options. Breakfast was good - nice to have a cooked option - but would have appreciated some healthier options like yogurt, cottage cheese or more fruit. Read moreGenuine Hotels.com guest review
Nice place. Very clean. Definetly stay again.Genuine Hotels.com guest review
"Older hotel in need of face lift, meets basic need"
This hotel will meet basic travel needs. It's older, in need of a face lift. I did like the size of the standard rooms and the fact that you could get 2 king size beds. Skip the cook to order breakfast. One cook trying to do everyone's food. She is a machine, but has an overwhelming job. Other basic breakfast items like bread and cereal are not restocked […] regularly. Bedspread cleanliness seemed a little iffy, through that off the bed. There was the same clump of mud (like from a boot) on the stairway in the evening and morning...I find it hard to believe that not one employee saw it and couldn't be bothered to reach down and pick it up. Location is decent with lots of stores, restaurants near. One night was fine, wouldn't have wanted to spend more than that here. Not sure how this hotel got a 4.1 from this site. It is a solid 3. Read moreGenuine Hotels.com guest review
The room was neat, but not clean. The counter around the sink was sticky, as well as the interior of the door. The fold out bed had some sort of granules in it that needed to be wiped off. The special sanitary remote controls don't work very well.Genuine Expedia guest review
"We were in town for SOAR at UW Madison."
Everything was wonderful. We needed another blanket at night! The cook was not happy with her job and showed it as she interacted with us. EVERYTHING else and EVERYONE else was FABULOUS! We'll stay here again!Genuine Expedia guest review
"Great Place, Great Price"
No complaints. We had stayed here a few years back and found it comfortable and reasonably priced.Genuine Expedia guest review
I stayed here for one night before a conference. It was easy to find, and was in a location very accessable to the beltway, meaning I could easily get to most locations in Madison or Middleton with ease. Hotel was well maintained. No funny odors in the bathroom or in the room. Very comfortable bed. Professional staff. Economical price.Genuine Hotels.com guest review
"Nice place, friendly staff, good value."
All around good experience. Nice room, great value for the price. Good location near west towne mall, easy access to belt line.Genuine Expedia guest review
Get what you pay for I guess. Old and uncomfortable but inexpensive.Genuine Expedia guest review
Not to good of experience not to honest about conditions of the hotel not recommend this to any buddyGenuine Expedia guest review
"Not a perfect suite room - but OK - and noisy"
Being a fan of suite rooms, I can say this one was a little lacking. The room's lights were all CFL (which is fine), but cold in color for some, others warm-ish -- in other words, did not match. Also very bright. One lamp didn't work at all. Further the ceilings / floors are made of wood, and creak as the guests above walk. The person above me couldn't […] sleep much - and thus, neither did I. The bathroom is also a bit dated (though clean). It's not a terrible place by a long shot, but could be quieter and updated as to decor. Oh, and they had one of those sealed "Clean Remotes" for each of the TV's - but the one I grabbed had a bunch of smudge marks on the back that came from dirty or oily fingers. Not very clean! Read moreGenuine Hotels.com guest review
This hotel provided a great stay with comfortable rooms. If this is expedia's definitition of a 2.5 star hotel, I'd be excited to see what a 4 looks like...Genuine Expedia guest review
"apartment hunting for my son"
It was very nice. The employees were professional.Genuine Hotels.com guest review
"the hotel was great the service was lacking"
The stay started off nice with all the comforts advertised but as we got to the second day the service got shoddy for eg, on the second day after sleeping in for a while and turning away housekeeping in the morning we left the room in a disarray to roam around madison. we thought that room service would take care of it, but sadly after coming back we […] found the room was in the same state as we left it, we even called for towels but weren't sent any. had to go to the front desk to get them. In the end I would like to say that even though the hotel was great the service was lacking Read moreGenuine Hotels.com guest review
"Comfortable Hotel Close to Everything"
Great Updates comfortable beds Awesome eating areaGenuine Expedia guest review
"Decent place to stay in Madison"
Nice Hotel, good breakfast until 9:00am. No frills but clean and neat. A short drive, 5-10 minutes to downtown. In a retail area so lots of stores and a mall nearby. Easy in and out. I would stay there again when in Madison and the price is much more affordable than downtown hotels.Genuine Expedia guest review
"Nice place. Good location."
The hot breakfast to order was a pleasant treat. There's your typical continental breakfast but they give you a ticket that you hand to the cook and they'll prepare 4 different hot meals like pancakes, eggs, waffle, sausage etc.Genuine Hotels.com guest review
the blanket had burn holes and the carpet was filthy.. It did have a great breakfast.Genuine Hotels.com guest review
"Big Room, Clean, Comfortable"
I stayed in a room with 2 king beds that was very large. We had three road bikes which fit comfortably in the room with all of our other stuff. The beds were comfortable enough at the price point. I really liked that the room had a microwave, refrigerator, and extra sink. The complimentary hot breakfast was also good.Genuine Hotels.com guest review
This room was fine ... 2 queen size beds in one room (not what I had booked on Expedia ... a 2 room suite with a king and pull out couch). The hotel was full and the fine print indicates there may be changes such as this room type change. The most disappointing part of this hotel was that that it was not very clean. The toilet was not thoroughly cleaned […] and the floors throughout the hotel had not been vacuumed recently. Read moreGenuine Expedia guest review
"OK, but they could have been more accomodating"
I stayed at the hotel so I could attend a cycling event the next morning, beginning at 7:00 am (30 miles away). Several other people who were participating in the same event were at the hotel. I did not check on the time breakfast was served in advance because in almost all cases in the past this has not been an issue. This hotel does not start serving […] breakfast until 7:00 on Saturday. Knowing that so many people were involved in this event it seems to me they could have advanced the schedule by even an hour to accommodate the needs of so many guests. Read moreGenuine Expedia guest review
"Looks are deceiving"
From the outside appearance, we were ready to leave. It looked like a rundown 30yr hotel. Once inside was a recently remodeled beauty not to mention the breakfast, which were actually cooked by chefs. Wow! What a pleasant surprise..... We will stay here again while in the Madison ,Wi area.Genuine Hotels.com guest review
I stayed over for a night. The rate was good, service was nice, and the rooms were nice and had plenty of channels to watch on tv. I find that rare. Only thing I didn't really care for was I only got one breakfast ticket and another person was with me.Genuine Hotels.com guest review
hotel is tired or needs updating.Genuine Hotels.com guest review
"Best Wester - Madison"
Hotel guests in this hotel were noisy, Shouting and door slamming till 3am or later. No sleep!!!Genuine Expedia guest review
Room smelled like someone had been cooking curry for 5 weeks straight. It was disgusting.Genuine Hotels.com guest review
I never had enough towels. The hide a bed was very lumpy. The rest of the room was good.Genuine Expedia guest review
Great hotel for family on a budget. Great breakfastGenuine Expedia guest review
Nice overall. Only thing for me was the bed, my body just prefers a cushier bed. My son liked the firm bed very much. I would recommend!! :)Genuine Expedia guest review
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