All hotels in Bethel, Connecticut, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here11 Stony Hill Road, Bethel, CT, 06801, United States of America, ‏‎866-925-8648
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4.1 / 5Excellent

Score breakdown (from 97 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.2
4.0 / 5Excellent
"Stayed for the night"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I only stayed for the night and left early morning, but I was very pleased with the hotel. The room was clean, especially the bathroom. I didn't have any requests but the staff was very friendly as I checked in and out. The only thing I wasn't crazy about was the breakfast. There wasn't a great selection. Overall, I would stay here again.
Genuine Hotels.com guest review
Business trip May 19, 2013
A
US
2.0 / 5Fair
""DO NOT DISTURB""
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
what we value most is our privacies while in our room. Even though we hung the do not disturb sign the house keeper entered the room without knocking at 9 am while I was trying to take a quick nap before driving back to NY. Then 10 min after she left the phone started to ring with nobody answering on the other end. needless to say no nap. kind of felt like we were being pushed out. we stayed here many times before with no issues . this time we were denied an early check in.
Genuine Hotels.com guest review
1 night trip May 12, 2013
Lou
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Room was very comfortable and the beds were great. Fan in room was a bit loud when it was on high. Breakfast in the morning was very ample and the coffee was nice and hot. Had a good stay and would stay again.
Genuine Hotels.com guest review
1 night trip May 11, 2013
B & D Brooker
US
5.0 / 5Outstanding
"Perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Enjoyed my stay immensely. No problems whatsoever. Everything was clean and well kept.
Genuine Hotels.com guest review
2 night trip May 4, 2013
Kate
US
3.0 / 5Good
"close loction"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
upon arrival, the front desk help failed to tell us where the elevators were, saw us walk down a LONG hall WITH our luggage only for me to go back, ask where the elevator was and for him to point behind us! In the room, the TV remote didn't work. When we called the front desk we were told, "oh that happens all the time, it's dead batteries probably....you can come down and we will replace them". We were in the process of getting dressed for a wedding, HE should have offered to come to us! Help was very young and disinterested in any guest services............
Genuine Expedia guest review
Other trip May 5, 2013
nancy
US
5.0 / 5Outstanding
"Valentine getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was very comfortable, clean and very quiet. We would certainly stay here again.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2013
Happy Couple
US
4.0 / 5Excellent
"Very good place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent in many ways. Location good. Staff good. Building condition and all facilites good. Parking good. Room, bath, and bed good. Felt safe. Good place for a strictly business like overnite. Only not good was no pool and location of exercise equipment place-a seperate business and building a fair distance from the hotel building, and in the cold, or rain, or snow, not attractive-didn't use.
Genuine Expedia guest review
Other trip Dec 19, 2012
Phil
US
5.0 / 5Outstanding
"Quiet and peaceful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel, quiet and peaceful. Good breakfast bar too!
Genuine Hotels.com guest review
1 night business trip Dec 13, 2012
Dan M
US
5.0 / 5Outstanding
"Top Notch Best Western"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Best Best Western I've stayed in. Very clean. Great for short or long stay. I was impressed.
Genuine Hotels.com guest review
1 night business trip Dec 4, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
clean hotel, quiet location, convenient entrances from parking area
Genuine Hotels.com guest review
1 night trip Nov 22, 2012
A Traveler
US
4.0 / 5Excellent
"Good Choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable, Clean, Convenient.......Good Choice!
Genuine Hotels.com guest review
1 night business trip Oct 12, 2012
Bob
US
1.0 / 5Poor
"horrible service air didn't work"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
never again staff uncaring unhelpful we had no air in room would not. change our room with another breakfast very poor selction waffle maker didn't work they weren't helpful there was a $250.00 hold on room which wasn't credited back to our account til 5 days later. because we used a third party to book the room(hotels.com,expidia).
Genuine Hotels.com guest review
1 night trip Jul 28, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
location of hotel works perfect for me, enjoy being able to take exercise classes at sportsplex. bed was comfortable, but the shower could use a little updating....many hotels have refrig in room, i had to pay extra for this even though it did not tell me this when i booked. I would definately stay here again...
Genuine Hotels.com guest review
7 night trip Jun 24, 2012
cheryl
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Decent hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front desk staff was very accommodating. Room was clean; big bathroom with good shower head; comfy bed. Nice and quiet.
Genuine Expedia guest review
Other trip Aug 25, 2014
Viv
CA
4.0 / 5Excellent
"convenient to Woodbury outlets"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
good experience, will stay there again, quiet, nice breakfast
Genuine Expedia guest review
Other trip Aug 6, 2014
Amy
CA
4.0 / 5Excellent
"Reasonable for an overnight"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel has seen better days but seemed reasonably clean. It was quite crowded when we stayed and the breakfast area is not designed for the large numbers that were there. Desk staff were not friendly but nor were they rude, the young man who checked us in just seemed uninterested. We would probably stay again but would investigate other options in the area first.
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
A Traveler
AU
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Not a bad hotel for the price. Only problem... internet connection is so poor, I was only able to connect to internet properly when I was sitting in the lobby. They should add few antenna in the hotel.
Genuine Hotels.com guest review
3 night business trip Oct 14, 2013
Nick
CA
4.0 / 5Excellent
"Good for business visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is good for business use, v good Italian restaurant in the other side of the road
Genuine Expedia guest review
Other trip Jun 18, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"nice location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the hotel seems old, but well maintained. thus, the room was clean enough and the breakfast was OK.
Genuine Hotels.com guest review
1 night trip Apr 15, 2015
sh chae
KR
2.0 / 5Fair
"Accueil désagréable par la réceptionniste de soire"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
- accueil très désagréable par réceptionniste de soir . Absence d'équipement (frigo et micro sur demande plusieurs semaines avant arrivée) tel qu'indique sur le site - absence d'eau chaude dans la salle de bain le matin du départ.
Genuine Hotels.com guest review
2 night trip Oct 1, 2014
A Traveler
CA
4.0 / 5Excellent
"Un lit douillet comme à la maison!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Très satisfaite du confort de la chambre et de la propreté de celle-ci. Le déjeuner était bien, mais petit un peu pour le nombre de clients.
Genuine Hotels.com guest review
1 night trip Jul 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Muy bien ubicado y el personal muy atento."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Muy buena estancia, aunque lo pedí no me extendieron el check-out por no haber hecho mi reservacion directamente en su website, sino por medio de un tercero a pesar de ser socio Platinum de Best Western Rewards.
Genuine Hotels.com guest review
1 night business trip Apr 1, 2014
Rick
MX
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Il y avait des taches douteuses sur les couvres lits.
Genuine Hotels.com guest review
1 night trip Aug 21, 2012
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night romance trip Mar 26, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Dec 3, 2014
denis
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Jun 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip May 30, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip May 20, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip May 3, 2014
M&M
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Jan 20, 2014
A Traveler
US
5.0 / 5Outstanding
"fine, clean rooms, efficient check in"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Dec 6, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 1, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night trip Sep 27, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Jul 18, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip May 3, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Mar 16, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night trip Dec 14, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Dec 14, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Nov 9, 2012
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Nov 3, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 11, 2014
else
DK
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 24, 2014
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Oct 18, 2013
A Traveler
BR

TripAdvisor reviews for BEST WESTERN Danbury/Bethel

Overall rating:Based on 140 traveler reviews

Most recent traveler reviews:

Overall Rating
"Disappointing"
05/26/15 jellisaz Tucson, Arizona
Have stayed twice before & been satisfied; not so this time. Check in clerk was not friendly or welcoming; keys didn't work - had to get new ones. There was no info in the room about local places to eat & housekeeping never came, altho the room was available from 10 a.m.-8 p.m.
Overall Rating
"Excellent Stay"
05/25/15 Bill S Fairfax Station, Virginia
Excellent hotel amenities and value!! This hotel was gathering site for a family memorial service in the Newtown, CT area. All in our family had excellent service at the hotel. Keep up the good work!!
Overall Rating
"Very nice stay"
05/18/15 Michael R Fairfield, Maine
Checked in about midnight. Rooms were available and were very nice. Staff was very friendly and helpful. Breakfast was very nice. Eggs and sausage were highlights as well as excellent coffee. Room was very spacious and clean. Had a great night's sleep.
Overall Rating
"Pleasant Stay"
05/18/15 Kaveman88 New York City, New York
Extremely helpful front desk and clean facility. Breakfast was included and sufficient. Room was clean. Front desk called my room within fifteen minutes to see if i was satisfied with my accommodations.
Overall Rating
"ALWAYS a Very nice stay"
05/18/15 BIBBITZ Ravenna, Ohio
Hotel is very close to many great areas. Comfy stay Great staff. Close to many restaurants and shopping. EXCELLENT value Hotel in close vicinity to NYC. Easy access to Highway. Staff is very nice and very helpful.
Overall Rating
"Good except for technology"
05/11/15 Mary H Chebeague Island, United States
the internet interface did not work at all with our email clients and the service provider's support people failed miserably trying to resolve the problem. Also, the flat screen TVs present analog signals which are s t r e t c h e d to fit the screen.
Overall Rating
"Maintenance"
05/09/15 Idella J Lafayette, United States
The shower knob broke, the toilet wouldn't flush and the room key did not work half the time. They do not have a regular maintenance person on staff and I had to fix the toilet myself to avoid moving to a different room which would have been a huge inconvenience.
Overall Rating
"Right of the highway"
05/05/15 Wendy S Sussex
We stayed at the hotel while travelling home from the south. it is in a good location just off the highway, comfortable beds, good breakfast. nice decor. Best Western does work hard at customer service
Overall Rating
"Great price, but needs work"
05/02/15 Diane S Connecticut
For the price we paid, I was overall happy with this hotel. However, I would gladly bump up my rating if the management took care of a few things. One, when we had to enter the hotel from the back parking lot at night, we found the back door to be "out of order". That caused us to have to walk around the hotel in the dark on the narrow entrance driveway that had no sidewalk yet a sharp curve. Not very safe for pedestrians carrying luggage. Our room was nice, but the wallboard around the granite vanity stand needed patching of large holes. Thirdly, almost every seat cushion of the chairs at the breakfast spot were heavily stained. All these issues can be easily fixed by management
Overall Rating
"Very Rude"
04/30/15 morley1948 Halifax ns
I checked into this place 0n the 29th of April and could not believe how rude the person behind the counter has. When she ran my credit card she informed me and everyone else in the lobby that my card had been rejected in a tone that left a lot to be desired. I had just used the card to purchase gas about 2 hours before and purchased gas the next day using the same card so that tells me she did not know what she was doing Once in the room I tried following the instructions to place a long distance call to no avail. I called the front desk and again I got the same frosty response informing me she would look into it and get back to me(never happened). Got up the next morning to find luke warm water coming out of the shower. I stayed here 3 years ago and the customer service was excellent. I would like to know what the hell happened. I have stayed at Best Westerns for over 8 years and have never been treated so shabbily in my life!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews