Room was hot upon arrival and never cooled. The ac was on non stop set at 61°. The hotel staff said it was due to the door being opened too many times. It was cooler in the hallway.Genuine Hotels.com guest review
"Nice quiet area"
Room was ok. Place was quiet.Genuine Hotels.com guest review
"Extremely helpful staff"
The facilities were very average but very clean. They met my needs. What made the stay exceptioa; was the customer service. I was having trouble with the television and rther than make me wait ti havesomone look at it, they immediately gave me a new room then followed up to make sure everything was okay.Genuine Expedia guest review
"Clean and easy"
The hotel even being an older one, was clean and inexpensive. Their pool and in-hotel bar were a plus!Genuine Hotels.com guest review
"Best Western Henderson"
If you're travelling through the area without kids this is a good resting place. Only draw back I had is absolutely no cell coverage from T-Mobile in this town, not even a roaming provider. Friendly family run sports bar in the hotel with a better menu than I have come to expect in small towns.Genuine Hotels.com guest review
"Best Western - Henderson, TX"
Very pleasant stay. Food at dinner was excellent, but more than I could eat (that's a positive). Clerk told us breasfast was served until 10 AM, but it closed down at 9:15 AM. Very little left to eat. Need to get this right.Genuine Hotels.com guest review
"horrible old hotel"
08/16/14 Dean R okc, United States
Small rooms; found pills on bathroom floor; hotel pool is old and cracked; restaurant food horrible; bar cannot make a decent drink. breakfast area was clean, but the fruit was VERY old and decaying; bread products looked old and dry; juice which I did try was past it's use date. would not stay there again for any reason.
"Will stay again!"
08/11/14 txfrmgrl Texas
We stayed 2 nights for a convention in Henderson and will certainly use this place next year. The price was good, room very clean, bed comfortable and breakfast was yummy. It is an older property with outside doors and was very nice to just back the car up and unload. We felt safe there... no problem at all. I like the soap dispensers in the bathroom. Certainly saves waste with all the little bottles. Landscaped beautifully.
"The Confusing Place"
07/06/14 Diane G Clinton, Arkansas
Was happy to only have to carry my things to the outside door, but it wouldn't open. Had to go around and be berated by a woman who said "You musta locked the deadbolt!" Then had to walk forever to get ice/talk to front desk. Confusing signs. No big deal. I was just VERY tired.
"BW in Henderson, TX"
06/23/14 Philip Q Breaux Bridge, United States
overall conditions good / don't take a room in the back / it faces the setting sun and hot in the summer time / the bar had cold beer and good help except for one waitress / the hotel staff were great / the bed comfortable /
"Will be staying here again."
06/06/14 Desiree D Henderson, United States
I had to stay here in a pinch and will definitely stay here again when need be. I felt the hotel was nice and secure. I was extremely pleased with the locks on the outside doors to enter the rooming areas. As a woman who travels alone with small children, security and safety is an important issue for me.
"quiet place, good sleep"
06/05/14 Vanessa W Fort Worth, Texas, United States
We spent the night here, and it was nice and quiet. They had a decent selection of breakfast food, which was nice. There was a large pool, although I didn't have time for it. I wanted to! I would recommend staying here, as it was far from any highway noise.
"I will never stay here again!"
On April 11,2014 at 11pm, I received a pounding on my hotel door. Imagine my surprise to find a woman who states she is the owner of the hotel. I believe she addressed herself as Susan. I have a five month old daughter who was being very difficult getting down to sleep. I had asked for a first floor room for the night of April 10 and 11 due to having a baby. This woman stated they have received complaints of a crying abandoned child. Then she questioned me is her diaper dry, have I fed her.. And then she threatened to called the police on me. I was mortified! As I informed her, no my daughter is dry, no she won't take any more bottle, and that she is teething. I am walking the floor trying to calm her. Gave Tylenol and have tried teething tablets. Thank you for pounding on my door. I almost had her down. Well again she threatened me with police. I asked her does she want to credit my room.. I will gladly find another place. Well no but the entire floor apparently was complaining. I said really! My family and friends have room 104, 106- me, 110, 112, 114, 116, 121, and above us in room 204. What is worse my husband was watching the (baby momma) cat fight that was happening in the bar. When a woman came into the bar and told him there was an abandon baby and they were calling the police. He came a running. Seriously! I'm being talked about by the staff! We grabbed the baby to get my again crying child out of the room to the lobby and watched 3 police units respond to the fight. My family, my friends - including my lawyer friend watched her insult us once again! Telling me I am not caring for my child. I'm sorry I have worked patient care for a pediatric hospital for nine years, and been a Texas flight paramedic for 20 years. She continued to tell everyone present that she wouldn't have call the cops on me. Well that's nice... Here 20 feet away is the police dealing with her bar fight. I paid $91 a night to be insulted! No I will never stay in a Best Western again and after being witnessed by no less than 6 members of my friends and family neither will they. And after I posted this to Facebook many of my 600 friends will not as well. So warning mothers of young children - Best Western in Henderson TX will threaten to call the police if your teething child is crying!
04/14/14 Vickie B Fort worth, United States
I had a mix up in the reservation process and when I tried to check in my reservation had been made for the previous weekend & I was listed as a no show. They honored my reservation anyway and didn't make me pay for a room again. I was extremely pleased and happy with their customer service.
04/08/14 Rory L Houston, United States
Found the hotel on CheapHotel website...and it is cheap!!! Very disappointed with the value for the dollar, as well as the overall experience. I would spend a few extra dollars to stay at another hotel in the area.
03/16/14 Daniel B Bastrop, United States
Comfortable beds, very good food from somewhat limited restaurant menu. Made to order omelets included in complementary breakfast are very good. Staff are very friendly and accommodating. Drawback is mixed smoking non-smoking rooms.
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