The hotel is located in Clearlake Ca which isnt the best area but overall the room was very comfortable once we cleaned it up a bit . The bathroom toilet was dirty as well as the bath tub. The rest of the room seemed clean and the staff was friendly. It is the best hotel in the area. One of the elevators decided to go a little off whack and take us […] to every floor but ours and when reported they immediately put a sign on it. Read moreGenuine Hotels.com guest review
"Last minute getaway..............."
Very comfortable. I've always have had a great time @ Best Western, and this time continued the experience! Some of the neighborhood down the road was questionable, not the Hotels fault. Over all I would do it again! Leaving was sad (also not the Hotels fault) some jerk abandoned his two little dogs in the back parking lot, but Kudos to the staff which […] cared for the two little girl pups! Read moreGenuine Hotels.com guest review
"nice and clean"
Try out the restaurant down stairs, it was very slow, waiting a half hour and didn't even take my drink order. Only had one waiter but left due to then taking other people's order that came after me.Genuine Hotels.com guest review
"Close to Clearlake!"
Although the room was clean, the heat/air control was not easy to understand. Even the front desk clerk had difficulty in changing the room temperature. The restaurant was out dated, but the food was good.Genuine Hotels.com guest review
"Nice room for the area"
Hotel was clean and neat. Room was spacious. The bed was very comfortable. Nice staff.Genuine Hotels.com guest review
The room was perfect, clean, comfortable & quite.Genuine Hotels.com guest review
"I will visit again!"
The beds are very comfortable and location was easy to find. I had no complications with the staff at all and the price was very reasonable.Genuine Hotels.com guest review
The staff was very attentive and friendly. We were very satisfied with our experienceGenuine Hotels.com guest review
good hotelGenuine Hotels.com guest review
Overall it was nice. The nicest hotel in the area to stay for me. It is a bit run down and many of the bottom floor rooms are used for storage, but I would stay again. The bed is a bit too hard for me, but not too bad. The recliner is outdated and it was a bit hard to get out of. Overall, a good deal. Staff was extremely friendly and helpful. The hotel […] restaurant has good food and good service. Read moreGenuine Hotels.com guest review
"Very good location and service"
It was very relaxing.Genuine Hotels.com guest review
"Excellent in every way"
The Best Western El Grande Inn has my highest recommendation. From the minute I stepped in to register, to the time I checked out, every one was so kind and helpful. The bed was amazingly comfortable. I was also impressed by the cleanliness of my room and bathroom. There was even a special cover to prevent germ exposure on the television's remote control. […] I would definitely stay at the El Grande Inn again. Read moreGenuine Hotels.com guest review
Thanksgiving night we received a friendly greeting from the front desk staff. She directed us where to park our car and travel trailer so that it would be monitored on the security camera (it's Clearlake, afterall). The hotel was suprisingly nice with interior hallways surrounding an interior courtyard. The room was clean and in good order and we found […] the bed comfortable (however the hide away in the couch was terrible and our son slept on the floor instead). We could see our car from our window too and encountered no problems. Check-out in the early morning was quick and easy and done with a friendly wish for a safe trip. While we usually stay at Marriott or Hilton brands, Best Western is a nice, clean place to stay for the night. When we need to visit relatives in Clearlake again, we would stay at the Best Western El Grande. Read moreGenuine Hotels.com guest review
"Best Western El Grande- Clearlake"
I booked a suite, very comfortable and clean ( I stayed an extra night) .small but comfortable rooms.wet bar, micro & fridge. View of the lake over the parking lot. Still it was nice view of MT K. Nice atrium, great little pool (indoor) and Hot Tub (out of doors) Decent little lounge, the Restaurant was unimaginative but good basic food, better choice […] than many other places to eat. This was the one spot in Clearlake, and possibly on the entire lake I would recommend. There are a few much more expensive resorts, but this fit all my requirements. Read moreGenuine Hotels.com guest review
"Best Western El Grande Clearlake, Ca."
I had a nice quiet stay with no suprises, just the way I like it. Would stay again.Genuine Hotels.com guest review
"Won't do it again..."
The restaurant had two people in it and one waitress who couldn't keep up with that. I ordered a glass of wine and it took her forever because she coudn't get the bottle open. While I was waiting to be served a saw a housekeeping cart come out of the kitchen. The hotel room smelled stale. The halls were dim lit and "creepy".Genuine Hotels.com guest review
07/27/14 Erin E Wichita, United States
We had to stay here as our hotel in San Fran was messed up and we didn't learn until we tried to check in. We had to go way out or our way but the drive there was beautiful and the when we got there the staff was friendly hotel was clean and it was a nice stay.
"Been worth it everytime..."
07/25/14 Barry_Marootner Eugene, Oregon
I travel to Clearlake twice a month and I've found this hotel is pretty good for the value. I'm not to picky, so it's comfortable for my needs. Staff has always been nice. Rooms are clean. Very comfortable place to chill outside the rooms with a little waterfall and what not. The restaurant's food is fair. The only thing I could knock about this place is the restaurant staff. One women in particular. Don't get me wrong, she is a nice person but the rooms do offer room service and i usually go down to look at the menu and decide what to eat and when I tell her I'd like to have the meal in my room she gives me the run around about how it's so hard for her to wait on people and have to bring food to my room. The one time she did I tipped her almost $10, but the last few times there has not been a single person in the restaurant and she gets an attitude about having to do her job. So I wait and take it myself. I would not ask if there were other people that she is waiting on, but I've never seen a single person in all the times I've stayed there. It's only the one women. The other is more than happy to do her job and I have to Jam her tip in her hand. It's as if she feels she did not deserve the tip. Other than one staff member I really can't complain about anything else.
"Great hotel in Clearlake"
07/15/14 MissCVD San Francisco, California
Made reservation online. We are always doing some sort of business when we come here but consistently greeted, room is clean, and even allowed us to park our truck (with tools inside) where they could see it on the video surveillance. Nice Job Best Western! You have my repeat business.
"Place is ok if you Don't expect any customer service!"
07/10/14 Karen C Sanger, California
Made a rear ton by phone. Placed on hold 3 times. Hung up waited 10 minutes called back. She wanted to place me on hold again. I told her "NO, I want to make a reservation" she asked me to call back in an hour. I did, she said she could take my resrvtn now (should I be honored that they finally decided to let me stay there). Gave her my info and asked for best rate for The type of room I wanted and asked for ground floor due to access issues. She gave me the rate, I agreed. Done! Except when I got there the rate was higher, ground floor was not noted and took forever to check in because the employee was interrupted by phone and other employees. When she gave me the paper to sign the rate was still wrong and she was annoyed with me! Really? Ok, so we get into room and it is ok. Clean, roomy and clean. That's a good start. All goes well for the few hours we are in the room sleeping. Then it's. Heck out time. OMG! I'm in reception hell again. The lady at counter doing nothing gives my info to the busy lady and tells me she will help me when she is done and walks away. Ok, different union, maybe? I wait. The man she is helping gets his receipt and he tells her the print is so light he can't read it. She smiles and say she knows she has to change the ink in the printer. He waits but she tells him she can't do it now. My turn - Oops phone rings. It's evidently the boss, she takes eons to get off the phone, seems there was a problem with a credit card res she couldn't process and gives him all the CC info right there at the desk in front of me! She continues with some plumbing issues with a guest room complete with YUKKY details. Finally hangs up. I get a friendly smile and she checks me out. I get a light printed receipt and I tell her I can't read anything on the page. Her Smile disappears and she turns around to busy herself - but not with the printer. Guess I'm dismissed. Bye bye BW Not so Grande in Clearlake!
07/02/14 Joan N San Diego, United States
I came in dressed like a slob in dirty shorts and a T shirt and the receptionist treated me with the same courtesy and respect as when I left dressed in a suit for a job interview. She let me check in early and check out late. That was extremely important to me since I had a job interview at 1, and it was really hot. Beautiful hotel with court yard in the center. I would strongly recommend this hotel.
"Not bad / not good / just very average"
We stayed here based on a recommendation from a local resident. Supposedly this is the best hotel in the area. This is not a bad place to stay, it's just not a really good place to stay. So I guess due to the lack of any better places to stay you are stuck staying here. The room itself was large enough and clean although a little dated. I did get a good nights sleep as the area is very quiet. The hotel is in need of an update. Unless they build a new hotel in the area I would stay here again.
06/24/14 Donna C Redmond, United States
Very clean and comfortable stopover for the money. Would not hesitate to recommend it. One of the best motel overnight places that we have ever stayed, and we are timeshare owners. Although the room was very clean and accommodating, we prefer staying at timeshares for long-term trips.
"Needs more improvement in terms of service"
06/21/14 Pinky C Davao City, Philippines
The hotel or motel whatever they call it is generally clean when we initially check in the first night. It was comforting that it was comfortable and the sheets and towels were white. However, there seemed to be some problems in their service. We wanted to brew some coffee in the morning but when we got water from their vending machine, there was none. I asked help from the front desk staff but she just helped me get my money back from the vending machine and that was it. There was no breakfast offered though there was a restaurant in the ground floor but it would have better value if free breakfast was provided since Clearlake was a small area and did not have accessible restaurants outside. When we returned from our activities at the end of the day, we found our room the way they were when they left. We thought they did not make it up as we forgot to put up a sign but we were surprised that they took the trash out, our wet bathroom rug and that's it. Worse, they did not even replace the bathroom rug and left it just empty. Hope they improve on their service considering that Clearlake is really a small town and if the staff were more accommodating, it would have made our stay better.
06/20/14 John V Sacramento, United States
The room was tired. The furniture was filthy. The room layout was amateurish. It is one of the better hotels in the area, but you may want to consider avoiding staying overnight in the Clearlake area.
"Needs some repairs"
06/17/14 Lois H Henderson, United States
Nice staff, but the rooms have some minor maintenance issues. Restaurant is adequate for breakfast. When I booked the room online, the room description stated that a continental breakfast was provided, but when checking in we were told they do not offer that service.
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