"Very nice hotel in Nicaragua!!!"
I loved the hotel very nice gardens very clean the staff is very friendly. I will recommended to friends and family.Genuine Expedia guest review
Our room was very clean and the a/c worked fine. The service at the counter was very helpful. Water pressure was low the second time we stayed there but not a major problem. Breakfast and it's service was good. A very safe and easy walk across from the airport. The place to stay if you have an early flight. A little expensive for Nicaragua.Genuine Hotels.com guest review
"Great hotel, great service!!!! A+"
It sure was more that what I spected, and the breakfast was deliciIos!! I will sure stay there again. thank you!Genuine Expedia guest review
Hotel was very convenient to Airport.Genuine Hotels.com guest review
"OK for quick overnight"
The hotel is very conveniently located to the Managua airport - literally right across the street. There is a shuttle but you could just as easily walk across the road, which would avoid the kids clamoring for tips for helping with loading baggage in the shuttle at the airport. The staff was not very helpful when we checked in at 10pm but the morning […] staff was much friendlier. There were two bottles of water in the room, which was nice as there was a sign stating the hotel didn't recommend using the tap water. The bed was rock hard and the showerhead was mostly clogged. The breakfast was nice and the grounds were very well kept. Overall, an OK place to just sleep before heading elsewhere but definitely not somewhere to stay more than that. Read moreGenuine Hotels.com guest review
i was very impressed with my clerck that checked me in 0n the 23 of feb he was extremly helpfull I believe his name was alfred he spoke very good english i would recommend it high for 1st time travalersGenuine Hotels.com guest review
Great little hotel right across the street from the airport. Don't let the proximity steer you away as it is very quiet.Genuine Hotels.com guest review
"It was a good stay and convenient."
Hotel is overpriced, but I guess is due to its location. It was good overall.Genuine Expedia guest review
Adequate as a stopover after a late flight in and before an early flight out but definitely not a destination hotel.Genuine Hotels.com guest review
"Really close to the airport"
The absolute best thing about the Best Western Las Mercedes is the location right across the street from the airport. It's a short walk to your flight in the morning. Otherwise, this is a basic motel with clean rooms and a nice pool. The free breakfast is hearty and, did I mention, free. This is by far the best option near the airport in Managua.Genuine Hotels.com guest review
"Nice safe place."
This is a nicaragua rating not a New York rating. We have stayed here 4 times and it is always clean safe and friendly. The staff will do whatever they can to help you and there is hot water, usually. The breakfast is great, the pool area is relaxing, we will be staying there again next year.Genuine Expedia guest review
"Close to airport"
Walk to hotel from airport. Rooms are small but adequate. Breakfast is very good-outside by the pool. It is a relaxing atmosphere and quiet for being so close to the highway and airport.Genuine Hotels.com guest review
Our party of 7 stayed here the night of our arrival in Nicaragua and the night before our early morning flights back to the USA. The hotel was perfect. It is right across the street/highway from the terminal - no more than 150 yards. We took the shuttle to the hotel on arrival, but walked to the airport for the return trip. On arrival, a representative […] of the hotel was waiting at the baggage claim area and helped us negotiate our way through customs and out to the shuttle. This was an unexpected but very nice touch. The hotel restaurant is fine with attentive service. The included breakfast is very good. I will stay at the Best Western Las Mercedes again if I get back to Nicaragua. Read moreGenuine Hotels.com guest review
we loved the hotel. we have made future reservations already to stay there. there is a design flaw in the room - the air conditioner blows cold air directly on the beds with no way to adjust. the air conditioner should blow cold air into an open area so that the entire room can be cooled without having to freeze out the people in the beds. my wife and […] i put barriers over the air conditioner vent in order to deflect the cold air. Read moreGenuine Hotels.com guest review
"Biggest party in managua"
Don't stay here on new years eve if you have an early flight. DJ played until 5 in the morning. Should have slept in the airport and gotten more sleep. Customer service said I could have a reduced rate next time I stay there. I replied to their offer and never heard from them again.Genuine Expedia guest review
was at airport...not safe to go for a walk,,,,,nobudy in bar or restrountGenuine Expedia guest review
"Really substandard on all fronts, and expensive to"
Tired hotel taking advantage of its position across from the airport. Rooms are very basic. The night manager did not make any of the wake up calls and when I went to see why not he was asleep at his office desk. Many guests were affected. The check in and check out takes forever. I will do almost anything to never stay there again.Genuine Expedia guest review
"A croos of the airport"
It was greatl, an specilal slhutle pick up hours for me Only. I was thankfull for thlis kilnd of services, and the courteousy of every oneGenuine Hotels.com guest review
clean professional convenient to airport and helpful staff. Great breakfast.Genuine Hotels.com guest review
"Very good for families and single people."
My stay at Las Mercedes was very pleasant, I would stay there again.Genuine Expedia guest review
I last stayed there 14 years ago they still have not upgraded the air conditioning. It is underspeced and inadaquate. I sat at the desk with sweat dripping from my head and was unable to sleep because of the heat. I will not return to your hotel. When I complained to the staff they just verified that the air flow was too little.Genuine Hotels.com guest review
Dont count on honoring rate. They charged me a 35.00 tax on 1 nitght stay, I was stuck because I was traveling alone and didn't know what else to do. Pool so dirty couldn't and wouldn't get in it!! Very unsafe areaGenuine Hotels.com guest review
"Conveniently Across from airport"
We had a great time at the hotel! Great service! Only thing i would say could use upgrading is the tv's in the room to modern lcd/led tv's.Genuine Hotels.com guest review
"Very convenient to airport"
My daughter was given a smoking room without offering her options. Because her boyfriend was with her the rate increased by nearly 12 dollars.Twice we asked for a wake up call but none was given. Customer service could be improved. Restaurant was nice and the service there was excellent.Genuine Hotels.com guest review
This Hotel call them self pet friendly, they don't know what that mind, I book this because I travel with 2 small dogs (Chihuahua ) they only weight 5 pounds each and are well trained, they charge $20.00 extra for each dog and they give us the worse room the Hotel have, we when to the lobby and were told that the dogs were not allowed in there, the […] dogs were not running around they were seating in my lap. I will never stay there again, for what they charge is not a good place to stay, if they say pet friendly they are not. Read moreGenuine Hotels.com guest review
"Las Mercedes, Managua, Nicaragua"
Very nice, comfortable, lovely pool, good food, no bugs. My stay on Feb 28th had dozens of mosquitoes in the room. This time, all good.Genuine Hotels.com guest review
"Best Western Hotel Las Mercedes, Managua,Nicaragua"
Overall good experience. However, I killed about 25 mosquitoes in my room, and there were more lurking. I heard the staff spraying down the hall later. My next night´s stay the following week was bug-free.Genuine Hotels.com guest review
"A small Paradise near the airport"
I love to stay at Las Mercedes, the gardens make me feel as if I was at a resort outside the city, although the airport is right accross the street. Very convenient location for those traveling odd hours. Love the food.Genuine Hotels.com guest review
"Best Western Managua Airport"
We have had differing experiences over several years at this hotel, and had felt that it had gradually improved over the years (certainly very convenient for the airport), but this overnight stay was disappointing. We could not get a room with a bathtub (which we have always had in the past), and the shower was very weak and quite cold. Interesting […] they said that the same rate applies whether you have a modern room with a bathtub or an old, dingy room with an inadequate cool shower. It is also disappointing that the breakfast (from 6:00AM) is hardly open in time for use prior to the early morning (7:15AM) flights. But, all the same, it is very handy for the airport, and we will no doubt return. Read moreGenuine Hotels.com guest review
"Location location location"
Hard to beat this hotel for its location across street from airport. Staff was moderatly friendly and bilingual. Room was on the small side but my main complaint is that they are totally 'green' rooms with respect to the lighting so even with all 4 flourescent lights on the room was dark.Genuine Hotels.com guest review
"Hopelessly overpriced and poor service"
Absolutely ridiculously overpriced coupled with unfriendly, rude and slow staff. The pool areas are nice though and the location can't be beaten. If your flight is later than 8.00am; stay somewhere else...Genuine Hotels.com guest review
"stay at best western"
so cvonvenient across the street from the airport. I am chemically sensitive and all the towels and sheets have a completely neutral smell. I often have to check out of hotels if they use smelly laundry detergent. As my son lives in nicaragua I plan on going there often. This is my choice for a motel.Genuine Hotels.com guest review
"Lousy service and hopelessly overpriced"
Hopelessly overpriced with rude, slow and unfriendly staff. Rooms also feature the smallest tv I've seen since the 90s. The location however cannot be beaten, and the pool areas are nice. Good option if you need to catch an early flight, otherwise stay somewhere better for less money.Genuine Hotels.com guest review
"Convenience in Managua"
This hotel is basically a Best Western in Managua-pretty much the same cost as in the US, but in Managua overpriced, BUT incredibly easy access to airport- just can walk right across the street. It is safe and kept up. Our room had hot water without the scary live wire connections.Genuine Hotels.com guest review
"Great location for overnight stop"
We stopped in Managua just overnight, getting in late and leaving very early the next morning. We selected the hotel because of the location. We were two women traveling alone and did not want to deal with taxis in a city we were unfamiliar with.This hotel is really just across the street from the airport, and we were able to walk across a parking lot […] and a large (divided) street into the front door. We inquired about the location of some airport employees who actually walked us to the hotel, which was not at all necessary, but polite anyway. The lighted sign from the hotel can be seen when you exit the airport. We check in quite late, the room was clean and ready. The only service we actually used was the wake up and it was right on time. The grounds looked lovely though we saw them only in the dark both pm and am. I would recommend this hotel, and would stay there again under similar circumstances. Read moreGenuine Hotels.com guest review
"Not honoring hotel.com quite"
Hotel rooms and ground were nice, but it took a long time for the desk to accept the agreed upon rate from Hotels.com . They wanted to add 17% tax, when my confirmed price included tax.Genuine Hotels.com guest review
"Lack of working shower and poor restaurant"
This hotel is absolutely your best bet if you need to catch an early plane or as a relaxing and familiar 'entry zone' into Nicaragua. Nice grounds, two swimming pools, helpful staff, air conditioned rooms, comfy bed, TV etc. Our visit was fine but was let down by the fact that the shower was not working...just a dribble of cold water coming out...which […] is the kind of problem that we came across throughout our stay in Nicaragua due to a combination of bad plumbing/maintenance, poor water infrastructure and the present drought. Additionally, the restaurant on site offered only two vegetarian options. I had the cannelloni and could barely swallow it. It tasted like rank dishwater. We didn't return for an evening meal as well...we just ate snacks in our room. Read moreGenuine Hotels.com guest review
"perfect location for catching a flight"
I really like las Mercedes. The only thing that would have made it better, is to have water pressure. The shower came out in just more than a drip.Genuine Hotels.com guest review
"Convenient location but room had bed bugs."
Hotel is generally fine if fairly overpriced for what it is. It is a great location if you have an early morning flight and that's really the only reason I stayed there. My stay would have been adequate except that I woke up in the night with an itchy neck and saw a bed bug on my pillow. I had to get up and ask the front desk to move me to another room […] which they did. Second room was fine but you wouldn't really expect bed bugs in a chain such as this especially as I paid at least 3 times more to stay here than any of the other hotels on my trip and this is the only one that had the problem. Read moreGenuine Hotels.com guest review
Response by Best Western Las Mercedes Thank you for your feedback. We appreciate your comments, we did not expect this to happen, please considere a future stay with us and prove you that we have a superior service in our property.
The water pressure was awful. It just trickled out and no hot water.Genuine Hotels.com guest review
"Cabin by the airport"
7.15 a.m. flight out of Managua meant we wanted to stay close to the airport rather then stay in Managua and get cab out to airport. Hotel is laid out like a holiday camp with pathways lined with cabins radiating out from reception with restaurant and pool at the edge. Rooms clean with expected facilities. Air con unit was a bit noisy (would have preferred […] if it wasn't above the beds). Quick check out in morning with a 2 min walk to airport check in was welcome though Read moreGenuine Hotels.com guest review
"Great Hotel when passing through Managua airport"
Stayed for one night after landing at Managua late at night before hitting the road the next day. Perfect for just that!Genuine Expedia guest review
"Very convenient for airport travelers"
Food in the restaurant was good and fairly priced. The warning that taxes were not included in the hotel's prices was inadequate. Patrons of both the hotel and its restaurant should know in advance about the actual amount of the 25+% tax surcharges levied on their accomodations and meals there. Hopefully, the odious practice of governments' sticking […] it to unsuspecting visitors might be constrained if knowledge of their exploitation is known by visitors in advance. The same should be done by hotel reservation services. Read moreGenuine Hotels.com guest review
"Excellent hotel,highly recommend,"
All was great, beautiful relaxing everything you could want. Staff courteous plus. No complaintsGenuine Expedia guest review
"Good for fly in fly out access"
Great for the first night late arrival in Managua or last night early am flight out. just walk across the road to the airport :) also good for larger groups to meet up and depart from.Genuine Expedia guest review
Response by Best Western Las Mercedes WE REALLY APRECIATE YOUR FEEDBACK IT HELP US TO BE BETTER DAY BY DAY
"Perfect for a night at an airport hotel"
A friend recommended this hotel to us because we had a very early flight out. I had read really mixed reviews online and was a little worried, but it was absolutely fine. The rooms were clean, they could be modernized/updated esthetically but they were super clean and the beds comfortable and we had no problems getting WIFI in the room. It was very […] quiet and the staff quite pleasant and helpful. The doormen were very attentive and helpful, and the staff in the restaurant were great. We ate at the restaurant, and for Nicaragua it was expensive but aren't all airport hotels, and I we found the food to be quite good. There were very few other guests that we saw, it seemed to pick up in the evening. With a 630 flight and 2 small kids in tow, the convenience of literally walking across the street to the terminal was ideal. Read moreGenuine Expedia guest review
Response by Best Western Las Mercedes we really apreciate tour feedback you are helping to us to be be better day by day and our staff has being training to provide you an excellent services
"Convenient to the airport for late night arrivals"
Dreary room. The staff are pretty good but not too friendly.Genuine Expedia guest review
"Don't buy the wine :) No really! Don't."
With a larger group fpr 2 nights and the obligatory set menu. Ordered some $9 a bottle wine for the table and got charged $56! Went to the gas station on the corner the next night and bought 4 bottles of the same wine for the table for less than $40. Otherwise - it's a pretty decent airport hotel and I'd stay there againGenuine Expedia guest review
"Really not very good experiences"
There was no water in the bathroom. The telephone didn't work. Had to change keys three times before they worked. Internet only worked on and off. So many guards watching what one is doing. Won't stay there again. !!!Genuine Expedia guest review
Can't be closer to the airport. Just need to cross the street to check in. We had a flight at 7h45 am. So we did our check-in then and went back to the hotel to get our included breakfast that starts at 6h00 am. I would only stay there because of an early flight because of the many options the city offers in term of restaurant options. There are 2 decent […] pools and ok gardens. The restaurant needs a serious up grade on its wine list. 2 reds and 2 whites to choose from; come on ! The steaks were excellent as was the cooking level. The staff is very courteous. Read moreGenuine Expedia guest review
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