"No tv guide"
We didn't come to watch tv, but the guide in their book didn't match reality, nor was there an on-channel guide. Spent an hour surfing, then gave up and went to bed early. The hotel sort of compares to Hampton Inns, including price. So this was not a bad place to stay. We would stay again if Hampton didn't have any rooms, which was the case this visit, […] due to the floods I think. Read moreGenuine Hotels.com guest review
Room was clean and comfortable. Friendly staff. Good locationGenuine Hotels.com guest review
"3 day stay"
Hotel was very nice Beds comfortable very accommodatingGenuine Expedia guest review
"very convenient location, easy access"
Comfortable, so nice to have mini frig and micro-wave, plus little bar/sink area in room. ! Free breakfast was good,- so convenient! Slighter bigger coffee cups and lids would have been nice. would love to see recycling options and less Styrofoam plates & cups. Would definitely recommend and stay here again! ThanksGenuine Hotels.com guest review
"Excellent experience for the price"
Clean, comfortable room. Friendly staff. The hot breakfast was one of the best I've seen. Easily accessible.Genuine Expedia guest review
"Great spot between Denver and Colorado Springs"
This is a great hotel, especially for a stay of multiple days. The staff was welcoming and helpful, and the room was clean and comfortable. The breakfast in the mornings was also one of the better I've had from a hotel. Castle Rock is situated nicely to make it easy to visit both Denver and Colorado Springs if you're willing to do a little driving.Genuine Hotels.com guest review
"Excellent location and very homey!"
Comfortable beds, very quiet.Genuine Hotels.com guest review
"Nice place for our transition."
We just moved to the area with our dog and cat and stayed in this hotel until our home was ready (6 days). It was very nice, the staff was very friendly and professional, and was very good for our pets.Genuine Expedia guest review
"Really nice, loved the stay!"
Very enjoyable, comfortable! Clean, spacious, attendant was great, even throughout the night hours. Close to movies, shopping, food, really great location!Genuine Hotels.com guest review
The room was very clean and comfortable. The breakfast was good, with a wonderful variety of food. The staff was very helpful and friendly. I don't have anything negative to say about staying at this hotel, I would definitely stay there again.Genuine Hotels.com guest review
"Great room for the price"
The free breakfast had great selection and was fresh and good. The room was spacious with a couch and desk and everything looked clean. The workout room was small but adequate. It was an excellent stay for the price.Genuine Expedia guest review
"Nice surprise, not your dad's BW"
Wasn't sure about BW, hadn't stayed in one in over 40 years. What a pleasant surprise - new, comfortable, & great breakfast.Genuine Hotels.com guest review
I stay here every time I'm in the Denver area. 30 minutes from Denver. 30 minutes from Colorado Springs. The staff is always friendly and welcoming. Helps with all your questions and needs. The rooms are always clean and very comfy. I've never regretted a stay there.Genuine Expedia guest review
"Great location and great staff"
We enjoyed our stay and would stay there again. The breakfast was very good but you had to wait to have the hot foods replenished between 8 and 8:30 when it was really busy. The rooms were nice and clean but the service didn't take our trash one day and also didn't leave any cups or coffee for the in room coffee maker. The front desk was great about […] making the corrections. The A/C didn't keep a very even temperature. The staff was very friendly and helpful. Read moreGenuine Expedia guest review
Hotel based on proximity to event. Lots of things around making it very convenient. Just lots of traffic to deal with during peaks hours.Genuine Hotels.com guest review
We had reserved a king suite with a balcony and did not get it so we were disappointed right off the bat. The room we got was very nice and clean but not what we booked. The breakfast was terrible. The display was very nice, clean but the quality of food was very poor. Could not eat it.Genuine Hotels.com guest review
Only complaint was the air conditioner in our room didn't work and the room got really hot. The room was clean and beds were really comfy. Towels are really nice as well.Genuine Hotels.com guest review
"Great hotel, good location"
Only complaint was the slow wireless access. Otherwise, fantastic place.Genuine Expedia guest review
"clean, comfortable, courteous"
I normally stay at the more upscale chains. In Colorado Springs for USAFA graduation. Wanted to stay away from all the business. This was not my first stay here though, I had stayed a couple years ago for the same reason. The staff is attentive, professional, courteous, and always willing to help when and wherever needed. While they do not have a concierge, […] the entire staff function as one. Great location, free breakfast better than average (iHop literally across parking lot if you prefer), easy on/off access from I-25, a HUGE Outlet Mall within walking distance, any restaurant you need within a mile, just an all around great location. Quite, clean, safe, convenient. HIGHLY recommend if you are looking for a mid-range hotel with no negative surprises. Stayed 4 days... all good. Read moreGenuine Expedia guest review
"Not as Bad as You'd Think"
I'm a business traveler and normally stay in 4 or 5 star hotels. That being said, my stay here was good. The hotel staff were great, the room was reasonable and clean. There was a pool, videos to check out, and a library. The location is very close to stores/restaurants and the freeway. Yes, you get what you pay for but this place wasn't that bad […] . Read moreGenuine Expedia guest review
"Wonderful place to stay!"
Excellent location, walking distance to restaurants, nicely appointed rooms that were very clean and comfortable! The rate was a little higher than surrounding hotels, but well worth it.Genuine Hotels.com guest review
The staff was very friendly and helpful. I came for my daughter's 12th birthday party and they treated us very well.Genuine Hotels.com guest review
The room was spacious and clean. However, the door cards weren't working for many of us, which caused a loud racked at 1am when someone was locked out of their room. The "hot breakfast" is all micro-waved food and highly processed breads. I don't think this was worth the extra $$ compared to the other hotels in the area.Genuine Hotels.com guest review
It was wonderful. Clean and had everything you would need. Microwave, refrigerator coffee pot , iron and ironing board.. It was a very comfortable stay.Genuine Expedia guest review
Excellent friendly staff and clean motel. Highly recommend it.Genuine Hotels.com guest review
"Very nice and great location"
Very quiet. Nice room. Fast Internet.Genuine Hotels.com guest review
"Close to family"
We always love staying at the Best Western in Castle Rock. It is our favorite place to stay. Everyone is always so friendly and helpful and it is comfortable, clean, and has great amenities. We enjoy a dip in the hot tub after visiting with our son and his family all day and love that we are close to shopping and resturants. We look forward to our next […] stay. Read moreGenuine Hotels.com guest review
"what was that??"
I was very pleased with the room until I climbed in bed to sleep. Apparently every time someone flushes the pipes make a sound I can only describe as one of those"nature" alarm clocks. It was very loud and continued to wake me up throughout the night. If you are a heavy sleeper, this is the hotel for you! If not, you have been warned!Genuine Hotels.com guest review
"Love this hotel"
I stayed one night. The front desk was very helpful and gave me a pet room on the ground floor by the door for easy access. The room was very clean, very modern and very quiet. I slept great on the amazing bed. Having a microwave and fridge in the room was an added plus that I would have utilized had I stayed longer. Breakfast was decent in it's own […] large room off the lobby. All in all an excellent hotel for the price. Read moreGenuine Hotels.com guest review
front counter people were extremely professional and helpful. Had a little medical situation while staying at the Best Western and Judy at the front counter was amazing. Thank you.Genuine Hotels.com guest review
A lovely, quiet and clean hotel.Genuine Hotels.com guest review
This was a repeat visit because its good location and excellent upkeep. The only disappointment came from the room location and associated noise of the "pipe banging". On our previous visit, we were located on an upper level floor, and midway on the floor. This was a very quiet, pleasant room. Our location on this visit was in room 217, near the end […] of a hallway, and probably near the vertical water pipes feeding the other floors. We experienced considerable "water banging" late and early. We missed the quiet of the previous room. No other concerns of the well managed location. We expect to return again, but requesting a different room location. Read moreGenuine Expedia guest review
"Couples with pets"
I stay here frequently as my husband works in Castle Rock, yet we live in Fort Collins. I always bring the pup, and I love that this staff is so accommodating. We can get beautiful and modern suites despite being pet owners.Genuine Expedia guest review
"Great place to stay!"
It was as if I was the only guest in the hotel. It was quiet, clean and very comfortable. The breakfast was very good and check-in/out was super easy. Close access to restaurants, shopping and highway access. Highly recommend this hotel for anyone.Genuine Hotels.com guest review
The service was overall good. We went for a lil getaway for New Years Eve. The only thing is they failed to remind us that the continental breakfast had different times because it was during the week. So we missed the breakfast that we paid for with the room.Genuine Hotels.com guest review
"Great hotel for the weekend, family stay!!"
The staff were very helpful in regards to suggestions for restaurants and the directions to get there. They actually went above and beyond to help us out. We were there during the Thanksgiving holiday weekend and everyone was friendly, courteous, respectful and very accomodating. Would definitely stay again!Genuine Expedia guest review
"Clean and convenient with helpful staff"
Met expectations. Excellent staff. The buffet breakfast was a real bonus that was appreciated, a great selection of breakfast foods. The only downsides were lack of convenient parking and a pool with cloudy looking water.........Genuine Hotels.com guest review
"Beds too soft"
Location in Castle Rock was good, but the beds were just too soft. Everyone's back hurt the next day. If not for that, would stay again. Hotel was clean and staff were pleasantGenuine Hotels.com guest review
We didn't receive our guaranteed bed type and the room was filthy. I would give this hotel a 0 if I could.Genuine Expedia guest review
"Everthing is right there"
It was great my boyfriend and I had to stay there to go to a Bronco game the next day. It was only about 30 mins to denver. The Outlet mall is super close to the hotel and you have an IHop right next door! I would Stay here again!!Genuine Hotels.com guest review
"Nice place, good times."
Stayed here for several nights while on business. It's a nice place, convenient and with friendly staff. Good times!Genuine Hotels.com guest review
"Love the shopping in Castle Rock!"
The location for shopping is ideal! The staff were very friendly and very accommodating to our little dog. We were even given a hand sewn dog pad to use during our stay and a little pack of dog treats. The room was clean and comfortable. We would definitely stay again.Genuine Hotels.com guest review
"great stay-excellent hot breakfast"
My husband and I are always trying to save money where we can, so a hot complimentary breakfast is always something we look for. They served sausage, eggs, eggs with ham, and potato wedges. You could also make a waffle, toast, and of course cereal. They also had yogurt available, as well as the typical breakfast drinks; milk, coffee, OJ, appleGenuine Hotels.com guest review
"Long time guest...may not ever go back"
We didn't get the room we paid for and was put in a room right next to the elevator and ice machine...had noise all night. We had kids that couldn't sleep with all the noise. When I asked about our room at check-in, I was told there was nothing they could do because they were all booked up. Breakfast was okay and the pool was fun. We will be checking […] other hotels to stay in next year. Read moreGenuine Hotels.com guest review
fantastic! Employees were friendly and helpful.Genuine Hotels.com guest review
It was a very nice hotel for the price. It was clean, had good service and friendly employees.Genuine Expedia guest review
Very helpful and patient with children, comfortable and convenient to lovely discount mall and tourist spots in Manitou Springs (20 to 45 minutedrive) etc.Genuine Expedia guest review
"Wonderful place to stay"
This hotel and the service exceeded our expectations. We will definitely stay here again. I was close to everything really, from outlet malls to fine boutique shopping and restaurants to high end big mall stores. The staff was VERY helpful and friendly and the hotel clean, beds comfortable and quiet. I was relieved because we had been traveling for […] 13 hours and needed a good nights sleep and didn't want to be in the car for long periods of time the next day. Being close to everything made this possible. Read moreGenuine Hotels.com guest review
Very nice place. Close to everything in Castle Rock, including good food. Great, friendly service.Genuine Expedia guest review
The hotel as well as our individual room were both very well-kept. The housekeeping service came each morning and had no problem coming back to our room after we had left for the day. The staff was friendly overall; however, when walking into the hotel after a long day, we said hello to the staff member at the front desk and they did not respond. I […] would hope they simply did not hear us, but I find this unlikely since it is a pretty quiet hotel. Also, the breakfast was adequate, just the run-of-the-mill continental breakfast. The pool area was very clean and quiet. Although this may have been because we were visiting during the week. There had been other reviews about the liquor store next door as well: the staff there was very friendly and helpful. It was not loud by any means at night, but we were there during the week. The manager at the liquor store did mention that during game season (specifically football), there are many people who will park their RVs there. This may have contributed to one of the past reviews for the hotel. Regardless, Bubbles is spectacular and definitely a place you should check out... and Best Western, of course. Read moreGenuine Expedia guest review
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