"Central location to Seattle and also Everett."
Nothing fancy,but clean and quite. Would stay there again.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your clean, quiet room during your stay. As well, it's great to hear that you were pleased with our location. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"The First Time = The Last Time"
We found some potato chips under bad cover. The microwave has NEVER been cleaned, we can tell that someone cooked pizza or lassagna in the microwave and the blow up the pizza / lassagna. It is impossible for us to use it. We stayed for more than 7 days but nobody cleaned our room.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Debby - I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am coaching my housekeeping staff to provide cleaner rooms and checking them myself for accuracy. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
"Just what we needed. Close to Northwest Hospital."
Perfect. Clean and comfortabe. We needed a place to stay close to the hospital and this was just right! Helpful, polite staff. We will stay here againGenuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Margaret - Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed our friendly staff, clean rooms and convenient location at a great value. Again, thank you for the kind remarks. We look forward to providing you with another comfortable stay the next time you’re in town.
The room was clean and comfortable, and good for the priceGenuine Hotels.com guest review
Response by Extended Stay America Seattle - Northgate Thank you for taking the time to write a review of your stay. I am so glad to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the near future.
"Good price clean and comfortable. Not too noisy."
Good and comfotable and a reasonable price. A liitle bit hidden but that helps keep it quet.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Thank you so much for posting a review of our hotel. It’s great to hear that you had a quiet, comfortable stay. We look forward to seeing you in the future, should your travels bring you back to our area.
This hotel was close to the home of the family we were visiting. It's location is a bit odd, because it's behind a Target. But, the hotel was clean and the staff was nice. This is not the Ritz, but was exactly what it advertised itself to be. And the rooms/lobby matched the pictures on the site. I would stay again and would recommend it in the futu […] re. Read moreGenuine Hotels.com guest review
"Like a Home Away from Home!!"
We walked into our room after being on the road all day. What a surprise, it looked just like a small apartment!! A full kitchen with a large size refrigerator, plus a large room and bath. We will definitely be staying at this hotel next year when we are in town. We were very pleased.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your suite and amenities. Our fully equipped kitchen is an amenity that many of our guests enjoy the convenience of having. Also, we are pleased that the spaciousness of your suite exceeded your expectations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"2 Day stay at Northgate Extended Stay in Wash."
We stayed in a King Bed Suite. There was hair in the bathtub, so gross! Our toilet did not work and they promised to fix it and their general maintenance guy could not fix it and they did not even leave of a message that it was not fixed and no offer to place us in a different room. We were already undressed and too tired after finding out about it […] so we just put up with it. The advertisement for the hotel said full breakfast. What a joke, they had a tiny mini bar with coffee and muffins. Never again will I stay in one of these hotels! Read moreGenuine Expedia guest review
Response by Extended Stay America Seattle - Northgate I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you found hair in your bathtub and your toilet was not working properly . Please accept my deepest apology. I discussed your comments with the team, and we are enforcing our customer care training daily. Also, I'm disheartened to hear that you were hoping for a full breakfast and got let down. Our grab-and-go breakfast was designed for guest to be able to take a small breakfast with them on the way out. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The beds were very firm which we did not care for. The room had no blow dryer or tissue. We also did not care for them requiring both of the adults to show ID than photocopying them. My husband was very offended and felt it was bad customer service.Genuine Hotels.com guest review
Response by Extended Stay America Seattle - Northgate Debbie - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the beds were too hard for your liking. Please know, we are working to replace our bedding and will be doing so in the near future to help eliminate this issue. Also, collecting identification at check-in is a company policy as this helps us to ensure the safety of all of our guests. I do apologize if this was done in an unprofessional manner and will work with the team so that we handle this more appropriately moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Easy to findGenuine Hotels.com guest review
Easy check in and out, clean, spacious, nice front desk guyGenuine Hotels.com guest review
"Only as a last resort."
Non-smoking rules are widely ignored. Next door neighbor cooking fried chicken at 11 PM. Get my drift?Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you smelled smoke during your stay. I am sorry for your experience. Your comments were reviewed by the staff, and we will check hallways frequently and diffuse odors to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
It's always nice to have the comforts of home so the kitchenette was a plus. Good size closet and dresser; one of the few places I've stayed that provided enough hangers. The usual amenities but you have to go to the desk every day if you want more. There was some work going on outside the property but we were not informed either before or at the time […] of arrival. They did have a few notices of the work strategically placed around the property. No one provides daily maid service anymore but it was clear the room had not been cleaned recently; we could actually see the dust on the furniture. The entire staff was pleasant and friendly. Read moreGenuine Hotels.com guest review
"Close to family for our reunion."
There was a very strong smell ( unpleasant ) . Told front desk abut it ,and the response was rather odd." They were out of fabreeze today " as a result we had to go to another hotel.Genuine Hotels.com guest review
Hotel was nice and room was pretty good for a basic, quick business stay. Rooms even had kitchen areas with microwave, stove and even plates. Bed was pretty comfortable.Genuine Hotels.com guest review
"Best Hotel in the area but nothing fancy."
For the location this is the best Hotel in the area. Most of the hotels in this neighborhood are horrendous. This one is not fancy, but it is comfortable and has nice basic amenities. It has a small kitchen and full refrigerator, which are great for extended stays, hence its name. The room could have been a little cleaner, but it wasn't bad.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Matt - Thank you so much for posting a review of our property. I'm so pleased to hear that you were liked our hotel's location, your room, especially the kitchen, and all of the amenities we had to offer. The staff and I would love to provide you with another comfortable stay in the future.
"Nice place to stay!"
It was the perfect little spot for our one-night stay (even though it accommodates those staying much longer well) - it was a treat to have a nice breakfast utilizing the kitchen area.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Thank you so much for posting a review of our property. I am glad to read that you were pleased with the room as well as our full kitchen's which are available in every room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
We has a very nice stay. My only complaint is that the mattresses were to hard and I had a hard time falling asleepGenuine Hotels.com guest review
"not too bad"
Good: quiet, clean, large, kitchen. Bad: hard noisy bed, loud toilet flushGenuine Hotels.com guest review
Response by Extended Stay America Seattle - Northgate John - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the hardness of the beds and loud toilet. We are sorry for this issue, but are happy to read that we provided you with quiet and clean room with a large kitchen. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Not a terrible place but they did not clean our room or even change the linens! They finally have us a set so we could change them ourselves. Not impressed.Genuine Hotels.com guest review
Having never stayed at an Extended Stay American, I was taken back by the lack of service. Unless you stay for 8 days or more, there is NO maid service: No fresh towels, no garbage removal, no cleaning...nothing. If you want those things, you'll have to go to the front desk for towels (additional soap, tissue, coffee, etc.). The room comes with a kitchenette […] so you'll need to remove the garbage from the room yourself. There is only toilet paper in the room: No tissue paper and no paper towels, even though there is a kitchenette. The room smelled and the only ventilation (aside from the air conditioner) was overhead vents in the kitchen and bathroom both of which were very loud and pulled in stale, cigarette-tinged air from the hallway. I like to conserve and support conservation, however, if I'd wanted to stay in a hostel that's where I would have been, especially with the prices they were charging for the room. Read moreGenuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to read that our housekeeping schedule was not communicated to you prior to check-in and that the vents in your room did not work properly. In response to your feedback, I am going to work with the maintenance staff to repair these items as needed. Still, I am glad that you liked your room overall and our hotels locations. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Would not stay there again, the neighborhood was not safe to be out after dark. Building needed updating. No restaurants within walking distance, however would not want to be walking in the surrounding area.Genuine Hotels.com guest review
"Affordable Seattle Suburb"
The hotel room was spacious and clean. We only stayed two nights so there was no maid service, but you could request extra items from the front desk. The breakfast was grab and go, but adequate. It would have been nice to have Kleenex and a hair dryer in the room, but fortunately I had my own. The laundry room had 4 washing machines and 8 dryers, so […] that was very nice! The location was fine, with a large parking lot. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Seattle - Northgate Cathy - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the room and all of the amenities our hotel had to offer. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
"The service is not good enough"
We used to stay in this hotel whenever we go to Seattle for vacation. We usually don't really care any other things since we had a good sleep everytime. One important thing to consider is that they don't have room cleaning service unless you stay there more than 1 week now. It's a new policy to cut down their costs I guessGenuine Expedia guest review
"Very clean & comfortable"
Hotel is located in an industrial area so it was not good for going out for scenic walks, etc. However, the staff was friendly and check in was quick and efficient - good for travelers who had many travel delays that day. All were helpful and met any requests we had. Room was nice and very clean!!!!! Kitchen had bare minimum for 2 people. It was our […] first experience at Extended Stay America and we didn't realize that our room would not be cleaned unless we stayed 8+ days (we were there 7 nights). However, clean towels were available at the desk any time. So, overall, our experience was good and we would recommend this hotel to others & would stay there again if we are in that area. Read moreGenuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Hi Bev, It is so rewarding to read that you had a nice stay with us. Thank you for your comments. It's great to hear that you experienced a clean room and convenient location to downtown Seattle. We really appreciate your feedback regarding our housekeeping services and the laundry facilities. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"Comfortable and Convenient"
Our visit to Seattle lasted a week, so it was important that our room was comfortable and clean. There was plenty of space to store our belongings, lots of convenient places to plug in electronics. The free wifi was fast enough. The staff were pleasant and helpful. I love having the kitchenette. This is not the first time we have stayed at this hotel, […] and I'm sure we'll be back. Read moreGenuine Hotels.com guest review
"Nice Hotel to stay. Had no troubles."
The only trouble I see is that the hotel is located in a odd place. And that the kitchen table chairs were Cheap office (computers) chairs. and the mattress was pretty hard. But the room was clean and quite.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Hi Ken, I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to the hotel lobby, parking lot and room cleanliness are much appreciated; yet, I was disheartened to read how you found our beds and chairs not up to par. I have shared your feedback with my supervisor as well as our purchasing department for further review. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Don't stay here"
Awful hotel. Horrible bed and the pillows were more like airline pillows than real bed pillows. Also be aware that contrary to what they say this hotel does not have a continental breakfast. Instead, this hotel has a few breakfast bars, to hot chocolate and oatmeal to chose from. Of course they ran out of oatmeal and the hot chocolate so not much of […] anything really. Staff was rude. Only nice thing I can say is the location was close to the 99 but there are a ton of other hotels in this area and I doubt they could be as bad - stay away from this dump. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Seattle - Northgate I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the uncomfortable pillows and bed, and the lack of breakfast items. In response to your feedback, I am personally speaking with every member of our staff to ensure that old pillows are thrown out and all beds have a pillow topper. As well, I am also speaking with the staff about the best ways to provide great customer service so that this type of situation does not happen again. We appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
The hotel was very clean and nice. There were no waffles at breakfast.Genuine Hotels.com guest review
Response by Extended Stay America Seattle - Northgate Thank you for posting such a lovely review. I truly appreciate your comments regarding the hotels cleanliness. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Everything was great except for the bed. Mattress was hard as a rock and damaged on the left side. It did not match the overall quality of the room.Genuine Hotels.com guest review
Expecting the hotel to have shampoo and conditioner we did not bring any with us (one less thing to take through TSA). Upon getting in the shower and noticing there was no shampoo or conditioner I called the front desk and was told that they ran out. The 2 options I was given was to either buy some out of their vending machine, or go to the local store […] without any apology or offer beyond that. The bed was the hardest bed i've ever slept on as well. Aside from that the room was up to date. Everything was clean and up to date. Read moreGenuine Hotels.com guest review
close by,all you need to know. the bed were comfortable.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Thank you for your recent review of your stay. We appreciate the kind comments about the bed comfort. Thanks again for choosing Extended Stay Hotels. We can't wait to see you again!
""Breakfast on the Go""
We saw no breakfast room, but the Breakfast on the Go was excellent. Sam's Club was around the corner as was a "European Food Store" which sold many unusual products. In all the hotels we used on this trip (five of them), we found that Expedia gave us the best rates and there was never any question that the bill was totally paid and "Do come again!" Thank […] you, Expedia, for your significant help in making travel a pleasure. We plan to book through Expedia on all our future trips. Read moreGenuine Expedia guest review
Response by Extended Stay America Seattle - Northgate Thank you so much for posting a review of our property. It's great to hear that you had a nice stay and enjoyed our Grab-N-Go Breakfast. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"I'd give it a 5 if not for the stain on the sheet"
My only complain is that there was a palm sized stain on the blanket. Tried not to imagine where that came from. Otherwise, it's a clean, comfortable hotel. It's walking distance from an Albertson's and Cash & Carry.Genuine Expedia guest review
Response by Extended Stay America Seattle - Northgate I appreciate you taking the time to write a review of your experience with us. The stain on your bedding that you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have reviewed this with my housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope we have the opportunity to see you again in the future.
"Solid business getaway"
Good property with very easy access to I-5. There are also nearby retail and commercial outlets, but the main downside of the place is that it is situated in a mixed-use, light-industrial type neighborhood. Otherwise, solid all-around. Clean, decent bed, great TV, good price.Genuine Hotels.com guest review
I enjoyed staying at Extended Stay America. I had to add an additional night on to my stay, and Brittany (at the hotel) provided me with information and help when doing that. She was very informative and accommodating. I would definitely stay there again.Genuine Hotels.com guest review
Nice, clean room. Check in was okay but not very informative or helpful. No one was at the counter or came to counter at check-outGenuine Hotels.com guest review
"Good Hotel for Good Price"
Clean and quiet room. Would recommend it!,,,,,,,,,,,,,Genuine Expedia guest review
Stayed here while visiting our newborn grandson, so we weren't in the hotel much. First room smelled weird, (vent fan was running when we came in, so housekeeping must have recognized it too,) Asked for a new room and we were quickly and graciously accommodated. Definitely a funky odor in the hallway, I think that since people stay for a while, cook […] in their rooms and the trash doesn't get emptied every day it just gets stinky, No shampoo or conditioner. The staff was friendly. Read moreGenuine Hotels.com guest review
"served my needs"
I only stayed one night and found the hotel and my room to be satisfactory. I did like having a kitchenette with a stove. The location is great! Close to a major highway, but not on the highway so it was quiet.Genuine Hotels.com guest review
Refrigerator did not keep things cold. Staff was great and hotel clean.Genuine Hotels.com guest review
As expected for Extended Stay. Room cleaned once/week. Staff friendly and helpful. Breakfast nothing to write home about. in-room phone was not working right. Location is not walking distance from restaurants.Genuine Hotels.com guest review
The non smoking room smelled like smoke. Housekeeping did not properly stock the room. The front desk didn't answer the phone when I called to complain. The totals felt like sand paper. The continental breakfast was the worst I have ever seen.Genuine Hotels.com guest review
"Goof for long term stay only!"
Good for long term stay only! Bed is hard. Kitchenette was full of crumbs and the fridge was dirty. The heating system doesn't have a thermostat so, it is very difficult to adjust. I finally gave up and turned it off, put on extra clothes, socks, and a jacket and went to bed! Not a continental breakfast just small packaged sweet snacks oranges and apples. […] No staff at night (I didn't see any) so, I did not feel secure coming in at 11:00 PM! They checked me out after one night and I had a hard time convincing them I paid for 3 nights they acted like I was trying to pull a scam on them or something. I suddenly remembered I had the conf. # in my smart phone and the guest agent was embarrased. Do your self a favor and stay down the street at the Holiday Inn Express for a little extra per night! Read moreGenuine Hotels.com guest review
Bed is hard as a rockGenuine Hotels.com guest review
"Long term stay"
It is as advertised, designed for stays of a week or more. It has adequate facilities for meal preparation. A few more amenities would be helpful, like paper towels. Daily maid service is available for an extra charge so be prepared to make your own bed unless you stay for a week or more. For my purposes it was adequate. I was there for four nights […] and can make my own bed. The room was reasonably large and comfortable. The staff was friendly and helpful. They will provide towel exchange and additional coffee. For Seattle the price was right. Read moreGenuine Hotels.com guest review
"A few quirks but overall a good base camp."
The person who helped us check in was wonderful, friendly and welcoming. He immediately changed rooms for us when we walked in and discovered the heater was broken. The next morning we found the windows had been open all night. Neither adult in our group was able to close it. When we asked that it be fixed she responded with, "Oh, some of the windows […] stick and they haven't replaced them yet." She did send someone later to close them. We found the next morning they had creeped open again! Above the kitchenette there was a fan constantly going. Quite LOUD! It did keep us from hearing any neighbors, and hopefully drowned out our kid noises. "Grab n Go" breakfast was just that. Coffee pots were empty by 8:00. Three kinds of granola bars that ran out about the same time. Hot water for tea, oatmeal or hot chocolate. A couple apples and oranges. When asking about the blueberry muffins..."Oh, we're all out. They don't come until next week." One person at desk in a.m. that was suppose to answer phones, help people check out and make sure the coffee was supplied and area stocked and clean. We requested a non smoking room. When you exit elevator you get a blast of cigarette odor. All the rooms on our wing appeard to be non smoking. Grocery store a block away. Bring your own breakfast if you want more than coffee. Earplugs for the fan and an extra blanket if your window creeps open in the night. Great place for a base when acting like tourists. Close to buses. Read moreGenuine Expedia guest review
"its good if you want to be able to cook food"
Um it was nice but there were other hotel tenants who were letting their kids run wild through the halls at random hours to play instead of taking them outside. There's a convenient shopping center across the street but I would have preferred to have been a little closer to seattle. It's about a 45 minute bus ride to Seattle but if you don't purchase […] your ticket or orca card before arriving it leaves you a bit screwed but that's not the hotels fault its just the location is a bit difficult if you're not from Seattle. my favorite thing was that I was able to cook food and not forced to eat the fast food that was surrounding the hotel, I shopped at Albertsons and would come in to eat. I wished house keeping visited at least once during my stay, it felt more like my apartment that visiting but that's just my personal opinion. I didn't leave a huge mess so it would have been nice to know someone stopped by to bring in new towels etc. Read moreGenuine Expedia guest review
"Nice place but hard beds"
There was no one at the front desk at check in so after about 10 minutes of waiting I called the hotels phone number and got someone that way. At check out there was no one there either so just left the keys on the counter. Facility was clean and well kept up, room was nice but the bed was very hard and felt like there was a piece of plywood under the […] mattress. Other than the bed it was a nice place to stay. Read moreGenuine Expedia guest review
"Helpful staff. Clean. Hallway noise. Dogs barking."
The hotel staff was friendly and helpful. The room was very clean and comfortable. Disappointed about the hallway noise late at night with multiple small dogs barking.Genuine Hotels.com guest review
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