"A fine, service-oriented motel"
Hurricane Arthur forced us to leave Hatteras and hit the road as refugees. There was room at the Inn--though barely. Despite being inundated with disgruntled guests whose vacations were delayed or destroyed, service was outstanding in every particular, owing to the personnel behind the desk. Thanks for making a difficult time more tolerable.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Charles Geyh, Thank you for the excellent rating. We are happy to see that we made the best of a not so pleasant time. The staff hopes all is well and we look forward to you staying with us again in the near future. Safe Travels
"Great stay !"
I am very particular about where I stay and this was a great motel. My room was missing the coffee maker but I am sure they would have given me one if I had asked. Good breakfast with daily variety. Will stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Humhill2, Thank you for the excellent rating. We are truly glad that you enjoyed your stay. Sorry about the coffee maker. We look forward to you staying with us again in the near future. Safe Travels
Very comfortable, clean and a great and courteous staff..!!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the feedback and the excellent rating. We look forward to you staying with us again in the near furture.
"great hotel but not close to chain resturants"
The hotel was wonderful. The staff was friendly and accomadating. The room was clean and comfortable. The only draw back was the lack of resturant in the area. Be prepared to travel to go to a nice place to eat.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the response and the excellent rating. we strive to be the best and we delivered exceptional. The staff thanks you for the review.
What a well run hotel...!!! Staff was outstanding, the place was clean, breakfast was great...!!! Would recommend it to anyone staying in the area...!!!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Mr. Galdo, Thank you for the feedback and the great rating. We are happy to know that you enjoyed your stay with us. Have a great summer and safe travels.
"Easy Access to Major highway"
This was just an overnight stay and we were glad it was close to the major highway we were using. The king bedroom was a bit crowded with furniture but the amenities were fine. Very lovely breakfast (eggs, bacon, yogurt and many other choices). They also allow pets (extra fee) as we had our dog with us. There is a Steak House on the property that only […] serves dinner. I would stay here again when traveling. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the response. We great that you like the location. We look for to you staying with us again. Thank you..
"Please read this review before booking..."
Let me first say that I have never written a review of a hotel before and I am not a super emotional person who will put words in caps etc. We just got back from our vacation yesterday. Last Friday, July 12th we arrived at this hotel. Keep in mind I do a lot of research to find which hotel we want to stay at on our way to the Outer Banks. This was in […] what I thought was a good location and, most importantly has a pool and hot tub that I would enjoy. We arrived around 6:30 p.m. and were greeted by Mike and Terry. Both were nice people. Here is what my stay was like in order of events... Pool was not working due to "bad filter." Hot tub was green and not working. Wi-Fi was not working, nor was the desktop computers internet. Bathroom next to the lobby was not working. Pancake maker for breakfast was not working. Ice machine on our floor was not working. Was given a card to a hotel room to check out as an upgrade due to me being upset about the hotel stay. The room already was already occupied. Was given a card to another room and stayed in that room. At 3:40 a.m. someone used a card to try and enter my room. Top lock was on and prevented someone entering my room. So, if you want to stay at a hotel that has a green and broken hot tub, broken pool, broken pancake making machine, broken ice machine, Wi-Fi that doesn't work and a possible break in, book this hotel...Otherwise, Hampton Inn and others are nearby. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston We would like to apologize for the inconvenience of your stay. We strive to be the best in service and quality and we failed to do this in you case. We have made great improvement to the property and because of feedback like yours its has helped us achieve this, I would like to invite you to come and stay with us and to get you the chance to see improvement we have made to the hotel since your last stay. Thank you for you feedback it is greatly appreciated.
Althought the check-in clerk was beseiged by many people checking in, he calmly worked through the complications of one man's missing reservation, another families need for a truly smoke-free room for their asmathic child and most of a baseball team. The room was spacious. We especially appreciated the lighting (very well ligthed, twice what many hotel […] rooms have) and the bathroom counter (many have gone to useless pedestal sinks with no where to put your stuff). The breakfast was the best of any of the many Holiday Inn Express and others that serve breakfast that we have stayed in. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for staying with us. We thank you for the great response at the staff member we are aiming the become the best in service and quality. It's with feedback like your that will assist us with this ongoing process. We are glad that you enjoy the space in the room as well as the sufficient lighting and the bathroom counters. We hope to have you stay with us again in the future. Thank you...
"I would stay here again"
Very pleasant experience - affordable, comfortable and convenient!Genuine Expedia guest review
Response by Holiday Inn Express Williamston Thank you for the GREAT rating. We look forward to your staying with us again us the future. Thank You....
"Very nice Holiday Inn Express!"
What a nice place to stay. Very quiet, clean, and comfortable. The staff were extremely professional and nice!!!Genuine Expedia guest review
Response by Holiday Inn Express Williamston Thank you for the 5 star rating. It is our goal to provide excellent service and we achieve this with you stay. Thanks again and we look forward to you staying with us again in the near future.
"Nice hotel, staff needs some work"
Overall the hotel was nice. We showed up at 4pm and checkin was a 3pm and one of our rooms wasn't ready and the girl at the desk seem to care or have any idea when it might be ready. Went back around 9pm to get the reserved room and we had reserved 2 double beds and when I went to the room it only had one King size bed and a pull out couch. I went down […] to the front desk and the same girl was working and told her and she claimed that it was Expedia's fault, they never get the rooms right. She then said, well, it still has two beds. True, but not what we had reserved. Breakfast was nice, staff just needs some work in the customer service dept. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Williamston Sorry that the service you received was not what you expected. We are striving to become the best when it comes to service and quality. It is with feedback like yours that will assist in achieving this. Thank for taking the time to respond. We look forward to seeing you again...Thank You...
I thought the staff was delightful. They were genuinely nice and smiling, My room was very nice and clean. I did have trouble retrieving my email from the hotel computer, but that could have been trouble on the other end.The location was just slightly out of the way, but that was pleasant because that led to less traffic and noise.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for you rating and taking the time to give us feedback at your stay. We are glad that you were delighted with our staff. We look forward to you staying with us again in the future.
Great place to stay!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston EXCELLENT!!! Thank you so very much for the EXCELLENT rating. It is our goal to assure that every guest that stays at our hotel experiences an excellent stay and we achieved our goal in your case. Thank you so much for your comments and the 5 star rating. Thank you for your response...
"Middle of Nowhere Getaway"
Hotel was clean and quiet. Its not far from Williamston which has basic necessities if you need anything. AC was loud but wasnt really an issue. Restaurant behind hotel was real good too.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for your response. Thank you for the feedback about the noise of the AC. Maintenance has address any concern about the noise from the AC. We greatly appreciate that you took time to inform us about the AC. This will help us to better serve our guest in the future. Than You..
Nice place to stop on my way to the beach. There's a nice steakhouse behind the hotel you can walk to. I would stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston We are glad that you enjoyed you stay with us. We do hope you return soon. Thank you for taking the time to respond.
I enjoyed it!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston We are very happy that you enjoyed your stay. We look forward to you staying with us again in the future.
"Very quiet area needs a gas station closer by"
The hotel was clean and the staff was friendly. The only issue I had was the lack of services and restraunts around. It was good that it was a pet friendly hotel and I think I was in the pet wing as I heard other dogs but that was OK with me. The room was clean and comfortable I do wish it had a small fridge.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Randy, Thanks for your response I'm sorry that we don't have any services close by. However we do have a restaurant that is within walking distance of the hotel. Glad that you like the service of us being pet friendly. We do have rooms that have refrigerators in them. The next time you stay with just our front desk staff will be more than happy to accommodate you with a room that has a refrigerator. Thanks again for taking the time to respond..
Very nice hotel. We stayed there for the Panthers game. It takes about 15 minutes at a leisure pace to get to the stadium. At the hotel, we stayed in the North tower, which was recently renovated and was very well decorated. Will stay again.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Stephanie, Thank you for the 5 star rating..
"Perfect location for the Ag Center Complex"
Second stay at this hotel for a horse show at the Sen. Martin Ag Center Complex and had no complaints. Room was clean and comfortable and for early morning show starts, they had some of the breakfast items set up and available earlier than the posted time. Desk clerks were friendly and efficient. Had two meals at Ribeye's restaurant several hundred […] yards from hotel and found both food and service to be very good. Note; Ribeye's has a bar open late with a limited late night menu. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Corgimomx2, Thank you for returning to our hotel. Thank you for taking the time to respond and the 5Star rating. We look forward to you staying with us again in the near future.. Safe Travels
Friendly staff,beautiful exterior and interior, overall clean/fresh room. Enjoyed time there and would suggest to others as a good location to stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the 5 Star rating. We glad to hear that you enjoy your stays with us. Please continue to spead the word. We look forward to see you again.. Safe Travels
Nice hotel within the city limits. The entrence needs to be improved. You actually had to figure out how to get into the hotel.Genuine Hotels.com guest review
Nice hotel within the city limits. The entrence needs to be improved. You actually had to figure out how to get into the hotel.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for you feedback. We we are currentky looking into making the entranceway more visible. Thank you taking the time to share. Safe Travels
"Not wanting to go back."
I has for two beds for myself and daughter in law and non smoking. We got a king bed and a smoking room, even after make a fuss. I was told that all the maids are gone and no other rooms available.Genuine Expedia guest review
Response by Holiday Inn Express Williamston Sorry for the the incorrect room. We try and make sure that every guest receives the room type requested. I'm sorry that this wasn't the case with your stay. The next time your are in the area. Please stay with us again and you will do our best to get your the room type that you requested. Thank you for the feedback and taking the time to respond. Thank You...
"Great Nights Sleep"
My family and I stayed here after we could not get a reservation in Greenville, NC because all local hotels were booked. The Holiday Express proved to be a good choice even though it was about 20 miles outside of Greenville. The hotel was clean. The desk clerk was very pleasant and the room accommodations were excellent. Now I know where to stay when […] I can't get a room in Greenville because of a ball game. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for your feedback. We are glad to know that you were pleased with you stay at our hotel. We look forward to you staying with us again. Thanks
"Gutes Hotel im Nichts"
Wir haben in Williamston übernachtet, weil wir auf dem Weg zu den Outerbanks nichts anderes gefunden haben. Für ein Hotel in dieser Gegend war der Zimmerpreis hoch - wohl nur zu erklären, dass in unmittelbarer Nähe eine Reiter- und pferdehochburg angesiedelt ist. Die Ausstattung war sehr gut. Das Personal war etwas herablassend, weil wir nur Touristen […] auf der Durchreise waren. Ansonsten gab es nichts auszusetzen. Das Frühstück war gut und reichlich. Read moreGenuine Expedia guest review
07/04/14 Riza H
We were hurricane Arthur refugees. The facility was overwhelmed. Cool heads prevailed and everyone accomodated. The place was clean, and updated. the Moritoc Inn was excellent for traditional southern fare. thank you so much. The staff here was wonderful.
"Charged two months later!!!"
06/06/14 Charl0tte2014 Charlotte, North Carolina
I stayed at this hotel in April for a wedding. First, upon arrival the manager Wiley seemed bothered that we were checking in and had so many rooms, and told us that we were lucky that he let us have state government rate rooms because he knew this wasn't state business. He also said that we were making him lose money by using the government rate. Extremely rude and unprofessional to say. Not to mention, I called to have the room that was in the block of rooms placed in my name and it wasn't. It was so much confusion that I just knew something like this would happen. Fast forward almost two months and I see a charge from Holiday Inn in Williamston! AND it was for more than my stay! TWO MONTHS later!!! When I checked out two months ago, the pending charge was on my account so I figured it was taken out. When I called I again talked to Wiley and was told that they charged someone else's card for my room, and once that man realized it they went back and ran my card again to charge me! So, you think it's okay to run my card two months later, after your error? And charge me a different rate? Without any type of notice or warning? And they were completely unwilling to do anything about it. I will never stay at this hotel again and I wouldn't recommend it to anybody. This is the worst customer service I've ever experienced at a hotel and I travel and stay in hotels a lot.
"They did not have our PRE-BOOKED Room"
05/24/14 Michelle C
I am incredibly disappointed with Holiday Inn Express. We prebooked with them for a room. We arrived at 11:30 pm after driving since 4 am with an infant and toddler. They advised us after we arrived that they overbooked our room; sorry they have no more. There are no others in the area. We have to drive an hour for the next hotel. We are rewards members; but will not be using them again. We will be going exclusively with Hilton and Hampton Inn.
"THE BEST IN SERVICE AND QUIETNESS"
05/14/14 WorldTraveler2492 Charlotte, North Carolina
First of all, lets start with the staff of this hotel. The GREATESS. Eric and his staff gave first class service and was on of the best Holiday Inn that I have stayed with in years. Everyone was helpful and courtesy came natural. The rooms were nice and quiet as well as the area around the hotel. Eric and his staff made sure that guest were happy and I had a great night sleep for a change at a hotel. This was Great to feel like I was home. This hotel should be on everyone's list when traveling to this area. The breakfast was very good and the staff was wonderful.
"Everything you need!"
05/09/14 OBXCaesar Kitty Hawk, North Carolina
We stayed for one night. All staff we encountered were more than helpful. Hotel is very clean and well kept. Have stayed at plenty of nicer more expensive hotels that were not as clean as this one! Thanks for a great stay. Keep up the good work!!!
"Clean and friendly"
04/12/14 kgoldgirlnj Cape May, NJ
We stayed here while attending a large horse show at the Martin Ag center right across the street. This hotel is filled with horse people many weekends, as well as spectators of other events. Proximity couldn't be closer, but unless you are a horse show traveler you cannot appreciate the herculean effort it must take to keep this hotel in this excellent condtion. the rooms are large, we had a two room suite which became happy hour headquarters, spotlessly clean and modern. The staff goes out of their way to be helpful, and everyone was extremely pleasant. Theu seem to enjoy their work. Breakfast had lots of variety, beautiful and inviting area to relax. Great job, guys!!!
"Not worth the money"
03/30/14 Mike M
Staff is friendly and helpful. Bed was comfortable, bathroom was old. Curtains were torn, rug is dark...overall a cheap feeling to the room. The fridge was not working. Included breakfast was horrible. The cleaning staff did not replace the consumable, shampoo, etc. and left the trash in the room. Not worth the price.
"Check to make sure you have a fridge & Microwave first"
03/19/14 Topdiamond Warner Robins, Georgia
I stayed 3 nights here while on business in the local area. Overall my stay was average. The staff here is very welcoming. One of the issues I had is my room did not have a fridge or microwave. Really this is the first HIE property I have stayed in many years that did not have a fridge or MW. It is a bit unusual anymore. I think if a room costs 100.00 or more a night it's only fair to have basic ammenities like Fridges and MW. The breakfest is OK, problem is the staff runs out of either bacon or sausage when the construction workers hit the serving line about 6am so likely it's better to show up for breakfest later, say 715 when they are already on the job. Internet is good and there is a steakhouse called Ribeyes that has great steaks cooked to perfection. I probably won't stay here for my business, instead try Greenvile which is equidistannt to my work location locally.
"Worst management staff ever! They will change the rate after your in the room. UNPROFESSIONAL"
03/10/14 Caragarcia Tupelo, Mississippi
We usually stay here while we work. Ever since they reopened as the Holliday Inn. They have gone threw management like my kids go threw sox! The assistant manager Eric is the most unprofessional hotel manager we have ever delt with! This man is rude and very very unprofessional! We checked in signed the register at a set rate. After we had stayed thee they started putting bills under our door at a different rate. Please somebody tell me how this is right? It's not. We went to our room our key wouldn't work. We went down stairs to get it reset and Eric refused. He said he would reset our rook key after we signed a different room rate. We completely refused. They gave us a rate then changed it after we were in the room. All of our things we're in the room and Eric said," you could not get in the room or our things till we signed the paper at the new rate." Mind you we checked in on Monday this was Thursday. This man was holding our things for ransom. Unless we signed it. They ended up charging our credit card for the rate we didn't agree on or sign for. Isn't this fraud? Charging more then your bill was suppose to be. My husband ended up calling the police. This man was trying to provoke us. After they arrived we told them what happen and we we're let in the room. I asked for a copy of the receipt my husband signed when we arrived with the quoted rate we were given Eric said NO. After the police got there he had to give us a copy of our signed receipt. We have stayed here several times and have always given good review. I will never stay here again after the way we were treated. We usually get anywhere from 5 to 6 rooms never again. This new management staff is a joke very rude. My husband called to talk to the general Manager Wyle and we never received 1 phone call or anything. 2 days later I ran into the front desk lady Deirdre if she gave him the message. She replied," I sure did, he balled it up and threw it in the trash"! These people do not care about good customer service... Our bath tube was clogged and so was our toilet. The breakfast is the only good thing about this place. Very disappointed. My husband wrote a review and his was not put on here either.. I will be reporting this hotel to the BBB... Eric should be working at Taco Bell in the kitchen this guy has no business working with the public... I truly hope the owner knows about this.. I can say the owner is a very nice man. But your management staff is awful!
"A perfect place to stay if going to a horse show"
12/03/13 pcerio Atlantic City, New Jersey
This is an awesome holiday inn express but what makes it even better is it is right across the street from the horse show. You could walk there. It is a very nice property and the staff are all very nice and accomadating. I have stayed at this property three times and each time is as nice as the time before.
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