Best hotel in Wilmington for the price. Very clean and comfortable. I have stayed there more than I can count.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thanks for the excellent review. We are happy to see that you enjoyed your stay with us and have being so for quite some time. We look forward to you staying with us again soon. Thanks again and safe travels.
"My visit to Williamston NC"
Upon arriving we was assigned room #305..AC didn't work..on to #330. Ac did work,but the exhaust in bathroom didn't work,part of the door handle was lose! Mirror wasn't clean ...found hair on the vanity...closet doors was missing...very dusty everywhere...for what we payed I was very disappointed !! It's located 4 or 5 miles from places to eat !! Altho […] there is a ''Ribeyes'' steak house behind the Hotel...it doesn't open til late evening !! Its located in the boonies for sure !! I will not ever stay there again nor will I recommend it to others !! I'd say Management needs to do a better job !! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Nancy, Thank you for taking the time to inform us about your stay. Your comments have been review and the entire staff is aware of your comments. We will use the details of you stay to help improve our staff and better assist our guest. We thank you for your feedback and hope you will return sometime in the near future.
"Not sure they have a general manager!"
My friends and I stayed at this hotel for a weekend event across the street at the Ag Center. I prepaid for the rooms on Hotels.com (two months ago!) and was charged again for the room the Monday after my stay (for a completely different amount!). I did not receive any notification of charges under my door and turned in my keys upon leaving and did […] not get a bill then. I have now called the hotel FOUR times this week to try and get this resolved, leaving my name and number twice. The manager is always out and no one else at the hotel either has the skills or the authority to research and resolve this. Very frustrating. Don't answer the phone if you are not capable of taking a message and giving it to the correct person. Maybe, empower more than one person to resolve issues if you are not available during normal business hours. Moral to this story...BE CAREFUL HERE! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Aimee, Thank you for the response. It is greatly appreciated. We look forward to you staying with us again in the future. Safe Travels
Glad to see they have some new staff members. They lady at the front desk was very personable and welcoming. Very helpful and is a great asset to this hotel. Had a bad experience at this place about a year ago and glad to see he was not there. Nice place to stay and near beautiful horses.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Traveler, Thank you for your feedback and the 5 Stars. We are glad to see that you were pleased with the staff. We look forward to you staying with us again. Thanks and Safe Travel
"Ok location, but rooms need work"
We stayed here before heading out the outer banks, so the location was good for not knowing the area. Other than the lobby, the rest of the hotel needed some work. The room smelled like mold and we couldn't get the air conditioner to cool the room off, so it stayed humid the entire night. These are not the memory foam beds that most of the Holiday Inns […] have. They are still a spring bed, which makes it hard to get comfortable. The printer didn't work with their computer. There NOTHING around the hotel except for 1 restaraunt. You have to drive several miles to get any selection on food. Overall, we stayed, but probably wouldn't stay again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear C. Z., Thanks for the feedback. We appreciate your business and feedback is always good rather negative or positive. WE are glad that service was acceptable. Thanks again, Safe Travels
"A fine, service-oriented motel"
Hurricane Arthur forced us to leave Hatteras and hit the road as refugees. There was room at the Inn--though barely. Despite being inundated with disgruntled guests whose vacations were delayed or destroyed, service was outstanding in every particular, owing to the personnel behind the desk. Thanks for making a difficult time more tolerable.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Charles Geyh, Thank you for the excellent rating. We are happy to see that we made the best of a not so pleasant time. The staff hopes all is well and we look forward to you staying with us again in the near future. Safe Travels
We booked four rooms and one of our guests accidentally used their credit card for the room, although we paid through Expedia. The hotel staff shouldn't have done this. We still have not been able to get the hotel to reverse the credit as they can't without management approval. Of course, there is no management. So the process continues. In addition, […] we found out the Expedia charge was $20 more than the rate compared to booking directly through the hotel. Read moreGenuine Expedia guest review
"Great stay !"
I am very particular about where I stay and this was a great motel. My room was missing the coffee maker but I am sure they would have given me one if I had asked. Good breakfast with daily variety. Will stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Humhill2, Thank you for the excellent rating. We are truly glad that you enjoyed your stay. Sorry about the coffee maker. We look forward to you staying with us again in the near future. Safe Travels
"Mothers Day visit."
Hotel is off the highway in a quite area. Enjoyed the stay very much.Genuine Expedia guest review
Response by Holiday Inn Express Williamston We are glad to know that you enjoyed you stay. Thank you for the feedback . We look forward to you staying with us again soon.
Very comfortable, clean and a great and courteous staff..!!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the feedback and the excellent rating. We look forward to you staying with us again in the near furture.
"great hotel but not close to chain resturants"
The hotel was wonderful. The staff was friendly and accomadating. The room was clean and comfortable. The only draw back was the lack of resturant in the area. Be prepared to travel to go to a nice place to eat.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the response and the excellent rating. we strive to be the best and we delivered exceptional. The staff thanks you for the review.
What a well run hotel...!!! Staff was outstanding, the place was clean, breakfast was great...!!! Would recommend it to anyone staying in the area...!!!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Mr. Galdo, Thank you for the feedback and the great rating. We are happy to know that you enjoyed your stay with us. Have a great summer and safe travels.
"Easy Access to Major highway"
This was just an overnight stay and we were glad it was close to the major highway we were using. The king bedroom was a bit crowded with furniture but the amenities were fine. Very lovely breakfast (eggs, bacon, yogurt and many other choices). They also allow pets (extra fee) as we had our dog with us. There is a Steak House on the property that only […] serves dinner. I would stay here again when traveling. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the response. We great that you like the location. We look for to you staying with us again. Thank you..
"Please read this review before booking..."
Let me first say that I have never written a review of a hotel before and I am not a super emotional person who will put words in caps etc. We just got back from our vacation yesterday. Last Friday, July 12th we arrived at this hotel. Keep in mind I do a lot of research to find which hotel we want to stay at on our way to the Outer Banks. This was in […] what I thought was a good location and, most importantly has a pool and hot tub that I would enjoy. We arrived around 6:30 p.m. and were greeted by Mike and Terry. Both were nice people. Here is what my stay was like in order of events... Pool was not working due to "bad filter." Hot tub was green and not working. Wi-Fi was not working, nor was the desktop computers internet. Bathroom next to the lobby was not working. Pancake maker for breakfast was not working. Ice machine on our floor was not working. Was given a card to a hotel room to check out as an upgrade due to me being upset about the hotel stay. The room already was already occupied. Was given a card to another room and stayed in that room. At 3:40 a.m. someone used a card to try and enter my room. Top lock was on and prevented someone entering my room. So, if you want to stay at a hotel that has a green and broken hot tub, broken pool, broken pancake making machine, broken ice machine, Wi-Fi that doesn't work and a possible break in, book this hotel...Otherwise, Hampton Inn and others are nearby. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston We would like to apologize for the inconvenience of your stay. We strive to be the best in service and quality and we failed to do this in you case. We have made great improvement to the property and because of feedback like yours its has helped us achieve this, I would like to invite you to come and stay with us and to get you the chance to see improvement we have made to the hotel since your last stay. Thank you for you feedback it is greatly appreciated.
Althought the check-in clerk was beseiged by many people checking in, he calmly worked through the complications of one man's missing reservation, another families need for a truly smoke-free room for their asmathic child and most of a baseball team. The room was spacious. We especially appreciated the lighting (very well ligthed, twice what many hotel […] rooms have) and the bathroom counter (many have gone to useless pedestal sinks with no where to put your stuff). The breakfast was the best of any of the many Holiday Inn Express and others that serve breakfast that we have stayed in. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for staying with us. We thank you for the great response at the staff member we are aiming the become the best in service and quality. It's with feedback like your that will assist us with this ongoing process. We are glad that you enjoy the space in the room as well as the sufficient lighting and the bathroom counters. We hope to have you stay with us again in the future. Thank you...
"I would stay here again"
Very pleasant experience - affordable, comfortable and convenient!Genuine Expedia guest review
Response by Holiday Inn Express Williamston Thank you for the GREAT rating. We look forward to your staying with us again us the future. Thank You....
"Very nice Holiday Inn Express!"
What a nice place to stay. Very quiet, clean, and comfortable. The staff were extremely professional and nice!!!Genuine Expedia guest review
Response by Holiday Inn Express Williamston Thank you for the 5 star rating. It is our goal to provide excellent service and we achieve this with you stay. Thanks again and we look forward to you staying with us again in the near future.
"Nice hotel, staff needs some work"
Overall the hotel was nice. We showed up at 4pm and checkin was a 3pm and one of our rooms wasn't ready and the girl at the desk seem to care or have any idea when it might be ready. Went back around 9pm to get the reserved room and we had reserved 2 double beds and when I went to the room it only had one King size bed and a pull out couch. I went down […] to the front desk and the same girl was working and told her and she claimed that it was Expedia's fault, they never get the rooms right. She then said, well, it still has two beds. True, but not what we had reserved. Breakfast was nice, staff just needs some work in the customer service dept. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Williamston Sorry that the service you received was not what you expected. We are striving to become the best when it comes to service and quality. It is with feedback like yours that will assist in achieving this. Thank for taking the time to respond. We look forward to seeing you again...Thank You...
I thought the staff was delightful. They were genuinely nice and smiling, My room was very nice and clean. I did have trouble retrieving my email from the hotel computer, but that could have been trouble on the other end.The location was just slightly out of the way, but that was pleasant because that led to less traffic and noise.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for you rating and taking the time to give us feedback at your stay. We are glad that you were delighted with our staff. We look forward to you staying with us again in the future.
Great place to stay!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston EXCELLENT!!! Thank you so very much for the EXCELLENT rating. It is our goal to assure that every guest that stays at our hotel experiences an excellent stay and we achieved our goal in your case. Thank you so much for your comments and the 5 star rating. Thank you for your response...
"Middle of Nowhere Getaway"
Hotel was clean and quiet. Its not far from Williamston which has basic necessities if you need anything. AC was loud but wasnt really an issue. Restaurant behind hotel was real good too.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for your response. Thank you for the feedback about the noise of the AC. Maintenance has address any concern about the noise from the AC. We greatly appreciate that you took time to inform us about the AC. This will help us to better serve our guest in the future. Than You..
Nice place to stop on my way to the beach. There's a nice steakhouse behind the hotel you can walk to. I would stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston We are glad that you enjoyed you stay with us. We do hope you return soon. Thank you for taking the time to respond.
I enjoyed it!Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston We are very happy that you enjoyed your stay. We look forward to you staying with us again in the future.
"Very quiet area needs a gas station closer by"
The hotel was clean and the staff was friendly. The only issue I had was the lack of services and restraunts around. It was good that it was a pet friendly hotel and I think I was in the pet wing as I heard other dogs but that was OK with me. The room was clean and comfortable I do wish it had a small fridge.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Randy, Thanks for your response I'm sorry that we don't have any services close by. However we do have a restaurant that is within walking distance of the hotel. Glad that you like the service of us being pet friendly. We do have rooms that have refrigerators in them. The next time you stay with just our front desk staff will be more than happy to accommodate you with a room that has a refrigerator. Thanks again for taking the time to respond..
Very nice hotel. We stayed there for the Panthers game. It takes about 15 minutes at a leisure pace to get to the stadium. At the hotel, we stayed in the North tower, which was recently renovated and was very well decorated. Will stay again.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Stephanie, Thank you for the 5 star rating..
"Perfect location for the Ag Center Complex"
Second stay at this hotel for a horse show at the Sen. Martin Ag Center Complex and had no complaints. Room was clean and comfortable and for early morning show starts, they had some of the breakfast items set up and available earlier than the posted time. Desk clerks were friendly and efficient. Had two meals at Ribeye's restaurant several hundred […] yards from hotel and found both food and service to be very good. Note; Ribeye's has a bar open late with a limited late night menu. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Williamston Dear Corgimomx2, Thank you for returning to our hotel. Thank you for taking the time to respond and the 5Star rating. We look forward to you staying with us again in the near future.. Safe Travels
Friendly staff,beautiful exterior and interior, overall clean/fresh room. Enjoyed time there and would suggest to others as a good location to stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for the 5 Star rating. We glad to hear that you enjoy your stays with us. Please continue to spead the word. We look forward to see you again.. Safe Travels
Nice hotel within the city limits. The entrence needs to be improved. You actually had to figure out how to get into the hotel.Genuine Hotels.com guest review
Nice hotel within the city limits. The entrence needs to be improved. You actually had to figure out how to get into the hotel.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you for you feedback. We we are currentky looking into making the entranceway more visible. Thank you taking the time to share. Safe Travels
Decent hotel a bit off the beaten trail. We stayed there because all hotels in Greenville were booked up. Decent property all the same just not close to much for food though Ribeyes across the parking lot was great.Genuine Hotels.com guest review
Response by Holiday Inn Express Williamston Thank you taking the time to submit a response. We are glad to see that you enjoyed your stay and the dinner at Ribeyes. We hope that the next time you are in the area you choose to stay with us, Safe Travels.
"Gutes Hotel im Nichts"
Wir haben in Williamston übernachtet, weil wir auf dem Weg zu den Outerbanks nichts anderes gefunden haben. Für ein Hotel in dieser Gegend war der Zimmerpreis hoch - wohl nur zu erklären, dass in unmittelbarer Nähe eine Reiter- und pferdehochburg angesiedelt ist. Die Ausstattung war sehr gut. Das Personal war etwas herablassend, weil wir nur Touristen […] auf der Durchreise waren. Ansonsten gab es nichts auszusetzen. Das Frühstück war gut und reichlich. Read moreGenuine Expedia guest review
"Hotel ok but would not stay again"
10/14/14 dsfo2014 Roanoke, Virginia
The hotel itself was fine and was across from the center that the event was at so location was great. But upon arrival reservation had been cancelled by staff and I was never notified. Had to take a room I didn't want at a higher cost. Housekeeping skipped cleaning our room, never was able to find out why. When called front desk for towels told they would be up in minutes, never came. Had to go to front desk and request them again. Except for a young man that tried to be helpful rest of staff left a lot to be desired. If you choose this hotel don't trust confirmation emails call and make sure reservation is still in place.
"Great access and pleasant stay"
10/07/14 Kathleen J Front Royal, Virginia
Directly across from the NC horse park, this relatively new hotel was clean and updated, pleasantly staffed, very convenient. The morning breakfast bar was typically provided and there is a restaurant directly behind the hotel convenient for dinner.
"Great complimentary breakfast"
09/10/14 Kristen T Asheboro, North Carolina
My family stayed at this hotel during a weekend state softball tournament. The hotel is the closest one to the softball complex so it was very convenient. The pool is just big enough for a few people and had extremely too much chlorine in it, the hot tub was closed off. The complimentary breakfast and guest service was the best part of our two night stay. We got everything we requested from the front desk, with a smile. The hotel was completely booked with softball families and other guests attending a horse show across the street and they were completely accommodating. Good job!
09/08/14 ishine4 Jasper, Georgia
The outside of the hotel looks extremely nice. The employees at the front desk were very helpful and friendly. The rooms were nice but could use a little bit of an update (especially to keep up with other Holiday Inn Express hotels we have stayed at). The beds were VERY comfortable. Overall, it was a good stay, but I have to mention that the water pressure in the shower was horrible! I had to take twice the time to take my shower because it was so difficult to wash the shampoo from my hair with the poor water pressure!
"Wasn't much fun for me."
09/05/14 Q-Emma New York City, New York
I booked 1 king and 1 double back in June for the 3-night labor day weekend stay for my boyfriend's family reunion event which was to be held in Martin Agricultural Center across the street from this hotel -still its not quite a walking distance, there's quite a way to get to the center and we still had to drive there. When I made the reservation 2 months ago, I specifically requested the two rooms to be connected since we were with our kids, and I told them it was the reason I picked this hotel because of the connecting room. I had spoken to a few people since them on the phone to confirm the connecting room request and they said they would accommodate my request. However, when we arrived we were told that they had given away all the connecting rooms to other customers who came in for their family reunion. They offered us 2 separate rooms, not even next to each other but 2 rooms away. I was very angry and disappointed after all the phone calls and confirmation. But we had no choice at this point. Rooms were decent, though there were no fridge or microwave in our king room. There was no ice on the 2nd floor while we were there and we had to travel to the 3rd floor every time. Also our room phones handset kept coming off due to the old parts and when we were able to make a room to room call, it somehow got connected to the front desk. Once the lady at the front desk answered and said that she would try to fix it but when she realized that I was still holding, she said, "HEY hung up, I'll check it." Hey?? My daughter started having stomachache during our stay and I asked the front desk if they had any medicine but they just told me I would have to drive to the town, At a hotel like this in such an isolated area, I would expect the front desk to be equipped with a few basic items customers might need sometimes. There's no convenience store nearby. The bad luck kept coming on. When I woke up 3 in the morning trying check on my daughter, the slippery carpet made me trip and fall. I hit the left side of my face on the edge of the bed side table and hurt my left leg when I fell. Went to North Carolina and got a black eye and bruise!!! my daughter had to run up to the 3rd floor to get me some ice, In general, the customer service was good. Housekeeping ladies were very nice and gave us extra towels as requested when we didn't need other service in our rooms. The breakfast was great and had a lot of different things, we didn't like the egg omelets, however, looked and tasted artificial. The ladies in charge of breakfast were very present and friendly as well. Overall, it's a nice place to stay in transit and/or if you want some solitude. Most of the restaurants in the town closed at 9 or maybe 10, so you'd have to resort to fast food if you come out late. When I came back to NYC, I really appreciated the drug store across the street and 10 different ethnic restaurants within 5 blocks. LOL. I'm not a country person.
07/04/14 Riza H
We were hurricane Arthur refugees. The facility was overwhelmed. Cool heads prevailed and everyone accomodated. The place was clean, and updated. the Moritoc Inn was excellent for traditional southern fare. thank you so much. The staff here was wonderful.
"Charged two months later!!!"
06/06/14 Charl0tte2014 Charlotte, North Carolina
I stayed at this hotel in April for a wedding. First, upon arrival the manager Wiley seemed bothered that we were checking in and had so many rooms, and told us that we were lucky that he let us have state government rate rooms because he knew this wasn't state business. He also said that we were making him lose money by using the government rate. Extremely rude and unprofessional to say. Not to mention, I called to have the room that was in the block of rooms placed in my name and it wasn't. It was so much confusion that I just knew something like this would happen. Fast forward almost two months and I see a charge from Holiday Inn in Williamston! AND it was for more than my stay! TWO MONTHS later!!! When I checked out two months ago, the pending charge was on my account so I figured it was taken out. When I called I again talked to Wiley and was told that they charged someone else's card for my room, and once that man realized it they went back and ran my card again to charge me! So, you think it's okay to run my card two months later, after your error? And charge me a different rate? Without any type of notice or warning? And they were completely unwilling to do anything about it. I will never stay at this hotel again and I wouldn't recommend it to anybody. This is the worst customer service I've ever experienced at a hotel and I travel and stay in hotels a lot.
"They did not have our PRE-BOOKED Room"
05/24/14 Michelle C
I am incredibly disappointed with Holiday Inn Express. We prebooked with them for a room. We arrived at 11:30 pm after driving since 4 am with an infant and toddler. They advised us after we arrived that they overbooked our room; sorry they have no more. There are no others in the area. We have to drive an hour for the next hotel. We are rewards members; but will not be using them again. We will be going exclusively with Hilton and Hampton Inn.
"THE BEST IN SERVICE AND QUIETNESS"
05/14/14 WorldTraveler2492 Charlotte, North Carolina
First of all, lets start with the staff of this hotel. The GREATESS. Eric and his staff gave first class service and was on of the best Holiday Inn that I have stayed with in years. Everyone was helpful and courtesy came natural. The rooms were nice and quiet as well as the area around the hotel. Eric and his staff made sure that guest were happy and I had a great night sleep for a change at a hotel. This was Great to feel like I was home. This hotel should be on everyone's list when traveling to this area. The breakfast was very good and the staff was wonderful.
"Everything you need!"
05/09/14 OBXCaesar Kitty Hawk, North Carolina
We stayed for one night. All staff we encountered were more than helpful. Hotel is very clean and well kept. Have stayed at plenty of nicer more expensive hotels that were not as clean as this one! Thanks for a great stay. Keep up the good work!!!
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