"Great Location but HUGE disappointment"
Stayed in an apartment room for one night!! Took 4 attempts to check in, didn't get our apartment room until 6pm after trying to check in from 3. Staff were far from helpful, even asking us to move in an unpolite manner from the sofas in the foyer as they were moving furniture. The room was delayed due to be "being cleaned"- however the window was broken […] and wouldn't close, "complimentary items" had empty open packets with nothing in them, hair in the bathroom and no instruction of how to contact hotel ie: no leaflets,contact numbers etc. Sent an email to complain, it has been over their three day contact period and I still haven't heard anything. Wouldn't go back here again, only thing going for it was the location Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, I do apologise for the issues you experienced during your stay. I hope that your issues have since been addressed. I am so disappointed to read that your expectations were not met and would like to assure you that this is not the standard that we strive to offer each of our guest. Again I would like to offer my sincere apologies. Best wishes, Sarah
"Great location, within walking distance to city."
We stayed in this beautiful, modern hotel during the week of the races. In the evening time, the noise levels where over the top and sleeping for us and other guests was minimal.Genuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to review of the hotel. I am glad that you enjoyed the hotel. The hotel is quite a different place during Race week but I hope you enjoyed your stayed. Best wishes, Sarah O Mahony
"As good as ever"
I've stayed in the Radisson a few tines over the years and it's good the see that it has maintained its standards. Our room was great with an enormous bed and comfy pillows. The in-room Nespresso machine is a big improvement over the sachets of instant coffee you typically find. The pool and leisure centre is well looked after. Breakfast was excellent […] with lots of choice. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for this very kind review. It is fantastic to read that you continue to return tot he Radisson Blu Hotel & Spa, Galway. It is always a pleasure to welcome our loyal customers back. We hope that you will be back for your next visit very soon. Best wishes, Sarah O Mahony
"Slowest hotel lifts ever!"
I stayed in the Radisson on 19th July 2014 during The Arts Festival so the room was overpriced to begin with, it was also noticeable that neither the desks nor the bedside tables had been cleaned with visible dust/dirt on them. The free wifi did not work in my room only in the bar/restaurant. When I rang reception about it I was told that no one else […] in the hotel had complained so I couldn't have a problem! The lifts were so slow we mostly took the stairs even though we were on the fourth floor. At breakfast coffee took an age to arrive and also plates weren't cleared so I picked mine up and put them on the empty table next to us. Instead of apologising for not clearing the table the Chinese waitress admonished me very rudely. The irish staff were however very lovely and made up for those who were not. Read moreGenuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to review our hotel. I am so disappointed to read that you had so many issues during your stay. I will bring each of your points to the attention of our management team who will address each of them.; I would like to offer our sincere apologies for the areas in which we let you down and hope we will have the chance to welcome you back in the future to show you that this is not the standard that we strive to offer. Again thank you for your feedback, it is very important to us. Best wishes, Sarah O Mahony
"so close to pedestrian streets"
only there a night,but loved the city...one way ramp to garage with a large van(12 seater) a little tricky.Genuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for your positive rating. I am delighted that you enjoyed the city. I hope you will be back very soon. Best wishes, Sarah O Mahony
Hotel location ideal - 5 min walk from Eyre square. Hotel very clean. Staff all lovely and very friendly. Breakfast one of the best I have eaten in any hotel. Would definately recommend.Genuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you so much of your recommendation. I am delighted that you enjoyed our Super Breakfast Buffet. I will pass your kind words on to our entire team. We looking forward to welcoming you back. Best wishes, Sarah O Mahony
We stayed in room 252 over the weekend. Everything is good it's just there is a noise knocking the wall of the room just before we go to bed at about 12 and another loud knocking around 4am. My partner and I couldn't figure out what it was but we presume it's the water tank banging the wall which probably has not been fitted well. Other than that it […] was a good stay. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to review of hotel. I do apologise for the inconvenience of this noise during your stay. I will bring this to the attention of our engineering team to investigate. I hope this will not deter you for staying with us in the future. Best wishes, Sarah O Mahony
Excellent hotelGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for your positive review. Best wishes, Sarah O Mahony
Overall, it was fine. We were on the executive floor, but the registration staff failed to provide us with all of the details about the perks included with our room.Genuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for your feedback. I do apologise that you were not informed of the facilities available in your room. I will bring this issue to the attention of our Front Office Manager. Thank you gain for taking the time to wrote this review. Best wishes, Sarah O Mahony
"Great comfort & space for all the family."
Courteous & helpful staff combined with clean & spacious apt. in an ideal location made it a wonderful short break. Great breakfast..... loved the omelette option. All happy!Genuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, I am delighted to read that you were all happy guests. It is always a pleasure to read that our guests have enjoyed their stay. I hope we will have the opportunity to welcome you back to the hotel in the future. Best wishes, Sarah O Mahony
We stayed for one day at the apartment rooms of this hotel. The apartment had 2 floors and you go down one level to the bedrooms. 2 bathrooms were modern with good water pressure as the apartment had an independent water hearing and pressure pump. The underground car park is just adjoining the hotel. The breakfast was excellent. OVER ALL .....Everything […] was perfect. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for writing this great review. I am so pleased that you enjoyed your stay with us and hope you will return to the Radisson Blu Hotel & Spa, Galway in the future. Best wishes, Sarah O Mahony
"lovely Hotel view of the lough."
staff were so welcoming and friendly, the rooms had been refurbed since I was there. the bar area was very relaxing and there was a piano player entertaining us! gym and pool area were super! outdoor hot tub!Genuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to write this review of our hotel. I am delighted to read that you had such a pleasant stay and that you had the chance to enjoy many of our leisure facilities. I hope we will be welcoming you back very soon. Best wishes, Sarah O Mahony
We stayed for three nights over Easter. We thought the hotel was very good.The room was very spacious and very comfortable. We only ate breakfast which was plentiful covered all you would want for a breakfast.We enjoyed the use of swimming pool and outside hot tub. There was a nice relaxing bar area where you could have coffee to cocktails !! We would […] stay here again. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to write this lovely review of our hotel. I am delighted to read that you had such a nice stay with us and hope look forward to your next visit. It will be our pleasure to welcome you back in the near future. Best wishes, Sarah O Mahony
"Great location - pity about the hotel."
This was my first time visiting a Radisson Blu establishment so had no idea as to what to expect. Felt a bit like a Premier Inn and that's not knocking the Premier Inn. Good pillows and bed linen. The business class room did not have the type of finishing one would expect from a €176 per night room. The Nespresso machine was a nice touch in the room […] but in no way made up for the grimy seats and tables in the breakfast lounge. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to the review our hotel. I do apologise for the issues that you experienced in the Restaurant. I would like to assure you that this is not the standard that we strive for and I will bring your feedback to the attention of your Restaurant Manager. I hope that this issue will not deter you from visiting our hotel in the future as we do take all our guest feedback on board and do our very best to use it to improve the service we provide. Again thank you for your constructive feedback. Best wishes, Sarah O Mahony
Didn't like how the apartments were separate from hotel . Pump for hot water didn't work , had a bad nights sleep because of noise , plumber called said he would fix it . Still not working second evening , had to turn it off so we could sleep , plumber woke us up at 8.15 to switch it back on . Great holiday !! Dishwasher had mould in it , beds not made […] , no dressing gowns , no luxuries . Read moreGenuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for offering feedback from your stay with us. I am so disappointed that we did not offer your the relaxing break you expected an deserved at the hotel. I will bring each of your points to the attention of our management team. I hope that these issues do not deter you from staying with us in the future. Best wishes, Sarah O Mahony
"review post easter weekend"
Excellent service at reception. The room booked thro website was for 3 adults but the room booked was a double room with a campbed which was unsuitable for my teenage son who is 6ft 2ins. Dave at reception handled the situation handled the situation very tactfully. We ended up in an apartment though at extra cost. Bar service for soft frinks for 3yr […] old nephews was excellent. Bar food good value. Upholstery in main dining room looks abit tired Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to offer this constructive feedback. I will bring each of your points, both positive and constructive to the attention of our management. We really appreciate your feedback and will take it all on board. I hope that you will return very soon. Best wishes, Sarah O Mahony
I and my party have stayed in the Radisson Blu several times. Our stay this time was extremely disappointing bordering on dreadful. On our first night we choose to eat in the bar. We waited over an hour for our food, saw several tables that came in after us served before us and eventually we were told that our order was never put in. This was after […] a number of shocking displays of the worst customer service that our group have ever seen from both the waiter and the manager of the bar area. Their tone and dismissiveness was nothing more than shocking. They did very little to rectify the situation and had to be guilted into providing us with bread to keep us going and reducing the price of our food by a friend who arrived after us and was served 30 minutes before us. The icing on the cake of experience was when I was short changed by 40 euro when paying my food bill. We spoke to the manager of the hotel the next day and while he was re-assuring and listened to what we had to say, he didn't ask our room number and there was no follow up process with us. Yet again, very poor customer service. We also ordered milk to our room which we never received. We had a large party of guests that weekend, many of whom also bring conferences to this hotel. This very poor experience will not go unnoticed. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, We apologise for the poor service you received during your stay. Our team works hard to make sure our guests are comfortable and receive our best service and I am really disappointed to read that you did not have this experience. I will bring each of your comments to the attention of the relevant management and I can assure you they will each be addressed in an appropriate manner. Thank you for taking the time to write this review. Best wishes, Sarah O Mahony
Lovely hotel and great location within a 5 minute walk of eyer squareGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for this great review. I hope you will return soon. Best wishes, Sarah O Mahony
"Luxurious Hotel close to Eyre Square"
This is our second time staying in this hotel and needless to say we had a fantastic holiday. We stayed in the Luxury Apartments this time and were not disappointed. The staff were lovely and very helpful. The breakfast was exceptional and caters for all appetites. The Spa Staff were lovely and very professional.Genuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Many thanks for taking the time to review our hotel. I will pass your kind words onto the rest of our team. I hope that we will have the opportunity to welcome you back soon. Best wishes, Sarah O Mahony
Amenities excellentGenuine Hotels.com guest review
"Stay at Radisson Blu Hotel, Galway"
I thought our stay was good.The service was brilliant.Breakfast was lovely.Our en suite toilet flush didn't work, which lead to water in the cylinder filling all night (rather annoying). Otherwise the apartment was comfy.Genuine Hotels.com guest review
We stayed for 3 Nights The first one was very noisy and we were worried it was going to be like that all week end but it was not . the room could not have been further away from reception and we had to get 2 lifts which really put us off . We will stay there again but we will request a more convenient room . We could walk into town and walk to all all […] the facilities . The staff were very friendly and very helpful. The only down size was the breakfasts were only Luke warm never hot . Also we never had enough tea and coffee facilities in the room so ordered more from reception and they still only bought one tea bag . The food was really enjoyable in the Antrim but we had to pour are own wine which we should not have to do . Read moreGenuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for taking the time to review our hotel. I am delighted to read that you would like to return to the hotel, we would happily do our very best to take care your request for a room closer to the reception. I will bring your comments regarding the breakfast to the attention of our Restaurant manager to ensure this is not a problem in the future. Again thank you for your feedback. Best wishes , Sarah O Mahony
"Best in Galway"
I have stayed in a lot of the hotels in Galway and this one I think is the best. Great location, comfortable room, good staff. Will be backGenuine Expedia guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for your very kind review. I am thrilled that you had such high thoughts of our hotel. We will be looking forward to your next visit. Best wishes, Sarah O Mahony
"No nonsense good value"
A good experience. Beds very comfortable, rooms and bathrooms clean, staff helpful, breakfast excellent, very close to Eyre Square. We had two standard rooms, one was bigger than the other, so ask for a table and chair in the room - it gives a lot extra space. W ill stay there again. If you are a light sleeper, ask for a room facing the courtyard, otherwise […] you overlook a busy road. No quibbles though, it was fine. Read moreGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for your very positive review of our hotel. I am delighted that you enjoyed so many aspects of your stay with us. We will look forward to your next visit. Best wishes, Sarah O Mahony
Major problem with the lifts.one out of action other did not always reach 5th floor had to use service elevator twice staff did appear aware of problem even when we were leaving on sundayGenuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, I would like to offer my apologies for the issues you experienced with our lift during your stay. I hope that this did not disturb your stay too much. I hope that we have the chance to welcome you back in the future. Best wishes, Sarah O Mahony
Beautiful hotel, staff very polite and welcoming. Will definitely be returning.Genuine Hotels.com guest review
Response by Radisson Blu Hotel & Spa, Galway Dear Guest, Thank you for your positive review. I so pleased that you found our staff so welcoming. They will be delighted to welcome you back in the future. Best wishes, Sarah O Mahony
Great, services and staff were great but hotel too expensiveGenuine Hotels.com guest review
We stayed for one night in the hotel. In the evening we decided to take a swim in the pool. Good front of house service with a very nice lady giving us complimentary towels and an apple after our workout. The pool was nice and has a outdoor hot tub which we loved. The only bad side was the messy changing rooms. Looked as if noone checked all day with […] towels all over the floor water everywhere. The rooms are big and comfortable. good heating and sound proofing. You could see that the hotel is not brand new and gets a lot of use. There were many blown bulbs and only one lift working out of 3. Overall we were happy with our stay but it didn't compare to the other radisson hotel at Dublin where we stayed a few days before. Read moreGenuine Hotels.com guest review
"Beautiful hotel for the ideal romantic getaway"
Would highly recommend it to any couple wanting to have a small break.Everything about the experience was outstanding and really couldn't find fault.Genuine Hotels.com guest review
"fab hotel and great staff"
loved the hotel food very good rooms lovely friendly staffGenuine Hotels.com guest review
The hotel was very relaxing and welcoming. The only issue was that our bathroom plug was broken, otherwise everything was tip top!Genuine Hotels.com guest review
"galway v isit"
hotel was great one drawback for spa you had to get dressed in gym changing rooms and then go downstairs one major complaint only one lift was working and as this lift was connected to car park unable to use we had to climb six sets of stairs to access bedroom this was very unsatisfactory it would appear second lift was out of order for some time also […] if one was wheelchair bound no accees from car park as lift was out of order Read moreGenuine Hotels.com guest review
"Great hotel in center of town"
We had a business class room which was a nice size and has a massive queen size bed with nice duvet & pillows ,nespresso machine,flat screen tv and comfy chair. Room was always clean and staff very friendly and helpful.bathroom was small and a bit premier inn but always clean. Breakfast buffet was one of the best and the car parking is on site/ underground […] and only 5 euros for 24 hours for guests and you can take your car out as often as you want and still only pay 5euros.fast wifi was also included with the deal.plenty of uk chanels on TV.Bar meals were reasonably priced and tasty. Would definately recommend this hotel. Read moreGenuine Expedia guest review
"No Mini Bar in Room"
Hotel was Very Cold on Arrival. There was no Heating in the room also. You had to use the Air Con to heat the room up. No Mini Bar in Room. For a 4 Star Hotel I would Stay elsewhere in future.Genuine Hotels.com guest review
Very good, but could be better. We stayed in the apartments....no robes/slippers as advertised and beds were not made as expected in a hotel! Poor advertising of events so we didn't feel a part of it...The CHIC experience and The comedy festival, both on at the hotel during our stay.Genuine Hotels.com guest review
"Convenient and comfortable"
Very nice hotel that was a quick walk from the train station and easily walkable from the main areas of Galway. Just a few minutes to get to shops and restaurants. Also nice bar inside the hotel and a good buffet breakfast in their restaurant. Clean and modern room and bathroom.Genuine Hotels.com guest review
"Perfect for the occasion"
Really enjoyable stay - would definitely recommend itGenuine Hotels.com guest review
Very comfy bed, and great breakfast. Hotel was a little too modern for my taste.Genuine Hotels.com guest review
Have nothing but praise for this hotel and it'staff.Genuine Hotels.com guest review
"We will highly recommend Radison blu"
We were very impressed with not only the rooms but the impeccable service at both this location and the Radisson blu in Dublin and will highly recommend them to anyone. As well, as look for other Radisson blu hotels in other destinations when we travel. This one is located within a shirt walk to Eyre Square and plenty if restaurants and local shops […] . Read moreGenuine Expedia guest review
"Decent could have better"
I enjoyed my stay very much but i feel with a few small tweaks it could have been a lot better! The receptionists were barely ever at the desk and when i asked to book something they did not even offer to do it they just asked if i wanted to use their phone! Concierge was innexistant! And we had to ring 3 times about room service with no answer! Same […] thing with reception! The room was great we had a business class suit it was perfect and had a great view! The spa was perfect no complaints what so ever! And the hotel was so close to the city center! Read moreGenuine Hotels.com guest review
"Lovely hotel, excellent service"
Very good hotel, nice spa and outdoor hot tub which was odd at first but enjoyable! We stayed at a lot of spa hotels during our tour of Ireland and this was one of the best. Staff were excellent, breakfast good and they always found a table even at busy times. Good car parking rate and location good although you do have to cross some busy roads and […] walk through the grungy and dark JFK park - circumnavigate it through surrounding roads as you have to go through to get to the city centre. Early check in was not a problem, all staff attentive and stay was stress free. Don't know why this has poor reviews, it's an excellent hotel don't hesitate to book! Read moreGenuine Hotels.com guest review
Staff excellent, buffet breakfast had fantastic choice of foods. dinner was lovely, staff very helpful. Just one thing, we forgot items in foyer when checking out. We remembered when we were 10kms outside Galway. we rang hotel to check if items still there. We are still awaiting call back three days later.Genuine Hotels.com guest review
We stayed here for 2 nights recently. All of the staff were lovely-very courteous,efficient and friendly. We ate in the restaurant 1 night and the bar another night. The food was great in both but i must say the food was exceptional in the restaurant and good value. The only thing i would say is that we had quite a long walk to our room and had to use […] 2 different lifts. But i would definitely stay here again,walking distance to all of the attractions and shopping that Galway has to offer. Read moreGenuine Hotels.com guest review
"Clean and comfy room, good location"
The room itself is good, the hotel is clean and staff friendly. The swimming area is fairly small, the gym is good. Location is very good, very quiet.Genuine Hotels.com guest review
"Not the best!"
Overall sub standard for a Raddison Blu. Needed maintenance for two jobs in our room but no one ever turned up. Very over priced for what it is. All staff very nice though.Genuine Hotels.com guest review
Very nice hotel. Swimming pool was nice though quite deep for children with slope along edge in pool. I would stay here again in the future.Genuine Hotels.com guest review
"Excellent hotel. Location convenient to city cent"
Very enjoyable. Staff very attentive and helpful. Wold highly recommend this hotel. Unfortunately did not have time to use Spa.Genuine Hotels.com guest review
"Misled and Disappointed"
Expected 2 kings beds in one unit with air conditioning. Did not get 2 king beds, got 1 king and 1 queen. No air conditioning, these 'luxury 2 bedroom apartments' don't have it, despite advertising it. Units are not attached to the hotel, they are down the street, where you will not be able to get room service & where you actually have to turn on a […] hot water heater for 20 mins before you can have a shower! All the water is on a pump, right next to the bedrooms, and goes on every time you turn a tap or flush the toilet, just like camping in a trailer! Units are not disabled accessible, you enter in the living room area, have to walk down 16 stairs to get to the bedrooms. No TV's in bedrooms. When we arrived, smell was so bad in the hallway we could almost not breathe with the stack of used linens & dishes lining up to the elevator, & it carried into our room as well. Cleaning lady did a spray to improve the smell, but the 'first impression' damage was done. Carpets old /stained. Front desk/lounge/restaurant staff were overall the least friendly of any we met in Ireland. Party hotel, noise disrupted others in the main hotel we were travelling with. Only redeeming qualities - pianist in the lounge, close to the train station, and the indoor pool, seemed clean, but had restrictions on what children could do with a stream of regular spa clients doing lane swims. Worst hotel on our holiday. Never again! Read moreGenuine Hotels.com guest review
I would highly recommend this hotel. The location of this hotel is great. It's a short walk to the city center. We stayed in the apartments which were fantastic. Each apartment is 2 floors, There are 2 bedrooms downstairs and a living, dining and kitchen area upstairs. The breakfast was outstanding.Genuine Expedia guest review
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